HP Officejet Pro 3610 User Guide

HP Officejet Pro 3610 Manual

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  • HP Officejet Pro 3610 | User Guide - Page 1
  • HP Officejet Pro 3610 | User Guide - Page 2
  • HP Officejet Pro 3610 | User Guide - Page 3
    HP Officejet Pro 3610/3620 Black and White e-All-in-One User Guide
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    such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Acknowledgements Microsoft, Windows, Windows XP, Windows Vista, Windows 7, and Windows 8 are U.S. registered
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    (HP Officejet Pro 3620 only 19 Restore factory defaults...21 Update the printer...21 Update the printer using the printer control panel...21 Update the printer using the embedded web server...21 Open the HP printer software (Windows)...22 Turn off the printer...22 2 Print Print documents...23 Print
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    HP Officejet Pro 3620 only) Send a fax...34 Send a fax using the printer control panel...34 Send a fax...34 Send a fax using monitor dialing...35 Send a fax from memory...35 Schedule a fax to send later...36 Send a fax to multiple recipients...36 Send a fax from the computer...36 Send a fax manually
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    the estimated ink level...55 Replace the ink cartridge...56 Store printing supplies...57 Anonymous usage information storage...57 8 Solve a problem HP support...58 Obtain electronic support...58 HP support by phone...59 Before you call...59 Phone support period...59 Telephone support numbers...59
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    web server specifications...100 Paper specifications...100 Understand specifications for supported paper...100 Set minimum margins...102 Guidelines for printing on both sides of a page...102 Print resolution...103 Copy specifications...103 Fax specifications (HP Officejet Pro 3620 only)...103 Scan
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    (Ukraine only)...116 Third-party licenses...117 B HP supplies and accessories Order printing supplies online...126 Supplies...126 Ink cartridges...126 HP paper...127 C Additional fax setup (HP Officejet Pro 3620 only) Set up faxing (parallel phone systems)...128 Select the correct fax setup for your
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    To open the embedded web server...152 Index...160 6
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    Digital Solutions • Select print paper • Load an original on the scanner glass • Load an original in the automatic document feeder (ADF) (HP Officejet Pro 3620 only) • Load paper • Maintain the printer • Update the printer • Open the HP printer software (Windows) • Turn off the printer NOTE: If you
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    resume after the cartridge is reinstalled. CAUTION: HP recommends that you replace a missing ink cartridge as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when ink cartridge is missing. Sleep mode Power usage is
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    tray 3 Paper guides 4 Input tray 5 Output tray extension 6 Control panel display 7 Control panel 8 Power button 9 and Document feeder tray and paper guides (HP Officejet Pro 3620 only) 10 11 Automatic document feeder (ADF) (HP Officejet Pro 3620 only) Understand the printer parts 9
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    Do not turn off the printer when an ink cartridge is missing. Back view 1 Automatic two-sided printing accessory (duplexer) 2 Universal serial bus (USB) port 3 Ethernet network port 4 Power input 5 Fax port (1-LINE ) (HP Officejet Pro 3620 only) 6 Fax port (2-EXT) (HP Officejet Pro 3620 only) 10
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    what is displayed on the screen. Keypad: Use the keypad to enter numbers and text. Help button: On the Home screen, press the Help printer mode and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using HP
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    change modes, press the (Home) button on the printer control panel to return to the Home screen, and HP Digital Fax (Fax to PC and Fax to Mac) (HP Officejet Pro 3620 only) You can automatically receive faxes and save them to a computer. You can also turn off fax printing; this saves paper and ink
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    . It features ColorLok Technology for less smearing, bolder blacks and vivid colors. To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products & Services, and select Ink & toner. NOTE: At this time, some portions of the HP web site are available in English only. Tips for
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    . For more information, see Load paper or Load an original in the automatic document feeder (ADF) (HP Officejet Pro 3620 only). Do not overload. To prevent jams, poor print quality, and other printing problems, avoid loading the following paper: ◦ Multipart forms ◦ Paper that is damaged, curled, or
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    Load the original print-side up into the ADF. a. If you are loading an original printed in portrait orientation, paper guides inward until they stop at the left and right edges of the paper. Load paper This section provides instructions for loading paper into the printer. • Load standard-size paper
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    does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the paper guides in the tray until they touch the edge of the stack of paper. Do not load paper into the input tray slanted as the paper guides may not be able to square a whole stack of
