HP Officejet 4620 User Guide

HP Officejet 4620 Manual

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  • HP Officejet 4620 | User Guide - Page 1
    OFFICEJET 4610/4620 User Guide
  • HP Officejet 4620 | User Guide - Page 2
  • HP Officejet 4620 | User Guide - Page 3
    HP Officejet 4610 All-in-One series/HP Officejet 4620 eAll-in-One series User Guide
  • HP Officejet 4620 | User Guide - Page 4
    software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by those with limited strength and reach. Support For more details about the accessibility of this product and HP
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    14 Change the printer settings 14 HP Digital Solutions...14 Scan to Computer...15 HP Digital Fax (Fax to PC and Fax to Mac 15 Select print media...15 Recommended papers for printing and copying 15 Recommended papers for photo printing 17 Tips for selecting and using media 17 Load an original on
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    (Windows 34 Print photos on photo paper (Mac OS X 34 Print borderless documents or photos 35 Print borderless documents or photos (Windows 35 Print borderless documents or photos (Mac OS X 36 3 Scan Scan an original...37 Scan to a computer...37 Scan using Webscan (HP Officejet 4620 e-All-in-One
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    ePrint...71 Print using HP ePrint...71 Find the printer's email address 71 Turn off HP ePrint...72 Remove Web Services...72 7 Work with ink cartridges Information on ink cartridges and the printhead 73 Check the estimated ink levels 74 Replace the ink cartridges...74 Store printing supplies...76
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    messages appear...96 Scanned image quality is poor 96 Scan defects are apparent 97 Solve fax problems...98 The fax test failed...98 Solve problems using HP ePrint and HP websites 111 Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series 111 Solve problems using HP websites 112 4
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    driver (Windows only 116 Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN 117 After resolving the problems 117 Configure your firewall software to work with the printer 118 Solve printer management problems (HP Officejet 4620 e-All-in-One
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    Printer specifications...141 Physical specifications...141 Product features and supported media 143 Set minimum margins 145 Print specifications...146 Copy specifications...146 Fax specifications...146 Scan specifications...147 HP ePrint specifications (HP Officejet 4620 e-All-in-One series 147 HP
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    Order printing supplies online 172 Supplies...172 Ink cartridges...172 HP media...173 C Additional fax setup Set up faxing (parallel phone systems 174 Select the correct fax setup for your home or office 175 Case A: Separate fax line (no voice calls received 177 Case B: Set up the printer with
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    (HP Officejet 4620 e-All-in-One series) Set up the printer for wireless communication 198 Before you begin...198 Set up the printer on your wireless network 199 Set up the printer using the HP printer software (Recommended 199 Set up the printer using WiFi Protected Setup (WPS 199 To connect
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    with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by those
  • HP Officejet 4620 | User Guide - Page 14
    the Home screen on the printer control panel, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Schedule On/Off, and then set the time to turn on and off the printer. Conserve Printing Supplies To conserve printing supplies such as ink and paper, try the following
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    • Printing supplies area • Back view Front view 10 9 8 1 7 2 6 3 45 1 Automatic document feeder (ADF) 2 Scanner glass 3 Output tray 4 Output tray extension 5 Input tray 6 Power button 7 Control panel display 8 Control panel 9 Document feeder tray 10 Width guides Understand the printer parts
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    Chapter 1 Printing supplies area 3 2 1 1 Ink cartridge access door 2 Ink cartridges 3 Printhead Back view 1 2 3 4 1 Fax port (2-EXT) 2 Fax port (1-LINE ) 3 Universal serial bus (USB) port 4 Power input 12 Get started
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    the Setup menu for generating reports and other maintenance settings. From the Copy, Fax, or Scan menus, pressing this button opens available settings. HP ePrint button: Opens the HP ePrint menu. For more information, see HP ePrint. This button is only available on the HP Officejet 4620 e-All-in-One
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    printer mode and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using HP software panel display shows the available modes for the printer, such as Copy, Fax, and Scan. To select a mode, press the button
  • HP Officejet 4620 | User Guide - Page 19
    In addition, you can turn off fax printing altogether, saving money on paper and ink, and reducing paper consumption and waste. For more information, see Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac). Select print media The printer is designed to work well with most
  • HP Officejet 4620 | User Guide - Page 20
    longer lasting documents. HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. Available in
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    documents. HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been
  • HP Officejet 4620 | User Guide - Page 22
    original on the scanner glass You can copy, scan, or fax originals by loading them on the scanner glass. NOTE: Many of the special features do not work correctly if the glass and lid backing are not clean. For more information, see Maintain the printer. NOTE: Remove all originals from the document
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    original in the automatic document feeder (ADF) You can copy, scan, or fax a document by placing it in the ADF. CAUTION: Do not load photos in the ADF; this might damage your photos. Use only media that is supported by the printer. For more information, see Tips for selecting and using media. NOTE
  • HP Officejet 4620 | User Guide - Page 24
    the width guides inward until they stop at the left and right edges of the media. Load media This section provides instructions for loading media into the printer. • Load standard-size media • Load envelopes • Load cards and photo paper NOTE: Printing on custom-size media is not supported by this
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    in the tray. Make sure the stack of media is inserted as far inside the printer as possible and does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray until they touch the edge of the stack of media. 5. Push
  • HP Officejet 4620 | User Guide - Page 26
    2. Slide out the paper width guides in the input tray as far as possible. 3. Insert the envelopes print-side down and load according to the graphic. Make sure the stack of envelopes does not exceed the line marking in the tray. NOTE: Do not load envelopes while the printer is printing. 4. Slide the
  • HP Officejet 4620 | User Guide - Page 27
    6. Pull out the tray extender. Load cards and photo paper To load cards and photo paper Use these instructions to load photo paper. 1. Pull out the input tray as far as possible. 2. Slide out the paper width guide in the input tray as far as possible. Load media 23
  • HP Officejet 4620 | User Guide - Page 28
    and does not exceed the line marking in the tray. If the photo paper has a tab along one edge, make sure the tab is pointing towards the front of the printer. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray until they touch the edge of the stack of media
