HP Officejet Pro 251dw HP Officejet Pro 251dw - User Guide
HP Officejet Pro 251dw Manual
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- HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 1
- HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 2
- HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 3
HP Officejet Pro 251dw Printer User Guide - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 4
fire or electric shock. 1. Read and understand all instructions in the documentation that comes with the printer. 2. Observe all warnings and instructions marked on the product. 3. Unplug this product from wall outlets before cleaning. 4. Do not install or use this product near water, or when you - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 5
accessory (duplexer 21 Install Tray 2...22 Configure trays...23 Turn on accessories in the printer driver 24 To turn on accessories (Windows 24 To turn on accessories (Mac OS X 24 Maintain the printer...25 Clean the exterior ...25 Update the printer...25 Update the printer using the embedded - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 6
...42 HP ePrint...42 Print using HP ePrint...43 Find the printer's email address 43 Turn off HP ePrint...43 Printer Apps...43 Use Printer Apps...43 Manage Printer Apps...44 Turn off Printer Apps...44 Remove Web Services...44 4 Work with ink cartridges Information on ink cartridges and the printhead - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 7
54 The printer is making some unexpected noises 55 Blank or partial page printed 56 Something on the page is missing or incorrect 56 Placement of the text or graphics is wrong 57 Print quality troubleshooting...57 Solve paper-feed problems...62 Solve problems using Web Services and HP websites - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 8
Reinstall the printhead...80 Understand the network configuration page 82 Clear jams...84 Clear paper jams...84 Avoid paper jams...86 A Technical information Warranty information...87 Hewlett-Packard limited warranty statement 88 Ink cartridge warranty information 89 Printer specifications...90 - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 9
stewardship program 105 Paper use...105 Plastics...105 Material safety data sheets 105 Recycling program...105 HP inkjet supplies recycling Ink cartridges and printheads 118 HP paper...119 C Network setup Change basic network settings 120 View and print network settings 120 Turn the wireless - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 10
the embedded web server 133 Control panel lock...133 Disable unused protocols and services 133 Administrator settings...134 Color access control...134 Protected protocols - HTTPS 134 Firewall...134 Syslog...134 Certificates...134 Signed firmware...134 Wireless authentication...135 Index...142 6 - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 11
use the printer and how to resolve problems. • Accessibility • HP EcoSolutions (HP and the Environment) • Understand the printer parts • Use the printer control panel • Select paper • Load paper • Insert a memory device • Install the accessories • Maintain the printer • Update the printer • Open the - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 12
issues and possible extra ink usage or damage to the ink system. Never turn off the printer when ink cartridges are missing. Optimize printing supplies To optimize printing supplies such as ink and paper, try the following: • Recycle used original HP ink cartridges through HP Planet Partners. For - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 13
printer parts This section contains the following topics: • Front view • Printing supplies area • Back view Front view 1 Ink cartridge access door 2 Front universal serial bus (USB) port 3 Output tray 4 Tray 1 5 Output tray extension 6 (Power button) 7 Control panel Understand the printer - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 14
Chapter 1 Printing supplies area 1 Ink cartridge access door 2 Ink cartridges 3 Printhead 4 Printhead latch Back view 1 Ethernet network port 2 Rear universal serial bus (USB) port 3 Power input 4 Automatic two-sided printing accessory (duplexer) 10 Get started - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 15
next to the icon is lit when the 802.11 wireless feature is on, and the printer is connected to a network. If the light is blinking the wireless feature is on, but the printer is not connected to a network. If the light is off, the wireless feature is turned off. Home button: Returns to the - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 16
for infrastructure mode. For more information, see Set up the printer for wireless communication. Shows that HP ePrint is turned on. For more information, see HP ePrint. Displays a screen where you can use HP Apps. For more information, see Printer Apps. Displays a screen where you can adjust photo - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 17
options. Provides more information about the printer's features. Displays a screen where you can see information about the ink cartridges, including fill levels. This icon has a red border when an ink cartridge needs attention. NOTE: Ink level warnings and indicators provide estimates for - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 18
return to the previous menu. Select paper The printer is designed to work well with papers for printing • Recommended papers for photo printing • Tips for selecting and using paper Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 19
. Go to Shop for Products and Services, and select Ink, toner and paper . NOTE: At this time, some portions of the HP website are available in English only. Recommended papers for photo printing For the best print quality, HP recommends using HP papers that are specifically designed for the type of - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 20
use this paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11 inch, A4, 4 x 6 inch, and 10 x 15 cm. It is acid-free for longer lasting documents. To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products and Services and select Ink, toner and paper. NOTE - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 21
the tray. Make sure the stack of media aligns with the line on the width guide, and is not higher than the paper stack line on the guide. NOTE: Do not load paper while the printer is printing. 3. Slide the paper guides in the tray to adjust them for the media size that you have loaded, and - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 22
