HP Officejet 6500A User Guide

HP Officejet 6500A - Plus e-All-in-One Printer Manual

HP Officejet 6500A manual table of contents:

  • HP Officejet 6500A | User Guide - Page 1
    OFFICEJET 6500A User Guide E710
  • HP Officejet 6500A | User Guide - Page 2
  • HP Officejet 6500A | User Guide - Page 3
    HP Officejet 6500A (E710) eAll-in-One series User Guide
  • HP Officejet 6500A | User Guide - Page 4
    ...prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty ...such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not...
  • HP Officejet 6500A | User Guide - Page 5
    ...14 Change printer settings...15 Finding the printer model number...15 HP Digital Solutions...15 Select print media...16 Recommended papers ... models only)...25 Install the duplexer...25 Turn on accessories in the printer driver...26 To turn on accessories on Windows computers...26 ...
  • HP Officejet 6500A | User Guide - Page 6
    ... Copy Copy documents...44 Change copy settings...44 Fax Send a fax...46 Send a standard fax...46 Send a standard fax from the computer...47 Send a fax manually from a phone...48 Send a fax using monitor dialing...49 Send a fax from memory...49 Schedule a fax to send later...50 Send a fax to multiple...
  • HP Officejet 6500A | User Guide - Page 7
    ... Print a Caller ID Report...68 View the Call History...68 6 Web HP Apps...70 Marketsplash by HP...71 Work with ink cartridges Information on ink cartridges ... the estimated ink levels...73 Replace the ink cartridges...73 Store printing supplies...76 Usage information collection...76 7...
  • HP Officejet 6500A | User Guide - Page 8
    8 Solve a problem HP support...78 Obtain electronic support...79 HP support by phone...79 Before you call...79 Phone support ... a print quality report...112 Advanced printhead maintenance...118 Advanced ink cartridge maintenance...124 Solve paper-feed problems...126 4
  • HP Officejet 6500A | User Guide - Page 9
    ...of the printer is set as the default printer driver (Windows only)...153 Step 6: Make sure the HP Network Devices Support service is... installation suggestions...157 Hardware tips...157 Make sure the ink cartridges are correctly installed...158 HP software installation suggestions...158 Solve network ...
  • HP Officejet 6500A | User Guide - Page 10
    ... paper jams...164 A Technical information Warranty information...165 Hewlett-Packard limited warranty statement...166 Ink cartridge warranty information...167 Printer specifications...168 Physical specifications...168 Printer features and ...
  • HP Officejet 6500A | User Guide - Page 11
    ......190 Power consumption...190 Chemical Substances...191 RoHS notices (China only)...191 Third-party licenses...192 HP Officejet 6500A (E710) e-All-in-One series...192 B HP supplies and accessories Order printing supplies online...198 Supplies...198 Ink ...
  • HP Officejet 6500A | User Guide - Page 12
    ...Other guidelines...227 Guidelines for reducing interference on a wireless network...228 Uninstall and reinstall the HP software...228 E Printer management tools HP printer software (Windows)...230 HP Utility (Mac OS X)...230 Embedded Web server...230 About cookies...
  • HP Officejet 6500A | User Guide - Page 13
    ... that make it accessible for people with disabilities. Visual The HP software provided with the printer is accessible for users with visual impairments or ... with limited strength and reach. Support For more details about the accessibility of this printer and HP's commitment to product accessibility, ...
  • HP Officejet 6500A | User Guide - Page 14
    ... section contains the following topics Front view Printing supplies area Back view Front view 9 1 2 3 4 5 6 7 8 1 4 ghi 7 pqrs HP Officejet 6500B Plus e-All-in-One 2 abc 5 jkl 8 tuv 0 3 def 6 mno 9 wxyz # *@ 10 Get started
  • HP Officejet 6500A | User Guide - Page 15
    ... supplies area 1 4 ghi 2 abc 5 jkl 7 pqrs @ * 3 def 8 tuv 0 6 mno 9 wxyz # ceje HP Offi t ll-in Plus e-A 6500B -One 1 2 1 2 Cartridge access door Ink cartridges Back view 1 3 4 2 5 6 Understand the printer parts 11
  • HP Officejet 6500A | User Guide - Page 16
    ...Automatic duplexer (some models only) Use the printer control panel This section contains the following ... related table provide a quick reference to the printer control panel features. Label 1 2 3 4 Name...: Touch the icon on the color display to choose a printer function. Help: Opens the Help screen...
  • HP Officejet 6500A | User Guide - Page 17
    ...more information, see Set up the printer for wireless communication. Displays screen where you can see information about the ink cartridges, including fill levels. This icon has a red border when an ink cartridge needs attention. NOTE: Ink level warnings and indicators provide estimates...
  • HP Officejet 6500A | User Guide - Page 18
    ...printer. TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer, such as the HP printer software, the HP Utility (Mac OS X), or the embedded Web server (EWS). For more information about these tools,...
  • HP Officejet 6500A | User Guide - Page 19
    ... and accessories available for your printer. The model number is printed on a label located inside the printer, near the ink cartridges area. HP Digital Solutions The printer includes a collection of digital solutions that can help you simplify and streamline ...
  • HP Officejet 6500A | User Guide - Page 20
    ... special presentations, brochures, mailers, and calendars. HP Bright White Inkjet Paper delivers ...vivid colors. It is acidfree for longer lasting documents. HP Office Paper is a high-quality multifunction ...colors. It is acid-free for longer lasting documents HP Office Recycled Paper is a high-quality ...
  • HP Officejet 6500A | User Guide - Page 21
    ...lasting documents. HP Photo Value Packs HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you ...of printing affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper Select print media 17
  • HP Officejet 6500A | User Guide - Page 22
    ... an entire vacation's worth of photos or multiple prints to share. To order HP papers and other supplies, go to www.hp.com/... your printer, and then click one of the shopping links on the page. NOTE: At this time, some portions of the HP Web site are available in English only. Tips for selecting ...
  • HP Officejet 6500A | User Guide - Page 23
    3. Close the lid. Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size document by placing it in the automatic document feeder tray. CAUTION: Do not load photos in the ADF; this might cause damage to your photos...
  • HP Officejet 6500A | User Guide - Page 24
    ... at the left and right edges of the media. NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer. Load media This section provides instructions for loading media into the printer. This section contains the following topics Load standard-...
  • HP Officejet 6500A | User Guide - Page 25
    ... does not exceed the line marking in the tray. 1 4 ghi 2 abc 5 jkl 3 def 6 mno 8 tuv 9 wxyz 0 # 7 pqrs * e-All-in -One @ HP Off icejet Plus 6500B NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to ...
  • HP Officejet 6500A | User Guide - Page 26
    ... To load envelopes Use these instructions to load an envelope 1. Lift the output tray. 2. Slide the paper width guide out as far as ...not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size...
  • HP Officejet 6500A | User Guide - Page 27
    ... line marking in the tray. If the photo paper has a tab along one edge, make sure the tab is pointing towards the front of the printer. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you ...
  • HP Officejet 6500A | User Guide - Page 28
    ...-size media. CAUTION: Use only custom-size media that is supported by the printer. For more information, see Media specifications. 1. Lift ... exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media ...
  • HP Officejet 6500A | User Guide - Page 29
    ...also damage files on the memory cards. NOTE: The printer does not support encrypted memory cards. ... You cannot insert more than one memory card in the printer. Install the accessories (some ... topics: • • Install the duplexer Turn on accessories in the printer driver Install the duplexer You can ...
  • HP Officejet 6500A | User Guide - Page 30
    ... and then click OK. To turn on accessories on Macintosh computers The Mac OS automatically turns on all accessories in the printer driver when you install the printer software. If you add a new accessory, follow these steps: Mac OS X 1. Open ...
