HP Officejet 4500 User Guide

HP Officejet 4500 - All-in-One Printer - G510 Manual

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  • HP Officejet 4500 | User Guide - Page 1
    OFFICEJET 4500 User Guide A909 G510
  • HP Officejet 4500 | User Guide - Page 2
  • HP Officejet 4500 | User Guide - Page 3
    HP Officejet 4500 (G510) All-inOne series User Guide
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    with a qualified electrician. 3. Observe all warnings and instructions marked on the product. 4. Unplug this product a problem. 9. There are no user-serviceable parts inside. Refer servicing to qualified service personnel guides can be operated by users with limited strength and reach. Support For
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    Contents 1 Get started Accessibility...9 Eco-Tips...10 Understand the device parts...10 Front view...10 Printing supplies area...11 Back view...11 Use the product control panel 12 Overview of buttons and lights 12 Change product settings...13 Select the mode...13 Change product settings 14 Types
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    ...42 Schedule a fax to send later 42 Send a fax to multiple recipients 43 Send a fax in Error Correction Mode 43 Receive a fax...44 Receive a fax manually...44 Set up backup fax...45 Reprint received faxes from memory 46 Poll to receive a fax...46 Forward faxes to another number 47 Set the
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    ...66 Clean the ink cartridges...68 7 Solve a problem HP support...70 Obtain electronic support...71 HP support by phone...71 Before you call...71 Phone support period 72 Telephone support numbers 72 After the phone support period 74 General troubleshooting tips and resources 74 Solve printing
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    and evaluate a diagnostic report and troubleshoot defects 81 Print Quality Diagnostic Report 82 Self-Test Report...87 Solution 7: Clean the ink cartridges 89 Solution 8: Align the ink cartridges 89 Solution 9: Replace the problem ink cartridge 90 Solution 10: Service the product 90 Clean the
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    Support service is running (Windows only)...118 Add hardware addresses to a wireless access point (WAP 119 Configure your firewall to work with HP devices 119 Solve device management problems 121 Embedded Web server cannot be opened 121 The EWS is only available in English 122 Troubleshoot
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    HP Officejet 4500 Desktop 156 HP Officejet 4500...159 HP Officejet 4500 Wireless 166 B HP supplies and accessories Order printing supplies online 173 Supplies...173 Supported ink cartridges 173 HP media...174 6
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    up the device with DSL 179 Case C: Set up the device with a PBX phone system or an ISDN line 180 Case D: Fax with a distinctive ring service on the same line 180 Case E: Shared voice/fax line 181 Case F: Shared voice/fax line with voice mail 182 Case G: Fax line shared with
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    X)...207 Embedded Web server (some models only 208 F Errors (Windows) Fax Memory Full...210 Device Disconnected...210 Ink Alert...210 Cartridge Problem...211 Solution 1: Install the ink cartridges correctly 211 Solution 2: Turn the product off and on 213 Solution 3: Clean the electrical contacts
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    1 Get started This guide provides details about how to use the device and to resolve problems. • Accessibility • Eco-Tips • Understand the device , buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the accessibility of
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    Chapter 1 Eco-Tips HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this product, please visit the HP Eco Solutions
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    1 Control panel 2 Main tray 3 Cartridge access door 4 Scanner glass 5 Automatic document feeder 6 Scanner lid Printing supplies area HP Officejet 4500 / HP Officejet 4500 Wireless HP Officejet 4500 Desktop 1 Cartridge access door 2 Ink cartridges Back view HP Officejet 4500 / HP Officejet 4500
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    Chapter 1 (continued) 4 1-LINE (fax) 5 2-EXT (phone) Use the product control panel This section contains the following topics: • Overview of buttons and lights • Change product settings • Types of messages Overview of buttons and lights The following diagram and related table provide a quick
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    (continued) Label 11 12 13 14 15 16 Name and Description Scan function indicator Copy Color function indicator Copy B&W function indicator Fax Color function indicator Fax B&W function indicator Power: Turns the device on or off. The Power button is lit when the device is on. The light blinks while
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    an error code, press the Power button to turn off the device, and then turn it on again. In most situations, this action solves the problem. If the message persists, your device might need service. For more information, see Solve
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    cleared by pressing the Power button to turn off the device, and then turning it on again. If a critical error persists, service is required. For more information, see Solve a problem. Finding the device model number In addition to the model name that appears on the front of the device, this device
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    Chapter 1 (continued) HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It features ColorLok Technology for less smearing, bolder blacks and vivid colors
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    overload the tray or ADF (some models only). For more information, see Media specifications. • To prevent jams, poor print quality, and other printing problems, avoid loading the following media in the trays or ADF (some models only): ◦ Multipart forms ◦ Media that is damaged, curled, or wrinkled
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    the scanner glass 1. Lift the scanner lid. 2. Load your original print side down. TIP: For more help on loading an original, refer to the engraved guides along the edge of the glass. 3. Close the lid. Load an original in the automatic document feeder (ADF) NOTE: The ADF is available for some
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    TIP: For more help on loading originals in the automatic document feeder, refer to the diagram engraved in the document feeder tray. 2. Slide the width guides inward until they stop at the left and right edges of the media. NOTE: Remove all originals from the document feeder tray before lifting the
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    adhesive strip pointing towards the back of the product. • Custom-sized media: Use only custom-sized media that is supported by the device. For more information, see Media specifications. 3. Slide the media guides in the tray to adjust them for the media size that you have loaded. 20 Get started
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    Maintain the device This section provides instructions for keeping the device in top working condition. Perform these maintenance procedures as necessary. • Clean the scanner glass • Clean the exterior • Clean the automatic document
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    Chapter 1 Clean the exterior WARNING! Before cleaning the device, turn off the power and unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The exterior of the device does not require cleaning. Keep fluids away from
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    4. Use the damp cloth to wipe any residue off the rollers or separator pad. NOTE: If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. 5. Close the cover of the automatic document feeder. To clean the plastic strip inside the automatic document feeder 1.
