HP OfficeJet Pro 7720 User Guide

HP OfficeJet Pro 7720 Manual

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  • HP OfficeJet Pro 7720 | User Guide - Page 1
  • HP OfficeJet Pro 7720 | User Guide - Page 2
    HP OfficeJet Pro 7720 Wide Format All-inOne series User Guide
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    rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and
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    . - Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. - If the product does not operate normally, see Solve a problem. - There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
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    25 Load an original in the document feeder ...25 Update the printer ...26 Open the HP printer software (Windows) ...27 Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device 27 Turn the printer off ...28 3 Print ...29 Print documents ...29 Print brochures
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    for successful printing ...37 4 Copy and scan ...40 Copy ...40 Scan ...40 Scan to a computer ...41 Scan to email ...42 Set up Scan to Email ...42 Scan a document or photo to email 43 Change account settings 43 Scan using HP Smart ...44 Scan from a Windows 10 device 44 Scan from an Android or iOS
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    68 Case A: Separate fax line (no voice calls received 70 Case B: Set up the printer with DSL 71 Case C: Set up the printer with a PBX phone system or an ISDN line 72 Case D: Fax with a distinctive ring service on the same line 72 Case E: Shared voice/fax line 73 Case F: Shared voice/fax
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    are Web Services? ...88 Set up Web Services ...88 Use Web Services ...89 HP ePrint ...90 Print apps ...90 Remove Web Services ...91 7 Work with cartridges ...92 Information on cartridges and the printhead ...92 Check the estimated ink levels ...93 Replace the cartridges ...93 Order cartridges ...94
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    ...122 Scan issues ...122 Fax issues ...122 Run the fax test ...123 What to do if the fax test failed ...123 Troubleshoot fax problems ...127 Read general instructions in the Help for specific fax problems 127 The display always shows Phone Off Hook 127 The printer is having problems sending and
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    test report ...134 Solve problems using Web Services ...134 Maintain the printer ...135 Clean the scanner glass ...135 Clean the exterior ...136 Clean the document feeder ...136 Maintain the printhead and cartridges 137 Restore original factory defaults and settings 138 HP support ...139 Appendix
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    156 Restriction on hazardous substances statement (Turkey 157 EPEAT ...157 SEPA Ecolabel User Information (China 157 China Energy Label for Printer, Fax and Copier 157 Battery disposal in Taiwan ...158 European Union Battery Directive 158 Battery notice for Brazil ...158 California Perchlorate
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    xii ENWW
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    1 How do I? ● Get started ● Print ● Copy and scan ● Fax ● Web Services ● Work with cartridges ● Network setup ● Printer management tools ● Solve a problem ENWW 1
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    an original in the document feeder ● Update the printer ● Open the HP printer software (Windows) ● Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ● Turn the printer off Accessibility The printer provides a number of features that make it accessible
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    printer off after 8 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn on the printer again. If your printer supports following instructions to schedule the day and time for On and Off. 1. From the printer control panel
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    problems with the cartridges and print quality issues. Never turn off the printer when cartridges are missing. HP recommends that you replace any missing cartridges from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
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    original HP ink cartridges through HP Planet Partners. For more information, visit www.hp.com/recycle. ● Optimize paper usage by printing on both sides of the paper. ● Change the print quality in the printer driver to a draft setting. The draft setting uses less ink. ● Do not clean the printhead
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    feeder paper-width guides 3 Document feeder tray 4 Scanner lid 5 Scanner glass 6 Cartridge access door 7 Output tray 8 Output tray extension 9 Input tray 10 Power button 11 Control panel display Printing supplies area 1 Printhead 2 Cartridges 3 Cartridge access door 6 Chapter
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    to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a cartridge is missing. Back view 1 Fax port (2-EXT) 2 Fax port (1-LINE) 3 Ethernet network port 4 Rear USB port 5 Power input 6 Rear access panel
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    side until it is back in place. Overview of buttons and lights The following diagram and related table provide a quick reference to the printer control panel features. Label 1 2 3 4 5 Name and Description Home button: Returns to the home screen from any other screen. Control panel display: Touch
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    , or view the printer email address. For more information, see HP ePrint . Wi-Fi Direct: Displays the status, name, and password for Wi-Fi Direct, and the number of devices connected. You can also change settings and print a guide. Ink: Displays the estimated ink levels. NOTE: Ink level alerts and
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    in the software. For more information about these tools, see Printer management tools. To change settings for a function The Home screen of the control panel display shows the available functions for the printer. 1. From the Home screen, select a desired function such as Copy or Scan . 2. After
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    If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. It is available in glossy finish in several sizes, including A4, 8.5 x 11 inches
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    HP paper supplies The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality. To order HP papers and other supplies, go to www.hp best results, observe the following guidelines. ● Load only one type and one size of paper at a time into a tray or
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    , and other printing problems, avoid loading the embossed, or does not accept ink well - Media that is too guides, press the button on the left paper-width guide and slide the guide at the same time. ● To slide the paper-length guide, press the button on the paper-length guide and slide the guide