while the printer is printing. 3. Slide the paper guides in the tray to adjust them for the media size that you have loaded, and then reinsert the tray. 4. Pull out the extension on the output tray. Load cards and photo paper Use these instructions to load cards or photo paper. 1. Pull out Tray - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 23
extension on the output tray. Load custom-size paper Use these instructions to load custom-size paper. CAUTION: Use only custom-size paper that is supported by the printer. For more information, see Paper specifications. NOTE: Load only plain paper in Tray 2. 1. Pull out Tray 1. 2. Insert the media - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 24
the paper guides in the tray to adjust them for the media size that you have loaded, and then reinsert the tray. 4. Pull out the extension on the output tray. Insert a memory device If your digital camera uses a memory card to store photos, you can connect the camera to the printer to print - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 25
the camera firmware. For supported USB devices, see Memory card specifications. Install the accessories This section contains the following topics: • Install the automatic two-sided printing accessory (duplexer) • Install Tray 2 • Configure trays • Turn on accessories in the printer driver Install - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 26
Turn on accessories in the printer driver. To load Tray 2 1. Pull the tray out of the printer by grasping under the front of the tray. 2. Insert the paper print-side down in the center of the tray. Make sure the stack of paper aligns with the line on the width guide, and does not exceed the - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 27
3. Slide the paper guides in the tray to adjust them for the size that you have loaded. in the printer software. Also, if the printer is on a network and you set a default tray, the setting will affect all users of the printer. Tray 2 is designed to hold only plain paper. Install the accessories - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 28
paper in Tray 2. • Make sure the default tray is set to Tray 2. • Make sure tray lock is set to Tray 1. Load media in both trays but have the printer pick media from a specific automatically turns on all accessories in the printer driver when you install the printer software. If you add a new - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 29
a. In the Web Services Settings section, click Setup, click Continue, and follow the on-screen instructions. b. If prompted, choose to allow the printer to check for and install printer updates. NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 30
causing problems with the ink cartridges and print quality issues. CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when ink cartridges are missing - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 31
NOTE: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, and without any additional software or printer drivers. For more information, see HP ePrint. Print documents (Windows) 1. Load paper in the - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 32
brochures Follow the instructions for your operating system, including edge-to-edge brochures. • Print brochures (Windows) • Print brochures (Mac OS X) NOTE: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 33
might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Change the paper orientation on the Finishing tab, and paper source, paper type, paper size, and quality settings on the Paper/Quality tab. ▲ To print in black and white, click the Color tab, and then select the Print - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 34
the Print dialog click Color/Quality Option from the pop-up menu, and then select the following settings: • Media Type: The appropriate brochure paper type • Print Quality: Draft, Normal, or Best NOTE: If you do not see these options, click the disclosure triangle next to the Printer pop-up menu or - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 35
This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, and without any additional software or printer drivers. For more information, see HP ePrint. Print photos on photo paper (Windows) 1. Load paper in - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 36
printer you want to use is selected. c. Select the paper size from the Paper Size pop-up menu (if available). 3. On the Print dialog click Color/Quality , which might result in a grainy image. • High Ink Only: Uses all the available colors to print your photo in grayscale. This creates smooth and - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 37
print them correctly on custom-size paper. Use only custom-size paper that is supported by the printer. For more information, see Paper specifications. NOTE: Defining custom-size paper sizes is only available in the HP printing software in Mac OS X. Follow the instructions for your operating system - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 38
OK. 9. Click Print or OK to begin printing. Print on special or custom-size paper (Mac OS X) NOTE: Before you can print on custom-size paper, you must set up the custom size in the HP software provided with the printer. For instructions, see Set up custom sizes (Mac OS X). 1. Load the appropriate - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 39
To use the HP ePrint service, you need to have the following components: • An HP ePrint-enabled printer that is connected to the Internet (either using an Ethernet cable or wireless connection) • A device that has a functioning email capability Follow the instructions on the printer's control panel - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 40
mobile device. 3. From the mobile device, search for and connect to the HP wireless direct printing name, such as HP-Setup-XX-Officejet Pro 251dw (where ** are the unique characters to identify your printer). If HP wireless direct is turned on with security, enter the password when prompted. 4. From - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 41
tray, select the HP wireless direct printing name, such as HP-Setup-XX-Officejet Pro 251dw (where ** are the unique characters to identify your printer). If HP wireless direct is turned on with security, enter the password when prompted. 4. If the printer has been installed and connected to your - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 42