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    Maintain the printer This section provides instructions for keeping the printer in top scans, and affect the accuracy of special features such as fitting copies to a certain page size. To clean the scanner glass and lid backing 1. Turn off the printer. For more information, see Turn off the printer
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    the glass and lid backing with a dry, soft, lint-free cloth. 5. Close the scanner lid, and turn on the printer. Clean the exterior WARNING! Before cleaning the printer, turn the printer off by pressing the (Power) button, and unplug the power cord from the electrical socket. Use a soft, damp, lint
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    multiple pages or if it does not pick up plain paper, you can clean the ADF. To clean the ADF 1. Turn off the printer. For more information, see Turn off the printer. 2. Remove all originals from the ADF. 3. Lift using distilled water, try using isopropyl (rubbing) alcohol. Maintain the printer 27
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    Chapter 1 2 3 1 1 ADF cover 2 Rollers 3 Separator pad 6. Close the cover of the ADF. 7. Lift the scanner lid. 28 Get started
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    . Wait until the power light turns off before unplugging the power cord or turning off a power strip. CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing problems with the ink cartridges, and print quality issues. Turn off the
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    (Mac OS X) TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For more information, see HP ePrint. Print documents (Windows) 1. Load paper
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    menu select Black Ink Only, then click the OK button. 6. Click OK. 7. Click Print or OK to begin printing. Print documents (Mac OS X) 1. Load paper in the tray. For more information, see Load media. 2. Select a paper size: a. From the File menu in your software application, click Page Setup. NOTE
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    to begin printing. Print brochures (Mac OS X) 1. Load paper in the tray. For more information, see Load media. 2. Select a paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. b. Make sure the printer you want
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    begin printing. Print on envelopes (Mac OS X) 1. Load envelopes in the tray. For more information, see Load media. 2. Select a paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. b. Make sure the printer you
  • HP Officejet 4620 | User Guide - Page 38
    : This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For more information, see HP ePrint. Print photos on photo paper (Windows) 1. Load paper in
  • HP Officejet 4620 | User Guide - Page 39
    borderless documents or photos (Windows) • Print borderless documents or photos (Mac OS X) Print borderless documents or photos (Windows) 1. Load paper in the tray. For more information, see Load media. 2. On the File menu in your software application, click Print. 3. Make sure the printer you want
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    Chapter 2 Print borderless documents or photos (Mac OS X) 1. Load paper in the tray. For more information, see Load media. 2. Select a borderless paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. b. Make
  • HP Officejet 4620 | User Guide - Page 41
    running Mac OS X. NOTE: Some scan functions are only available after you install the HP software. If you have problems scanning documents, see Solve scan problems. This section contains the following topics: • Scan an original • Scan using Webscan (HP Officejet 4620 e-All-in-One series) • Scanning
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    the computer, open the HP scanning software: • Windows: From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select HP Scan. • Mac OS X: Double-click the HP Scan 3 icon. This icon is located in the Hewlett-Packard folder that is in
  • HP Officejet 4620 | User Guide - Page 43
    your original print-side down in the right-front corner of the glass or in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. Double-click the HP Scan 3 icon. This icon is located in the Hewlett-Packard folder in
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    , do the following: • Make sure the scanner glass or ADF window is clean. When the printer scans the document, smudges or dust on the scanner glass or ADF window can be scanned, as well, and can prevent the software from converting the document to editable text. For more information about cleaning
  • HP Officejet 4620 | User Guide - Page 45
    profile. Be sure to select a shortcut or preset that allows scanning as editable text. These options use scan settings designed to maximize the quality of your OCR scan. In Windows, use the Editable Text (OCR) or Save as PDF shortcuts. In Mac OS X, use the Documents preset. • Save your file in the
  • HP Officejet 4620 | User Guide - Page 46
    , the number of fax pages that can be stored in memory might be reduced. This section contains the following topics: • Copy documents • Change copy settings Copy documents You can make quality copies from the printer control panel. To copy documents 1. Make sure you have paper loaded in the main
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    ) button, and then press the button to the right of Black Copy or Color Copy. To save the current settings as defaults for future jobs 1. From the Home screen on the printer control panel, press the button to the right of Copy. 2. Press the (Setup) button, and then, using the buttons on the right
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    fax settings • Fax and digital phone services • Fax over Internet Protocol • Clear the fax log • View the Call History • Use reports Send a fax You can send a fax in a variety of ways. Using the printer control panel, you can send a black-and-white or color fax. You can also send a fax manually
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    -page black-and-white or color fax by using the printer control panel. NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any faxes. For more information, see Print fax confirmation reports. TIP: You can also send a fax manually from
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    it is able to connect to the receiving fax machine. After the printer scans the pages into memory, you can immediately remove the originals from the document feeder tray or scanner glass. NOTE: You can only send a black-and-white fax from memory. To send a fax from memory 1. Load your originals. For
  • HP Officejet 4620 | User Guide - Page 51
    . To schedule a fax from the printer control panel 1. Load your originals. For additional information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. From the Home screen, press the button to the right of Fax. 3. Press the (Setup) button, and
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    To use this feature, you must install the printer software using the installation program provided on the HP software CD provided with the printer. Windows 1. Open the document on your computer that you want to fax. 2. On the File menu in your software application, click Print. 3. From the Name list
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    with the recipient before sending the fax. If a fax machine answers the call, you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine. To send a fax manually from an extension phone 1. Load your original print-side down in the right-front corner
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    to receive a manual fax. You can receive faxes manually from a phone that is: • Directly connected to the printer (on the 2-EXT port) • On the same phone line, but not directly connected to the printer To receive a fax manually 1. Make sure the printer is turned on and you have paper loaded in the
