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HP Officejet 4500 User Guide - Page 220

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Index Symbols/Numerics (ADF) automatic document feeder clean 22 feeding problems, troubleshoot 22 A accessibility 3, 9 accessories Printer Status Report 125 Self-Test Report 125 warranty 131 acoustic emissions 141 ADF (automatic document feeder) capacity 19 load originals 18 ADSL, fax setup with parallel phone systems 179 after the support period 74 align ink cartridges 66 answer ring pattern change 53 parallel phone systems 180 answering machine fax tones recorded 111 set up with fax (parallel phone systems) 189 set up with fax and modem 190 automatic document feeder (ADF) capacity 19 clean 22 feeding problems, troubleshoot 22 load originals 18 automatic fax reduction 48 available 122 B Back button 12 backup fax 45 baud rate 54 black and white pages copy 37 fax 39 black dots or streaks, troubleshoot copies 96 scan 100 blank pages, troubleshoot copy 94 print 76 scan 100 blocked fax numbers set up 48 broadcast faxing send 43 buttons, control panel 12 C cancel scheduled fax 43 Cancel button 12 capacity ADF 19 tray 137 cards sizes supported 136 tray supporting 137 clean automatic document feeder 22 exterior 22 ink cartridge contacts 90 ink cartridge ink nozzle area 91 ink cartridges 68 scanner glass 21 clear fax logs 58 color copy 37 colored text, and OCR 36 computer modem shared with fax (parallel phone systems) 183 shared with fax and answering machine 216 (parallel phone systems) 190 shared with fax and voice line (parallel phone systems) 186 shared with fax and voice mail (parallel phone systems) 194 Configure firewall 119 confirmation reports, fax 56 connection type change 203 connectors, locating 11 control panel buttons 12 lights 12 messages 14 copy quality 95 settings 37 specifications 139 troubleshoot 94 Copy B&W function indicator 13 Copy Color function indicator 13 copy settings copy 38 correct port test, fax 103 critical error messages 15 custom-sized media sizes supported 137 custom-sized paper Mac OS 32 print on 31 customer support electronic 71 cut-off pages, troubleshoot 77 D dark images, troubleshoot copies 95 scans 100 Declaration of Conformity (DOC) 150

