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HP Officejet 7000 User Guide

HP Officejet 7000 - Wide Format Printer Manual

HP Officejet 7000 manual table of contents:

  • HP Officejet 7000 | User Guide - Page 1
    OFFICEJET 7000 User Guide E809
  • HP Officejet 7000 | User Guide - Page 2
  • HP Officejet 7000 | User Guide - Page 3
    HP Officejet 7000 (E809) Wide Format printer User Guide
  • HP Officejet 7000 | User Guide - Page 4
    ... under copyright laws. The only warranties for HP products and services are set forth in the express ... Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical ..., see Maintain and troubleshoot. 8. There are no user-serviceable parts inside. Refer ...
  • HP Officejet 7000 | User Guide - Page 5
    ... printing...12 Recommended papers for photo printing...14 Tips for selecting and using print media...14 Understand specifications for supported media...15 Understand supported sizes...16 Understand supported media types and weights...17 Set minimum margins...18...
  • HP Officejet 7000 | User Guide - Page 6
    ......30 Toolbox tabs ...30 Network Toolbox...31 Use the HP Solution Center (Windows)...31 HP Utility (... the HP Utility...32 HP Utility...32 Understand the printer status page...32 Understand the ... shared network...38 Configure your firewall to work with HP devices (Windows only)...39 Advanced firewall ...
  • HP Officejet 7000 | User Guide - Page 7
    ... Placement of the text or graphics is wrong...57 Print troubleshooting...57 Envelopes print incorrectly...58 ...67 Print quality troubleshooting...68 Wrong, inaccurate, or bleeding colors...69 Ink is not ... cannot be opened...89 Solve network problems...90 Troubleshoot installation issues...91 Hardware ...
  • HP Officejet 7000 | User Guide - Page 8
    ... Offline...106 Printer Paused...106 Document failed to print...106 Ink Service Capacity Warning...106 Previously used genuine HP cartridge...107 General printer error...107 5 Control-panel lights reference Interpreting control-panel lights...108...
  • HP Officejet 7000 | User Guide - Page 9
    ......117 Before you call...117 Support process...117 HP support by phone...118 Phone support ... support period...120 Additional warranty options...120 HP Korea customer support...120 Hewlett-Packard ... safety data sheets...130 Recycling program...130 HP inkjet supplies recycling program...130 Disposal of ...
  • HP Officejet 7000 | User Guide - Page 10
    ... access to maintenance services. For more information, see Toolbox (Windows). HP Utility (Mac OS X) Contains tools to configure print ..., print the configuration page, and find support information from the Web site. For more information, see HP Utility (Mac OS X). Control panel Provides status, error,...
  • HP Officejet 7000 | User Guide - Page 11
    ... latest printer software, and product and support information. Lists information to contact HP. ... HP Solution Center (Windows). HP Web sites www.hp.com/support www.hp.com For more information, ... support. Typically installed with the device software. HP telephone support HP Solution Center (Windows)...
  • HP Officejet 7000 | User Guide - Page 12
    ... operated by users with limited strength and reach. Support For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at www.hp.com/accessibility. For accessibility information for Mac OS X, visit ...
  • HP Officejet 7000 | User Guide - Page 13
    ...8 Control panel Output tray Input tray Width guides Top cover Ink cartridges Printhead latch Printhead Control panel For more information about interpreting control-... button and light Cancel button Network button and light Ink cartridge lights Understand the device parts 9
  • HP Officejet 7000 | User Guide - Page 14
    ...on a locally shared network. Ethernet (wired) connection All features are supported. Printer sharing Up to five computers. The host ... are supported. Only print is supported from the other computers. Turn off the device Turn off the HP product by pressing the Power button located on the product. ...
  • HP Officejet 7000 | User Guide - Page 15
    ...might cause problems with the printhead and print quality issues. Eco-Tips HP is committed ...your printing choices. In addition to specific features in this product, please visit the HP Eco Solutions .../globalcitizenship/environment/ • Smart Web printing: The HP Smart Web Printing interface includes ...
  • HP Officejet 7000 | User Guide - Page 16
    ...you want the best print quality, HP recommends using HP papers that are specifically designed for the type of ...of these papers might not be available. HP Brochure Paper HP Superior Inkjet Paper HP ... covers, special presentations, brochures, mailers, and calendars. HP Bright White Inkjet Paper delivers...
  • HP Officejet 7000 | User Guide - Page 17
    ... only. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you... printing affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together...
  • HP Officejet 7000 | User Guide - Page 18
    ... documents. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you ...of printing affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work ...
