HP Officejet 4620 User Guide

Type your new search above

The manual viewer requires the flash plugin to be installed and enabled.
To view this page ensure that Adobe Flash Player version 10 or greater is installed.

HP Officejet 4620 manual table of contents:

• Page 1
  OFFICEJET 4610/4620 User Guide
• Page 2
  
• Page 3
  HP Officejet 4610 All-in-One series/HP Officejet 4620 eAll-in-One series User Guide
• Page 4
  ...electric shock. 1. Read and understand all instructions in the documentation that comes with the printer. 2. Observe all ...operate normally, see Solve a problem. 8. There are no user-serviceable parts inside. Refer... paper guides can be operated by those with limited strength and reach. Support For more...
• Page 5
  Contents 1 Get started Accessibility...9 Eco...10 Manage Power...10 Conserve Printing Supplies...10 Understand the printer parts...11 Front view...11 Printing supplies area...12 Back view...12 Use the printer control panel...13 Overview of buttons and lights...13 Change printer settings...14 Select...
• Page 6
  ... later...46 Send a fax to multiple recipients...48 Send a fax from the computer...48 Send a fax manually from a phone...49 Receive a fax...50 Receive a fax manually...50 Set up backup fax...51 Reprint received faxes from memory...52 Poll to receive a fax...
• Page 7
  ... volume...63 Set the Error Correction Mode...63 Fax and digital phone services...64 Fax over Internet Protocol...64 Clear the fax log...65 View...the printer's email address...71 Turn off HP ePrint...72 Remove Web Services...72 Work with ink cartridges Information on ink cartridges and the printhead......
• Page 8
  ... support numbers...80 After the phone support period...82 General troubleshooting tips and resources...82 Solve printer problems...82 The printer shuts down unexpectedly...83 The ......96 Scan defects are apparent...97 Solve fax problems...98 The fax test failed...98 Solve problems...
• Page 9
  ... wireless problems (HP Officejet 4620 e-All-in-One series)...112 Basic wireless troubleshooting...... Private Network (VPN)...117 After resolving the problems ...117 Configure your firewall software ...Embedded web server cannot be opened...119 Troubleshoot installation issues...120 Hardware installation ...
• Page 10
  ......142 System requirements...142 Network protocol specifications...142 Embedded web server specifications...142 Media specifications...143 Understand specifications for supported media...143 Set minimum margins...145 Print specifications...146 Copy specifications...146 Fax specifications...146 Scan ...
• Page 11
  ...Set up the printer with DSL...178 Case C: Set up the printer with a PBX phone system or an ISDN line...179 Case D: Fax with a distinctive ring service on the same line...180 Case E: Shared voice/fax line...181 Case F: Shared voice/fax line with voice mail...182 Case G: Fax line shared with computer ...
• Page 12
  D Network setup (HP Officejet 4620 e-All-in-One series) Set up the printer for wireless communication...198 Before you begin...198 Set up the printer on your wireless network...199 Set up the printer using the HP printer software (Recommended)...199 Set up the printer using WiFi Protected Setup (...
• Page 13
  1 Get started This guide provides details about how to use the printer and how to resolve problems Accessibility Eco Understand the printer ... guides can be operated by those with limited strength and reach. Support For more details about the accessibility of this printer and HP's commitment to ...
• Page 14
  Chapter 1 Eco Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. For more information, see Environmental product stewardship program. HP is committed to helping customers reduce their ...
• Page 15
  ... Printing supplies area Back view Front view 10 9 1 8 7 6 2 3 4 1 2 3 4 5 6 7 8 9 10 5 Automatic document feeder (ADF) Scanner glass Output tray Output tray extension Input tray Power button Control panel display Control panel Document feeder tray Width guides Understand the printer parts 11
• Page 16
  Chapter 1 Printing supplies area 3 2 1 1 2 3 Ink cartridge access door Ink cartridges Printhead Back view 1 2 3 4 1 2 3 4 Fax port (2-EXT) Fax port (1-LINE ) Universal serial bus (USB) port Power input 12 Get started
• Page 17
  Use the printer control panel This section contains the following topics: • • Overview of buttons and lights Change printer settings Overview of buttons and lights The following diagrams and related tables provide a quick reference to the printer control panel features. 1 2 1 3 2 abc 5 jkl...
• Page 18
  Chapter 1 Change printer settings Use the control panel to change the printer mode and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer. For more ...
• Page 19
  This section contains the following topics: • • Scan to Computer HP Digital Fax (Fax to PC and Fax to Mac) Scan to Computer You can simply walk up to the printer, press a button on the control panel, and scan documents directly to a computer. You can then attach the scanned documents to your ...
• Page 20
  ... Paper HP Advanced Photo Paper HP Everyday Photo Paper HP Iron-On Transfers To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products & Services, and select Ink, toner & paper. NOTE: At this time, some portions of the HP web site are available in English only. 16 Get ...
• Page 21
  ...to share. HP Advanced Photo Paper HP Everyday Photo Paper HP Photo Value Packs To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products & Services and select Ink, toner & paper. NOTE: At this time, some portions of the HP web site are available in English only. Tips for ...
• Page 22
  ... feeder (ADF). To prevent jams, poor print quality, and other printing problems, avoid loading the following media in the trays or ADF: ◦ Multipart forms ◦ Media... print-side down. TIP: For more help on loading an original, refer to the engraved guides along the edge of the glass. 18 Get started
• Page 23
  ... in the ADF; this might damage your photos. Use only media that is supported by the printer. For more information, see Tips for selecting and using media. NOTE: ... can be scanned, copied, or faxed using the ADF. The ADF does not support double-sided documents. NOTE: Some features, such as the Fit to ...
