HP Officejet K7100 User Guide

HP Officejet K7100 - Color Printer Manual

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  • HP Officejet K7100 | User Guide - Page 1
    HP Officejet K7100 series User Guide
  • HP Officejet K7100 | User Guide - Page 2
  • HP Officejet K7100 | User Guide - Page 3
    HP Officejet K7100 series User Guide
  • HP Officejet K7100 | User Guide - Page 4
    ® Name and International Logo." HP ColorSmart III and HP PhotoREt IV are trademarks of electric shock. Read and understand all instructions in the documentation that comes with the Troubleshooting on page 79. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
  • HP Officejet K7100 | User Guide - Page 5
    Table of contents 1 Welcome Special features ...2 Using this guide ...3 Finding other resources for the product 4 2 Getting started 3 Using print cartridges and accessories Using the print cartridges ...19 Supported print cartridges 19 Inserting the print cartridges 20 To install or replace
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    supported media 27 Understanding supported media sizes 28 Understanding supported media types 33 Understanding supported Print-enhanced photographs 42 HP Photosmart Essential software 43 on both sides of the paper 66 Performing manual duplexing 66 Performing auto-duplexing 67 Advantages of
  • HP Officejet K7100 | User Guide - Page 7
    To gain access to HP Instant Support 75 myPrintMileage ...75 How Do I...76 Printer Services tab ...77 Using the HP Printer Utility (Macintosh 78 Viewing the HP Printer Utility panels 78 6 Troubleshooting Troubleshooting tips and resources ...80 General troubleshooting tips ...81 Printing a demo
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    Placement of the text or graphics is wrong 89 Check how the media is loaded 89 Check the media size 89 Check margin settings 89 Check the page-orientation setting 89 Check the printer location and length of USB cable 89 Poor print quality and unexpected printouts 90 Poor quality printouts ...
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    Another paper feed problem is occurring 95 Media is not supported for the printer or tray 95 Media is not picked up from input tray 95 Media is not coming out correctly 95 Pages are skewing 95 Multiple pages are being picked up 95 Troubleshooting installation issues ...96 Problems printing an
  • HP Officejet K7100 | User Guide - Page 10
    ...127 Regulatory model number 127 Environmental product stewardship program 128 Paper Use ...128 Plastics ...128 Recycling program ...128 HP inkjet supplies recycling program 128 Materials handling ...128 Energy consumption - Energy Star 128 Energy consumption - Federal Energy Management
  • HP Officejet K7100 | User Guide - Page 11
    1 Welcome This section contains the following information: ● Special features ● Using this guide ● Finding other resources for the product ENWW 1
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    high-quality color and black-and-white photographs. ● Wide-format printing - Print on sizes up to 330 x 483 the media in the printer, particularly when used with HP media. ● Cancel button - Cancel unwanted print jobs and online help tools for solving printer problems. ● Panoramic printing - Print high
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    , and links to troubleshooting instructions), HP Instant Support, and the myPrintMileage Web site (which keeps track of printer usage information). Also explains how to order printing supplies directly through the Toolbox. ● Troubleshooting - Helps you solve common printer problems such as paper
  • HP Officejet K7100 | User Guide - Page 14
    printing problems. See HP Instant Support on page 115 for more information. Available through any standard Web browser or through the Toolbox (Windows). ● Starter CD - Includes printer software, a utility that lets you create customized installation packages, an electronic copy of this user's guide
  • HP Officejet K7100 | User Guide - Page 15
    2 Getting started This section contains the following information: ● Understanding the printer parts and functions ● Configuring the printer (Windows) ● Configuring the printer (Mac OS) ● Uninstalling the printer software ● Customizing the printer software setup program ● Installing other software
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    parts and functions Front view (trays, cover, and print cartridge cradle) 6 7 1 Extendable input tray 2 Extendable output tray 3 Front manual feed paper guide 4 Front manual feed slot 5 Top cover 6 Print cartridge latch 7 Print cartridge cradle 6 Chapter 2 Getting started ENWW
  • HP Officejet K7100 | User Guide - Page 17
    Front view (input tray) 1 Input tray lock 2 Small media guide 3 Paper width guide 4 Small media ejector Printer lights The printer lights provide visual cues about the status of the printer. For more information, see Printer lights reference on
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    and light Back view 7 6 5 4 3 1 8 6 2 1 Universal serial bus (USB) port 2 Parallel port 3 Rear access panel 4 Rear manual feed slot 5 Rear manual feed paper guide 6 Rear access panel release buttons 7 Power input 8 Optional automatic two-sided printing accessory (duplex unit
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    When setting up the printer, HP recommends that you connect the printer and online help tools for solving printer problems. If you do not install the Toolbox the CD menu, click Install Printer Driver. 4. Follow the instructions on the screen to complete the installation. 5. When prompted,
  • HP Officejet K7100 | User Guide - Page 20
    menu. 4. Browse to locate the root directory on the Starter CD (for example, D), and then click OK. 5. Click Next, and then follow the instructions on the screen. 6. Click Finish to close the Found New Hardware wizard. The wizard automatically starts the installation program (this might take a short
  • HP Officejet K7100 | User Guide - Page 21
    3. Click the option to share the printer, and give the printer a share name. 4. If you are sharing the printer with client computers that use other versions of Windows, you can click Additional Drivers to install their drivers as a convenience to them. This optional step requires you to have the
  • HP Officejet K7100 | User Guide - Page 22
    folder of the Starter CD. 3. Click Install Driver and follow the instructions on the screen for your connection type. 4. Open the Printer Setup drop-down menu, select Auto or Manual. 7. If you select Auto, select the printer from the printer list. If you select Manual, type the IP address for the
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    Macintosh computers must have IP addresses. (AppleTalk is not supported.) ● The printer that is being shared must be computers should have the appropriate HP printer drivers installed. ● The ). 2. Open System Preferences, click Sharing, click Services, and then select the Printer Sharing check box.