-sided printing accessory (duplexer) to be installed on the printer. To print on both sides (Windows) 1. Load the appropriate media. For more information, see Guidelines for printing on both sides of a page and Load paper. 2. Make sure the duplexer is installed correctly. For more information, see - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 43
menu or click Show Details. 6. Select any other print settings that you want, and then click Print. View Print Resolutions 1. In printer driver, click the Paper/Quality tab, and then click the Advanced button. 2. Click the Resolution button to view the print resolution. View Print Resolutions 39 - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 44
ePrint • Printer Apps HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 45
to the Internet. 2. On the printer control panel, touch (Apps) or (HP ePrint). 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates. Set up Web - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 46
updates. 5. If your network uses proxy settings when connecting to the Internet, enter these settings. 6. Follow the instructions on the Web Services information sheet to finish the setup. Use Web Services The following section describes how to use and configure Web Services. • HP ePrint • Printer - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 47
touch Print Info. Turn off HP ePrint To turn off HP ePrint, complete the following steps: 1. From the Home screen, touch (HP ePrint), and then touch Settings. 2. Touch ePrint, and then touch Off. NOTE: To remove all Web Services, see Remove Web Services. Printer Apps Printer Apps allow you to - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 48
touch Off. (HP ePrint), and then touch Settings. NOTE: To remove all Web Services, see Remove Web Services. Remove Web Services To remove Web Services, complete the following steps: 1. On the printer's control panel display, touch Settings. 2. Touch Remove Web Services. (HP ePrint), and then - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 49
ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for replacing ink cartridges, and are not intended for first time installation. • CAUTION: HP recommends that you replace any missing - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 50
problems and possibly damage the printhead. If you have recently left a cartridge out of the printer for an extended period, or if you have had a recent paper jam, and have noticed poor print quality, clean the printhead. For more information, see Clean the printhead. 46 Work with ink cartridges - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 51
handle on the print carriage to install the ink cartridges. Doing so could cause the printhead or ink cartridges to be incorrectly seated, which can cause errors or print quality problems. The latch must remain down in order to correctly install the ink cartridges. Replace the ink cartridges 47 - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 52
the same colored letter as the color you are installing. 6. Repeat steps 3 through 5 for each ink cartridge you are replacing. 7. Close the ink cartridge access door. Related topics Ink cartridges and printheads Store printing supplies Ink cartridges can be left in the printer for extended periods - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 53
access to this information, you can render the chip inoperable. However, after you render the memory chip inoperable, the cartridge cannot be used in an HP printer. If you are concerned about providing this anonymous information, you can make this information inaccessible by turning off the memory - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 54
Solve paper-feed problems • Solve problems using Web Services and HP websites • Solve memory device problems • Solve Ethernet network problems • Solve wireless problems • Configure your firewall software to work with the printer • Solve printer management problems • Troubleshoot installation issues - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 55
and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information about calling for technical support. This website also offers technical support, drivers, supplies, ordering information and other options such as - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 56
the HP support website www.hp.com/support. This website provides information and utilities that can help you correct many common printer problems. Check or do the following before you begin troubleshooting: • Try turning the printer off and then on again. • For a paper jam, see Clear jams. • For - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 57
the printer, the alignment fails. If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a defective sensor. To clean the printhead, see Clean the printhead. If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/support - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 58
source of the communication problem. Re-enable the firewall. The printer prints slowly Try the following solutions if the printer is printing very slowly. • Solution 1: Use a lower print quality setting • Solution 2: Check the ink levels • Solution 3: Contact HP support Solution 1: Use a lower print - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 59
come to a complete stop before turning it off using the (Power button). For more information, see Turn the printer off. Make sure all ink cartridges are installed. If any of the ink cartridge is missing, the printer will perform extra servicing to protect the printhead. Solve printer problems 55 - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 60
the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of media loaded in the tray. More than one page is being picked For more information, see Solve paper-feed problems. There is a blank page in the file Check the file to make sure there - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 61
You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • Solution 3: Check the paper loaded in the input - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 62
extended period may lead to print quality problems and possibly damage the printhead. If you have recently left a cartridge out of the printer for an extended period, or if you have had a recent paper jam, and have noticed poor print quality, clean the printhead. For more information, see Clean the - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 63
, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges is not necessary. For more information, see: Select paper Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Print quality troubleshooting 59 - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 64
sure photo paper such as HP Advanced Photo Paper is loaded in the input tray. NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the printer, print settings, or ink cartridges. No further troubleshooting is - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 65
streaked, or missing color bars or patterns, check for depleted ink cartridges, and replace the ink cartridge that corresponds to the defective color bar or color pattern. If there is no depleted ink cartridge, remove and reinstall all ink cartridges to make sure they are properly installed. Do not - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 66
website at www.hp.com/support for information and utilities that can help you correct many common printer problems. Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used. For more information, see Paper specifications. Media is not - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 67
of other paper of the same size so that the stack height is within this range. • Use HP media for optimum performance and efficiency. Solve problems using Web Services and HP websites This section provides solutions to common problems using Web Services and HP websites. • Solve problems using Web - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 68
Chapter 5 Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint and Printer Apps, check the following: • Make sure the printer is connected to the Internet using an Ethernet or wireless connection. NOTE: You cannot use these web features if the printer is - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 69
can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems. NOTE: If you are starting a memory device operation from a computer, see the software Help for troubleshooting information. • The printer cannot read - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 70
wireless problems, visit the HP Wireless Printing Center www.hp.com/go/wirelessprinting. NOTE: After you resolve the problem, follow the instructions in After resolving the problems. Basic wireless troubleshooting NOTE: If you have not configured the printer for wireless connection, use the HP - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 71
diagnose and get assistance in installing and using HPprinters on home network. To use this tool, visit the HP Wireless Printing Center www.hp.com/go/ wirelessprinting. Step 1 - Make sure the wireless (802.11) light is turned on The Wireless light in the printer control panel indicates the status - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 72
Ethernet network or your wireless network. If the computer is not connected to the network, you cannot use the printer over the network. To and the router. If you still do not see lights, there might be a problem with the router, the Ethernet cable, or your computer. NOTE: Mac computers do not - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 73
wireless router or Apple AirPort Base Station is using a hidden SSID, your printer cannot automatically detect the network. A: Make sure the printer is on the network 1. If the printer supports the printer is not connected to a network. Run the Print Wireless Network Test (using the instructions at - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 74
the wireless network. Step 4 - Make sure the printer is online and ready If you have the HP software installed, you can check the printer's status from your computer to see if the printer is paused or offline, preventing you from using it. To check the printer's status, follow the instructions for - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 75
section for additional troubleshooting help. Step 5 - Make sure the wireless version of the printer is set as the default printer driver (Windows only) If you install the HP software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes or - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 76
instructions. Configure your firewall software to work with the printer A personal firewall, which is security software running on your computer, can block network communication between your printer and your computer. If you are having problems such as: • Printer not found when installing HP - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 77
the Need Help Troubleshooting? section. The Firewall Help section also includes workarounds for known issues with some firewalls. NOTE: At this time, some portions of this site are not available in all languages. Solve printer management problems TIP: You can visit the HP online support website at - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 78
IP address is incorrect. Troubleshoot installation issues TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems. • Hardware installation suggestions • HP software installation suggestions Hardware - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 79
CD for damage. You can download the printer driver from the HP website (www.hp.com/support). NOTE: After correcting any problems, run the installation program again. Solve network problems General network troubleshooting • If you are unable to install the HP software, verify that: ◦ All cable - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 80
network settings have been reset. Understand the Printer Status Report Use the printer status report to view current printer information and ink cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 81
If you need to call HP, it is often useful to print the printer status report before calling. 1. Printer Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), the accessories that are installed (such as the automatic two-sided - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 82
after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. For more information, see HP support. NOTE: Cleaning uses ink, so clean the printhead only when necessary. The cleaning process takes a few minutes - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 83
