HP Officejet J5500 User Guide
HP Officejet J5500 - All-in-One Printer Manual
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HP Officejet J5500 manual content summary:
- HP Officejet J5500 | User Guide - Page 1
HP Officejet J5500 User Guide - HP Officejet J5500 | User Guide - Page 2
- HP Officejet J5500 | User Guide - Page 3
HP Officejet J5500 All-in-One series User Guide - HP Officejet J5500 | User Guide - Page 4
software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the accessibility of this product and HP - HP Officejet J5500 | User Guide - Page 5
...12 Change device settings...12 Use the HP Solution Center ...13 Use the HP photo and imaging software 13 Text and symbols...14 Type numbers and using print media 18 Understand specifications for supported media 19 Understand supported sizes 19 Understand supported media types and weights 20 - HP Officejet J5500 | User Guide - Page 6
39 Scan from a WIA-compliant program 39 Edit a scanned original...39 Edit a scanned photo or graphic 40 Edit a scanned document using optical character recognition (OCR) software 40 Change scan settings...40 Cancel a scan job...40 2 - HP Officejet J5500 | User Guide - Page 7
48 Change the Lighter / Darker setting 49 Set new default settings 50 Send a fax in Error Correction Mode 50 Receive a fax...50 Receive a fax manually...51 Set up backup fax reception 51 Reprint received faxes from memory 52 Poll to receive a fax...52 Forward faxes to another number 53 Set - HP Officejet J5500 | User Guide - Page 8
with a distinctive ring service on the same line installing the software 90 Share the device on a locally shared network 91 Uninstall and reinstall the software 91 8 Maintain and troubleshoot Work with print cartridges...93 Supported Troubleshooting tips and resources 108 Solve printing problems - HP Officejet J5500 | User Guide - Page 9
Ink is smearing...113 Ink paper-feed problems...114 Media is not supported for the printer or problems...121 The fax test failed...122 Troubleshoot installation issues 132 Hardware installation suggestions 133 Software installation suggestions 133 Clear paper jams...134 Avoid paper jams...135 A HP - HP Officejet J5500 | User Guide - Page 10
support period 143 Additional warranty options 143 Prepare the device for shipment 143 Remove the print cartridges before shipment 143 Remove the control-panel faceplate 145 Pack the device...146 C Device specifications Physical specifications...147 Product features program...158 HP inkjet - HP Officejet J5500 | User Guide - Page 11
and further troubleshooting resources that are not included in this guide from the following resources: Resource Setup poster Fax Getting Started Guide Readme file and release notes Toolbox Control panel Logs and reports HP Web sites HP telephone support HP photo and imaging software help - HP Officejet J5500 | User Guide - Page 12
Chapter 1 Understand the device parts • Front view • Printing supplies area • Back view • Control panel buttons and lights • Connection information Front view 1 Automatic document feeder (ADF) 2 Control panel 3 Output tray 4 Output tray extender 5 Input tray 6 Print cartridge door 7 Scanner lid 8 - HP Officejet J5500 | User Guide - Page 13
(USB) port Control panel buttons and lights The following diagram and related table provide a quick reference to the control panel features. Label 1 2 3 4 Name and Description On: Turn the HP All-in-One on or off. The On button is lit when the device is on. The light blinks while performing a job - HP Officejet J5500 | User Guide - Page 14
menu. The topic that you select from the Help menu opens a help window on your computer screen. Left arrow: Decrease values on the control panel display connection Printer sharing Recommended number of connected computers for best performance Supported software features Setup instructions One - HP Officejet J5500 | User Guide - Page 15
. To display a menu, press the menu button for the function you want to use. • Scan menu: Presents a list of destinations; for example, HP photo and imaging software. • Fax menu: Allows you to enter a fax or speed-dial number, or display the Fax menu. Menu options include: • Modifying resolution - HP Officejet J5500 | User Guide - Page 16
message is a low ink warning. These messages appear problem. If the message persists, your device might need service. Write down the error code, and then go to HP Support HP Solution Center. For more information, see Use the HP photo and imaging software. NOTE: When you are configuring settings in HP - HP Officejet J5500 | User Guide - Page 17
use one of the feature does not appear in the HP Solution Center. If the HP Solution Center on your computer does not contain any icons, an error might have occurred during the software installation. To correct this, use the Control Panel in Windows to completely uninstall the HP Photosmart Software - HP Officejet J5500 | User Guide - Page 18
point to Programs or All Programs, select HP, and then click the HP Photosmart Software. 2. If you have more than one HP device installed, select the tab with your product's name. NOTE: On a Windows computer, the features available in the HP Photosmart Software vary depending on the devices you have - HP Officejet J5500 | User Guide - Page 19
multiple times to see the available characters. Depending on your language and country/region setting, other characters might be available in addition to the ones shown on the keypad. 2. After the correct letter appears, wait for the cursor to advance automatically to the right, or press the right - HP Officejet J5500 | User Guide - Page 20
the automatic document feeder are automatically fed into the device. Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or letter-size document by placing it in the document feeder tray. CAUTION: Do not load photos in the - HP Officejet J5500 | User Guide - Page 21
original contains multiple full-size pages, use the automatic document feeder. NOTE: Many of the special features will not work correctly if the glass and lid backing are not clean. For more information, an original, refer to the engraved guides along the edge of the glass. Load originals 17 - HP Officejet J5500 | User Guide - Page 22
