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HP Officejet 4500 User Guide - Page 222

HP Utility Mac OS X, Fax to Mac - wireless scanning

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test setup 197 troubleshoot 100 voice mail, set up (parallel phone systems) 182 wall jack test, failed 102 Fax B&W function indicator 13 Fax Color function indicator 13 Fax to Mac activate 50 modify 50 Fax to PC activate 50 modify 50 Firewall configure 119 firewalls, troubleshoot 76 FoIP 55 forwarding faxes 47 G glass, scanner clean 21 load originals 18 locating 10 grainy or white bands on copies, troubleshoot 96 graphics incompletely filled on copies 96 look different from original scan 99 handle 62 locating 11 order online 173 part names 62 replace 62 supported 133, 173 test 125 tips 60 warranty 131 yields 133 ink levels, check 61 installation troubleshoot 122 Internet Protocol fax, using 55 IP address checking for device 122 IP settings 199 ISDN line, set up with fax parallel phone systems 180 J jams clear 127 media to avoid 17 paper 127, 128 junk fax mode 48 K keypad, device control panel locating 12 H hardware, fax setup test 101 header, fax 52 Help button 12 Hewlett-Packard Company notices 3 HP Solution Center 207 HP Utility (Mac OS X) opening 207 humidity specifications 141 I ink cartridge door, locating 11 ink cartridge latch, locating 11 ink cartridges align 66 check ink levels 61 clean 68 clean contacts 90 clean ink nozzle area 91 L language, printer 133 left navigation button 12 light images, troubleshoot copies 95 scans 100 lights, control panel 12 line condition test, fax 105 lines copies, troubleshoot 95 scans, troubleshoot 99, 100 link speed, setting 199 load tray 20 load media 20 log, fax print 57 M Mac OS custom-sized paper 32 Print borderless 33 Print photos 30 print settings 26 two-sided 34 Mac OS X HP Utility 207 uninstall software 206 wireless communication setup 202 main tray media supported 138 maintenance align ink cartridges 66 check ink levels 61 clean ink cartridges 68 replace ink cartridges 62 manual faxing receive 44 send 40, 41 margins setting, specifications 138 media ADF capacity 19 clear jams 127 HP, order 174 load tray 19 print on custom-sized 31 selecting 17 skewed pages 93 specifications 135 supported sizes 135 troubleshoot feeding 93 types and weights supported 137 memory deleting faxes 46 reprint faxes 46 save faxes 45 missing or incorrect information, troubleshoot 77 model number 125 modem shared with fax (parallel phone systems) 183 shared with fax and answering machine (parallel phone systems) 190 218