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    the stack of paper does not exceed the stack height marking on the right edge of the tray. NOTE: Do not load paper while the printer is printing. 14 Chapter 2 Get started ENWW
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    paper-width guides and the paper-length guide until they touch the edge of the stack of paper. NOTE: Before inserting the input tray, check the gap in the printer where the input tray was and remove any paper. 5. Close the input tray cover and reinsert the input tray into the printer. ENWW Load
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    the tray as far as possible. ● To slide the paper-width guides, press the button on the left paper-width guide and slide the guide at the same time. ● To slide the paper-length guide, press the button on the paper-length guide and slide the guide at the same time. 16 Chapter 2 Get started ENWW
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    the stack of paper does not exceed the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. ENWW Load paper 17
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    paper-width guides and the paper-length guide until they touch the edge of the stack of paper. NOTE: Before inserting the input tray, check the gap in the printer where the input tray was and remove any paper. 6. Close the input tray cover and reinsert the input tray into the printer. NOTE: When
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    of the tray as far as possible. ● To slide the paper-width guides, press the button on the left paper-width guide and slide the guide at the same time. ● To slide the paper-length guide, press the button on the paper-length guide and slide the guide at the same time. ENWW Load paper 19
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    the stack of envelope does not exceed the stack height marking on the right edge of the tray. NOTE: Do not load paper while the printer is printing. 20 Chapter 2 Get started ENWW
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    paper-width guides and the paper-length guide until they touch the edge of the stack of paper. NOTE: Before inserting the input tray, check the gap in the printer where the input tray was and remove any paper. 5. Close the input tray cover and reinsert the input tray into the printer. ENWW Load
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    the tray as far as possible. ● To slide the paper-width guides, press the button on the left paper-width guide and slide the guide at the same time. ● To slide the paper-length guide, press the button on the paper-length guide and slide the guide at the same time. 22 Chapter 2 Get started ENWW
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    of card or photo does not exceed the stack height marking on the right edge of the tray. NOTE: Do not load paper while the printer is printing. ENWW Load paper 23
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    paper-width guides and the paper-length guide until they touch the edge of the stack of paper. NOTE: Before inserting the input tray, check the gap in the printer where the input tray was and remove any paper. 5. Close the input tray cover and reinsert the input tray into the printer. 24 Chapter
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    glass You can copy, scan, or fax originals by printer. To load an original on the scanner glass 1. Lift the scanner lid. 2. Load your original print-side down and align it with the marking on the rear left corner of the glass. TIP: For more help on loading an original, refer to the engraved guides
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    on the document feeder tray. 2. Slide the paper-width guides inward until they stop at the left and right edges of the paper. Update the printer By default, if the printer is connected to a network and Web Services has been enabled, the printer automatically checks for updates. To update the
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    , and troubleshoot from an iOS, Android, or Windows 10 device HP Smart (formerly known as HP All-in-One Printer Remote) helps you to set up, scan, print, share, and manage your HP printer. You can share documents and images through email, text messages, and popular cloud and social media services
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    network as your device. Then HP Smart will automatically detect the printer. Get more information about the HP Smart app For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart app, Scan using HP Smart and Get help from the HP Smart app . For more
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    quality, print on specific types of paper, or use special features. TIP: This printer includes HP ePrint , a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For more information
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    , or Preferences . NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. Select the appropriate options on the Printing Shortcut tab. 6. If you want to change other print settings, click the
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    , or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. Select the appropriate options on the Printing Shortcut tab. 6. If you want to change other print settings, click the
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    ( www.hp.com/go/mobileprinting ). (At this time, this website might not be available in all languages.) To print a photo from the computer (Windows) 1. Load paper in the input tray. For more information, see Load paper. 2. From your software, select Print. 3. Make sure your printer is selected
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    and then click Print. Print on special and custom-size paper If your application supports custom-size paper, set the size in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom-size
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    printer you want to use is selected in the Format For pop-up menu. ● From the File menu in your software application, click Print, and then make sure the printer print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. On the Layout
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    on the HP software, see Printer management tools. 5. On the Printing Shortcut tab, select the Two-sided (Duplex) Printing shortcut. 6. If you want to change other print settings, click the other tabs. For more printing tips, see Tips for successful printing. NOTE: The printer supports automatic two