Section	Page
Contents	5
Get started	13
Accessibility	13
Eco-Tips	14
Understand the device parts	14
Front view	14
Printing supplies area	15
Back view	15
Use the product control panel	16
Overview of buttons and lights	16
Change product settings	17
Select the mode	17
Change product settings	18
Types of messages	18
Status messages	18
Warning messages	18
Error messages	18
Critical error messages	19
Finding the device model number	19
Select print media	19
Recommended papers for printing and copying	19
Recommended papers for photo printing	20
Tips for selecting and using media	21
Load an original on the scanner glass	22
Load an original in the automatic document feeder (ADF)	22
Load media	23
Maintain the device	25
Clean the scanner glass	25
Clean the exterior	26
Clean the automatic document feeder (ADF) (Some models only)	26
Turn off the device	28
Print	29
Print documents	29
Print documents (Windows)	29
Print documents (Mac OS X)	30
Print brochures	30
Print brochures (Windows)	30
Print brochures (Mac OS X)	31
Print on envelopes	31
Print on envelopes (Windows)	31
Print on envelopes (Mac OS X)	32
Print a Web page	32
Print a Web page (Windows)	32
Print a Web page (Mac OS X)	33
Print photos	33
Print photos on photo paper (Windows)	33
Print photos on photo paper (Mac OS X)	34
Print on special and custom-sized paper	35
Print on special or custom-sized paper (Windows)	35
Print on special or custom-sized paper (Mac OS X)	36
Print borderless documents	36
Print borderless documents (Windows)	37
Print borderless documents (Mac OS X)	37
Scan	39
Scan an original	39
Scan an original from the product control panel	39
Edit a scanned document using optical character recognition (OCR) software	40
Copy	41
Copy documents	41
Change copy settings	41
Fax	43
Send a fax	43
Send a basic fax	43
Send a fax manually from a phone	44
Send a fax using monitor dialing	45
Send a fax from memory	46
Schedule a fax to send later	46
Send a fax to multiple recipients	47
Send a fax in Error Correction Mode	47
Receive a fax	48
Receive a fax manually	48
Set up backup fax	49
Reprint received faxes from memory	50
Poll to receive a fax	50
Forward faxes to another number	51
Set the paper size for received faxes	51
Set automatic reduction for incoming faxes	52
Block junk fax numbers	52
Add numbers to the junk fax list	53
Remove numbers from the junk fax list	53
Print a Junk Fax Report	53
Receive faxes to your computer (Fax to PC and Fax to Mac)	54
Fax to PC and Fax to Mac requirements	54
Activate Fax to PC and Fax to Mac	54
Modify Fax to PC or Fax to Mac settings	55
Turn off Fax to PC or Fax to Mac	55
Change fax settings	55
Configure the fax header	56
Set the answer mode (Auto answer)	56
Set the number of rings before answering	56
Change the answer ring pattern for distinctive ring	57
Set the fax error correction mode	57
Set the dial type	58
Set the redial options	58
Set the fax speed	58
Set the fax sound volume	59
Fax over Internet Protocol (FoIP)	59
Use reports	60
Print fax confirmation reports	60
Print fax error reports	61
Print and view the fax log	61
Clear the fax log	62
Print the details of the last fax transaction	62
Print a Caller ID History Report	63
Work with ink cartridges	64
Information about ink cartridges	64
Check the estimated ink levels	65
Handle the ink cartridges	66
Replace the ink cartridges	66
Store printing supplies	70
Advanced ink cartridge maintainance	70
Align the ink cartridges	70
Clean the ink cartridges	72
Solve a problem	74
HP support	74
Obtain electronic support	75
HP support by phone	75
Before you call	75
Phone support period	76
Telephone support numbers	76
After the phone support period	78
General troubleshooting tips and resources	78
Solve printing problems	79
The device shuts down unexpectedly	79
Error message appears on control-panel display	79
Alignment fails	79
The device is not responding (nothing prints)	79
Device takes a long time to print	80
Blank or partial page printed	80
Something on the page is missing or incorrect	81
Placement of the text or graphics is wrong	81
The device prints half a page, then ejects the paper	82
Poor print quality and unexpected printouts	82
Solution 1: Use genuine HP cartridges	82
Solution 2: Check the paper	82
Solution 3: Wait a short period of time (if possible)	83
Solution 4: Check the print settings	83
Step 1: Check the print quality settings	84
Step 2: Check the Print in Grayscale setting	84
Solution 5: Check estimated ink levels and replace low or empty ink cartridges	85
Solution 6: Print and evaluate a diagnostic report and troubleshoot defects	85
Print Quality Diagnostic Report	86
Self-Test Report	91
Solution 7: Clean the ink cartridges	93
Solution 8: Align the ink cartridges	93
Solution 9: Replace the problem ink cartridge	94
Solution 10: Service the product	94
Clean the area around the ink nozzles	95
Solve paper-feed problems	96
Solve copy problems	98
No copy came out	98
Copies are blank	98
Documents are missing or faded	99
Size is reduced	99
Copy quality is poor	99
Copy defects are apparent	99
The device prints half a page, then ejects the paper	100
Paper mismatch	100
Solve scan problems	100
Scanner did nothing	101
Scan takes too long	101
Part of the document did not scan or text is missing	102
Text cannot be edited	102
Error messages appear	103
Scanned image quality is poor	103
Scan defects are apparent	104
Solve fax problems	104
The fax test failed	105
Solve wired (Ethernet) network problems (some models only)	117
General network troubleshooting	117
Network port created does not match device IP address (Windows)	117
Solve wireless problems (some models only)	118
Basic wireless troubleshooting	118
Advanced wireless troubleshooting	118
Step 1: Make sure your computer is connected to your network	119
Step 2: Make sure that the HP device is connected to your network	120
Step 3: Check to see if the firewall software is blocking communication	121
