HP Officejet 6500A User Guide
HP Officejet 6500A - Plus e-All-in-One Printer Manual
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- HP Officejet 6500A | User Guide - Page 1
OFFICEJET 6500A User Guide E710 - HP Officejet 6500A | User Guide - Page 2
- HP Officejet 6500A | User Guide - Page 3
HP Officejet 6500A (E710) eAll-in-One series User Guide - HP Officejet 6500A | User Guide - Page 4
permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set shock. 1. Read and understand all instructions in the documentation that comes with the printer. 2. Observe all warnings and instructions marked on the product. 3. Unplug - HP Officejet 6500A | User Guide - Page 5
icons 13 Change printer settings...14 Select the mode...14 Change printer settings 15 Finding the printer model number 15 HP Digital Solutions...15 only 25 Install the duplexer...25 Turn on accessories in the printer driver 26 To turn on accessories on Windows computers 26 To turn on - HP Officejet 6500A | User Guide - Page 6
4 Copy Copy documents...44 Change copy settings...44 5 Fax Send a fax...46 Send a standard fax...46 Send a standard fax from the computer 47 Send a fax manually from a phone 48 Send a fax using monitor dialing 49 Send a fax from memory...49 Schedule a fax to send later 50 Send a fax to multiple - HP Officejet 6500A | User Guide - Page 7
fax manually... the fax sound volume 65 Fax and digital phone services 65 Fax over Internet Protocol...65 Use reports...66 HP Apps...70 Marketsplash by HP...71 7 Work with ink cartridges Information on ink cartridges and the printhead 72 Check the estimated ink levels 73 Replace the ink cartridges - HP Officejet 6500A | User Guide - Page 8
8 Solve a problem HP support...78 Obtain electronic support...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 81 After the phone support period 83 General troubleshooting tips and resources 83 Solve printing problems...84 The printer shuts down - HP Officejet 6500A | User Guide - Page 9
Make sure the HP Network Devices Support service is running (Windows only)...153 Step 7: Add hardware addresses to a wireless access point (WAP 154 Configure your firewall to work with printers 154 Solve printer management problems 156 EWS cannot be opened...156 Troubleshoot installation issues - HP Officejet 6500A | User Guide - Page 10
information Warranty information...165 Hewlett-Packard limited warranty statement 166 Ink cartridge warranty information 167 Printer specifications...168 Physical specifications...168 Printer features and capacities 168 Processor and memory specifications 169 System requirements...169 Network - HP Officejet 6500A | User Guide - Page 11
only 191 Third-party licenses...192 HP Officejet 6500A (E710) e-All-in-One series 192 B HP supplies and accessories Order printing supplies online 198 Supplies...198 Ink cartridges...198 HP media...199 C Additional fax setup Set up faxing (parallel phone systems 200 Choose the correct fax setup - HP Officejet 6500A | User Guide - Page 12
addresses to a WAP 227 Other guidelines...227 Guidelines for reducing interference on a wireless network 228 Uninstall and reinstall the HP software 228 E Printer management tools HP printer software (Windows 230 HP Utility (Mac OS X)...230 Embedded Web server...230 About cookies...231 To open - HP Officejet 6500A | User Guide - Page 13
it accessible for people with disabilities. Visual The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers - HP Officejet 6500A | User Guide - Page 14
com/hpinfo/globalcitizenship/environment/recycle/ Understand the printer parts This section contains the following topics: • Front view • Printing supplies area • Back view Front view 1 2 3 4 5 6 HP Officejet 6500B Plus e-All-in-One 1 4 ghi 7 pqrs *@ 2 abc 5 jkl 8 tuv 0 3 def 6 mno 9 wxyz # 10 - HP Officejet 6500A | User Guide - Page 15
tray extension 7 Main tray 8 Scanner glass 9 Scanner backing Printing supplies area 3 def 1 * 2 abc 5 jkl 4 ghi 7 pqrs 6 mno 9 wxyz 8 tuv # 0 @ HP Officejet 6500B Plus e-All-in-One 1 1 Cartridge access door 2 Ink cartridges Back view 2 1 34 2 6 5 Understand the printer parts 11 - HP Officejet 6500A | User Guide - Page 16
bus (USB) port 2 Ethernet port 3 Power input 4 1-LINE (fax) 2-EXT (phone) 5 Rear access cover (some models only) 6 Automatic duplexer (some models only) Use the printer control panel This section contains the following topics: • Overview of buttons and lights • Control-panel display icons • Change - HP Officejet 6500A | User Guide - Page 17
. For more information, see Set up the printer for wireless communication. Displays screen where you can see information about the ink cartridges, including fill levels. This icon has a red border when an ink cartridge needs attention. NOTE: Ink level warnings and indicators provide estimates for - HP Officejet 6500A | User Guide - Page 18
's mode and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer, such as the HP printer software, the HP Utility (Mac OS X), or the embedded Web server (EWS - HP Officejet 6500A | User Guide - Page 19
model number. Use this number to obtain support and to identify the supplies and accessories available for your printer. The model number is printed on a label located inside the printer, near the ink cartridges area. HP Digital Solutions The printer includes a collection of digital solutions that - HP Officejet 6500A | User Guide - Page 20
print media The printer is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at www.hp.com for more information about HP media. HP recommends plain - HP Officejet 6500A | User Guide - Page 21
longer lasting documents. HP Photo Value Packs HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper - HP Officejet 6500A | User Guide - Page 22
HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, select your country/region, follow the prompts to select your printer, and then click one of the shopping links on the page. NOTE: At this time, some portions of the HP printing problems, ink printer. - HP Officejet 6500A | User Guide - Page 23
3. Close the lid. Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size document by placing it in the automatic document feeder tray. CAUTION: Do not load photos in - HP Officejet 6500A | User Guide - Page 24
1 2. Slide the width guides inward until they stop at the left and right edges of the media. NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer. Load media This section provides instructions for loading media into the printer. This section contains the - HP Officejet 6500A | User Guide - Page 25
exceed the line marking in the tray. 1 2 abc 3def 4 ghi 5 jkl 7 pqrs 8 tuv 6mno 9wxyz # *@ 0 HP Officejet 6500B Plus e-All-in-One NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded. 5. Lower the - HP Officejet 6500A | User Guide - Page 26
Use these instructions to load an envelope 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. 3. Load envelopes according to the graphic. Make sure the stack of envelopes does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing - HP Officejet 6500A | User Guide - Page 27
one edge, make sure the tab is pointing towards the front of the printer. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides To load transparencies Use these instructions to load transparencies. 1. Lift the output tray. 2. Slide the paper width guide out as far as - HP Officejet 6500A | User Guide - Page 28
To load cards and photo paper Use these instructions to load custom-size media. CAUTION: Use only custom-size media that is supported by the printer. For more information, see Media specifications. 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. 3. Insert the media - HP Officejet 6500A | User Guide - Page 29
the photo light is not blinking. Also, never insert more than one memory card at a time as this can also damage files on the memory cards. NOTE: The printer does not support encrypted memory cards. For more information on the supported memory cards, see Memory card specifications. To insert a memory - HP Officejet 6500A | User Guide - Page 30
software. If you add a new accessory, follow these steps: Mac OS X 1. Open the System Preferences and then select Print & Fax. 2. Click Options & Supplies. 3. Click the Driver tab. 4. Select the options you want to install, and then click OK. Maintain the printer This section provides instructions - HP Officejet 6500A | User Guide - Page 31
is applied, the cleaner could leak under the glass and damage the scanner. 4. Close the scanner lid, and turn on the printer. Clean the exterior WARNING! Before cleaning the printer, turn off the power and unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe - HP Officejet 6500A | User Guide - Page 32
