HP Officejet 5600 User Guide

HP Officejet 5600 - All-in-One Printer Manual

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  • HP Officejet 5600 | User Guide - Page 1
    HP Officejet 5600 All-in-One series User Guide
  • HP Officejet 5600 | User Guide - Page 2
    HP Officejet 5600 All-in-One series User Guide
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    all instructions in the Setup Guide. 2. Install the product in a protected location where no one can step on or trip over the power cord, and where the power cord will not be damaged. 8. If the product does not operate normally, see the onscreen Troubleshooting help. 9. No operator-serviceable
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    scan features 57 Scan an image ...57 Share a scanned image with friends and relatives 58 Print a scanned image 59 Edit a scanned image 59 7 Print from your computer 61 Print from a software cartridges 73 Order other supplies 73 10 Maintain your HP All-in-One 75 Clean the HP All-in-One 75
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    89 View the Readme file 90 Setup troubleshooting 90 Operational troubleshooting 110 Device update ...113 12 HP warranty and support 117 Warranty ...117 Before you call HP customer support 119 Access your serial number and service ID 119 Get support and other information from the Internet 119
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    software installed on your computer. The software includes copy, fax, scan, and photo functionality, as well as troubleshooting tips and helpful information. For more information, see the onscreen HP Image Zone Help and Use the HP Image Zone software. The HP Image Zone software does not support Mac
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    insert a 3-second pause in a fax number. One-touch speed dial buttons: Access the first five speed dial numbers. Keypad: Enter fax numbers, values, or text. Attention light: When blinking, the attention light indicates an error has occurred that requires your attention. 4 HP Officejet 5600 All-in
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    help window on Scan: Presents the Scan To menu for selecting a scan destination. Fax: Presents the Fax Menu for selecting options. Copy: Presents the Copy Menu for selecting options. Menu overview The following topics provide a quick reference to top-level menus that appear on the HP All-in-One
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    How to Fax Set New Defaults Scan To menu The following Scan To menu options are available when you press the Scan button on the control panel. The options available on this menu vary depending on the software applications installed on your computer. HP Image Zone Microsoft PowerPoint Adobe Photoshop
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    . The HP Image Zone software is installed on your computer when you set up your HP All-in-One. For further information, see the Setup Guide that came with your device. Note If you selected the minimum installation of the HP Image Zone software, the HP Image Zone Express software is installed rather
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    the software installation. To correct this, use the Control Panel in Windows to completely uninstall the HP Image Zone software; then reinstall the software. For more information, see the Setup Guide that came with your HP All-in-One. To open the HP Image Zone software on a Mac ➔ Click the HP Image
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    including troubleshooting tips and step-by-step instructions. It also provides additional setup instructions to supplement those in the Setup Guide. HP Image Zone Tour (Windows) The HP Image Zone Tour is a fun, interactive way to get a brief overview of the software included with your HP All-in-One
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    which might not be found in other publications. Install the software to access the Readme file. If you have Internet access, you can get help and support from the HP website. This website offers technical support, drivers, supplies, and ordering information. 10 HP Officejet 5600 All-in-One series
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    . To access the HP Image Zone Help on a Windows computer 1. In the HP Solution Center, click the tab for your HP All-in-One. For information on accessing the HP Solution Center, see Use the HP Image Zone software. 2. In the Device Support area, click Onscreen Guide or Troubleshooting. - If you click
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    information about your HP All-in-One, open the Troubleshooting and support book, and then open the 5600 series Troubleshooting book. - The other books listed on the Contents tab provide information on using the HP Image Zone software to complete tasks on your HP All-in-One. Sections that contain
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    on the right side of the Help window displays the Help topic you select from one of the tabs on the left. Help topics include descriptive text, step-bystep instructions, and illustrations, if applicable. ● area. At other times, there might be more than one applicable topic. When User Guide 13
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    Some topics include detailed instructions or additional information that window. Use the Help on a Mac This section explains how to access the onscreen Help on a Mac. It tells you how to navigate and search the Help system to find the specific information you need. 14 HP Officejet 5600 All-in-One