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    instructions to load cards. 1. Lift the output tray. 2. Slide out the paper guides in the input tray. 3. Insert the cards print printer is printing. 4. Slide the paper guides in the tray until they touch the edge of the stack of paper. Do not load paper into the input tray slanted as the paper guides
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    1 Maintain the printer This section provides instructions for keeping the printer in top working condition. Perform these maintenance procedures as necessary. • Clean the scanner glass and lid backing • Clean the exterior • Clean the automatic document feeder (ADF) (HP Officejet Pro 3620 only
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    unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the interior of the printer, as well as from the printer control panel. Clean the automatic document feeder (ADF) (HP Officejet Pro 3620 only
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    Chapter 1 1 ADF cover 2 Rollers 3 Separator pad 6. Close the cover of the ADF. 7. Lift the scanner lid. 8. Wipe the ADF bar and glass strip. 20 Get started
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    , follow these instructions: a. In the Web Services Settings section, click Setup, click Continue, and follow the on-screen instructions. b. If prompted, choose to allow the printer to check for and install printer updates. NOTE: 1 If a printer update is available, the printer downloads and installs
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    cord or turning off a power strip. CAUTION: 1 If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing problems with the ink cartridge and print quality issues. CAUTION: 2 HP recommends that you replace a missing ink cartridge as soon as possible
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    any location, without any additional software or printer drivers. For more information, see HP ePrint. Print documents Follow the instructions for your operating system. • Print documents (Windows) • Print documents (Mac OS X) Print documents (Windows) 1. Load paper in the tray. For more information
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    Follow the instructions for your operating system. • Print brochures (Windows) • Print brochures (Mac OS X) Print brochures (Windows) 1. Load paper in the tray. For more information, see Load paper. 2. On the File menu in your software application, click Print. 3. Make sure the printer you want
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    the software program you are using. Follow the instructions for your operating system. • Print on envelopes (Windows) • Print on envelopes (Mac OS X) Print on envelopes (Windows) 1. Load envelopes print-side down in the tray. For more information, see Load paper. 2. On the File menu in your software
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    accessory (duplexer). NOTE: You can perform manual duplexing by first printing only the odd pages, flipping the pages over, and then printing only the even pages. Print on both sides (Windows) 1. Load the appropriate paper. For more information, see Load paper. 2. Make sure the duplexer is installed
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    . a. From the File menu in your software application, click Print. b. Make sure the printer you want to use is selected. c. Select the paper size from the Paper Size pop-up menu (if available). NOTE: You might need to select the paper-size option labeled Two-Sided margins. 4. Click the Two-Sided
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    or Load an original in the automatic document feeder (ADF) (HP Officejet Pro 3620 only). 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). In the window that appears, select Print, Scan & Fax or Print & Scan, and then select Scan a Document or Photo
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    or Load an original in the automatic document feeder (ADF) (HP Officejet Pro 3620 only). 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). In the window that appears, select Print, Scan & Fax or Print & Scan, and then select Scan a Document or Photo
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    on-screen instructions. Mac OS X 1. Load the original print-side down in the right-front corner of the scanner glass or print-side up in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF) (HP Officejet Pro 3620 only
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    that allows scanning as editable text. These options use scan settings designed to maximize the quality of your OCR scan. In Windows, use the Editable Text (OCR) or Save as PDF shortcuts. In Mac OS X, use the Documents preset. • Save your file in the correct format. ◦ To extract just the text from
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    produce high-quality grayscale copies on a variety of paper types and sizes. NOTE: On the HP Officejet Pro 3620, if you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. As a result, the number of fax pages that can be stored in memory
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    Save the current settings as defaults To save the current settings as defaults for future jobs 1. From the Home screen on the printer control panel, press the button next to Copy. 2. Press the (Setup) button, and then, using the buttons to the right, scroll to and select the
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    5 Fax (HP Officejet Pro 3620 only) You can use the printer to send color or black-and-white faxes and receive black-and-white faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the printer control panel,