  • HP Officejet 6500A | User Guide - Page 31
    ... scanner. 4. Close the scanner lid, and turn on the printer. Clean the exterior WARNING! Before cleaning ... smudges, and stains off of the case. The exterior of the printer does not require cleaning. Keep ... feeder, clean the rollers or separator pad, and then close the cover. Maintain the printer 27
  • HP Officejet 6500A | User Guide - Page 32
    ...have lines or dust appearing on scanned documents or faxes, clean the plastic strip in the ADF. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1). This provides easy access to the rollers (2) and separator pad...
  • HP Officejet 6500A | User Guide - Page 33
    ...the automatic document feeder Use these instructions to clean the plastic strip inside the ADF. 1. Turn off the printer and unplug the power cord. For more information, see Turn off the printer. NOTE: Depending how long the printer is unplugged, the date and time might be erased...
  • HP Officejet 6500A | User Guide - Page 34
    ..., you may need to order a new plastic strip. For more information, see HP support. Turn off the printer Turn the printer off by pressing the (power) ... print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. 30 Get ...
  • HP Officejet 6500A | User Guide - Page 35
    ... Most print settings are automatically handled by the software application. Change the settings manually only when you want to change...duplexing). NOTE: You can print from anywhere by using HP's ePrint feature. For more information, see HP ePrint. Follow the instructions for your operating system. •...
  • HP Officejet 6500A | User Guide - Page 36
    ...X) Print brochures (Windows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools. 1. 2. 3. 4. Load paper in the tray. For more information, see...
  • HP Officejet 6500A | User Guide - Page 37
    ...the File menu in your software application, click Print. Make sure the printer you want to ... File menu in your software application, click Print. Make sure the printer you want to ... click the option that opens the printer Properties dialog box. Depending on your software application, this option might...
  • HP Officejet 6500A | User Guide - Page 38
    ... File menu in your software application, click Print. Make sure the printer you want to ..., click the option that opens the printer Properties dialog box. Depending on your software application, this option might... File menu in your software application, click Print. 3. Make sure the printer you want to...
  • HP Officejet 6500A | User Guide - Page 39
    ... Photo Fix options: • Off: applies no HP Real Life Technologies to the image. • Basic: ..., and then select one of the following options: • High Quality: uses all the available colors to ...& Print. The photos are displayed. 3. Do one of the following. a. Touch Select All. b. Touch Settings to make ...
  • HP Officejet 6500A | User Guide - Page 40
    ... and number of copies override those of the printer. NOTE: Not all digital cameras enable you ...the appropriate slot on the printer. 2. When prompted, do one of the following: • Touch OK to print all DPOF-... printing the document. If not, set the size in the printer driver. You might need to reformat ...
  • HP Officejet 6500A | User Guide - Page 41
    ...special or custom-size paper (Mac OS X) NOTE: Before you can print on custom-size paper, you must set up the custom size in the HP software provided with the printer. For instructions, see Set up custom sizes (Mac OS X). 1. 2. 3. 4. Load the ...
  • HP Officejet 6500A | User Guide - Page 42
    ... sitting next to you or sitting thousands of miles away. To use the HP ePrint service, you need to have the following components: • • An HP ePrint-enabled printer that is connected to the Internet (either using an Ethernet cable or wireless connection) A device that has ...
  • HP Officejet 6500A | User Guide - Page 43
    ... sides of a sheet of media either manually or automatically, by using the duplexer. NOTE: The printer driver does not support manual duplexing. Two-sided printing requires an HP Automatic Two-sided Printing Accessory (duplexer) to be installed ...
  • HP Officejet 6500A | User Guide - Page 44
    ...of a page (Mac OS X) NOTE: Follow these instructions to enable two-sided printing and to change ...option is not available, verify that the duplex accessory is enabled in the printer driver. Select the binding type on the Layout panel. 1. Load the appropriate media. For more information, see Guidelines...
  • HP Officejet 6500A | User Guide - Page 45
    ... originals from your computer using either the HP software provided with the printer or TWAIN-compliant or WIA-compliant ... NOTE: If you are scanning an original from the printer control panel or from your computer using a the HP printer software, the HP software provided with the printer must also be...
  • HP Officejet 6500A | User Guide - Page 46
    ...needed. 4. Touch Start Scan. To scan an original from HP printer software 1. Load your original print-side down in... computer, open the HP scanning software: • Windows: From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select HP ...
  • HP Officejet 6500A | User Guide - Page 47
    ... When scanning documents, you can use the HP software to scan documents into a format ... the scanner glass or ADF window is clean. When the printer scans the document, smudges or dust on the scanner ... be scanned, as well, and can prevent the software from converting the document to editable text. Make ...
  • HP Officejet 6500A | User Guide - Page 48
    ... a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. This can ... You can make quality copies from the printer control panel. To copy documents 1. Make ...copy settings 5. To start the copy job, touch one of the following: • Start Black: To select a black...
  • HP Officejet 6500A | User Guide - Page 49
    • • Lighter/Darker settings Resizing originals to fit on different paper sizes You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs. To change copy settings for a single job 1. Touch Copy. 2. Select the copy function settings you ...
  • HP Officejet 6500A | User Guide - Page 50
    ... set up the printer correctly for faxing. You might have already done this as part of the initial setup, by using either the control panel or the HP software provided with the printer. You can verify the fax is set up correctly by running the ...
  • HP Officejet 6500A | User Guide - Page 51
    .... TIP: You can also send a fax manually from a phone or by using monitor dialing. These features ...functioning correctly. To use this feature, you must install the printer software using the installation program provided on the HP software CD provided with the printer. Windows 1. Open the document on ...
  • HP Officejet 6500A | User Guide - Page 52
    ... Now. The printer begins dialing the fax number and faxing the document. Send a fax manually ... tones from the receiving fax machine. To send a fax manually from an extension phone 1. Load your original ...: Do not use the keypad on the control panel of the printer when manually sending a fax. You must ...
  • HP Officejet 6500A | User Guide - Page 53
    ... dialing allows you to dial a number from the printer control panel as you would dial a... prompts, or other sounds through the speakers on the printer. This enables you to respond to prompts while ... are trying to reach is busy or temporarily unavailable. The printer scans the originals into memory and ...
  • HP Officejet 6500A | User Guide - Page 54
    ... are not as busy or phone rates are lower, for example. The printer automatically sends your fax at the specified time. You can only schedule one fax to be sent at a time. You can continue .... dial, or touch 6. Touch Start Fax. The printer scans all pages and the scheduled time appears ...
  • HP Officejet 6500A | User Guide - Page 55
    ... want to fax to. 3. Touch Start Black. If the printer detects an original loaded in the automatic document ... dial entries to send faxes in black-andwhite. The printer scans the fax into memory then ... number. If a number is busy or not answering, the printer follows the settings for Busy Redial and No ...
  • HP Officejet 6500A | User Guide - Page 56
    ... faxes manually. If you turn on the Auto Answer option (the default setting), the printer... can receive faxes manually from a phone that is: • • Directly connected to the printer (on the 2-EXT port) On the same... line, but not directly connected to the printer To receive a fax manually 1. Make sure...
  • HP Officejet 6500A | User Guide - Page 57
    ... requirements, you can set up the printer to store all the faxes it receives, only the faxes it... available: On The default setting. When backup fax is On, the printer stores all received faxes in memory. This enables ...fax is enabled and you turn off the printer, all faxes stored in memory are deleted,...
  • HP Officejet 6500A | User Guide - Page 58
    ... as new faxes are received. If all the stored faxes are unprinted, the printer does not receive any fax ... and have a fax ready to send. NOTE: The printer does not support polling pass codes. Polling ... received color fax is forwarded in black and white. HP recommends that you verify the number you are ...
  • HP Officejet 6500A | User Guide - Page 59
    ... and phone number. When the power is restored to the printer, the Fax Forwarding setting is still On. NOTE... faxes The Automatic Reduction setting determines what the printer does if it receives a fax that is too... the image of the incoming fax is reduced to fit on one page, if possible. If this feature...