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    color photo, it might not be stored in memory due to memory limitations. Causes the printer to store faxes in memory only if an error condition exists that prevents the printer from printing the faxes (for example, if the printer runs out of paper). The printer continues to store incoming faxes as
  • HP Officejet 4620 | User Guide - Page 56
    might need to reprint your faxes if you lost the copy of your last printout. To reprint faxes in memory from the printer control panel 1. Make sure you have paper loaded in the main tray. For more information, see Load media. 2. From the Home screen, press the (Setup) button. 3. Using the buttons on
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    and an error message appears on the display. Load Letter, A4, or Legal paper, and then press the button next to OK to print the fax. To set the paper size for received faxes from the printer control panel 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll
  • HP Officejet 4620 | User Guide - Page 58
    Advanced Setup, and then select Automatic Reduction. 3. Scroll to and select On or Off, and then press the button to the right of OK. Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not print faxes
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    Setup, and then select Junk Fax Setup. 3. Scroll to and select Print Reports, and then select Junk List. Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac) If the printer is connected to your computer with a USB cable, you can use HP Digital Fax (Fax to PC and Fax to Mac
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    the folder for your HP printer, and then select the option for your HP printer. 2. In the window that appears, select Print, Scan & Fax, and then select Digital Fax Setup Wizard under Fax. 3. Follow the on-screen instructions. To set up Fax to Mac (Mac OS X) 1. Open HP Utility. For more information
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    the folder for your HP printer, and then select the option for your HP printer. 2. In the window that appears, select Print, Scan & Fax, and then select Digital Fax Setup Wizard under Fax. 3. Follow the onscreen instructions. To modify settings from HP Utility (Mac OS X) 1. Open HP Utility. For more
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    • Print a list of speed-dial entries Set up and change Quick Contact entries You can store fax numbers as printer control panel, press the button to the right of Fax, and then press the button to the right of Quick Contacts. 2. Using the buttons on the right, scroll to and select Phone Book Setup
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    To print a list of all of the speed-dial entries that have been set up, complete the following steps: 1. Load paper in the tray. For more information, see Load media. 2. From the Home screen, press the (Setup) button. 3. Using the buttons on the right, scroll to and select Fax Setup, select Fax
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    Correction Mode Configure the fax header The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the HP software provided with the printer. You can also set up the fax header from the printer control panel, as described
  • HP Officejet 4620 | User Guide - Page 65
    you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. HP recommends that you have your telephone company assign double or triple rings for your fax number. When the printer detects the specified ring pattern, it
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    . 2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup, and then select Dial Type. 3. Scroll to and select Tone Dialing or Pulse Dialing. Set the redial options If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the
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    speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes. If you use one of the following, setting the fax speed to a slower speed might be required: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP
  • HP Officejet 4620 | User Guide - Page 68
    printer for faxing. NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the telephone company directly for the correct setup
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    You can also manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent
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    to replace the ink cartridges until print quality becomes unacceptable. NOTE: Ensure that the printheads and ink cartridges are in good conditions and installed properly. For more information, see Work with ink cartridges. This section contains the following topics: • Print fax confirmation reports
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    or reception. To set the printer to print fax error reports automatically 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports, and then select Fax Error Report. 3. Scroll to and select one of the following. On
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    Chapter 5 Print a T30 fax trace report Use the following procedure to print a T30 fax trace report. To print a T30 fax trace report 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports, and then select T30 Fax Trace
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    job status, manage your HP ePrint printer queue, control who can use your printer's HP ePrint email address to print, and get help for HP ePrint. NOTE: HP ePrint is only supported by HP Officejet 4620 e-All-in-One series. NOTE: To use HP ePrint, the printer must be connected to an active network
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    use the printer's embedded web server (EWS) to set up and manage HP ePrint. To set up HP ePrint, complete the following steps: 1. Open the EWS. For more information, see Embedded web server (HP Officejet 4620 e-All-in-One series). 2. On the Web Services tab, click Setup in the Web Services Settings
  • HP Officejet 4620 | User Guide - Page 75
    , and then attach the file that you want to print. For a list of files that can be printed using HP ePrint, as well as guidelines to follow when using HP ePrint, see HP ePrint specifications (HP Officejet 4620 e-All-in-One series). 3. Enter the printer's email address in the "To" line of the email
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    to the right of OK. NOTE: To remove all Web Services, see Remove Web Services. Remove Web Services To remove Web Services, complete the following steps: 1. On the printer control panel, press the (HP ePrint) button, and then press the (Setup) button. 2. Using the buttons on the right, scroll to and
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    help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for replacing ink cartridges, and are not intended for first time installation. • If you need to replace an ink cartridge, wait until you have the new ink cartridge available to install
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    prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. Replace the ink cartridges NOTE: For
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    result in damage to both the printer and the ink cartridge. Use these steps to replace the ink cartridges. To replace the ink cartridges 1. Make sure the printer is turned on. 2. Open the ink cartridge access door. WARNING! Wait until the print carriage stops moving before proceeding. 3. Press the
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    icon and color as the one you are installing. 7. Repeat steps 3 through 6 for each ink cartridge you are replacing. 8. Close the ink cartridge access door. Related topics HP supplies and accessories Store printing supplies Ink cartridges can be left in the printer for extended periods of time