  • HP Officejet Pro 3610 | User Guide - Page 39
    can only send a black-and-white fax from memory. To send a fax from memory 1. Load the originals print-side up in the ADF. For more information, see Load an original in the automatic document feeder (ADF) (HP Officejet Pro 3620 only). 2. From the Home screen on the printer control panel, press the
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    Busy Redial and No Answer Redial. If a connection cannot be made, the next number is dialed and an error report is generated. Send a fax from the computer You can send a document on your computer as a fax, without printing a copy and faxing it from the printer. 36 Fax (HP Officejet Pro 3620 only)
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    glass or print-side up in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF) (HP Officejet Pro 3620 only). 2. From the Home screen on the printer control panel, press the button next to Fax. 3. Dial the number by using
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    the button next to Fax, press the button next to OK, and then press the button next to Receive Fax Manually. b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission. 38 Fax (HP Officejet Pro 3620 only)
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    example, you might want to turn off Backup fax for security purposes. If an error condition occurs that prevents the printer from printing (for example, the printer runs out of paper), the printer stops answering incoming fax calls. Reprint received faxes from memory When Backup Fax Reception mode
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    printer control panel 1. From the Home screen, press the (Setup) button. 2. Using the buttons to the right, scroll to and select Fax Setup, select Basic Setup, and then select Fax Paper Size. 3. Scroll to and select the desired option, and then press the button next to OK. 40 Fax (HP Officejet Pro
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    on one page, if possible. If this feature is turned off, information that does not fit on the first page is printed on a second page. Automatic Reduction is useful when you receive a Legal-size fax and Letter-size paper is loaded in the main tray. To set automatic reduction from the printer control
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    Follow the on-screen instructions. To set up Fax to Mac (Mac OS X) 1. Open HP Utility. For more information, see HP Utility (Mac OS X). 2. Select the printer. 3. Click Digital Fax Archive in the Fax Settings section, and then follow the on-screen instructions. 42 Fax (HP Officejet Pro 3620 only)
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    from the HP software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. In the window that appears, select Print, Scan & Fax or Print & Scan, and then select Digital Fax Setup Wizard under Fax. 3. Follow the on-screen instructions. To
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    the following steps: 1. From the Home screen on the printer control panel, press the button next to Fax, and then press the button next to Quick Contacts. 2. Using the buttons to the right, scroll to and select Phone Book Setup, and then select Delete Contacts. 44 Fax (HP Officejet Pro 3620 only)
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    • Set the fax sound volume • Set the Error Correction Mode Configure the fax header The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the HP software provided with the printer. You can also set up the fax
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    numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. HP recommends that you have your telephone company assign double or triple rings for your fax number. When the printer in all countries/regions. 46 Fax (HP Officejet Pro 3620 only)
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    the Home screen on the printer control panel, press the ( one of the following, setting the fax speed to a slower speed might be required: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An integrated services digital network (ISDN) service If you experience problems
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    received in black only and services provided. Fax over Internet Protocol You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax over Internet Protocol (FoIP). 48 Fax (HP Officejet Pro
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    panel or the HP software. For more information, see Printer management tools. NOTE: 2 Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement ink cartridge available to avoid possible printing delays. You would
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    . On (Send and Receive) Prints whenever a fax error occurs. Off Does not print any fax error reports. On (Fax Send) Prints whenever a transmission error occurs. This is the default setting. On (Fax Receive) Prints whenever a receiving error occurs. 50 Fax (HP Officejet Pro 3620 only)
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    the details of the last fax transaction to occur. Details include the fax number, number of pages, and the fax status. To print the Last Fax Transaction report 1. From the Home screen on the printer control panel, press the (Setup) button. 2. Using the buttons to the right, scroll to and select
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    6 HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anywhere you can send an email. Just send your documents and photos to the email address assigned to your printer when you enable Web Services. No additional drivers or software are needed.