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    still see dust or lines on scans after cleaning the plastic strip, you may need to order a new plastic strip. For more information, see Solve a problem. Turn off the device Turn off the product by pressing the (power) button located on the product. Wait until the power light turns off before
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    the software application. You need to change the settings manually only when you want to change print quality, print "duplex printing"). For more information, see Two-sided printing (duplexing). Follow the instructions for your operating system. • Print documents (Windows) • Print documents (Mac OS
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    click the blue disclosure triangle next to the Printer selection to access these options. 6. Click Print to begin printing. Print brochures Follow the instructions for your operating system. NOTE: To set print settings for all print jobs, make the changes in the printer driver. For more information
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    . NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using. Follow the instructions for your operating system. • Print on envelopes (Windows) • Print on envelopes (Mac OS X) Print on envelopes (Windows) 1. Load paper in the
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    sides of a sheet of paper (called "two-sided printing" or "duplex printing"). For more information, see Two-sided printing (duplexing). Follow the instructions for your operating system. • Print a Web page (Windows) • Print a Web page (Mac OS X) Print a Web page (Windows) 1. Load paper in the tray
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    you want to print to. 4. If your Web browser supports it, select the items on the Web page that you could reduce the quality of your printout. Photo paper should be flat before printing. Follow the instructions for your operating system. • Print photos on photo paper (Windows) • Print photos on photo
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    in the Printing Shortcuts list. The default settings are displayed. NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi setting with supported types of photo paper. If Maximum dpi is not listed in the Print quality drop-down list, you can enable it from the Advanced tab
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    image. Print on special and custom-sized paper If your application supports custom-sized paper, set the size in the application before printing "). For more information, see Two-sided printing (duplexing). Follow the instructions for your operating system. • Print on special or custom-sized paper
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    -sized paper (Mac OS X) NOTE: Before you can print on custom-sized paper, you must set up the custom size in the printing software. For instructions, see Set up custom sizes (Mac OS X). 1. Load the appropriate paper in the tray. For more information, see Load media. 2. If you are using Mac
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    the size corresponds to the media size on which you are printing the image. NOTE: Not all applications support borderless printing. Follow the instructions for your operating system. • Print borderless documents (Windows) • Print borderless documents (Mac OS X) Print borderless documents (Windows
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    Two-sided (Duplex) Printing option in the Printing Shortcuts list. 4. Click OK, and then click Print or OK to begin printing. 5. Follow any onscreen instructions. Perform two-sided printing (Mac OS X) 1. Load paper in the tray. For more information, see Load media and Guidelines for twosided (duplex
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    3 Scan Using the product's control panel, you can scan originals and send them to a variety of destinations, such as a folder or a program on a computer. You can also scan originals using the HP software provided with the product and TWAIN-compliant or WIA-compliant programs on a computer. You can
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    the onscreen Help for the HP Solution Center for information about how to create a link to the word-processing program. The OCR software does not support scanning colored text. Colored text is always converted to black-and-white text before being sent to OCR. Thus, all text in the final document
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    4 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the device memory until the copying finishes. This can reduce the number of fax pages stored in memory. This section
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    Chapter 4 • Lighter/Darker settings • Resizing originals to fit on different paper sizes You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs. To change copy settings for a single job 1. Press left arrow or right arrow to navigate between
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    send a fax in a variety of ways. Using the device control panel, you can send a black-and-white or color fax. You can also send a fax manually from an attached phone. This allows you to speak with the recipient before sending the fax. This section contains the following topics: • Send a basic fax
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    call, you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine. To send a fax manually from an extension phone 1. Load your originals. If you are copying a borderless original, load the original on the scanner glass, not the ADF. For additional
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    card PIN fast enough, the device might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, you can create a speed dial entry to store the PIN for your calling card. NOTE: Make sure the volume is
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    Chapter 5 Send a fax from memory You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable. The device scans the originals into memory and sends them once it is able to connect
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    6. Enter the fax number by using the keypad, press Speed Dial to select a speed dial, or press Redial/Pause to redial the last number dialed. 7. Press Start. The device scans all pages and the scheduled time appears on the display. The fax is sent at the scheduled time. To cancel a scheduled fax 1.
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    can reduce the number of fax pages stored in memory. • Receive a fax manually • Set up backup fax • Reprint received faxes from memory • Poll to receive are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. NOTE: You can pick up the
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    same phone line, but not directly connected to the device To receive a fax manually 1. Make sure the device is turned on and you have paper loaded in the incoming calls. 4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear
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    Chapter 5 NOTE: If Backup fax is enabled and you turn off the device, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the device was in an error condition. You must contact the senders to ask them to resend any unprinted faxes. For a list of
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    NOTE: The HP All-in-One does not support polling pass codes. Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the device it is polling
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    If you subscribe to a caller ID service through your phone provider, you can supported in your country/region, Junk Fax Blocker does not appear in the Fax Settings menu. NOTE: If no phone numbers are added in the Caller ID list, it is assumed that the user has not signed up for the Caller ID service
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    block specific numbers by adding them to the junk fax list. To manually enter a number to block 1. Press Setup. 2. Press right arrow to a fax number to block from the caller ID list, select Select no. - or To manually enter a fax number to block, select Enter no. 6. After entering a fax number to