  • HP Officejet 6500A | User Guide - Page 60
    ...those numbers. When an incoming fax call is received, the printer compares the number to the list of unwanted fax ... varies by model.) NOTE: This feature is not supported in all countries/regions. If it is not ..., touch Select from Caller ID History. - or To manually enter a fax number to block, select ...
  • HP Officejet 6500A | User Guide - Page 61
    ... activated the Fax to PC or Fax to Mac feature, must be on at all times. Only one computer can act as the Fax to PC or Fax to Mac administrator computer. • The destination folder's computer or server must be on at all times. The destination computer must also be awake, faxes will...
  • HP Officejet 6500A | User Guide - Page 62
    .... To set up Fax to PC (Windows) 1. Open the HP printer software. For more information, see HP printer software (Windows). 2. Double-click Fax Actions, and then double-click ... printer software. For more information, see HP printer software (Windows). 2. Double-click Fax Actions, and ...
  • HP Officejet 6500A | User Guide - Page 63
    ... and managing speed-dial entries from the printer's control panel, you can also use tools available on your computer, such as the HP software included with the printer and the printer's embedded Web server (EWS). For more information, see ...
  • HP Officejet 6500A | User Guide - Page 64
    ... entries. To set up group speed-dial entries NOTE: Before you can create a group speed-dial entry, you must have already created at least one speed-dial entry. 1. 2. 3. 4. On the printer's control panel, touch right arrow , and then touch Setup. Touch Fax Setup, and then select Speed Dial Setup. ...
  • HP Officejet 6500A | User Guide - Page 65
    ...of every fax you send. HP recommends that you set up the fax header by using the HP software provided with the printer. You can also set up the ... to receive faxes manually. You must be available to respond in person to the incoming fax call or else the printer does not receive ...
  • HP Officejet 6500A | User Guide - Page 66
    ... ring pattern. If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the printer detects the specified ring ...
  • HP Officejet 6500A | User Guide - Page 67
    ... answer ring pattern for distinctive ring 1. Verify that the printer is set to answer fax calls automatically. ... line. Touch Yes to continue. 6. Do one of the following: • Touch the ring pattern assigned ...NOTE: The pulse-dialing option is not available in all countries/regions. To set the dial type ...
  • HP Officejet 6500A | User Guide - Page 68
    ...fax machine did not answer or was busy, the printer attempts to redial based on the settings for the busy-...off. • • Busy redial: If this option is turned on, the printer redials automatically if it receives a busy... receiving faxes. If you use one of the following, setting the fax speed to a slower...
  • HP Officejet 6500A | User Guide - Page 69
    ... For more information, see Fax over Internet Protocol. HP printers are designed specifically for use with traditional analog phone services. If you are ... printer for faxing. NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers,...
  • HP Officejet 6500A | User Guide - Page 70
    .... NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel, the HP software (Windows), or HP Utility (Mac OS X). For more information, see Printer management tools. NOTE: Ink level alerts and indicators ...
  • HP Officejet 6500A | User Guide - Page 71
    ...Reports. 3. Touch Fax Confirmation. 4. Touch to select one of the following options. Off On (Fax Send)... is an error during transmission or reception. To set the printer to print fax error reports automatically ... Fax Error Report. 4. Touch to select one of the following. On (Send & Receive) Off On (Fax...
  • HP Officejet 6500A | User Guide - Page 72
    ... the fax log also deletes all faxes stored in memory. To clear the fax log via the printer control panel 1. Touch right arrow , and then ...the Call History Use the following procedure to view a history of all the calls placed from the printer. NOTE: The call history cannot be printed....
  • HP Officejet 6500A | User Guide - Page 73
    To view the Call History 1. Touch right arrow , and then select Fax. 2. (Call History). Touch Use reports 69
  • HP Officejet 6500A | User Guide - Page 74
    ...addition, you can use a Web service (Marketsplash by HP) to create and print professional-...send print jobs to the printer remotely from mobile devices. With this service, called HP ePrint, you ...use HP Apps , the printer needs to be connected to the Internet (either using an Ethernet cable or wireless ...
  • HP Officejet 6500A | User Guide - Page 75
    ... immediate, high-quality results, print on your printer. Other options are available online from HP and our partners. Achieve the...printer's control-panel display (on select models only). • • To get started, select Marketsplash by HP in the HP printer software that came with your printer. Or ...
  • HP Officejet 6500A | User Guide - Page 76
    ... information collection Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • • The instructions in this user guide are for replacing ink cartridges, and are ...
  • HP Officejet 6500A | User Guide - Page 77
    ... it is used. For more information, see www.hp.com/go/inkusage. Replace the ink cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies ... If you do not already have replacement ink cartridges for the printer, see Order printing supplies online. Replace...
  • HP Officejet 6500A | User Guide - Page 78
    ... cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge. Use these steps ...you remove the plastic wrap from the ink cartridge before installing it in the printer, or printing fails. 74 ...
  • HP Officejet 6500A | User Guide - Page 79
    .... 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks... not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order...
  • HP Officejet 6500A | User Guide - Page 80
    ... you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing. 7. Repeat steps 3 through 6 for each ink cartridge you are replacing. ... the memory chip inoperable, the cartridge cannot be used in an HP printer. 76 Work with ink cartridges
  • HP Officejet 6500A | User Guide - Page 81
    ... information collection 1. On the printer control panel, touch Setup. 2. Select Preferences, and then select Cartridge Chip Information. ... memory chip's ability to collect the printer's usage information, you can still continue to use the cartridge in the HP printer. Usage information collection 77
  • HP Officejet 6500A | User Guide - Page 82
    ... steps 1. Check the documentation that came with the printer. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date printer information and expert assistance and includes the ...
  • HP Officejet 6500A | User Guide - Page 83
    ... by using online chat. Check for HP software updates. You can also obtain support from the HP printer software (Windows) or HP Utility (Mac OS X), which ... HP Customer Care Center. NOTE: HP does not provide telephone support for Linux printing. All support is provided online ...
  • HP Officejet 6500A | User Guide - Page 84
    ... that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)? Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico)....
  • HP Officejet 6500A | User Guide - Page 85
    Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free. HP support 81
  • HP Officejet 6500A | User Guide - Page 86
    Chapter 8 For the most current list of telephone support numbers, see www.hp.com/support. www.hp.com/support 82 Solve a problem
  • HP Officejet 6500A | User Guide - Page 87
    ... did not install the HP software, you can install it using the HP software CD included with the printer, or you can download the software from the HP support Web site (www.hp.com/support). Try these when you begin troubleshooting a printing problem For a ...
  • HP Officejet 6500A | User Guide - Page 88
    ... If the alignment process fails repeatedly, you might have a defective sensor or ink cartridge. Contact HP support. Go to www.hp...., select different print settings in the printer driver. For more information, see Print. Check the ink cartridge levels If a cartridge ...
  • HP Officejet 6500A | User Guide - Page 89
    ...document do not exceed the printable area of the printer. For more information, see Set minimum ...sure Print in Grayscale is not selected in the printer driver. Check the printer location and length ... these printing problems Envelopes print incorrectly Borderless printing The printer is not responding...
  • HP Officejet 6500A | User Guide - Page 90
    ...with the printer. Cause: Printing a borderless image from a non-HP software application produced unexpected results. The printer is not responding or nothing... input tray Solution 3: Select the correct printer Solution 4: Check the printer driver status Solution 5: Wait until the...
  • HP Officejet 6500A | User Guide - Page 91
    ...this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: printing. The printer driver status might have changed to either offline or stop To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and...
  • HP Officejet 6500A | User Guide - Page 92
    ...to delete the job from the queue. If the print job remains in the queue, try one or both of the following: • • If the printer is connected with a USB cable, disconnect the ... to see if the print carriage moves freely from one side of the printer to the other. Do not try to force it...
