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HP Officejet 6500A User Guide - Page 245

sizes supported 172, Photo screen 13

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Index modem shared with fax (parallel phone systems) 208 shared with fax and answering machine (parallel phone systems) 215 shared with fax and voice line (parallel phone systems) 211 shared with fax and voice mail (parallel phone systems) 219 monitor dialing 49, 51 multi-feeds, troubleshoot 127 N network port address 148 networks advanced settings 223 connector illustration 11 IP settings 224 link speed 224 operating systems supported 169 protocols supported 170 settings, change 223 solve problems 159 system requirements 170 view and printsettings 223 wireless communication setup 224 wireless settings 161, 225 noise information 177 O OCR edit scanned documents 43 troubleshoot 132 operating environment specifications 177 operating systems supported 169 originals scan 41 output tray locating 10 media supported 174 P pages per month (duty cycle) 168 paper feed fails 94 jams 162, 164 ordering 199 size, set for fax 55 paper-feed problems, troubleshoot 126 parallel phone systems answering machine setup 214 countries/regions with 200 distinctive ringing setup 205 DSL setup 204 ISDN setup 205 modem and answering machine setup 215 modem and voice mail setup 219 modem setup 208 modem shared with voice line setup 211 PBX setup 205 separate line setup 203 setup types 201 shared line setup 206 PBX system, set up with fax parallel phone systems 205 PCL 3 support 168 phone cord connected to correct port test failed 136 correct type test failed 137 extend 145 phone line, answer ring pattern 62 phone support 79 phone support period period for support 80 phone, fax from receive 52 send, 48 photo media sizes supported 172 Photo screen 13 photos insert memory cards 25 print from DPOF files 36 print from memory cards 35 troubleshoot memory cards 147 poll to receive fax 54 poor printout quality 96 ports, specifications 168 power specifications 177 troubleshoot 84 power input, locating 11 print blank printout 93 borderless fails 86 diagnostic page 112 distorted printout 102 double-sided 39 envelopes print incorrectly 85 faded 104 fax logs 68 fax reports 66 faxes 53 last fax details 68 margins incorrect 90, 91 meaningless characters 90 nothing happens 86 photos from DPOF file 36 photos from memory cards 35 print quality report 112 quality, troubleshoot 96, 100, 103, 106 reversed page order 90 slow 84 troubleshoot 84 troubleshooting 85 vertical streaks 107 Print borderless Mac OS 38 Windows 38 Print brochures print 33 print driver accessories settings 26 warranty 166 Print envelope 33 Print envelopes Mac OS 34 Print photos Mac OS 34 Windows 34 print quality smeared ink 96 print quality report 112 print settings print quality 96 241