  • HP Officejet 7000 | User Guide - Page 19
    .... Always use the correct media-type setting in the printer driver, and configure the trays for the correct media type. HP recommends testing any paper before buying it in large quantities. • • Understand supported sizes Understand supported media types and ...
  • HP Officejet 7000 | User Guide - Page 20
    Chapter 2 Understand supported sizes Media size Standard media sizes U.S. Letter* (216 x 279 mm; 8.5 x 11 inches) U.S.... x 364 mm) Tabloid* (11 x 17 inches) Super B* (13 x 19 inches) A3* (297 x 420 mm; 11.69 x 16.54 inches) A3+* (330 x 483 mm; 12.99 x 18.98 inches) Envelopes U.S. #10 Envelope (105 x ...
  • HP Officejet 7000 | User Guide - Page 21
    ... x 5.8 inches) Other media Custom-sized media between 76.2 to 330.2 mm wide and 101 to 1117 mm long (3 to 13 inches wide and 4 to 43.9 inches long) * Borderless printing supported. + The device is compatible with plain and inkjet hagaki from Japan Post only. It is not ...
  • HP Officejet 7000 | User Guide - Page 22
    ... Capacity (17 mm or 0.67 inch stacked) Envelopes 75 to 90 g/m2 (20 to 24 lb bond envelope) Cards Up to 200 g/m2 (110 lb index) Output tray All supported media Up to 15 sheets (10 mm or 0.39 inch stacked) Up to 40 cards (10 mm or 0.39 inch stacked) Up to 100 sheets of plain paper (text printing) Set...
  • HP Officejet 7000 | User Guide - Page 23
    ... * * To achieve this margin setting on a computer running Windows, Click the Advanced tab in the printer driver, and select Minimize Margins. Load media This section provides instructions for loading media into the device. Load input tray 1. ...
  • HP Officejet 7000 | User Guide - Page 24
    ...: To set print settings for all print jobs, make the changes in the printer driver. For more information about the features of the Windows printer driver, see the online help for the driver. For more information about printing from a specific application, see the ...
  • HP Officejet 7000 | User Guide - Page 25
    ... jobs (Windows) 1. Click Start, then click Printers or Printers and Faxes. - Or Click Start, ... Control Panel, and then double-click Printers. NOTE: If prompted, enter the computer administrator's ... OK. 3. On the File menu, click Print to open the printer driver. 4. Change the settings that you want (...
  • HP Officejet 7000 | User Guide - Page 26
    ... included in the Print menu. 3. Verify that you have selected the HP device. 4. Select the media size. 5. To set a custom media ... image. You can also gain access to this feature from the Printing Shortcuts tab (Windows only). Open the printer driver, select the Printing Shortcuts tab, and select the ...
  • HP Officejet 7000 | User Guide - Page 27
    ...Web page (Windows only) You can print a Web page from your Web browser on the HP Printer. If you use Internet Explorer ... higher for Web browsing, you can use HP Smart Web Printing to ensure simple, ... you want it printed. You can access HP Smart Web Printing from the toolbar in Internet Explorer....
  • HP Officejet 7000 | User Guide - Page 28
    ... click Print. TIP: For best results, select HP Smart Web Printing from the File menu. ... Make sure that the product is the selected printer. 4. If your Web browser supports it, select the items ...jobs waiting to be processed. Windows: Double-click the printer icon that appears in the lower-right corner ...
  • HP Officejet 7000 | User Guide - Page 29
    ... (Mac OS X) Configure your firewall to work with HP devices (Windows only) Advanced firewall information ... NOTE: Specific procedures might include other methods. Windows • Device control panel • Printer ... server Mac OS X • Device control panel • HP Utility • Embedded Web server This section ...
  • HP Officejet 7000 | User Guide - Page 30
    ... to view information about replacement cartridges.* Ink cartridge information: Click Supplies Status. * Provides current status of the device. HP Utility (Mac OS X) HP Solution Center * Ink level alerts and indicators provide estimates for planning ...
  • HP Officejet 7000 | User Guide - Page 31
    ...edit the DNS Settings, and then click OK. HP Printer Utility (Mac OS X) Perform device maintenance ...used to manage the device Embedded Web server Toolbox (Windows) Use the HP Solution Center (Windows) HP Utility (Mac OS X) Embedded Web server When the device is connected to a network, you can use...
  • HP Officejet 7000 | User Guide - Page 32
    ... (such as the cookie that stores the selected language), others (such as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies, or you can ...
  • HP Officejet 7000 | User Guide - Page 33
    ... return to it quickly. Windows taskbar: Right-click the HP Digital Imaging Monitor icon, point to... only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible... delays. You do not need to replace the ink cartridges until print quality becomes unacceptable...