Chapter 1 If you have lines or dust appearing on scanned documents or faxes, clean the plastic strip in the ADF. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1). This provides easy access to the rollers (2) - HP Officejet 6500A | User Guide - Page 33
plastic strip inside the automatic document feeder Use these instructions to clean the plastic strip inside the ADF. 1. Turn off the printer and unplug the power cord. For more information, see Turn off the printer. NOTE: Depending how long the printer is unplugged, the date and time might be erased - HP Officejet 6500A | User Guide - Page 34
) button located on the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip. If you turn the printer off incorrectly, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues - HP Officejet 6500A | User Guide - Page 35
settings are automatically handled by the software application. Change the settings manually only when you want to change print can print from anywhere by using HP's ePrint feature. For more information, see HP ePrint. Follow the instructions for your operating system. • Print documents (Windows) • - HP Officejet 6500A | User Guide - Page 36
see HP ePrint. Follow the instructions for your operating system. • Print brochures (Windows) • Print brochures (Mac OS X) Print brochures (Windows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software - HP Officejet 6500A | User Guide - Page 37
you load in the printer are tightly constructed and that the folds are sharply creased. NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using. Follow the instructions for your operating system. • Print on envelopes (Windows - HP Officejet 6500A | User Guide - Page 38
Load media. 2. From the File menu in your software application, click Print. 3. Make sure the printer you want to use is selected. 4. Click the printout. Photo paper should be flat before printing. Follow the instructions for your operating system. • Print photos on photo paper (Windows) • Print - HP Officejet 6500A | User Guide - Page 39
from the Color pop-up menu, and then select one of the following options: • High Quality: uses all the available colors to print your photo in grayscale. This creates smooth and natural shades of gray. • Black Print Cartridge Only: uses black ink to print your photo in grayscale. The gray shading - HP Officejet 6500A | User Guide - Page 40
, do one of the following: • Touch OK to print all DPOF-tagged photos. • Touch No to bypass DPOF printing. Print on special and custom-size paper If your application supports custom-size paper, set the size in the application before printing the document. If not, set the size in the printer driver - HP Officejet 6500A | User Guide - Page 41
operating system. • Print on special or custom-size paper (Mac OS X) • Set up custom sizes (Mac OS X) Print on special or custom-size paper (Mac OS X) NOTE: Before you can print on custom-size paper, you must set up the custom size in the HP software provided with the printer. For instructions, see - HP Officejet 6500A | User Guide - Page 42
NOTE: Follow these instructions to enable borderless your software application, click Print. 3. Make sure the printer you HP ePrint service, you need to have the following components: • An HP ePrint-enabled printer that is connected to the Internet (either using an Ethernet cable or wireless - HP Officejet 6500A | User Guide - Page 43
and set up the printer's Web Services. For more information, see www.hp.com/go/ePrintCenter. Print on both sides (duplexing) You can print on both sides of a sheet of media either manually or automatically, by using the duplexer. NOTE: The printer driver does not support manual duplexing. Two-sided - HP Officejet 6500A | User Guide - Page 44
automatically on both sides of a page (Mac OS X) NOTE: Follow these instructions to enable two-sided printing and to change binding options. Mac OS 10.5. is not available, verify that the duplex accessory is enabled in the printer driver. Select the binding type on the Layout panel. 1. Load the - HP Officejet 6500A | User Guide - Page 45
printer or TWAIN-compliant or WIA-compliant programs. When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. NOTE: Some scan functions are only available after you install the HP software. TIP: If you have problems scanning - HP Officejet 6500A | User Guide - Page 46
to select the type of document you want to save. Make changes to scan options, if needed. 4. Touch Start Scan. To scan an original from HP printer software 1. Load your original print-side down in the right-front corner of the glass or in the ADF. For more information, see Load an original - HP Officejet 6500A | User Guide - Page 47
you to edit letters, newspaper clippings, and many other documents. To ensure that the software can convert your documents successfully, do the following: • Make sure the scanner glass or ADF window is clean. When the printer scans the document, smudges or dust on the scanner glass or ADF window can - HP Officejet 6500A | User Guide - Page 48
printer's memory until the copying finishes. This can reduce the number of fax pages stored in memory. TIP: If you have problems scanning documents, see Solve copy problems , see Change copy settings 5. To start the copy job, touch one of the following: • Start Black: To select a black-and-white - HP Officejet 6500A | User Guide - Page 49
• Lighter/Darker settings • Resizing originals to fit on different paper sizes You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs. To change copy settings for a single job 1. Touch Copy. 2. Select the copy function settings you want to - HP Officejet 6500A | User Guide - Page 50
the HP software provided with the printer. problems scanning documents, see Solve fax problems. This section contains the following topics: • Send a fax • Receive a fax • Set up speed-dial entries • Change fax settings • Fax and digital phone services computer • Send a fax manually from a phone • Send - HP Officejet 6500A | User Guide - Page 51
before sending any faxes. TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you feature, you must install the printer software using the installation program provided on the HP software CD provided with the printer. Windows 1. Open the document - HP Officejet 6500A | User Guide - Page 52
the File menu in your software application, click Print. 3. Make sure the printer you want to use is selected. TIP: Select the printer that has "(Fax)" in the to send them a fax before sending it. When you send a fax manually, you can hear the dial tones, telephone prompts, or other sounds through - HP Officejet 6500A | User Guide - Page 53
: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, you can create a speed dial entry to store the PIN for - HP Officejet 6500A | User Guide - Page 54
late in the evening, when phone lines are not as busy or phone rates are lower, for example. The printer automatically sends your fax at the specified time. You can only schedule one fax to be sent at a time. You can continue to send faxes normally, however, while a fax is scheduled. NOTE - HP Officejet 6500A | User Guide - Page 55
(ADF). 2. Touch Fax, touch you want to fax to. (Speed Dial) to select a speed dial, and then select the group 3. Touch Start Black. If the printer detects an original loaded in the automatic document feeder, it sends the document to each number in the group speed dial entry. NOTE: You can - HP Officejet 6500A | User Guide - Page 56
faxing. Use the instructions in this section to receive a manual fax. NOTE: You can pick up the handset to talk or listen for fax tones. You can receive faxes manually from a phone that is: • Directly connected to the printer (on the 2-EXT port) • On the same phone line, but not directly connected - HP Officejet 6500A | User Guide - Page 57
you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a. Touch Fax, and then select Start Black or Start Color. b. After the printer begins to receive the fax, you can hang - HP Officejet 6500A | User Guide - Page 58
polling and have a fax ready to send. NOTE: The printer does not support polling pass codes. Polling pass codes are a security feature that require can set up the printer to forward your faxes to another fax number. A received color fax is forwarded in black and white. HP recommends that you verify the - HP Officejet 6500A | User Guide - Page 59
Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the default default, so the image of the incoming fax is reduced to fit on one page, if possible. If this feature is turned off, information that - HP Officejet 6500A | User Guide - Page 60