• Page 24
  ... edges of the media. Load media This section provides instructions for loading media into the printer Load ... NOTE: Printing on custom-size media is not supported by this printer. Load standard-size media To ... tray as far as possible. 2. Slide the paper width guide out as far as possible. 20 Get ...
• Page 25
  ... far inside the printer as possible and does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray until they touch the edge of the stack of media. 5. Push in the input tray until it snaps into place. 6. Pull out the ...
• Page 26
  ... Load envelopes To load envelopes Use these instructions to load an envelope. 1. Pull out the input ... far as possible. 2. Slide out the paper width guides in the input tray as far as possible. 3. Insert ... while the printer is printing. 4. Slide the media guides in the tray until they touch the edge ...
• Page 27
  6. Pull out the tray extender. Load cards and photo paper To load cards and photo paper Use these instructions to load photo paper. 1. Pull out the input tray as far as possible. 2. Slide out the paper width guide in the input tray as far as possible. Load media 23
• Page 28
  ... a tab along one edge, make sure the tab is pointing towards the front of the printer. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray until they touch the edge of the stack of media. 5. Push in the input tray until it snaps into place. 6. Pull out the ...
• Page 29
  Maintain the printer This section provides instructions for keeping the printer in top working condition. Perform these maintenance procedures as necessary Clean the scanner glass and lid backing Clean the exterior Clean the ADF Clean the scanner glass and lid backing Dust or dirt on the scanner ...
• Page 30
  Chapter 1 3. Clean the glass and lid backing by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. 1 2 1 2 Lid backing Scanner glass CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon ...
• Page 31
  Clean the ADF If the ADF picks up multiple pages or if it does not pick up plain paper, you can clean the ADF. To clean the ADF 1. Turn off the printer. For more information, see Turn off the printer. 2. Remove all originals from the ADF. 3. Lift the ADF cover. 4. Lightly dampen a clean lint-free ...
• Page 32
  Chapter 1 2 3 1 1 2 3 ADF cover Rollers Separator pad 6. Close the cover of the ADF. 7. Lift the scanner lid. 28 Get started
• Page 33
  .... If the printer is connected to a network and Web Services has been enabled, you can ... Check for Update Now, and then follow the instructions on the display. To enable the printer to automatically check ... not return to the correct position, causing problems with the ink cartridges, and print quality ...
• Page 34
  ... handled by the software application. Change the settings manually only when you want to change print ...-size media is not supported by this printer. Print documents Follow the instructions for your operating ...: This printer includes HP ePrint, a free service from HP that allows you to print documents...
• Page 35
  ... Details. 7. Click Print to begin printing. 3. 4. 5. 6. Print brochures Follow the instructions for your operating system. • • Print brochures (Windows) Print brochures (Mac OS X) TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint...
• Page 36
  Chapter 2 Print brochures (Windows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools. 1. 2. 3. 4. Load paper in the tray. For more information, see Load media. On the...
• Page 37
  ... sharply creased. NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using. Follow the instructions for your operating system. • • Print on envelopes (Windows) Print on envelopes (Mac OS X) Print on envelopes (Windows) 1. 2....
• Page 38
  ... of your printout. Photo paper should be flat before printing. Follow the instructions for your operating system. • • Print photos on photo paper (Windows) ... paper (Mac OS X) TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled ...
• Page 39
  ...size on which you are printing the image. NOTE: Not all applications support borderless printing. Follow the instructions for your operating system. • • Print borderless documents or photos (Windows) Print borderless documents or photos (Mac...
• Page 40
  Chapter 2 Print borderless documents or photos (Mac OS X) 1. Load paper in the tray. For more information, see Load media. 2. Select a borderless paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. b. Make ...
• Page 41
  ... edit. NOTE: The HP scanning software does not support TWAIN and WIA scanning on computers running Mac OS... you install the HP software. If you have problems scanning documents, see Solve scan problems. This section contains the following topics Scan an original Scan using Webscan (HP Officejet 4620 ...
• Page 42
  Chapter 3 To scan an original from HP printer software 1. Load your original print-side down in the right-front corner of the glass or in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. On the computer, open ...
• Page 43
  ... text Use the following guidelines for scanning documents as editable text. Follow the instructions for your operating system. Windows 1. Load your original print-side down ...To start the scan, click Scan, and then follow the onscreen instructions. Mac OS X 1. Load your original print-side down in the...
• Page 44
  Chapter 3 6. After the scan is complete, click the Save button in the HP Scan toolbar 7. Select the type of editable text you want to use in the scan: I want to...Extract just the text, without any of the formatting of the original Extract the text, as well as some of the formatting of the ...
• Page 45
  • • Choose the correct profile. Be sure to select a shortcut or preset that allows scanning as editable text. These options use scan settings designed to maximize the quality of your OCR scan. In Windows, use the Editable Text (OCR) or Save as PDF shortcuts. In Mac OS X, use the Documents ...
• Page 46
  4 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. As a result, the number of fax pages that can be stored in memory ...
• Page 47
  You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs. To change copy settings for a single job 1. From the Home screen on the printer control panel, press the button to the right of Copy. 2. Press the (Setup) button, and then, using the ...
• Page 48
  ...Change fax settings Fax and digital phone services Fax over Internet Protocol Clear the ...color fax. You can also send a fax manually from an attached phone. This allows you to speak with ...control panel Send a fax from the computer Send a fax manually from a phone Send a fax using the printer control ...
• Page 49
  ... see Print fax confirmation reports. TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the ... tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, you can create a speed dial entry to ...
• Page 50
  Chapter 5 To send a fax using monitor dialing from the printer control panel 1. Load your originals. For additional information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. From the Home screen, using the buttons on the right, select Fax...