  • HP Officejet 6500A | User Guide - Page 93
    ... Start, select Settings, and then click Printers or Printers and Faxes. - Or Click Start,...menu, and then click Details. 3. Do one of the following, depending on the printer status: a. If ...press the Power button to turn on the printer. Cause: The printer experienced an error. Print troubleshooting 89
  • HP Officejet 6500A | User Guide - Page 94
    ... does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Restart the printer Solution 2: Print... does not solve the problem, continue trying the remaining solutions until the issue is resolved Solution 1: Check the printer margins Solution ...
  • HP Officejet 6500A | User Guide - Page 95
    ... have set in your software application, as long as they are greater than the minimum margins the printer supports. For more information about setting margins in your software application, see ... were not set correctly in your software application. If this did not solve the issue, try the ...
  • HP Officejet 6500A | User Guide - Page 96
    ... have set in your software application, as long as they are greater than the minimum margins the printer supports. For more information about setting margins in your software application, see ... were not set correctly in your software application. If this did not solve the issue, try the ...
  • HP Officejet 6500A | User Guide - Page 97
    ... next solution. Solution 2: Load paper in the input tray Solution: If the printer has only a few sheets remaining, load more paper in ..., see: Load media Cause: The printer picked up two sheets of paper. Solution 3: Check the ink levels Solution: The ink cartridges may be running low on ink. Print ...
  • HP Officejet 6500A | User Guide - Page 98
    ... or turning off a power strip. If you incorrectly turn off the printer, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. Cause: The printhead was clogged. Solution 5: Load ...
  • HP Officejet 6500A | User Guide - Page 99
    ...apart or leave fibers. Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges). Cause: The rollers were dirty and needed to be cleaned. If this did not solve the issue, try the next solution. Print troubleshooting 95
  • HP Officejet 6500A | User Guide - Page 100
    ... Solution: If you have completed all of the steps provided in the previous solutions, contact HP support for service. Go to: www.hp.com/... country/region, and then click Contact HP for information on calling for technical support. Cause: Your printer needs servicing. Print quality troubleshooting Use...
  • HP Officejet 6500A | User Guide - Page 101
    ... 8: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: ... ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce ... www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this did not ...
  • HP Officejet 6500A | User Guide - Page 102
    ...ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. For more information, see:...delays. You do not need to replace the ink cartridges until print quality becomes ...paper. In this case, there is nothing wrong with the printer, print settings, or ink cartridges. No further...
  • HP Officejet 6500A | User Guide - Page 103
    ... pull tab on the ink cartridges. Make sure they were completely removed. • Make sure all ink cartridges are correctly installed. • Make sure you turn off the printer by using the Power button. This allows the printer to protect the...
  • HP Officejet 6500A | User Guide - Page 104
    ... 6: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: ... ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce... www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this did not ...
  • HP Officejet 6500A | User Guide - Page 105
    ...type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the paper..., try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. Print quality troubleshooting 101
  • HP Officejet 6500A | User Guide - Page 106
    ... your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. The printout ...Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure ...
  • HP Officejet 6500A | User Guide - Page 107
    ... Solution 3: Check the ink levels Solution 4: Align the printhead Solution 5: Clean the printhead Solution 6: Contact HP support Solution 1: Make sure the paper is loaded ... printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. For...
  • HP Officejet 6500A | User Guide - Page 108
    ...your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Printouts are faded or... the paper type Solution 3: Check the ink levels Solution 4: Clean the printhead Solution 5: Contact HP support 104 Solve a problem
  • HP Officejet 6500A | User Guide - Page 109
    ...HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make ... delays. You do not need to replace the ink cartridges until print quality becomes ...more information, see: Check the estimated ink levels Cause: The ink cartridges might have insufficient ink...
  • HP Officejet 6500A | User Guide - Page 110
    ..., and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Printouts ... section, you can go to HP's Web site to see if there is additional troubleshooting help. For more information, go to: www.hp.com/ support Solution 1: Check the ...
  • HP Officejet 6500A | User Guide - Page 111
    ... recommends that you use HP papers or any other paper type that is appropriate for the printer. Always ...flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty ...issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead ...
  • HP Officejet 6500A | User Guide - Page 112
    ... is loaded correctly Solution 2: Make sure only one type of paper is loaded Solution 3: Ensure that the... more information, see: Solution 2: Make sure only one type of paper is loaded Solution: Cause: Load only one type of paper at a time. More than one type of paper was loaded in the input tray. If...
  • HP Officejet 6500A | User Guide - Page 113
    ... page of plain paper Solution: Print one or several pages of plain paper to soak up any excess ink in the printer. To remove excess ink...while the ink dries Solution: Wait at least thirty minutes for the ink inside the printer to dry, then try the print job again. Cause: ...
  • HP Officejet 6500A | User Guide - Page 114
    ...: Use TrueType or OpenType fonts to ensure that the printer is able to print smooth fonts. When selecting ... the printhead Solution: Align the printhead. Aligning the printer can help ensure excellent print ... information, see: Align the printhead Cause: The printer needed to be aligned. If this did not...
  • HP Officejet 6500A | User Guide - Page 115
    ...Solution 1: Use a lower print quality setting Solution 2: Check the ink levels Solution 3: Contact HP support Solution 1: Use a lower ...and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printer. Printhead maintenance If...
  • HP Officejet 6500A | User Guide - Page 116
    ... you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes ...
  • HP Officejet 6500A | User Guide - Page 117
    ... panel: Touch Setup, select Print Report, select Printer Status or Self-Test, and then click OK ... Quality Diagnostic Page This section includes the following topics Ink Levels Good color bars Ragged, irregularly ... Font Text Alignment Patterns If you see no defects Print quality troubleshooting 113
  • HP Officejet 6500A | User Guide - Page 118
    ... are low, you may need to replace that ink cartridge. NOTE: Ink level warnings and indicators provide ...). They should be uniform in color throughout. The bars correspond to the ink cartridges in the printer as follows: Item 1 2 3 4 Cartridge color Black Ink Cartridge Cyan Ink Cartridge Magenta Ink ...
  • HP Officejet 6500A | User Guide - Page 119
    ... see Replace the ink cartridges. 3. Reinstall the cartridge and make sure all the cartridges are correctly ... bar. 7. If replacing the ink cartridge does not help, contact HP - the printhead may need... report: • Avoid leaving opened ink cartridges outside of the printer for an extended period of time....
  • HP Officejet 6500A | User Guide - Page 120
    ..., but seems better, try another cleaning. If the streaking gets worse, contact HP - the printhead may need to be replaced. Bar colors are not uniform Print quality ... to be improving, continue cleaning. If the colors get worse, contact HP - the printhead may need to be replaced. 116 Solve a problem
  • HP Officejet 6500A | User Guide - Page 121
    ... the type is jagged, try aligning the printer. If there are streaks or smears of ink, clean the printhead. ... right after a new black cartridge is installed, the printer's automatic servicing routines may solve the ... large font text look OK, and the ink cartridges are not empty, look at the alignment ...
  • HP Officejet 6500A | User Guide - Page 122
    ... pattern The lines are jagged - align the printer. If that does not work, contact HP. If you see no ... resolution. If the problem seems confined to a band near the edge of your printout, use the HP software or another software application to rotate the image 180 degrees. The problem might not appear...
  • HP Officejet 6500A | User Guide - Page 123
    To reinstall the printhead 1. Make sure that the printer is turned on. 2. Open the ink cartridge door. 1 4 ghi 2 abc 5 jkl 7 pqrs @ * 3 ...tuv 0 6 mno 9 wxyz # ice HP Off 00 jet 65 Wirele ss 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing ...
  • HP Officejet 6500A | User Guide - Page 124
    Chapter 8 4. Lift the latch handle on the print carriage. 5. Remove the printhead by lifting it straight up. 120 Solve a problem
  • HP Officejet 6500A | User Guide - Page 125
    ... areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the ... edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. Print quality troubleshooting 121
  • HP Officejet 6500A | User Guide - Page 126
    ... 8 b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, ... nozzles. d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 122 Solve a problem
  • HP Officejet 6500A | User Guide - Page 127
    ... sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Print quality troubleshooting ...