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    it up later. To set up HP ePrint, complete the following steps for your operating system: Windows 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. In the HP printer software, click the Print, Scan & Fax or Print & Scan tab, and then click ePrint
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    Email Address. To customize the email address, select Print Info Page. The printer prints an information page that contains the printer code and instructions on how to customize the email address. Turn off HP ePrint 1. On the printer control panel, press the (HP ePrint) button, and then press the
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    maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for replacing ink cartridges, and are not intended for first time installation. • Keep all ink cartridges in the original sealed packages until they are needed. • Be sure to turn off the printer
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    : HP recommends that you replace a missing ink cartridge as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when ink cartridge is missing. To replace the ink cartridge Use these steps to replace the ink cartridge
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    , the date when the cartridge was last used, the number of pages printed using the cartridge, the page coverage, frequency of printing, the printing modes used, any printing errors that might have occurred, and the printer model. This information helps HP design future printers to meet our customers
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    topics: • HP support • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems (HP Officejet Pro 3620 only) • Solve problems using HP ePrint and HP websites
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    from the HP software for Windows or Mac OS X, which provide easy, step-by-step solutions to common printing problems. For more information, see Printer management tools. Support options and availability vary by printer, country/region, and language. HP support by phone The phone support numbers and
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    After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. 60 Solve a problem
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    can download the HP software from the HP support web site, www.hp.com/support. This website provides information and utilities that can help you correct many common printer problems. Check the following when you begin troubleshooting a printing problem. • For a paper jam, see Clear jams. • For paper
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    (Power) button. For more information, see Turn off the printer. Make sure the ink cartridge is properly installed. If it is missing, the printer will perform extra servicing to protect the printhead. Alignment fails If the alignment process fails, make sure you have loaded unused, plain white paper
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    the estimated ink level Cause: The ink cartridge might have insufficient ink. Printing with depleted cartridge slows the printer. If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. This website
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    , or contact the software manufacturer for specific help. TIP: If you are using a computer running Windows, you can visit the HP online support website at www.hp.com/support. This website provides information and utilities that can help you correct many common printer problems. 64 Solve a problem
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    Print quality troubleshooting Try the solutions in this section to resolve print quality problems in your printout. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink level • Solution 3: Check the paper loaded in the input tray • Solution 4: Check the paper
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    might appear differently than they do when printed on paper. In this case, there is nothing wrong with the printer, print settings, or ink cartridges. No further troubleshooting is required. For more information, see: • Select print paper Cause: The print settings were set incorrectly. If this did
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    was a problem with the printer. Solve paper-feed problems TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems. Paper is not supported for the printer or tray • Use only paper that is supported for
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    copy problems If the following topics do not help, see HP support for information about HP support. • No copy print out • Copies are blank • Size is reduced • Copy quality is poor • The printer prints half a page, then ejects the paper • Paper mismatch No copy print out • Check the power ◦ Make
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    information, see Maintain the printer. • Copy is slanted or skewed If you are using the ADF (HP Officejet Pro 3620 only), check the following: ◦ Make sure that the ADF or input tray is not too full. ◦ Make sure that the ADF paper guides are snug against the sides of the paper. For more information
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    the printer status report. HP cannot guarantee the quality of non-HP ink cartridges. Paper mismatch Check the settings • Verify that the loaded paper size and type matches the control panel settings. Solve scan problems TIP: You can visit the HP online support website at www.hp.com/support for
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    one that you are attempting. See the onscreen Help for the HP printer software for instructions about changing the properties. Text cannot be edited • Make sure that the OCR has been installed: ◦ Make sure that the OCR has been installed: Windows (ADF) (HP Officejet Pro 3620 only). problems 71
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    to use the paper guides when loading originals into the ADF. For more information, see Load an original in the automatic document feeder (ADF) (HP Officejet Pro 3620 only). For best results, use the scanner glass for scanning rather than the ADF. • The image quality is better when printed The image