• Page 51
  not as busy or phone rates are lower, for example. The printer automatically sends your fax at the specified time. You can only schedule one fax to be sent at a time. You can continue to send faxes normally, however, while a fax is scheduled. NOTE: You can only send scheduled faxes in black-and-...
• Page 52
  Chapter 5 Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries. For more information, see Set up speed-dial entries. To send a fax to multiple recipients using group speed dial 1. Load your ...
• Page 53
  ...dialing the fax number and faxing the document. Send a fax manually from a phone Sending a fax ...tones from the receiving fax machine. To send a fax manually from an extension phone 1. Load your original ...not use the keypad on the control panel of the printer when manually sending a fax. You must use ...
• Page 54
  ... can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. You can receive faxes manually from a phone that is: • • Directly connected to the printer (on the 2-EXT port) On the same ...
• Page 55
  4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones ... to the right of OK, and then press the button to the right of Receive Fax Manually. b. After the printer begins to receive the fax, you can hang up the phone or ...
• Page 56
  ... fax machine and requests the fax from it. The designated fax machine must be set for polling and have a fax ready to send. NOTE: The printer does not support polling pass codes. Make sure the printer you are polling does not have a pass code set up (or has not changed the default pass code) or the ...
• Page 57
  Send a test fax to make sure the fax machine is able to receive your forwarded faxes. To forward faxes from the printer control panel 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Advanced Setup, and then select Fax ...
• Page 58
  ...can block varies by model.) NOTE: This feature is not supported in all countries/regions. NOTE: If no ... assumed that you are not subscribed to a Caller ID service Add numbers to the junk fax list Remove... and select Select from Caller ID History. - or To manually enter a fax number to block, scroll to...
• Page 59
  Remove numbers from the junk fax list If you no longer want to block a fax number, you can remove a number from your junk fax list. To remove numbers from the list of junk fax numbers 1. From the Home screen on the printer control panel, press the (Setup) button. 2. Using the buttons on the right,...
• Page 60
  ...Fax, and then select Digital Fax Setup Wizard under Fax. 3. Follow the on-screen instructions. To set up Fax to Mac (Mac OS X) 1. Open HP Utility. ...Utility toolbar. 3. Double-click HP Setup Assistant, and then follow the on-screen instructions. Modify Fax to PC and Fax to Mac settings You can update ...
• Page 61
  ...Fax, and then select Digital Fax Setup Wizard under Fax. 3. Follow the onscreen instructions. To modify settings from HP Utility (Mac OS X) 1. Open HP Utility. ... toolbar. 3. Double-click HP Setup Assistant, and then follow the on-screen instructions. Turn off Fax to PC or Fax to Mac 1. From the Home ...
• Page 62
  Chapter 5 This section contains the following topics Set up and change Quick Contact entries Set up and change Quick Contact group entries Delete Quick Contact entries Print a list of speed-dial entries Set up and change Quick Contact entries You can store fax numbers as Quick Contact entries. ...
• Page 63
  ... select Fax Setup, select Fax Reports, and then select Phone Book List. Change fax settings After completing the steps in the getting started guide that came with the printer, use the following steps to change the initial settings or to configure other options for faxing Configure the fax header ...
• Page 64
  ... printer to answer faxes automatically. The printer answers all incoming calls and faxes. Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call or else the printer does not receive faxes. To set the answer mode 1....
• Page 65
  ... allows you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. HP recommends that you ... company to fax calls. If you do not have a distinctive ring service, use the default ring pattern, which is All Rings. NOTE: The ...
• Page 66
  ... • Scroll to and select the ring pattern assigned by your telephone company to fax calls. - Or • Select Auto Detect, and then follow the instructions on the printer's control panel. NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature before it ...
• Page 67
  ... setting the fax speed to a slower speed might be required An Internet phone service A PBX system Fax over Internet Protocol (FoIP) An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, try using a lower ...
• Page 68
  ... of OK. Fax and digital phone services Many telephone companies provide their... specifically for use with traditional analog phone services. If you are in a digital phone environment... guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments...
• Page 69
  ... questions about Internet faxing, contact your Internet faxing services support department or your local service... send and receive. You can also manually print system reports as required; these reports...set to print a report only if there is a problem sending or receiving a fax. A confirmation message ...
• Page 70
  Chapter 5 NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes ...
• Page 71
  Print fax error reports You can configure the printer so that it automatically prints a report when there is an error during transmission or reception. To set the printer to print fax error reports automatically 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, ...
• Page 72
  Chapter 5 Print a T30 fax trace report Use the following procedure to print a T30 fax trace report. To print a T30 fax trace report 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports, and then select T30 Fax ...
• Page 73
  6 HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-... address assigned to your printer when you enable Web Services. No additional drivers or software are needed. Once ... for HP ePrint. NOTE: HP ePrint is only supported by HP Officejet 4620 e-All-in-One series. ...
• Page 74
  ...Click Accept Terms of Use and Enable Web Services, and then click Next. 5. Click Yes ... future updates. An information sheet is printed. 5. Follow the instructions on the printed information sheet to finish the setup. NOTE... Accept Terms of Use and Enable Web Services, and then click Next. 4. Click Yes ...
• Page 75
  ... computer or mobile device An HP ePrint-capable printer on which Web Services has been enabled TIP: For more information about managing and configuring HP.... The printer prints an information page that contains the printer code and instructions on how to customize the email address. Use HP ePrint 71
• Page 76
  ...then press the button to the right of OK. NOTE: To remove all Web Services, see Remove Web Services. Remove Web Services To remove Web Services, complete the following steps: 1. On the printer control panel,... right, scroll to and select Remove Web Services, and then press the button to the right of...
• Page 77
  .... To resolve print quality issues, see Print quality troubleshooting. This section contains the following topics Information on ink cartridges ... HP ink cartridges and ensure consistent print quality. • • The instructions in this user guide are for replacing ink cartridges, and are not intended ...