  • HP Officejet 6500A | User Guide - Page 128
    ... few minutes. Make sure that the ink cartridges are reinstalled in the printer when instructed. Leaving them outside ...cleaning procedure. 2. Make sure the printer is turned on. 3. Open the ink cartridge access door by lifting ...wxyz # ice HP Off jet 65 -On s e-All-in 00B Plu e 124 Solve a problem
  • HP Officejet 6500A | User Guide - Page 129
    ...stops moving before proceeding. 4. Remove all of the ink cartridges and place them on a piece ...then remove it from the slot. b. Place the ink cartridge on a sheet of paper with the ink opening pointing up.... or gold-colored metal contacts on the bottom of the ink cartridge. Try not to touch the metal ...
  • HP Officejet 6500A | User Guide - Page 130
    Chapter 8 6. Install each ink cartridge in its slot. Press it down until the tab snaps into place. Match the color and icon on each ink cartridge label to the color and icon on the slot for that ink cartridge. 7. Close the ink cartridge access door, and check if the error has been ...
  • HP Officejet 6500A | User Guide - Page 131
    ... the stack height is within this range. • Use HP media for optimum performance and efficiency. Solve copy problems If the following topics do not help, see HP support for information about HP support No copy came out Copies are blank Documents are ...
  • HP Officejet 6500A | User Guide - Page 132
    ...printer turned on. Check the status of the printer ◦ The printer might be busy with another job. Check the control-.... Wait for any job that is processing to finish. ◦ The printer might be jammed. Check for jams. See ... setting might be set too light. On the printer control panel, touch Copy, touch ...
  • HP Officejet 6500A | User Guide - Page 133
    ...reduce the scanned image. Check the settings for the copy job to make sure that they are for normal size. The HP software settings might be set to reduce the scanned ...Change the settings, if needed. See the onscreen Help for the HP software for more information. • Copy quality is poor...
  • HP Officejet 6500A | User Guide - Page 134
    ... ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Printer management tools and Check the estimated ink levels. HP cannot guarantee the quality of non-HP ink cartridges. Paper mismatch Check the settings Verify that the loaded...
  • HP Officejet 6500A | User Guide - Page 135
    ... with the printer, the default settings in the HP software might be set to automatically perform a specific task other than the one that you are attempting. See the onscreen Help for the HP software for instructions about changing the properties. ◦ If you have...
  • HP Officejet 6500A | User Guide - Page 136
    ... sure that the other device is TWAIN-compliant. Devices that are not TWAIN-compliant do not work with the HP software. ◦ Make sure that you have connected the USB ... the quality. Often, the ink dots form unwanted patterns that can be detected when the image 132 Solve a problem
  • HP Officejet 6500A | User Guide - Page 137
    ... a screen. If the following suggestions do not solve the problem, you might need to use a better-quality version of ...scanner glass is dirty, the image produced does not have optimum clarity. See Maintain the printer for cleaning instructions. ◦ The defects might be on the original and not a result ...
  • HP Officejet 6500A | User Guide - Page 138
    ... and color settings are correct. Size is reduced The HP software settings might be set to reduce ... image. See the HP software Help for more information about changing the settings. Solve fax problems ... and receiving faxes The printer is having problems sending a manual fax The printer cannot receive ...
  • HP Officejet 6500A | User Guide - Page 139
    ... Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure the printer is not busy ... Test continues to fail and you experience problems faxing, contact HP support. Go to ..., and then click Contact HP for information on calling for technical support. The "Fax Connected to Active Telephone ...
  • HP Officejet 6500A | User Guide - Page 140
    .... Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack... Using the phone cord supplied in the box with the printer, connect one end to your telephone wall ... and the printer is ready for faxing. 3. Try to send or receive a test fax. 136 Solve a problem
  • HP Officejet 6500A | User Guide - Page 141
    ... the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the printer, ... splitter and connecting the printer directly to the telephone wall jack. Solve fax problems 137
  • HP Officejet 6500A | User Guide - Page 142
    ... without the other equipment, then one or more pieces of the equipment is causing problems; try adding ...Using the phone cord supplied in the box with the printer, connect one end to your telephone wall ... on the back of the printer. • If you are using a phone splitter, this can cause faxing problems....
  • HP Officejet 6500A | User Guide - Page 143
    ... the phone cord supplied in the box with the printer, connect one end to your telephone wall ... the other equipment, then one or more pieces of the equipment is causing problems; try adding ... equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information ...
  • HP Officejet 6500A | User Guide - Page 144
    .... Press the Power button to turn on the printer. After turning on the printer, HP recommends you wait five ... phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the printer and ...
  • HP Officejet 6500A | User Guide - Page 145
    ... message providing information about the problem and how to solve it. If there is an error, the printer does not send ... ISDN line. If the printer shares the same phone line with a DSL service, the DSL modem ... and connecting the printer directly to the telephone wall jack. • Solve fax problems 141
  • HP Officejet 6500A | User Guide - Page 146
    Chapter 8 The printer is having problems sending a manual fax Solution: NOTE: This possible solution ... the fax call is connected directly to the printer. To send a fax manually, the telephone must be connected ... Off, you need to receive faxes manually; otherwise, the printer does not receive the fax....
  • HP Officejet 6500A | User Guide - Page 147
    ... faxes automatically take over the phone line to receive all incoming faxes, which prevents the printer from receiving fax calls. If you have an answering machine on the same phone line with the printer, you might have one of the following problems: ◦ Your answering machine might not be ...
  • HP Officejet 6500A | User Guide - Page 148
    ... other equipment is causing a problem, disconnect everything except the printer from the phone line, and ... the other equipment, one or more pieces of the other equipment is causing problems; try adding... service through your telephone company), make sure that the Distinctive Ring feature on the printer...
  • HP Officejet 6500A | User Guide - Page 149
    ...low number of rings and the printer to answer in the maximum number of rings supported. (The maximum number ...Using the phone cord supplied in the box with the printer, connect one end to the coupler, then connect ... Fax Printing option in the printer control panel is turned on. Solve fax problems 145...
  • HP Officejet 6500A | User Guide - Page 150
    ... to receive faxes. Solve problems using HP Web sites and services This section provides solutions to common problems using HP Web sites and services. • • Solve problems using HP Web services Solve problems using HP Web sites Solve problems using HP Web services If you are having problems ...
  • HP Officejet 6500A | User Guide - Page 151
    ... pin has bent in such a way that it touches another pin, replace the memory card reader or have the printer serviced. For more information, see HP support. ◦ Make sure that only one memory card has been inserted at a time in the slots....
  • HP Officejet 6500A | User Guide - Page 152
    ...not match printer IP address (Windows) General network troubleshooting If you are unable to install the HP software that came with the printer, verify that All cable ...Windows, make sure that the network ports created in the printer driver match the printer IP address: 1. Print the ...
  • HP Officejet 6500A | User Guide - Page 153
    ... network after completing the wireless setup and HP software installation, perform one or more ... up the wireless connection, and you are using the HP software included with the printer, make ... in the Basic troubleshooting section and are still unable to connect to your printer to the wireless network,...
  • HP Officejet 6500A | User Guide - Page 154
    Chapter 8 • • • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) Step 6: Make sure the HP Network Devices Support service is running (Windows only) Step 7: Add hardware ...
  • HP Officejet 6500A | User Guide - Page 155
    ... the Internet and are using a computer running Windows, you can also access HP Network Assistant at www.hp.com/sbso/wireless/tools-setup.html? ... wireless connectivity is disabled. 2. If the printer is connected to a wireless network, print the printer's Wireless Configuration page. For ...
  • HP Officejet 6500A | User Guide - Page 156
    ... to recognize the printer. Step 4: Make sure the printer is online and ready If you have the HP software installed, you can check the printer's status ... desktop, click Start, select Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel,...