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    fax problems (HP Officejet Pro 3620 only) This section contains fax setup troubleshooting information for the printer. If the printer is not set up correctly for faxing, you might experience problems when sending faxes, receiving faxes, or both. If you are having faxing problems, you can print a fax
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    one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. For more information on setting up the printer for faxing, see Additional fax setup (HP Officejet Pro 3620 only). • If you are using a phone splitter, this can cause faxing problems
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    in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the printer, and the other end to your telephone wall jack, as shown in the illustration. Solve fax problems (HP Officejet Pro 3620 only) 75
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    equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a printer directly to the telephone wall jack. • If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This does not cause a problem
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    connected to the printer) or other equipment are not in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send email or access the Internet. Solve fax problems (HP Officejet Pro 3620 only
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    If the display is blank and the (Power) button is not lit, the printer is turned off. Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Press the (Power) button to turn on the printer. After turning on the printer, HP recommends you wait five minutes before
  • HP Officejet Pro 3610 | User Guide - Page 83
    a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the printer, as shown in the illustration. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port 3 Telephone Solve fax problems (HP Officejet Pro 3620
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    ring. • If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the printer cannot receive the fax. For information on receiving faxes manually, see Receive a fax manually. • If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes
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    back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. • If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is
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    box with the printer, connect one end to the coupler, then connect the other problems using HP ePrint and HP websites. • Solve problems using HP ePrint • Solve problems using HP websites Solve problems using HP ePrint If you are having problems using HP ePrint, check the following: • Make sure the printer
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    Uninstall and reinstall the HP software. Assigning the printer with a static IP address might resolve some installation problems, such as a conflict with a personal firewall. (Not recommended) TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that
  • HP Officejet Pro 3610 | User Guide - Page 88
    and your computer. If you are having problems such as: • Printer not found when installing HP software • Unable to print, print job stuck in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to see printer status on your computer The firewall might be
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    Windows, you can visit the HP online support website at www.hp.com/support. This website provides information and utilities that can help you correct many common printer problems. Troubleshoot installation issues If the following topics do not help, see HP support for information about HP support
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    can view the current printer information, ink cartridge status, and the list of recent events, and use the information to troubleshoot problems with the printer. If you need to call HP, it is often useful to print the printer status report before calling. To print the printer status report • From
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    (HP Officejet Pro 3620 only). Understand the network configuration page If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer. You can use the network configuration page to help troubleshoot network connectivity problems
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    network settings. • Port 9100: The printer supports raw IP printing through TCP Port 9100. This HP-proprietary TCP/IP port on the printer is the default port for printing. It is accessed by HP software (for example, the HP Standard Port). • IPP: Internet Printing Protocol (IPP) is a standard network
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    files systems, backup devices (tape drives), databases, directories, mail servers, calendars. • Microsoft Web Services: Enable or disable the Microsoft Web Services Dynamic Discovery (WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services supported on the printer. Disable
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    sure you load paper. For more information, see Load paper. Not turning the printer off correctly can cause print quality problems. For more information, see Turn off the printer. To clean the printhead from Toolbox (Windows) 1. Load Letter, A4, or Legal unused plain white paper into the main input
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    Quality Toolbox in the Utilities section. 4. Click Align Printer and follow the on-screen instructions. Print and evaluate a print quality report Print quality problems can have many causes: software settings, a poor image file, or the printing system itself. If you are unhappy with the quality of
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    there are no defects, then the printer and ink system are working properly. If you still see print quality problems in your output, double-check your software settings and paper as described in the previous solutions. Clear jams Occasionally, paper becomes jammed during a job. This section contains