for more information about HP media. Tips for selecting and using print media For the best results, observe the following guidelines. • Always use media that conforms to the device specifications. For more information, see Understand specifications for supported media. • Load only one type of media - HP Officejet J5500 | User Guide - Page 23
longer drying time and ensures that the ink dries completely before the next page is specifications for supported media Use the Understand supported sizes and Understand supported media types and weights tables to determine the correct media to use with your device, and determine what features - HP Officejet J5500 | User Guide - Page 24
x 356 mm (4 x 6 inches up to 8.5 x 14 inches) Understand supported media types and weights Type Paper weight Input tray* Plain paper Legal paper Cards is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. Set minimum margins Top - HP Officejet J5500 | User Guide - Page 25
letter, A4, or legal paper into the input tray of the device. To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. Load media 21 - HP Officejet J5500 | User Guide - Page 26
forward until it stops. CAUTION: Make sure that the device is idle and silent when you load paper into the input tray. If it is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too - HP Officejet J5500 | User Guide - Page 27
fits within the input tray and is no higher than the top of the paper-width guide. 7. Replace the output tray. Load 10 x 15 cm (4 x 6 inch) . For the best results, use 10 x 15 cm (4 x 6 inch)HP Premium Plus Photo Paper or HP Premium Photo Paper. TIP: To help prevent rips, wrinkles, and curled or - HP Officejet J5500 | User Guide - Page 28
the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide. 5. Replace the output tray. Load index cards You can load index cards into the input tray of the device to print notes, recipes, and other - HP Officejet J5500 | User Guide - Page 29
than the top of the paper-width guide. 5. Replace the output tray. Load envelopes You can load one or more envelopes into the input tray of the device. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing - HP Officejet J5500 | User Guide - Page 30
for printing from a software application are indicated as such. HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency then manually feed one sheet at a time into the input tray with the blue stripe facing up. HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting - HP Officejet J5500 | User Guide - Page 31
print media • Understand specifications for supported media Print on software application and assign the image size. Make sure the size corresponds to the media size on which you are printing the image. You can also gain access to this feature from the Printing Shortcuts tab. Open the printer driver - HP Officejet J5500 | User Guide - Page 32
entries. Set up speed-dial entries • HP Photosmart Software: Open the HP Photosmart Software and follow the instructions in the onscreen Help. • Control long-distance prefix. Type the name, and then press OK. • To delete one entry or all entries: Select Delete Speed Dial, press the arrow keys to - HP Officejet J5500 | User Guide - Page 33
. You can add up to 20 fax numbers to each group (with up to 50 characters for each fax number). • HP Photosmart Software: Open the HP Photosmart Software and follow the instructions in the onscreen Help. • Control panel: Press the Setup button, and then select the Speed Dial Setup option. • To add - HP Officejet J5500 | User Guide - Page 34
for all print jobs, make the changes in the printer driver. For more information about the features of the Windows printer driver, see the online help for the driver. For more information about printing from a specific application, see the documentation that came with the application. Change - HP Officejet J5500 | User Guide - Page 35
specifications. For more information, see Understand specifications for supported one of the following methods. • Control panel: Press (Cancel button). This clears the job that the device is currently processing. It does not affect jobs waiting to be processed. • Windows: Double-click the printer - HP Officejet J5500 | User Guide - Page 36
you have paper loaded in the input tray. 2. Load your original using the scanner glass or the ADF. For more information, see Load originals. 3. Do one of the following: • Press START COPY Black to start a black-and-white copy job. • Press START COPY Color to start a color copy job. NOTE: If - HP Officejet J5500 | User Guide - Page 37
When you change copy settings, the changes are for the current copy job only. You must set the changes as defaults for the settings to apply to all future copy jobs. To save the current settings as defaults for future jobs 1. Make any necessary changes to the settings in the Copy Menu. 2. Press Copy - HP Officejet J5500 | User Guide - Page 38
HP Bright White Paper Plain Paper HP Premium Plus Photo Paper, Glossy Premium Photo HP Premium Plus Photo Paper, Matte Premium Photo HP Premium , but the graphics might be lower quality. The Fast setting uses less ink and extends the life of your print cartridges. To change the copy quality - HP Officejet J5500 | User Guide - Page 39
tray, place the pages so that the top edge of the document goes in first. 3. In the Copy area, press the Reduce/Enlarge button. 4. Do one of the following: • If you loaded your original in the document feeder tray or on the glass, press until Full Page 91% appears. • If you - HP Officejet J5500 | User Guide - Page 40
the Copy area, press Copy Menu repeatedly until Lighter / Darker appears. 4. Do one of the following: • Press to darken the copy. • Press to lighten the copy . Enhance blurred areas of your copy You can use the Enhancements feature to adjust the quality of text documents by sharpening edges of black - HP Officejet J5500 | User Guide - Page 41
To copy a blurred document from the control panel 1. Make sure you have paper loaded in the input tray. 2. Position the photo on the glass so the long edge of the photo is along the front edge of the glass. Load your original print side down on the right front corner of the glass or print side up in - HP Officejet J5500 | User Guide - Page 42