• Page 78
  ... during installation can cause temporary printing problems. If you are transporting the printer, do the... should be parked on the right side of the printer, in the service station. For more information, see Turn ... and cartridges for printing, and in printhead servicing, which keeps print nozzles clear ...
• Page 79
  NOTE: At this time, some portions of the HP Web site are available in English only. NOTE: Not all cartridges are available in all countries/regions. CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the ...
• Page 80
  Chapter 7 5. Twist the orange cap to snap it off. 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color ...
• Page 81
  Usage information collection The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In addition, this memory chip collects a limited set of information about the usage of the printer, which might include the following: the date when the ...
• Page 82
  ...problem, try using the HP support services to obtain assistance. This section contains the following topics ... and HP websites Solve wireless problems (HP Officejet 4620 e-All-in-One ...HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts,...
• Page 83
  ..., and then click Contact HP for information about calling for technical support. This web site also offers technical support, drivers, ...X, which provide easy, step-by-step solutions to common printing problems. For more information, see Printer management tools. Support options and availability vary ...
• Page 84
  ... in North America, Asia Pacific, and Latin America (including Mexico). Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free. 80 Solve a problem
• Page 85
  For the most current list of telephone support numbers, see www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. HP support 81
• Page 86
  .... Help may also be available at the HP online support web site: www.hp.com/go/ customercare. ... you can download the HP software from the HP support web site, www.hp.com/ go/customercare. ... problems. Check the following when you begin troubleshooting a printing problem For a paper jam, see Clear jams....
• Page 87
  ... ink cartridges are missing, the printer will perform extra servicing to protect the printheads. Alignment fails If ... cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/go/... setup For more information, see General troubleshooting tips and resources. Check the HP ...
• Page 88
  ...problem persists, the firewall is not the source of the communication problem. Re-enable the firewall. The printer prints ... the ink levels Solution 3: Contact HP support Solution 1: Use a lower print quality ...ink cartridge. For more information, see: Check the estimated ink levels 84 Solve a problem
• Page 89
  ... Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides ... HP for information on calling for technical support. Cause: There was a problem with the printer. Blank or partial... the printer can cause print quality problems like blank or partial pages. Printhead...
• Page 90
  ... the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media, and make ...of these electromagnetic fields. If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings correctly. See ...
• Page 91
  ...Windows, you can visit the HP online support website at www.hp.com/go/customercare. This website ... correct many common printer problems. Print quality troubleshooting Try the solutions in this section ... or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-...
• Page 92
  ... finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling. For more information, see: Select print media Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. 88 Solve a problem
• Page 93
  ... print settings, or ink cartridges. No further troubleshooting is required. For more information, see: Select ... quality report. Cause: Print quality problems can have many causes: software ... HP for information on calling for technical support. Cause: There was a problem with the printer. Solve paper-...
• Page 94
  ... for the printer or tray Use only media that is supported for the printer and the tray being used. For more ... the media correctly, making sure that the paper guides are aligned correctly. • Load media into the... with paper. • Use HP media for optimum performance and efficiency. 90 Solve a problem
• Page 95
  Solve copy problems If the following topics do not help, see HP support for information about HP support No copy came out Copies are blank Size is reduced... have A4 paper loaded, the printer might just eject a blank page. For supported HP media type and size, see Media specifications. Check the ...
• Page 96
  ...Change to the Normal or Best setting. Print a Print Quality Diagnostic Page and follow the instruction on the page to resolve poor quality copy problems. For more information, see Print and evaluate a print quality report. • Vertical white or ...
• Page 97
  ... Verify that the loaded media size and type matches the control panel settings. Solve scan problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many ...
• Page 98
  ... set to automatically perform a specific task other than the one that you are attempting. See the onscreen Help for the HP printer software for instructions about changing the properties. • 94 Solve a problem
• Page 99
  ...◦ The accuracy of the software depends on the image quality, text size, and structure of the original and the quality of the scan itself. Make sure that your original has good image quality. ◦ Colored backgrounds can cause images in the foreground to blend too much. • Solve scan problems 95
• Page 100
  .... NOTE: The HP scanning software does not support TWAIN and WIA scanning on computers running Mac.... If the following suggestions do not solve the problem, you might need to use a better-quality ...have been loaded incorrectly. Be sure to use the media guides when you load the originals into the ADF. For...
• Page 101
  ... produced does not have optimum clarity. See Maintain the printer for cleaning instructions. ◦ The defects might be on the original and are not a result of the scanning..., see Maintain the printer. If cleaning does not correct the problem, the scanner glass or lid backing might need to be replaced. ...
• Page 102
  Chapter 8 Solve fax problems This section contains fax setup troubleshooting information for the printer....TIP: You can visit the HP online support website at www.hp.com/go/customercare for information ...and receiving faxes The printer is having problems sending a manual fax The printer cannot receive ...
• Page 103
  ...If the test fails again, continue reviewing the troubleshooting information in this section. Try to send or receive ... and you experience problems faxing, contact HP support. Go to www.hp.com/go/... Contact HP for information on calling for technical support. The "Fax Connected to Active Telephone Wall ...
• Page 104
  ...you can send or receive a fax successfully, there might not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready... passes and the printer is ready for faxing. 3. Try to send or receive a test fax. 100 Solve a problem
• Page 105
  ... the fax test again. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing ... at an electronics store that carries phone accessories. You also need another phone cord, which Solve fax problems 101
• Page 106
  ...using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs ...you identify which piece of equipment is causing the problem. • Try connecting a working phone and... a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs...
• Page 107
  ... you identify which piece of equipment is causing the problem. ◦ If the Fax Line Condition Test ... phone line and continue reviewing the troubleshooting information in this section. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs ...
