HP Officejet 7000 User Guide - Page 94

Solve network problems, Check the device IP address, General network troubleshooting, Start, Settings

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Chapter 4 Check the device IP address • To check the IP address of the device from the control panel, print the network configuration page. For more information, see Understand the network configuration status report. • Ping the device using the IP address from the command prompt. For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt: C:\Ping 123.123.123.123 If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect. Solve network problems NOTE: After correcting any of the following, run the installation program again. General network troubleshooting • If you are unable to install the device software, verify that: ◦ All cable connections to the computer and the device are secure. ◦ The network is operational and the network hub is turned on. ◦ All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows. ◦ Make sure the device is installed on the same subnet as the computers that will be using the device. ◦ If the installation program cannot discover the device, print the network configuration page, and enter the IP address manually in the installation program. For more information, see Understand the network configuration status report • If you are using a computer running Windows, make sure that the network ports created in the device driver match the device IP address. ◦ Print the device's network configuration page. ◦ Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. ◦ Right-click the device icon, click Properties, and then click the Ports tab. ◦ Select the TCP/IP port for the device, and then click Configure Port. ◦ Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the network configuration page. ◦ Click OK twice to save the settings and close the dialog boxes. 90 Maintain and troubleshoot

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Check the device IP address
•
To check the IP address of the device from the control panel, print the network
configuration page. For more information, see
Understand the network configuration
status report
.
•
Ping the device using the IP address from the command prompt.
For example, if the IP address is 123.123.123.123, type the following at the MS-DOS
prompt:
C:\Ping 123.123.123.123
If a reply appears, the IP address is correct. If a time-out response appears, the IP
address is incorrect.
Solve network problems
NOTE:
After correcting any of the following, run the installation program again.
General network troubleshooting
•
If you are unable to install the device software, verify that:
◦
All cable connections to the computer and the device are secure.
◦
The network is operational and the network hub is turned on.
◦
All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running Windows.
◦
Make sure the device is installed on the same subnet as the computers that will
be using the device.
◦
If the installation program cannot discover the device, print the network
configuration page, and enter the IP address manually in the installation program.
For more information, see
Understand the network configuration status report
•
If you are using a computer running Windows, make sure that the network ports
created in the device driver match the device IP address.
◦
Print the device’s network configuration page.
◦
Click
Start
, point to
Settings
, and then click
Printers
or
Printers and Faxes
.
- Or -
Click
Start
, click
Control Panel
, and then double-click
Printers
.
◦
Right-click the device icon, click
Properties
, and then click the
Ports
tab.
◦
Select the TCP/IP port for the device, and then click
Configure Port
.
◦
Compare the IP address listed in the dialog box and make sure it matches the IP
address listed on the network configuration page. If the IP addresses are different,
change the IP address in the dialog box to match the address on the network
configuration page.
◦
Click
OK
twice to save the settings and close the dialog boxes.
Chapter 4
90
Maintain and troubleshoot