Step 4: Make sure the HP device is online and ready	121
Step 5: Make sure the wireless version of the HP device is set as the default printer driver (Window ...	122
Step 6: Make sure the HP Network Devices Support service is running (Windows only)	122
Add hardware addresses to a wireless access point (WAP)	123
Configure your firewall to work with HP devices	123
Solve device management problems	125
Embedded Web server cannot be opened	125
The EWS is only available in English	126
Troubleshoot installation issues	126
Hardware installation suggestions	126
Software installation suggestions	127
Understand the Printer Status Report and Self-Test Report	128
Understand the network configuration page (some models only)	130
Clear jams	131
Clear paper jams	131
Avoid paper jams	132
Technical information	134
Warranty information	134
Hewlett-Packard limited warranty statement	135
Ink cartridge warranty information	136
Device specifications	137
Physical specifications	137
Product features and capacities	137
Processor and memory specifications	137
System requirements	138
Network protocol specifications (Some models only)	138
Embedded Web server specifications (some models only)	139
Media specifications	139
Understand supported sizes	139
Understand supported media types and weights	141
Set minimum margins	142
Guidelines for two-sided (duplex) printing	143
Print resolution	143
Print specifications	143
Copy specifications	143
Fax specifications	144
Scan specifications	145
Operating environment	145
Electrical requirements	145
Acoustic emission specification	145
Regulatory information	146
FCC statement	147
Notice to users in Korea	147
VCCI (Class B) compliance statement for users in Japan	147
Notice to users in Japan about the power cord	148
Noise emission statement for Germany	148
LED indicator statement	148
Notice to users of the U.S. telephone network: FCC requirements	149
Notice to users of the Canadian telephone network	150
Notice to users in the European Economic Area	151
Notice to users of the German telephone network	151
Australia wired fax statement	151
Regulatory information for wireless products	151
Exposure to radio frequency radiation	152
Notice to users in Brazil	152
Notice to users in Canada	152
Notice to users in Taiwan	152
European Union regulatory notice	153
Regulatory model number	153
Declaration of conformity	154
Environmental product stewardship program	156
Paper use	156
Plastics	156
Material safety data sheets	156
Recycling program	156
HP inkjet supplies recycling program	156
Disposal of waste equipment by users in private households in the European Union	157
Power consumption	158
Chemical Substances	158
RoHS notices (China only)	158
Third-party licenses	159
HP Officejet 4500 Desktop	160
HP Officejet 4500	163
HP Officejet 4500 Wireless	170
HP supplies and accessories	177
Order printing supplies online	177
Supplies	177
Supported ink cartridges	177
HP media	178
Additional fax setup	179
Set up faxing (parallel phone systems)	179
Choose the correct fax setup for your home or office	180
Case A: Separate fax line (no voice calls received)	182
Case B: Set up the device with DSL	183
Case C: Set up the device with a PBX phone system or an ISDN line	184
Case D: Fax with a distinctive ring service on the same line	184
Case E: Shared voice/fax line	185
Case F: Shared voice/fax line with voice mail	186
Case G: Fax line shared with computer modem (no voice calls received)	187
Set up the device with a computer dial-up modem	188
Set up the device with a computer DSL/ADSL modem	189
Case H: Shared voice/fax line with computer modem	190
Shared voice/fax with computer dial-up modem	190
Shared voice/fax with computer DSL/ADSL modem	192
Case I: Shared voice/fax line with answering machine	193
Case J: Shared voice/fax line with computer modem and answering machine	194
Shared voice/fax line with computer dial-up modem and answering machine	195
Shared voice/fax line with computer DSL/ADSL modem and answering machine	197
Case K: Shared voice/fax line with computer dial-up modem and voice mail	198
Serial-type fax setup	200
Test fax setup	201
Network setup (some models only)	202
Change basic network settings	202
View and print network settings	202
Turn the wireless radio on and off (some models only)	202
Change advanced network settings	202
Set link speed	203
To View IP settings	203
To Change IP settings	203
Set up the device for wireless communication (some models only)	204
Understand 802.11 wireless network settings	204
To set up wireless communication using the device control panel with wireless setup wizard	205
To set up wireless communication using the installer (Windows)	206
To set up wireless communication using the installer (Mac OS X)	206
Connect the device using an ad hoc wireless network connection	206
To turn off wireless communication	207
To print a wireless test page	207
Reset wireless settings	207
Change the connection method	207
Guidelines for ensuring wireless network security	208
To add hardware addresses to a WAP	208
Other guidelines	208
Guidelines for reducing interference on a wireless network	208
Uninstall and reinstall the software	208
Device management tools	211
Toolbox (Windows)	211
Use the HP Solution Center (Windows)	211
HP Utility (Mac OS X)	211
Embedded Web server (some models only)	212
Errors (Windows)	214
Fax Memory Full	214
Device Disconnected	214
Ink Alert	214
Cartridge Problem	215
Solution 1: Install the ink cartridges correctly	215
Solution 2: Turn the product off and on	217
Solution 3: Clean the electrical contacts	217
Solution 4: Replace the ink cartridge	217
Paper Mismatch	217
The cartridge cradle cannot move	217
Paper Jam	217
Paper Jam	217
The printer is out of paper	218
Printer Offline	218
Printer Paused	218
Document failed to print	218
General printer error	218
Align cartridge	219