service through your phone provider, you can block specific fax numbers so the printer does not print faxes received from those numbers. When an incoming fax call is received, the printer supported in all countries/regions. If it is not supported ID History. - or To manually enter a fax number to - HP Officejet 6500A | User Guide - Page 61
Mac requirements • The administrator computer, the computer that activated the Fax to PC or Fax to Mac feature, must be on at all times. Only one computer can act as the Fax to PC or Fax to Mac administrator computer. • The destination folder's computer or server must be on at all - HP Officejet 6500A | User Guide - Page 62
modify settings from the HP software (Windows) 1. Open the HP printer software. For more information, see HP printer software (Windows). 2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard. 3. Follow the onscreen instructions. To modify settings from the HP software (Mac OS - HP Officejet 6500A | User Guide - Page 63
as the HP software included with the printer and the printer's embedded Web server (EWS). For more information, see Printer management tools. required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix. 5. Type the name for - HP Officejet 6500A | User Guide - Page 64
numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix. 5. If you want speed-dial entry, you must have already created at least one speed-dial entry. 1. On the printer's control panel, touch right arrow , and then touch Setup - HP Officejet 6500A | User Guide - Page 65
fax settings After completing the steps in the getting started guide that came with the printer, use the following steps to change the initial settings HP recommends that you set up the fax header by using the HP software provided with the printer. You can also set up the fax header from the printer - HP Officejet 6500A | User Guide - Page 66
numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to answer printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP - HP Officejet 6500A | User Guide - Page 67
on the same telephone line. Touch Yes to continue. 6. Do one of the following: • Touch the ring pattern assigned by your telephone company to fax calls. - Or - • Touch Ring Pattern Detection, and then follow the instructions on the printer's control panel. NOTE: If the Ring Pattern Detection feature - HP Officejet 6500A | User Guide - Page 68
is turned on, the printer redials automatically if it one of the following, setting the fax speed to a slower speed might be required: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An integrated services digital network (ISDN) service If you experience problems - HP Officejet 6500A | User Guide - Page 69
digital network (ISDN) system. • FoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax over Internet Protocol (FoIP). For more information, see Fax over Internet Protocol. HP printers are designed specifically for - HP Officejet 6500A | User Guide - Page 70
your Internet faxing services support department or your local service provider for further assistance. Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required - HP Officejet 6500A | User Guide - Page 71
there is an error during transmission or reception. To set the printer to print fax error reports automatically 1. Touch right arrow , and arrow , and then select Fax Reports. 3. Touch Fax Error Report. 4. Touch to select one of the following. On (Send & Receive) Off On (Fax Send) On (Fax Receive) - HP Officejet 6500A | User Guide - Page 72
steps to clear the fax log. NOTE: Clearing the fax log also deletes all faxes stored in memory. To clear the fax log via the printer control panel 1. Touch right arrow , and then select Setup. 2. Touch Tools. 3. Touch down arrow , and then select Clear Fax Log. Print the details of the - HP Officejet 6500A | User Guide - Page 73
To view the Call History 1. Touch right arrow , and then select Fax. 2. Touch (Call History). Use reports 69 - HP Officejet 6500A | User Guide - Page 74
wireless connection). Follow the instructions on the printer's control panel to enable and set up this service. New Apps are periodically added, and you can select and download to the printer's control panel for use. For more information, visit www.hp.com/go/ePrintCenter. NOTE: For a list of system - HP Officejet 6500A | User Guide - Page 75
started, select Marketsplash by HP in the HP printer software that came with your printer. Or for more information, visit marketsplash.com. NOTE: For a list of system requirements for this Web site, see HP Web site specifications. NOTE: Not all Marketsplash tools and services are available in all - HP Officejet 6500A | User Guide - Page 76
printer, you need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead. TIP: If you have problems scanning documents, see Print quality troubleshooting - HP Officejet 6500A | User Guide - Page 77
prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. Replace the ink cartridges NOTE: For - HP Officejet 6500A | User Guide - Page 78
Chapter 7 NOTE: At this time, some portions of the HP Web site are available in English only. CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in - HP Officejet 6500A | User Guide - Page 79
vent channel. 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down - HP Officejet 6500A | User Guide - Page 80
for extended periods of time. However, to assure optimal ink cartridge health, be sure to turn off the printer properly. For more information, see Turn off the printer. Usage information collection The HP cartridges used with this printer contain a memory chip that assists in the operation of - HP Officejet 6500A | User Guide - Page 81
Preferences, and then select Cartridge Chip Information. 3. Touch OK to turn off usage information collection. NOTE: If you turn off the memory chip's ability to collect the printer's usage information, you can still continue to use the cartridge in the HP printer. Usage information collection 77 - HP Officejet 6500A | User Guide - Page 82
Software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts, and HP newsgrams that are available when you register the HP printer For more information, see Obtain electronic support. 3. Call HP support. Support - HP Officejet 6500A | User Guide - Page 83
obtain support from the HP printer software (Windows) or HP Utility (Mac OS X), which provide easy, step-by-step solutions to common printing problems. For more information, see Printer management tools . Support options and availability vary by printer, country/region, and language. HP support by - HP Officejet 6500A | User Guide - Page 84
? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)? Phone support period One year of phone support is available in North America, Asia Pacific, and - HP Officejet 6500A | User Guide - Page 85
Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free. HP support 81 - HP Officejet 6500A | User Guide - Page 86
the most current list of telephone support numbers, see www.hp.com/support. www.hp.com/support $IULFD (QJOLVKVSHDNLQJ 㡴㦻 $ .LQJGRP eSP 8QLWHG6WDWHV 8UXJXD\ 9HQH]XHOD &DUDFDV 㡴㦻 9HQH]XHOD 9L¬W1DP 82 Solve a problem - HP Officejet 6500A | User Guide - Page 87
. If you did not install the HP software, you can install it using the HP software CD included with the printer, or you can download the software from the HP support Web site (www.hp.com/support). Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear paper jams - HP Officejet 6500A | User Guide - Page 88
, see System requirements. Check the HP software settings Print speed is slower when you select high print-quality settings. To increase the print speed, select different print settings in the printer driver. For more information, see Print. Check the ink cartridge levels If a cartridge is - HP Officejet 6500A | User Guide - Page 89
sure Print in Grayscale is not selected in the printer driver. Check the printer location and length of USB cable High electromagnetic fields fields. Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • Borderless printing • The printer is not - HP Officejet 6500A | User Guide - Page 90
-HP software application produced unexpected results. The printer is not responding or nothing happens when I try to print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue - HP Officejet 6500A | User Guide - Page 91
4: Check the printer driver status Solution: The printer driver status might have changed to either offline or stop printing. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac OS: Open System Preferences, and - HP Officejet 6500A | User Guide - Page 92
printer, check the printer's control panel to see if there are any errors. Cause: The printer your computer, open the printer folder and see if printer. For more information, see: Clear jams Cause: The printer freely from one side of the printer to the other printer. Cause: The print carriage had - HP Officejet 6500A | User Guide - Page 93
