Home » HP Manuals » Multifunction Devices » HP Officejet 6500A » Manual Viewer

HP Officejet 6500A User Guide - Page 87

After the phone support period, General troubleshooting tips and resources - software download

Add to My Manuals
Save this manual to your list of manuals

Page 87 highlights

After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. General troubleshooting tips and resources NOTE: Many of the steps below require HP software. If you did not install the HP software, you can install it using the HP software CD included with the printer, or you can download the software from the HP support Web site (www.hp.com/support). Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear paper jams. • For paper-feed problems, such as the paper skew and paper pick, see Solve paper- feed problems. • Power light is on and not blinking. When the printer is turned on for the first time, it takes approximately 12 minutes to initialize it after the ink cartridges are installed. • Power cord and other cables are working, and are firmly connected to the printer. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical requirements. • Media is loaded correctly in the input tray and is not jammed in the printer. • All packing tapes and materials are removed. • The printer is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in the Print & Fax section of the System Preferences. See your computer's documentation for more information. • Pause Printing is not selected if you are using a computer running Windows. • You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again. Troubleshooting topics • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve wired (Ethernet) network problems • Solve wireless problems (some models only) • Solve printer management problems • Troubleshoot installation issues General troubleshooting tips and resources 83

Section	Page
Contents	5
Get started	13
Accessibility	13
Eco-Tips	14
Understand the printer parts	14
Front view	14
Printing supplies area	15
Back view	15
Use the printer control panel	16
Overview of buttons and lights	16
Control-panel display icons	17
Change printer settings	18
Select the mode	18
Change printer settings	19
Finding the printer model number	19
HP Digital Solutions	19
Select print media	20
Recommended papers for printing and copying	20
Recommended papers for photo printing	21
Tips for selecting and using media	22
Load an original on the scanner glass	22
Load an original in the automatic document feeder (ADF)	23
Load media	24
Load standard-size media	24
Load envelopes	26
Load cards and photo paper	26
Load transparencies	27
Load custom-size media	28
Insert a memory card	29
Install the accessories (some models only)	29
Install the duplexer	29
Turn on accessories in the printer driver	30
To turn on accessories on Windows computers	30
To turn on accessories on Macintosh computers	30
Maintain the printer	30
Clean the scanner glass	30
Clean the exterior	31
Clean the automatic document feeder (ADF)	31
Turn off the printer	34
Print	35
Print documents	35
Print documents (Windows)	36
Print documents (Mac OS X)	36
Print brochures	36
Print brochures (Windows)	36
Print brochures (Mac OS X)	37
Print on envelopes	37
Print on envelopes (Windows)	37
Print on envelopes (Mac OS X)	38
Print photos	38
Print photos on photo paper (Windows)	38
Print photos on photo paper (Mac OS X)	38
Print photos from a memory device	39
Print DPOF photos	40
Print on special and custom-size paper	40
Print on special or custom-size paper (Mac OS X)	41
Set up custom sizes (Mac OS X)	41
Print borderless documents	41
Print borderless documents (Windows)	42
Print borderless documents (Mac OS X)	42
Scan	45
Scan an original	45
Scan to a computer	45
Scan to a memory card	46
Scan using Webscan	46
Scanning documents as editable text	47
Copy	48
Copy documents	48
Change copy settings	48
Fax	50
Send a fax	50
Send a standard fax	50
Send a standard fax from the computer	51
Send a fax manually from a phone	52
Send a fax using monitor dialing	53
Send a fax from memory	53
Schedule a fax to send later	54
Send a fax to multiple recipients	55
Send a fax in Error Correction Mode	55
Receive a fax	56
Receive a fax manually	56
Set up backup fax	57
Reprint received faxes from memory	57
Poll to receive a fax	58
Forward faxes to another number	58
Set the paper size for received faxes	59
Set automatic reduction for incoming faxes	59
Block unwanted fax numbers	60
Add numbers to the junk fax list	60
Remove numbers from the junk fax list	60
Print a Junk Fax Report	61
Receive faxes to your computer (Fax to PC and Fax to Mac)	61
Fax to PC and Fax to Mac requirements	61
Activate Fax to PC and Fax to Mac	62
Modify Fax to PC or Fax to Mac settings	62
Set up speed-dial entries	63
Set up and change speed-dial entries	63
Set up and change group speed-dial entries	64
Delete speed-dial entries	64
Print a list of speed-dial entries	65
Change fax settings	65
Configure the fax header	65
Set the answer mode (Auto answer)	65
Set the number of rings before answering	66
Change the answer ring pattern for distinctive ring	66
Set the dial type	67
Set the redial options	68
Set the fax speed	68
Set the fax sound volume	69
Fax and digital phone services	69
Fax over Internet Protocol	69
Use reports	70
Print fax confirmation reports	70
Print fax error reports	71
Print and view the fax log	72
Clear the fax log	72
Print the details of the last fax transaction	72
Print a Caller ID Report	72
View the Call History	72
Web	74
HP Apps	74
Marketsplash by HP	75
Work with ink cartridges	76
Information on ink cartridges and the printhead	76
Check the estimated ink levels	77
Replace the ink cartridges	77
Store printing supplies	80
Usage information collection	80
Solve a problem	82
HP support	82
Obtain electronic support	83
HP support by phone	83
Before you call	83
Phone support period	84
Telephone support numbers	85
After the phone support period	87
General troubleshooting tips and resources	87
Solve printing problems	88
The printer shuts down unexpectedly	88
Alignment fails	88
Printer takes a long time to print	88
Something on the page is missing or incorrect	88
Print troubleshooting	89
Envelopes print incorrectly	89
Borderless printing	90
The printer is not responding or nothing happens when I try to print	90
The printer prints meaningless characters	94
Page order	94
The margins are not printing as expected	94
Text or graphics are cut off at the edge of the page	95
A blank page came out while printing	97
Paper is not picked up from the input tray	98
Print quality troubleshooting	100
Wrong, inaccurate, or bleeding colors	100
Ink is not filling the text or graphics completely	104
The printout has a horizontal band of distortion near the bottom of a borderless print	106