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    the 5600 series Help. - For information on troubleshooting issues with your HP All-in-One, click the 5600 series Troubleshooting. - The other sections listed provide information on using the HP Image Zone software to complete tasks on your HP All-in-One. ● The center pane provides a top-down view
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    Zone software on the Mac. Use the scroll bars to the right of the display area to view all the content in a particular topic. Sometimes important information is not visible in the window without scrolling row in the results table. The selected topic appears. 16 HP Officejet 5600 All-in-One series
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    the preferences described in this section. This User Guide provides just a sampling of the preferences available to help you get started using your HP All-in-One. Explore the onscreen HP Image Zone Help that came with your HP All-in-One software for information on all the preferences available for
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    Guide for later use. In this section, you will learn how to set up your HP All-in-One so that faxing works successfully with equipment and services you might already have on the same phone line as your HP All-in-One. Tip You can also use the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac
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    Windows) or Fax Setup Utility (Mac), follow the procedures in this section to complete your fax setup. Set up the HP All-in-One for faxing Before you begin setting up your HP All-in-One for faxing, determine which kind of phone system your country/region uses. The instructions for setting up your HP
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    subscriber line (DSL) service through your telephone company? HP All-in-One? ❑ Yes, I receive voice calls. ❑ No. Please continue answering questions. 5. Do you have a computer modem on the same phone line as your HP All-in-One? ❑ Yes, I have a computer modem. ❑ No. Finish setup 20 HP Officejet
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    to and from your computer software programs through a dial-up one end to your telephone wall jack and the other end to the port labeled "1-LINE" on the back of your HP All-inOne. If you use another phone cord, you might experience problems sending and receiving faxes. Other equipment/ services
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    Yes to questions 4, 5, and 6 only.) Not applicable. Voice calls, computer modem, and voice mail service Case K: Shared voice/fax line with computer modem and voice mail (You answered Yes to questions 4, 5, and 7 only.) Not applicable. Finish setup 22 HP Officejet 5600 All-in-One series
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    hp.com/at/faxconfig www.hp.com/de/faxconfig www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp HP All-in-One connected to the "1-LINE" port To set up your HP All-in-One with a separate fax line 1. Using the phone cord supplied in the box with your HP All-in-One, connect one HP All-in-One is
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    . Case B: Set up your HP All-in-One with DSL If you have a DSL service through your telephone company, use the instructions in this section to connect a or services attached to this phone line, such as a distinctive ring service, answering machine, or voice 24 HP Officejet 5600 All-in-One series
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    ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up your HP All-in-One as described in this section. Finish setup User Guide 25
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    HP All-in-One connected to the "1-LINE" port To set up your HP All-in-One with a distinctive ring service 1. Using the phone cord supplied in the box with your HP All-in-One, connect one your HP All-in-One might answer both voice calls and fax calls or it might not answer at all. 4. (Optional) Change
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    as described in this section. Finish setup Back view of the HP All-in-One 1 Telephone wall jack 2 Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port 3 Telephone (optional) To set up your HP All-in-One with a shared voice/fax line 1. Using the phone cord supplied
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    through your telephone company, set up your HP Allin-One as described in this section. Note You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person
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    information on receiving faxes manually, see Receive a fax manually. Case G: Fax line shared with computer modem (no voice calls received) If you have a fax line on which you receive no voice calls, and you also have a computer modem connected on this line, set up your HP All-in-One as described in
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    do not turn off the automatic fax reception setting in your computer modem software, your HP All-in-One will not be able to receive faxes. 5. Set the Auto Answer see the 5600 series Troubleshooting section in the onscreen HP Image Zone Help. Finish setup 30 HP Officejet 5600 All-in-One series