that came with your software. To use the scan features, your device and computer must be connected and turned on. The printer software must also be installed and running on your computer prior to scanning. To verify that the printer software is running on a computer running Windows, look for the - HP Officejet J5500 | User Guide - Page 43
use (such as the HP photo and imaging software), and then press OK. feature and scan an image directly into the program. TWAIN is supported for all Windows operating systems. WIA is supported only for Windows XP and Vista direct connections. Scan from a TWAIN-compliant program Generally, a software - HP Officejet J5500 | User Guide - Page 44
software did not recognize the program during the installation. See the onscreen Help for the HP photo and imaging software for information about how to create a link to the word-processing program. The OCR software does not support scan settings Windows: Open the device software, select Settings - HP Officejet J5500 | User Guide - Page 45
more information about using the HP photo and imaging software, see Use the HP photo and imaging software. NOTE: Before you begin can send a black-and-white or color fax. • Send a basic fax • Send a fax manually from a phone • Send a fax using monitor dialing • Send a fax from memory • Schedule - HP Officejet J5500 | User Guide - Page 46
faxes. TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your glass. 2. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed dial button to select a speed dial, or press Redial/Pause to redial - HP Officejet J5500 | User Guide - Page 47
To send a fax manually from a phone 1. Load your originals. For additional information, see Load originals. NOTE: This feature is not supported if you load your too soon and cause your PIN not to be recognized by the calling card service. If this is the case, you can create a speed dial entry to - HP Officejet J5500 | User Guide - Page 48
dial, when prompted to enter your PIN, press Speed Dial or a one-touch speed dial button to select the speed dial entry where you have your originals print side up into the document feeder tray. NOTE: This feature is not supported if you load your originals on the glass. You must load your originals - HP Officejet J5500 | User Guide - Page 49
The device automatically sends your fax at the specified time. You can only schedule one fax to be sent at a time. You can continue to send faxes normally originals in the document feeder tray, and not on the glass. This feature is not supported if you load your originals on the glass. 2. In the Fax - HP Officejet J5500 | User Guide - Page 50
Chapter 6 NOTE: The list of recipients you specify for this fax is not saved and only works for sending faxes in black. If you intend to send other faxes to the same recipient list, you should create a group speed dial list. For more information, see Set up fax numbers as speed-dial entries or - HP Officejet J5500 | User Guide - Page 51
that the recipient's fax machine only supports black-and-white faxes, the fax is sent in black and white. HP recommends that you use only color . 3. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed dial button to select a speed dial, or press Redial/Pause to redial - HP Officejet J5500 | User Guide - Page 52
support the resolution you have chosen, the device sends faxes at the highest resolution supported When faxing photographs in black and white, HP recommends that you choose Photo. • Standard: fax number by using the keypad, press Speed Dial or a one-touch speed dial button to select a speed dial, or - HP Officejet J5500 | User Guide - Page 53
contrast of a fax to be darker or lighter than the original. This feature is useful if you are faxing a document that is faded, washed out, appears. 3. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed dial button to select a speed dial, or press Redial/Pause to redial - HP Officejet J5500 | User Guide - Page 54
the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the device prints the fax on two pages. • Receive a fax manually • Set up backup fax reception • Reprint received faxes from memory • Poll to receive a fax • Forward faxes to another number - HP Officejet J5500 | User Guide - Page 55
you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. You can receive faxes manually from a phone that is: • Directly connected to the device (on the 2-EXT port) • On the same phone - HP Officejet J5500 | User Guide - Page 56
the Power button. All faxes stored in memory are deleted from memory when you turn off the power. Poll to receive a fax Polling allows the HP All-in-One to ask another fax machine to send a fax that it has in its queue. When you use the Poll to Receive - HP Officejet J5500 | User Guide - Page 57
from it. The designated fax machine must be set for polling and have a fax ready to send. NOTE: The HP All-in-One does not support polling pass codes. Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the device it is polling in order to - HP Officejet J5500 | User Guide - Page 58
image of the incoming fax is reduced to fit on one page, if possible. If this feature is turned off, information that does not fit on the fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the device does not print faxes received - HP Officejet J5500 | User Guide - Page 59
feature is not supported in all countries/regions. If it is not supported service through your phone provider, or do not want to use this feature, the Select Another? prompt appears, do one of the following: • If you • If you are done, press No. To manually enter a number to block 1. Press Setup. - HP Officejet J5500 | User Guide - Page 60
. 5. When the Delete Another? prompt appears, do one of the following: • If you want to remove settings After completing the steps in the getting started guide that came with the device, use the following steps HP recommends that you set up the fax header by using the software that you installed with - HP Officejet J5500 | User Guide - Page 61
if you want to receive faxes manually. You must be available to feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the device to answer incoming calls that have a specific - HP Officejet J5500 | User Guide - Page 62