• Page 108
  ... using a computer dial-up modem to send email or access the Internet. The printer is having problems sending and receiving faxes Solution: Make sure the printer is turned on.... in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be 104 Solve a problem
• Page 109
  ... tone, call your local telephone company for service. Other equipment, which uses the same ...your computer for an error message providing information about the problem and how to solve it. If there is an error,...cannot send or receive a fax until the error condition is resolved. Solve fax problems 105
• Page 110
  ... either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal ...DSL provider for support. If you are using a phone splitter, this can cause faxing problems.... wall jack. • The printer is having problems sending a manual fax Solution: NOTE: This possible ...
• Page 111
  ... call is connected directly to the printer. To send a fax manually, the telephone must be connected directly to the port ... If you are not using a distinctive ring service, check to make sure that the Distinctive Ring ... on receiving faxes manually, see Receive a fax manually. Solve fax problems 107
• Page 112
  ..., you might have one of the following problems: ◦ Your answering machine might not be... to allow the printer to detect fax tones. This problem is most common with digital answering machines. ... machine, the answering machine might be causing the problem. ◦ Reconnect the answering machine and record ...
• Page 113
  ... fax phone number (using a distinctive ring service through your telephone company), make ... format or the receiving fax machine is having problems. To check this, try calling the fax number ... not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. ...
• Page 114
  ... a low number of rings and the printer to answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this setup, the ...To print color faxes, make sure that the Incoming Fax Printing option in the printer control panel is turned on. 110 Solve a problem
• Page 115
  ... make sure the computer is configured to receive faxes. Solve problems using HP ePrint and HP websites This section provides solutions to common problems using HP ePrint and HP websites. ... properly. For more information, see Solve wireless problems (HP Officejet 4620 e-All-in-One series). ...
• Page 116
  ... e-All-in-One series) This section provides information about solving problems you might encounter when connecting the printer to your wireless ... Advanced wireless troubleshooting TIP: For more information about troubleshooting wireless problems, go to www.hp.com/go/wirelessprinting. 112 Solve a ...
• Page 117
  ... resolve the problem, follow the instructions in After resolving the problems. Basic wireless troubleshooting Perform... select Wireless Test Report. If a problem is detected, the printed test report includes... closer to the wireless router. Advanced wireless troubleshooting If you have tried the steps...
• Page 118
  ... use the printer over the network. Follow the steps described in this section to find out if your printer is actively connected to the correct network. NOTE: If your wireless router or base station is using a hidden SSID, your printer cannot automatically detect the network. 114 Solve a problem
• Page 119
  ...network. Run the Wireless Test Report using the instructions at the beginning of this section, and then follow ... cannot access the EWS or are still having problems using the printer over the network, continue ... software to work with the printer. Solve wireless problems (HP Officejet 4620 e-All-in-One ...
• Page 120
  ... from using it. To check the printer's status, follow the instructions for your operating system: Windows 1. Click... the network, continue to the next section for additional troubleshooting help Step 5: Make sure the wireless... or Printers and Faxes folder. If you have difficulties 116 Solve a problem...
• Page 121
  ... connection to an organization's network. However, most VPN services do not allow you to access local ... person who set up the wireless network. After resolving the problems After you resolve any problems... Assistant, and then follow the onscreen instructions. Solve wireless problems (HP Officejet 4620 ...
• Page 122
  ...successfully installed HP software and experience problems-check the following: • • If you have ...computer any safer and may cause problems. • For more information about using your printer ...then click Firewall Help in the Need Help Troubleshooting? section. NOTE: At this time, some portions...
• Page 123
  ...One series) This section provides solutions to common problems that involve managing the printer. This section contains ...TIP: You can visit the HP online support website at www.hp.com/go/customercare for information ...help you correct many common printer problems. Embedded web server cannot be opened ...
• Page 124
  ... Windows, you can visit the HP online support website at www.hp.com/go/customercare. This website provides... help you correct many common printer problems. Troubleshoot installation issues If the following ...TIP: You can visit the HP online support website at www.hp.com/go/customercare for information ...
• Page 125
  ... system • Make sure that your computer is running one of the supported operating systems. For more information, see System requirements. ... again. Solve network problems (HP Officejet 4620 e-All-in-One series) General network troubleshooting • If you are unable to install the HP software, verify ...
• Page 126
  ...the network configuration page and enter the IP address manually in the installation program. For more information, see Understand the ... Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. 122 Solve a...
• Page 127
  If you need to call HP, it is often useful to print the printer status report before calling. 1 2 3 1. Printer Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), and the number of pages printed from the trays and ...
• Page 128
  Chapter 8 help troubleshoot network connectivity problems. If you need to call HP, it is .... Unlike other remote IP-based protocols, IPP supports access control, authentication, and encryption, allowing for more secure printing. • Bonjour: Bonjour services (which use mDNS, or Multicast Domain Name ...
• Page 129
  ...Discovery (WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services supported on the printer. Disable unused print services...then click Change/Remove or Uninstall/Change. Follow the onscreen instructions. 3. Disconnect the printer from your computer. 4. Restart your computer....
• Page 130
  ... printer. If print quality problems persist after cleaning and aligning, contact HP support. For more information, see HP support. NOTE: ... the Device Services tab, click the icon to the left of Clean Printheads. 4. Follow the onscreen instructions. 126 Solve a problem
• Page 131
  ... more information, see HP Utility (Mac OS X). 3. In the Information And Support section, click Clean Printheads. 4. Click Clean, and then follow ..., see Open the Toolbox. 3. From the Device Services tab, click the icon to the left of Align Printheads. 4. Follow the onscreen instructions. To align the ...
• Page 132
  ... section. 4. Click Align Printhead and follow the onscreen instructions. Print and evaluate a print quality report Print quality problems can have many ... series) • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then ...