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    port labeled "2-EXT" on the back of your HP All-in-One. 3. Connect a phone to the "OUT" port HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. If the supplied phone cord is too User Guide
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    software, your HP All-in-One will not be able to receive faxes. 6. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually: - If you set up the HP All-in-One , set up your HP All-in-One as described in this section. Finish setup 32 HP Officejet 5600 All-in
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    phone cord is too short, see The phone cord that came with my HP All-in-One is not long enough for information on extending it. 4. (Optional) If your answering machine does not have a built-in phone, for convenience you can purchase and use a parallel splitter (also known as a User Guide 33
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    setting on your HP All-in-One to the maximum number of rings supported by your device. Troubleshooting section in the onscreen HP Image Zone Help. Finish setup Example of a parallel splitter ● If your computer has two phone ports, set up your HP All-in-One as described below. 34 HP Officejet
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    on your computer 3 "OUT" phone port on your computer 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port To set up your HP All-in-One to a computer with two phone ports 1. Remove the white plug from
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    your computer modem software, your HP All-in-One will not be service, or to obtain a separate phone line for faxing. Since your computer modem shares the phone line with your HP All-in-One, you will not be able to use both your computer modem and your HP All-in-One Finish setup 36 HP Officejet
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    different ways to set up your HP All-in-One with your computer based on the Troubleshooting section in the onscreen HP Image Zone Help. Example of a parallel splitter ● If your computer has two phone ports, set up your HP All-in-One as described below. Finish setup Back view of the HP All-in-One
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    set up to receive faxes during the HP Image Zone software installation through the Fax Setup Wizard (Windows users) or Fax Setup Utility (Mac users). Depending on the information you provided, the HP All-in-One will be set to receive faxes automatically or manually. You can change the setting at any
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    information on receiving faxes manually, see Receive a fax manually. If you do not know which answer mode to use, see Set up the HP All-in-One for faxing. 1. answer in four rings or fewer and your HP All-in-One to answer in the maximum number of rings supported by your device. (The maximum number
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    test. If the test fails, review the report for information on how to fix the problem and rerun the test. To test your fax setup from the control panel 1. Set up your HP All-in-One for faxing according to the setup instructions in this chapter. 2. Insert the print cartridges and load full-size paper
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    HP recommends that you set up the fax header by using the Fax Setup Wizard (Windows users) or the Fax Setup Utility (Mac users) during the HP Image Zone software installation header information by using the HP Image Zone software that came with your HP All-in-One. In addition to entering fax Guide 41
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    OK. For more information on entering text, see Text and symbols. 7. Press 1 to add another group, or press 2 if you are finished. Finish setup 42 HP Officejet 5600 All-in-One series
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    provides instructions for loading originals in the automatic document feeder or on the glass to copy, scan, fed into the HP All-in-One. Load an original in the automatic document feeder You can copy, scan, or fax a guides inward until they stop at the left and right edges of the paper. User Guide 43
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    HP Premium Plus photo paper in the input tray. Note This device supports 10 x 15 cm (4 x 6 inch) with tab, A4-, letter-, and legal- (US only) size paper only. For borderless printing, the HP All-in-One only supports printing 10 x 15 cm (4 x 6 inch) paper with tab. 44 HP Officejet 5600 All-in-One
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    papers not specifically designed for your HP All-in-One. They can jam the HP All-in-One or repel the ink. ● Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck, and the ink is more likely to smear. ● Envelopes with clasps or windows. They can get stuck in the
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    you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages. 46 HP Officejet 5600 All-in
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    diagram engraved in the base of the input tray. 4. Slide the paper-width guide inward until it stops at the edges of the paper. Do not overload the within the input tray and is no higher than the top of the paper-width guide. 5. Replace the output tray. 6. Flip the output tray extender up toward you.