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    Solution Center. For more information, see Use the HP Solution Center (Windows). 2. Select Settings, and then select Fax to PC Setup Wizard. 3. Follow the onscreen instructions to set up Fax to PC. To set up Fax to Mac (Mac OS X) 1. Launch the HP Utility. For
  • HP Officejet 4500 | User Guide - Page 55
    print. To modify Fax to PC settings the HP Software Follow the instructions for your operating system: Windows 1. Open the Solution Center. For Off. Change fax settings After completing the steps in the getting started guide that came with the device, use the following steps to change the initial
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    . • Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call or the device does not receive faxes. To set the answer mode to manual or automatic via the device control panel 1. Press Setup. 2. Press right arrow
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    answers the call and receives the fax. If you do not have a distinctive ring service, use the default ring pattern, which is All Rings. NOTE: The HP fax of the fax be resent. Turn off error correction only if you are having trouble sending or receiving a fax, and you want to accept the errors in the
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    Chapter 5 you are trying to send a fax to another country/region or receive a fax from another country/region, or if you are using a satellite phone connection. To set the fax error-correction mode 1. Press Setup. 2. Press right arrow to select Fax Settings, and then press OK. 3. Press right arrow
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    when the device is sending and receiving faxes at high speed (33600 bps) or when sending color faxes. If you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed and only send black-and-white faxes. You can do this by using a lower Fax Speed
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    services support department or your local service provider for further assistance. Use reports You can set up the device to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually sent, follow these instructions to enable fax confirmation
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    3. Press right arrow to select Fax Confirmation, and then press OK. 4. Press right arrow to select one of the following, and then press OK. Off On Fax Send On Fax Receive Send & Receive Does not print a fax confirmation report when you send and receive faxes successfully. This is the default
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    Center (Windows). 2. Click Settings. 3. In the Fax Settings area, click More Fax Settings, and then click Fax Log. Mac OS X 1. Open the HP Utility. For instructions, see Open the HP Utility. 2. In the Fax Settings area, click Fax Logs. Clear the fax log Use the following steps to clear the fax
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    Print a Caller ID History Report Use the following procedure to print a list of Caller ID fax numbers. To print a Caller ID History Report 1. Press Setup, select Printer Report, and then select Caller ID History Report. 2. Press OK. Use reports 59
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    This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning -One, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. For more information, see Turn
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    jarring, or rough handling during installation can cause temporary printing problems. • If you are transporting the product, do the Power) button. The print carriage should be parked on the right side in the service station. ◦ Make sure you leave the ink cartridges installed. ◦ The product must be
  • HP Officejet 4500 | User Guide - Page 66
    or the ink nozzles. NOTE: Handle the ink cartridges carefully. Dropping or jarring cartridges can cause temporary printing problems, or even permanent damage. Replace the ink cartridges Follow these instructions when the ink level is low. NOTE: When the ink level for an ink cartridge is low
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    available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. For more information about ordering ink cartridges for the device, see Order printing supplies online. To replace the ink cartridges 1. Make sure the product is turned
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    Chapter 6 If you are replacing the black ink cartridge, remove the ink cartridge from the slot on the right. 4. Pull the ink cartridge toward you, out of its slot. NOTE: HP provides recycling options for used ink cartridges in many countries/ regions. For more information, see HP inkjet supplies
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    6. Hold the ink cartridge with the HP logo on top, and insert the new ink cartridge into the empty cartridge slot. Make sure you push the ink cartridge in firmly until it snaps into place. If you are installing the tri-color ink cartridge, slide it into the left slot. If you are installing a black
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    Chapter 6 10. Load the ink cartridge alignment sheet face down on the scanner glass in the front right corner with the top of the page to the right, and then press OK. For more information, see Load an original on the scanner glass. The HP All-in-One aligns the ink cartridges. Recycle or discard the
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    3. Selects Tools and then select Align Cartridge. The product prints an ink cartridge alignment sheet. 4. Place the alignment sheet face down on the scanner glass. For more information, see Load an original on the scanner glass. 5. Press OK to scan the alignment sheet. After the alignment sheet is
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    prints an ink cartridge alignment sheet. Windows a. Open the Toolbox software. For instructions, see Open the Toolbox. b. Click the Device Services tab. c. Click Align the ink cartridges. Mac OS X a. Open the HP Utility. For instructions, see Open the HP Utility. b. Click Align, and then follow the
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    paper into the input tray. For more information, see Load media. 2. Follow the instructions for your operating system. Windows a. Open the Toolbox software. For instructions, see Open the Toolbox. b. Click the Device Services tab. c. Click Align the ink cartridges. Mac OS X a. Open the HP Utility
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    and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. This section contains the following topics: • HP support • General troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts
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    easy, step-by-step solutions to common printing problems. For more information, see Toolbox (Windows) or HP Utility (Mac OS X). Support options and availability vary by product, country/region, and language. HP support by phone 'The phone support numbers and associated costs listed here are those
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    year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free. 72 Solve a problem
  • HP Officejet 4500 | User Guide - Page 77
    most current list of telephone support numbers, see www.hp.com/support. www.hp.com/support $IULFD (QJOLVKVSHDNLQJ $IULTXH IUDQFRSKRQH 8QLWHG.LQJGRP eSP 8QLWHG6WDWHV 8UXJXD\  9HQH]XHOD &DUDFDV 9HQH]XHOD 9L¬W1DP  HP support 73
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    included with the product, or you can download the software from the HP support Web site (www.hp.com/support). Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear paper jams. • For paper-feed problems, such as the paper skew and paper pick, see Solve paper- feed