Section	Page
Contents	5
Get started	13
Accessibility	13
Eco-Tips	14
Understand the printer parts	14
Front view	14
Printing supplies area	15
Back view	15
Use the printer control panel	16
Overview of buttons and lights	16
Control-panel display icons	17
Change printer settings	18
Select the mode	18
Change printer settings	19
Finding the printer model number	19
HP Digital Solutions	19
Select print media	20
Recommended papers for printing and copying	20
Recommended papers for photo printing	21
Tips for selecting and using media	22
Load an original on the scanner glass	22
Load an original in the automatic document feeder (ADF)	23
Load media	24
Load standard-size media	24
Load envelopes	26
Load cards and photo paper	26
Load transparencies	27
Load custom-size media	28
Insert a memory card	29
Install the accessories (some models only)	29
Install the duplexer	29
Turn on accessories in the printer driver	30
To turn on accessories on Windows computers	30
To turn on accessories on Macintosh computers	30
Maintain the printer	30
Clean the scanner glass	30
Clean the exterior	31
Clean the automatic document feeder (ADF)	31
Turn off the printer	34
Print	35
Print documents	35
Print documents (Windows)	36
Print documents (Mac OS X)	36
Print brochures	36
Print brochures (Windows)	36
Print brochures (Mac OS X)	37
Print on envelopes	37
Print on envelopes (Windows)	37
Print on envelopes (Mac OS X)	38
Print photos	38
Print photos on photo paper (Windows)	38
Print photos on photo paper (Mac OS X)	38
Print photos from a memory device	39
Print DPOF photos	40
Print on special and custom-size paper	40
Print on special or custom-size paper (Mac OS X)	41
Set up custom sizes (Mac OS X)	41
Print borderless documents	41
Print borderless documents (Windows)	42
Print borderless documents (Mac OS X)	42
Scan	45
Scan an original	45
Scan to a computer	45
Scan to a memory card	46
Scan using Webscan	46
Scanning documents as editable text	47
Copy	48
Copy documents	48
Change copy settings	48
Fax	50
Send a fax	50
Send a standard fax	50
Send a standard fax from the computer	51
Send a fax manually from a phone	52
Send a fax using monitor dialing	53
Send a fax from memory	53
Schedule a fax to send later	54
Send a fax to multiple recipients	55
Send a fax in Error Correction Mode	55
Receive a fax	56
Receive a fax manually	56
Set up backup fax	57
Reprint received faxes from memory	57
Poll to receive a fax	58
Forward faxes to another number	58
Set the paper size for received faxes	59
Set automatic reduction for incoming faxes	59
Block unwanted fax numbers	60
Add numbers to the junk fax list	60
Remove numbers from the junk fax list	60
Print a Junk Fax Report	61
Receive faxes to your computer (Fax to PC and Fax to Mac)	61
Fax to PC and Fax to Mac requirements	61
Activate Fax to PC and Fax to Mac	62
Modify Fax to PC or Fax to Mac settings	62
Set up speed-dial entries	63
Set up and change speed-dial entries	63
Set up and change group speed-dial entries	64
Delete speed-dial entries	64
Print a list of speed-dial entries	65
Change fax settings	65
Configure the fax header	65
Set the answer mode (Auto answer)	65
Set the number of rings before answering	66
Change the answer ring pattern for distinctive ring	66
Set the dial type	67
Set the redial options	68
Set the fax speed	68
Set the fax sound volume	69
Fax and digital phone services	69
Fax over Internet Protocol	69
Use reports	70
Print fax confirmation reports	70
Print fax error reports	71
Print and view the fax log	72
Clear the fax log	72
Print the details of the last fax transaction	72
Print a Caller ID Report	72
View the Call History	72
Web	74
HP Apps	74
Marketsplash by HP	75
Work with ink cartridges	76
Information on ink cartridges and the printhead	76
Check the estimated ink levels	77
Replace the ink cartridges	77
Store printing supplies	80
Usage information collection	80
Solve a problem	82
HP support	82
Obtain electronic support	83
HP support by phone	83
Before you call	83
Phone support period	84
Telephone support numbers	85
After the phone support period	87
General troubleshooting tips and resources	87
Solve printing problems	88
The printer shuts down unexpectedly	88
Alignment fails	88
Printer takes a long time to print	88
Something on the page is missing or incorrect	88
Print troubleshooting	89
Envelopes print incorrectly	89
Borderless printing	90
The printer is not responding or nothing happens when I try to print	90
The printer prints meaningless characters	94
Page order	94
The margins are not printing as expected	94
Text or graphics are cut off at the edge of the page	95
A blank page came out while printing	97
Paper is not picked up from the input tray	98
Print quality troubleshooting	100
Wrong, inaccurate, or bleeding colors	100
Ink is not filling the text or graphics completely	104
The printout has a horizontal band of distortion near the bottom of a borderless print	106
Printouts have horizontal streaks or lines	107
Printouts are faded or have dull colors	108
Printouts seem blurry or fuzzy	110
Vertical streaks	111
Printouts are slanted or skewed	112
Ink streaks on the back of the paper	112
Poor black text	113
The printer prints slowly	115
Printhead maintenance	115
Clean the printhead	116
Align the printhead	116
Print and evaluate a print quality report	116
Advanced printhead maintenance	122
Advanced ink cartridge maintenance	128
Solve paper-feed problems	130
Solve copy problems	131
No copy came out	132
Copies are blank	132
Documents are missing or faded	132
Size is reduced	133
Copy quality is poor	133
Copy defects are apparent	133
The printer prints half a page, then ejects the paper	134
Paper mismatch	134
Solve scan problems	134
Scanner did nothing	134
Scan takes too long	135
Part of the document did not scan or text is missing	135
Text cannot be edited	136
Error messages appear	136