  • HP Officejet 7000 | User Guide - Page 34
    ... Toolbox tabs Network Toolbox Open the Toolbox • From the HP Solution Center, click the Settings menu, ... Settings, and then click Printer Toolbox. - Or • Right-click the HP Digital Imaging Monitor in... Details: Shows order numbers of the installed ink cartridges. Printer Status Page: Allows you to...
  • HP Officejet 7000 | User Guide - Page 35
    ...Settings. • To run a diagnostic test, click Utilities. Use the HP Solution Center (Windows) Use... access the onscreen Help. The features available in the HP Solution Center vary depending on the devices... Solution Center • Double-click the HP Digital Imaging Monitor in the taskbar. • Double-click...
  • HP Officejet 7000 | User Guide - Page 36
    ... Utility entry. HP Utility • Supplies Status: Shows the information about currently installed ink cartridges. ... you through aligning the printhead. HP Support: Gain access to HP Web site where you can ... current device information and ink cartridge status Help troubleshoot problems 32 Configure and...
  • HP Officejet 7000 | User Guide - Page 37
    If you need to call HP, it is often useful to print the Printer Status page before calling. 1. Printer Information: Shows ...): Click the Device Services tab, and then click Print a Printer Status Report. • HP Utility (Mac OS X): Click Device Information and then click Print Configuration Page. • ...
  • HP Officejet 7000 | User Guide - Page 38
    ... Name System (mDNS) connection. mDNS services are typically used on small networks for IP ...not used. • SLP: Shows information about the current Service Location Protocol (SLP) connection. SLP... management applications for device management. The device supports SNMPv1 protocol on IP networks. To print...
  • HP Officejet 7000 | User Guide - Page 39
    ... administrator privileges to install a printer driver on Windows XP, or Windows Vista. When setting up the device, HP recommends that you connect it after you install ... reinstalling the device software. When setting up the device, HP recommends that you connect the device when prompted by ...
  • HP Officejet 7000 | User Guide - Page 40
    ... dialog box that displays methods for locating the printer driver, select the Advanced option, and ... Hardware wizard to perform an automatic search for the printer driver. 2. Select the check box for specifying... to the device. 1. Click Start, then click Printers or Printers and Faxes. - Or Click Start...
  • HP Officejet 7000 | User Guide - Page 41
    ... Printers folder, double-click the Add Printer icon and follow the instructions for a network installation. For more information, see Install the printer driver using Add Printer.... the network, browse to the device and drag it to your Printers folder. Add the device and install the software ...
  • HP Officejet 7000 | User Guide - Page 42
    Chapter 3 Install the printer driver using Add Printer 1. Click Start, then click Printers or Printers and Faxes. - Or ...4. Insert the installation CD into the CD drive. Double-click the Install HP Software icon. Click Install Software and follow the onscreen instructions. When prompted, connect the ...
  • HP Officejet 7000 | User Guide - Page 43
    ... communication between your HP device and your computer. If you are having problems such as Printer not found when installing HP software Unable to print, ... goes offline Unable to see printer status on your computer The firewall might be preventing your HP device from notifying ...
  • HP Officejet 7000 | User Guide - Page 44
    ...you have already successfully installed HP software and experience problems, try the following: 1. If you... ports, but some do. Another common problem is that HP software is not trusted by your ... need to uninstall the firewall software in order to use the HP device over the network. Advanced firewall ...
  • HP Officejet 7000 | User Guide - Page 45
    ...• UDP port: 427 • TCP ports: 9220, 9500 HP device status UDP port: 161 Faxing • UDP port: 427 • TCP port: 9220 HP device installation UDP port: 427 Uninstall and ... click Change/Remove or Uninstall/ Change. 5. Follow the onscreen instructions. 6. If you are asked whether you would like...
  • HP Officejet 7000 | User Guide - Page 46
    ...and Play events to complete. 11. Follow the onscreen instructions. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the...click Applications. 3. Double-click Hewlett-Packard. 4. Double-click HP Uninstaller. 5. Select your device, and then double-click Uninstall...
  • HP Officejet 7000 | User Guide - Page 47
    ...issues Clear jams Errors (Windows) Work with ink cartridges To ensure the best print quality from the HP Printer, you will need to perform some simple maintenance procedures... and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • ...
  • HP Officejet 7000 | User Guide - Page 48
    ...If you improperly turn off the HP Printer, the print carriage might not return to the correct position causing problems with the ink cartridges .... In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. 44 Maintain and troubleshoot
  • HP Officejet 7000 | User Guide - Page 49
    ... recycling used ink supplies, see HP inkjet supplies recycling program. If you do not already have replacement ink cartridges for the HP Printer, see Order printing supplies online. NOTE: At this time, some portions of the HP Web site are available ...