  • HP Officejet 6500A | User Guide - Page 157
    ... help. Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) If you install the HP software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes ...
  • HP Officejet 6500A | User Guide - Page 158
    .... If you are having problems such as Printer not found when installing HP software Unable to ... your network where it can be found. If the HP software cannot find the printer during installation (and you know the printer is on the network), or you have already successfully installed HP software and ...
  • HP Officejet 6500A | User Guide - Page 159
    Another common problem is that HP software is not set as a trusted software by your firewall to access ...to any firewall dialog boxes that appeared when you installed the HP software. If this occurs, and if you are... UDP port: 427 • TCP ports: 9220, 9500 HP printer status UDP port: 161 Configure your...
  • HP Officejet 6500A | User Guide - Page 160
    ...8 Faxing • UDP port: 427 • TCP port: 9220 HP printer installation UDP port: 427 Solve printer management problems This section provides ... the network. NOTE: To use the EWS, the printer must be connected to a network using either an Ethernet or a wireless connection (some models ...
  • HP Officejet 6500A | User Guide - Page 161
    ... information about HP support Hardware installation suggestions HP software installation suggestions Solve network problems Hardware installation suggestions... • Hardware tips Make sure the ink cartridges are correctly installed Hardware tips Check the printer • Make sure that all packing tape ...
  • HP Officejet 6500A | User Guide - Page 162
    ... cartridges • Make sure that the printhead and all ink cartridges are firmly installed in their correct, ... Make sure that all latches and covers are closed correctly. Make sure the ink cartridges are ... installed 1. Make sure the printer is turned on. 2. Open the ink cartridge access door by lifting ...
  • HP Officejet 6500A | User Guide - Page 163
    ... the installation CD in the CD-ROM drive, inspect the installation CD for damage. You can download the printer driver from the HP Web site (www.hp.com/support). NOTE: After correcting any problems, run the installation program again. Solve network ...
  • HP Officejet 6500A | User Guide - Page 164
    ...Use the Printer Status Report to: • • View current printer information and ink cartridge status Help troubleshoot problems The Printer Status Report also contains a log of recent events. If you need to call HP, it is often useful to print the Printer Status Report before calling. ...
  • HP Officejet 6500A | User Guide - Page 165
    ...to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. 3. Additional ...use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling...
  • HP Officejet 6500A | User Guide - Page 166
    ...subnet mask, default gateway, as well as the hardware address of the printer. 3. 802.11 Wireless: Shows information about the active wireless network connection...) connection. SLP is used by network management applications for printer management. The printer supports SNMPv1 protocol on IP networks. To...
  • HP Officejet 6500A | User Guide - Page 167
    ...1 1 2 CAUTION: Trying to clear a paper jam from the front of the printer can damage the print mechanism. Always access and clear ... wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to...
  • HP Officejet 6500A | User Guide - Page 168
    ...be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 3. ... same size and type. Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the ...
  • HP Officejet 6500A | User Guide - Page 169
    ... product stewardship program Third-party licenses Warranty information This section contains the following topics: Hewlett-Packard limited warranty statement • • Ink cartridge warranty information Technical information 165
  • HP Officejet 6500A | User Guide - Page 170
    Appendix A Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Duration of limited warranty 90 ... or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular ...
  • HP Officejet 6500A | User Guide - Page 171
    Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP...printing device. This warranty does not cover HP ink products that have been refilled,... the warranty period the product is covered as long as the HP ink is not depleted and the end ...
  • HP Officejet 6500A | User Guide - Page 172
    ...speed device Wired (Ethernet) network Wireless 802.11n Ink cartridges Supply yields Printer languages Duty cycle ...varies by country/region. Four ink cartridges (black, yellow, magenta, cyan) Visit www.hp.com/pageyield/ for more information on estimated ink cartridge yields. HP PCL 3 GUI Up to 7000 ...
  • HP Officejet 6500A | User Guide - Page 173
    ... about supported operating systems and system requirements, visit www.hp.com/support. Operating system compatibility • Windows XP Service Pack 2, Windows Vista, ... 2008 Terminal Services Microsoft Windows Small Business Server 2008 Terminal Services Printer specifications 169
  • HP Officejet 6500A | User Guide - Page 174
    ... on both side of a page. Understand specifications for supported media Always use the correct media-type setting in the printer driver, and configure the trays for the correct media type. HP recommends testing any paper before buying it in...
  • HP Officejet 6500A | User Guide - Page 175
    ... (90 x 205 mm; 3.5 x 8.1 inches) Monarch Envelope Card Envelope (111 x 162 mm; 4.4 x 6 inches) No. 6 3/4 Envelope (91 x 165 mm; 3.6 x 6.5 inches) Cards Index card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Input tray Duplexer (some models) ADF Printer specifications 171
  • HP Officejet 6500A | User Guide - Page 176
    Appendix A (continued) Media size Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) Borderless A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) Hagaki** (100 x 148 mm; 3.9 x 5.8 inches) Ofuku hagaki** Borderless hagaki (100 x 148 mm; 3.9 x 5.8 inches)** Photo media ...
  • HP Officejet 6500A | User Guide - Page 177
    ... 10 inches, 4 x 11 inches, and 4 x 12 inches) ** The printer is compatible with plain and inkjet hagaki from ... not compatible with photo hagaki from Japan Post. Understand supported media types and weights Tray Input ...) Up to 40 sheets Input tray Duplexer (some models) ADF Printer specifications 173
  • HP Officejet 6500A | User Guide - Page 178
    ...) Envelopes 75 to 90 g/m2 (20 to 24 lb bond envelope) Cards Up to 200 g/m2 (110 lb index) Output tray Automatic Document Feeder All supported media Paper 60 to 75 g/m2 (16 to 20 lb bond) Up to 15 sheets (8 mm or 0.31 inch stacked) Up to 40 ...
  • HP Officejet 6500A | User Guide - Page 179
    ...4800 x 1200 optimized dpi color on select HP photo papers with 1200 input dpi. Photo papers include the following HP Premium Plus Photo HP Premium Photo ... Presentation Paper, Matte Other inkjet papers HP Premium Plus Photo Papers... Paper, Semi-gloss HP Everyday Photo Paper, Matte Printer control panel...
  • HP Officejet 6500A | User Guide - Page 180
    Appendix A (continued) Paper type Other photo papers HP Premium Inkjet Transparency HP Iron-on ... Cards Other specialty papers Glossy Greeting Card Matte Greeting Card HP Brochure & Flyer Paper, Glossy HP Brochure & Flyer Paper, Matte Other Glossy Brochure Other Matte Brochure Printer control panel ...
  • HP Officejet 6500A | User Guide - Page 181
    ...to email for PDF and JPEG Scan to PC and network folder HP Web site specifications The following Web-enabled features are available for this printer HP Apps Marketsplash by HP HP ePrint Requirements • A Web browser (either Microsoft Internet Explorer 6.0 or higher, ...
  • HP Officejet 6500A | User Guide - Page 182
    ...8 GB (solid state only) NOTE: Approaching any of the recommended maximums on a memory card might cause the performance of the printer to be slower than expected. Supported memory card types • Secure Digital High Capacity Secure Digital Memory Stick...
  • HP Officejet 6500A | User Guide - Page 183
    Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the ... German telephone network Australia wired fax statement Regulatory information for wireless products Regulatory model number Declaration of conformity Regulatory ...
  • HP Officejet 6500A | User Guide - Page 184
    ... and on, the user is encouraged to try to correct the interference by one or more of the following measures Reorient the receiving ...-Packard Company 3000 Hanover Street Palo Alto, Ca 94304 (650) 857-... made to this device that are not expressly approved by HP may void the user's authority to operate ...
