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HP Officejet 7500A User Guide - Page 144

The Dial Tone Detection test failed, Solution, Dial Tone, Detection Test, Dial Tone Detection

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Chapter 8 • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. The "Dial Tone Detection" test failed Solution: • Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. • Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. • If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try sending or receiving a test fax. • Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. • Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax. • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line. 140 Solve a problem

Section	Page
Contents	5
Get started	13
Accessibility	13
Eco-Tips	14
Understand the printer parts	14
Front view	14
Printing supplies area	15
Back view	15
Use the printer control panel	16
Overview of buttons and lights	16
Control-panel display icons	17
Change printer settings	18
Select the mode	18
Change printer settings	18
Finding the printer model number	19
HP Digital Solutions	19
Select print media	19
Recommended papers for printing and copying	20
Recommended papers for photo printing	21
Tips for selecting and using media	21
Load an original on the scanner glass	22
Load an original in the automatic document feeder (ADF)	23
Load media	24
Load standard-size media	24
Load Envelopes	26
Load cards and photo paper	27
Load transparencies	28
Load custom-size media	28
Insert a memory card	29
Maintain the printer	30
Clean the scanner glass	30
Clean the exterior	31
Clean the automatic document feeder (ADF)	31
Turn off the printer	35
Print	36
Print documents	36
Print documents (Windows)	37
Print documents (Mac OS X)	37
Print brochures	37
Print brochures (Windows)	37
Print brochures (Mac OS X)	38
Print on envelopes	38
Print on envelopes (Windows)	38
Print on envelopes (Mac OS X)	39
Print photos	39
Print photos on photo paper (Windows)	39
Print photos on photo paper (Mac OS X)	39
Print photos from a memory device	40
Print DPOF photos	41
Print on special and custom-size paper	41
Print on special or custom-size paper (Mac OS X)	42
Set up custom sizes (Mac OS X)	42
Print borderless documents	42
Print borderless documents (Windows)	43
Print borderless documents (Mac OS X)	43
Scan	45
Scan an original	45
Scan to a computer	45
Scan to a memory card	46
Scan a larger original (A3 or 11x17 inch)	46
Scan using Webscan	48
Scanning documents as editable text	48
Copy	50
Copy documents	50
Change copy settings	51
Fax	52
Send a fax	52
Send a standard fax	52
Send a standard fax from the computer	53
Send a fax manually from a phone	54
Send a fax using monitor dialing	55
Send a fax from memory	55
Schedule a fax to send later	56
Send a fax to multiple recipients	57
Send a fax in Error Correction Mode	57
Receive a fax	58
Receive a fax manually	58
Set up backup fax	59
Reprint received faxes from memory	59
Poll to receive a fax	60
Forward faxes to another number	60
Set the paper size for received faxes	61
Set automatic reduction for incoming faxes	61
Block unwanted fax numbers	62
Add numbers to the junk fax list	62
Remove numbers from the junk fax list	62
Print a Junk Fax Report	63
Receive faxes to your computer (Fax to PC and Fax to Mac)	63
Fax to PC and Fax to Mac requirements	63
Activate Fax to PC and Fax to Mac	64
Modify Fax to PC or Fax to Mac settings	64
Set up speed-dial entries	65
Set up and change speed-dial entries	65
Set up and change group speed-dial entries	66
Delete speed-dial entries	66
Print a list of speed-dial entries	67
Change fax settings	67
Configure the fax header	67
Set the answer mode (Auto answer)	67
Set the number of rings before answering	68
Change the answer ring pattern for distinctive ring	68
Set the dial type	69
Set the redial options	70
Set the fax speed	70
Set the fax sound volume	71
Fax and digital phone services	71
Fax over Internet Protocol	71
Use reports	72
Print fax confirmation reports	72
Print fax error reports	73
Print and view the fax log	74
Clear the fax log	74
Print the details of the last fax transaction	74
Print a Caller ID Report	74
View the Call History	74
Web	76
HP Apps	76
Marketsplash by HP	77
Work with ink cartridges	78
Information on ink cartridges and the printhead	78
Check the estimated ink levels	79
Replace the ink cartridges	79
Store printing supplies	82
Usage information collection	82
Solve a problem	84
HP support	84
Obtain electronic support	85
HP support by phone	85
Before you call	85
Phone support period	86
Telephone support numbers	87
After the phone support period	89
General troubleshooting tips and resources	89
Solve printing problems	90
The printer shuts down unexpectedly	90
Alignment fails	90
Printer takes a long time to print	90
Something on the page is missing or incorrect	90
Print troubleshooting	91
Envelopes print incorrectly	91
Borderless printing	92
The printer is not responding or nothing happens when I try to print	92
The printer prints meaningless characters	96
Page order	96
The margins are not printing as expected	96
Text or graphics are cut off at the edge of the page	97
A blank page came out while printing	99
Paper is not picked up from the input tray	100
Print quality troubleshooting	102
Wrong, inaccurate, or bleeding colors	103
Ink is not filling the text or graphics completely	106
The printout has a horizontal band of distortion near the bottom of a borderless print	108
Printouts have horizontal streaks or lines	109
Printouts are faded or have dull colors	111
Printouts seem blurry or fuzzy	112
Vertical streaks	114
Printouts are slanted or skewed	114
Ink streaks on the back of the paper	115
Poor black text	115
The printer prints slowly	117
Printhead maintenance	117
Clean the printhead	118
Align the printhead	118
Print and evaluate a print quality report	118
Advanced printhead maintenance	124
Advanced ink cartridge maintenance	129
Solve paper-feed problems	131
Solve copy problems	133
No copy came out	133
Copies are blank	134
Documents are missing or faded	134
Size is reduced	134
Copy quality is poor	135