  • HP Officejet 7000 | User Guide - Page 50
    ...slot. CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order to correctly install the ink cartridges. 46 Maintain and ...
  • HP Officejet 7000 | User Guide - Page 51
    ... supplies online Usage information collection The HP cartridges used with this product contain a memory ...HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling... chip inoperable, the cartridge cannot be used in an HP product. Work with ink cartridges 47...
  • HP Officejet 7000 | User Guide - Page 52
    ...product's usage information, you can still continue to use the cartridge in the HP product. Print and evaluate a print quality report Print quality problems can have ... a Print Quality Diagnostics page and follow the onscreen instructions. HP Utility (Mac OS X): Click Print Quality ...
  • HP Officejet 7000 | User Guide - Page 53
    To evaluate the Print Quality Diagnostic Page This section includes the following topics Ink Levels Good color bars Ragged, irregularly streaked, or faded bars Regular ... uniform Large Black Font Text Alignment Patterns If you see no defects Ink Levels Print and evaluate a print quality report 49
  • HP Officejet 7000 | User Guide - Page 54
    ...low, you may need to replace that ink cartridge. NOTE: Ink level warnings and ...only. When you receive an ink alert message, consider having a replacement cartridge available to avoid ...They should be uniform in color throughout. The bars correspond to the ink cartridges in the printer as follows: Item ...
  • HP Officejet 7000 | User Guide - Page 55
    ..., replace the cartridge that corresponds to the ragged bar. 7. If replacing the ink cartridge does not help, contact HP - the printhead may need to be replaced. Preventing the problem that causes ragged bars on the Print Quality Diagnostic report: • Avoid...
  • HP Officejet 7000 | User Guide - Page 56
    ... but seems better, try another cleaning. If the streaking gets worse, contact HP - the printhead may need to be replaced. Bar colors are not uniform Print ... to be improving, continue cleaning. If the colors get worse, contact HP - the printhead may need to be replaced. 52 Maintain and troubleshoot
  • HP Officejet 7000 | User Guide - Page 57
    ... this defect occurs right after a new black cartridge is installed, the printer's automatic servicing routines may solve the problem in a day or so, using ... color bars and large font text look OK, and the ink cartridges are not empty, look at the alignment pattern directly above the...
  • HP Officejet 7000 | User Guide - Page 58
    ...a bad alignment pattern The lines are jagged - align the printer. If that does not work, contact HP. If you see no defects If you do not ... in the tray and is not jammed in the device. Printhead and ink cartridges are properly installed in their correct color-coded slots. ...
  • HP Officejet 7000 | User Guide - Page 59
    ...Low ink levels Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and ... only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible ... delays. You do not need to replace the ink cartridges until print quality becomes unacceptable...
  • HP Officejet 7000 | User Guide - Page 60
    ...if the printer was turned off improperly. NOTE: Turn off the HP Printer by pressing the Power button located on the product. Wait...turning off a power strip. If you improperly turn off the HP Printer, the print carriage might not return to the correct position causing problems with the ink cartridges ...
  • HP Officejet 7000 | User Guide - Page 61
    ...media size and page orientation selected in the application match the settings in the printer driver. For more information, see Change print settings. Check... contact the software manufacturer for specific help. Print troubleshooting Use this section to solve these printing problems Envelopes print ...
  • HP Officejet 7000 | User Guide - Page 62
    ... software that came with the product. Cause: Printing a borderless image from a non-HP software application produced unexpected results. The product is not responding...1: Turn on the product Solution 2: Load paper in the input tray Solution 3: Select the correct printer 58 Maintain and troubleshoot
  • HP Officejet 7000 | User Guide - Page 63
    ... solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: printing. ... to either offline or stop To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the printer driver had changed. Print troubleshooting 59
  • HP Officejet 7000 | User Guide - Page 64
    ... print job from printing. From your computer, open the printer folder and see if the cancelled ...print carriage will move freely from one side of the printer to the other. Do not try to force ...carriage. If the carriage is stuck, forcing it to move will damage the printer. 60 Maintain and troubleshoot
  • HP Officejet 7000 | User Guide - Page 65
    ...minutes after you sent a print job to the product, check the status of the product. In the HP Solution Center Software, click Settings, and then click Status.... then try printing a previously saved version of the document that is not corrupt. Cause: The document was corrupt. Print troubleshooting 61
  • HP Officejet 7000 | User Guide - Page 66
    ... tray Solution 3: Select the correct printer Solution 4: Check the printer driver status Solution 5: Wait until...more information, see: Solution 3: Select the correct printer Solution: Make sure you have ... applications. Cause: The product was not the selected printer. If this did not solve the issue,...