Section	Page
Contents	5
Get started	13
Accessibility	13
Eco-Tips	14
Understand the device parts	14
Front view	14
Printing supplies area	15
Back view	15
Use the product control panel	16
Overview of buttons and lights	16
Change product settings	17
Select the mode	17
Change product settings	18
Types of messages	18
Status messages	18
Warning messages	18
Error messages	18
Critical error messages	19
Finding the device model number	19
Select print media	19
Recommended papers for printing and copying	19
Recommended papers for photo printing	20
Tips for selecting and using media	21
Load an original on the scanner glass	22
Load an original in the automatic document feeder (ADF)	22
Load media	23
Maintain the device	25
Clean the scanner glass	25
Clean the exterior	26
Clean the automatic document feeder (ADF) (Some models only)	26
Turn off the device	28
Print	29
Print documents	29
Print documents (Windows)	29
Print documents (Mac OS X)	30
Print brochures	30
Print brochures (Windows)	30
Print brochures (Mac OS X)	31
Print on envelopes	31
Print on envelopes (Windows)	31
Print on envelopes (Mac OS X)	32
Print a Web page	32
Print a Web page (Windows)	32
Print a Web page (Mac OS X)	33
Print photos	33
Print photos on photo paper (Windows)	33
Print photos on photo paper (Mac OS X)	34
Print on special and custom-sized paper	35
Print on special or custom-sized paper (Windows)	35
Print on special or custom-sized paper (Mac OS X)	36
Print borderless documents	36
Print borderless documents (Windows)	37
Print borderless documents (Mac OS X)	37
Scan	39
Scan an original	39
Scan an original from the product control panel	39
Edit a scanned document using optical character recognition (OCR) software	40
Copy	41
Copy documents	41
Change copy settings	41
Fax	43
Send a fax	43
Send a basic fax	43
Send a fax manually from a phone	44
Send a fax using monitor dialing	45
Send a fax from memory	46
Schedule a fax to send later	46
Send a fax to multiple recipients	47
Send a fax in Error Correction Mode	47
Receive a fax	48
Receive a fax manually	48
Set up backup fax	49
Reprint received faxes from memory	50
Poll to receive a fax	50
Forward faxes to another number	51
Set the paper size for received faxes	51
Set automatic reduction for incoming faxes	52
Block junk fax numbers	52
Add numbers to the junk fax list	53
Remove numbers from the junk fax list	53
Print a Junk Fax Report	53
Receive faxes to your computer (Fax to PC and Fax to Mac)	54
Fax to PC and Fax to Mac requirements	54
Activate Fax to PC and Fax to Mac	54
Modify Fax to PC or Fax to Mac settings	55
Turn off Fax to PC or Fax to Mac	55
Change fax settings	55
Configure the fax header	56
Set the answer mode (Auto answer)	56
Set the number of rings before answering	56
Change the answer ring pattern for distinctive ring	57
Set the fax error correction mode	57
Set the dial type	58
Set the redial options	58
Set the fax speed	58
Set the fax sound volume	59
Fax over Internet Protocol (FoIP)	59
Use reports	60
Print fax confirmation reports	60
Print fax error reports	61
Print and view the fax log	61
Clear the fax log	62
Print the details of the last fax transaction	62
Print a Caller ID History Report	63
Work with ink cartridges	64
Information about ink cartridges	64
Check the estimated ink levels	65
Handle the ink cartridges	66
Replace the ink cartridges	66
Store printing supplies	70
Advanced ink cartridge maintainance	70
Align the ink cartridges	70
Clean the ink cartridges	72
Solve a problem	74
HP support	74
Obtain electronic support	75
HP support by phone	75
Before you call	75
Phone support period	76
Telephone support numbers	76
After the phone support period	78
General troubleshooting tips and resources	78
Solve printing problems	79
The device shuts down unexpectedly	79
Error message appears on control-panel display	79
Alignment fails	79
The device is not responding (nothing prints)	79
Device takes a long time to print	80
Blank or partial page printed	80
Something on the page is missing or incorrect	81
Placement of the text or graphics is wrong	81
The device prints half a page, then ejects the paper	82
Poor print quality and unexpected printouts	82
Solution 1: Use genuine HP cartridges	82
Solution 2: Check the paper	82
Solution 3: Wait a short period of time (if possible)	83
Solution 4: Check the print settings	83
Step 1: Check the print quality settings	84
Step 2: Check the Print in Grayscale setting	84
Solution 5: Check estimated ink levels and replace low or empty ink cartridges	85
Solution 6: Print and evaluate a diagnostic report and troubleshoot defects	85
Print Quality Diagnostic Report	86
Self-Test Report	91
Solution 7: Clean the ink cartridges	93
Solution 8: Align the ink cartridges	93
Solution 9: Replace the problem ink cartridge	94
Solution 10: Service the product	94
Clean the area around the ink nozzles	95
Solve paper-feed problems	96
Solve copy problems	98
No copy came out	98
Copies are blank	98
Documents are missing or faded	99
Size is reduced	99
Copy quality is poor	99
Copy defects are apparent	99
The device prints half a page, then ejects the paper	100
Paper mismatch	100
Solve scan problems	100
Scanner did nothing	101
Scan takes too long	101
Part of the document did not scan or text is missing	102
Text cannot be edited	102
Error messages appear	103
Scanned image quality is poor	103
Scan defects are apparent	104
Solve fax problems	104
The fax test failed	105
Solve wired (Ethernet) network problems (some models only)	117
General network troubleshooting	117
Network port created does not match device IP address (Windows)	117
Solve wireless problems (some models only)	118
Basic wireless troubleshooting	118
Advanced wireless troubleshooting	118
Step 1: Make sure your computer is connected to your network	119
Step 2: Make sure that the HP device is connected to your network	120
Step 3: Check to see if the firewall software is blocking communication	121