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    when the cartridge was first installed, the date when the cartridge was last used, the number of pages printed using the cartridge, the page coverage, the printing modes used, any printing errors that might have occurred, and the printer model. This information helps HP design future printers to
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    Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve problems using HP ePrint and HP websites • Solve wireless problems (HP Officejet 4620 e-All-in-One series) • Configure your firewall software to
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    • Connect with an HP technician by using online chat. • Check for HP software updates. You can also obtain support from the HP software for Windows or Mac OS X, which provide easy, step-by-step solutions to common printing problems. For more information, see Printer management tools. Support options
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    ? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)? Phone support period One year of phone support is available in North America, Asia Pacific, and
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    For the most current list of telephone support numbers, see www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. HP support 81
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    , or you can download the HP software from the HP support web site, www.hp.com/ go/customercare. This website provides information and utilities that can help you correct many common printer problems. Check the following when you begin troubleshooting a printing problem. • For a paper jam, see Clear
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    the computer reboots. Refer to the Help system for the operating system for more information. Check the printer setup For more information, see General troubleshooting tips and resources. Check the HP software installation If the printer is turned off when printing, an alert message should appear on
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    the source of the communication problem. Re-enable the firewall. The printer prints slowly Try the following solutions if the printer is printing very slowly. • Solution 1: Use a lower print quality setting • Solution 2: Check the ink levels • Solution 3: Contact HP support Solution 1: Use a lower
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    insufficient ink. Printing with depleted cartridges slows the printer. If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help
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    using. • Make sure the media size selected in the printer driver match the size of media loaded in the tray. Check the margin settings If the text or problem may be caused by the inability of the application to interpret print settings correctly. See the release notes for known software conflicts
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    help you correct many common printer problems. Print quality troubleshooting Try the solutions in this section to resolve print quality problems in your printout. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • Solution 3: Check the paper loaded
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    too thick. • Load paper with the print side facing down. For example, if you are loading glossy photo paper, load the paper with the glossy side down. • Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is too close to the printhead during printing, the ink might be
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    sure photo paper such as HP Advanced Photo Paper is loaded in the input tray. NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the printer, print settings, or ink cartridges. No further troubleshooting is
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    and reload the media correctly, making sure that the paper guides are aligned correctly. • Load media into the printer only when it is not printing. Multiple pages are being picked up • Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the
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    do not help, see HP support for information about HP support. • No copy came out • Copies are blank • Size is reduced • Copy quality is poor • The printer prints half a page, then ejects the paper • Paper mismatch No copy came out • Check the power Make sure that the power cord is securely connected
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    Best setting. Print a Print Quality Diagnostic Page and follow the instruction on the page to resolve poor quality copy problems. For more information, see Print and evaluate a print quality report. • Vertical white or faded stripes The media might not meet Hewlett-Packard media specifications (for
  • HP Officejet 4620 | User Guide - Page 97
    and Understand the Printer Status Report. HP cannot guarantee the quality of non-HP ink cartridges. Paper mismatch Check the settings Verify that the loaded media size and type matches the control panel settings. Solve scan problems TIP: You can visit the HP online support website at www.hp.com/go
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    you are unable to scan from its control panel to a Windows computer, check that scanning is enabled in the HP software. From the computer desktop, click Start, select Programs or All Programs, and then select the folder for the HP printer, followed by the printer. Select Print, Scan & Fax, and then
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    Windows: On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Printer Setup & Software. Click Add More Software, click Customize Software Selections, and make sure the OCR option is selected. Mac OS X: If you have installed the HP
  • HP Officejet 4620 | User Guide - Page 100
    NOTE: The HP scanning software does not support TWAIN and WIA scanning on computers running Mac OS X. • Reload document and then restart job Press the button to the right of OK on the printer control panel, and then reload the remaining documents in the ADF. For more information see Load an original
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    are not a result of the scanning process. • Unclear text Try adjusting the settings. Make sure that the resolution and color settings are correct. • Size is reduced The HP software settings might be set to reduce the scanned image. See the HP printer software Help for more information about changing
  • HP Officejet 4620 | User Guide - Page 102
    faxing problems, you can print a fax test report to check the status of the printer. The test fails if the printer is not set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing. For more information, see Test fax setup. If the test fails, review
  • HP Officejet 4620 | User Guide - Page 103
    If you can send or receive a fax successfully, there might not be a problem. • If you are running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure the printer is not busy completing another task, such as receiving a fax or making a copy. Check the display for
  • HP Officejet 4620 | User Guide - Page 104
    any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. 1. Using the phone cord supplied in the box with the printer, connect one end
  • HP Officejet 4620 | User Guide - Page 105
    the phone cord that came with the printer, run the fax test again. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack
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    the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into
  • HP Officejet 4620 | User Guide - Page 107
    them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. ◦ If the Fax Line Condition Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in
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    on. Solution: If Fax to PC or Fax to Mac has been enabled, you might not be able to send or receive faxes if the fax memory is full (limited by printer memory). Solution: • Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the
