HP Officejet 7000 User Guide - Page 86

Solution 3: Check the print settings, Maximum dpi

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Chapter 4 Solution 1: Restart the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the Power button to turn on the product. Cause: The product experienced an error. If this did not solve the issue, try the next solution. Solution 2: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: Load media Cause: The paper was not loaded correctly. If this did not solve the issue, try the next solution. Solution 3: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi. Cause: The paper type or print quality settings were set incorrectly. If this did not solve the issue, try the next solution. Solution 4: Clean the rollers Solution: Clean the rollers. Make sure you have the following materials available: • A lint-free cloth, or any soft material that will not come apart or leave fibers. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges). Cause: The rollers were dirty and needed to be cleaned. 82 Maintain and troubleshoot

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Solution 1: Restart the product
Solution:
Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the
Power
button to turn on the product.
Cause:
The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the paper is loaded correctly
Solution:
Make sure that the paper is loaded correctly in the input tray.
For more information, see:
Load media
Cause:
The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 3: Check the print settings
Solution:
Check the print settings.
•
Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
•
Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as
Best
or
Maximum dpi
.
Cause:
The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Clean the rollers
Solution:
Clean the rollers.
Make sure you have the following materials available:
•
A lint-free cloth, or any soft material that will not come apart or leave fibers.
•
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the ink cartridges).
Cause:
The rollers were dirty and needed to be cleaned.
Chapter 4
82
Maintain and troubleshoot