Step 4: Make sure the HP device is online and ready	121
Step 5: Make sure the wireless version of the HP device is set as the default printer driver (Window ...	122
Step 6: Make sure the HP Network Devices Support service is running (Windows only)	122
Add hardware addresses to a wireless access point (WAP)	123
Configure your firewall to work with HP devices	123
Solve device management problems	125
Embedded Web server cannot be opened	125
The EWS is only available in English	126
Troubleshoot installation issues	126
Hardware installation suggestions	126
Software installation suggestions	127
Understand the Printer Status Report and Self-Test Report	128
Understand the network configuration page (some models only)	130
Clear jams	131
Clear paper jams	131
Avoid paper jams	132
Technical information	134
Warranty information	134
Hewlett-Packard limited warranty statement	135
Ink cartridge warranty information	136
Device specifications	137
Physical specifications	137
Product features and capacities	137
Processor and memory specifications	137
System requirements	138
Network protocol specifications (Some models only)	138
Embedded Web server specifications (some models only)	139
Media specifications	139
Understand supported sizes	139
Understand supported media types and weights	141
Set minimum margins	142
Guidelines for two-sided (duplex) printing	143
Print resolution	143
Print specifications	143
Copy specifications	143
Fax specifications	144
Scan specifications	145
Operating environment	145
Electrical requirements	145
Acoustic emission specification	145
Regulatory information	146
FCC statement	147
Notice to users in Korea	147
VCCI (Class B) compliance statement for users in Japan	147
Notice to users in Japan about the power cord	148
Noise emission statement for Germany	148
LED indicator statement	148
Notice to users of the U.S. telephone network: FCC requirements	149
Notice to users of the Canadian telephone network	150
Notice to users in the European Economic Area	151
Notice to users of the German telephone network	151
Australia wired fax statement	151
Regulatory information for wireless products	151
Exposure to radio frequency radiation	152
Notice to users in Brazil	152
Notice to users in Canada	152
Notice to users in Taiwan	152
European Union regulatory notice	153
Regulatory model number	153
Declaration of conformity	154
Environmental product stewardship program	156
Paper use	156
Plastics	156
Material safety data sheets	156
Recycling program	156
HP inkjet supplies recycling program	156
Disposal of waste equipment by users in private households in the European Union	157
Power consumption	158
Chemical Substances	158
RoHS notices (China only)	158
Third-party licenses	159
HP Officejet 4500 Desktop	160
HP Officejet 4500	163
HP Officejet 4500 Wireless	170
HP supplies and accessories	177
Order printing supplies online	177
Supplies	177
Supported ink cartridges	177
HP media	178
Additional fax setup	179
Set up faxing (parallel phone systems)	179
Choose the correct fax setup for your home or office	180
Case A: Separate fax line (no voice calls received)	182
Case B: Set up the device with DSL	183
Case C: Set up the device with a PBX phone system or an ISDN line	184
Case D: Fax with a distinctive ring service on the same line	184
Case E: Shared voice/fax line	185
Case F: Shared voice/fax line with voice mail	186
Case G: Fax line shared with computer modem (no voice calls received)	187
Set up the device with a computer dial-up modem	188
Set up the device with a computer DSL/ADSL modem	189
Case H: Shared voice/fax line with computer modem	190
Shared voice/fax with computer dial-up modem	190
Shared voice/fax with computer DSL/ADSL modem	192
Case I: Shared voice/fax line with answering machine	193
Case J: Shared voice/fax line with computer modem and answering machine	194
Shared voice/fax line with computer dial-up modem and answering machine	195
Shared voice/fax line with computer DSL/ADSL modem and answering machine	197
Case K: Shared voice/fax line with computer dial-up modem and voice mail	198
Serial-type fax setup	200
Test fax setup	201
Network setup (some models only)	202
Change basic network settings	202
View and print network settings	202
Turn the wireless radio on and off (some models only)	202
Change advanced network settings	202
Set link speed	203
To View IP settings	203
To Change IP settings	203
Set up the device for wireless communication (some models only)	204
Understand 802.11 wireless network settings	204
To set up wireless communication using the device control panel with wireless setup wizard	205
To set up wireless communication using the installer (Windows)	206
To set up wireless communication using the installer (Mac OS X)	206
Connect the device using an ad hoc wireless network connection	206
To turn off wireless communication	207
To print a wireless test page	207
Reset wireless settings	207
Change the connection method	207
Guidelines for ensuring wireless network security	208
To add hardware addresses to a WAP	208
Other guidelines	208
Guidelines for reducing interference on a wireless network	208
Uninstall and reinstall the software	208
Device management tools	211
Toolbox (Windows)	211
Use the HP Solution Center (Windows)	211
HP Utility (Mac OS X)	211
Embedded Web server (some models only)	212
Errors (Windows)	214
Fax Memory Full	214
Device Disconnected	214
Ink Alert	214
Cartridge Problem	215
Solution 1: Install the ink cartridges correctly	215
Solution 2: Turn the product off and on	217
Solution 3: Clean the electrical contacts	217
Solution 4: Replace the ink cartridge	217
Paper Mismatch	217
The cartridge cradle cannot move	217
Paper Jam	217
Paper Jam	217
The printer is out of paper	218
Printer Offline	218
Printer Paused	218
Document failed to print	218
General printer error	218
Align cartridge	219