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    Add/Remove Programs. 5. Select the printing software that you wish to remove. 6. Click the button for adding or removing software. 7. Follow the instructions on the screen to complete the removal of the printer software. NOTE: If the uninstallation process fails, restart the computer and complete
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    6. When the Main Installation dialog box appears, select Uninstall from the drop-down list located in the upper-left part of the dialog box. 7. Follow the instructions on the screen to remove the printer software. ENWW Uninstalling the printer software 15
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    Customizing the printer software setup program The Starter CD contains a utility that allows system administrators to create customized installation packages that can be launched silently. System administrators can then distribute a customized installation package by sharing it from a local or
  • HP Officejet K7100 | User Guide - Page 27
    software on page 43). ● For the Linux driver, visit www.linuxprinting.org to download the software. For information about using Linux with HP printers, visit hp.sourceforge.net. NOTE: If you are using Windows 2000 or Windows XP, you must have administrator privileges to install a printer driver
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    3 Using print cartridges and accessories This section contains the following information: ● Using the print cartridges ● Installing the optional automatic two-sided printing accessory (duplex unit) 18 Chapter 3 Using print cartridges and accessories ENWW
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    the Printer Status tab in the Toolbox, click Cartridge Information, and click Order Information. ● In Mac OS: From the HP Printer Utility, open the Information and Support panel. NOTE: The availability of print cartridges varies by country/region. The print cartridges may come in different sizes. To
  • HP Officejet K7100 | User Guide - Page 30
    Inserting the print cartridges Use only the replacement cartridges that have the same cartridge number as the print cartridge that you are replacing. See Supported print cartridges on page 19 To install or replace a print cartridge 1. Turn on the printer, open the top cover, and lift the print latch
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    , and then slide the print cartridge into the cradle. NOTE: Depending on the cartridge size, they may not align with each other. If you have trouble inserting the print cartridge after lifting the carriage latch, verify the printer is on and wait a few seconds for the carriage to disengage before
  • HP Officejet K7100 | User Guide - Page 32
    tab (Toolbox) or Services tab (printer driver). 4. Click Align Print Cartridges and follow the onscreen instructions. For Macintosh 1. Load plain paper into the input tray (see Loading media in the input tray on page 36.) 2. Open the HP Printer Utility. See Using the HP Printer Utility (Macintosh
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    in the printout, either the print cartridge is out of ink and should be replaced or the cartridge has a problem. Replace the cartridge if it is out of warranty or contact HP customer service. For Macintosh 1. Load plain paper into the input tray (see Loading media in the input tray on page 36
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    To store the print cartridge in the Print Cartridge Protector 1. Insert the print cartridge into the protector and snap it securely in place. 2. To remove the print cartridge from the protector, press down and back on the tab inside the protector to release the print cartridge, and then remove the
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    the back of the printer. NOTE: The duplex unit is an optional accessory that is available for the HP Officejet K7100 series printer. It may be purchased separately in some countries/regions (see HP supplies and accessories on page 109.) To install the duplex unit 1. Remove the rear access panel by
  • HP Officejet K7100 | User Guide - Page 36
    ● Printing digital photographs ● Printing borderless ● Printing in grayscale ● Printing panoramic photos ● Printing a document ● Printing with the front or rear manual feed slot ● Printing on various media types ● Printing on custom-sized paper ● Printing on envelopes ● Printing on cards and smaller
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    sizes, and weights listed in Understanding specifications for supported media on page 27. It is best to with the printer. For ordering information, see HP supplies and accessories on page 109. Tips for media at a time in the input tray or the manual feed slots. ● Do not use media that is damaged
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    Understanding supported media sizes The following table lists the sizes of (8.5 x 11 inches) Banner Tabloid 279 x 432 mm (11 x 17 inches) Envelope #10 Front manual feed slot Rear manual feed slot Automatic twosided printing accessory (duplex unit) 28 Chapter 4 Printing and loading media ENWW
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    mm (3.88 x 7.5 inches) Executive 184.15 x 266.7 mm (7.25 x 10.5 inches) HP Greeting Card Envelope 111.25 x 152.4 mm (4.38 x 6 inches) Index card 76.2 x (8.27 x 23.39 inches) Panorama Front manual feed slot Rear manual feed slot Automatic twosided printing accessory (duplex unit) ENWW Selecting
