HP Officejet 4500 User Guide - Page 74
Solve a problem, HP support, Understand the Printer Status Report and Self-Test Report - driver software
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7 Solve a problem The information in Solve a problem suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. This section contains the following topics: • HP support • General troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Clean the area around the ink nozzles • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve wired (Ethernet) network problems (some models only) • Solve wireless problems (some models only) • Configure your firewall to work with HP devices • Solve device management problems • Troubleshoot installation issues • Understand the Printer Status Report and Self-Test Report • Understand the network configuration page (some models only) • Clear jams HP support If you have a problem, follow these steps 1. Check the documentation that came with the product. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features: • Fast access to qualified online support specialists • Software and driver updates for the HP all-in-one • Valuable troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP all-in-one For more information, see Obtain electronic support. 3. Call HP support. Support options and availability vary by device, country/region, and language. For more information, see HP support by phone. 70 Solve a problem