  • HP Officejet 7000 | User Guide - Page 67
    ... the printer driver status Solution: printing. The printer driver status might have changed to either offline or stop To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the printer driver had changed. If this did not solve ...
  • HP Officejet 7000 | User Guide - Page 68
    ... carriage will move freely from one side of the printer to the other. Do not try to force ... the carriage is stuck, forcing it to move will damage the printer. Cause: The print carriage had stalled.... job to the product, check the status of the product. In the HP Solution Center software, click Settings...
  • HP Officejet 7000 | User Guide - Page 69
    ... not solve the problem, continue trying the remaining solutions until the issue is resolved Solution 1: Check the printer margins Solution 2: Verify the paper size setting Solution...the paper, and then slide the paper width guide inward until it stops at the edge of the paper. For...
  • HP Officejet 7000 | User Guide - Page 70
    ... 1: Check the margin settings Solution: Check the printer margins. Make sure the margin settings ... are greater than the minimum margins the product supports. For more information about setting margins in your ... printing was larger than the paper loaded in the input tray. 66 Maintain and troubleshoot
  • HP Officejet 7000 | User Guide - Page 71
    .... If the first solution does not solve the problem, continue trying the remaining solutions until the ...2: Load paper in the input tray Solution 3: Check the ink levels Solution 4: Clean the printhead Solution 1:... page. If this did not solve the issue, try the next solution. Print troubleshooting 67
  • HP Officejet 7000 | User Guide - Page 72
    ...if the printer was turned off improperly. NOTE: Turn off the HP Printer by pressing the Power button located on the product. Wait...turning off a power strip. If you improperly turn off the HP Printer, the print carriage might not return to the correct position causing problems with the ink cartridges ...
  • HP Officejet 7000 | User Guide - Page 73
    ... 1: Make sure you are using genuine HP ink cartridges Solution 2: Check the paper loaded in the ... ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce ... www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this did not ...
  • HP Officejet 7000 | User Guide - Page 74
    ...issue, try the next solution. Solution 3: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the ...is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty media ...
  • HP Officejet 7000 | User Guide - Page 75
    ...and then make sure photo paper such as HP Advanced Photo Paper, is loaded in the input tray.... potential problems, and then clean the printhead. • Check the orange pull tab on the ink cartridges. Make... were completely removed. • Make sure all ink cartridges are properly installed. • Make sure you...
  • HP Officejet 7000 | User Guide - Page 76
    ... 6: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: ... ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce... www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this did not ...
  • HP Officejet 7000 | User Guide - Page 77
    ...issue, try the next solution. Solution 4: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the ...is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty media ...
  • HP Officejet 7000 | User Guide - Page 78
    ... not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP ... service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. ...
  • HP Officejet 7000 | User Guide - Page 79
    ... paper is loaded correctly Solution 2: Check your print settings Solution 3: Check the ink levels Solution 4: Align the printhead Solution 5: Clean the printhead Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly Solution: Load ...
  • HP Officejet 7000 | User Guide - Page 80
    ...print quality report The printhead needed to be cleaned. Cause: If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. 76 Maintain and troubleshoot
  • HP Officejet 7000 | User Guide - Page 81
    ... Check the print settings Solution 2: Check the paper type Solution 3: Check the ink levels Solution 4: Clean the printhead Solution 5: Contact HP support Solution 1: Check the print settings Solution: Check the print settings. • Check the ...
  • HP Officejet 7000 | User Guide - Page 82
    ..., you can go to HP's Web site to see if there is additional troubleshooting help. For more information, go to: www.hp.com/ support. • • Solution 1: Check the print settings Solution 2: Use a higher quality image 78 Maintain and ...
  • HP Officejet 7000 | User Guide - Page 83
    ...try the next solution. Solution 4: Align the printhead Solution: Align the printhead. Aligning the printer can help ensure excellent print quality. For more information, see: Align the printhead Cause: The printer needed to be aligned. Print quality troubleshooting 79
  • HP Officejet 7000 | User Guide - Page 84
    ... streaks that are parallel to the direction that the paper moved through the device. Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure .... For best results when printing images, use HP Advanced Photo Paper. Store specialty ...
  • HP Officejet 7000 | User Guide - Page 85
    ...page of plain paper Solution 2: Wait while the ink dries Solution 1: Print on a page of plain ... on another page of plain paper. Cause: Ink accumulated inside the product, where the back of the paper ... Solution 5: Check for a paper jam Solution 6: Service the product Print quality troubleshooting 81...