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    ) Photo 10 x 15 cm 100 x 150 mm (4 x 6 inches) Photo 10 x 15 cm with tab 100 x 150 mm (4 x 6 inches) Legal 215.9 x 355.6 mm (8.5 x 14 inches) Front manual feed slot Rear manual feed slot Automatic twosided printing accessory (duplex unit) 30 Chapter 4 Printing and loading media ENWW
  • HP Officejet K7100 | User Guide - Page 41
    Photo 101.6 x 152.4 mm (4 x 6 inches) Borderless Photo with tab 101.6 x 152.4 mm (4 x 6 inches) Borderless Photo 127 x 177.8 mm (5 x 7 inches) Borderless Photo Front manual feed slot Rear manual feed slot Automatic twosided printing accessory (duplex unit) ENWW Selecting print media 31
  • HP Officejet K7100 | User Guide - Page 42
    (4.13 x 5.83 inches) Borderless Photo B5 182 x 257 mm (7.17 x 10.12 inches) Borderless Super B 330 x 483 mm (13 x 19 inches) Borderless Photo Tabloid Front manual feed slot Rear manual feed slot Automatic twosided printing accessory (duplex unit) 32 Chapter 4 Printing and loading media ENWW
  • HP Officejet K7100 | User Guide - Page 43
    Media size 279 x 432 mm (11 x 17 inches) Custom Input tray Front manual feed slot Rear manual feed slot Automatic twosided printing accessory (duplex unit) Understanding supported media types All media support up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting
  • HP Officejet K7100 | User Guide - Page 44
    Media type HP greeting cards HP photo greeting cards Other greeting cards Brochure papers HP brochure papers Other brochure papers Input tray and front and rear manual feed slots Manual duplex Auto duplex Borderless printing 34 Chapter 4 Printing and loading media ENWW
  • HP Officejet K7100 | User Guide - Page 45
    about the media weights and capacity that the paper paths can support. Tray Input tray Type Paper, envelopes, cards Front manual feed slot Transparencies or labels Paper, envelopes, cards Rear manual feed slot Transparencies or labels Paper, envelopes, cards Transparencies or labels
  • HP Officejet K7100 | User Guide - Page 46
    thick or photo paper, you can use the rear manual feed slot. See Printing with the front or rear manual feed slot on page 50. ● If you are Press the button on top of the paper width guide and slide the guide to the left to its outermost position. HP Deskjet 9800 4. Insert up to 150 sheets of paper
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    7. Lower the output tray to its horizontal position. HP Deskjet 9800 8. Extend the output tray if necessary. ENWW Loading media in the input tray 37
  • HP Officejet K7100 | User Guide - Page 48
    paper-type sensor The automatic paper-type sensor automatically selects the print settings appropriate for the media in the printer, particularly when used with HP media. The sensor scans the first page of the loaded media, determines the media type, and selects the most suitable settings for your
  • HP Officejet K7100 | User Guide - Page 49
    Changing print settings You can change print settings (such as media size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is closed, the settings return to the defaults
  • HP Officejet K7100 | User Guide - Page 50
    the Advanced tab, select Minimize Margins, and then reduce the document margins by adjusting the page setup settings in the application being used. ● HP Digital Photography: Improve the quality of your printed photographs. The Full setting should be used for high-resolution images (600 dpi or higher
  • HP Officejet K7100 | User Guide - Page 51
    the quality of printed photographs. To obtain a list of supported print cartridges for your printer, see Supported print cartridges on page 19. NOTE: You can print , choose Best mode and select an HP photo paper in the printer driver. Best mode uses HP's unique PhotoREt IV color-layering technology
  • HP Officejet K7100 | User Guide - Page 52
    front or rear manual feed slot, see Printing with the front or rear manual feed slot on page 50 for media loading instructions. Understanding digital photography Printing Exif Print-enhanced photographs Exif (Exchangeable Image File Format 2.2) Print is an international digital imaging standard that
  • HP Officejet K7100 | User Guide - Page 53
    that supports Exif Print ● Exif Print-enabled photo software To print Exif Print-enhanced photographs: 1. Open the file you wish to print using Exif Print-enabled photo software. 2. See Enhanced color printing on page 41 for printing instructions. HP Photosmart Essential software HP Photosmart
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    Printing-Borderless option. For Windows 1. Load the appropriate paper: ● If you are printing one or just a few sheets, you can use the front or rear manual feed slot. If so, continue with the steps below and load the paper in a later step. ● If you are using the input tray, see Loading
  • HP Officejet K7100 | User Guide - Page 55
    source. If you are printing on thick or photo paper, select the manual feed option. 10. Change any other desired print settings and click Print. the rear manual feed slot at the back of the printer. (For instructions on feeding paper manually, see Printing with the front or rear manual feed slot on
  • HP Officejet K7100 | User Guide - Page 56
    Printing in grayscale The grayscale printing feature allows you to print high-quality, black-and-white photographs in shades of gray using a gray photo print cartridge. For Windows 1. Load the print media (see Loading media in the input tray on page 36). 2. Open the Printer Properties dialog box. 3.