Scanned image quality is poor	136
Scan defects are apparent	137
Solve fax problems	138
The fax test failed	138
Solve problems using HP Web sites and services	150
Solve problems using HP Web services	150
Solve problems using HP Web sites	151
Solve photo (memory card) problems	151
The printer cannot read the memory card	151
The printer cannot read photos on the memory card	151
Solve wired (Ethernet) network problems	152
General network troubleshooting	152
Network port created does not match printer IP address (Windows)	152
Solve wireless problems (some models only)	153
Basic wireless troubleshooting (some models only)	153
Advanced wireless troubleshooting	153
Step 1: Make sure your computer is connected to your network	154
Step 2: Make sure that the printer is connected to your network	155
Step 3: Check to see if the firewall software is blocking communication	156
Step 4: Make sure the printer is online and ready	156
Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows ...	157
Step 6: Make sure the HP Network Devices Support service is running (Windows only)	157
Step 7: Add hardware addresses to a wireless access point (WAP)	158
Configure your firewall to work with printers	158
Solve printer management problems	160
EWS cannot be opened	160
Troubleshoot installation issues	161
Hardware installation suggestions	161
Hardware tips	161
Make sure the ink cartridges are correctly installed	162
HP software installation suggestions	162
Solve network problems	163
Understand the Printer Status Report	164
Understand the network configuration page	165
Clear jams	166
Clear paper jams	166
Avoid paper jams	168
Technical information	169
Warranty information	169
Hewlett-Packard limited warranty statement	170
Ink cartridge warranty information	171
Printer specifications	172
Physical specifications	172
Printer features and capacities	172
Processor and memory specifications	173
System requirements	173
Network protocol specifications	173
Embedded Web server specifications	174
Media specifications	174
Understand specifications for supported media	174
Set minimum margins	178
Guidelines for two-sided (duplex) printing	179
Print resolution	179
Copy specifications	179
Fax specifications	180
Scan specifications	180
HP Web site specifications	181
Operating environment	181
Electrical requirements	181
Acoustic emission specification	181
Memory card specifications	182
Regulatory information	183
FCC statement	184
Notice to users in Korea	184
VCCI (Class B) compliance statement for users in Japan	184
Notice to users in Japan about the power cord	185
Noise emission statement for Germany	185
LED indicator statement	185
Gloss of housing of peripheral devices for Germany	185
Notice to users of the U.S. telephone network: FCC requirements	186
Notice to users of the Canadian telephone network	187
Notice to users in the European Economic Area	188
Notice to users of the German telephone network	188
Australia wired fax statement	188
Regulatory information for wireless products	188
Exposure to radio frequency radiation	189
Notice to users in Brazil	189
Notice to users in Canada	189
Notice to users in Taiwan	189
European Union regulatory notice	190
Regulatory model number	190
Declaration of conformity	191
Environmental product stewardship program	193
Paper use	193
Plastics	193
Material safety data sheets	193
Recycling program	193
HP inkjet supplies recycling program	193
Disposal of waste equipment by users in private households in the European Union	194
Power consumption	195
Chemical Substances	195
RoHS notices (China only)	195
Third-party licenses	196
HP Officejet 6500A (E710) e-All-in-One series	196
HP supplies and accessories	202
Order printing supplies online	202
Supplies	202
Ink cartridges	202
HP media	203
Additional fax setup	204
Set up faxing (parallel phone systems)	204
Choose the correct fax setup for your home or office	205
Case A: Separate fax line (no voice calls received)	207
Case B: Set up the printer with DSL	208
Case C: Set up the printer with a PBX phone system or an ISDN line	209
Case D: Fax with a distinctive ring service on the same line	209
Case E: Shared voice/fax line	210
Case F: Shared voice/fax line with voice mail	211
Case G: Fax line shared with computer modem (no voice calls received)	212
Set up the printer with a computer dial-up modem	213
Set up the printer with a computer DSL/ADSL modem	214
Case H: Shared voice/fax line with computer modem	215
Shared voice/fax with computer dial-up modem	215
Shared voice/fax with computer DSL/ADSL modem	217
Case I: Shared voice/fax line with answering machine	218
Case J: Shared voice/fax line with computer modem and answering machine	219
Shared voice/fax line with computer dial-up modem and answering machine	220
Shared voice/fax line with computer DSL/ADSL modem and answering machine	222
Case K: Shared voice/fax line with computer dial-up modem and voice mail	223
Serial-type fax setup	225
Test fax setup	226
Network setup	227
Change basic network settings	227
View and print network settings	227
Turn the wireless radio on and off	227
Change advanced network settings	227
Set link speed	228
View IP settings	228
Change IP settings	228
Reset network settings	228
Set up the printer for wireless communication	228
To set up a wireless communication using the Wireless Setup Wizard	229
Understand 802.11 wireless network settings	229
Test the wireless connection	230
Change the connection method	230
Guidelines for ensuring wireless network security	231
To add hardware addresses to a WAP	231
Other guidelines	231
Guidelines for reducing interference on a wireless network	232
Uninstall and reinstall the HP software	232
Printer management tools	234
HP printer software (Windows)	234
HP Utility (Mac OS X)	234
Embedded Web server	234
About cookies	235
To open the embedded Web server	235