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    input tray. For more information, see Load paper. 2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device. 3. On the HP Smart Home screen, make sure your printer is selected. TIP: If you want to select a different
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    a one-time setup of the printer using the Add Printer wizard. ● Chromebook: Download and install the HP Print for Chrome app from the Chrome Web Store to enable both Wi-Fi and USB printing. ● Amazon Kindle Fire HD9 and HDX: The first time you select Print on your device, the HP Print Service Plugin
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    the guide do not bend the paper in the tray. Printer settings tips (Windows) Following are the printer settings tips for successful printing: ● To change default print settings, click Print, Scan & Fax , and then click Set Preferences in the HP printer software. To open the HP printer software, see
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    High Quality Grayscale: Uses ink from both the color and black cartridges to produce a wider prints. - Print on Both Sides Manually: Manually flip the pages after one side of the paper prints out so print pages from front to back or in reverse order. Printer settings tips (OS X and macOS) ● On the
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    available after you have installed the HP printer software. TIP: If you have problems scanning documents, see Scan issues. ● Scan to a computer ● Scan to email ● Scan using HP Smart ● Scan using Webscan ● Scanning documents as editable text ● Create a new scan shortcut (Windows) 40 Chapter 4 Copy
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    connection, follow these instructions if the feature has been disabled, and you wish to enable it again. 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax , and then click Scan . 3. Select Manage Scan to Computer. 4. Click
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    image in the preview screen. To scan an original from HP printer software (OS X and macOS) 1. Open HP Easy Scan. HP Easy Scan is located in the Applications folder. 2. Choose the type of scan profile you want. 3. Click Scan. Scan to email The Scan-to-Email App is an application that allows you
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    HP printer software (Windows). 3. In the printer software, click Scan a Document or Photo . 4. Select the type of scan you want and then click Scan . Choose Email as PDF or Email as JPEG to open your email software with the scanned file as an attachment. NOTE: The initial screen allows you to review
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    see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device. 3. Select Scan, and then select Scanner. 4. Click or tap the Settings icon to modify the basic settings. NOTE: Be sure to select the correct input source if your printer supports scan from both the
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    has a camera, you can use the HP Smart app to scan a printed document or photo with the device camera. You can then use HP Smart to edit, save, print or share the image. 1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows
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    documents as editable text, you must install the HP printer software. For more information, see Scanning documents as editable text. Scanning documents as editable text When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit
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    feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. In the printer software, click Scan a Document or Photo . 4. Select Save as Editable Text (OCR) and click Scan . NOTE: The initial screen allows you to review and modify basic settings
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    photos in PNG format, rather than JPEG. 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. In the printer software, click Scan a Document or Photo
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    HP printer software. For more information, see Open the HP printer software (Windows). 3. In the printer software, click Scan to review the settings in that section. You can review and one of the following: ● Click Scan . You are prompted to save or reject the changes to the shortcut after the scan
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    verify the fax is set up correctly by running the fax setup test from the printer control panel. ● Send a fax ● Receive a fax ● Set up phone book contacts ● Change fax settings ● Fax and digital phone services ● Fax on Voice over Internet Protocol ● Use reports ● Additional fax setup Send a fax You
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    can fax a document directly from your computer without printing it first. To use this feature, make sure you have installed the HP printer software on your computer, the printer is connected to a working telephone line, and the fax function is set up and functioning correctly. To send a standard fax
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    : If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a phone book contact to store the PIN for your calling
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    keypad. Or touch ( Phone Book ), and then touch Local Phone Book or Call History to select a number or group to dial. 6. Touch Send Fax . The printer scans the originals into memory and sends the fax when the receiving fax machine is available. Send a fax to multiple recipients You can send a fax to
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    the fax on two pages. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the copying finishes. ● Receive a fax manually ● Set up backup fax ● Reprint received faxes from memory ● Forward faxes to another number ● Set automatic reduction for incoming
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    can pick up the handset to talk or listen for fax tones. You can receive faxes manually from a phone that is directly connected to the printer (on the 2-EXT port). To receive a fax manually 1. Make sure the printer is turned on and you have paper loaded in the main tray. 2. Remove any originals from
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    forwarded in black and white, regardless of how they were originally sent. HP recommends that you verify the number you are forwarding to is a working time. 7. Fax forwarding is activated. Touch OK to confirm. If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting
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    to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not receive faxes received 5. Touch (Plus Sign). 6. Do one of the following: ● To select a fax number to block from the call history list, touch ● Manually enter a fax number to block,