  • HP Officejet K7100 | User Guide - Page 57
    see Printing digital photographs on page 41. ● Use HP Everyday Photo Paper, Semi-gloss to save money and such papers, be sure to slide the paper width-guide firmly against the edge of the paper. 7. Lower instructions that are provided with the software program. Otherwise, follow these instructions.
  • HP Officejet K7100 | User Guide - Page 58
    3. Set the following options as appropriate on the Features and Color tabs: ● Photo fix options ● Advanced color options ● Color management ● Grayscale quality 4. Select any other desired print settings, and then click OK. 48 Chapter 4 Printing and loading media ENWW
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    will vary depending on the software program. 4. Change any desired print settings and click OK or Print. To find more specific printing instructions, see other sections in this section. Following are two additional references for printing documents: ● For descriptions of the printer driver features
  • HP Officejet K7100 | User Guide - Page 60
    to 280 g/m2) like cardstock and photo paper. For information on media types and sizes supported by the manual feed slots, see Understanding specifications for supported media on page 27. Printing from the manual feed slots is performed in two stages: 1) changing the software settings, and 2) loading
  • HP Officejet K7100 | User Guide - Page 61
    output tray, remove them before using the front manual feed slot. 1. Extend the output tray. 2. Slide the paper guide to the left to its outermost position. 3. envelopes with the flaps facing up and to the right. 4. Slide the paper guide to the right until it stops at the edge of the paper. 5.
  • HP Officejet K7100 | User Guide - Page 62
    1. Before you load the paper, adjust the paper guide to the size of paper you are printing by aligning it with the appropriate icon below the rear manual feed slot. 2. Insert a single sheet of paper print-side up into the left side of the rear manual feed slot. The printer grips the paper
  • HP Officejet K7100 | User Guide - Page 63
    for optimum print quality. These media types are specifically designed to work with your printer. See HP supplies and accessories on page 109 for ordering information. If you are printing transparencies, HP recommends removing each transparency as it prints and setting it aside to dry. For Windows
  • HP Officejet K7100 | User Guide - Page 64
    Printing on custom-sized paper NOTE: The paper width must be between 76.2 and 330.2 mm (3 and 13 inches); the paper length must be between 127 and 1,270 mm (5 and 50 inches) For Windows 1. Load the print media (see Loading media in the input tray on page 36). 2. Open the printer driver (see Printing
  • HP Officejet K7100 | User Guide - Page 65
    input tray, with the flaps facing up and to the right, until they stop. 3. Press the button on top of the paper width guide and slide the guide to the right until it stops at the edge of the envelopes. 4. Press the input tray lock and retract the tray until it stops
  • HP Officejet K7100 | User Guide - Page 66
    (such as cardstock), you can use the rear manual feed slot. See Printing with the front or rear manual feed slot on page 50. If you wish to height of the paper width guide, print-side down along the right side of the input tray until it stops. 3. Open the small media guide by moving it 90˚ clockwise
  • HP Officejet K7100 | User Guide - Page 67
    and click OK. f. Print your file. For Macintosh: a. Click File, and then click Page Setup. b. Select the size of the cards and click OK. For instructions on printing custom-sized cards, see Printing on custom-sized paper on page 54. c. Click File, and then click Print. d. Open the Paper Type/Quality
  • HP Officejet K7100 | User Guide - Page 68
    b. Press the input tray lock and extend the tray. a b c. Close the small media guide by moving it 90˚ counterclockwise. d. Eject the media by pulling out the small media ejector. e. After removing the media, push the small media ejector back
  • HP Officejet K7100 | User Guide - Page 69
    Printing multiple pages on a single sheet of paper You can print multiple pages of a document on a single sheet of paper. The printer software automatically resizes the document text and images to fit on the printed page. For Windows 1. Load the appropriate paper (see Loading media in the input tray
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    is folded into a booklet, the page order is correct. Performing manual booklet printing For Windows 1. Load the appropriate paper (see Loading is available for the HP Officejet K7100 series printer. It can be purchased separately in some countries/regions (see HP supplies and accessories on page
  • HP Officejet K7100 | User Guide - Page 71
    For Macintosh 1. Load the appropriate paper (see Loading media in the input tray on page 36). 2. Click File, and then click Print. 3. Open the Two-Sided Printing panel. 4. Select Print Both Sides. 5. Select the desired binding orientation by clicking the appropriate icon. 6. Change any other desired
  • HP Officejet K7100 | User Guide - Page 72
    Printing posters You can enlarge your document from a single page to multiple tiles that can be pasted together into a poster. You can use this feature to enlarge a single-page document to many tiles depending on the size of your document. NOTE: You can also access this feature from the Printing