  • HP Officejet 7000 | User Guide - Page 86
    ... that will not come apart or leave fibers. Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges). The rollers were dirty and needed to be cleaned. Cause: 82 Maintain and troubleshoot
  • HP Officejet 7000 | User Guide - Page 87
    ... all of the steps provided in the previous solutions, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: Your product needs servicing. Poor black...
  • HP Officejet 7000 | User Guide - Page 88
    ... Align the printhead Solution: Align the printhead. Aligning the printer can help ensure excellent print ... information, see: Align the printhead Cause: The printer needed to be aligned. If this did not ... a print quality report The printhead needed to be cleaned. Cause: 84 Maintain and troubleshoot
  • HP Officejet 7000 | User Guide - Page 89
    ... a lower print quality setting Solution 2: Check the ink levels Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the ...If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for ...
  • HP Officejet 7000 | User Guide - Page 90
    ... you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes ...
  • HP Officejet 7000 | User Guide - Page 91
    ...unused plain white paper into the main input tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox. ..., and calibrates the printer. Recycle or discard the page. To align the printhead from the Toolbox (Mac OS X) 1. Click the HP Utility icon...
  • HP Officejet 7000 | User Guide - Page 92
    ... tab, click Device Services in the left pane, select Align Printer from the drop-down list in the Print Quality section, and then click Run Diagnostic. Solve paper-feed problems Media is not supported for the printer or tray Use only media that is supported for the device and the tray being ...
  • HP Officejet 7000 | User Guide - Page 93
    ... • Make sure the tray is not overloaded with paper. • Use HP media for optimum performance and efficiency. Solve device management problems This section provide...requirements. For more information, see Embedded Web server specifications. Solve device management problems 89
  • HP Officejet 7000 | User Guide - Page 94
    ... run the installation program again. General network troubleshooting • If you are unable to install the device software... Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, ... Control Panel, and then double-click Printers. ◦ Right-click the device icon, click ...
  • HP Officejet 7000 | User Guide - Page 95
    ... topics do not help, see Support and warranty for information about HP support Hardware installation suggestions Software installation suggestions Solve network problems Hardware ...a working power outlet. Check the printhead and ink cartridges • Make sure that the printhead and all ...
  • HP Officejet 7000 | User Guide - Page 96
    ... 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front... moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon...
  • HP Officejet 7000 | User Guide - Page 97
    ... CD in the CD-ROM drive, inspect the installation CD for damage. You can download the device driver from the HP Web site (www.hp.com/support). NOTE: After correcting any problems, run the installation program again. Solve network problems General network...
  • HP Officejet 7000 | User Guide - Page 98
    ...address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing ... sure that you are printing with media that meets specifications. For more information, see Select print... media. Clear a jam in the device Tips for avoiding jams 94 Maintain and troubleshoot...
  • HP Officejet 7000 | User Guide - Page 99
    ... path. Do not overload the trays. For more information, see Understand specifications for supported media. Load paper properly and when the device is...use media that is curled or crumpled. Always use media that conforms with specifications. For more information, see Select print media. Clear jams 95...
  • HP Officejet 7000 | User Guide - Page 100
    ...(s) Printer Offline Printer Paused Document failed to print Ink Service Capacity Warning Previously used genuine HP cartridge General printer error Printhead Problem - The printhead appears to be missing or damaged Use the following to ...
  • HP Officejet 7000 | User Guide - Page 101
    ... Printhead Problem error messages To reinstall the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. Errors (Windows) 97
  • HP Officejet 7000 | User Guide - Page 102
    Chapter 4 4. Lift the latch handle on the print carriage. 5. Remove the printhead by lifting it straight up. 98 Maintain and troubleshoot
  • HP Officejet 7000 | User Guide - Page 103
    ...three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical...edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. Errors (Windows) 99
  • HP Officejet 7000 | User Guide - Page 104
    ... 4 b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, .... d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 100 Maintain and troubleshoot
  • HP Officejet 7000 | User Guide - Page 105
    ...Clean the electrical contacts in the product by wiping with the cloth from top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised,...
  • HP Officejet 7000 | User Guide - Page 106
    ... NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the...
  • HP Officejet 7000 | User Guide - Page 107
    ...ink supplies, see HP inkjet supplies recycling program. The amount of ink in the following cartridge may be ...cause poor print quality and cartridge changes may be required soon. HP recommends you have ... has nearly maximized the ink service capacity. Contact HP support for service. Errors (Windows) 103...