6 If you do not have a distinctive ring service, use the default ring pattern, which is All Rings request that a portion of the fax be resent. Turn off error correction only if you are having trouble sending or receiving a fax, and you want to accept the errors in the transmission. Turning off - HP Officejet J5500 | User Guide - Page 63
is Fast. If you use one of the following, setting the fax speed to a slower speed might be required: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, you - HP Officejet J5500 | User Guide - Page 64
questions about internet faxing, talk to your Internet service provider Test fax setup You can test your fax problem and rerun the test. To test fax setup 1. Set up the device for faxing according to your particular home or office setup instructions. 2. Make sure the print cartridges are installed, - HP Officejet J5500 | User Guide - Page 65
confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select Report, and then press Fax Error Report. 3. Press the right arrow button to select one of the following, and then press OK. Send & Receive Off On Fax Send On - HP Officejet J5500 | User Guide - Page 66
view the fax log from the HP photo and imaging software 1. At the computer, open the HP photo and imaging software. For more information, see Use the HP photo and imaging software. 2. See the onscreen Help for the HP photo and imaging software for further instructions. The log lists faxes that have - HP Officejet J5500 | User Guide - Page 67
device management tools. NOTE: Specific procedures might include other methods. Windows • Device control panel • Printer driver • Toolbox • Monitor the device • Administer the device Monitor the device This section provides instructions for monitoring the device. NOTE: The ink levels shown are an - HP Officejet J5500 | User Guide - Page 68
device maintenance tasks: Click the Services tab. Use device management installation option if the computer meets the system requirements. To open the Toolbox 1. From the HP Solution Center, click the Settings menu, point to Print Settings, and then click Printer Toolbox. 2. Right-click the HP - HP Officejet J5500 | User Guide - Page 69
, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you will learn how to set up the device so that faxing works successfully with equipment and services you might already have on the same phone line. TIP: You can also - HP Officejet J5500 | User Guide - Page 70
of phone system your country/region uses. The instructions for fax setup differ depending on whether you NOTE: If you have a parallel-type phone system, HP recommends you use the 2-wire phone cord supplied with the need to know what types of equipment and services (if any) share the same phone line - HP Officejet J5500 | User Guide - Page 71
a distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each phone number : • Do you send and receive faxes directly to and from your computer software applications through a dial-up connection? • Do you send and receive e-mail - HP Officejet J5500 | User Guide - Page 72
based on your phone system. Step-by-step instructions are included for each case in the sections the phone cord supplied in the box to connect one end to your telephone wall jack and the other you might experience problems sending and receiving faxes. Other equipment/services sharing your fax line - HP Officejet J5500 | User Guide - Page 73
6 only.) Case J: Shared voice/fax line with computer modem and answering machine Not applicable. Voice calls, computer dial-up modem, and voice mail service (You answered Yes to questions 4, 5, and 7 only.) Case K: Shared voice/fax line with computer dial-up modem and voice mail Not applicable - HP Officejet J5500 | User Guide - Page 74
Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the DSL If you have a DSL service through your telephone company, and do not connect any equipment to the device, use the instructions in this section to connect a - HP Officejet J5500 | User Guide - Page 75
specific phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems . Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call-waiting tone. • If you are - HP Officejet J5500 | User Guide - Page 76
the box with the device to connect to the 1-LINE port To set up the device with a distinctive ring service 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back - HP Officejet J5500 | User Guide - Page 77
line 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port the phone cords you might already have in your home or office. 2. Do one of the following: • If you have a parallel-type phone system, remove the - HP Officejet J5500 | User Guide - Page 78
the device as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to - HP Officejet J5500 | User Guide - Page 79
To set up the device with voice mail 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: If you - HP Officejet J5500 | User Guide - Page 80
phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other turn off the automatic fax reception setting in your modem software, the HP device will not be able to receive faxes. 5. Turn instructions to set up your fax. 76 Configure and manage - HP Officejet J5500 | User Guide - Page 81
will need to purchase a parallel splitter (also called a coupler). A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do . 2. Using the phone cord provided in the box with the device, connect one end to the DSL filter, and then connect the other end to the port - HP Officejet J5500 | User Guide - Page 82
you use your phone line for both fax and telephone calls, use these instructions to set up your fax. There are two different ways to set you begin, check your computer to see if it has one or two phone ports. • If your computer has only one phone port, you will need to purchase a parallel splitter - HP Officejet J5500 | User Guide - Page 83
device on the same phone line as a computer with one phone port 1. Remove the white plug from the port your home or office. 6. If your modem software is set to receive faxes to your computer automatically faxes. To set up the device to answer calls manually, turn off the Auto Answer setting. 8. Run - HP Officejet J5500 | User Guide - Page 84
up your fax. Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem. 1 Telephone wall jack will need to purchase a parallel splitter (also called a coupler). A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do - HP Officejet J5500 | User Guide - Page 85