  • HP Officejet K7100 | User Guide - Page 73
    provided with the software program. Otherwise, follow the instructions below. 3. Open the printer driver (see Printing a document on page 49). 4. Click the Features tab. 5. Select the required banner size. 6. Select HP Banner Paper from the Paper Type drop-down list. 7. Change any other desired
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    Open the printer driver (see Printing a document on page 49). 4. Click the Features tab. 5. Select A4 or US Letter paper size. 6. Select HP Labels, Glossy, or HP Labels, Matte. 7. Ensure the option to print on both sides is cleared. 8. Change any other desired print settings and click OK. 9. Print
  • HP Officejet K7100 | User Guide - Page 75
    provided with the software program. Otherwise, follow the instructions below. 3. Open the printer driver (see Printing a document on page 49). 4. Click the Features tab. 5. Select HP Iron-On Transfer from the Paper Type drop-down list. 6. Click the Advanced tab. 7. Set Mirror Image to On
  • HP Officejet K7100 | User Guide - Page 76
    to do? dropdown list. See the following sections for printing instructions: ● Performing manual duplexing on page 66 ● Performing auto-duplexing on page 67 Performing manual duplexing You can print on both sides of a sheet of paper by manually turning the paper over and feeding it into the printer
  • HP Officejet K7100 | User Guide - Page 77
    pages to print on the other side of the paper. If you are printing from the rear manual feed slot, ignore the onscreen instruction and go to step 10. 9. If you are printing from the rear manual feed slot, maintaining the order of the printed pages, reinsert the pages one at a time, last
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    is available for the HP Officejet K7100 series printer. It may be purchased separately in some countries/regions (see HP supplies and accessories on Be sure Allow Manual Duplexing is disabled. Advantages of using the duplex unit ● Print on both sides of a page without manually reloading the page
  • HP Officejet K7100 | User Guide - Page 79
    5. Select the desired binding orientation by clicking the appropriate icon. 6. Change any other desired print settings and click Print. ENWW Printing on both sides (duplexing) 69
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    Cancelling a print job You can cancel a print job using one of the following methods: ● Control panel: Press the Cancel button. This will clear the job that the printer is currently processing. It does not affect jobs waiting to be processed. ● Windows: Double-click the printer icon that appears in
  • HP Officejet K7100 | User Guide - Page 81
    5 Using the Toolbox This section contains the following information: ● Toolbox overview ● Printer Status tab ● Information tab ● Printer Services tab ● Using the HP Printer Utility (Macintosh) ENWW 71
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    tools for solving printer problems. NOTE: The Toolbox is available for Windows only. For Macintosh, see Using the HP Printer Utility (Macintosh) on page 78. To open the Toolbox: 1. Click the Start menu. 2. Select the Printer and Faxes settings. 3. Right-click the HP Officejet K7100 series icon, and
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    for the print cartridges compatible with the printer. View information on HP supplies, as well as ordering information. Open a dialog box of printer error or warning messages that will appear on your computer screen when problems occur. You can choose to be notified by an audio alert when this
  • HP Officejet K7100 | User Guide - Page 84
    number. Access the HP Instant Support Web site for support services and troubleshooting tips. You must HP. HP Instant Support HP Instant Support is a suite of Web-based troubleshooting tools. HP Instant Support helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support
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    HP Instant Support. If you bookmark the site and connect to it by using the bookmark, the pages will not contain the current information. myPrintMileage myPrintMileage is a service that HP tab, click myPrintMileage, and then follow the onscreen instructions. -or- From the Windows taskbar: Right-click
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    and smaller-sized media on page 56 ● Printing digital photographs on page 41 ● Printing borderless on page 44 ● Printing with the front or rear manual feed slot on page 50 ● Installing the optional automatic two-sided printing accessory (duplex unit) on page 25 ● Inserting the print cartridges on
  • HP Officejet K7100 | User Guide - Page 87
    tab The Printer Services tab provides utilities that help you maintain and test your printer. You can align and clean your print cartridges, or print a demo page to the printer to verify that the printer is connected to the computer correctly and is working properly. ENWW Printer Services tab 77
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    page for the printer, and find Web site support information. Opening the HP Printer Utility 1. Double-click the Macintosh HD icon on the desktop. 2. Select Applications, select Utilities, and then select HP Printer Selector. 3. Select Officejet K7100 series and click Launch Utility. Viewing the
  • HP Officejet K7100 | User Guide - Page 89