Printouts have horizontal streaks or lines	107
Printouts are faded or have dull colors	108
Printouts seem blurry or fuzzy	110
Vertical streaks	111
Printouts are slanted or skewed	112
Ink streaks on the back of the paper	112
Poor black text	113
The printer prints slowly	115
Printhead maintenance	115
Clean the printhead	116
Align the printhead	116
Print and evaluate a print quality report	116
Advanced printhead maintenance	122
Advanced ink cartridge maintenance	128
Solve paper-feed problems	130
Solve copy problems	131
No copy came out	132
Copies are blank	132
Documents are missing or faded	132
Size is reduced	133
Copy quality is poor	133
Copy defects are apparent	133
The printer prints half a page, then ejects the paper	134
Paper mismatch	134
Solve scan problems	134
Scanner did nothing	134
Scan takes too long	135
Part of the document did not scan or text is missing	135
Text cannot be edited	136
Error messages appear	136
Scanned image quality is poor	136
Scan defects are apparent	137
Solve fax problems	138
The fax test failed	138
Solve problems using HP Web sites and services	150
Solve problems using HP Web services	150
Solve problems using HP Web sites	151
Solve photo (memory card) problems	151
The printer cannot read the memory card	151
The printer cannot read photos on the memory card	151
Solve wired (Ethernet) network problems	152
General network troubleshooting	152
Network port created does not match printer IP address (Windows)	152
Solve wireless problems (some models only)	153
Basic wireless troubleshooting (some models only)	153
Advanced wireless troubleshooting	153
Step 1: Make sure your computer is connected to your network	154
Step 2: Make sure that the printer is connected to your network	155
Step 3: Check to see if the firewall software is blocking communication	156
Step 4: Make sure the printer is online and ready	156
Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows ...	157
Step 6: Make sure the HP Network Devices Support service is running (Windows only)	157
Step 7: Add hardware addresses to a wireless access point (WAP)	158
Configure your firewall to work with printers	158
Solve printer management problems	160
EWS cannot be opened	160
Troubleshoot installation issues	161
Hardware installation suggestions	161
Hardware tips	161
Make sure the ink cartridges are correctly installed	162
HP software installation suggestions	162
Solve network problems	163
Understand the Printer Status Report	164
Understand the network configuration page	165
Clear jams	166
Clear paper jams	166
Avoid paper jams	168
Technical information	169
Warranty information	169
Hewlett-Packard limited warranty statement	170
Ink cartridge warranty information	171
Printer specifications	172
Physical specifications	172
Printer features and capacities	172
Processor and memory specifications	173
System requirements	173
Network protocol specifications	173
Embedded Web server specifications	174
Media specifications	174
Understand specifications for supported media	174
Set minimum margins	178
Guidelines for two-sided (duplex) printing	179
Print resolution	179
Copy specifications	179
Fax specifications	180
Scan specifications	180
HP Web site specifications	181
Operating environment	181
Electrical requirements	181
Acoustic emission specification	181
Memory card specifications	182
Regulatory information	183
FCC statement	184
Notice to users in Korea	184
VCCI (Class B) compliance statement for users in Japan	184
Notice to users in Japan about the power cord	185
Noise emission statement for Germany	185
LED indicator statement	185
Gloss of housing of peripheral devices for Germany	185
Notice to users of the U.S. telephone network: FCC requirements	186
Notice to users of the Canadian telephone network	187
Notice to users in the European Economic Area	188
Notice to users of the German telephone network	188
Australia wired fax statement	188
Regulatory information for wireless products	188
Exposure to radio frequency radiation	189
Notice to users in Brazil	189
Notice to users in Canada	189
Notice to users in Taiwan	189
European Union regulatory notice	190
Regulatory model number	190
Declaration of conformity	191
Environmental product stewardship program	193
Paper use	193
Plastics	193
Material safety data sheets	193
Recycling program	193
HP inkjet supplies recycling program	193
Disposal of waste equipment by users in private households in the European Union	194
Power consumption	195
Chemical Substances	195
RoHS notices (China only)	195
Third-party licenses	196
HP Officejet 6500A (E710) e-All-in-One series	196
HP supplies and accessories	202
Order printing supplies online	202
Supplies	202
Ink cartridges	202
HP media	203
Additional fax setup	204
Set up faxing (parallel phone systems)	204
Choose the correct fax setup for your home or office	205
Case A: Separate fax line (no voice calls received)	207
Case B: Set up the printer with DSL	208
Case C: Set up the printer with a PBX phone system or an ISDN line	209
Case D: Fax with a distinctive ring service on the same line	209
Case E: Shared voice/fax line	210
Case F: Shared voice/fax line with voice mail	211
Case G: Fax line shared with computer modem (no voice calls received)	212
Set up the printer with a computer dial-up modem	213
Set up the printer with a computer DSL/ADSL modem	214
Case H: Shared voice/fax line with computer modem	215
Shared voice/fax with computer dial-up modem	215
Shared voice/fax with computer DSL/ADSL modem	217
Case I: Shared voice/fax line with answering machine	218
Case J: Shared voice/fax line with computer modem and answering machine	219
Shared voice/fax line with computer dial-up modem and answering machine	220
Shared voice/fax line with computer DSL/ADSL modem and answering machine	222
Case K: Shared voice/fax line with computer dial-up modem and voice mail	223
Serial-type fax setup	225
Test fax setup	226
Network setup	227
Change basic network settings	227
View and print network settings	227
Turn the wireless radio on and off	227
Change advanced network settings	227
Set link speed	228
View IP settings	228
Change IP settings	228
Reset network settings	228
Set up the printer for wireless communication	228
To set up a wireless communication using the Wireless Setup Wizard	229
Understand 802.11 wireless network settings	229
Test the wireless connection	230
Change the connection method	230
Guidelines for ensuring wireless network security	231
To add hardware addresses to a WAP	231
Other guidelines	231
Guidelines for reducing interference on a wireless network	232
Uninstall and reinstall the HP software	232
Printer management tools	234
HP printer software (Windows)	234
HP Utility (Mac OS X)	234
Embedded Web server	234
About cookies	235
To open the embedded Web server	235