Match case Limit results 1 per page

Index

Symbols/Numerics

(ADF) automatic document

feeder

clean 22

feeding problems,

troubleshoot 22

accessibility 3, 9

accessories

Printer Status Report 125

Self-Test Report 125

warranty 131

acoustic emissions 141

ADF (automatic document

feeder)

capacity 19

load originals 18

ADSL, fax setup with

parallel phone systems 179

after the support period 74

align ink cartridges 66

answer ring pattern

change 53

parallel phone systems 180

answering machine

fax tones recorded 111

set up with fax (parallel

phone systems) 189

set up with fax and

modem 190

automatic document feeder

(ADF)

capacity 19

clean 22

feeding problems,

troubleshoot 22

load originals 18

automatic fax reduction 48

available 122

Back button 12

backup fax 45

baud rate 54

black and white pages

copy 37

fax 39

black dots or streaks,

troubleshoot

copies 96

scan 100

blank pages, troubleshoot

copy 94

print 76

scan 100

blocked fax numbers

set up 48

broadcast faxing

send 43

buttons, control panel 12

cancel

scheduled fax 43

Cancel button 12

capacity

ADF 19

tray 137

cards

sizes supported 136

tray supporting 137

clean

automatic document

feeder 22

exterior

ink cartridge contacts 90

ink cartridge ink nozzle

area 91

ink cartridges 68

scanner glass 21

clear

fax logs 58

color copy 37

colored text, and OCR 36

computer modem

shared with fax (parallel

phone systems) 183

shared with fax and

answering machine

(parallel phone

systems) 190

shared with fax and voice

line (parallel phone

systems) 186

shared with fax and voice

mail (parallel phone

systems) 194

Configure

firewall 119

confirmation reports, fax 56

connection type

change 203

connectors, locating 11

control panel

buttons 12

lights 12

messages 14

copy

quality 95

settings 37

specifications 139

troubleshoot 94

Copy B&W function

indicator

Copy Color function

indicator

copy settings

copy 38

correct port test, fax 103

critical error messages 15

custom-sized media

sizes supported 137

custom-sized paper

Mac OS 32

print on 31

customer support

electronic 71

cut-off pages, troubleshoot 77

dark images, troubleshoot

copies 95

scans 100

Declaration of Conformity

(DOC) 150

216