• Page 133
  To evaluate the Print Quality Diagnostic Page This section includes the following topics Ink Levels Good color bars Ragged, irregularly streaked, or faded bars Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patterns If you see no defects Printhead ...
• Page 134
  ... be solid (not streaked with white or other colors). They should be uniform in color throughout. The bars correspond to the ink cartridges in the printer as follows: Item 1 2 3 4 Cartridge color Black Ink Cartridge Cyan Ink Cartridge Magenta Ink Cartridge Yellow Ink Cartridge 130 Solve a problem
• Page 135
  ... have helped, clean again. 6. If cleaning does not solve the problem, replace the cartridge that corresponds to the ragged bar. 7. If ... does not help, contact HP - the printer may need to be serviced. For more information about contacting HP, see HP support. Preventing the problem that causes ragged ...
• Page 136
  ... If the streaking gets worse, contact HP - the printer may need to be serviced. For more information about contacting HP, see HP support. Bar colors...If the colors get worse, contact HP - the printer may need to be serviced. For more information about contacting HP, see HP support. 132 Solve a problem
• Page 137
  ...clean the printhead. If this defect occurs right after a new black cartridge is installed, the printer's automatic servicing routines may solve the problem in a day or so, using less ink than a printhead cleaning. Alignment Patterns If the color bars ...
• Page 138
  ... For more information about contacting HP, see HP support. If you see no defects If ... is no reason to replace supplies or have the printer serviced, because they are functioning correctly. If you ... software application to rotate the image 180 degrees. The problem might not appear on the other end of ...
• Page 139
  To clear a jam inside the printer 1. Remove all media from the output tray. 2. Open the ink cartridge access door, and then remove the cover in the printer. 1 2 3 3. Locate any jammed media inside the printer, grasp it with both hands, and then pull it towards you. CAUTION: If the paper tears ...
• Page 140
  ...stack of paper in the input tray must be the same size and type. Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the paper-width guides do not bend the paper in the input tray. 136 Solve a problem
• Page 141
  • • • • Do not force paper too far forward in the input tray. Use paper types that are recommended for the printer. For more information, see Media specifications. If the printer is about to run out of paper, allow the printer to run out of paper first, and then add paper. Do not try to ...
• Page 142
  A Technical information This section contains the following topics Warranty information Printer specifications Regulatory information Environmental product stewardship program Third-party licenses Warranty information This section contains the following topics: • • Hewlett-Packard limited ...
• Page 143
  ..., HP's limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will ... modification; b. Software, media, parts, or supplies not provided or supported by HP; c. Operation outside the product's specifications; d. Unauthorized ...
• Page 144
  Appendix A Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty ...
• Page 145
  ...HP Officejet 4620 e-All-in-One series) 1 This product supports the 802.11n 2.4 GHz frequency band. Ink ...and yellow) NOTE: Not all ink cartridges are supported in all countries/regions. Supply yields Visit ...000 pages per month Printer languages Font support Duty cycle Printer specifications 141
• Page 146
  ...continued) Feature Printer control panel language support Language availability varies by country/region.... requirements NOTE: For the most current information about supported operating systems and system requirements,...® Internet Explorer • Microsoft® Windows XP Service Pack 2 or higher (32-bit only...
• Page 147
  ... and determine what features work with your media. • • Understand specifications for supported media Set minimum margins Understand specifications for supported ... supported sizes Understand supported media types and weights Understand supported sizes Media size Standard media sizes U.S. Letter ...
• Page 148
  ... and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post. NOTE: Printing on custom-size media is not supported by this printer. Understand supported media types and weights Tray Input tray Type Paper Weight 60 to 105 g/m 2 Input tray ADF Capacity Up to 80 ...
• Page 149
  ... to 25 sheets (10 mm or 0.39 inch stacked) Envelopes 75 to 90 g/m2 (20 to 24 lb bond envelope) Cards Up to 200 g/m2 (110 lb index) Output tray ADF All supported media Paper 60 to 75 g/m2 (16 to 20 lb bond) Up to 15 sheets (10 mm or 0.39 inch stacked) Up to 40 cards (10 mm or 0.39 inch stacked) Up to...
• Page 150
  ... 3.2 mm (0.125 inch) NOTE: Printing on custom-size media is not supported by this printer. Print specifications • • Print speeds vary according to the complexity of... pages or higher resolution takes longer and uses more memory. Manual fax send and receive. Automatic busy redial up to five times...
• Page 151
  ... 200 x 200 Fax to PC/Fax to Mac Specifications • Supported file type: Uncompressed TIFF • Supported fax types: black-and-white faxes Scan specifications • • • Integrated OCR software... any additional email addresses in the other fields. • Supported file types PDF HTML Standard text...
• Page 152
  Appendix A Environmental specifications Operating environment Operating temperature: 5° to 40° C (41° to 104° F) Recommended operating conditions: 15° to 32° C (59° to 90° F) Recommended relative humidity: 20 to 80% noncondensing Storage environment Storage temperature: -40° to 60° C (-...
• Page 153
  Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics Regulatory Model Number FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan ...
• Page 154
  ... residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular...
• Page 155
  Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Gloss of housing of peripheral devices for Germany GS-Erklärung (Deutschland) Das Gerät ist nicht für die Benutzung im ...
• Page 156
  ... so you will have the opportunity to maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer, or ... telephone company might ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure that the ...
• Page 157
  Notice to users of the Canadian telephone network Note
• Page 158
  ...-Packard Company if additional product support is necessary. This equipment has been certified... PSTN network termination point. In the event of problems, you should contact your equipment... loop disconnect dialing. In the unlikely event of problems with loop disconnect dialing, it is recommended to use...