. 3. Do one of the following, depending on the printer status: a. If the printer is Offline, right-click the printer, and click Use Printer Online. b. If the printer is Paused, right-click the printer, and click Resume Printing. 4. Try using the printer over the network. Mac OS X 1. Click System - HP Officejet 6500A | User Guide - Page 94
printer. If this did not solve the issue, try the next solution. Solution 2: Print a previously saved version of the document Solution: Try printing another document from the same software problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check the printer - HP Officejet 6500A | User Guide - Page 95
printer supports. For more information about setting margins in your software application, see the documentation that came with the software guide inward until it stops at the edge solution does not solve the problem, continue trying the remaining solutions printer margins. Print troubleshooting 91 - HP Officejet 6500A | User Guide - Page 96
are greater than the minimum margins the printer supports. For more information about setting margins in your software application, see the documentation that came with the software. 3. Cancel the print job if the , see: Load media Cause: The paper was loaded incorrectly. 92 Solve a problem - HP Officejet 6500A | User Guide - Page 97
solution does not solve the problem, continue trying the remaining solutions the document file in your software application and remove any extra pages printer picked up two sheets of paper. Solution 3: Check the ink levels Solution: The ink cartridges may be running low on ink. Print troubleshooting - HP Officejet 6500A | User Guide - Page 98
turn off the printer, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality Check for a paper jam • Solution 6: Service the printer Solution 1: Restart the printer Solution: Turn off the printer, and then unplug the power cord. Plug - HP Officejet 6500A | User Guide - Page 99
any soft material that will not come apart or leave fibers. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges). Cause: The rollers were dirty and needed to be cleaned. If this did not solve the issue, try the next solution. Print - HP Officejet 6500A | User Guide - Page 100
country/region, and then click Contact HP for information on calling for technical support. Cause: Your printer needs servicing. Print quality troubleshooting Use this section to solve these print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is not filling the text or graphics - HP Officejet 6500A | User Guide - Page 101
• Solution 8: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help - HP Officejet 6500A | User Guide - Page 102
you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty media in its original packaging inside a resealable is nothing wrong with the printer, print settings, or ink cartridges. No further troubleshooting is required. 98 Solve a problem - HP Officejet 6500A | User Guide - Page 103
. Solution 8: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Print quality troubleshooting 99 - HP Officejet 6500A | User Guide - Page 104
• Solution 6: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help - HP Officejet 6500A | User Guide - Page 105
4: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the paper you . Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. Print quality troubleshooting 101 - HP Officejet 6500A | User Guide - Page 106
ink cartridges or printhead is not necessary. • Solution 1: Check the paper type • Solution 2: Use a higher print quality setting • Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer - HP Officejet 6500A | User Guide - Page 107
. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. For more information, see: Check the estimated ink levels Print quality troubleshooting 103 - HP Officejet 6500A | User Guide - Page 108
the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Printouts are - HP Officejet 6500A | User Guide - Page 109
: Check the estimated ink levels Cause: The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution. Solution 4: Clean the printhead Solution: If the previous solutions did not resolve the issue, try cleaning the printhead. Print quality troubleshooting 105 - HP Officejet 6500A | User Guide - Page 110
a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. TIP: After reviewing the solutions in this section, you can go to HP's Web site to see if there is additional troubleshooting help. For more information, go to: www.hp.com/ support. • Solution - HP Officejet 6500A | User Guide - Page 111
have vertical streaks Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. Print quality troubleshooting 107 - HP Officejet 6500A | User Guide - Page 112
loaded correctly • Solution 2: Make sure only one type of paper is loaded • Solution 3: one type of paper is loaded Solution: Load only one type of paper at a time. Cause: More than one securely installed. Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the - HP Officejet 6500A | User Guide - Page 113
. If you do not have time to wait, you can clean the printhead, but this uses more ink, and the poor black text may reoccur until automatic servicing is allowed to complete. Cause: Many black print quality problems clear up when the automatic services are performed. Print quality troubleshooting 109 - HP Officejet 6500A | User Guide - Page 114
printer is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon. TrueType icon OpenType icon Cause: The font was a custom size. Some software the print quality report to see if the print quality problem still exists. For more information, see: • Printhead - HP Officejet 6500A | User Guide - Page 115
ink cartridges might have insufficient ink. Insufficient ink may cause the printhead to overheat. When the printhead overheats, the printer slows down to allow it to cool. If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service - HP Officejet 6500A | User Guide - Page 116
Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. NOTE: Cleaning uses ink, so clean - HP Officejet 6500A | User Guide - Page 117
quality report Control panel: Touch Setup, select Print Report, select Printer Status or Self-Test, and then click OK To evaluate the Print Quality Diagnostic Page This section includes the following topics: • Ink Levels • Good color bars • Ragged, irregularly streaked, or faded bars • - HP Officejet 6500A | User Guide - Page 118
be solid (not streaked with white or other colors). They should be uniform in color throughout. The bars correspond to the ink cartridges in the printer as follows: Item 1 2 3 4 Cartridge color Black Ink Cartridge Cyan Ink Cartridge Magenta Ink Cartridge Yellow Ink Cartridge 114 Solve a problem - HP Officejet 6500A | User Guide - Page 119
the problem that causes ragged bars on the Print Quality Diagnostic report: • Avoid leaving opened ink cartridges outside of the printer for an extended period of time. • Wait until a new cartridge is ready to be installed before removing an old ink cartridge. Print quality troubleshooting 115 - HP Officejet 6500A | User Guide - Page 120
align the printer. For more ink than a printhead cleaning, but if it is not effective, try a cleaning. 3. Retry the Print Quality Diagnostic report. If the colors seem to be improving, continue cleaning. If the colors get worse, contact HP - the printhead may need to be replaced. 116 Solve a problem - HP Officejet 6500A | User Guide - Page 121
Large-Font Type The letters are ragged on one end - clean the printhead. If this defect occurs right after a new black cartridge is installed, the printer's automatic servicing routines may solve the problem in a day or so, using less ink than a printhead cleaning. Alignment Patterns If the color - HP Officejet 6500A | User Guide - Page 122
, contact HP. If you see no defects If you do not see any defects on the print quality report, then the printing system is working correctly. There is no reason to replace supplies or have the printer serviced, because they are functioning correctly. If you still have a print quality problem, here - HP Officejet 6500A | User Guide - Page 123
that the printer is turned on. 2. Open the ink cartridge door. HP Officejet 6500 Wireless 2 abc 3 def 6 mno 1 5 jkl * 4 ghi 7 pqrs 8 tuv 0 @ 9 wxyz # 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. Print quality troubleshooting 119 - HP Officejet 6500A | User Guide - Page 124
Chapter 8 4. Lift the latch handle on the print carriage. 5. Remove the printhead by lifting it straight up. 120 Solve a problem - HP Officejet 6500A | User Guide - Page 125
areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic the electrical contacts. Clean until no new ink shows on the cloth. Print quality troubleshooting 121 - HP Officejet 6500A | User Guide - Page 126
Chapter 8 b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 122 Solve a problem - HP Officejet 6500A | User Guide - Page 127
. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Print quality troubleshooting 123 - HP Officejet 6500A | User Guide - Page 128
procedure. 2. Make sure the printer is turned on. 3. Open the ink cartridge access door by lifting from the front right of the printer, until the door locks into place. 3 def 1 * 2 abc 5 jkl 4 ghi 7 pqrs 6 mno 9 wxyz 8 tuv # 0 @ HP Officejet 6500B Plus e-All-in-One 124 Solve a problem - HP Officejet 6500A | User Guide - Page 129
ink cartridge. 5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth. The sensor window is an area of clear plastic near the copper or gold-colored metal contacts on the bottom of the ink cartridge. Try not to touch the metal contacts. Print quality troubleshooting - HP Officejet 6500A | User Guide - Page 130
ink cartridge. 7. Close the ink cartridge access door, and check if the error has been resolved. 8. If you still receive the error message, turn the printer off, and then on again. Solve paper-feed problems Media is not supported for the printer loading. Also make sure the guides are snug, but not - HP Officejet 6500A | User Guide - Page 131
the same size so that the stack height is within this range. • Use HP media for optimum performance and efficiency. Solve copy problems If the following topics do not help, see HP support for information about HP support. • No copy came out • Copies are blank • Documents are missing or faded • Size - HP Officejet 6500A | User Guide - Page 132
Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Media specifications for more information. • Check the settings The contrast setting might be set too light. On the printer the scanner glass as indicated by the icon on the scan bed. 128 Solve a problem - HP Officejet 6500A | User Guide - Page 133
See the onscreen Help for the HP software for more information. Copy quality is printer for more information. Copy defects are apparent • Vertical white or faded stripes The media might not meet Hewlett-Packard Maintain the printer for more information. • Black dots or streaks Ink, glue, problems 129 - HP Officejet 6500A | User Guide - Page 134
type matches the control panel settings. Solve scan problems If the following topics do not help, see HP support for information about HP support. NOTE: If you are starting the scan from a computer, see the software Help for troubleshooting information. • Scanner did nothing • Scan takes too long - HP Officejet 6500A | User Guide - Page 135
. • Check the status of the printer If you sent a print or copy HP software provided with the printer, the default settings in the HP software might be set to automatically perform a specific task other than the one that you are attempting. See the onscreen Help for the HP software for instructions - HP Officejet 6500A | User Guide - Page 136
software converts has missing or combined characters, "rn" might appear as "m." ◦ The accuracy of the software not work with the HP software. ◦ Make sure selected. In the software, check the TWAIN ink that make an interpretation of the original photograph, which degrades the quality. Often, the ink - HP Officejet 6500A | User Guide - Page 137
suggestions do not solve the problem, you might need to use . Be sure to use the media guides when you place the original on the clarity. See Maintain the printer for cleaning instructions. ◦ The defects might on the scanner glass. ◦ Adjust the software settings according to how you plan to use - HP Officejet 6500A | User Guide - Page 138
settings might be set to reduce the scanned image. See the HP software Help for more information about changing the settings. Solve fax problems This section contains fax setup troubleshooting information for the printer. If the printer is not set up correctly for faxing, you might experience - HP Officejet 6500A | User Guide - Page 139
reviewing the troubleshooting information in this section. • Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. • If you are running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure the printer - HP Officejet 6500A | User Guide - Page 140
any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. 1. Using the phone cord supplied in the box with the printer, connect one end - HP Officejet 6500A | User Guide - Page 141
phone cord that came with the printer, run the fax test again. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be connected to - HP Officejet 6500A | User Guide - Page 142
equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a printer directly to the telephone wall jack. • If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This does not cause a problem - HP Officejet 6500A | User Guide - Page 143
them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. ◦ If the Fax Line Condition Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in - HP Officejet 6500A | User Guide - Page 144
Internet. The printer is having problems sending and receiving faxes Solution: Make sure the printer is turned on. Look at the display on the printer. If the on the printer. After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The printer cannot send - HP Officejet 6500A | User Guide - Page 145
phone system or an ISDN line. • If the printer shares the same phone line with a DSL service, the DSL modem might not be correctly grounded. If the DSL modem is not correctly grounded, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You - HP Officejet 6500A | User Guide - Page 146
. NOTE: If using a serial-type phone system, please connect your phone directly on top of the printer cable which has a wall plug attached to it. The printer cannot receive faxes, but can send faxes Solution: • If you are not using a distinctive ring service, check to make sure that the Distinctive - HP Officejet 6500A | User Guide - Page 147
you have a voice mail service, see Case F: Shared voice/fax line with voice mail. For information on receiving faxes manually, see Receive a fax manually. • If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem - HP Officejet 6500A | User Guide - Page 148
back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. • If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is - HP Officejet 6500A | User Guide - Page 149
to a low number of rings and the printer to answer in the maximum number of rings supported. (The maximum number of rings varies by supplied in the box with the printer, connect one end to the coupler, then connect the other end to the printer control panel is turned on. Solve fax problems 145 - HP Officejet 6500A | User Guide - Page 150
problems using the HP Apps or other Web services from the printer's control panel, check the following: • Make sure the printer is connected to the Internet. NOTE: To use the printer's Web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection - HP Officejet 6500A | User Guide - Page 151
browser. Solve photo (memory card) problems If the following topics do not help, see HP support for information about HP support. NOTE: If you are starting a memory card operation from a computer, see the software Help for troubleshooting information. • The printer cannot read the memory card • The - HP Officejet 6500A | User Guide - Page 152
one or more of the following tasks. NOTE: After correcting any of the following, run the installation program again. • General network troubleshooting • Network port created does not match printer IP address (Windows) General network troubleshooting If you are unable to install the HP software - HP Officejet 6500A | User Guide - Page 153
wireless problems (some models only) If the printer is unable to communicate with the network after completing the wireless setup and HP software installation, perform one or more of the following tasks in the order shown below. • Basic wireless troubleshooting (some models only) • Advanced wireless - HP Officejet 6500A | User Guide - Page 154
Chapter 8 • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Step 7: Add hardware addresses to a wireless access point (WAP) Step 1: Make sure your computer - HP Officejet 6500A | User Guide - Page 155
. Run the Wireless Network Test (using the instructions at the beginning of this section) and follow any recommendations. The URL shown here is the network address assigned to the printer by your router. You need this to connect to the embedded Web server. Solve wireless problems (some models - HP Officejet 6500A | User Guide - Page 156