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    (such as power cord and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/ support) for the latest troubleshooting information, or product fixes and updates. Alignment fails If the alignment process fails, make sure you have
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    block communication between the computer and the device. If there is a problem communicating with the device, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall. Device takes a long time to print Check
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    of the text or graphics is wrong Check how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the tray is not overloaded. For to printouts. Move the device away from the source of the Solve printing problems 77
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    empty ink cartridges • Solution 6: Print and evaluate a diagnostic report and troubleshoot defects • Solution 7: Clean the ink cartridges • Solution 8: Align the ink cartridges • Solution 9: Replace the problem ink cartridge • Solution 10: Service the product Solution 1: Use genuine HP cartridges HP
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    persists, continue to the next solution. Solution 3: Wait a short period of time (if possible) A short period of printer inactivity can clear up some problems. If possible, let the printer sit idle for 40 minutes, and then try printing again. If the issue persists, continue to the next solution
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    options might vary depending on the application that you are using.) 2. Click the Color tab. 3. Make sure Print in Grayscale is not selected. 80 Solve a problem
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    . Solution 6: Print and evaluate a diagnostic report and troubleshoot defects 1. To help diagnose the print quality problems, follow the instructions for your particular model to print a diagnostic report. • If your product does not support wireless communication, see Print Quality Diagnostic Report
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    a box is completely white, you might need to replace that ink cartridge. Example Ink Level - Black is low - replace. Tri-color is OK. 82 Solve a problem
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    b. Color bars: Look at the color bars in the middle of the page. You should see seven color bars. These bars should have sharp edges, should be solid (not streaked with white or other colors), and should be uniform in color throughout. Example of Good Color Bars: All bars are solid, sharp-edged, and
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    Chapter 7 To prevent problems causing ragged bars on the PQ Diagnostic Report, try the following solutions: • Avoid leaving un-taped ink cartridges outside of the and clear. Example of good large-font text The letters are sharp and clear - the printer is operating correctly. 84 Solve a problem
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    Examples of bad large-font text The letters are jagged. The letters are smeared. The letters are ragged on one end. d. Alignment pattern: If the color bars and large-font text look OK and the ink cartridges are not empty, look at the alignment pattern directly above the color bars. Example of a good
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    Chapter 7 The lines are jagged. 86 Solve a problem
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    Self-Test Report Follow these steps to print, and then evaluate a Diagnostic report. 1. Load regular, white, letter-size or A4 paper. 2. On the product control panel, press (Setup), select Print Report, select Self- Test, and then press OK. To evaluate the Diagnostic Page: 1. Look at the color bars
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    faded bars Example of bad black bar - The black bar is ragged at one end. NOTE: To prevent problems causing ragged bars on the Self-Test Report, try the following solutions: • Avoid leaving un-taped ink cartridges Bad Color Bars - The yellow bar is streaked with another color. 88 Solve a problem
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    are not a uniform color throughout the bar, clean the ink cartridges. • Large-font text: Letters are smeared or ragged on one end. For instructions, see Clean the ink cartridges. NOTE: Do not clean ink cartridges unnecessarily. Unnecessary cleaning wastes ink and shortens the life of the ink nozzles
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    cartridge. For instructions, see Replace the ink cartridges. If the issue persists, continue to the next step. Solution 10: Service the product If you have completed all the steps listed above and are still experiencing a problem, the product might need servicing. To contact HP support, visit www
  • HP Officejet 4500 | User Guide - Page 95
    7. Clean only the copper-colored contacts. Allow the ink cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it clicks into place. 9. Repeat if necessary for the
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    . 9. Gently close the ink cartridge door and plug the power cord into the back of the device. Solve paper-feed problems Media is not supported for the printer or tray Use only media that is supported for the device and the tray being used. For more information, see Media specifications. 92 Solve
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    size you are loading. Also make sure the guides are snug, but not tight, against the aligned to the paper guides. If needed, pull out the trays from the device and paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug
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    that the stack height is within this range. • Use HP media for optimum performance and efficiency. Solve copy problems If the following topics do not help, see HP support for information about HP support. • No copy came out • Copies are blank • Documents are missing or faded • Size is reduced • Copy
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    and copy-quality settings. • Unwanted lines The scanner glass, lid backing, or frame might need cleaning. See Maintain the device for more information. Solve copy problems 95
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    type matches the control panel settings. Solve scan problems If the following topics do not help, see HP support for information about HP support. NOTE: If you are starting the scan from a computer, see the software Help for troubleshooting information. • Scanner did nothing • Scan takes too long
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    starts if the scanner is not busy. However, the printing and scanning processes share memory, which means that the scan might be slower. Solve scan problems 97
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    task other than the one that you are attempting. See the onscreen Help for the HP software for instructions about changing the properties. ◦ If you have selected a picture scanning option, the HP software automatically crops on the original does not scan well, if at all. 98 Solve a problem
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    screen. If the following suggestions do not solve the problem, you might need to use a better-quality version of placed incorrectly. Be sure to use the media guides when you place the original on the scanner clarity. See Maintain the device for cleaning instructions. ◦ The defects might be on the
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    settings might be set to reduce the scanned image. See the product software Help for more information about changing the settings. Solve fax problems This section contains fax setup troubleshooting information for the device. If the device is not set up properly for faxing, you might experience
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    Hook • The device is having problems sending and receiving faxes • The device is having problems sending a manual fax • The device cannot receive faxes test again. If the test fails again, continue reviewing the troubleshooting information in this section. • Try to send or receive a test fax.