  • HP Officejet 6500A | User Guide - Page 185
    Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 LED indicator statement Gloss of housing of peripheral devices for Germany Regulatory information 181
  • HP Officejet 6500A | User Guide - Page 186
    ...and still have all of those devices ring when your number is called. Too many devices on one line might result in failure to ring in response...service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for warranty or repair...
  • HP Officejet 6500A | User Guide - Page 187
    ... interface. The termination on an interface might consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The REN for this product is 0.0B, based on FCC Part 68 test results. Regulatory information ...
  • HP Officejet 6500A | User Guide - Page 188
    ... eines analogen Public Switched Telephone Network (PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes Gerät und/oder in Verbindung...
  • HP Officejet 6500A | User Guide - Page 189
    ... minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human... in the Radio Interference Regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 and RSS GEN of Industry...
  • HP Officejet 6500A | User Guide - Page 190
    ... Model Number for your product is SNPRC-1004-01 or SNPRC-1004-02. This regulatory number should not be confused with the marketing name (HP Officejet 6500A (E710) e-All-in-One series) or product number. 186 Technical information
  • HP Officejet 6500A | User Guide - Page 191
    ... Product Name and Model: Regulatory Model Number: Product Options: Power adaptor: Radio Module Number: 1) HP Officejet 6500A Plus e-All-in-One SNPRC-1004-01 All 0957-2271 SDGOB-0892 conforms to the following Product Specifications and ...
  • HP Officejet 6500A | User Guide - Page 192
    ... Product Name and Model: Regulatory Model Number: Product Options: Power adaptor: 1) HP Officejet 6500A e-All-in-One SNPRC-1004-02 All 0957-2271 conforms to the following... USA : Hewlett-Packard, 3000 Hanover St., Palo Alto 94304, U.S.A. 650-857-1501 188 Technical information
  • HP Officejet 6500A | User Guide - Page 193
    ...available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Environmental product stewardship...
  • HP Officejet 6500A | User Guide - Page 194
    ... city office, your household waste disposal service or the shop where you purchased the product. Évacuation ...respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte ...ęs, veuillez contacter votre mairie, votre service de traitement des déchets ménagers ...
  • HP Officejet 6500A | User Guide - Page 195
    ... products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines ...). A chemical information report for this product can be found at: www.hp.com/go/reach RoHS notices (China only) ...
  • HP Officejet 6500A | User Guide - Page 196
    Appendix A Third-party licenses This section contains the following topics: • HP Officejet 6500A (E710) e-All-in-One series HP Officejet 6500A (E710) e-All-in-One series LICENSE.aes-pubdom--crypto /* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * ...
  • HP Officejet 6500A | User Guide - Page 197
    ... as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, .../or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following ...
  • HP Officejet 6500A | User Guide - Page 198
    ... conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes ...
  • HP Officejet 6500A | User Guide - Page 199
    ....com Copyright (c) 1998-2006 The OpenSSL Project. All rights reserved. Redistribution and use ... provided with the distribution. All advertising materials mentioning features or use of this software must display ... Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally ...
  • HP Officejet 6500A | User Guide - Page 200
    ... Gay * All rights reserved. * * Redistribution and use in ... may be used to endorse or promote products derived from this software * without specific prior written permission. ...) ARISING IN ANY WAY * OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF * SUCH ...
  • HP Officejet 6500A | User Guide - Page 201
    freely, subject to the following restrictions: 1. The origin of this software must not be misrepresented; you must not claim that you wrote...be plainly marked as such, and must not be misrepresented as being the original software. This notice may not be removed or altered from any source distribution....
  • HP Officejet 6500A | User Guide - Page 202
    ... obtain information about purchasing HP products in your country. Supplies This section covers the following topics: • • Ink cartridges HP media Ink cartridges Ordering cartridges online is not supported in all countries/regions. However, many countries...
  • HP Officejet 6500A | User Guide - Page 203
    HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability ...
  • HP Officejet 6500A | User Guide - Page 204
    .... You can access these tools through the HP software you installed with the printer. After you run these tools, follow ... "2-EXT" port on the back of the printer. NOTE: If you have a parallel-type phone system, HP recommends you use the 2-wire phone cord supplied with the printer to connect it to the ...
  • HP Officejet 6500A | User Guide - Page 205
    ... DSL Case C: Set up the printer with a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line Case...need to know what types of equipment and services (if any) share the same phone line with the printer. This is important because you might need to connect some of ...
  • HP Officejet 6500A | User Guide - Page 206
    ... number you use for fax calls on the printer. Voice mail service: A voice mail subscription ... use for fax calls on the printer. From the following table, choose the combination of equipment and services applicable to ... back of the printer. If you use another phone cord, you might experience problems ...
  • HP Officejet 6500A | User Guide - Page 207
    ... 1 2 Telephone wall jack Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the ... fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port ...
  • HP Officejet 6500A | User Guide - Page 208
    .... Case B: Set up the printer with DSL If you have a DSL service through your telephone ... do not connect any equipment to the printer, use the instructions in this section to connect a DSL filter ... Using the phone cord supplied in the box with the printer, connect one end to the open port on the DSL ...
  • HP Officejet 6500A | User Guide - Page 209
    ...If you encounter problems setting up the printer with optional equipment, contact your local service provider ... you encounter problems setting up the printer with optional equipment, contact your local service ... phone numbers on one phone line, each with a different ring pattern, set up the printer as...
  • HP Officejet 6500A | User Guide - Page 210
    ... printer with a distinctive ring service 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect ...company assigned to your fax number. NOTE: By default, the printer is set to answer all ring patterns. If you do not ...
  • HP Officejet 6500A | User Guide - Page 211
    ... cannot receive faxes. To set up the printer to answer calls manually, turn off the Auto ... need to decide how you want the printer to answer calls, automatically or manually: • • 4. Run a fax test. ... answer the fax call manually. If you encounter problems setting up the printer with optional ...
  • HP Officejet 6500A | User Guide - Page 212
    ...voice mail 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then ... person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the...
  • HP Officejet 6500A | User Guide - Page 213
    ...Using the phone cord supplied in the box with the printer, connect one end to your telephone wall ...automatic fax reception setting in your modem software, the printer cannot receive faxes. 5. 6. 7. Turn ...you encounter problems setting up the printer with optional equipment, contact your local service ...
  • HP Officejet 6500A | User Guide - Page 214
    ... 3 Telephone wall jack Parallel splitter DSL/ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE port on the ... You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ...
  • HP Officejet 6500A | User Guide - Page 215
    ... DSL provider. 2. Using the phone cord provided in the box with the printer, connect one end to the DSL filter, and then connect the other ... fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for ...
  • HP Officejet 6500A | User Guide - Page 216
    ...-up modem. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port ... off the automatic fax reception setting in your modem software, the printer cannot receive faxes. 212 Additional fax setup
  • HP Officejet 6500A | User Guide - Page 217
    ... you need to decide how you want the printer to answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming ... Answer setting. • 7. If you set up the printer to answer faxes manually, you must be available to ...
  • HP Officejet 6500A | User Guide - Page 218
    ... voice calls. 2. Using the phone cord supplied in the box with the printers, connect one end to the DSL filter, then connect the other end to... fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for ...
  • HP Officejet 6500A | User Guide - Page 219
    ... Using the phone cord supplied in the box with the printer, connect one end to your telephone wall ... to the maximum number of rings supported by your printer. (The maximum number of rings varies by country/... encounter problems setting up the printer with optional equipment, contact your local service ...
  • HP Officejet 6500A | User Guide - Page 220
    ... are two different ways to set up the printer with your computer based on the number of phone ... your computer to see if it has one or two phone ports NOTE: If your computer has only one phone port, you must purchase a parallel...), as shown below. (A parallel splitter has one RJ-11 port on the front and...
  • HP Officejet 6500A | User Guide - Page 221
    ... modem). Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the...rings. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum number of rings...
  • HP Officejet 6500A | User Guide - Page 222
    ... splitter DSL/ADSL filter Phone cord provided with the printer connected to the 1-LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country...purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and ...