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    the HP All-in-One only supports printing paper-width guide. Load HP All-in-One to print notes, recipes, and other text. To print a high-quality borderless image, see Load 10 x 15 cm (4 x 6 inch) photo paper. Note The device leaves a 1.2 cm (.5 inch) border on one short edge. 48 HP Officejet
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    than the top of the paper-width guide. Load originals and load paper 5. HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Note For specific details on how to format text for printing on envelopes, consult the help files in your word processing software
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    printing or copying onto transparency film. HP Iron-On Transfers Locate the blue stripe on the nonprinting side of the transfer paper and then manually feed one sheet at a time into the input This paper is for printing only. 50 HP Officejet 5600 All-in-One series Load originals and load paper
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    guide does not bend the paper in the input tray. ● Do not force paper too far forward in the input tray. ● Use paper types that are recommended for your HP All-in-One paper jams, see Paper troubleshooting or the troubleshooting section in the onscreen HP Image Zone Help. Load originals and load paper
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    Chapter 4 Load originals and load paper 52 HP Officejet 5600 All-in-One series
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    instructions Guide provides just a sampling of the copy features available to help you get started using your HP All-in-One to make copies. Explore the onscreen HP Image Zone Help that came with your HP All-in-One software for information on all of the copy settings that your HP All-in-One supports
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    use the photo print cartridge for superior print quality. With the tricolor and photo print cartridges installed, you have a six-ink system. See Use a photo print cartridge for more information. as indicated by the engraved guides along the edge of the glass. 54 HP Officejet 5600 All-in-One series
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    and then press OK. 5. Press Copy repeatedly until Reduce/Enlarge appears. 6. Press until Fit to Page appears. 7. Press Start Black or Start Color. The HP All-in-One makes a 10 x 15 cm (4 x 6 inch) borderless copy of your original photo. Note You can remove the tab from the copy of your photo once
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    Chapter 5 Copy 56 HP Officejet 5600 All-in-One series
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    on. The HP All-in-One software must also be installed and running on your computer prior to scanning. To verify that the HP All-in-One software is running on a Windows computer, look for the HP Digital Imaging Monitor icon in the Windows system tray. On a Mac, the HP All-in-One software is always
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    Share software on the computer to send the image as a thumbnail preview to an e-mail recipient (the full-size image can be downloaded later, at the recipient's convenience), to an online photo album or photo finishing service, or to a network-connected HP device. 58 HP Officejet 5600 All-in-One
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    image You can print a scanned image using the HP Image Zone software. For more information, see the onscreen HP Image Zone Help that came with your software. Edit a scanned image You can edit a scanned image using the HP Image Zone software. You can also edit a scanned document by using your Optical
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    Chapter 6 Scan 60 HP Officejet 5600 All-in-One series
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    computer The HP All-in-One can be used with any software application that allows printing. The instructions vary slightly depending on whether you are printing from a Windows computer or a Mac. Make sure you follow the instructions for your operating system in this chapter. This User Guide provides
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    . To change the paper size, orientation, or scaling percentage 1. From the File menu in your software application, choose Page Setup. 2. Select the HP All-in-One in the Print Center (v 10.2) or Printer Setup Utility (v 10.3 or later) before you begin printing. Print 62 HP Officejet 5600 All-in
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    selected printer. 3. Make changes to the print settings, and click Print to print the job. Stop a print job Although you can stop a print job from either the HP All-in-One or the computer, HP recommends you stop it from the HP All-in-One for best results. Note Windows users: Although most software
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    ) from the Applications:Utilities folder. 2. Make sure the HP All-in-One is the selected printer. 3. From the Printers menu, choose Show Jobs. 4. Select the print job you want to cancel. 5. Click Delete. It can take a few moments for printing to be cancelled. Print 64 HP Officejet 5600 All-in
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    Guide provides just a sampling of the fax features available to help you get started using your HP All-in-One to send and receive faxes. Explore the onscreen HP Image Zone Help that came with your HP All-in-One software for information on all the fax features that your HP All-in-One supports manually