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    again to make sure it passes and the device is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical
  • HP Officejet 4500 | User Guide - Page 107
    in the phone cord that came with the device, run the fax test again. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall
  • HP Officejet 4500 | User Guide - Page 108
    equipment, which uses the same phone line as the device, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one
  • HP Officejet 4500 | User Guide - Page 109
    not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. • Make sure you connect the device to an analog came with the device, run the fax test again. After you resolve any problems found, run the fax test again to make sure it passes and the device
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    the other equipment, connect the device to a working phone line and continue reviewing the troubleshooting information in this section. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the
  • HP Officejet 4500 | User Guide - Page 111
    (ECM) off and try faxing again. For information about changing ECM, see the onscreen Help. If the problem persists, contact your telephone company. • If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or you will not be able to fax successfully
  • HP Officejet 4500 | User Guide - Page 112
    If the device shares the same phone line with a DSL service, the DSL modem might not be properly grounded. If provider for support. • If you are using a phone splitter, this can cause faxing problems. (A wall jack. The device is having problems sending a manual fax Solution: NOTE: This possible
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    you will need to receive faxes manually; otherwise, the device will not receive the fax. For information on receiving faxes manually, see Receive a fax manually. • If you have a voice mail service at the same phone number you use prevents the device from receiving fax calls. Solve fax problems 109
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    one at a time and receiving a fax each time, until you identify which equipment is causing the problem. • If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the device is set
  • HP Officejet 4500 | User Guide - Page 115
    mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. Fax of rings and the device to answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this setup
  • HP Officejet 4500 | User Guide - Page 116
    receive faxes. Cause: HP Digital Imaging Monitor is not operating properly (Windows). Solution: Restart the HP Digital Imaging Monitor or restart the computer. 112 Solve a problem
  • HP Officejet 4500 | User Guide - Page 117
    problems (some models only) If you are unable to connect the product to your wired (Ethernet) network, perform one or more of the following tasks. NOTE: After correcting any of the following, run the installation program again. • General network troubleshooting IP address manually in the
  • HP Officejet 4500 | User Guide - Page 118
    hold the Wireless button for three seconds. NOTE: If your HP device supports Ethernet networking, make sure that an Ethernet cable has not been connected to help solve the problem. Advanced wireless troubleshooting If you have tried the suggestions provided in the Basic troubleshooting section and
  • HP Officejet 4500 | User Guide - Page 119
    driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access Built-in Ethernet does not appear in the list, there might be a problem with the router, the Ethernet cable, or your computer. For more information
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    sure the HP device is on the network 1. If the HP device supports Ethernet networking and is connected to an Ethernet network, make sure an not connected to a network. Run the Wireless Network Test (using the instructions at the beginning of this section) and follow any recommendations. The URL
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    the network (such as to print) to see if your network setup was successful. c. If you cannot access the EWS or are still having problems using the HP device over the network, continue to the next section regarding firewalls. Step 3: Check to see if the firewall software is blocking communication
  • HP Officejet 4500 | User Guide - Page 122
    next section for additional troubleshooting help. Step 5: Make Support service 1. Delete any print jobs currently in the print queue. 2. On the desktop, right-click My Computer or Computer, and then click Manage. 3. Double-click Services and Applications, and then click Services. 118 Solve a problem
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    down the list of services, right click HP Network Devices Support, and then click Restart. 5. After the service restarts, try using the might be interfering. If this still does not work, there might be a problem with your network configuration or router. Contact the person who set up your network
  • HP Officejet 4500 | User Guide - Page 124
    to add HP files to the "trusted" list. Some firewalls continue to cause interference even after you disable them. If you continue to have problems after configuring the firewall as described above and if you are using a computer running Windows, you might need to uninstall the firewall software in
  • HP Officejet 4500 | User Guide - Page 125
    Faxing • UDP port: 427 • TCP port: 9220 HP device installation UDP port: 427 Solve device management problems This section provide solutions to common problems that involve managing the device. This section contains the following topic: NOTE: To use the embedded Web server (EWS), the product must be
  • HP Officejet 4500 | User Guide - Page 126
    Ethernet network connections, the EWS is only available in English. Troubleshoot installation issues If the following topics do not help, see Solve a problem for information about HP support. • Hardware installation suggestions • Software installation suggestions Hardware installation suggestions
  • HP Officejet 4500 | User Guide - Page 127
    CD for damage. You can download the device driver from the HP Web site (www.hp.com/support). Check or perform the following • Make sure the computer meets the system requirements. • Before installing typed, ensure you are specifying the correct drive letter. Troubleshoot installation issues 123
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    to: • View current device information and ink cartridge status • Help troubleshoot problems The Printer Status Report and the Self-Test Report also contain a log of recent events. NOTE: If your product does not support wireless communication, the report is called the "Printer Status Report". If
  • HP Officejet 4500 | User Guide - Page 129
    number, serial number, and firmware version number), and the number of pages printed from the tray. 2. Nozzle test pattern: Missing lines indicate problems with the ink cartridges. Try cleaning the cartridges, or replacing the cartridges. 3. Color bars and boxes: Uneven, faded, or faint color bars
  • HP Officejet 4500 | User Guide - Page 130
    device. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often the current Service Location Protocol (SLP) connection. SLP is used by network management applications for device management. The device supports SNMPv1 protocol
  • HP Officejet 4500 | User Guide - Page 131
    Clear jams Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam. • Make sure that you are printing with media that meets specifications. For more information, see Media specifications. • Make sure that you are printing with media that is not
  • HP Officejet 4500 | User Guide - Page 132
    input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the device. For more information, see Media specifications. 128 Solve a problem