Copy defects are apparent	135
The printer prints half a page, then ejects the paper	136
Paper mismatch	136
Copy A3/11x17 animation did not display	136
Solve scan problems	136
Scanner did nothing	136
Scan takes too long	137
Part of the document did not scan or text is missing	137
Text cannot be edited	138
Error messages appear	138
Scanned image quality is poor	138
Scan defects are apparent	139
Scan A3/11x17 animation did not display	140
Solve fax problems	140
The fax test failed	140
Solve problems using HP Web sites and services	152
Solve problems using HP Web services	152
Solve problems using HP Web sites	153
Solve photo (memory card) problems	153
The printer cannot read the memory card	153
The printer cannot read photos on the memory card	153
Solve wired (Ethernet) network problems	154
General network troubleshooting	154
Network port created does not match printer IP address (Windows)	154
Solve wireless problems	155
Basic wireless troubleshooting	155
Advanced wireless troubleshooting	155
Step 1: Make sure your computer is connected to your network	156
Step 2: Make sure that the printer is connected to your network	157
Step 3: Check to see if the firewall software is blocking communication	158
Step 4: Make sure the printer is online and ready	158
Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows ...	159
Step 6: Make sure the HP Network Devices Support service is running (Windows only)	159
Step 7: Add hardware addresses to a wireless access point (WAP)	160
Configure your firewall to work with printers	160
Solve printer management problems	162
EWS cannot be opened	162
Troubleshoot installation issues	163
Hardware installation suggestions	163
Hardware tips	163
Make sure the ink cartridges are correctly installed	164
HP software installation suggestions	164
Solve network problems	165
Understand the Printer Status Report	166
Understand the network configuration page	167
Clear jams	168
Clear paper jams	168
Avoid paper jams	170
Technical information	171
Warranty information	171
Hewlett-Packard limited warranty statement	172
Ink cartridge warranty information	173
Printer specifications	174
Physical specifications	174
Printer features and capacities	174
Processor and memory specifications	175
System requirements	175
Network protocol specifications	175
Embedded Web server specifications	176
Media specifications	176
Understand specifications for supported media	176
Set minimum margins	180
Guidelines for two-sided (duplex) printing	181
Print resolution	181
Copy specifications	182
Fax specifications	182
Scan specifications	183
HP Web site specifications	183
Operating environment	183
Electrical requirements	184
Acoustic emission specification	184
Memory card specifications	184
Regulatory information	185
FCC statement	186
Notice to users in Korea	186
VCCI (Class B) compliance statement for users in Japan	186
Notice to users in Japan about the power cord	187
Noise emission statement for Germany	187
LED indicator statement	187
Gloss of housing of peripheral devices for Germany	187
Notice to users of the U.S. telephone network: FCC requirements	188
Notice to users of the Canadian telephone network	189
Notice to users in the European Economic Area	190
Notice to users of the German telephone network	190
Australia wired fax statement	190
Regulatory information for wireless products	190
Exposure to radio frequency radiation	191
Notice to users in Brazil	191
Notice to users in Canada	191
Notice to users in Taiwan	191
European Union regulatory notice	192
Regulatory model number	192
Declaration of conformity	193
Environmental product stewardship program	194
Paper use	194
Plastics	194
Material safety data sheets	194
Recycling program	194
HP inkjet supplies recycling program	194
Disposal of waste equipment by users in private households in the European Union	195
Power consumption	196
Chemical Substances	196
RoHS notices (China only)	196
Third-party licenses	197
HP Officejet 7500A (E910) e-All-in-One	197
HP supplies and accessories	202
Order printing supplies online	202
Supplies	202
Ink cartridges	202
HP media	203
Additional fax setup	204
Set up faxing (parallel phone systems)	204
Choose the correct fax setup for your home or office	205
Case A: Separate fax line (no voice calls received)	207
Case B: Set up the printer with DSL	208
Case C: Set up the printer with a PBX phone system or an ISDN line	209
Case D: Fax with a distinctive ring service on the same line	210
Case E: Shared voice/fax line	211
Case F: Shared voice/fax line with voice mail	212
Case G: Fax line shared with computer modem (no voice calls received)	213
Set up the printer with a computer dial-up modem	213
Set up the printer with a computer DSL/ADSL modem	215
Case H: Shared voice/fax line with computer modem	216
Shared voice/fax with computer dial-up modem	216
Shared voice/fax with computer DSL/ADSL modem	218
Case I: Shared voice/fax line with answering machine	220
Case J: Shared voice/fax line with computer modem and answering machine	221
Shared voice/fax line with computer dial-up modem and answering machine	221
Shared voice/fax line with computer DSL/ADSL modem and answering machine	223
Case K: Shared voice/fax line with computer dial-up modem and voice mail	225
Serial-type fax setup	226
Test fax setup	227
Network setup	228
Change basic network settings	228
View and print network settings	228
Turn the wireless radio on and off	228
Change advanced network settings	228
Set link speed	229
View IP settings	229
Change IP settings	229
Reset network settings	229
Set up the printer for wireless communication	229
To set up a wireless communication using the Wireless Setup Wizard	230
Understand 802.11 wireless network settings	230
Test the wireless connection	231
Change the connection method	231
Guidelines for ensuring wireless network security	232
To add hardware addresses to a WAP	232
Other guidelines	232
Guidelines for reducing interference on a wireless network	233
Uninstall and reinstall the HP software	233
Printer management tools	235
HP printer software (Windows)	235
HP Utility (Mac OS X)	235
Embedded Web server	235
About cookies	236
To open the embedded Web server	236