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    Clear paper jams Paper jams can occur either inside the printer or in the ADF (HP Officejet Pro 3620 only). CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible. TIP: If you notice poor print quality, clean the printhead. For more information, see Clean the
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    not move to the right, turn off the printer before you remove any jam. 4. After clearing the jam, close all covers, turn on the printer (if you turned it off) and resend the print job. To clear a paper jam in the automatic document feeder (ADF) (HP Officejet Pro 3620 only) 1. Lift the cover of the
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    the paper guides may not be able to square a whole stack of paper straight. • Do not force paper too far forward in the input tray. • If you are printing on both sides of a page, do not print highly saturated images on light weight paper. • Use paper types that are recommended for the printer. For
  • HP Officejet Pro 3610 | User Guide - Page 100
    topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: • Hewlett-Packard limited warranty statement • Ink cartridge warranty information 96
  • HP Officejet Pro 3610 | User Guide - Page 101
    Hewlett-Packard limited warranty statement Ink cartridge warranty information The HP ink cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or
  • HP Officejet Pro 3610 | User Guide - Page 102
    Appendix A During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM format, may be found
  • HP Officejet Pro 3610 | User Guide - Page 103
    two-sided printing accessory (duplexer) and printing supplies. • HP Officejet Pro 3610: 7.45 kg (16.4 lb) • HP Officejet Pro 3620: 8.25 kg (18.2 lb) Product features and capacities Feature Connectivity Ink cartridges Supply yields Printer languages Font support Duty cycle Printer control panel
  • HP Officejet Pro 3610 | User Guide - Page 104
    Understand supported sizes Paper size Input tray Standard-size paper U.S. Letter (216 x 279 mm; 8.5 x 11 inches) 8.5 x 13 inches (216 x 330 mm) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7 inches) U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches) ADF (HP Officejet Pro
  • HP Officejet Pro 3610 | User Guide - Page 105
    (continued) Paper size Input tray U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches) ADF (HP Officejet Pro Duplexer 3620 only) B5 (JIS) ( paper NOTE: Defining custom paper sizes is only available in the Mac printer driver. For more information, see Set up custom sizes (Mac OS X). Custom-size paper
  • HP Officejet Pro 3610 | User Guide - Page 106
    and brochure Output tray All supported paper ADF (HP Officejet Pro 3620 only) Paper Weight 60 to 120 g/m2 (16 to 32 lb bond) 60 to 90 g/m2 (16 to 24 lb bond) Capacity Not applicable Up to 75 sheets of plain paper (text printing) 35 sheets of 20lbs plain paper Set minimum margins The document
  • HP Officejet Pro 3610 | User Guide - Page 107
    : Uncompressed TIFF • Supported fax types: black-and-white faxes Scan specifications NOTE: The automatic document feeder (ADF) is only available for HP Officejet Pro 3620. • Integrated OCR software automatically converts scanned text to editable text • Twain-compliant interface (Windows) and Image
  • HP Officejet Pro 3610 | User Guide - Page 108
    specifications Refer to the getting started guide that came with the printer. Acoustic emission specifications Print in Draft mode, noise levels per ISO 7779 HP Officejet Pro 3610 • Sound pressure (bystander position) ◦ LpAm 56.20 (dBA) (mono Draft print) • Sound power ◦ LwAd 5.96 (BA) 104 Technical
  • HP Officejet Pro 3610 | User Guide - Page 109
    HP Officejet Pro 3620 • Sound pressure (bystander position) ◦ LpAm 54.40 (dBA) (mono Draft print) • Sound power ◦ LwAd 5.85 (BA) Printer specifications 105
  • HP Officejet Pro 3610 | User Guide - Page 110
    product is SNPRH-1104 (HP Officejet Pro 3610) or SNPRH-1105 (HP Officejet Pro 3620). This regulatory number should not be confused with the marketing name (HP Officejet Pro 3610 Black and White e-All-in-One or HP Officejet Pro 3620 Black and White e-All-in-One) or product number (CZ292A or CZ293A
  • HP Officejet Pro 3610 | User Guide - Page 111
    FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Regulatory information 107
  • HP Officejet Pro 3610 | User Guide - Page 112
    Appendix A Notice to users in Japan about the power cord Noise emission statement for Germany GS Declaration (Germany) Notice to users of the U.S. telephone network: FCC requirements NOTE: This section is only applicable to printers that have fax feature. 108 Technical information
  • HP Officejet Pro 3610 | User Guide - Page 113
    Notice to users of the Canadian telephone network NOTE: This section is only applicable to printers that have fax feature. Regulatory information 109
  • HP Officejet Pro 3610 | User Guide - Page 114
    Appendix A Notice to users of the German telephone network NOTE: This section is only applicable to printers that have fax feature. 110 Technical information
  • HP Officejet Pro 3610 | User Guide - Page 115
    NOTE: This section is only applicable to printers that have fax feature. European Union Regulatory Notice product is valid if powered with the correct CE-marked AC adapter provided by HP. If this product has the EU Declaration of Conformity issued by HP for this product or product family and
  • HP Officejet Pro 3610 | User Guide - Page 116
    by one of the following conformity markings placed on the product: For non-telecommunications products and for EU harmonized telecommunications products, such as Bluetooth® within power class below 10mW. For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number
  • HP Officejet Pro 3610 | User Guide - Page 117
    Power consumption • Chemical Substances • Battery information • RoHS notices (China only) • RoHS notices (Ukraine only) Paper use This product is suited for the use of recycled paper used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.
  • HP Officejet Pro 3610 | User Guide - Page 118
    Appendix A Disposal of waste equipment by users in private households in the European Union Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency's ENERGY STAR specifications for imaging equipment.