• Page 159
  The compliance is indicated by one of the following conformity markings placed on the product: For non-telecommunications products and for EU harmonized telecommunications products, such as Bluetooth® within power class below 10mW. For EU non-harmonized telecommunications products (If applicable, ...
• Page 160
  ...such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of exceeding ...
• Page 161
  Notice to users in Taiwan Regulatory information 157
• Page 162
  Appendix A Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality ...
• Page 163
  ...information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union ...
• Page 164
  ... ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. ...
• Page 165
  Battery disposal in Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze batterij leeg is, moet deze volgens de geldende regels worden afgevoerd. Environmental product stewardship program 161
• Page 166
  ...or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet ...
• Page 167
  RoHS notices (China only) Toxic and hazardous substance table RoHS notices (Ukraine only) Технічний регламент щодо обмеження використання небезпечних речовин (Україна) Обладнання відповідає вимогам ...
• Page 168
  ...FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR * CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR * BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, * WHETHER IN CONTRACT, STRICT ...
• Page 169
  ...FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR * CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR * BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, * WHETHER IN CONTRACT, STRICT ...
• Page 170
  ... LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT ...
• Page 171
  ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution ...
• Page 172
  ... LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT ...
• Page 173
  ... DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED ... Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed ...
• Page 174
  ... FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR * CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS * INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN * CONTRACT, STRICT...
• Page 175
  Third-party licenses 171
• Page 176
  ... then the supplies you need. NOTE: Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ... cartridges HP media Ink cartridges Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ...
• Page 177
  NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable. HP ...
• Page 178
  ...completing all the steps in the getting started guide, use the instructions in this section to complete your fax ... that faxing works successfully with equipment and services you might already have on the same ... system your country/region uses. The instructions for fax setup differ depending on whether...
• Page 179
  ...an ISDN line Case D: Fax with a distinctive ring service on the same line Case E: Shared voice/fax ...-Go to step 2. Select the combination of equipment and services sharing your fax line DSL: ... branch exchange (PBX) phone system or an integrated services digital network (ISDN) system. Distinctive ring...
• Page 180
  ... following table, select the combination of equipment and services applicable to your home or office setting. ... up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow. ... phone cord, you might experience problems sending and receiving faxes. You ...
• Page 181
  ...) Other equipment or services sharing your fax line DSL PBX Distinct ive ring service Voice calls Computer dial-up modem Answering machine Voice mail service Recommended fax setup Case J: Shared voice/fax line with computer modem and answering ...
• Page 182
  ... fax. Case B: Set up the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer. ...
• Page 183
  .... If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case C: Set ... to the documentation that came with your PBX phone system for instructions on how to turn off the call-waiting tone. • •...
• Page 184
  Appendix C Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple ...region. To set up the printer with a distinctive ring service 1. Using the phone cord supplied in the box...
• Page 185
  ...fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case E: Shared voice/fax line If you receive ...
• Page 186
  ...need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case ...your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing...
• Page 187
  ... calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax line shared with...
• Page 188
  Appendix C NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an ...
• Page 189
  ... fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the ... use that phone line to send faxes, follow these instructions to set up your fax. 4 1 2 1 2 3 3 5 Telephone wall jack ...
• Page 190
  ... fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case H: Shared voice/...line for both fax and telephone calls, use these instructions to set up your fax. There are two different ...
• Page 191
  Example of a parallel splitter To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 3 1 5 2 4 Telephone wall jack Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. Parallel splitter Computer with modem ...
• Page 192
  ...receive faxes. To set up the printer to answer calls manually, turn off the Auto Answersetting. • 7. Run a ...If you encounter problems setting up the printer with optional equipment, contact your local service provider... computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL...
• Page 193
  ... of the home/office sharing the same phone number with DSL service need to be connected to additional DSL filters to avoid noise when ... fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up faxing (...
• Page 194
  Appendix C Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section. Back view of the printer ...
• Page 195
  ... Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings varies by country... machine can record a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor...
• Page 196
  Appendix C To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 2 1 3 7 1 2 3 4 5 6 7 Telephone wall jack "IN" phone port on your computer "OUT" phone port on your computer Telephone (optional) Answering machine Computer with modem 6 5 4 ...
• Page 197
  ... Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum number of rings varies by country/region... machine can record a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or ...
• Page 198
  ... of the home/office sharing the same phone number with DSL/ADSL service need to be connected to additional DSL/ADSL filters, to avoid noise... your Rings to Answer setting on the printer to the maximum number of rings supported by the printer. NOTE: The maximum number of rings varies by country/region....
• Page 199
  ... follow these instructions to set up your fax. If you encounter problems setting ... printer with optional equipment, contact your local service provider or vendor for further assistance. Case ... telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing....
• Page 200
  ... to incoming fax calls, or the printer cannot receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Serial-type fax setup For information on setting up...
• Page 201
  ... fails, review the report for information on how to fix the problem and rerun the test. To test fax... to your particular home or office setup instructions. 2. 3. 4. 5. Make sure the ink cartridges are installed... the report for more information on how to fix any problems found. • Test fax setup 197...
• Page 202
  ...Guidelines for reducing interference on a wireless network NOTE: If you encounter problems connecting the printer, see Solve wireless problems (HP Officejet 4620 e-All-in-One series) TIP: For more information about setting up and using the printer wirelessly...
• Page 203
  ...a different type of connection, such as a USB connection, follow the instructions in Change the connection type to set up the ... wireless network. NOTE: WPS 2.0 does not support WEP, WPA, and TKIP protocols. ... wireless router or wireless access point supports WPS. Routers that support WPS often have a ...
• Page 204
  ... process. To change from a USB connection to a wireless connection Follow the instructions for your operating system. Windows 1. On the computer desktop, click ...-click HP Setup Assistant, and then follow the onscreen instructions. To change from a wireless connection to a USB connection To change ...