Match case Limit results 1 per page

•

Make sure you use the phone cord that came with the printer. If you do not use

the supplied phone cord to connect from the telephone wall jack to the printer,

you might not be able to send or receive faxes. After you plug in the phone cord

that came with the printer, run the fax test again.

•

If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the splitter

and connecting the printer directly to the telephone wall jack.

The "Dial Tone Detection" test failed

Solution:

•

Other equipment, which uses the same phone line as the printer, might be causing

the test to fail. To find out if other equipment is causing a problem, disconnect

everything from the phone line, and then run the test again. If the

Dial Tone

Detection Test

passes without the other equipment, then one or more pieces of

the equipment is causing problems; try adding them back one at a time and

rerunning the test each time, until you identify which piece of equipment is causing

the problem.

•

Try connecting a working phone and phone cord to the telephone wall jack that

you are using for the printer and check for a dial tone. If you do not hear a dial

tone, contact your telephone company and have them check the line.

•

Make sure you have correctly connected the printer to the telephone wall jack.

Using the phone cord supplied in the box with the printer, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the

back of the printer.

•

If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the splitter

and connecting the printer directly to the telephone wall jack.

•

If your telephone system is not using a standard dial tone, such as some PBX

systems, this might cause the test to fail. This does not cause a problem sending

or receiving faxes. Try sending or receiving a test fax.

•

Check to make sure the country/region setting is set appropriately for your

country/region. If the country/region setting is not set or is set incorrectly, the test

might fail and you might have problems sending and receiving faxes.

•

Make sure you connect the printer to an analog phone line or you cannot send or

receive faxes. To check if your phone line is digital, connect a regular analog

phone to the line and listen for a dial tone. If you do not hear a normal sounding

dial tone, it might be a phone line set up for digital phones. Connect the printer to

an analog phone line and try sending or receiving a fax.

•

Make sure you use the phone cord that came with the printer. If you do not use

the supplied phone cord to connect from the telephone wall jack to the printer,

you might not be able to send or receive faxes. After you plug in the phone cord

that came with the printer, run the fax test again.

After you resolve any problems found, run the fax test again to make sure it passes

and the printer is ready for faxing. If the

Dial Tone Detection

test continues to fail,

contact your telephone company and have them check the phone line.

Chapter 8

140

Solve a problem