HP Officejet 6500A User Guide - Page 161
Troubleshoot installation issues, Hardware installation suggestions, Hardware tips
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Check the printer IP address • To check the IP address of the printer, obtain the IP address by printing a network configuration page. Touch Setup , select Network, and then select Print Network Settings. • Ping the printer using the IP address from the command prompt. For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt: C:\Ping 123.123.123.123 Or, in Mac OS X, use one of the following methods: ◦ Open Terminal (available in the Applications > Utilities folder) and type the following: ping 123.123.123 ◦ Open the Network Utility (available in the Applications > Utilities folder) and click the Ping tab. If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect. Troubleshoot installation issues If the following topics do not help, see HP support for information about HP support. • Hardware installation suggestions • HP software installation suggestions • Solve network problems Hardware installation suggestions This section contains the following topics: • Hardware tips • Make sure the ink cartridges are correctly installed Hardware tips Check the printer • Make sure that all packing tape and material have been removed from outside and inside the printer. • Make sure that the printer is loaded with paper. • Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the printer control panel. Check the hardware connections • Make sure that any cords and cables that you are using are in good working order. • Make sure that the power cord is connected securely to both the printer and to a working power outlet. Troubleshoot installation issues 157