  • HP Officejet Pro 3610 | User Guide - Page 119
    EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/ reach. Battery information This section contains the following topics: • Battery disposal in Taiwan • Attention California users • Battery disposal in the
  • HP Officejet Pro 3610 | User Guide - Page 120
    Appendix A RoHS notices (Ukraine only) 116 Technical information
  • HP Officejet Pro 3610 | User Guide - Page 121
    DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR * BUSINESS INTERRUPTION) HOWEVER 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and
  • HP Officejet Pro 3610 | User Guide - Page 122
    Appendix A distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
  • HP Officejet Pro 3610 | User Guide - Page 123
    LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; conform with Netscapes SSL. This library is free for commercial and non-commercial use as textual message at program startup or in documentation (online or textual) provided with the package. Redistribution
  • HP Officejet Pro 3610 | User Guide - Page 124
    being used are not cryptographic related :-). 4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
  • HP Officejet Pro 3610 | User Guide - Page 125
    LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
  • HP Officejet Pro 3610 | User Guide - Page 126
    Appendix A ([email protected]). This product includes software written by Tim Hudson ([email protected]). Copyright (c) 1998-2006 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following
  • HP Officejet Pro 3610 | User Guide - Page 127
    DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed
  • HP Officejet Pro 3610 | User Guide - Page 128
    FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR * CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS * INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN * CONTRACT, STRICT
  • HP Officejet Pro 3610 | User Guide - Page 129
    misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution. Jean-loup Gailly Mark Adler [email protected] [email protected] The data format used by the zlib library is described by RFCs (Request for Comments) 1950 to 1952 in the
  • HP Officejet Pro 3610 | User Guide - Page 130
    HP supplies that work in your printer are pre-selected. You can change quantities, add or remove items, and then print the list or purchase online at the HP Store or other online retailers (options differ by country/region). Ink cartridge information and links to online shopping also appear on ink
  • HP Officejet Pro 3610 | User Guide - Page 131
    Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks
  • HP Officejet Pro 3610 | User Guide - Page 132
    C Additional fax setup (HP Officejet Pro 3620 only) After completing all the steps in the getting started guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you learn how to set up the printer so that faxing works
  • HP Officejet Pro 3610 | User Guide - Page 133
    your telephone company at the same number you use for fax calls on the printer. 3. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in
  • HP Officejet Pro 3610 | User Guide - Page 134
    have no other equipment connected on this phone line, set up the printer as described in this section. Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. 130 Additional fax setup (HP Officejet Pro 3620 only)
  • HP Officejet Pro 3610 | User Guide - Page 135
    tones to the sending fax machine and receives the fax. Case B: Set up the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL filter between the telephone wall jack and the
  • HP Officejet Pro 3610 | User Guide - Page 136
    it. You might need to connect the supplied phone cord to the adapter provided for your country/region. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. 132 Additional fax setup (HP Officejet Pro 3620 only)
  • HP Officejet Pro 3610 | User Guide - Page 137
    Ring setting) after the number of rings you selected (Rings to Answer setting). The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for
  • HP Officejet Pro 3610 | User Guide - Page 138
    the white plug from the port labeled 2-EXT on the back of the printer, and then connect a phone to this port. • If you have a serial-type phone system, you might plug your phone directly on top of the printer cable which has a wall plug attached to it. 134 Additional fax setup (HP Officejet Pro
  • HP Officejet Pro 3610 | User Guide - Page 139
    answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for at the same phone number, and you also subscribe to a voice mail service through your telephone company, set up the printer as described in this
  • HP Officejet Pro 3610 | User Guide - Page 140
    the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/ region. 3 Computer with modem 136 Additional fax setup (HP Officejet Pro 3620
  • HP Officejet Pro 3610 | User Guide - Page 141
    . If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your
  • HP Officejet Pro 3610 | User Guide - Page 142
    illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) 138 Additional fax setup (HP Officejet Pro 3620 only)
  • HP Officejet Pro 3610 | User Guide - Page 143
    1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter
  • HP Officejet Pro 3610 | User Guide - Page 144
    parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. 140 Additional fax setup (HP Officejet Pro 3620 only)
  • HP Officejet Pro 3610 | User Guide - Page 145
    number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls. 2. Using the phone cord supplied in the box with the printers, connect one parallel-type phone system, remove the white plug from the port labeled 2-EXT on the back of the printer, and then
  • HP Officejet Pro 3610 | User Guide - Page 146
    illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) 142 Additional fax setup (HP Officejet Pro 3620 only)
  • HP Officejet Pro 3610 | User Guide - Page 147
    phone cord to the adapter provided for your country/ region. 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the
  • HP Officejet Pro 3610 | User Guide - Page 148