  • HP Officejet 4500 | User Guide - Page 133
    NOTE: Humidity may cause paper to curl and hence paper jam. Clear jams 129
  • HP Officejet 4500 | User Guide - Page 134
    A Technical information This section contains the following topics: • Warranty information • Device specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: • Hewlett-Packard limited
  • HP Officejet 4500 | User Guide - Page 135
    a failure to execute programming instructions. HP does not warrant does not cover any other problems, including those that arise as a warranty to the customer or any HP support contract with the customer. However, if standard time and materials charges to service the printer for the particular
  • HP Officejet 4500 | User Guide - Page 136
    Appendix A Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty
  • HP Officejet 4500 | User Guide - Page 137
    ink cartridge yields. Device languages HP PCL 3 GUI Duty cycle Up to 3000 pages per month Device control panel language support Language availability varies by country/region. Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese
  • HP Officejet 4500 | User Guide - Page 138
    : 32 MB SDRAM System requirements NOTE: For the most current information about supported operating systems and system requirements, visit http://www.hp.com/support/. Operating system compatibility • Windows XP Service Pack 1, Windows Vista, Windows 7 NOTE: For Windows XP SP1 Starter Edition, Windows
  • HP Officejet 4500 | User Guide - Page 139
    2003 Small Business Server Terminal Services • Microsoft Windows Server 2008 Terminal Services Compatible network protocols TCP/IP a firewall as the device. Media specifications Use the Understand supported sizes and Understand supported media types and weights tables to determine the correct media
  • HP Officejet 4500 | User Guide - Page 140
    Appendix A (continued) Media size Borderless B5 (176 x 250 mm; 6.9 x 9.8 inches Borderless (10 x 15 cm, tab) Borderless (4 x 6 inches, tab) Borderless HV Borderless A6 Borderless cabinet Borderless (13 x 18 cm), same dimension as 5 x 7 inches Borderless (8.5 x 11 inches) 10 x 15 cm (tab) 4 x 6
  • HP Officejet 4500 | User Guide - Page 141
    between 76.20 to 210.06 mm wide and 101.60 to 762.00 mm long (3 to 8.5 inches wide and 4 to 30 inches long) Understand supported media types and weights Tray Main tray Type Paper Transparencies Photo media Labels Envelopes Cards Weight 60 to 105 g/m2 (16 to 28 lb bond
  • HP Officejet 4500 | User Guide - Page 142
    Appendix A (continued) Tray Type Automatic document feeder (ADF)* Paper Output tray All supported media Weight 75 g/m2 (20 lb index) Capacity Up to 20 sheets of plain paper (5 mm or 0.2 inches stacked) Up to 50 sheets of plain
  • HP Officejet 4500 | User Guide - Page 143
    Guidelines for two-sided (duplex) printing • Always use media that conforms to the device specifications. For more information, see Media specifications. • Do not print on both sides of transparencies, envelopes, photo paper, glossy media, or paper lighter than 16 lb bond (60 g/m2) or heavier than
  • HP Officejet 4500 | User Guide - Page 144
    longer and uses more memory. Also, other product functions, such as copying, might affect the number of pages that can be stored in memory. • Manual fax send and receive. • Automatic busy redial up to five times (varies by model). • Confirmation and activity reports. • CCITT/ITU Group 3 fax with
  • HP Officejet 4500 | User Guide - Page 145
    Scan specifications • Image editor included • Integrated OCR software automatically converts scanned text to editable text • Scan speeds vary according to the complexity of the document • Twain-compliant interface • Resolution: 2400 x 4800 ppi optical, up to 19,200 ppi enhanced • Color: 16-bit per
  • HP Officejet 4500 | User Guide - Page 146
    Appendix A Regulatory information The device meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about
  • HP Officejet 4500 | User Guide - Page 147
    installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation
  • HP Officejet 4500 | User Guide - Page 148
    Appendix A Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 LED indicator statement 144 Technical information
  • HP Officejet 4500 | User Guide - Page 149
    will be given advance notice so you will have the opportunity to maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for warranty or repair information. Your telephone company might ask you to disconnect
  • HP Officejet 4500 | User Guide - Page 150
    Appendix A Notice to users of the Canadian telephone network Note à l'attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d'Industrie Canada. Le numéro d'
  • HP Officejet 4500 | User Guide - Page 151
    . Contact the vendor or Hewlett-Packard Company if additional product support is necessary. This equipment has been certified by the manufacturer DTMF tone dialing and loop disconnect dialing. In the unlikely event of problems with loop disconnect dialing, it is recommended to use this equipment only
  • HP Officejet 4500 | User Guide - Page 152
    be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of
  • HP Officejet 4500 | User Guide - Page 153
    European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: · Low Voltage Directive 2006/95/EC · EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter
  • HP Officejet 4500 | User Guide - Page 154
    Appendix A Declaration of conformity Supplier's Name: Supplier's Address: DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Hewlett-Packard Company 138, Depot Road, #02-01 Singapore 109683 DoC#: SNPRC-0902-01-A declares, that the product Product Name and Model: Regulatory
  • HP Officejet 4500 | User Guide - Page 155
    DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier's Name: Supplier's Address: Hewlett-Packard Company 138, Depot Road, #02-01 Singapore 109683 DoC#: SDGOB-0833-Rev.7.0 declares, that the product Product Name and Model: Regulatory Model Number:1) HP Officejet J4680
  • HP Officejet 4500 | User Guide - Page 156
    Appendix A Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and
  • HP Officejet 4500 | User Guide - Page 157
    more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union
  • HP Officejet 4500 | User Guide - Page 158
    ENERGY STAR specifications for imaging equipment. The following mark will appear on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency
  • HP Officejet 4500 | User Guide - Page 159
    Third-party licenses This section contains the following topics: • HP Officejet 4500 Desktop • HP Officejet 4500 • HP Officejet 4500 Wireless Third-party licenses 155
  • HP Officejet 4500 | User Guide - Page 160
    LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
  • HP Officejet 4500 | User Guide - Page 161
    BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
  • HP Officejet 4500 | User Guide - Page 162
    Appendix A ZLIB zlib.h -- interface of the 'zlib' general purpose compression library version 1.2.3, July 18th, 2005 Copyright (C) 1995-2005 Jean-loup Gailly and Mark Adler This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for
  • HP Officejet 4500 | User Guide - Page 163
    LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
  • HP Officejet 4500 | User Guide - Page 164
    Appendix A Expat Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without
  • HP Officejet 4500 | User Guide - Page 165
    OpenSSL Copyright (C) 1995-1998 Eric Young ([email protected]) All rights reserved. This package is an SSL implementation written by Eric Young ([email protected]). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long
  • HP Officejet 4500 | User Guide - Page 166
    LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
  • HP Officejet 4500 | User Guide - Page 167
    LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
  • HP Officejet 4500 | User Guide - Page 168