in other parts of the home/office sharing the same phone number with DSL service will need to be connected to additional DSL filters, otherwise you will experience 2. Using the phone cord supplied in the box with the devices, connect one end to the DSL filter, then connect the other end to the port - HP Officejet J5500 | User Guide - Page 86
supplied in the box with the device, connect one end to your telephone wall jack, then connect setting on the device to the maximum number of rings supported by your device. (The maximum number of rings varies HP device emits fax reception tones and receives the fax; if there are no fax tones, the HP - HP Officejet J5500 | User Guide - Page 87
RJ-11 ports on the front and a plug on the back.) Figure 7-10 Example of a parallel splitter • If your computer has one phone port, set up the HP device as described below. Figure 7-11 Back view of the device 1 Telephone wall jack 2 Telephone cord connected to the parallel splitter 3 Parallel - HP Officejet J5500 | User Guide - Page 88
4. Using the phone cord supplied in the box with the HP device, connect one end to your telephone wall jack, then connect the other end to . You can use standard phone cords for these connections. 6. If your modem software is set to receive faxes to your computer automatically, turn off that setting. - HP Officejet J5500 | User Guide - Page 89
9. Change the Rings to Answer setting on the HP device to the maximum number of rings supported by your HP device. (The maximum number of rings varies by country/ region.) 10. Run a fax test. For more information, see Test fax setup. NOTE: If you are - HP Officejet J5500 | User Guide - Page 90
same phone number with DSL/ADSL service will need to be connected to additional the box with the device, connect one end to the DSL/ADSL filter, the device to the maximum number of rings supported by the device. NOTE: The maximum number instructions to set up your fax. 86 Configure and manage - HP Officejet J5500 | User Guide - Page 91
if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available begin, check your computer to see if it has one or two phone ports. • If your computer has only one phone port, you will need to purchase a parallel - HP Officejet J5500 | User Guide - Page 92
in the box with the device, connect one end to your telephone wall jack, the automatic fax reception setting in your modem software, the device will not be able to receive hp.com/at/faxconfig www.hp.com/de/faxconfig www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp.com/uk/faxconfig www.hp - HP Officejet J5500 | User Guide - Page 93
program. You must have administrator privileges to install a printer driver on Windows 2000, Windows XP, or Windows Vista. When setting up the device, HP recommends that you connect it after you install the software because the installation program is designed to provide you with the easiest - HP Officejet J5500 | User Guide - Page 94
3. On the CD menu, click Install and follow the onscreen instructions. 4. When prompted, turn on the device and connect it to the computer using a USB cable. The Found New Hardware wizard appears on the computer screen, and the device icon is created in the Printers folder. NOTE: You may connect the - HP Officejet J5500 | User Guide - Page 95
after you have reinstalled the software. 2. Press the Power button to turn off the device. 3. On the Windows taskbar, click Start, select Programs or All Programs, select HP, select Officejet J5500 Series, and then click Uninstall. 4. Follow the onscreen instructions. 5. If you are asked whether - HP Officejet J5500 | User Guide - Page 96
instructions. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. To uninstall from a Windows and Features. 2. Select HP Officejet All-in-One Series, and then click Change/Remove or Uninstall/ Change. Follow the onscreen instructions. 3. - HP Officejet J5500 | User Guide - Page 97
print cartridges • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear paper jams • Avoid - HP Officejet J5500 | User Guide - Page 98
the print cartridges Follow these instructions when the ink level is low. NOTE: When the ink level for the print cartridge is low, a message appears on the display. You can also check the ink levels by using the Printer Toolbox available through the HP Photosmart Software on your computer or through - HP Officejet J5500 | User Guide - Page 99
When you receive a low-ink warning message on the display, make sure you have a replacement , follow the prompts to select your product, and then click one of the shopping links on the page. TIP: You can also use these instructions to replace the black print cartridge with a photo print cartridge - HP Officejet J5500 | User Guide - Page 100
. 5. If you are removing the black print cartridge in order to install the photo print cartridge, store the black print cartridge in the print print cartridge because it is low or out of ink, recycle the print cartridge. The HP Inkjet Supplies Recycling Program is available in many countries/ - HP Officejet J5500 | User Guide - Page 101
contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. 7. Slide the new print cartridge forward - HP Officejet J5500 | User Guide - Page 102
using the software you installed with the device test page and calibrates the printer. Recycle or discard the page HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. 98 Maintain and troubleshoot - HP Officejet J5500 | User Guide - Page 103
, see Toolbox. Click the Printer Services tab, and then click Calibrate Color and follow the onscreen instructions. Clean the print cartridges Use this feature when there is streaking, white lines through any of the lines of color or when a color is muddy after installing a print cartridge for the - HP Officejet J5500 | User Guide - Page 104
HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer cartridge or the HP All-in-One. 100 Maintain and troubleshoot - HP Officejet J5500 | User Guide - Page 105
at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the device for more than plug the power cord into the back of the device. Clean the area around the ink nozzles If the device is used in a dusty environment, a small amount of debris - HP Officejet J5500 | User Guide - Page 106
ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the print cartridges by using the control panel or the software you installed with the HP the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge - HP Officejet J5500 | User Guide - Page 107
With the tri-color print cartridge and photo print cartridge installed, you have a six-ink system, which provides enhanced quality color photos. When you it is not being used. NOTE: Photo print cartridges are not supported in all countries/regions. Store printing supplies This section covers the - HP Officejet J5500 | User Guide - Page 108
box with the HP All-in-One. If neither cartridge protector. Clean the device This section provides instructions for keeping the device in top working condition. , degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size. Clean the glass - HP Officejet J5500 | User Guide - Page 109
In addition to the main glass surface, you might also need to clean the small glass strip inside the automatic document feeder. Streaks can occur if the glass strip inside the automatic document feeder is dirty. To clean the glass 1. Turn off the device and raise the lid. 2. Clean the glass with a - HP Officejet J5500 | User Guide - Page 110
the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. 5. Close the cover of the automatic document feeder. 106 Maintain and troubleshoot - HP Officejet J5500 | User Guide - Page 111
To clean the glass strip inside the automatic document feeder 1. Turn off the device and unplug the power cord. NOTE: Depending how long the device is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 2. Lift the - HP Officejet J5500 | User Guide - Page 112
the lid. 8. Plug in the power cord, and then turn on the device. Troubleshooting tips and resources Use the following tips and resources to resolve printing problems. • For a paper jam, see Clear paper jams. • For paper-feed problems, such as the paper skew and paper pick, see Solve paper- feed - HP Officejet J5500 | User Guide - Page 113
and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and are secure. Check any personal firewall software installed on the computer The personal software firewall is a security program that protects - HP Officejet J5500 | User Guide - Page 114
printer driver match the page size of media loaded in the tray. More than one page is being picked For more information on paper-feed problems, see Solve paper-feed problems are installed and the print cartridges are not low on ink. For more information, see Manage the device and Supported print - HP Officejet J5500 | User Guide - Page 115
the media width and length guides fit snugly against the edges of the media size selected in the printer driver match the size of media software manufacturer for specific help. Poor print quality and unexpected printouts • Poor quality printouts • Meaningless characters print • Ink is smearing • Ink - HP Officejet J5500 | User Guide - Page 116
installed and the print cartridges are not low on ink. For more information, see Manage the device and Supported print cartridges. Check the paper quality The paper might be too moist or too rough. Make sure the media meets HP specifications are secure. If the problem persists, turn off the device - HP Officejet J5500 | User Guide - Page 117
is especially true for transparencies. In the printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation using the ink volume under the advanced features. However, note that decreasing ink saturation might give printouts a "washed-out" quality - HP Officejet J5500 | User Guide - Page 118
paper-feed problems For information on resolving jams, see Clear paper jams. Media is not supported for the printer or tray Use only media that is supported for the device and the tray being used. For more information, see Understand specifications for supported media. 114 Maintain and troubleshoot - HP Officejet J5500 | User Guide - Page 119
size you are loading. Also make sure the guides are snug, but not tight, against the aligned to the paper guides. If needed, pull out the trays from the device and paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug - HP Officejet J5500 | User Guide - Page 120
8 Solve copy problems If the following topics do not help, see Support and warranty for information about HP support. No copy empty. • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Select and troubleshoot - HP Officejet J5500 | User Guide - Page 121
Size is reduced • The reduce/enlarge or other copy feature might have been set from the control panel to reduce the scanned image. Check the settings for the copy job to make sure that they are for normal size. • The HP photo and imaging software settings might be set to reduce the scanned image - HP Officejet J5500 | User Guide - Page 122
more information see Load originals. Solve scan problems If the following topics do not help, see Support and warranty for information about HP support. NOTE: If you are starting the scan from a computer, see the software Help for troubleshooting information. Scanner did nothing • Check the original - HP Officejet J5500 | User Guide - Page 123
HP photo and imaging software, the default settings in the HP photo and imaging software might be set to automatically perform a specific task other than the one that you are attempting. See the onscreen Help for the HP photo and imaging software for instructions , if at all. Solve scan problems 119 - HP Officejet J5500 | User Guide - Page 124
typically make this adjustment by opening Display on the Windows control panel. • Try adjusting the resolution and color settings. • The scanned image is skewed (crooked) The original might have been loaded incorrectly. Be sure to use the media guides when you load the originals into the ADF. For - HP Officejet J5500 | User Guide - Page 125
information. • Black dots or streaks • Ink, glue, correction fluid, or an unwanted HP software settings might be set to reduce the scanned image. See the product software Help for more information about changing the settings. Solve fax problems This section contains fax setup troubleshooting - HP Officejet J5500 | User Guide - Page 126
device is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. 122 Maintain and troubleshoot - HP Officejet J5500 | User Guide - Page 127