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    supported if you load your originals on the glass. You must load your originals in the document feeder tray. 2. Dial the number by using the keypad on the phone that is connected to your HP All-in-One. Note Do not use the keypad on the control panel of the HP All-in-One when manually
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    the speakers on your HP All-inOne. This enables with a calling card, HP recommends you create a speed enough. The HP All-in-One might begin HP All-in-One detects an original loaded in the automatic document feeder, you will hear a dial tone. - If the HP All-in-One Speed Dial or a one-touch speed dial
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    See Use a photo print cartridge. Receive a fax manually If you set up your HP All-in-One to receive faxes manually (the Auto Answer option is set to Off) or you answer the phone and hear fax tones, use the instructions in this section to receive faxes. 1. Make sure the HP All-in-One is turned on and
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    full of unprinted faxes, the HP All-in-One will stop answering incoming fax calls. ● On Error Only causes the HP All-in-One to store faxes in memory only if there is an error condition that prevents the HP All-in-One from printing the faxes (for example, if the HP All-in-One runs out of paper). The
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    your HP All-in-One so that it automatically prints a report when there is an error during transmission. 1. Press Setup. 2. Press 2, and then press 2. This selects Print Report and then selects Fax Error Report. 3. Press to select one of the following, and then press OK. Fax 70 HP Officejet 5600
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    error. This is the default setting. Off Does not print any fax error reports. On Fax Send Prints whenever there is a transmission error. On Fax Receive Prints whenever there is a receiving error does not appear, press Cancel again. The HP All-in-One prints any pages it has already started
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    Chapter 8 Fax 72 HP Officejet 5600 All-in-One series
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    all the print cartridges your device supports by doing the following: ● For Windows users: In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. Click the Estimated Ink Levels tab, and then click Print Cartridge Ordering Information. ● For Mac users: In
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    supplies Chapter 9 To order HP All-in-One software in other countries/regions, call the phone number for your country/region. The numbers listed below are current as of the publication date of this guide. For a list of current ordering numbers, go to www.hp.com/support. If prompted, choose your
  • HP Officejet 5600 | User Guide - Page 78
    to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges occasionally. This chapter provides instructions for keeping your HP All-in-One in top working condition. Perform these simple maintenance procedures as
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    Chapter 10 Maintain your HP All-in-One 3. Lift the automatic document feeder mechanism. There is a glass strip under on the white document backing located underneath the lid of the HP All-in-One. 1. Turn off the HP All-in-One, unplug the power cord, and raise the lid. 76 HP Officejet 5600 All-in
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    , you might need to replace the print cartridge. For more information on replacing print cartridges, see Replace the print cartridges. Note For examples of test patterns from normal and malfunctioning print cartridges, see the onscreen HP Image Zone Help that came with your software. User Guide 77
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    instructions to replace the black print cartridge with a photo print cartridge for printing high-quality color photos. Note You can also check the estimated amount of ink remaining in your cartridges by using the HP Image Zone software that came with your HP All-in- 78 HP Officejet 5600 All-in-One
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    One. For information, see the onscreen HP Image Zone Help that came with your software. When you receive a low-ink warning message on the control panel display, make sure you have a replacement print cartridge available. You should also replace the print cartridges when you see faded text or if you
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    cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 80 HP Officejet 5600 All-in-One
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    forward until it clicks into the socket. If you are installing the tri-color print cartridge, slide it into the left slot. If you are installing a black or photo print cartridge, slide it into the right slot. Maintain your HP All-in-One 8. Close the print-carriage access door. Use a photo print
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    your HP All-in-One Chapter 10 the photo print cartridge in its place. With the tri-color print cartridge and photo print cartridge installed, you have a six-ink system, which provides enhanced quality color photos. When you want to print regular text documents, swap the black print cartridge back
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    Maintain your HP All-in-One Align the print cartridges The HP All-in-One prompts you to align cartridges every time you install or replace a print cartridge. You can also align the print cartridges at any time from the control panel or by using the HP Image Zone software on your computer. Aligning