    the printer connected to the 1-LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country/ region. 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) 144 Additional fax setup (HP Officejet Pro 3620
  • HP Officejet Pro 3610 | User Guide - Page 149
    low number of rings. 8. Change your Rings to Answer setting on the printer to the maximum number of rings supported by the printer. NOTE: The maximum number instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider
  • HP Officejet Pro 3610 | User Guide - Page 150
    ) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2EXT on the back of the printer. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. 146 Additional fax setup (HP Officejet Pro 3620 only)
  • HP Officejet Pro 3610 | User Guide - Page 151
    receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Serial-type fax setup For information on setting up the printer for faxing using a serial-type phone system, see the Fax Configuration web
  • HP Officejet Pro 3610 | User Guide - Page 152
    information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridge is installed, and that full-size paper is loaded in the input tray
  • HP Officejet Pro 3610 | User Guide - Page 153
    printer: • Print the network configuration page. For more information, see Understand the network configuration page. • Open the HP software (Windows), click Estimated Ink manually change settings such as the IP address, subnet mask, or the default gateway. CAUTION: Be careful when manually
  • HP Officejet Pro 3610 | User Guide - Page 154
    default. To change the settings manually, select Manual, and then enter the appropriate and network settings 1. From the Home screen on the printer control panel, press the (Setup) button. 2. Using network defaults have been restored. NOTE: Print the network configuration page and verify that the
  • HP Officejet Pro 3610 | User Guide - Page 155
    The features available in HP Utility vary depending on the selected printer. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement ink cartridge available to avoid possible printing delays. You would
  • HP Officejet Pro 3610 | User Guide - Page 156
    computer until you clear them manually. NOTE: The cookies that the printer and the computer. These cookies are not sent to any HP your printer, if you disable cookies, you also disable one or more a supported web browser on your computer, type the IP address or hostname assigned to the printer. For
  • HP Officejet Pro 3610 | User Guide - Page 157
    F How do I? • Get started • Print • Scan • Copy • Fax (HP Officejet Pro 3620 only) • Work with ink cartridges • Solve a problem How do I? 153
  • HP Officejet Pro 3610 | User Guide - Page 158
    have not been printed yet or transferred to the computer. To solve this problem, resolve any problems with the printer. For more information, see Solve fax problems (HP Officejet Pro 3620 only). Unable to communicate with printer The computer cannot communicate with the printer because one of the
  • HP Officejet Pro 3610 | User Guide - Page 159
    service or replacement. For more information about ink cartridge warranty, see Ink cartridge warranty information. If the problem persists after you replace the cartridge, contact HP support. For more information, see HP support. Paper Mismatch The paper size or type selected in the printer driver
  • HP Officejet Pro 3610 | User Guide - Page 160
    again. 3. Press the (Power) button to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support. Door or cover open Before the printer can print documents, all doors
  • HP Officejet Pro 3610 | User Guide - Page 161
    Replace the ink cartridge. Printhead failure There is a problem with the printhead. Contact HP support for service or replacement. For more information about contacting HP support, see HP support. Printer supply upgrade The ink cartridge listed in the message can only be used to upgrade one printer
  • HP Officejet Pro 3610 | User Guide - Page 162
    SETUP cartridges to complete printer setup. After printer setup is complete, the printer can use regular cartridges. If you still receive error messages and the printer cannot complete ink system initialization, contact HP support. For more information, see HP support. Click here to go online for
  • HP Officejet Pro 3610 | User Guide - Page 163
    replace with a compatible ink cartridge. For information about how to install new cartridges, see Replace the ink cartridge. Ink sensor failure The ink sensor has failed and the printer can no longer print. Contact HP support. For more information, see www.hp.com/support. Ink sensor warning The ink
  • HP Officejet Pro 3610 | User Guide - Page 164
    feeding problems, troubleshoot 19 load originals 14 paper sizes supported 100 automatic fax reduction 41 B backup fax 39 baud rate 47 black and white pages copy 32 fax 34 black dots or streaks, troubleshoot copies 69 scan 73 blank pages, troubleshoot copy 68 print 63 scan 73 blocked fax numbers set
  • HP Officejet Pro 3610 | User Guide - Page 165
    page 66, 91 print quality report 66, 91 printhead 89 replace the ink cartridge 56 manual faxing receive 38 send 35, 37 margins setting, specifications 102 memory reprint faxes 39 save faxes 39 specifications 100 missing or incorrect information, troubleshoot 64 model number 87 modem shared with
  • HP Officejet Pro 3610 | User Guide - Page 166
    40 rings to answer 46 troubleshoot 78, 80 recycle ink cartridges 113 162 redial options, setting 47 reduce fax 41 regulatory information 106 regulatory model number 106 replace the ink cartridge 56 reports confirmation, fax 50 diagnostic 66, 91 error, fax 50 fax test failed 73 print quality 66, 91
  • HP Officejet Pro 3610 | User Guide - Page 167
    73 fax wall jack test, failed 74 firewalls 62 jams, paper 94 missing or incorrect information 64 multiple pages are picked 68 network configuration page 87 nothing prints 62 paper not picked up from tray 67 paper-feed problems 67 power 61 print 61 printer status report 86 receive faxes 78, 80 scan
  • HP Officejet Pro 3610 | User Guide - Page 168
    164
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