network setup was successful. c. If you cannot access the EWS or are still having problems using the printer over the network, continue to the next section regarding firewalls. Step 3: Check to see if the firewall software is blocking communication If you cannot access the EWS and are sure both the - HP Officejet 6500A | User Guide - Page 157
. NOTE: If there is more than one icon in the folder for the printer, right-click the printer icon for the version of the printer driver that is connected wirelessly, and then click Set as Default Printer. Step 6: Make sure the HP Network Devices Support service is running (Windows only) To restart - HP Officejet 6500A | User Guide - Page 158
on your network where it can be found. If the HP software cannot find the printer during installation (and you know the printer is on the network), or you have already successfully installed HP software and experience problems, try the following: 1. If you are using a computer running Windows - HP Officejet 6500A | User Guide - Page 159
you disable them. If you continue to have problems after configuring the firewall as described above and if you are using a computer running Windows, you might need to uninstall the firewall software in order to use the printer over the network. Advanced firewall information The following ports - HP Officejet 6500A | User Guide - Page 160
Chapter 8 Faxing • UDP port: 427 • TCP port: 9220 HP printer installation UDP port: 427 Solve printer management problems This section provides solutions to common problems that involve managing the printer. This section contains the following topic: • EWS cannot be opened NOTE: To use the EWS, the - HP Officejet 6500A | User Guide - Page 161
about HP support. • Hardware installation suggestions • HP software installation suggestions • Solve network problems Hardware installation suggestions This section contains the following topics: • Hardware tips • Make sure the ink cartridges are correctly installed Hardware tips Check the printer - HP Officejet 6500A | User Guide - Page 162
the ink cartridge access door, and check if the error has gone away. 13. If you still receive the error, turn the printer off, and then on again. HP software installation suggestions Check the computer system • Make sure that your computer is running one of the supported operating systems. • Make - HP Officejet 6500A | User Guide - Page 163
CD for damage. You can download the printer driver from the HP Web site (www.hp.com/support). NOTE: After correcting any problems, run the installation program again. Solve network problems General network troubleshooting • If you are unable to install the HP software, verify that: ◦ All cable - HP Officejet 6500A | User Guide - Page 164
Status Report to: • View current printer information and ink cartridge status • Help troubleshoot problems The Printer Status Report also contains a log of recent events. If you need to call HP, it is often useful to print the Printer Status Report before calling. Printer Status Report 160 Solve - HP Officejet 6500A | User Guide - Page 165
(such as the printer name, model number, serial number, and firmware version number), as well as usage information. printed from the tray. 2. Ink Delivery System Information: Shows information about the ink cartridges, such as the estimated ink levels. NOTE: Ink level alerts and indicators - HP Officejet 6500A | User Guide - Page 166
a conventional DNS server is not used. 5. SLP: Shows information about the current Service Location Protocol (SLP) connection. SLP is used by network management applications for printer management. The printer supports SNMPv1 protocol on IP networks. To print the network configuration page from the - HP Officejet 6500A | User Guide - Page 167
panel and slide to the right, and then pull the duplexer towards you. 1 2 2 1 CAUTION: Trying to clear a paper jam from the front of the printer can damage the print mechanism. Always access and clear paper jams through the duplexer. 2. Gently pull the paper out of the rollers. CAUTION: If the - HP Officejet 6500A | User Guide - Page 168
that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the printer - HP Officejet 6500A | User Guide - Page 169
: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: • Hewlett-Packard limited warranty statement • Ink cartridge warranty information Technical - HP Officejet 6500A | User Guide - Page 170
Appendix A Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is depleted or the "end of warranty" - HP Officejet 6500A | User Guide - Page 171
The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink - HP Officejet 6500A | User Guide - Page 172
• Wireless 802.11n Ink cartridges Four ink cartridges (black, yellow, magenta, cyan) Supply yields Visit www.hp.com/pageyield/ for more information on estimated ink cartridge yields. Printer languages HP PCL 3 GUI Duty cycle Up to 7000 pages per month Printer control panel language support - HP Officejet 6500A | User Guide - Page 173
Processor: 192 MHz ARM9 core Memory: 64 MB DDR1 System requirements NOTE: For the most current information about supported operating systems and system requirements, visit www.hp.com/support. Operating system compatibility • Windows XP Service Pack 2, Windows Vista, Windows 7 • Mac OS X (v10.5, v10 - HP Officejet 6500A | User Guide - Page 174
Appendix A • Microsoft Windows 2008 Server Terminal Services with Citrix XenApp 5.0 • Novell Netware 6.5, Open Understand specifications for supported media Always use the correct media-type setting in the printer driver, and configure the trays for the correct media type. HP recommends testing any - HP Officejet 6500A | User Guide - Page 175
Card Envelope (111 x 162 mm; 4.4 x 6 inches) No. 6 3/4 Envelope (91 x 165 mm; 3.6 x 6.5 inches) Cards Index card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Printer specifications 171 - HP Officejet 6500A | User Guide - Page 176
Appendix A (continued) Media size Input tray Index card (127 x 203 mm; 5 x 8 inches) Duplexer (some models) ADF A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) Borderless A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) Hagaki** (100 x 148 mm; 3.9 x 5.8 inches) Ofuku hagaki** Borderless hagaki (100 x - HP Officejet 6500A | User Guide - Page 177
(4 x 10 inches, 4 x 11 inches, and 4 x 12 inches) ** The printer is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post. Understand supported media types and weights Tray Input tray Type Paper Transparencies - HP Officejet 6500A | User Guide - Page 178
Appendix A (continued) Tray Type Envelopes Cards Output tray All supported media Automatic Document Feeder Paper Weight Capacity (8 mm or 0.31 inch stacked) 75 to 90 g/m2 (20 to 24 lb bond envelope) Up to 15 - HP Officejet 6500A | User Guide - Page 179
main tray. Paper type Plain paper HP Bright White Paper HP Premium Presentation Paper, Matte Other inkjet papers HP Premium Plus Photo Papers HP Premium Photo Papers HP Advanced Photo Paper HP Everyday Photo Paper, Semi-gloss HP Everyday Photo Paper, Matte Printer control panel setting Plain Paper - HP Officejet 6500A | User Guide - Page 180
HP Brochure & Flyer Paper, Glossy HP Brochure & Flyer Paper, Matte Other Glossy Brochure Other Matte Brochure Printer printer functions, such as copying, might affect the number of pages that can be stored in memory. • Manual specifications • Integrated OCR software automatically converts scanned - HP Officejet 6500A | User Guide - Page 181
• Scan to email for PDF and JPEG • Scan to PC and network folder HP Web site specifications The following Web-enabled features are available for this printer: • HP Apps • Marketsplash by HP • HP ePrint Requirements • A Web browser (either Microsoft Internet Explorer 6.0 or higher, Mozilla Firefox - HP Officejet 6500A | User Guide - Page 182
state only) NOTE: Approaching any of the recommended maximums on a memory card might cause the performance of the printer to be slower than expected. Supported memory card types • Secure Digital • High Capacity Secure Digital • Memory Stick • MultiMediaCard (MMC) • xD-Picture Card 178 Technical - HP Officejet 6500A | User Guide - Page 183
Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section telephone network • Australia wired fax statement • Regulatory information for wireless products • Regulatory model number • Declaration of conformity Regulatory information 179 - HP Officejet 6500A | User Guide - Page 184
instructions interference by one or Regulations Hewlett-Packard Company 3000 Hanover Street Palo Alto, Ca 94304 (650) 857-1501 Modifications (part 15.21) The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP - HP Officejet 6500A | User Guide - Page 185
Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 LED indicator statement Gloss of housing of peripheral devices for Germany Regulatory information 181 - HP Officejet 6500A | User Guide - Page 186
devices ring when your number is called. Too many devices on one line might result in failure to ring in response to an incoming call. In most, but maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for - HP Officejet 6500A | User Guide - Page 187
ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution might be particularly important in rural areas. Note The REN (Ringer Equivalence Number) assigned - HP Officejet 6500A | User Guide - Page 188
or Hewlett-Packard Company if additional product support is In the unlikely event of problems with loop disconnect dialing, HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP wireless products This section contains the following regulatory information pertaining to wireless - HP Officejet 6500A | User Guide - Page 189
is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential Radio Interference Regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 and RSS GEN of Industry Canada - HP Officejet 6500A | User Guide - Page 190
Sweden, Switzerland and United Kingdom. Products with 2.4-GHz wireless LAN devices France For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This confused with the marketing name (HP Officejet 6500A (E710) e-All-in-One series) or product number. 186 Technical information - HP Officejet 6500A | User Guide - Page 191
EN 17050-1 Supplier's Name: Supplier's Address: Hewlett-Packard Company 138, Depot Road, #02-01,#04-01 Singapore 109683 DoC#: SNPRC-1004-01-A declares, that the product Product Name and Model: Regulatory Model Number:1) HP Officejet 6500A Plus e-All-in-One SNPRC-1004-01 Product Options: All - HP Officejet 6500A | User Guide - Page 192
EN 17050-1 Supplier's Name: Supplier's Address: Hewlett-Packard Company 138, Depot Road, #02-01,#04-01 Singapore 109683 DoC#: SNPRC-1004-02-A declares, that the product Product Name and Model: Regulatory Model Number:1) HP Officejet 6500A e-All-in-One SNPRC-1004-02 Product Options: All Power - HP Officejet 6500A | User Guide - Page 193
stewardship program Hewlett-Packard is committed • Chemical Substances • RoHS notices (China only) Paper use This printer is suited for the use of recycled paper according to DIN 19309 and cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp - HP Officejet 6500A | User Guide - Page 194
équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit. Entsorgung - HP Officejet 6500A | User Guide - Page 195
Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency's ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service - HP Officejet 6500A | User Guide - Page 196
topics: • HP Officejet 6500A (E710) e-All-in-One series HP Officejet 6500A (E710) e-All-in-One series LICENSE.aes NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT - HP Officejet 6500A | User Guide - Page 197
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. LICENSE.open_ssl--open_ssl Copyright (C) 1995-1998 Eric Young (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) - HP Officejet 6500A | User Guide - Page 198
features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER - HP Officejet 6500A | User Guide - Page 199
NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; software written by Eric Young ([email protected]). This product includes software written by Tim Hudson ([email protected] Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support - HP Officejet 6500A | User Guide - Page 200
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS * OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) * HOWEVER 18th, 2005 Copyright (C) 1995-2005 Jean-loup Gailly and Mark Adler This software is provided 'as-is', without any express or implied warranty. In - HP Officejet 6500A | User Guide - Page 201
be appreciated but is not required. 2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution. Jean-loup Gailly Mark Adler [email protected] [email protected] - HP Officejet 6500A | User Guide - Page 202
shopping also appear on ink alert messages. You can also order online by visiting www.hp.com/buy/supplies. If prompted, choose your country/ region, follow the prompts to select your printer, and then the supplies you need. NOTE: Ordering cartridges online is not supported in all countries/regions - HP Officejet 6500A | User Guide - Page 203
To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of - HP Officejet 6500A | User Guide - Page 204
guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services through the HP software you installed with the printer. After you - HP Officejet 6500A | User Guide - Page 205
or office • Case A: Separate fax line (no voice calls received) • Case B: Set up the printer with DSL • Case C: Set up the printer with a PBX phone system or an ISDN line • Case D: Fax with a distinctive ring service on the same line • Case E: Shared voice/fax line • Case F: Shared voice/fax line - HP Officejet 6500A | User Guide - Page 206
one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the printer. If you use another phone cord, you might experience problems printer with DSL Case C: Set up the printer with a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service - HP Officejet 6500A | User Guide - Page 207
calls service Computer Answering Voice dial-up machine mail modem service Recommended printer with a separate fax line 1. Using the phone cord supplied in the box with the printer, connect one end connect from the telephone wall jack to the printer, you might not be able to fax successfully - HP Officejet 6500A | User Guide - Page 208
the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the printer, connect one end - HP Officejet 6500A | User Guide - Page 209
problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case C: Set up the printer with a PBX phone system faxes with the printer. Refer to the documentation that came with your PBX phone system for instructions on how to turn - HP Officejet 6500A | User Guide - Page 210
To set up the printer with a distinctive ring service 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further - HP Officejet 6500A | User Guide - Page 211
Do one of the following: • If you have a parallel-type phone system, remove the white plug from the port labeled 2EXT on the back of the printer, and the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor - HP Officejet 6500A | User Guide - Page 212
printer with voice mail 1. Using the phone cord supplied in the box with the printer, connect one printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service - HP Officejet 6500A | User Guide - Page 213
printer. 3. Using the phone cord supplied in the box with the printer, connect one printer modem software is printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service - HP Officejet 6500A | User Guide - Page 214
If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE port on the back of the - HP Officejet 6500A | User Guide - Page 215
emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case H: Shared voice/fax line with computer modem There are two different - HP Officejet 6500A | User Guide - Page 216
with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: you might already have in your home or office. 5. If your modem software is set to receive faxes to your computer automatically, turn off that setting - HP Officejet 6500A | User Guide - Page 217
directions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 1 Telephone wall - HP Officejet 6500A | User Guide - Page 218
printers, connect one end to the DSL filter, then connect the other end to the port labeled 1-LINE on the back of the printer phone system, remove the white plug from the port labeled 2-EXT on the back of the printer, problems setting up the printer with optional equipment, contact your local service - HP Officejet 6500A | User Guide - Page 219
with the printer. 3. Using the phone cord supplied in the box with the printer, connect one end to to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of problems setting up the printer with optional equipment, contact your local service - HP Officejet 6500A | User Guide - Page 220
and answering machine There are two different ways to set up the printer with your computer based on the number of phone ports on your computer begin, check your computer to see if it has one or two phone ports NOTE: If your computer has only one phone port, you must purchase a parallel splitter (also - HP Officejet 6500A | User Guide - Page 221
the printer. printer, connect one end to your software, the printer printer to the maximum number of rings supported printer stops monitoring the line and your answering machine records a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service - HP Officejet 6500A | User Guide - Page 222