  • HP Officejet 4620 | User Guide - Page 109
    cord supplied in the box with the printer to connect to the "1-LINE" port If the phone cord that came with the printer is not long enough, you can use for service. • Other equipment, which uses the same phone line as the printer, might be in use. For example, you cannot use the printer for faxing if
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    exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the printer is connected to the correct port and the the splitter and connecting the printer directly to the telephone wall jack. The printer is having problems sending a manual fax Solution: NOTE
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    that you must be available to respond in person to incoming fax calls. For information on setting up the printer when you have a voice mail service, see Case F: Shared voice/fax line with voice mail. For information on receiving faxes manually, see Receive a fax manually. Solve fax problems 107
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    you might have one of the following problems: ◦ Your answering machine might not be set up correctly with the printer. ◦ Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and the sending fax machine might disconnect. ◦ Your answering machine might not have
  • HP Officejet 4620 | User Guide - Page 113
    the proper format or the receiving fax machine is having problems. To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or a voice mail service could be interfering with the
  • HP Officejet 4620 | User Guide - Page 114
    box with the printer, connect one end to the coupler, then connect the other end to the port labeled 1-LINE on the back of the printer. 2. Connect another phone cord to the open port on the coupler and to the telephone wall jack. Color faxes do not print Cause: The Incoming Fax Printing option is
  • HP Officejet 4620 | User Guide - Page 115
    and HP websites. • Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series) • Solve problems using HP websites Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series) If you are having problems using HP ePrint, check the following: • Make sure the printer is connected to
  • HP Officejet 4620 | User Guide - Page 116
    wireless problems (HP Officejet 4620 e-All-in-One series) This section provides information about solving problems you might encounter when connecting the printer to your wireless network. Follow these suggestions in order, starting with those listed in the "Basic wireless troubleshooting" section
  • HP Officejet 4620 | User Guide - Page 117
    Make sure the wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN) • After resolving the problems Solve wireless problems (HP Officejet 4620 e-All-in-One series) 113
  • HP Officejet 4620 | User Guide - Page 118
    and are using a computer running Windows, you can also access HP Network Assistant at www.hp.com/sbso/ wireless/tools-setup.html?jumpid=reg_R1002_USEN for help in setting up a network (This web site is only available in English). Step 2: Make sure that the printer is connected to your network If
  • HP Officejet 4620 | User Guide - Page 119
    web server (HP Officejet 4620 e-All-in-One series). NOTE: If you are using a proxy server in your browser, you might need to disable it to access the EWS. 2. If you can access the EWS, try using the printer over the network (such as to print) to see if your network setup was successful. 3. If
  • HP Officejet 4620 | User Guide - Page 120
    for additional troubleshooting help Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) If you install the HP software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder. If
  • HP Officejet 4620 | User Guide - Page 121
    type of connection you want to use. Mac OS X 1. Open HP Utility. For more information, see HP Utility (Mac OS X). 2. Click the Applications icon on the toolbar, double-click HP Setup Assistant, and then follow the onscreen instructions. Solve wireless problems (HP Officejet 4620 e-All-in-One series
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    your computer, can block network communication between your printer and your computer. If you are having problems such as: • Printer not found when installing HP software • Unable to print, print job stuck in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable
  • HP Officejet 4620 | User Guide - Page 123
    management problems (HP Officejet 4620 eAll-in-One series) This section provides solutions to common problems that involve managing the printer. This section contains the following topic: • Embedded web server cannot be opened NOTE: To use the embedded web server, the printer must be connected to
  • HP Officejet 4620 | User Guide - Page 124
    • HP software installation suggestions • Solve network problems (HP Officejet 4620 e-All-in-One series) Hardware installation suggestions Check the printer • Make sure that all packing tape and material have been removed from outside and inside the printer. • Make sure that the printer is loaded
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    help you correct many common printer problems. NOTE: After correcting any problems, run the installation program again. Solve network problems (HP Officejet 4620 e-All-in-One series) General network troubleshooting • If you are unable to install the HP software, verify that: ◦ All cable connections
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    manually in the installation program. For more information, see Understand the network configuration page (HP Officejet 4620 e-All-in-One series). • If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address: ◦ Print
  • HP Officejet 4620 | User Guide - Page 127
    . To print the Printer Status Report From the Home screen, press the (Setup) button. Using the buttons on the right, scroll to and select Reports, and then select Printer Status Report. Understand the network configuration page (HP Officejet 4620 e-All-in-One series) If the printer is connected to
  • HP Officejet 4620 | User Guide - Page 128
    Chapter 8 help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. To print the network configuration page from the printer control panel From the Home screen, press the (Setup) button. Using the buttons on the right, scroll to
  • HP Officejet 4620 | User Guide - Page 129
    ) Print services supported on the printer. Disable unused print services to prevent access through those services. NOTE: For more information about WS Discovery and WSD Print, visit www.microsoft.com. Uninstall and reinstall the HP software If your installation is incomplete, or if you connected the
  • HP Officejet 4620 | User Guide - Page 130
    cause print quality problems. For more information, see Turn off the printer. To clean the printhead from the control panel 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more information, see Load standard-size media. 2. From the Home screen, press the (Setup
  • HP Officejet 4620 | User Guide - Page 131
    media. 2. From the Home screen, press the (Setup) button. 3. Using the buttons on the right, scroll to and select Tools, and then select Align Printer. To align the printhead from Toolbox (Windows) 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more information
  • HP Officejet 4620 | User Guide - Page 132
    server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click the Print Quality Report button. (HP Officejet 4620 e-Allin-One series) • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. 128 Solve a problem
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    To evaluate the Print Quality Diagnostic Page This section includes the following topics: • Ink Levels • Good color bars • Ragged, irregularly streaked, or faded bars • Regular white streaks in the bars • Bar colors are not uniform • Large Black Font Text • Alignment Patterns • If you see no defects
  • HP Officejet 4620 | User Guide - Page 134