problems found, run the fax test again to make sure it passes and the device is ready for faxing. The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. 1. Using the phone cord supplied in the box with the device, connect one - HP Officejet J5500 | User Guide - Page 128
again. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack the box with the device to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1- and troubleshoot - HP Officejet J5500 | User Guide - Page 129
phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the - HP Officejet J5500 | User Guide - Page 130
them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. • If the Fax Line Condition Test fails without the other equipment, connect the device to a working phone line and continue reviewing the troubleshooting information in - HP Officejet J5500 | User Guide - Page 131
or access the Internet. The device is having problems sending and receiving faxes Solution: Make sure the on the device. After turning on the device, HP recommends you wait five minutes before sending or device to connect to the telephone wall jack. One end of the phone cord should be connected - HP Officejet J5500 | User Guide - Page 132
information about changing ECM, see the onscreen Help. If the problem persists, contact your telephone company. • If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or you with a PBX phone system or an ISDN line. 128 Maintain and troubleshoot - HP Officejet J5500 | User Guide - Page 133
off, contact your DSL provider for support. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord device directly to the telephone wall jack. The device is having problems sending a manual fax Solution: NOTE: This possible solution applies only in the - HP Officejet J5500 | User Guide - Page 134
ring service, check to make sure that the Distinctive Ring feature manually, see Receive a fax manually. • If you have a computer dial-up modem on the same phone line with the device, check to make sure that the software , you might have one of the following problems: • Your answering troubleshoot - HP Officejet J5500 | User Guide - Page 135
them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. • If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the - HP Officejet J5500 | User Guide - Page 136
another phone cord to the open port on the coupler and to the telephone wall jack. Troubleshoot installation issues If the following topics do not help, see Support and warranty for information about HP support. • Hardware installation suggestions • Software installation suggestions 132 Maintain and - HP Officejet J5500 | User Guide - Page 137
in their correct slots. Press down firmly on each one to ensure proper contact. Software installation suggestions Check the computer system • Make sure that your computer is running one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements - HP Officejet J5500 | User Guide - Page 138
CD-ROM drive, inspect the Starter CD for damage. You can download the device driver from the HP Web site (www.hp.com/support). Check or perform the following: • Make sure the computer meets the system requirements. • Before installing software, ensure all other programs are closed. • If the computer - HP Officejet J5500 | User Guide - Page 139
2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the device, more paper jams are - HP Officejet J5500 | User Guide - Page 140
more information, see Understand specifications for supported media. • Do not leave originals on the glass. If you load an original in the automatic document feeder while there is already an original on the glass, the original can jam in the automatic document feeder. 136 Maintain and troubleshoot - HP Officejet J5500 | User Guide - Page 141
select your product, and then click one of the shopping links on the page. Besides the HP Web site, you may order printing supplies using the following tool: Toolbox: On the Estimated Ink Level tab, click Shop Online. Supplies • Print cartridges • HP media Print cartridges Use only the replacement - HP Officejet J5500 | User Guide - Page 142
and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. This section contains the following - HP Officejet J5500 | User Guide - Page 143
Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement 139 - HP Officejet J5500 | User Guide - Page 144
Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features: • Fast access to qualified online support specialists • Software and driver updates for the device - HP Officejet J5500 | User Guide - Page 145
• Valuable troubleshooting information for common problems • Proactive updates, support alerts, and HP newsgrams that are available when you register the device 3. Call HP support. Support options and availability vary by device, country/region, and language. HP support by phone This section - HP Officejet J5500 | User Guide - Page 146
Appendix B www.hp.com/support $UJHQWLQD %XHQRV$LUHV $UJHQWLQD $XVWUDOLD $XVWUDOLD RXWRIZDUUDQW\ ˜VWHUUHLFK %HOJL %HOJLTXH %UDVLO 6DR3DXOR %UDVLO &DQDGD KS LQYHQW - HP Officejet J5500 | User Guide - Page 147
new hardware or software to your computer at about the time that this situation began? • Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was moved, etc.)? After the phone support period After the phone support period, help is available from HP at an additional - HP Officejet J5500 | User Guide - Page 148
2. NOTE: If the device does not turn on, you can unplug the power cord and then manually slide the print carriage to the far right side to remove the print cartridges. 2. Gently pull open send them with the device unless the HP customer support call agent instructs you to. 144 Support and warranty - HP Officejet J5500 | User Guide - Page 149
5. Close the print cartridge door and wait a few minutes for the print carriage to move back to its home position (on the left side). 6. After the scanner is idle and has returned to its parked position, press the Power button to turn off the device. Remove the control-panel faceplate Complete the - HP Officejet J5500 | User Guide - Page 150
the device for instructions on how to attach your control-panel faceplate. The replacement device might come with instructions for setting up your in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful). • A copy of the sales slip or - HP Officejet J5500 | User Guide - Page 151