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    control panel, you can also use tools available on your computer, such as the HP printer software and the printer EWS. For more information, see Printer management tools. ● Create and edit a phone book contact ● Create and edit a group phone book contact ● Delete phone book contacts Create and
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    up group phone book contacts NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact. 1. From the printer control panel display, touch Fax . 2. Touch Phone Book , then touch and select ( Group ) to switch to the group phone book. 3. Touch
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    fax settings After completing the steps in the Getting Started Guide that came with the printer, use the following steps to change the initial settings or send. HP recommends that you set up the fax header by using the HP printer software. You can also set up the fax header from the printer control
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    you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to answer incoming calls that have a specific ring pattern. If you connect the printer to a line with distinctive ring, have your
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    , see Set the answer mode (Auto answer). 2. From the printer control panel display, touch Fax . 3. Touch Setup , and then select Preferences . 4. Touch Distinctive Ring . 5. Touch one ring pattern and then follow the on-screen instruction. NOTE: If you are using a PBX phone system that has
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    can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes. If you use one of the following, setting the fax speed to a slower speed might be required: ● An Internet phone service ● A PBX (private branch exchange) system ● Fax on Voice over
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    , contact your Internet faxing services support department or your local service provider for further assistance. Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as
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    the control panel after each fax is sent or received. To enable fax confirmation 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Reports and touch Fax Confirmation . 4. Touch to select one of the following options. On (Fax Send) On (Fax Receive) On (Fax Send and Fax
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    Touch Reports and touch Fax Error Reports. 4. Touch to select one of the following. On (Fax Send) On (Fax Receive the fax log also deletes all faxes stored in memory. To clear the fax log 1. From the printer control panel display, touch Fax . 2. Touch Setup , and then touch Tools. 3. Touch Clear Fax
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    all the steps in the Getting Started Guide, use the instructions in this section to complete your fax setup. Keep your Getting Started Guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the
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    the "2-EXT" port on the back of the printer. NOTE: If you have a parallel-type phone system, HP recommends you connect a 2-wire phone cord to the you need to know what types of equipment and services (if any) share the same phone line with the printer. This is important because you might need to
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    at the same number you use for fax calls on the printer. 3. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow
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    line DSL PBX Distinctive Voice Computer dial- Answering ring service calls up modem machine Voice mail service Recommended fax setup Case C: Set up the printer with a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line Case E: Shared voice/fax line
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    tones to the sending fax machine and receives the fax. Case B: Set up the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL filter between the telephone wall jack and the
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    DSL filter to the telephone wall jack. 4. Run a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case C: Set up the printer with a PBX phone system or an ISDN line If you are using either a PBX
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    the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a distinctive ring service 1. Connect one end fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further
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    . If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. 74
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    in person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax
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    one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 4. If your modem software is set to receive faxes to your computer
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    If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax
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    emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case H: Shared voice/fax line with computer modem There are two different
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    directions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem ENWW Additional
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    on the back. Figure 5-10 Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls. 2. Connect one end of the phone
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    the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further printer, fax tones from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer. 3. Connect one end
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    to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of problems setting up the printer with optional equipment, contact your local service to see if it has one or two phone ports. NOTE: If your computer has only one phone port, you need to
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    on the back of the computer (the computer dial-up modem). 4. Connect one end of the phone cord to your telephone wall jack, then connect the answering machine and telephone to the printer. You can use standard phone cords for these connections. 6. If your modem software is set to receive faxes to
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    of rings. 9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum number of rings varies by country message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for
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    8. Change your Rings to Answer setting on the printer to the maximum number of rings supported by the printer. NOTE: The maximum number of rings varies by instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider
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    printer, you cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing if you are using your computer dial-up modem to send an email the printer. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. 4. Connect one end of
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    your modem software, the printer cannot receive review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the cartridges
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    , from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint . NOTE: You can sign up for an account
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    . Follow the instructions on the information page to finish the setup. To set up Web Services using the HP printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. In the window that appears, double-click Print, Scan & Fax and
  • HP OfficeJet Pro 7720 | User Guide - Page 103
    contains the printer code and instructions on how to customize the email address. To turn off HP ePrint 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings). 2. Touch HP ePrint , and
  • HP OfficeJet Pro 7720 | User Guide - Page 104
    Use the following instructions to remove Web Services. To remove Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services. To remove Web
  • HP OfficeJet Pro 7720 | User Guide - Page 105
    supplies ● Anonymous usage information storage ● Cartridge warranty information Information on cartridges and the printhead The following tips help maintain HP cartridges and ensure consistent print quality. ● The instructions in this guide are for replacing cartridges, and are not intended for
  • HP OfficeJet Pro 7720 | User Guide - Page 106
    NOTE: This printer is designed for ink cartridges to be used until they are empty. Refilling cartridges prior to depletion might cause your printer to fail. If this happens, insert a new cartridge (either genuine HP or compatible) to continue printing. Related topics ● Check the estimated ink levels
  • HP OfficeJet Pro 7720 | User Guide - Page 107
    steps 3 through 5 for each cartridge you are replacing. 7. Close the cartridge access door. Order cartridges To order cartridges, go to www.hp.com . (At this time, some portions of the HP website are available in English only.) Ordering cartridges online is not supported in all countries/regions
  • HP OfficeJet Pro 7720 | User Guide - Page 108
    access to this information, you can render the chip inoperable. However, after you render the memory chip inoperable, the cartridge cannot be used in an HP printer. If you are concerned about providing this anonymous information, you can make this information inaccessible by turning off the memory
  • HP OfficeJet Pro 7720 | User Guide - Page 109
    not cover HP ink cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM format, may
  • HP OfficeJet Pro 7720 | User Guide - Page 110
    or off the wireless capability of the printer NOTE: If you encounter problems connecting the printer, see Network and connection issues. TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing Center ( www.hp.com/go/wirelessprinting ). Before you
  • HP OfficeJet Pro 7720 | User Guide - Page 111
    app To set up using the HP Smart app You can use the HP Smart to set up the printer on your wireless network. The HP Smart app is supported on iOS, Android, and Windows devices. For information about this app, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows
  • HP OfficeJet Pro 7720 | User Guide - Page 112
    the list at Before you begin. 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Tools. 3. Click Device Setup & Software. 4. Select Convert a USB connected printer to wireless. Follow the onscreen instructions. To change from a USB or Ethernet
  • HP OfficeJet Pro 7720 | User Guide - Page 113
    connection Print the wireless test report for information about the printer wireless connection. The wireless test report provides information about the printer status, hardware (MAC) address, and IP address. If there is a problem with the wireless connection or if a wireless connection attempt
  • HP OfficeJet Pro 7720 | User Guide - Page 114
    To print network settings Do one of the following: ● From the printer control panel, touch or swipe down the or the default gateway), you can change them manually. TIP: Before setting a manual IP address, it is recommended to first connect the printer to the network using Automatic mode. This allows
  • HP OfficeJet Pro 7720 | User Guide - Page 115
    a computer, make sure you have installed the HP printer software. If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first and then install the printer software. Select Wireless when prompted by the printer software for a connection type. - If you are using
  • HP OfficeJet Pro 7720 | User Guide - Page 116
    shown such as DIRECT-**-HP OfficeJet Pro 7720 (where ** are the unique characters to identify your printer), and then follow the onscreen instructions on the printer and your mobile device. 5. Print your document. To print from a wireless-capable mobile device that does not support Wi-Fi Direct Make
  • HP OfficeJet Pro 7720 | User Guide - Page 117
    Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-HP OfficeJet Pro 7720 (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 4. Add the printer. a. Open System Preferences . b. Depending on your operating system, click
  • HP OfficeJet Pro 7720 | User Guide - Page 118
    find website support information. NOTE: The features available in HP Utility vary depending on the selected printer. Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows lowink levels, consider having a replacement ink cartridge available to avoid
  • HP OfficeJet Pro 7720 | User Guide - Page 119
    -specific preferences) are stored on the computer until you clear them manually. your printer, if you disable cookies, you also disable one or HP OfficeJet Pro 7720 (where ** are the unique characters to identify your printer). 5. Enter the Wi-Fi Direct password when prompted. 6. In a supported
  • HP OfficeJet Pro 7720 | User Guide - Page 120
    Configuration Page. ● Make sure the printer IP address is valid. The printer IP address should have the similar format as the router IP address. For HP online support website at www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems
  • HP OfficeJet Pro 7720 | User Guide - Page 121
    Understand printer reports ● Solve problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues. Use an HP online troubleshooting wizard Instructions for
  • HP OfficeJet Pro 7720 | User Guide - Page 122
    Read general instructions in the Help for clearing paper jams Paper jams can occur in several locations inside the printer. CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible. To clear a paper jam from Tray 1 1. Pull Tray 1 out of the printer completely. 2.