    be solid (not streaked with white or other colors). They should be uniform in color throughout. The bars correspond to the ink cartridges in the printer as follows: Item 1 2 3 4 Cartridge color Black Ink Cartridge Cyan Ink Cartridge Magenta Ink Cartridge Yellow Ink Cartridge 130 Solve a problem
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    the problem, replace the cartridge that corresponds to the ragged bar. 7. If replacing the ink cartridge does not help, contact HP - the printer may need to be serviced. For more information about contacting HP, see HP support. Preventing the problem that causes ragged bars on the Print Quality
  • HP Officejet 4620 | User Guide - Page 136
    , but if it is not effective, try a cleaning. 3. Retry the Print Quality Diagnostic report. If the colors seem to be improving, continue cleaning. If the colors get worse, contact HP - the printer may need to be serviced. For more information about contacting HP, see HP support. 132 Solve a problem
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    all paper flat in a resealable bag. Example of bad Large-Font Type The letters are ragged on one end - clean the printhead. If this defect occurs right after a new black cartridge is installed, the printer's automatic servicing routines may solve the problem in a day or so, using less ink than
  • HP Officejet 4620 | User Guide - Page 138
    HP, see HP support. If you see no defects If you do not see any defects on the print quality report, then the printing system is working correctly. There is no reason to replace supplies or have the printer serviced, because they are functioning correctly. If you still have a print quality problem
  • HP Officejet 4620 | User Guide - Page 139
    inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 4. Replace the cover in the printer, and then close the ink cartridge access door. 3 2 1 5. Turn on the printer (if you turned it off), and resend the print job. Clear jams 135
  • HP Officejet 4620 | User Guide - Page 140
    not remove all the pieces of paper from the printer, more paper jams are likely to occur. 4. Close the cover of the ADF, pressing down firmly until it snaps into place. Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from the output tray frequently. • Make
  • HP Officejet 4620 | User Guide - Page 141
    specifications. • If the printer is about to run out of paper, allow the printer to run out of paper first, and then add paper. Do not try to add paper when the printer is trying to pick up a sheet. • Make sure that the printer is clean. For more information, see Maintain the printer. Clear jams 137
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    topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: • Hewlett-Packard limited warranty statement • Ink cartridge warranty information 138
  • HP Officejet 4620 | User Guide - Page 143
    Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is depleted or the "end of warranty" date printed
  • HP Officejet 4620 | User Guide - Page 144
    as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM format, may be found on the product as indicated: For more information about the Hewlett-Packard limited warranty statement, see Hewlett-Packard limited warranty statement
  • HP Officejet 4620 | User Guide - Page 145
    .0 inches) Printer weight (including printing supplies) 6.2 kg (13.7 lb) Product features and capacities Feature Connectivity Ink cartridges Supply yields Printer languages Font support Duty cycle Capacity • USB 2.0 high speed • Wireless 802.11b/g/n 1(HP Officejet 4620 e-All-in-One series) 1 This
  • HP Officejet 4620 | User Guide - Page 146
    requirements, visit www.hp.com/go/customercare. Operating system compatibility • Windows XP Service Pack 2 and Service Pack 3 (32-bit) (Professional and Home Editions), Windows Vista Service Pack 2 (32-bit and 64-bit), Windows 7 Service Pack 0 and Service Pack 1 (32-bit and 64-bit) • Mac OS X v10
  • HP Officejet 4620 | User Guide - Page 147
    Use the tables to determine the correct media to use with your printer, and to determine what features work with your media. • Understand supported sizes • Understand supported media types and weights Understand supported sizes Media size Standard media sizes U.S. Letter (216 x 279 mm; 8.5 x 11
  • HP Officejet 4620 | User Guide - Page 148
    and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post. NOTE: Printing on custom-size media is not supported by this printer. Understand supported media types and weights Tray Input tray Type Paper Weight 60 to 105 g/m2 Capacity Up to 80 sheets of plain
  • HP Officejet 4620 | User Guide - Page 149
    (continued) Tray Type Photo media Labels Envelopes Cards Output tray All supported media ADF Paper Weight (16 to 28 lb bond) inch stacked) Up to 20 sheets of plain paper (text printing) 35 sheets Set minimum margins The document margins must match (or exceed) these margin
  • HP Officejet 4620 | User Guide - Page 150
    is not supported by this printer. Print specifications • Print speeds vary according to the complexity of the document. • Print resolution ◦ Black print resolution Up to 600 x 600 dpi with pigmented black ink ◦ Color print resolution Up to 4800 x 1200 dpi optimized on HP Advanced Photo Paper with
  • HP Officejet 4620 | User Guide - Page 151
    Color: 24-bit color, 8-bit grayscale (256 levels of gray) • Maximum scan size: ◦ Scanner glass: 216 x 297 mm (8.5 x 11.7 inches) ◦ ADF: 216 x 356 mm (8.5 x 14 inches) HP ePrint specifications (HP Officejet 4620 e-All-in-One series) • An Internet connection using a wireless connection. • Maximum size
  • HP Officejet 4620 | User Guide - Page 152
    : 100 to 240 VAC, 50/60 Hz Output voltage: +32V/+12V at 313 mA/ 166 mA Power consumption 13 watts printing (Normal Mode); 15 watts copying (Normal Mode) Acoustic emission specifications Print in Draft mode, noise levels per ISO 7779 • Sound pressure (bystander position) LpAm 55 (dBA) (mono Draft
  • HP Officejet 4620 | User Guide - Page 153
    information The printer meets product in the European Economic Area • Australia wired fax statement • European Union Regulatory Notice • Regulatory be confused with the marketing name (HP Officejet 4610 All-in-One series or HP Officejet 4620 e-All-in-One series) or product number (CR771A,
  • HP Officejet 4620 | User Guide - Page 154
    outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. For further information, contact: Manager of Corporate Product Regulations Hewlett-Packard Company 3000 Hanover Street Palo Alto, Ca 94304 (650) 857-1501
  • HP Officejet 4620 | User Guide - Page 155
    Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Gloss of housing of peripheral devices for Germany GS-Erklärung (Deutschland) Das Gerät ist nicht für die Benutzung im unmittelbaren
  • HP Officejet 4620 | User Guide - Page 156
    to maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for warranty or to program this information into your fax machine, you should complete the steps described in the software. 152 Technical information
  • HP Officejet 4620 | User Guide - Page 157
    an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface might consist Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes Gerät
  • HP Officejet 4620 | User Guide - Page 158
    was purchased. Contact the vendor or Hewlett-Packard Company if additional product support is necessary. This equipment has been certified by the manufacturer in accordance with Directive 1999/5/EC (annex II) for Pan-European single-terminal connection to the public switched telephone network
  • HP Officejet 4620 | User Guide - Page 159
    is indicated by one of the following (not available for all products) is intended for connection to analogue telephone networks. Products with wireless LAN www.arcep.fr. The point of contact for regulatory matters is: Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen
  • HP Officejet 4620 | User Guide - Page 160
    be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of