  • HP Officejet 6500A | User Guide - Page 223
    ...Using the phone cord supplied in the box with the printer, connect one end to the DSL/ADSL filter,...printer to the maximum number of rings supported by the printer. NOTE: The maximum number of rings varies by country/... calls. You must receive faxes manually; this means you must be available to respond ...
  • HP Officejet 6500A | User Guide - Page 224
    ...dial-up modem shares the phone line with the printer, you cannot use both your ...check your computer to see if it has one or two phone ports. • If your computer has only one phone port, you must purchase a parallel splitter ...), as shown below. (A parallel splitter has one RJ-11 port on the front and ...
  • HP Officejet 6500A | User Guide - Page 225
    ...Portugal Spain France Ireland Italy www.hp.com/at/faxconfig www.hp.com/de/faxconfig www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp.com/uk/faxconfig www.hp.fi/faxconfig www.hp.dk/faxconfig www....www.hp.be/fr/faxconfig www.hp.pt/faxconfig www.hp.es/faxconfig www.hp.com/fr/faxconfig www....
  • HP Officejet 6500A | User Guide - Page 226
    ... the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set ... to your particular home or office setup instructions. 2. 3. 4. 5. Make sure the ink cartridges are installed, and that full-size paper is loaded in the input tray before ...
  • HP Officejet 6500A | User Guide - Page 227
    ...following topics Change basic network settings Change advanced network settings Set up the printer for wireless communication Uninstall and reinstall the HP software Change basic network settings The control-panel options enable you to ...
  • HP Officejet 6500A | User Guide - Page 228
    ... mask, or the default gateway. CAUTION: Be careful when manually assigning an IP address. If you ... the printer from the network. Touch OK to continue. Automatic is selected by default. To change the settings manually, ... mode is "ad hoc." Set up the printer for wireless communication You may set ...
  • HP Officejet 6500A | User Guide - Page 229
    ... wireless card installed. The printer and the computers that use it must be on the same subnet. Before installing the HP software, you might want to find out the settings... Your network may have a different SSID. Communication mode Set up the printer for wireless communication 225
  • HP Officejet 6500A | User Guide - Page 230
    ...sent over radio waves from one wireless device to another wireless device. Devices on a WEP-... test page for information about the printer's wireless connection. The wireless test page provides information.... Connecting an Ethernet cable turns off the printer's wireless capabilities. 226 Network setup...
  • HP Officejet 6500A | User Guide - Page 231
    ... Start, select Programs or All Programs, click HP, select your printer name, and then ... a New Printer. Follow the onscreen instructions. To change the connection method (Mac OS X) 1. Open the HP ...-click HP Setup Assistant, and then follow the onscreen instructions. Guidelines for ensuring wireless ...
  • HP Officejet 6500A | User Guide - Page 232
    ... network. Keep all wireless devices on the network within range of one another. • • • Uninstall and reinstall the HP software If your installation is incomplete, ... computer desktop, click Start, select Programs or All Programs, click HP, click the printer name, and then click ...
  • HP Officejet 6500A | User Guide - Page 233
    ... toolbar. Double click HP Uninstaller. Follow the onscreen instructions. After the HP software is uninstalled, restart your computer. To reinstall the ..., select HP, and then select your printer model. 2. 3. Double-click HP Uninstaller. Follow the onscreen instructions. Uninstall and reinstall the HP...
  • HP Officejet 6500A | User Guide - Page 234
    ... desktop, click Start, select Programs or All Programs, select HP, and then click your HP printer. HP Utility (Mac OS...: On a Macintosh computer, the features available in the HP Utility vary depending on the selected printer. Ink level warnings and indicators provide estimates for planning purposes ...
  • HP Officejet 6500A | User Guide - Page 235
    ...-specific preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies, or you can ...unwanted cookies. NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the following features...
  • HP Officejet 6500A | User Guide - Page 236
    F How do I? Get started Print Scan Copy Fax Work with ink cartridges Solve a problem 232 How do I?
  • HP Officejet 6500A | User Guide - Page 237
    ... Printer Offline Printer Paused Document failed to print General printer error Door or cover open Previously used ink cartridge installed Fax Memory Full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the product ...
  • HP Officejet 6500A | User Guide - Page 238
    ... supplies, see HP inkjet supplies recycling program. NOTE: Ink from the cartridges is used... HP support for service or replacement. For more information about the printhead warranty, see Ink cartridge.... For more information, see HP support. Cartridge Problem The ink cartridge identified in the message...
  • HP Officejet 6500A | User Guide - Page 239
    ...cartridge Replace the indicated ink cartridge. For more information, see HP supplies and accessories....under warranty, contact HP support for service or replacement. For more information about ink cartridge warranty..., see HP support. Paper Mismatch The paper size or type selected in the printer driver...
  • HP Officejet 6500A | User Guide - Page 240
    ... product's control panel, select a different paper size in the printer driver, and then print the document again. The cartridge cradle cannot move ... ink cartridge cradle (the part of the printer that holds the ink cartridges). To clear the obstruction, press the (Power) button to turn ...
  • HP Officejet 6500A | User Guide - Page 241
    ..., see HP support. Door or cover open Before the printer can print documents, all doors ... information, see HP support. Previously used ink cartridge installed The ink cartridge identified in ... more information, see www.hp.com/ go/inkusage. For more information about storing ink cartridges, see Store ...
  • HP Officejet 6500A | User Guide - Page 242
    ... accessibility 9 accessories installation 25 Printer Status Report 161 turn on and off in driver 26 warranty 166 ... cancel scheduled fax 51 capacity ADF 19 tray 173 cards sizes supported 171 tray supporting 173 cartridges. See ink cartridges clean automatic document feeder 27 exterior 27 printhead 112...
  • HP Officejet 6500A | User Guide - Page 243
    ...troubleshoot copies 129 dots, troubleshoot scan 134 double-sided printing 39 driver accessories settings 26 warranty 166 DSL,... installation 25 media sizes supported 170 turn on and off in driver 26 duty cycle ... log, clear 68 log, print 68 manual receive 52 E ECM. See error correction...
  • HP Officejet 6500A | User Guide - Page 244
    ...test 135 head 111 header, fax 61 Help 14 Hewlett-Packard Company notices 3 HP software uninstall from Mac OS X ... X HP Utility 230 uninstall HP software 229 maintain ink cartridge 124 printhead 111 ... quality report 112 printhead 111 replace ink cartridges 73 manual faxing receive 52 send 48...
  • HP Officejet 6500A | User Guide - Page 245
    ...change 223 solve problems 159 system requirements 170 view and printsettings 223 wireless communication... documents 43 troubleshoot 132 operating environment specifications 177 operating systems supported 169 originals... 38 Print brochures print 33 print driver accessories settings 26 warranty 166 Print...
  • HP Officejet 6500A | User Guide - Page 246
    ...settings 223 scan from 41 send faxes 47 printer driver accessories settings 26 warranty 166 printer software (Windows) ... model number 186 replace ink cartridges 73 report wireless test 226 reports confirmation,... 56 forwarding 54 manually 52 polling 54 rings to answer 62 troubleshoot 140, 142...
  • HP Officejet 6500A | User Guide - Page 247
    ... copies 129 skewed pages 127 slow print 84 tips 83 troubleshooting general network troubleshooting 148 hardware installation suggestions 157 HP software installation suggestions 158 installation issues 157 print 85 solve network problems 159 ...
  • HP Officejet 6500A | User Guide - Page 248
    ... sounds 65 print settings 32 system requirements 169 turn accessories on and off in driver 26 uninstall HP software 228 wireless communication advanced wireless troubleshooting 149 basic wireless troubleshooting 149 radio, turn off 223 ...
  • HP Officejet 6500A | User Guide - Page 249
  • HP Officejet 6500A | User Guide - Page 250
    © 2010 Hewlett-Packard Development Company, L.P. www.hp.com/support



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