    print quality and unexpected printouts ● Resolving paper-feed problems ● Troubleshooting installation issues ● Clearing jams ● Resolving photo printing problems ● Resolving borderless printing problems ● Resolving banner printing problems ● Resolving automatic two-sided printing problems ENWW 79
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    Troubleshooting tips and resources ● For a paper jam problem, see Clearing jams on page 97. ● For paper-feed problems, such as the paper skew, see Resolving paper-feed problems on page 95. Some printer problems can be resolved by resetting the printer. To reset the printer 1. Press the Power button
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    General troubleshooting tips Ensure the following: ● Power light is on and not blinking. When the printer is first turned on, it takes are performing a task. Close programs that you are not using or restart the computer before attempting the task again. ENWW General troubleshooting tips 81
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    Resume button for a few seconds. The printer prints a demo page. NOTE: If the Toolbox is installed, you can print the demo page from the Printer Services tab. 82 Chapter 6 Troubleshooting ENWW
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    Printing a diagnostics page This page is useful to HP Technical Support if you have a printer problem. 1. Make sure the printer is turned on. 2. Press Right-click the printer icon. Select Printing Preferences. On the Services tab, click Print Configuration Page. ENWW Printing a diagnostics page 83
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    the printer. See To reset the printer on page 80. If the problem persists, contact HP. See Customer support and warranty on page 113. Printer is not responding (nothing prints) Check printer setup See Troubleshooting tips and resources on page 80. Check the print cartridge initialization When print
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    communication between the computer and the printer. If there is a problem communicating with the printer, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall. If disabling the firewall allows you to
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    the printer (see Inserting the print cartridges on page 20). 2. Clean the electrical contacts on the print cartridge cradle with a dry cotton swab. 86 Chapter 6 Troubleshooting ENWW
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    one of the print cartridges is removed. Replace the missing print cartridge with a new one. See Changing print settings on page 39. ENWW Resolving printing problems 87
  • HP Officejet K7100 | User Guide - Page 98
    Cleaning the print cartridges on page 22). Check color print settings Make sure Print in Grayscale is not selected in the printer driver. 88 Chapter 6 Troubleshooting ENWW
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    Check how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media, and make of these electromagnetic fields. If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings
  • HP Officejet K7100 | User Guide - Page 100
    quality and unexpected printouts This section provides solutions to print quality problems. ● Poor quality printouts ● Meaningless characters print ● Ink is sure the media used meets HP specifications (see Selecting print media on page 27), and try to print again. 90 Chapter 6 Troubleshooting ENWW
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    sure the tray supports the type of media you have loaded. See Understanding specifications for supported media on connections at both ends are secure. If the problem persists, turn off the printer, disconnect the cable Draft to reduce ink, or use HP Premium Paper designed for printing vivid color documents
  • HP Officejet K7100 | User Guide - Page 102
    a faster rate. They are good for printing drafts. To get better results, select Normal or Best. See Changing print settings on page 39. 92 Chapter 6 Troubleshooting ENWW
  • HP Officejet K7100 | User Guide - Page 103
    You may not be using the best print cartridge for the project For best results, use the HP Photo or HP Gray Photo print cartridges to print color or black and white photos, and use the HP black print cartridge to print text documents. Check the paper type setting When printing on transparencies or
  • HP Officejet K7100 | User Guide - Page 104
    damage to the printer. HP does not guarantee or support refilled print cartridges. For ordering information, see HP supplies and accessories on page 109. Colors do not line up properly Check the pads might need cleaning. See Using the print cartridges on page 19. 94 Chapter 6 Troubleshooting ENWW
  • HP Officejet K7100 | User Guide - Page 105
    problem is occurring Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used. See Understanding specifications for supported to the right and front guides. Multiple pages are being picked up ● Make sure the media guides are set to the
  • HP Officejet K7100 | User Guide - Page 106
    does not print the page, see Troubleshooting tips and resources on page 80. Problems installing software Verify the computer requirements Make CD for damage. You can download the printer driver from http://www.hp.com/support. Reinstall the printer software If you are using Windows and the computer