Match case Limit results 1 per page

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may

also be available at the HP online support Web site:

www.hp.com/support. Contact your

HP dealer or call the support phone number for your country/region to learn more about

support options.

General troubleshooting tips and resources

NOTE:

Many of the steps below require HP software. If you did not install the HP

software, you can install it using the HP software CD included with the printer, or you

can download the software from the HP support Web site (

www.hp.com/support).

Try these when you begin troubleshooting a printing problem.

•

For a paper jam, see

Clear paper jams.

•

For paper-feed problems, such as the paper skew and paper pick, see

Solve paper-

feed problems.

•

Power light is on and not blinking. When the printer is turned on for the first time, it

takes approximately 12 minutes to initialize it after the ink cartridges are installed.

•

Power cord and other cables are working, and are firmly connected to the printer.

Make sure the printer is connected firmly to a functioning alternating current (AC)

power outlet, and is turned on. For voltage requirements, see

Electrical

requirements.

•

Media is loaded correctly in the input tray and is not jammed in the printer.

•

All packing tapes and materials are removed.

•

The printer is set as the current or default printer. For Windows, set it as the default

in the Printers folder. For Mac OS X, set it as the default in the Print & Fax section of

the System Preferences. See your computer's documentation for more information.

•

Pause Printing

is not selected if you are using a computer running Windows.

•

You are not running too many programs when you are performing a task. Close

programs that you are not using or restart the computer before attempting the task

again.

Troubleshooting topics

•

Solve printing problems

•

Print troubleshooting

•

Print quality troubleshooting

•

Solve paper-feed problems

•

Solve copy problems

•

Solve scan problems

•

Solve fax problems

•

Solve wired (Ethernet) network problems

•

Solve wireless problems (some models only)

•

Solve printer management problems

•

Troubleshoot installation issues

General troubleshooting tips and resources