  • HP Officejet 4620 | User Guide - Page 161
    Notice to users in Taiwan Regulatory information 157
  • HP Officejet 4620 | User Guide - Page 162
    Hewlett-Packard hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
  • HP Officejet 4620 | User Guide - Page 163
    and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements
  • HP Officejet 4620 | User Guide - Page 164
    Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency's ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service
  • HP Officejet 4620 | User Guide - Page 165
    Battery disposal in Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze batterij leeg is, moet deze volgens de geldende regels worden afgevoerd. Environmental product stewardship program 161
  • HP Officejet 4620 | User Guide - Page 166
    real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet de maintenir l'int
  • HP Officejet 4620 | User Guide - Page 167
    RoHS notices (China only) Toxic and hazardous substance table RoHS notices (Ukraine only 3 2008 № 1057 Environmental product stewardship program 163
  • HP Officejet 4620 | User Guide - Page 168
    , BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR * BUSINESS INTERRUPTION copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy
  • HP Officejet 4620 | User Guide - Page 169
    OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. LICENSE.hmac-sha2-bsd--nos_crypto HMAC-SHA-224 (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR * BUSINESS INTERRUPTION)
  • HP Officejet 4620 | User Guide - Page 170
    Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: "This product includes software written by Tim Hudson ([email protected])" THIS SOFTWARE TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS
  • HP Officejet 4620 | User Guide - Page 171
    WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including
  • HP Officejet 4620 | User Guide - Page 172
    DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project
  • HP Officejet 4620 | User Guide - Page 173
    DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER includes software written by Tim Hudson ([email protected]). Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in
  • HP Officejet 4620 | User Guide - Page 174
    DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS * INTERRUPTION) HOWEVER 18th, 2005 Copyright (C) 1995-2005 Jean-loup Gailly and Mark Adler This software is provided 'as-is', without any express or implied warranty. In
  • HP Officejet 4620 | User Guide - Page 175
    Third-party licenses 171
  • HP Officejet 4620 | User Guide - Page 176
    Embedded web server (HP Officejet 4620 eAll-in-One series). • On the printer status report (see Understand the Printer Status Report). • On the label of the ink cartridge you are replacing. On a sticker inside the printer. CAUTION: The Setup ink cartridge that comes with the printer is not available
  • HP Officejet 4620 | User Guide - Page 177
    . You do not need to replace cartridges until print quality becomes unacceptable. HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently
  • HP Officejet 4620 | User Guide - Page 178
    can also use the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access these tools through the HP software you installed with the printer. After you run these tools, follow
  • HP Officejet 4620 | User Guide - Page 179
    and voice mail Select the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the printer. This is important because you might need to connect some of your existing office equipment directly
  • HP Officejet 4620 | User Guide - Page 180
    recommended fax setup. Step-by-step instructions are included for each case in the sections that follow. NOTE: If your home or office setup is not described in this section, set up the printer as you would a regular analog phone. Make sure you use the phone cord supplied in the box to connect one
  • HP Officejet 4620 | User Guide - Page 181
    DSL PBX Distinct Voice ive ring calls service Computer Answering Voice dial-up machine mail modem service Recommended fax setup Case J: Shared voice/fax line with computer modem and answering machine Case K: Shared voice/fax line with computer dial-up modem and voice mail Case A: Separate
  • HP Officejet 4620 | User Guide - Page 182
    to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. Case B: Set up the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to
  • HP Officejet 4620 | User Guide - Page 183
    only one phone cord is supplied, you might need to obtain additional phone cords for this setup. 3. Connect an additional phone cord from the DSL filter to the telephone wall jack. 4. Run a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service
  • HP Officejet 4620 | User Guide - Page 184
    phone cord to the adapter provided for your country/region. To set up the printer with a distinctive ring service 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the
  • HP Officejet 4620 | User Guide - Page 185
    you selected (Rings to Answer setting). The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case E: Shared
  • HP Officejet 4620 | User Guide - Page 186
    . If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case
  • HP Officejet 4620 | User Guide - Page 187
    to respond in person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance
  • HP Officejet 4620 | User Guide - Page 188
    provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 184 Additional fax setup
  • HP Officejet 4620 | User Guide - Page 189
    service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 4 1 23 5 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one
  • HP Officejet 4620 | User Guide - Page 190
    you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case H: Shared
  • HP Officejet 4620 | User Guide - Page 191
    the printer 3 1 5 2 4 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer ( the printer. 3. Connect a phone to the "OUT" port on the back of
  • HP Officejet 4620 | User Guide - Page 192
    fax tones from a sending fax machine, you need to answer the fax call manually. If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service
  • HP Officejet 4620 | User Guide - Page 193
    of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up
  • HP Officejet 4620 | User Guide - Page 194
    : If you do not connect your answering machine directly to the printer, fax tones from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer. 3. Using the phone cord supplied in the box with the printer, connect one end to your telephone
  • HP Officejet 4620 | User Guide - Page 195
    , the printer emits fax reception tones and receives the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or
  • HP Officejet 4620 | User Guide - Page 196
    provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 192 Additional fax setup
  • HP Officejet 4620 | User Guide - Page 197
    purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections. 6. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If
  • HP Officejet 4620 | User Guide - Page 198
    labeled 2-EXT on the back of the printer. NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer. 5. Connect the DSL modem to the parallel splitter
  • HP Officejet 4620 | User Guide - Page 199
    machine can record a voice message. If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service parallel splitter has one RJ-11 port
  • HP Officejet 4620 | User Guide - Page 200
    to incoming fax calls, or the printer cannot receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Serial-type fax setup For information on setting up the printer for faxing using a serial
  • HP Officejet 4620 | User Guide - Page 201
    , review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed, and that full-size paper
  • HP Officejet 4620 | User Guide - Page 202
    wireless network NOTE: If you encounter problems connecting the printer, see Solve wireless problems (HP Officejet 4620 e-All-in-One series) TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting). Before you