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    HP Image Zone software that came with your HP All-in-One, see the onscreen HP Image Zone Help that came with your software. Clean the print cartridges Use this feature when the self-test report shows streaking, white lines through any of the lines of color or when a color is muddy after installing
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    the slot. Note Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP All-in-One for more than 30 minutes. 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber
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    the HP All-in-One for more than 30 minutes. 4. Place the print cartridge on a piece of paper with the ink nozzles facing up. 5. Lightly moisten a clean foam rubber swab with distilled water. 6. Clean the face and edges around the ink nozzle area with the swab, as shown below. 86 HP Officejet 5600
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    nozzle plate. 7. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place. 8. Repeat if necessary for the other print cartridge. 9. Gently close the print-carriage access door and plug the power cord into the back of the HP All-in-One. User Guide 87
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    Chapter 10 Maintain your HP All-in-One 88 HP Officejet 5600 All-in-One series
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    on hardware setup, software installation, and fax setup troubleshooting information. ● Operational troubleshooting: Contains information on issues that might occur during normal tasks when using the HP All-in-One features. ● Device update: Based on advice from HP customer support or a message on
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    to HP, pointing to Officejet All-in-One 5600 series, and then clicking Readme. ● In Mac OS X, you can access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. Setup troubleshooting This section includes installation and configuration
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    , but I am having problems using the HP All-in-One with my computer Solution You must first install the software that came with your HP All-in-One before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions. Connecting the USB cable
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    . Do not touch the ink nozzles or the copper-colored contacts. Reinsert the print cartridges and verify that they are fully inserted and locked in place. For more information about installing print cartridges, see Work with print cartridges. Troubleshooting 92 HP Officejet 5600 All-in-One series
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    then click Contact HP for information on calling for technical support. The HP All-in-One does not print Solution If your HP All-in-One and computer are not communicating with each other, try the following: ● Check that the HP All-in-One print queue is not paused (Windows) or stopped (Mac). If it is
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    the printer, including the print-carriage access door. The shipping lock might still be in place on the left side of the HP All-in-One. Pull out the shipping lock and throw it away. Troubleshooting Software installation troubleshooting If you encounter a problem during software installation, see
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    checks screen appears (Windows) Solution Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software. You can also try installing HP Image Zone Express instead
  • HP Officejet 5600 | User Guide - Page 99
    HP Solution Center (Windows) If the essential icons (Scan Picture, Scan Document, and Send a Fax) do not appear, your installation might not be complete. Solution If your installation is incomplete, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One
  • HP Officejet 5600 | User Guide - Page 100
    computer until after you have reinstalled the software. 2. Press the On button to turn off the HP All-in-One. 3. On the Windows taskbar, click Start, Programs or All Programs, HP, Officejet All-in-One 5600 series, Uninstall. 4. Follow the onscreen instructions. 5. If you are asked whether you would
  • HP Officejet 5600 | User Guide - Page 101
    CD-ROM drive, and follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP All-in-One. 8. After the software is installed, connect the HP All-in-One to your computer. 9. Press the On button to turn the HP All-in-One on. After connecting and turning on
  • HP Officejet 5600 | User Guide - Page 102
    then double-click HP All-in-One Installer. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP All-in-One. Fax setup troubleshooting This section contains fax setup troubleshooting information for the HP All-in-One. If your HP All-in-One is not
  • HP Officejet 5600 | User Guide - Page 103
    , continue reviewing the troubleshooting information in this section. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. ● If you have a Windows computer and are running the test from the Fax Setup Wizard, make sure the HP All-in-One is
  • HP Officejet 5600 | User Guide - Page 104
    not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and your HP All-in-One is ready for faxing telephone. Troubleshooting Back view of the HP All-in-One 1 Telephone wall jack 2 Phone cord supplied in the box with your HP All-in-One connected to
  • HP Officejet 5600 | User Guide - Page 105
    supplied in the box with your HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled "1-LINE" on the back of your HP All-in-One. For more information on setting up your HP All-in-One for faxing, see Fax setup. 102 HP Officejet 5600 All-in