Match case Limit results 1 per page

modem

shared with fax (parallel

phone systems) 208

shared with fax and

answering machine

(parallel phone

systems) 215

shared with fax and voice

line (parallel phone

systems) 211

shared with fax and voice

mail (parallel phone

systems) 219

monitor dialing 49, 51

multi-feeds, troubleshoot 127

network port

address 148

networks

advanced settings 223

connector illustration 11

IP settings 224

link speed 224

operating systems

supported 169

protocols supported 170

settings, change 223

solve problems 159

system requirements 170

view and printsettings 223

wireless communication

setup 224

wireless settings 161, 225

noise information 177

OCR

edit scanned documents 43

troubleshoot 132

operating environment

specifications 177

operating systems

supported 169

originals

scan 41

output tray

locating 10

media supported 174

pages per month (duty

cycle) 168

paper

feed fails 94

jams 162, 164

ordering 199

size, set for fax 55

paper-feed problems,

troubleshoot 126

parallel phone systems

answering machine

setup 214

countries/regions with 200

distinctive ringing setup 205

DSL setup 204

ISDN setup 205

modem and answering

machine setup 215

modem and voice mail

setup 219

modem setup 208

modem shared with voice

line setup 211

PBX setup 205

separate line setup 203

setup types 201

shared line setup 206

PBX system, set up with fax

parallel phone systems 205

PCL 3 support 168

phone cord

connected to correct port

test failed 136

correct type test failed 137

extend 145

phone line, answer ring

pattern 62

phone support 79

phone support period

period for support 80

phone, fax from

receive 52

send, 48

photo media

sizes supported 172

Photo screen 13

photos

insert memory cards 25

print from DPOF files 36

print from memory cards 35

troubleshoot memory

cards 147

poll to receive fax 54

poor printout quality 96

ports, specifications 168

power

specifications 177

troubleshoot 84

power input, locating 11

blank printout 93

borderless fails 86

diagnostic page 112

distorted printout 102

double-sided 39

envelopes print

incorrectly 85

faded 104

fax logs 68

fax reports 66

faxes 53

last fax details 68

margins incorrect 90, 91

meaningless characters 90

nothing happens 86

photos from DPOF file 36

photos from memory

cards 35

print quality report 112

quality, troubleshoot 96,

100, 103, 106

reversed page order 90

slow 84

troubleshoot 84

troubleshooting 85

vertical streaks 107

Print borderless

Mac OS 38

Windows 38

Print brochures

print 33

print driver

accessories settings 26

warranty 166

Print envelope 33

Print envelopes

Mac OS 34

Print photos

Mac OS 34

Windows 34

print quality

smeared ink 96

print quality report 112

print settings

print quality 96

Index

241