  • HP Officejet 4620 | User Guide - Page 203
    printer using the HP printer software (Recommended) • Set up the printer using WiFi Protected Setup (WPS) • Set up the printer using the embedded web server (EWS) NOTE: If you have already been using the printer with a different type of connection, such as a USB connection, follow the instructions
  • HP Officejet 4620 | User Guide - Page 204
    , connect the USB cable to the printer. NOTE: If you are using a computer with Mac OS X, add the printer to the print queue. Click System Preferences in the Dock, click Print & Fax or Print & Scan in the Hardware section, click +, and then select the printer. 200 Network setup (HP Officejet 4620
  • HP Officejet 4620 | User Guide - Page 205
    Test the wireless connection Print the wireless test page for information about the printer's wireless connection. The wireless test page provides information about the printer's status, hardware (MAC) address, and IP address. If the printer is connected to a network, the test page displays details
  • HP Officejet 4620 | User Guide - Page 206
    connect to non-preferred networks. This is disabled by default in Windows XP. Guidelines for reducing interference on a wireless network The following tips will help : • View and print network settings • Turn the wireless radio on and off 202 Network setup (HP Officejet 4620 e-All-in-One series)
  • HP Officejet 4620 | User Guide - Page 207
    To view the IP address of the printer: • Print the network configuration page. For more information, see Understand the network configuration page (HP Officejet 4620 e-All-in-One series). • Open the HP software (Windows), double-click Estimated Ink Levels, click the Device Information tab. The
  • HP Officejet 4620 | User Guide - Page 208
    network defaults have been restored. NOTE: Print the network configuration page and verify that the network settings have been reset. For more information, see Understand the network configuration page (HP Officejet 4620 e-All-in-One series). 204 Network setup (HP Officejet 4620 e-All-in-One series)
  • HP Officejet 4620 | User Guide - Page 209
    until print quality becomes unacceptable. To open HP Utility Double-click the HP Utility icon. This icon is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk. Embedded web server (HP Officejet 4620 e-All-in-One series) When the printer is connected to
  • HP Officejet 4620 | User Guide - Page 210
    cookie helps manually printer, if you disable cookies, you also disable one or more of the following features: • Starting where you left the application (especially useful when using setup supported web browser on your computer, type the IP address or hostname assigned to the printer in Mac OS
  • HP Officejet 4620 | User Guide - Page 211
    F How do I? • Get started • Print • Scan • Copy • Fax • Work with ink cartridges • Solve a problem How do I? 207
  • HP Officejet 4620 | User Guide - Page 212
    G Errors (Windows) Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as a paper jam), the printer saves incoming faxes to memory until the problem is resolved. However, the printer's memory might fill up with faxes that
  • HP Officejet 4620 | User Guide - Page 213
    HP support for service or replacement. For more information about ink cartridge warranty, see Ink cartridge warranty information. If the problem persists after you replace the cartridge, contact HP support. For more information, see HP support. Incompatible older generation cartridge installed
  • HP Officejet 4620 | User Guide - Page 214
    cartridges). To clear the obstruction, press the (Power) button to turn off the printer, and then check the printer for jams. For more information, see Clear jams. Paper Jam Paper has become jammed in the printer. Before you try to clear the jam, check the following: • Make sure that you have loaded
  • HP Officejet 4620 | User Guide - Page 215
    , see HP support. Previously used ink cartridge installed The ink cartridge identified in the message was previously used in a different printer. You can use ink cartridges in different printers, but if the cartridge was left outside of a printer for an extended period of time, the print quality of
  • HP Officejet 4620 | User Guide - Page 216
    until the carriage stops moving. If you still receive a supply upgrade problem error message contact HP support. For more information about contacting HP support, see HP support. Non-HP ink cartridges installed HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or
  • HP Officejet 4620 | User Guide - Page 217
    does not cover repairs or service due to use of non-HP cartridges or ink. HP does not guarantee the quality or reliability of non-HP ink. Information about ink levels will not be available. Use SETUP cartridges When you first setup the printer, you must install the cartridges that shipped in the box
  • HP Officejet 4620 | User Guide - Page 218
    print with black, replace the black ink cartridge. For information about how to install new cartridges, see Replace the ink cartridges. CAUTION: Do NOT remove the empty black cartridge to print in Use Color Only mode. Incompatible ink cartridges The ink cartridge is not compatible with your printer
  • HP Officejet 4620 | User Guide - Page 219
    HP, see HP support. Do not use cartridges that are leaking. If there are no leaks, re-install cartridges and close the printer cover. Turn the printer off then on again. If you get this message a second time, contact HP. For more information about contacting HP, see HP support. Problem with ink
  • HP Officejet 4620 | User Guide - Page 220
    27 feeding problems, troubleshoot 27 load originals 19 media sizes supported 143 automatic fax reduction 53 B backup fax 51 baud rate 63 black and white pages copy 42 fax 44 black dots or streaks, troubleshoot copies 92 scan 97 blank pages, troubleshoot copy 91 print 85 scan 97 blocked fax numbers
  • HP Officejet 4620 | User Guide - Page 221
    incompletely filled on copies 93 look different from original scan 97 H hardware, fax setup test 99 head 126 header, fax 60 Hewlett-Packard Company notices 3 HP Utility (Mac OS X) opening 205 humidity specifications 148 I ink cartridge access door, locating 12 ink cartridges check ink levels 74
  • HP Officejet 4620 | User Guide - Page 222
    copies, troubleshoot 92 scans, troubleshoot 97 load photo 23 tray 20, 22 load cards 23 load envelopes 22 load media 20 log, fax print 67 M Mac OS Print borderless 36 Print photos 34 print settings 31 Mac OS X HP Utility 205 maintain printhead 126 maintenance align printhead 127 check ink levels
  • HP Officejet 4620 | User Guide - Page 223
    Print brochures print 32 Print envelope 33 Print envelopes Mac OS 33 Print photos Mac OS 34 Windows 34 print quality report 89, 128 print settings print quality 87 printer control panel locating 11 network settings 202 scan from 37 send faxes 45 printer driver warranty 139 printer software (Windows
  • HP Officejet 4620 | User Guide - Page 224
    types and weights supported 144 trays capacities 144 clear jams 134 load media 20 locating 11 media sizes supported 143 media types and weights supported 144 paper guides illustration 11 troubleshoot feeding 90 troubleshoot answering machines 110 blank pages printed 85 copy 91 copy quality 92 cut
  • HP Officejet 4620 | User Guide - Page 225
    123 nothing prints 83 paper-feed problems 89 power 83 print 82 printer status report 122 receive faxes 104, 107 scan 93 scan quality 96 send faxes 104, 106, 109 skewed copies 92 skewed pages 90 tips 82 troubleshooting hardware installation suggestions 120 HP software installation suggestions 121
  • HP Officejet 4620 | User Guide - Page 226
    222
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    © 2012 Hewlett-Packard Development Company, L.P. www.hp.com/go/customercare Podręcznik użytkownika
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OFFICEJET
4610/4620
User Guide