  • HP Officejet 5600 | User Guide - Page 106
    sure you connect your HP All-in-One to an analog phone problem, disconnect everything from the phone line, and then run the test again. - If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try Troubleshooting User Guide
  • HP Officejet 5600 | User Guide - Page 107
    time, until you identify which piece of equipment is causing the problem. - If the Fax Line Condition Test fails without the other equipment, connect the HP All-in-One to a working phone line and continue reviewing the troubleshooting information in this section. ● If you are using a phone splitter
  • HP Officejet 5600 | User Guide - Page 108
    error message providing information about the problem and how to solve it. If there is an error, the HP All-in-One will not send or receive a fax until the error (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the HP All-in-One is connected to the correct
  • HP Officejet 5600 | User Guide - Page 109
    your HP All-in-One 3 Telephone ● If you are sending a fax manually from your phone that is connected directly to the HP All-in-One, you must use the keypad on the telephone to send the fax. You cannot use the keypad on the control panel of the HP All-in-One. 106 HP Officejet 5600 All-in-One series
  • HP Officejet 5600 | User Guide - Page 110
    HP All-in-One when you have a voice mail service, see Fax setup. For information on receiving faxes manually, see Receive a fax manually. ● If you have a computer modem on the same phone line with your HP All-inOne, check to make sure that the computer modem software Troubleshooting User Guide 107
  • HP Officejet 5600 | User Guide - Page 111
    hear fax tones, the receiving fax machine might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. Troubleshooting 108 HP Officejet 5600 All-in-One series
  • HP Officejet 5600 | User Guide - Page 112
    the box with your HP All-in-One, connect one end to the coupler, then connect the other end to the port labeled "1LINE" on the back of your HP All-in-One. 2. Connect another phone cord to the open port on the coupler and to the telephone wall jack, as shown below. Troubleshooting User Guide 109
  • HP Officejet 5600 | User Guide - Page 113
    .hp.com/support. Do not load curled or wrinkled paper, or paper with bent or torn edges, into the input tray. For more information, see Load paper. If paper does become jammed in your device, follow these instructions to clear the paper jam. Troubleshooting 110 HP Officejet 5600 All-in-One series
  • HP Officejet 5600 | User Guide - Page 114
    inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur. 3. Replace the rear clean-out door. Gently push the door forward until it snaps into place. 4. Press OK to continue the current job. Troubleshooting User Guide 111
  • HP Officejet 5600 | User Guide - Page 115
    feeder. Troubleshooting 2. Gently originals that are heavy with ink. ● If the automatic manually. To clean the rollers or separator pad 1. Lift the cover of the automatic document feeder. The rollers and separator pad are identified in the following illustration. 112 HP Officejet 5600 All-in-One
  • HP Officejet 5600 | User Guide - Page 116
    HP All-in-One. Device update In order to keep your HP All-in-One running smoothly with the most advanced technology available, you can retrieve device updates for your HP All-in-One from the HP support website and install them using the Device Update Wizard. Also, you Troubleshooting User Guide
  • HP Officejet 5600 | User Guide - Page 117
    Windows user, you can set the Software Update utility (part of the HP Image Zone software installed on your computer) to automatically search the HP support , or an error message indicates the update failed, call HP support for assistance. Troubleshooting 114 HP Officejet 5600 All-in-One series
  • HP Officejet 5600 | User Guide - Page 118
    download an update for your HP All-in-One from www.hp.com/support. 2. Double-click the downloaded file. The installer opens on your computer. 3. Follow the onscreen prompts to install the update to your HP All-in-One. 4. Restart the HP All-in-One to complete the process. Troubleshooting User Guide
  • HP Officejet 5600 | User Guide - Page 119
    Chapter 11 Troubleshooting 116 HP Officejet 5600 All-in-One series
  • HP Officejet 5600 | User Guide - Page 120
    must first contact an HP service office or an HP Customer Support Center for basic troubleshooting. See Before you call HP customer support for steps to take before calling Customer Support. Note This information does not apply to customers in Japan. For information on service options in Japan, see
  • HP Officejet 5600 | User Guide - Page 121
    the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. 5. If
  • HP Officejet 5600 | User Guide - Page 122
    on service options in Japan, see HP Quick Exchange Service (Japan). 1. Make sure that: a. Your HP All-in-One is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded in the input tray. 2. Reset your HP All-in-One: a. Turn
  • HP Officejet 5600 | User Guide - Page 123
    HP at the phone number provided in this guide. As part of our constant efforts to improve our phone support service, we advise you to check our website on a regular basis for new information regarding service features and delivery. HP warranty and support 120 HP Officejet 5600 All-in-One series
  • HP Officejet 5600 | User Guide - Page 124
    Canada (Mississauga Area) (905) 206-4663 Canada 1-800-474-6836 Central America & The Caribbean www.hp.com/support Chile 800-360-999 021-3881-4518 800-810-3888 : 3002 Colombia (Bogota) Colombia 571-606- 278-8666 0-800-474-68368 Viêt Nam +84 88234530 HP warranty and support User Guide 121
