HP Officejet 6500A User Guide - Page 108
Printouts are faded or have dull colors, Cause, Solution 4: Align the printhead, Solution
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Chapter 8 Cause: The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution. Solution 4: Align the printhead Solution: Align the printhead. Aligning the printer can help ensure excellent print quality. For more information, see: Align the printhead Cause: The printer needed to be aligned. If this did not solve the issue, try the next solution. Solution 5: Clean the printhead Solution: Check the following potential problems, and then clean the printhead. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: • Printhead maintenance • Print and evaluate a print quality report Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Printouts are faded or have dull colors Try the following solutions if the colors in your printout are not as bright and intense as you expected. • Solution 1: Check the print settings • Solution 2: Check the paper type • Solution 3: Check the ink levels • Solution 4: Clean the printhead • Solution 5: Contact HP support 104 Solve a problem