  • HP OfficeJet Pro 7720 | User Guide - Page 123
    and remove any jammed or torn pieces of paper. 3. Close the cartridge access door. To clear a paper jam from the rear of the printer 1. Turn to the rear of the printer. 2. Press the two tabs on the rear access door and open the door. 3. Remove any jammed paper. 110 Chapter 10 Solve a problem ENWW
  • HP OfficeJet Pro 7720 | User Guide - Page 124
    4. Press the two buttons on the paper path cover, and pull the cover out of the printer completely. 5. Remove any jammed paper. 6. Insert the paper path cover back into the printer. 7. Close the rear access door. To clear a paper jam from the document feeder 1. Lift the cover of the document feeder.
  • HP OfficeJet Pro 7720 | User Guide - Page 125
    2. Pull any jammed paper out of the rollers. 3. Close the cover of the document feeder until it snaps into space. 4. Lift up the document feeder tray. 5. Remove any jammed paper under the tray. 112 Chapter 10 Solve a problem ENWW
  • HP OfficeJet Pro 7720 | User Guide - Page 126
    instructions. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions is too thick or too thin for the printer. ● Make sure that the trays are loaded sheets allowed in the document feeder, see Specifications. ● Do not mix different paper types
  • HP OfficeJet Pro 7720 | User Guide - Page 127
    by one or more label on the side or paper-width guide of the input tray. - Make sure the tray is not overloaded with paper. - Use HP paper for optimum performance and efficiency. Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor
  • HP OfficeJet Pro 7720 | User Guide - Page 128
    Troubleshoot problems with print jobs not printing. NOTE: This utility is only available for Windows operating system. Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer is not responding or printing. NOTE: The HP Print and Scan Doctor and the HP online
  • HP OfficeJet Pro 7720 | User Guide - Page 129
    . d. Try using your printer again. 5. Restart the print spooler. To restart the print spooler a. Depending on your operating system, do one of the following: Windows 10 i. From the Windows Start menu, select Windows Administrative Tools from the app list, and then select Services. ii. Right-click
  • HP OfficeJet Pro 7720 | User Guide - Page 130
    , and click Restart to restart the service. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default
  • HP OfficeJet Pro 7720 | User Guide - Page 131
    of the printer. 8. If the printer does not turn on by itself, press the Power button to turn on the printer. 9. Try using the printer again. To verify that the product is not paused or offline a. In System Preferences, click Printers & Scanners . b. Click the Open Print Queue button. c. Click a
  • HP OfficeJet Pro 7720 | User Guide - Page 132
    the printer software, click Print, Scan, & Fax , and then click Maintain Your Printer to access the Printer Toolbox. d. In Printer Toolbox, click Align Printheads on the Device Services tab. The printer prints an alignment sheet. 5. Print a diagnostics page if the cartridges are not low on ink. To
  • HP OfficeJet Pro 7720 | User Guide - Page 133
    the printer software, click Print, Scan, & Fax and then click Maintain Your Printer to access the Printer Toolbox. d. Click Clean Printheads on the Device Services tab. Follow the onscreen instructions. 7. If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp
  • HP OfficeJet Pro 7720 | User Guide - Page 134
    , try aligning the printhead. If print quality problems persist after cleaning and aligning, contact HP support. f. Click All Settings to return to the Information and Support pane. To improve print quality from the printer display 1. Make sure you are using original HP cartridges. 2. Make sure you
  • HP OfficeJet Pro 7720 | User Guide - Page 135
    If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. Copy issues Troubleshoot copy problems Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer does not create a copy, or if your printouts are low
  • HP OfficeJet Pro 7720 | User Guide - Page 136
    , continue reviewing the troubleshooting information in this section. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. ● If you are running the test from the Fax Setup Wizard (Windows) or HP Utility (OS X), make sure the printer is not
  • HP OfficeJet Pro 7720 | User Guide - Page 137
    printer is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support. Go to www.support.hp splitter and connecting the printer directly to the telephone wall jack. Plug the phone cord into the correct port 1. Connect one end of the phone cord
  • HP OfficeJet Pro 7720 | User Guide - Page 138
    to the port labelled 1-LINE on the back of the printer. ● Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone
  • HP OfficeJet Pro 7720 | User Guide - Page 139
    them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. - If the Fax Line Condition Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in