  • HP Officejet 7000 | User Guide - Page 108
    Chapter 4 Go to: www.hp.com/support. If prompted, choose your country/region, and then click... product display, and then contact HP support. Go to www.hp.com/ support. If prompted, choose your country...on recycling used ink supplies, see HP inkjet supplies recycling program. Cartridge(s) in Wrong Slot ...
  • HP Officejet 7000 | User Guide - Page 109
    Use the following to correct the error Replace the ink cartridges Supplies HP inkjet supplies recycling program Paper Mismatch ... is not intended for use in this printer Use the following to correct the error Replace the ink cartridges Supplies HP inkjet supplies recycling program Errors (Windows)...
  • HP Officejet 7000 | User Guide - Page 110
    ...this printer as it is currently configured Use the following to correct the error Replace the ink cartridges Supplies HP inkjet supplies recycling program Printer Offline Your printer is currently offline Use the following to correct the ...
  • HP Officejet 7000 | User Guide - Page 111
    ... information on calling for technical support. Previously used genuine HP cartridge The following cartridges are previously used: The genuine HP ink cartridge was previously used in some other product. ... message, and then contact HP support. Go to: www.hp.com/support. If prompted, choose ...
  • HP Officejet 7000 | User Guide - Page 112
    ...control-panel lights indicate status and are useful for diagnosing printing problems. This section contains information about the lights, what they indicate, and ... button and light Resume button and light Cancel button Network button and light Ink cartridge lights 108 Control-panel lights reference
  • HP Officejet 7000 | User Guide - Page 113
    For more information, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Light description/Light pattern All lights are off. Explanation and recommended action The device is off. •...
  • HP Officejet 7000 | User Guide - Page 114
    ... all covers are completely closed. The Power light is on and the ink cartridge lights blink one after the the...persists, replace the printhead. The Power light blinks and the ink cartridge lights blink one after the other, from left to right. The printhead is incompatible. • • Reinstall the ...
  • HP Officejet 7000 | User Guide - Page 115
    ...is a duplicate cartridge installed in the device. • • Install the indicated ink cartridge, and then try to print. Remove and re-... might affect print quality. Replace the indicated ink cartridge. For ordering information, see HP supplies. NOTE: Ink level alerts and indicators provide estimates ...
  • HP Officejet 7000 | User Guide - Page 116
    ...ink cartridges are depleted. Replace the existing ink cartridges with genuine HP ink cartridges. CAUTION: HP cannot guarantee the quality... not be covered under warranty. If you believe you have purchased a genuine HP ink cartridge, visit www.hp.com/ go/anticounterfeit. To continue printing using the...
  • HP Officejet 7000 | User Guide - Page 117
    (continued) Light description/Light pattern All lights are on. Explanation and recommended action A non-recoverable error has occurred. Unplug the power cord, and then plug the power cord back in, and try printing. Interpreting control-panel lights 113
  • HP Officejet 7000 | User Guide - Page 118
    ...shopping also appear on ink alert messages. You can also order online by visiting www.hp.com/buy/supplies. If...purchasing HP products in your country. Supplies This section covers the following topics: • • Ink cartridges HP media Ink cartridges Ordering cartridges online is not supported in all ...
  • HP Officejet 7000 | User Guide - Page 119
    ... you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible ... do not need to replace cartridges until prompted to do so. HP media To order media... HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing everyday...
  • HP Officejet 7000 | User Guide - Page 120
    ... support Obtain HP telephone support Hewlett-Packard limited warranty statement Ink cartridge warranty ... warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country... Embedded Web server. You can also obtain support from HP from the following electronic sources:...
  • HP Officejet 7000 | User Guide - Page 121
    ... contains the following topics Before you call Support process HP support by phone Additional ... you call Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product ... came with the device. 2. Visit the HP online support Web site at www.hp.com/support. HP online ...
  • HP Officejet 7000 | User Guide - Page 122
    ..., country/region, and language. HP support by phone The phone support numbers and associated costs ... numbers and call-cost information, see www.hp.com/support. This section contains the following topics ... Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges ...
  • HP Officejet 7000 | User Guide - Page 123
    Telephone support numbers For the most current list of telephone support numbers, see www.hp.com/support. www.hp.com/support Obtain HP telephone support 119
  • HP Officejet 7000 | User Guide - Page 124
    Appendix B Placing a call Call HP support while you are in front of the computer and the HP .... Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer... the HP device additional costs. Go to www.hp.com/ support, select your country/region and language, ...
  • HP Officejet 7000 | User Guide - Page 125
    ...Print or Ink cartridges Duration of limited warranty 90 days 1 year Until the HP ink ...; d. Unauthorized modification or misuse. 4. For HP printer products, the use of a non-HP cartridge or a refilled ...expired ink cartridge, HP will charge its standard time and materials charges to service the printer ...