• Page 205
  ... the wireless network and prevent unauthorized access, the printer supports many common types of network authentication, including WEP... cipher-block chaining mode (CCM) and supports the Independent Basic Service Set (IBSS) to enable security between client workstations operating connected wirelessly ...
• Page 206
  Appendix D To add hardware addresses to a wireless router or wireless access point 1. Print the network configuration page, and then locate the printer's hardware address. For more information, see Understand the network configuration page (HP Officejet 4620 e-All-inOne series). NOTE: The printer ...
• Page 207
  ... you are an advanced user, you might want to manually change settings such as the IP address,...subnet mask, or the default gateway. CAUTION: Be careful when manually assigning an IP address. If you ... is selected by default. To change the settings manually, select Manual, and then enter the appropriate ...
• Page 208
  Appendix D • • 5. Default Gateway DNS Address Enter your changes, and then press the button to the right of OK. Reset network settings To reset the administrator password and network settings, press the (Wireless) button, and then, using the buttons on the right, scroll to and select Wireless...
• Page 209
  ... (Mac OS X) HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find web site support information. NOTE: The features available in HP Utility vary depending on the selected printer. Ink level warnings and indicators provide estimates for planning ...
• Page 210
  ...stores customer-specific preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies, or ...the buttons on the right, scroll to and select View Wireless Summary. In a supported web browser on your computer, type the IP address or hostname ...
• Page 211
  F How do I? Get started Print Scan Copy Fax Work with ink cartridges Solve a problem How do I? 207
• Page 212
  ... sure the printer is turned on and that the (Power) light is on. To solve this problem, try the following solutions: Make sure the power ... supplies online for information about obtaining cartridges for the printer. To solve this problem, try the following solutions. Solutions are listed in order, ...
• Page 213
  ...: If your cartridge is still under warranty, contact HP support for service or replacement. For more information about ink cartridge warranty, see Ink cartridge warranty information. If the problem persists after you replace the cartridge, contact HP support. For more information, see HP ...
• Page 214
  ... information, see Maintain the printer. Make sure that the trays are loaded correctly and are not too full. For more information, see Load media. For instructions on clearing jams, as well as more information about how to avoid jams, see Clear jams. The printer is out of paper The default tray is ...
• Page 215
  ... could not print the document because a problem occurred in the printing system. For information about solving ...code provided in the message, and then contact HP support. For more information about contacting HP ... and cartridges for printing, and in printhead servicing, which keeps print nozzles clear...
• Page 216
  ... G Printhead failure There is a problem with the printhead. Contact HP support for service or replacement. For more .... If you still receive a supply upgrade problem error message contact HP ... in the cartridge has been depleted. The solution for this problem is to replace the ink cartridge or click OK...
• Page 217
  ... available in all regions. WARNING! HP's ink cartridge warranty does not cover non-HP ink or cartridges. HP's printer warranty does not cover repairs or service due to use of non-HP cartridges or ink. HP does not guarantee the quality or reliability of non-HP ink. Information about ink levels will ...
• Page 218
  ...: Click OK to continue printing or replace the cartridge. For information about how to install new cartridges, see Replace the ink cartridges. Problem with printer preparation The printer clock has failed and ink preparation may not be complete. The estimated Ink Level gauge might be inaccurate. ...
• Page 219
  ...ADF cover open Close the cover of the ADF to continue. Problem with ink system Please remove the ink cartridges ... more information about contacting HP, see HP support. Do not use cartridges that are leaking. ... HP. For more information about contacting HP, see HP support. Problem with ink system 215
• Page 220
  ...) load originals 19 media sizes supported 143 ADSL, fax setup with parallel ...27 feeding problems, troubleshoot 27 load originals 19 media sizes supported 143... 92 settings 42 specifications 146 troubleshoot 91 copy settings copy 43... electronic 79 cut-off pages, troubleshoot 86 C cancel scheduled fax 47...
• Page 221
  ...log, clear 65 log, print 67 manual receive 50 modem and answering ... failed 98 test setup 197 troubleshoot 98 voice mail, set up ... configure 118 firewalls, troubleshoot 84 FoIP 64 fonts supported 141 forwarding ... 11 grainy or white bands on copies, troubleshoot 93 graphics incompletely filled on copies ...
• Page 222
  ... 126 replace ink cartridges 74 manual faxing receive 50 send 45... 142 settings, change 202 solve problems 121 system requirements 142 view... environment specifications 148 operating systems supported 142 originals scan 37 output..., set for fax 53 paper-feed problems, troubleshoot 89 parallel phone systems...
• Page 223
  ... phone systems 179 PCL 3 GUI support 141 phone cord connected to correct..., specifications 141 power specifications 148 troubleshoot 83 power input, locating 12... volume, fax 63 219 Q quality, troubleshoot copy 92 scan 96 R radio... forwarding 52 manually 50 polling 52 rings to answer 60 troubleshoot 104...
• Page 224
  ... report 123 storage environment specifications 148 streaks, troubleshoot copies 92 scan 97 stripes on ...jack 99 text cannot be edited after scan, troubleshoot 95 incompletely filled on copies 93 missing ... types and weights supported 144 paper guides illustration 11 troubleshoot feeding 90 troubleshoot ...
• Page 225
  ... page 123 nothing prints 83 paper-feed problems 89 power 83 print 82 printer ... warranty 139 web sites accessibility information 3, 9 customer support 79 environmental programs 158 order supplies and..., 12 specifications 141 V vertical stripes on copies, troubleshoot 92 view network settings 203 voice ...
• Page 226
  222
• Page 227
  
• Page 228
  © 2012 Hewlett-Packard Development Company, L.P. www.hp.com/go/customercare Podręcznik użytkownika

HP Officejet 4620 Manual