  • HP OfficeJet Pro 7720 | User Guide - Page 140
    problems Troubleshoot fax problems Use an HP online troubleshooting wizard. Resolve problems sending or receiving a fax or faxing to your computer. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for specific fax problems
  • HP OfficeJet Pro 7720 | User Guide - Page 141
    (ECM) off and try faxing again. If the problem persists, contact your telephone company. ● If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or you cannot fax successfully. ● Make sure the printer is not connected to a telephone wall jack that
  • HP OfficeJet Pro 7720 | User Guide - Page 142
    contact your DSL provider for support. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two manually; otherwise, the printer cannot receive the fax. ● If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually
  • HP OfficeJet Pro 7720 | User Guide - Page 143
    back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. ● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is
  • HP OfficeJet Pro 7720 | User Guide - Page 144
    Use an HP online troubleshooting wizard Troubleshoot your Wi-Fi Direct problem or learn how to configure Wi-Fi Direct. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for Wi-Fi Direct troubleshooting 1. Check the printer to
  • HP OfficeJet Pro 7720 | User Guide - Page 145
    . If you know that antivirus or firewall software is preventing your computer from connecting to the printer, use the HP online firewall troubleshooter to help solve the problem. ● HP Print and Scan Doctor Run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try
  • HP OfficeJet Pro 7720 | User Guide - Page 146
    status report Use the printer status report to view current printer information and cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. If you need to call HP, it is often useful
  • HP OfficeJet Pro 7720 | User Guide - Page 147
    . You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. Print quality report Print quality problems can have many causes-software settings, a poor image file, or the printing system
  • HP OfficeJet Pro 7720 | User Guide - Page 148
    Web Services, visit HP Connected (this site might not be available in all countries/regions). Maintain the printer What do you want to do? Clean the scanner glass Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and
  • HP OfficeJet Pro 7720 | User Guide - Page 149
    on the printer. Clean the exterior WARNING! Before cleaning the printer, turn the printer off away from the interior of the printer, as well as from the printer control panel. Clean the document separator pad WARNING! Before cleaning the printer, turn the printer off by pressing the power cord
  • HP OfficeJet Pro 7720 | User Guide - Page 150
    poor after you complete all stages of cleaning, try aligning the printhead. If print quality problems persist after cleaning and aligning, contact HP support. For more information, see HP support. ● Align the printhead when the printer status page shows streaking or white lines through any of the
  • HP OfficeJet Pro 7720 | User Guide - Page 151
    Maintenance , select the desired option, and then follow the onscreen instructions. NOTE: You can also do the same from the HP printer software or embedded web server (EWS). To access the software or EWS, see Open the HP printer software (Windows) or Open the embedded web server. Restore original
  • HP OfficeJet Pro 7720 | User Guide - Page 152
    the printer support website at www.support.hp.com. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support forums: Visit HP
  • HP OfficeJet Pro 7720 | User Guide - Page 153
    on the printer, such as HP OfficeJet Pro XXXX) ● Product number (located near the cartridge access area) ● Serial number (located on the back or bottom of the printer) Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product
  • HP OfficeJet Pro 7720 | User Guide - Page 154
    Product Data Sheet at www.support.hp.com . System requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support website at www.support.hp.com . Environmental specifications ● Operating temperature: 5° to 40° C (41
  • HP OfficeJet Pro 7720 | User Guide - Page 155
    at www.support.hp.com. Copy specifications ● Digital image processing ● Copy speeds vary according to the complexity of the document and printer model Scan specifications ● Resolution: Up to 1200 x 1200 ppi optical For more information about scan resolution, see the HP printer software. ● Color: 24
  • HP OfficeJet Pro 7720 | User Guide - Page 156
    no-answer redial up to one time (varies by model). specifications: - Supported file types: Uncompressed TIFF - Supported fax types: black-and-white faxes Cartridge yield ● Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. Regulatory notices The printer
  • HP OfficeJet Pro 7720 | User Guide - Page 157