    (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed to
  • HP Officejet 4500 | User Guide - Page 169
    LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
  • HP Officejet 4500 | User Guide - Page 170
    LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
  • HP Officejet 4500 | User Guide - Page 171
    Expat Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the
  • HP Officejet 4500 | User Guide - Page 172
    Appendix A OpenSSL Copyright (C) 1995-1998 Eric Young ([email protected]) All rights reserved. This package is an SSL implementation written by Eric Young ([email protected]). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial
  • HP Officejet 4500 | User Guide - Page 173
    LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
  • HP Officejet 4500 | User Guide - Page 174
    LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
  • HP Officejet 4500 | User Guide - Page 175
    (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed to
  • HP Officejet 4500 | User Guide - Page 176
    LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
  • HP Officejet 4500 | User Guide - Page 177
    estimated ink levels) to HP, and you will be re-directed to the HP SureSupply Web site. NOTE: Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you
  • HP Officejet 4500 | User Guide - Page 178
    Status, and then click Estimated Ink Levels. The My Cartridges tab lists the currently installed cartridges. The All Cartridges tab lists all supported cartridges for the device. ◦ Toolbox (Windows): Click the Estimated Ink Levels tab, and then click the Cartridge Details button to view information
  • HP Officejet 4500 | User Guide - Page 179
    the steps in the getting started guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you will learn how to set up the device so that faxing works successfully with equipment and services you might already have on the
  • HP Officejet 4500 | User Guide - Page 180
    ) • Case B: Set up the device with DSL • Case C: Set up the device with a PBX phone system or an ISDN line • Case D: Fax with a distinctive ring service on the same line • Case E: Shared voice/fax line • Case F: Shared voice/fax line with voice mail • Case G: Fax line shared with computer modem (no
  • HP Officejet 4500 | User Guide - Page 181
    of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each the device. If you use another phone cord, you might experience problems sending and receiving faxes. You might need to connect the supplied phone
  • HP Officejet 4500 | User Guide - Page 182
    sharing your fax line DSL PBX Distinct Voice ive ring calls service Computer Answering dial-up machine modem Voice mail service Recommended fax setup Case J: Shared voice/fax line with computer modem and answering machine Case K: Shared voice/fax line with computer dial-up modem and
  • HP Officejet 4500 | User Guide - Page 183
    fax machine and receives the fax. Case B: Set up the device with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the device, use the instructions in this section to connect a DSL filter between the telephone wall jack and the device. The DSL filter
  • HP Officejet 4500 | User Guide - Page 184
    Run a fax test. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Case . Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call-waiting tone. • If you
  • HP Officejet 4500 | User Guide - Page 185
    device begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Case E: Shared voice/fax line If you receive both voice calls and
  • HP Officejet 4500 | User Guide - Page 186
    and hear fax tones from a sending fax machine, you will need to answer the fax call manually. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Case F: Shared voice/fax line with voice mail If you receive
  • HP Officejet 4500 | User Guide - Page 187
    fax calls, or the device cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax line shared with computer
  • HP Officejet 4500 | User Guide - Page 188
    in the Rings to Answer setting. The device begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. 184 Additional fax setup
  • HP Officejet 4500 | User Guide - Page 189
    Set up the device with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the
  • HP Officejet 4500 | User Guide - Page 190
    receives the fax. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. you use your phone line for both fax and telephone calls, use these instructions to set up your fax. There are two different ways to set up
  • HP Officejet 4500 | User Guide - Page 191
    Auto Answersetting. • If you set up the product to answer faxes manually, you must be available to respond in person to incoming fax calls or up your fax. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance.
  • HP Officejet 4500 | User Guide - Page 192
    Appendix C Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord supplied with the device You might need to
  • HP Officejet 4500 | User Guide - Page 193
    begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Case I: Shared voice/fax line with answering machine If you receive
  • HP Officejet 4500 | User Guide - Page 194
    the Rings to Answer setting on the device to the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.) message. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further
  • HP Officejet 4500 | User Guide - Page 195
    Shared voice/fax line with computer dial-up modem and answering machine There are two different ways to set up the product with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports NOTE: If your computer has
  • HP Officejet 4500 | User Guide - Page 196
    the Rings to Answer setting on the product to the maximum number of rings supported by the product. (The maximum number of rings varies by country/region.) voice message. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further
  • HP Officejet 4500 | User Guide - Page 197
    Shared voice/fax line with computer DSL/ADSL modem and answering machine 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord provided with the device connected to the 1-LINE port on the back of the device You might need to connect the supplied phone cord to the adapter
  • HP Officejet 4500 | User Guide - Page 198
    device to the maximum number of rings supported by the device. NOTE: The maximum instructions to set up your fax. If you encounter problems setting up the device with optional equipment, contact your local service service at the same phone number you use for fax calls. You must receive faxes manually
  • HP Officejet 4500 | User Guide - Page 199
    Since your computer dial-up modem shares the phone line with the device, you cannot use both your modem and the device simultaneously. For example, you cannot use the device for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet. There are two different ways
  • HP Officejet 4500 | User Guide - Page 200
    available to respond in person to incoming fax calls, or the device cannot receive faxes. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Serial-type fax setup For information on setting up the device for
  • HP Officejet 4500 | User Guide - Page 201
    test fails, review the report for information on how to fix the problem and rerun the test. To test fax setup via the device control Set up the device for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed, and that full-size paper
  • HP Officejet 4500 | User Guide - Page 202
    D Network setup (some models only) You can manage network settings for the device through the device control panel as described in the next section. Additional advanced settings are available in the embedded Web server, a configuration and status tool you access from your Web browser using an
  • HP Officejet 4500 | User Guide - Page 203