Understand specifications for supported media. This section contains the following topics: • Physical specifications • Product features and capacities • Memory specifications • System requirements • Print specifications • Copy specifications • Fax specifications • Scan specifications • Environmental - HP Officejet J5500 | User Guide - Page 152
, visit http://www.hp.com/support/. Operating system compatibility • Windows 2000, Windows XP, Windows XP x64, Windows Vista NOTE: For Windows 2000, only printer drivers, scanner drivers, and the Toolbox are available. • Linux Minimum requirements • Windows 2000 Service Pack 4: Intel Pentium - HP Officejet J5500 | User Guide - Page 153
memory. • Manual multiple-page fax • Automatic busy redial up to five times • Automatic no-answer redial one time • Confirmation Standard (dpi) 196 x 98 200 x 200 Scan specifications • Image editor included • Integrated OCR software automatically converts scanned text to editable text • Scan speeds - HP Officejet J5500 | User Guide - Page 154
the output from the device might be slightly distorted. HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise due to potential high electromagnetic fields. Electrical specifications • Maximum power consumption: 60 W • Idle state power consumption - HP Officejet J5500 | User Guide - Page 155
D Regulatory information The device meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power - HP Officejet J5500 | User Guide - Page 156
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. This device - HP Officejet J5500 | User Guide - Page 157
Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 RoHS notices (China only) Toxic and hazardous substance table Notice to users in Japan about the power cord 153 - HP Officejet J5500 | User Guide - Page 158
of those devices ring when your number is called. Too many devices on one line might result in failure to ring in response to an incoming call. maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for - HP Officejet J5500 | User Guide - Page 159
FCC Partie 68, le numéro REN de ce produit est 0.0B. This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation IC before the registration number signifies that registration was performed based on - HP Officejet J5500 | User Guide - Page 160
or Hewlett-Packard Company if additional product support is necessary. This equipment has been disconnect dialing. In the unlikely event of problems with loop disconnect dialing, it is recommended Australia wired fax statement In Australia, the HP device must be connected to Telecommunication Network - HP Officejet J5500 | User Guide - Page 161
, USA HP Officejet J5500 series SDGOB-0505 ALL DoC#: SDGOB-0505-CATHAY rel.1.0 Power Adapter: 0957-2153 & 0957-2146 conforms to the following Product Specifications: SAFETY: confused with the marketing name (HP Officejet J5500 All-in-One series) or product number. Declaration of conformity 157 - HP Officejet J5500 | User Guide - Page 162
visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of - HP Officejet J5500 | User Guide - Page 163
more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union - HP Officejet J5500 | User Guide - Page 164
without compromising product performance. It has been designed to reduce total energy consumption both during operation and when the device is not active. Specific information on power consumption may be found in the printed documentation that came with the device. 160 Regulatory information - HP Officejet J5500 | User Guide - Page 165
problems, troubleshoot 106 load originals 16 media sizes supported 19 supporting 20 cartridges. See print cartridges clean automatic document feeder 106 exterior 105 glass 104 lid backing 105 print cartridge contacts 100 print cartridge ink fax 61 connections features available 10 connectors, - HP Officejet J5500 | User Guide - Page 166
copies 117 dots, troubleshoot scan 121 double-sided printing 30 driver settings 30 version 140 warranty 139 DSL, fax setup with parallel phone systems 70 duty cycle 147 E ECM. See error correction mode edit scanned images 39 text in OCR program 40 electrical specifications 150 envelopes guidelines - HP Officejet J5500 | User Guide - Page 167
, fax 56 help button 10 see also customer support Hewlett-Packard Company notices 4 HP Photosmart Software send scans to programs 38 HP Solution Center 13 humidity specifications 149 I ink smearing, troubleshoot 113 installation software 89 troubleshoot 132 Internet fax, using 59 ISDN line, set - HP Officejet J5500 | User Guide - Page 168
manual faxing receive 51 send 42, 43 margins setting, specifications 20 media ADF capacity 16 duplexing 30 HP, order 137 load tray 1 20 print on custom-sized 27 selecting 18 skewed pages 115 specifications 19 supported sizes 19 troubleshoot 33 paper-feed problems, troubleshoot 114 parallel phone - HP Officejet J5500 | User Guide - Page 169
cartridge 103 remove 143 replace 94 status 63 store 103 supported 93, 147 warranty 139 yields 147 print driver settings 30 version 140 warranty 139 print quality troubleshoot 111 print-carriage access door, locating 8 printer driver settings 30 version 140 warranty 139 pulse dialing 58 Q quality - HP Officejet J5500 | User Guide - Page 170
copy 117 print 115 scan 120 slow print, troubleshoot 110 software connection types 10 HP Photosmart 13 installation 89 OCR 40 uninstall from Windows 91 warranty 139 Solution Center 13 sound pressure 150 specifications acoustic emissions 150 electrical 150 media 19 physical 147 processor and - HP Officejet J5500 | User Guide - Page 171
WIA (Windows Image Application), scan from 39 Windows duplexing 31 install software 89 print settings 30 system requirements 148 Windows Image Application (WIA), scan from 39 U uninstall software Windows 91 USB connection features available 10 port, locating 8, 9 setup Windows 89 specifications 147 - HP Officejet J5500 | User Guide - Page 172
168 - HP Officejet J5500 | User Guide - Page 173
- HP Officejet J5500 | User Guide - Page 174
© 2007 Hewlett-Packard Development Company, L.P. www.hp.com/support
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HP Officejet J5500
User Guide