    number should not be confused with the marketing name (HP OfficeJet Pro 7720 Wide Format All-in-One series, etc.) or product numbers (Y0S18A, etc.). FCC and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there
  • HP OfficeJet Pro 7720 | User Guide - Page 158
    may be found on the regulatory label.) The point of contact for regulatory matters is HP Deutschland GmbH, HQ-TRE, 71025, Boeblingen, Germany. Products with wireless functionality EMF ● This outdoor might lead to interference issues with existing radio services. ENWW Regulatory notices 145
  • HP OfficeJet Pro 7720 | User Guide - Page 159
    Declaration of conformity 146 Appendix A Technical information ENWW
  • HP OfficeJet Pro 7720 | User Guide - Page 160
    Visual display workplaces statement for Germany GS-Erklärung (Deutschland) ENWW Regulatory notices 147
  • HP OfficeJet Pro 7720 | User Guide - Page 161
    HP recommends a compliant plug, jack and 2-wire telephone cord to connect this product to the premises wiring and telephone network. See installation instructions the format US- service. If trouble is experienced with this equipment, please contact the manufacturer, or look elsewhere in this manual
  • HP OfficeJet Pro 7720 | User Guide - Page 162
    complete the steps described in the software. Notice to users of the Canadian the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann
  • HP OfficeJet Pro 7720 | User Guide - Page 163
    be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of
  • HP OfficeJet Pro 7720 | User Guide - Page 164
    . Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora. Environmental product stewardship program HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The
  • HP OfficeJet Pro 7720 | User Guide - Page 165
    ● SEPA Ecolabel User Information (China) ● China Energy Label for Printer, Fax and Copier ● Battery disposal in Taiwan ● European Union Battery 'Additional Information' of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/ environment/productdata/itecodesktop-pc.html. Paper This
  • HP OfficeJet Pro 7720 | User Guide - Page 166
    cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Power consumption HP , please contact your household waste disposal service, or go to http://www.hp.com/recycle. Waste disposal for Brazil
  • HP OfficeJet Pro 7720 | User Guide - Page 167
    Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/ reach. 154 Appendix A Technical information ENWW
  • HP OfficeJet Pro 7720 | User Guide - Page 168
    that the restricted substance corresponds to the exemption. www.support.hp.com To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. ENWW Environmental product stewardship program 155
  • HP OfficeJet Pro 7720 | User Guide - Page 169
    The Table of Hazardous Substances/Elements and their Content (China) 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) ◯ ◯ ◯ ◯ ◯ 电线 ◯ ◯ ◯ ◯ ◯ X ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯ 显示器 X ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯
  • HP OfficeJet Pro 7720 | User Guide - Page 170
    registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/ epeat_printers.pdf. SEPA Ecolabel User Information (China) 63.0 dB(A China Energy Label for Printer, Fax and Copier GB 21521 1 3 1 2 GB 21521 W W W ENWW Environmental product
  • HP OfficeJet Pro 7720 | User Guide - Page 171
    clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento nao foi projetada para removida pelo cliente. California Perchlorate
  • HP OfficeJet Pro 7720 | User Guide - Page 172
    cartridge access door, locating 6 Cartridges 7 cartridges 94 check ink levels 93 locating 6 replace 93 tips 92 clean document feeder 136 exterior 136 printhead copy specifications 142 correct port test, fax 124 customer support warranty clean 136 feeding problems, troubleshoot 136 load originals
  • HP OfficeJet Pro 7720 | User Guide - Page 173
    , fax setup test 123 header, fax 60 Help button 10 HP Utility (OS X) opening 105 humidity specifications 141 I ink cartridges part numbers 94 ink level icons 9 ink levels, check 93 Internet Protocol fax, using 64 IP address checking for printer 107 IP settings 101 ISDN line, set up with fax parallel
  • HP OfficeJet Pro 7720 | User Guide - Page 174
    clean 138 printhead, align 137 pulse dialing 62 R radio interference regulatory information 150 rear access panel illustration 7 receive faxes auto answer mode 60 automatically 54 blocking numbers 57 forwarding 56 manually 55 rings to answer 61 troubleshoot 127, 129 recycle ink cartridges 153 redial
  • HP OfficeJet Pro 7720 | User Guide - Page 175
    troubleshoot print 114 software OCR 46 Webscan 46 specifications -width guides illustration 6 troubleshoot feeding 114 troubleshoot answering HP Smart 133 multiple pages are picked 114 network configuration page 134 paper not picked up from tray 114 paper-feed problems 114 power 132 print 132 printer
  • HP OfficeJet Pro 7720 | User Guide - Page 176
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