  • HP Officejet K7100 | User Guide - Page 107
    Clearing jams Use the following methods to locate and clear a paper jam. For information on how to avoid jams, see Tips for avoiding paper jams on page 99. NOTE: To prevent jammed paper from tearing off inside the printer, try to grasp jammed paper with both hands and exert even pressure on both
  • HP Officejet K7100 | User Guide - Page 108
    cover, remove the duplex unit to locate the jam. 4. Lift up the output tray and remove any jammed paper from the input tray. 98 Chapter 6 Troubleshooting ENWW
  • HP Officejet K7100 | User Guide - Page 109
    edge of the media aligned against the right edge of the tray or slot. Make sure the paper width guide and tray extension fit against the edges of the media. For the rear manual feed slot, load the media print-side up. ● Do not load more than 150 sheets of paper, or
  • HP Officejet K7100 | User Guide - Page 110
    photo printing problems Also see Poor print quality and unexpected printouts on page 90 for additional troubleshooting information. ● Make sure you are printing on the correct side of the media ◦ Load media print-side down in the input tray. ◦ Load media print-side up in the rear manual feed slot
  • HP Officejet K7100 | User Guide - Page 111
    Resolving borderless printing problems ● Check the print settings 1. Open the printer driver (see angle ● If paper is twisting as it feeds or margins appear crooked, make sure the paper width guide and tray extension fit against the edges of the paper. ● Printing with a single print cartridge To
  • HP Officejet K7100 | User Guide - Page 112
    Resolving banner printing problems ● Make sure the paper is ) or the Paper Type/Quality panel (Macintosh), check the following settings: ● Make sure HP Banner Paper is selected as the paper type. ● Make sure the appropriate banner size is is operating correctly. 102 Chapter 6 Troubleshooting ENWW
  • HP Officejet K7100 | User Guide - Page 113
    problems NOTE: You can print on both sides manually for unsupported media types. See Performing manual duplexing on page 66. ● Paper jam occurs inside the duplex unit See Clearing jams on page 97 for instructions are supported by the duplex unit. See Understanding specifications for supported media
  • HP Officejet K7100 | User Guide - Page 114
    7 Printer lights reference The printer lights indicate printer status and are useful for diagnosing printing problems. This section contains information about the printer lights, what they indicate, and what action to take if necessary. 1 Right print cartridge light (photo, black, or
  • HP Officejet K7100 | User Guide - Page 115
    Understanding the printer lights Printer light indication Left and right print cartridge lights. Printer lights cycle. Explanation and recommended action The left print cartridge light indicates tri-color print cartridge status; the right print cartridge light indicates photo or black print
  • HP Officejet K7100 | User Guide - Page 116
    job. To check the system, see the guidelines in Troubleshooting on page 79. Paper motor stall. ● Clear blink, Left and right print cartridge lights on. Service station stall. ● Open the top cover and and then try to print again. If the problem persists, turn off the printer and disconnect the
  • HP Officejet K7100 | User Guide - Page 117
    Printer light indication Power and Resume lights on. Explanation and recommended action Check for one of the following conditions: ● Make sure the top cover is closed. ● Make sure the rear access panel or duplex unit is correctly installed and locked into place. Left print cartridge light on,
  • HP Officejet K7100 | User Guide - Page 118
    Printer light indication Explanation and recommended action 108 Chapter 7 Printer lights reference ENWW
  • HP Officejet K7100 | User Guide - Page 119
    8 HP supplies and accessories You can order printing supplies using the Toolbox. This section contains the following information: ● Ordering printing supplies through the Toolbox ● Accessories ● Supplies ENWW 109
  • HP Officejet K7100 | User Guide - Page 120
    (supported on Windows only). ● The printer must be connected to your computer using either a USB cable or a parallel cable. ● You must have Internet access. To order directly through the Toolbox: 1. Click Start, point to Programs, point to HP Officejet K7100 series, and then click HP Officejet
  • HP Officejet K7100 | User Guide - Page 121
    and part numbers. Automatic two-sided printing accessory HP automatic two-sided printing accessory C8258A Parallel cable HP IEEE-1284 A-B parallel cable (2 m) C2950A HP IEEE-1284 A-B parallel cable (3 m) C2951A USB cable HP USB A-B (2 m) C6518A HP USB A-B (3 m) C6520A ENWW Accessories 111
  • HP Officejet K7100 | User Guide - Page 122
    that have the same cartridge number as the print cartridge you are replacing. See Supported print cartridges on page 19. HP media To order media such as HP Premium Plus Photo Paper or HP Premium Paper, go to www.hp.com. Choose your country/region, and then select Buy or Shopping. 112 Chapter
  • HP Officejet K7100 | User Guide - Page 123
    your printer is not operating properly and the suggestions in this guide do not solve your problem, try using one of the following support services to obtain assistance. ● Obtaining electronic support ● HP Instant Support ● HP Telephone Support ● Hewlett-Packard Limited Warranty Statement ENWW 113
