8
Solve a problem
HP support
................................................................................................................................
76
Obtain electronic support
....................................................................................................
77
HP support by phone
..........................................................................................................
77
Before you call
..............................................................................................................
77
Phone support period
...................................................................................................
78
Telephone support numbers
.........................................................................................
78
After the phone support period
.....................................................................................
80
General troubleshooting tips and resources
.............................................................................
80
Solve printer problems
..............................................................................................................
80
The printer shuts down unexpectedly
.................................................................................
81
The printer is making some unexpected noises
.................................................................
81
Alignment fails
....................................................................................................................
81
The printer is not responding (nothing prints)
.....................................................................
81
The printer prints slowly
......................................................................................................
82
Blank or partial page printed
...............................................................................................
83
Something on the page is missing or incorrect
...................................................................
84
Placement of the text or graphics is wrong
.........................................................................
84
Print quality troubleshooting
.....................................................................................................
85
Solve paper-feed problems
......................................................................................................
92
Solve copy problems
................................................................................................................
93
No copy came out
...............................................................................................................
93
Copies are blank
.................................................................................................................
94
Documents are missing or faded
........................................................................................
94
Size is reduced
...................................................................................................................
94
Copy quality is poor
...........................................................................................................
95
Copy defects are apparent
.................................................................................................
95
The printer prints half a page, then ejects the paper
..........................................................
96
Paper mismatch
..................................................................................................................
96
Solve scan problems
................................................................................................................
96
Scanner did nothing
............................................................................................................
96
Scan takes too long
............................................................................................................
97
Part of the document did not scan or text is missing
..........................................................
97
Text cannot be edited
.........................................................................................................
97
Error messages appear
......................................................................................................
98
Scanned image quality is poor
...........................................................................................
98
Scan defects are apparent
...............................................................................................
100
Solve fax problems
.................................................................................................................
100
The fax test failed
.............................................................................................................
101
Solve problems using Web Services and HP websites
.........................................................
114
Solve problems using Web Services
................................................................................
114
Solve problems using HP websites
..................................................................................
115
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