Linefeed and follow the on-screen instructions. Align the printhead The printer automatically aligns the printhead during the initial setup. You might want to use this feature when the printer status page shows streaking or white lines through any of the blocks of color or if you are having print - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 84
when a Missing or Failed Printhead message has been seen and the printer has first been turned off and then back on to try to resolve the message. If the message persists, try this procedure. To reinstall the printhead 1. Make sure that the printer is turned on. 2. Open the ink cartridge access door - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 85
3. Lift the latch handle on the print carriage. 4. Remove the printhead by lifting it up and then pulling it out of the printer. 5. Make sure the latch handle is raised, and then reinsert the printhead. Printhead maintenance 81 - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 86
handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 7. Close the ink cartridge access door. Understand the network configuration page If the printer is connected to a network, you can print - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 87
is the default port for printing. It is accessed by HP software (for example, the HP Standard Port). • LPD: Line Printer Daemon (LPD) refers to the protocol and programs associated with line-printer spooling services that may be installed on various TCP/IP systems. NOTE: The LPD functionality can - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 88
a job. This section contains the following topics: • Clear paper jams • Avoid paper jams Clear paper jams Paper jams can occur either inside the printer or in the automatic document feeder. CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible. TIP: If you notice - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 89
1. Remove all media from the output tray. CAUTION: Trying to clear a paper jam from the front of the printer can damage the print mechanism. Always access and clear paper jams through the automatic two-sided printing accessory (duplexer). 2. Check the duplexer. a. Push the button on either side - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 90
to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the printer. For more information, see Paper specifications. • If the printer is about to run - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 91
: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: • Hewlett-Packard limited warranty statement • Ink cartridge warranty information Technical - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 92
Appendix A Hewlett-Packard limited warranty statement 88 Technical information - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 93
The HP cartridge warranty is applicable when the product is used in its designated HP printer. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 94
port • Wireless 802.11b/g/n* • 802.3 network (Ethernet) Drop-on-demand thermal inkjet printing Four ink cartridges (one each for black, cyan, magenta, and yellow) NOTE: Not all ink cartridges are supported in all countries/regions. One printhead For more information on estimated ink cartridge yields - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 95
Printer memory 512 MB built-in RAM, 128 MB Flash System requirements Software and system requirements are located in the Readme file. NOTE: For the most current information about supported operating systems and system requirements, visit www.hp.com/support. Network protocol specifications Network - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 96
the correct media to use with your printer, and determine what features work with your media. • Understand specifications for supported paper • Set minimum margins • Guidelines for printing on both sides of a page Understand specifications for supported paper Use the tables to determine the correct - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 97
Letter (216 x 279 mm; 8.5 x 11 inches) Photo media Photo media (76.2 x 127 mm; 3 x 5 inches) Photo media (102 x 152 mm; 4 x 6 inches) Photo media (5 x 7 inches) Tray 2 Duplexer Printer specifications 93 - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 98
size paper sizes is only available in the HP printing software in Mac OS X. Custom-size paper between printer is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post. Understand supported paper types and weights Tray Tray 1 Type Paper - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 99
more information, see Paper specifications. • Specify two-sided printing options in your application or in the printer driver. • Do not print on both sides of envelopes, photo paper, glossy media, or paper lighter than 16 lb bond (60 g/m2) or heavier than 28 lb bond (105 g/m2). Jams might occur with - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 100
x 1200 optimzed dpi on plain paper from 600 x 600 dpi input Color print resolution Up to 1200 x 1200 optimized dpi from 600 x 600 input dpi Web Services specifications An Internet connection using either a wired (Ethernet) or wireless connection. HP ePrint • Maximum size of email and attachments - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 101
(Fast Draft Mode) Acoustic emission specifications Print in Draft mode, noise levels per ISO 7779 HP Officejet Pro 251dw • Sound pressure (bystander position) a memory card might cause the performance of the printer to be slower than expected. Supported memory card types • Secure Digital (SD), Mini - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 102
Appendix A NOTE: You might be able to use other USB flash drives with the printer. However, HP cannot guarantee that they correct functionality with the printer because they have not been fully tested. 98 Technical information - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 103
Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section • European Union Regulatory Notice • GS Declaration (Germany) • Regulatory information for wireless products • Regulatory model number FCC statement Regulatory information 99 - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 104
Appendix A Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • Low Voltage - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 105
) that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available (in English only) networks. Products with wireless LAN devices Some countries may have specific obligations or special requirements about the operation of Wireless LAN networks such - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 106