    button. 2. Press the arrow keys until Network is highlighted, and then press OK. 3. Select Advanced Setup, select IP Settings, and then select Manual IP Settings. 4. Press the number next to the IP setting: • 1. IP Address • 2. Subnet Mask • 3. Default Gateway 5. Enter your changes, and then press
  • HP Officejet 4500 | User Guide - Page 204
    Connection Utility on the HP software CD. NOTE: If you encounter problems, see Solve wireless problems (some models only). To use the device with any wireless the following tasks: • Obtain your network's network name or Service Set Identifier (SSID) and communication mode (infrastructure or ad
  • HP Officejet 4500 | User Guide - Page 205
    chaining mode (CCM) and supports the Independent Basic Service Set (IBSS) to enable security running. 1. Set up the device hardware (see the getting started guide or the setup poster that came with your device). 2. On the instructions to complete the setup. Set up the device for wireless communication
  • HP Officejet 4500 | User Guide - Page 206
    3. Double-click the HP Installer icon on the HP Software CD, and then follow the onscreen instructions. NOTE: If you cannot find the network name (SSID) and WPA key or WEP passphrase, Defaults. For more information, see General troubleshooting tips and resources. 202 Network setup (some models only)
  • HP Officejet 4500 | User Guide - Page 207
    tab, and then click Wireless (802.11) in the left pane. 3. On the Wireless Setup tab, press Start Wizard. 4. Follow the onscreen instructions to change from an Ethernet connection to a wireless connection. 5. After you finish changing the settings, disconnect the Ethernet cable. Set up the device
  • HP Officejet 4500 | User Guide - Page 208
    Appendix D Guidelines for ensuring wireless network security This section contains the following topics: • To add hardware addresses to a WAP • Other guidelines To add hardware addresses to a WAP MAC filtering is a security feature in which a WAP is configured with a list of MAC addresses (also
  • HP Officejet 4500 | User Guide - Page 209
    the files are deleted. 5. Restart your computer. 6. To reinstall the software, insert the HP Software CD into your computer's CD drive, follow the onscreen instructions. 7. Connect the device when the software prompts you to connect it to the computer. 8. Press the Power button to turn the device on
  • HP Officejet 4500 | User Guide - Page 210
    CD into your computer's CD drive. 6. On the desktop, open the CD, and then double-click HP Installer. 7. Follow the onscreen instructions. To uninstall from a Macintosh computer, method 2 1. Open the Finder. 2. Double-click Applications. 3. Double-click HP Uninstaller. 4. Select your device, and
  • HP Officejet 4500 | User Guide - Page 211
    Printer Toolbox. • From the printer preferences, click the Features tab, and then click Printer Services. Network Toolbox (some models only) The Network Toolbox allows you to view and change some the device, order supplies online, and find Web site support information. Device management tools 207
  • HP Officejet 4500 | User Guide - Page 212
    that stores the selected language), others (such as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows
  • HP Officejet 4500 | User Guide - Page 213
    You can open the embedded Web server by using these methods: • Web browser: In a supported Web browser on your computer, type the IP address or hostname that has been assigned to the device. For example, if the IP address is
  • HP Officejet 4500 | User Guide - Page 214
    a network (Ethernet) cable - has been disconnected. • If the product is connected to a wireless network, the wireless connection has been broken. To solve this problem, try the following solutions: • Make sure the product is turned on and that the (Power) light is on. • Make sure the power cord and
  • HP Officejet 4500 | User Guide - Page 215
    For more information see www.hp.com/go/inkusage. Cartridge Problem The ink cartridge identified in the message is missing, damaged, or inserted into most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Choose
  • HP Officejet 4500 | User Guide - Page 216
    ink cartridge in firmly until it snaps into place. 6. Close the front access door and check if the error message has gone away. If the problem persists, try the next solution. 212 Errors (Windows)
  • HP Officejet 4500 | User Guide - Page 217
    support for service or replacement. For more information about ink cartridge warranty, see Ink cartridge warranty information. If the problem persists after you replace the cartridge, contact HP support. For more information, see HP support , see Load media. For instructions on clearing jams, as well
  • HP Officejet 4500 | User Guide - Page 218
    photos in the ADF; this might cause damage to your photos. For instructions on clearing jams, as well as more information about how to avoid problem occurred in the printing system. For information about solving printing problems, see Solve printing problems. General printer error There was a problem
  • HP Officejet 4500 | User Guide - Page 219
    Press the (Power) button to turn on the product. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support. Align cartridge The product prompts you to align ink cartridges every time you
  • HP Officejet 4500 | User Guide - Page 220
    clean 22 feeding problems, troubleshoot 22 A accessibility 3, 9 accessories Printer Status Report 125 Self-Test Report 125 warranty 131 acoustic emissions 141 ADF (automatic document feeder) capacity 19 load originals 18 ADSL, fax setup with parallel phone systems 179 after the support period 74
  • HP Officejet 4500 | User Guide - Page 221
    system requirements 135 troubleshoot, cannot be opened 121 envelopes sizes supported 136 tray supporting 137 environmental phone systems) 180 line condition test, failed 105 log, clear 58 log, print 57 manual receive 44 modem and answering machine, shared with (parallel phone systems) 190 modem and
  • HP Officejet 4500 | User Guide - Page 222
    68 replace ink cartridges 62 manual faxing receive 44 send 40, 41 margins setting, specifications 138 media ADF capacity 19 clear jams 127 HP, order 174 load tray 19 print on custom-sized 31 selecting 17 skewed pages 93 specifications 135 supported sizes 135 troubleshoot feeding 93 types and weights
  • HP Officejet 4500 | User Guide - Page 223
    supported 134 originals scan 35 output tray locating 10 P pages per month (duty cycle) 133 paper jams 127, 128 size, set for fax 47 paper-feed problems, troubleshoot 44 blocking numbers 48 forwarding 47 manually 44 polling 46 rings to answer 52 troubleshoot 106, 109 recycle print cartridges 152 219
  • HP Officejet 4500 | User Guide - Page 224
    troubleshoot manually 40 memory, from 42 monitor dialing 41, 43 schedule 42 troubleshoot 106, 108, 111 send scans for OCR 36 to a computer 35 troubleshoot troubleshoot 100 troubleshoot copy 95 skew, troubleshoot copy 96 print 93 scan 99 slow print, troubleshoot troubleshoot for scanner 97 troubleshoot
  • HP Officejet 4500 | User Guide - Page 225
    19 locating 10 media sizes supported 135 paper guides illustration 10 troubleshoot feeding 93 troubleshoot answering machines 111 blank pages printed are picked 93 network configuration page 126 nothing prints 75 paper-feed problems 92 power 75 print 75 print quality 78 Printer Status Report 124
  • HP Officejet 4500 | User Guide - Page 226
    two-sided 34 uninstall software 205 wireless communication advanced wireless troubleshooting 114 basic wireless troubleshooting 114 Ethernet setup 202 radio, turn off 198 reducing interference 204 regulatory information 147 security 204 set up 200 set up on Mac OS X 202
  • HP Officejet 4500 | User Guide - Page 227
  • HP Officejet 4500 | User Guide - Page 228
    © 2009 Hewlett-Packard Development Company, L.P. www.hp.com/support Podręcznik użytkownika
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A909
OFFICEJET
4500
User Guide
G510