  • HP Officejet K7100 | User Guide - Page 124
    sources: ● Web Visit the printer Web site on hp.com for the latest software, product, operating system, and support information: http://www.hp.com/support/. ● Toolbox (Windows) The Toolbox provides easy, step-by-step solutions to common printing problems. See Using the Toolbox on page 71. 114
  • HP Officejet K7100 | User Guide - Page 125
    based tool that provides product-specific services, troubleshooting tips, and information about your printer's ink and media usage. You must have an Internet connection to use HP Instant Support. To access HP Instant Support, open the Toolbox and click HP Instant Support on the Information tab. NOTE
  • HP Officejet K7100 | User Guide - Page 126
    the printer software, such as HP Officejet K7100 Version: 2.325.0.0. problem printing from a particular application, note the application and version number. Telephone support numbers In many locations, HP provides toll-free telephone support during the warranty period. However, some of the support
  • HP Officejet K7100 | User Guide - Page 127
    ENWW HP Telephone Support 117
  • HP Officejet K7100 | User Guide - Page 128
    Hewlett-Packard Limited Warranty Statement 118 Chapter 9 Customer support and warranty ENWW
  • HP Officejet K7100 | User Guide - Page 129
    10 Printer specifications and Declaration of Conformity This section contains the following information: ● Printer specifications ● Declaration of Conformity ENWW 119
  • HP Officejet K7100 | User Guide - Page 130
    Univers Italic (Euro Symbol supported) In-box printer driver features: Borderless Printing, Minimize Margins*, HP Digital Photography, Customizing up to 60 cards; up to 30 transparencies or labels; photo media Rear manual feed slot: Single sheet; thick media (up to 0.3 mm); envelopes; cards
  • HP Officejet K7100 | User Guide - Page 131
    extended: 631.0 mm (24.84 inches) (depth) HP Officejet K7100: 11 kg (24.25 lb) Up to 5, LwAD: 6.1 B(A) Minimum Microsoft® Windows® 2000 Service Pack 4: Intel Pentium II or Celeron processor processor with Intel EM64T support, or Intel Pentium 4 processor with Intel EM64T support; 128 MB RAM;
  • HP Officejet K7100 | User Guide - Page 132
    Warranty Product Certifications 1-year limited warranty Safety Certifications: CCC S&E (China), CSA (Canada), PSB (Singapore), UL (USA), TUV-GS (Germany), eK Mark (Korea), CE (European Union) EMC Certifications: FCC Title 47 CFR Part 15 Class B (USA), CTICK (Australia and New Zealand), MIC Mark (
  • HP Officejet K7100 | User Guide - Page 133
    Declaration of Conformity ENWW Declaration of Conformity 123
  • HP Officejet K7100 | User Guide - Page 134
    11 Regulatory information ● FCC statement ● Miscellaneous regulatory information ● Environmental product stewardship program ● Disposal of Waste Equipment by Users in Private Households in the European Union 124 Chapter 11 Regulatory information ENWW
  • HP Officejet K7100 | User Guide - Page 135
    and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there changes or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. For further
  • HP Officejet K7100 | User Guide - Page 136
    Notice to users in Japan about Power Cord 126 Chapter 11 Regulatory information ENWW
  • HP Officejet K7100 | User Guide - Page 137
    a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0405. This regulatory number should not be confused with the marketing name (e.g., HP Officejet K7100 series) or product numbers (e.g., CB041A, CB042B, CB043C, CB044D). ENWW Miscellaneous regulatory information 127
  • HP Officejet K7100 | User Guide - Page 138
    to the international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic
  • HP Officejet K7100 | User Guide - Page 139
    ENERGY STAR® and the ENERGY STAR mark are U.S. registered marks. As an ENERGY STAR Partner, Hewlett-Packard Company has determined these product meets ENERGY STAR Guidelines for energy efficiency. For more information, see http://www.energystar.gov. Energy consumption - Federal Energy Management
  • HP Officejet K7100 | User Guide - Page 140
    more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union
  • HP Officejet K7100 | User Guide - Page 141
    front manual feed paper guide illustration 6 front manual feed slot illustration 6 printing 50 H help customer support 113 electronic support 114 How Do I... 76 HP Telephone Support 116 Toolbox 72 How Do I... 76 HP Digital Photography 40 HP Inkjet Toolbox (Mac OS) 4 HP Instant Support 4, 74 HP media
  • HP Officejet K7100 | User Guide - Page 142
    HP media 53 printing on transparencies 53 printing on various types 53 supported sizes 28 supported types 33 supported 99 paper width guide 7 parallel port Printer Services tab, problems 84 product certifications 122 R readme file 4 rear access panel description 8 release buttons 8 rear manual
  • HP Officejet K7100 | User Guide - Page 143
    loading 36 printing 53 tri-color print cartridge lights illustration 7 troubleshooting automatic two-sided printing 103 automatic two-sided printing accessory 103 banners not printing correctly 102 borderless printing problems 101 demo page, printing 82 diagnostic page, printing 83 jammed
  • HP Officejet K7100 | User Guide - Page 144
    © 2007 Hewlett-Packard Development Company, L.P. www.hp.com/support
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HP Officejet K7100 series
User Guide