products This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users in Brazil • Notice to users in Canada • Notice to users in Taiwan • Notice to users in Mexico • Notice to users in Japan Exposure to radio - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 107
Notice to users in Canada Notice to users in Taiwan Regulatory information 103 - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 108
a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-1203-01. This regulatory number should not be confused with the marketing name (HP Officejet Pro 251dw Printer) or product number. 104 Technical information - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 109
visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 110
Appendix A Disposal of waste equipment by users in private households in the European Union 106 Technical information - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 111
qualified to the U.S. Environmental Protection Agency's ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY ). A chemical information report for this product can be found at: www.hp.com/go/reach. Battery information This section contains the following topics: • - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 112
Appendix A California Perchlorate Material Notice RoHS notices (China only) Toxic and hazardous substance table Restriction of hazardous substance (Ukraine) 108 Technical information - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 113
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR * CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR * BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, * WHETHER IN CONTRACT, STRICT - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 114
-bsd--nos_crypto HMAC-SHA-224/256/384/512 implementation * Last update: 06/15/2005 * Issue date: 06/15/2005 * promote products derived from this software * without specific prior written permission. * * THIS SOFTWARE TO, PROCUREMENT OF SUBSTITUTE GOODS * OR SERVICES; LOSS OF USE, DATA, OR PROFITS; - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 115
All of the software was either written by or donated to Tom St Denis for the purposes of this project. The only exception is the SAFER.C source which has no known license status (assumed copyrighted) which is why SAFER,C is shipped as disabled. Tom St Denis LICENSE.md5-pubdom--jm_share_folder - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 116
used are not cryptographic related :-). 4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 117
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 118
OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON , Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by 114 Technical information - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 119
FIPS 180-2 SHA-224/256/384/512 implementation * Last update: 02/02/2007 * Issue date: 04/30/2005 promote products derived from this software * without specific prior written permission. * * THIS SOFTWARE IS LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS * OR SERVICES; LOSS OF USE, DATA, OR PROFITS; - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 120
Redistribute This Code * * Unicode, Inc. hereby grants the right to freely use the information * supplied in this file in the creation of products supporting the * Unicode Standard, and to make copies of this file in any form * for internal or external distribution as long as this notice * remains - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 121
Third-party licenses 117 - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 122
' option at the top of the www.hp.com/ buy/supplies page to obtain information about purchasing HP products in your country. Supplies • Ink cartridges and printheads • HP paper Ink cartridges and printheads Ordering cartridges online is not supported in all countries/regions. However, many countries - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 123
you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so. HP paper To order paper such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 124
web server. This section contains the following topics: • Change basic network settings • Change advanced network settings • Set up the printer for wireless communication • Uninstall and reinstall the HP software Change basic network settings The control panel options enable you to set up and manage - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 125
address, subnet mask, or the default gateway. CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address during the installation, your network components cannot connect with the printer. 1. Touch (right arrow), Setup, and then touch Network. 2. Touch Advanced Setup - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 126
Settings tab, click Firewall Rules. 3. Click New, and then follow the onscreen instructions. NOTE: After clicking OK, the connection to the EWS might be temporarily the printer's network settings. For more information, see Reset network settings. Limitations to rules, templates, and services When - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 127
for reducing interference on a wireless network NOTE: If you encounter problems connecting the printer, see Solve wireless problems. TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting). Before you - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 128
the display instructions to complete the setup. 5. After the setup has completed, the network printer drivers can be installed by opening the printer's HP folder in All Programs, clicking Printer Setup and Software , and selecting Connect a new printer. NOTE: If you cannot find the wireless network - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 129
for about 2 minutes. If the printer connects successfully, the wireless light stops blinking but remains lit. 5. After the setup has completed, the network printer drivers can be installed by opening the printer's HP folder in All Programs, clicking Printer Setup and Software , and selecting Connect - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 130
Follow the on-screen instructions. 4. After the setup has completed, the network printer drivers can be installed by opening the printer's HP folder in All Programs, clicking Printer Setup and Software , and selecting Connect a new printer. TIP: You can also set up wireless communication by entering - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 131