  • HP Officejet 7000 | User Guide - Page 126
    Appendix B Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not ... as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of ...
  • HP Officejet 7000 | User Guide - Page 127
    ... • USB 2.0-compliant high speed Wired network Four ink cartridges (black, yellow, magenta, cyan) Visit www.hp.com/pageyield/ for more information on estimated ink cartridge yields. HP PCL 3 HP PCL 3 GUI Font support US fonts: CG Times, CG Times Italic, Universe,...
  • HP Officejet 7000 | User Guide - Page 128
    ...systems and system requirements, visit http://www.hp.com/support/. Operating system compatibility • For Windows ...only printer drivers and the Toolbox are available. • Linux (For more information, see http://www.hp.... protocols TCP/IP Network management • HP Web Jetadmin plug-ins • Embedded Web ...
  • HP Officejet 7000 | User Guide - Page 129
    .... Print resolution Black Up to 1200 dpi with pigmented black ink Color HP enhanced photo quality (up to 4800 by 1200 dpi Optimized on HP Premium Plus photo papers with 1200 x 1200 input dpi) Environmental specifications Operating environment Operating temperature: ...
  • HP Officejet 7000 | User Guide - Page 130
    ... frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, ... any changes or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. This ...
  • HP Officejet 7000 | User Guide - Page 131
    Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Toxic and hazardous substance table Toxic and hazardous substance table 127
  • HP Officejet 7000 | User Guide - Page 132
    ... is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0803 (HP Officejet 7000 Printer). This regulatory number should not be confused with the marketing name (HP Officejet 7000 Printer Series) or product number. 128 Regulatory ...
  • HP Officejet 7000 | User Guide - Page 133
    Declaration of conformity Declaration of conformity 129
  • HP Officejet 7000 | User Guide - Page 134
    ... Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Disposal of waste equipment by... used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/...
  • HP Officejet 7000 | User Guide - Page 135
    ... please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par... collecte des équipements usagés, veuillez contacter votre mairie, votre service de traitement des déchets ménagers ou le magasin où...
  • HP Officejet 7000 | User Guide - Page 136
    Appendix D qualification status for this product see the Product Data Sheet or Specifications Sheet. Qualified products are also listed at www.hp.com/go/energystar. 132 Regulatory information
  • HP Officejet 7000 | User Guide - Page 137
    ... in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT.IN NO EVENT ...
  • HP Officejet 7000 | User Guide - Page 138
    ... are not cryptographic related :-). 4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) ... DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER ...
  • HP Officejet 7000 | User Guide - Page 139
    ... PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY ... (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER ...
  • HP Officejet 7000 | User Guide - Page 140
    ... PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY ... (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER ...
  • HP Officejet 7000 | User Guide - Page 141
    .... ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, ... 2005, 2007 Olivier Gay All rights reserved. ...to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY...
  • HP Officejet 7000 | User Guide - Page 142
    ...sizes supported 16 tray supporting 17 cartridges. See ink cartridges clean printhead 86 color... 116 see also customer support HP Company notices 3 HP Solution Center 31 HP Utility (Mac OS X) administrator settings 27 opening 31... 67 streaks on the back of paper 81 ink cartridges check ink levels 44 138
  • HP Officejet 7000 | User Guide - Page 143
    ...print quality report 48 printhead 85 replace ink cartridges 45 margins incorrect 65 setting, specifications 18 text or graphic cut off... print quality report 48 Printer Status page 33 quality, troubleshoot 69, 72, ... 19 M Mac OS X borderless printing 23 HP Utility 31 installing software 38 printing...
  • HP Officejet 7000 | User Guide - Page 144
    ... settings print quality 68 printer driver settings 20 version 117 warranty 121 Printer...hazardous substance 127 release notes 6 replace ink cartridges 45 reports diagnostic 48 print quality 48 printhead 85 resolution ...clearing jams 94 illustration 10 recycling ink cartridges 130 program 130 regulatory ...
  • HP Officejet 7000 | User Guide - Page 145
    ... are picked 89 paper-feed problems 88 power 55 print 55 print quality 69 printer status page 32 skewed pages 89 slow print 55 ... print 57 software installation suggestions 93 solve network problems 90, 93 HP Solution Center 31 installing software 35 network setup 36 printing on ...
  • HP Officejet 7000 | User Guide - Page 146
    142
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    © 2009 Hewlett-Packard Development Company, L.P. www.hp.com/support



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HP Officejet 7000 - Wide Format Printer Manual