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HP Officejet 7000 User Guide - Page 120

Support and warranty, Obtain electronic support, Contact HP, Toolbox Windows, Embedded Web server

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B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. This section contains the following topics: • Obtain electronic support • Obtain HP telephone support • Hewlett-Packard limited warranty statement • Ink cartridge warranty information • Prepare the device for shipment Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for answers to your questions. • Connect with an HP technician by using online chat. • Check for software updates. You can also obtain support from HP from the following electronic sources: • Toolbox (Windows): The Toolbox provides easy, step-by-step solutions to common printing problems. For more information, see Toolbox (Windows). • Embedded Web server: When the device is connected to a network, you can use the embedded Web server to view status information, change settings, and manage the device at your computer. For more information, see Embedded Web server. Support options and availability vary by product, country/region, and language. 116 Support and warranty

Section	Page
Contents	5
Get started	10
Find other resources for the product	10
Find the device model number	11
Accessibility	11
Understand the device parts	12
Front view	12
Control panel	13
Back view	14
Connection information	14
Turn off the device	14
Eco-Tips	15
Use the device	16
Select print media	16
Recommended papers for printing	16
Recommended papers for photo printing	18
Tips for selecting and using print media	18
Understand specifications for supported media	19
Understand supported sizes	20
Understand supported media types and weights	21
Set minimum margins	22
Load media	23
Change print settings	24
To change settings from an application for current jobs (Windows)	24
To change default settings for all future jobs (Windows)	25
To change settings (Mac OS X)	25
Print on special and custom-sized media	25
Print borderless	26
To print a borderless document (Windows)	26
To print a borderless document (Mac OS X)	27
Print a Web page (Windows only)	27
Cancel a print job	28
Configure and manage	29
Manage the device	29
Monitor the device	30
Administer the device	30
Use device management tools	31
Embedded Web server	31
To open the embedded Web server	32
Embedded Web server pages	33
Toolbox (Windows)	33
Open the Toolbox	34
Toolbox tabs	34
Network Toolbox	35
Use the HP Solution Center (Windows)	35
HP Utility (Mac OS X)	35
Open the HP Utility	36
HP Utility	36
Understand the printer status page	36
Understand the network configuration status report	38
Configure the device (Windows)	39
Direct connection	39
To install the software before connecting the device (recommended)	39
To connect the device before installing the software	39
To share the device on a locally shared network	40
Network connection	40
Install the device on a network	41
Install the device software on client computers	41
Install the printer driver using Add Printer	42
Configure the device (Mac OS X)	42
To install the software for network or direct connection	42
To share the device on a locally shared network	42
Configure your firewall to work with HP devices (Windows only)	43
Advanced firewall information	44
Uninstall and reinstall the software	45
Maintain and troubleshoot	47
Work with ink cartridges	47
Information on ink cartridges and the printhead	47
Check the estimated ink levels	48
Replace the ink cartridges	49
Usage information collection	51
Print and evaluate a print quality report	52
To print a print quality report	52
To evaluate the Print Quality Diagnostic Page	53
Ink Levels	53
Good color bars	54
Ragged, irregularly streaked, or faded bars	54
Regular white streaks in the bars	56
Bar colors are not uniform	56
Large Black Font Text	57
Alignment Patterns	57
If you see no defects	58
Troubleshooting tips and resources	58
Solve printing problems	59
The device shuts down unexpectedly	59
Device takes a long time to print	59
Blank or partial page printed	60
Something on the page is missing or incorrect	60
Placement of the text or graphics is wrong	61
Print troubleshooting	61
Envelopes print incorrectly	62
The product is not responding	62
The product prints meaningless characters	65
Nothing happens when I try to print	66
The margins are not printing as expected	69
Text or graphics are cut off at the edge of the page	70
A blank page came out while printing	71
Print quality troubleshooting	72
Wrong, inaccurate, or bleeding colors	73
Ink is not filling the text or graphics completely	76
The printout has a horizontal band of distortion near the bottom of a borderless print	78
Printouts have horizontal streaks or lines	79
Printouts are faded or have dull colors	81
Printouts seem blurry or fuzzy	82
Printouts are slanted or skewed	84
Ink streaks on the back of the paper	85
Paper is not picked up from the input tray	85
Poor black text	87
The product prints slowly	89
Advanced printhead maintenance	89
Clean the printhead	90
Align the printhead	91
Solve paper-feed problems	92
Solve device management problems	93
Embedded Web server cannot be opened	93
Solve network problems	94
Troubleshoot installation issues	95
Hardware installation suggestions	95
Software installation suggestions	97
Solve network problems	97
Clear jams	98
Clear a jam in the device	99
Tips for avoiding jams	99
Errors (Windows)	100
Printhead Problem - The printhead appears to be missing or damaged	100
Incompatible Printhead	100
Printhead problem and advanced printhead maintenance	100
Printhead problem - The following printhead has a problem	101
Advanced printhead maintenance	101
Device Disconnected	106
Ink Alert	107
HP recommends you have a replacement available for when print quality becomes no longer acceptable.	107
The amount of ink in the following cartridge may be low enough to cause poor print quality and cartridge changes may be required soon. HP recommends you have replacement cartridges available to install when print quality is no longer acceptable	107
Ink Service Capacity Warning	107
Ink system failure	108
Cartridge Problem	108
The following cartridge appears to be missing or damaged	108
Cartridge(s) in Wrong Slot - The following cartridges are in the wrong slots	108
Cartridge Problem	108
Paper Mismatch	109
The cartridge cradle cannot move	109
Paper Jam	109
The printer is out of paper.	109
Incompatible Cartridge(s)	109
The following cartridge is not intended for use in this printer	109
The following cartridges are not intended for use in this printer as it is currently configured	110
Printer Offline	110
Printer Paused	110
Document failed to print	110
Ink Service Capacity Warning	110
Previously used genuine HP cartridge	111
General printer error	111
Control-panel lights reference	112
Interpreting control-panel lights	112
HP supplies	118
Order printing supplies online	118
Supplies	118
Ink cartridges	118
HP media	119
Support and warranty	120
Obtain electronic support	120
Obtain HP telephone support	121
Before you call	121
Support process	121
HP support by phone	122
Phone support period	122
Telephone support numbers	123
Placing a call	124
After the phone support period	124
Additional warranty options	124
HP Korea customer support	124
Hewlett-Packard limited warranty statement	125
Ink cartridge warranty information	126
Prepare the device for shipment	126
Device specifications	127
Physical specifications	127
Product features and capacities	127
Processor and memory specifications	127
System requirements	128
Network protocol specifications	128
Embedded Web server specifications	128
Print resolution	129
Environmental specifications	129
Electrical specifications	129
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)	129
Regulatory information	130
FCC statement	130
Notice to users in Korea	131
VCCI (Class B) compliance statement for users in Japan	131
Notice to users in Japan about the power cord	131
Toxic and hazardous substance table	131
LED indicator statement	132
Regulatory model number	132
Declaration of conformity	133
Environmental product stewardship program	134
Paper use	134
Plastics	134
Material safety data sheets	134
Recycling program	134
HP inkjet supplies recycling program	134
Disposal of waste equipment by users in private households in the European Union	135
Power consumption	135
Third-party licenses	137