  • HP Officejet 5600 | User Guide - Page 125
    information on service options in Japan, see HP Quick Exchange Service (Japan). This section provides instructions on how to replace print cartridges in your HP All-in-One and remove the control panel faceplate. Replace the print cartridges in your HP All-in-One 1. Turn on the HP All-in-One and wait
  • HP Officejet 5600 | User Guide - Page 126
    4. Place the print cartridges in print cartridge protectors or an airtight plastic container so they will not dry out, and put them aside. Do not send them with the HP All-in-One unless the HP customer support call agent instructs you to. 5. Close the print-carriage access door and wait a few
  • HP Officejet 5600 | User Guide - Page 127
    for service personnel (samples of print quality problems are helpful). - A copy of the sales slip or other proof of purchase to establish the warranty coverage period. - Your name, address, and a phone number where you can be reached during the day. HP warranty and support 124 HP Officejet 5600
  • HP Officejet 5600 | User Guide - Page 128
    and international regulatory information for your HP All-in-One are provided in this section. System requirements Software system requirements are located in the is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. User Guide 125
  • HP Officejet 5600 | User Guide - Page 129
    ) Print specifications ● Resolution: 1200 x 1200 dpi black, 4800 optimized dpi color, 4800 dpi 6 ink ● Method: drop-on-demand thermal inkjet ● Language: Lightweight Imaging Device Interface Language (LIDIL) ● the document ● Duty cycle: 1000 pages per month 126 HP Officejet 5600 All-in-One series
  • HP Officejet 5600 | User Guide - Page 130
    model) ● Fit to page, pre-scan ● Copy speed: up to 20 copies Manual multiple-page fax ● Automatic busy redial up to five times (varies by model) ● Automatic no-answer redial one time (varies by model) ● Confirmation and activity reports ● CCITT/ITU Group 3 fax with Error Correction Mode User Guide
  • HP Officejet 5600 | User Guide - Page 131
    196 x 98 200 x 200 Scan specifications ● Image editor included ● Integrated OCR software automatically converts scanned text to editable text ● Scan speeds vary according to the complexity acoustic information from the HP website. Go to www.hp.com/support. 128 HP Officejet 5600 All-in-One series
  • HP Officejet 5600 | User Guide - Page 132
    a voluntary program established to encourage the development of energy-efficient office products. ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. For more information on
  • HP Officejet 5600 | User Guide - Page 133
    regions, and lets you recycle used print cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html so you will have the opportunity to maintain uninterrupted service. 130 HP Officejet 5600 All-in-One series
  • HP Officejet 5600 | User Guide - Page 134
    Technical information If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for warranty or repair information. Your telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until
  • HP Officejet 5600 | User Guide - Page 135
    Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone network in a Contact the vendor or Hewlett-Packard Company if additional product support is necessary. This equipment has been certified by the HP Officejet 5600 All-in-One series
  • HP Officejet 5600 | User Guide - Page 136
    and loop disconnect dialing. In the unlikely event of problems with loop disconnect dialing, it is recommended to plug, provided with the HP Allin-One into the wall socket (TAE 6) code N. This HP fax product can be used in this document complies with ISO/IEC Guide 22 and EN 45014. It identifies
  • HP Officejet 5600 | User Guide - Page 137
    Chapter 13 HP Officejet 5600 All-in-One series declaration of conformity Technical information 134 HP Officejet 5600 All-in-One series
  • HP Officejet 5600 | User Guide - Page 138
    , 67 customer support contact 119 HP Quick Exchange Service (Japan) 122 North America 120 outside U.S. 120 serial number 119 service ID 119 warranty 117 website 119 D date 17 declaration of conformity European Economic Area 133 United States 134 device update about 113 Mac 115 Windows 114 dial tone
  • HP Officejet 5600 | User Guide - Page 139
    6 other resources 9 use onscreen Help 11 HP Instant Share e-mail 58 scan images 58 send a scan 58 send images 58, HP Solution Center, missing icons 96 I images edit scanned 59 scan 57 send a scan 58 ink cartridges. See print cartridges install software, troubleshoot 90 ISDN line, set up with fax
  • HP Officejet 5600 | User Guide - Page 140
    ink nozzle area 86 handle 78 order 73 part names 78 photo print cartridge 81 replace 78 store 82 troubleshoot 92, 113 print margin specifications 126 R Readme file 90 receive fax auto answer mode 38 automatically 68 manually 68 rings to answer 39 troubleshoot problems 104, 107 recycle HP All-in-One
  • HP Officejet 5600 | User Guide - Page 141
    scan , customer support 119 telephone software installation 94 USB cable 91 two-wire phone cord 104, 109 U uninstall software 97 USB cable installation 91 V voice mail set up with fax 28, 36 troubleshoot 107 volume, adjust 18 W wall jack test, fax 100 warranty 117 138 HP Officejet 5600 All-in-One
  • HP Officejet 5600 | User Guide - Page 142
    © 2005 Hewlett-Packard Development Company, L.P. Electronic Edition www.hp.com *Q5610-90155* *Q5610-90155* Q5610-90155
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HP Officejet 5600 All-in-One series
User Guide