keep your wireless network and wireless printer secure from unauthorized use. For more information, visit www.hp.com/go supports the Independent Basic Service Set (IBSS) to enable security between client workstations operating connected wirelessly without a wireless router (such as a Linksys wireless - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 132
as these objects can disrupt radio signals. • Keep the wireless devices away from large masonry structures and other building structures as HP software installation screen, you might need to uninstall and then reinstall the HP software that came with the printer. Do not simply delete the printer - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 133
correctly if the files are deleted. 5. Restart your computer. 6. To reinstall the HP software, insert the HP software CD into your computer's CD drive, and follow the on-screen instructions. 7. Connect the printer when the HP software prompts you to connect it to the computer. 8. Press the (Power - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 134
, and find website support information. NOTE: The features available in HP Utility vary depending on the selected printer. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 135
-specific preferences) are stored on the computer until you clear them manually. NOTE: The cookies that the EWS stores on your computer are only used for saving settings on your computer or for sharing information between the printer and the computer. These cookies are not sent to any HP - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 136
the "Low on Ink" notification. • Reports ◦ Usage Report: View the number of pages processed for printing, scanning, copying and faxing. ◦ Printer Reports: Print various reports. ◦ Event Log: View logged events such as firmware errors. • Utilities ◦ Bookmarking: Bookmark pages in the HP EWS. ◦ Print - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 137
HP's secure imaging and printing solutions, visit www.hp.com/go/ Secureprinting. The site provides links to white papers network. This product supports two versions of this Printer Daemon (LPD) refers to the protocol and programs associated with line-printer spooling services that may be installed - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 138
the ability to create a certificate, install a certificate, and import and export certificates. Signed firmware Support of digitally-signed firmware updates eliminates exposure to malicious software by preventing the installation of non-approved firmware on the product. 134 Printer management tools - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 139
web server provides the ability to configure wireless networking via such 802.1x wireless enterprise authentication protocols as EAP-TLS, LEAP, and PEAP to support access control. The HP Embedded Web Server also provides the ability to configure wireless dynamic key encryption such as WEP encryption - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 140
E How do I? • Get started • Print • Work with ink cartridges • Solve a problem 136 How do I? - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 141
, see Solve wireless problems. Printhead problem The printhead is missing, not detected, incorrectly installed, or incompatible. If this error occurs at printer setup, try the following solutions. Solution 1: Reinstall the printhead. For instructions, see Reinstall the printhead CAUTION: The - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 142
service or replacement. For more information about ink cartridge warranty, see Ink cartridge warranty information. If the problem persists after you replace the cartridge, contact HP support. For more information, see HP support. Paper Mismatch The paper size or type selected in the printer driver - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 143
the printer can print documents, all doors and covers must be closed. TIP: When completely closed, most doors and covers snap into place. If the problem persists after you've securely closed all doors and covers, contact HP support. For more information, see HP support. Ink cartridges depleted - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 144
them and install the SETUP cartridges to complete printer setup. After printer setup is complete, the printer can use regular cartridges. if you still receive error messages and the printer cannot complete ink system initialization, contact HP support. For more information, see HP support. Click - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 145
, running the printhead cleaning procedure from the toolbox might improve it. Ink sensor failure The ink sensor has failed and the printer can no longer print. Contact HP support. For more information, see HP support. Problem with ink system Please remove the ink cartridges and examine them - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 146
Index A accessibility 7 accessories installation 21 printer status report 77 turn on and off in driver 24 warranty 88 acoustic emissions 97 after the support period 52 align printhead 79 B blank pages, troubleshoot print 56 both sides, print on 37 buttons, control panel 11 C calibrate linefeed 79 - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 147
in driver 24 Mac OS X HP Utility 130 maintain printhead 78 maintenance align printhead 79 calibrate linefeed 79 check ink levels 46 clean printhead 78 diagnostic page 60 print quality report 60 printhead 78 replace ink cartridges 47 margins setting, specifications 95 media clear jams 84 duplexing - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 148
24 trays capacities 94 clear jams 84 installation tray 2 22 load paper 16 locating 9 locking 23 media sizes supported 92 paper guides illustration 9 paper types and weights supported 94 setting default 23 troubleshoot feeding 62 turn on and off in driver 24 troubleshoot blank pages printed 56 cut - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 149
data sheet 90 Windows custom-size paper 33 print brochures 29 Print photos 31 print settings 27 system requirements 91 turn accessories on and off in driver 24 uninstall HP software 129 wireless communication advanced wireless troubleshooting 67 basic wireless troubleshooting 66 radio, turn off 120 - HP Officejet Pro 251dw | HP Officejet Pro 251dw - User Guide - Page 150
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