on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You must purchase a parallel splitter. A parallel splitter has one RJ-11 port on the - HP Officejet 6500A | User Guide - Page 223
same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case K: Shared voice/fax line with computer - HP Officejet 6500A | User Guide - Page 224
, check your computer to see if it has one or two phone ports. • If your computer has only one phone port, you must purchase a parallel splitter 3 Parallel splitter 4 Computer with modem 5 Telephone To set up the printer on the same phone line as a computer with two phone ports 1. Remove - HP Officejet 6500A | User Guide - Page 225
or office. 5. If your modem software is set to receive faxes to problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Serial-type fax setup For information on setting up the printer for faxing using a serial-type phone system - HP Officejet 6500A | User Guide - Page 226
If the test fails, review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed, and that - HP Officejet 6500A | User Guide - Page 227
Web server. This section contains the following topics: • Change basic network settings • Change advanced network settings • Set up the printer for wireless communication • Uninstall and reinstall the HP software Change basic network settings The control-panel options enable you to set up and manage - HP Officejet 6500A | User Guide - Page 228
(Windows), click the Network Settings tab, click the Wired or Wireless tab (depending on the current connection), and then click IP Settings will remove the printer from the network. Touch OK to continue. 4. Automatic is selected by default. To change the settings manually, touch Manual. 5. Touch - HP Officejet 6500A | User Guide - Page 229
printer and the computers that use it must be on the same subnet. Before installing the HP software, you might want to find out the settings of your network. Obtain the information from your system administrators, or complete the following tasks: • Obtain your network's network name or Service Set - HP Officejet 6500A | User Guide - Page 230
from one wireless device to another wireless supports the Independent Basic Service Set (IBSS) to enable security between client workstations operating in ad hoc mode. Test the wireless connection Print the wireless test page for information about the printer's wireless connection. The wireless - HP Officejet 6500A | User Guide - Page 231
HP, select your printer name, and then click Connect a New Printer. 2. Follow the onscreen instructions. To change the connection method (Mac OS X) 1. Open the HP Utility. For more information, see HP avoid accidentally connecting to another party's wireless network, turn off the setting to - HP Officejet 6500A | User Guide - Page 232
wireless devices on the network. • Keep all wireless devices on the network within range of one another. Uninstall and reinstall the HP software HP software, insert the HP software CD into your computer's CD drive, and follow the onscreen instructions. 7. Connect the printer when the HP software - HP Officejet 6500A | User Guide - Page 233
HP Installer. 7. Follow the onscreen instructions. To uninstall from a Macintosh computer, method 2 1. Open the Finder, select Applications, select HP, and then select your printer model. 2. Double-click HP Uninstaller. 3. Follow the onscreen instructions. Uninstall and reinstall the HP software - HP Officejet 6500A | User Guide - Page 234
Web site support information. NOTE: On a Macintosh computer, the features available in the HP Utility vary depending on the selected printer. Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert message, consider having a replacement cartridge - HP Officejet 6500A | User Guide - Page 235
stored on the computer until you clear them manually. You can configure your browser to accept on your printer, if you disable cookies, you also disable one or more of printer are listed on the status report. For more information, see Understand the network configuration page. . In a supported - HP Officejet 6500A | User Guide - Page 236
F How do I? • Get started • Print • Scan • Copy • Fax • Work with ink cartridges • Solve a problem 232 How do I? - HP Officejet 6500A | User Guide - Page 237
Problem • Paper Mismatch • The cartridge cradle cannot move • Paper Jam • The printer is out of paper • Printer Offline • Printer Paused • Document failed to print • General printer error • Door or cover open • Previously used ink cartridge installed Fax Memory Full If Backup Fax Reception or HP - HP Officejet 6500A | User Guide - Page 238
contact HP support for service or replacement. For more information about the printhead warranty, see Ink cartridge warranty information. If the problem persists after you replace the cartridge, contact HP support. For more information, see HP support. Cartridge Problem The ink cartridge identified - HP Officejet 6500A | User Guide - Page 239
service or replacement. For more information about ink cartridge warranty, see Ink cartridge warranty information. If the problem persists after you replace the cartridge, contact HP support. For more information, see HP support. Paper Mismatch The paper size or type selected in the printer driver - HP Officejet 6500A | User Guide - Page 240
this problem, try one of the following: • Load the correct paper in the printer, and then press OK. For more information, see Load media • Press the (Cancel) button on the product's control panel, select a different paper size in the printer driver, and then print the document again. The cartridge - HP Officejet 6500A | User Guide - Page 241
If the problem persists after you've securely closed all doors and covers, contact HP support. For more information, see HP support. Previously used ink cartridge installed The ink cartridge identified in the message was previously used in a different printer. You can use ink cartridges in different - HP Officejet 6500A | User Guide - Page 242
/Numerics (ADF) automatic document feeder clean 27 feeding problems, troubleshoot 27 A accessibility 9 accessories installation 25 Printer Status Report 161 turn on and off in driver 26 warranty 166 acoustic emissions 177 ADF media sizes supported 170 ADF (automatic document feeder) capacity 19 load - HP Officejet 6500A | User Guide - Page 243
205 DOC 187 dots or streaks, troubleshoot copies 129 dots, troubleshoot scan 134 double-sided printing 39 driver accessories settings 26 warranty 166 DSL, fax setup with parallel phone systems 204 duplexer installation 25 media sizes supported 170 turn on and off in driver 26 duty cycle 168 E ECM - HP Officejet 6500A | User Guide - Page 244
61 Help 14 Hewlett-Packard Company notices 3 HP software uninstall from Mac OS X 229 uninstall from Windows 228 HP Utility (Mac OS X) opening 230 humidity specifications 177 I ink low 93 streaks on the back of paper 108 ink cartridge 124 ink cartridge door, locating 11 ink cartridge latch, locating - HP Officejet 6500A | User Guide - Page 245
speed 224 operating systems supported 169 protocols supported 170 settings, change 223 solve problems 159 system requirements 170 view and printsettings 223 wireless communication setup 224 wireless settings 161, 225 noise information 177 O OCR edit scanned documents 43 troubleshoot 132 operating - HP Officejet 6500A | User Guide - Page 246
faxes 47 printer driver accessories settings 26 warranty 166 printer software (Windows) about 230 opening 230 Printer Status Report information on 160 printhead clean 112 printhead, align 112 printheads ordering online 198 part numbers 198 printing slow, troubleshoot 111 problems print 85 processor - HP Officejet 6500A | User Guide - Page 247
26 trays capacities 173 clear jams 162 load media 20 locating 10 media sizes supported 170 paper guides illustration 10 troubleshoot feeding 126 turn on and off in driver 26 troubleshoot answering machines 145 copy 127 copy quality 129 embedded Web server 156 fax 134 fax dial tone test failed - HP Officejet 6500A | User Guide - Page 248
voltage specifications 177 volume fax sounds 65 print settings 32 system requirements 169 turn accessories on and off in driver 26 uninstall HP software 228 wireless communication advanced wireless troubleshooting 149 basic wireless troubleshooting 149 radio, turn off 223 reducing interference 228 - HP Officejet 6500A | User Guide - Page 249
- HP Officejet 6500A | User Guide - Page 250
© 2010 Hewlett-Packard Development Company, L.P. www.hp.com/support
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OFFICEJET
6500A
E710
User Guide