Match case Limit results 1 per page

test setup 197

troubleshoot 100

voice mail, set up (parallel

phone systems) 182

wall jack test, failed 102

Fax B&W function indicator

Fax Color function indicator

Fax to Mac

activate 50

modify 50

Fax to PC

activate 50

modify 50

Firewall

configure 119

firewalls, troubleshoot 76

FoIP 55

forwarding faxes 47

glass, scanner

clean 21

load originals 18

locating 10

grainy or white bands on copies,

troubleshoot 96

graphics

incompletely filled on

copies 96

look different from original

scan 99

hardware, fax setup test 101

header, fax 52

Help button 12

Hewlett-Packard Company

notices 3

HP Solution Center 207

HP Utility (Mac OS X)

opening 207

humidity specifications 141

ink cartridge door, locating 11

ink cartridge latch, locating 11

ink cartridges

align 66

check ink levels 61

clean 68

clean contacts 90

clean ink nozzle area 91

handle 62

locating 11

order online 173

part names 62

replace 62

supported 133, 173

test 125

tips 60

warranty 131

yields 133

ink levels, check 61

installation

troubleshoot 122

Internet Protocol

fax, using 55

IP address

checking for device 122

IP settings 199

ISDN line, set up with fax

parallel phone systems 180

jams

clear 127

media to avoid 17

paper 127, 128

junk fax mode 48

keypad, device control panel

locating 12

language, printer 133

left navigation button 12

light images, troubleshoot

copies 95

scans 100

lights, control panel 12

line condition test, fax 105

lines

copies, troubleshoot 95

scans, troubleshoot 99, 100

link speed, setting 199

load

tray 20

load media 20

log, fax

print 57

Mac OS

custom-sized paper 32

Print borderless 33

Print photos 30

print settings 26

two-sided 34

Mac OS X

HP Utility 207

uninstall software 206

wireless communication

setup 202

main tray

media supported 138

maintenance

align ink cartridges 66

check ink levels 61

clean ink cartridges 68

replace ink cartridges 62

manual faxing

receive 44

send 40, 41

margins

setting, specifications 138

media

ADF capacity 19

clear jams 127

HP, order 174

load tray

print on custom-sized 31

selecting 17

skewed pages 93

specifications 135

supported sizes 135

troubleshoot feeding 93

types and weights

supported 137

memory

deleting faxes 46

reprint faxes 46

save faxes 45

missing or incorrect information,

troubleshoot 77

model number 125

modem

shared with fax (parallel

phone systems) 183

shared with fax and

answering machine

(parallel phone

systems) 190

218