HP Officejet Pro 8000 User Guide
HP Officejet Pro 8000 - Printer - A809 Manual
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- HP Officejet Pro 8000 | User Guide - Page 1
OFFICEJET PRO 8000 User Guide A809 - HP Officejet Pro 8000 | User Guide - Page 2
- HP Officejet Pro 8000 | User Guide - Page 3
HP Officejet Pro 8000 (A809) Printer Series User Guide - HP Officejet Pro 8000 | User Guide - Page 4
information © 2009 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information see Maintain and troubleshoot. 8. There are no user-serviceable parts inside. Refer servicing to qualified service personnel. 9. Use only the external power adaptor/battery provided - HP Officejet Pro 8000 | User Guide - Page 5
in the printer driver 14 To turn on accessories on Windows computers 14 To turn on accessories on Macintosh computers 14 3 Use the device Select print media ...15 Recommended papers for printing 15 Tips for selecting and using print media 17 Understand specifications for supported media 18 - HP Officejet Pro 8000 | User Guide - Page 6
HP devices 51 Change the connection method 52 Guidelines for ensuring wireless network security 53 To add hardware addresses to a wireless access point 53 Other guidelines ...53 Uninstall and reinstall the software 54 5 Maintain and troubleshoot Supported ink cartridges ...57 Replace the ink - HP Officejet Pro 8000 | User Guide - Page 7
the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device - HP Officejet Pro 8000 | User Guide - Page 8
82 Make sure the wireless version of the HP device is set as the default printer driver (Windows only 82 Make sure the HP Network Devices Support service is running (Windows only) ........82 Add hardware addresses to a wireless access point (WAP 83 Troubleshoot installation issues 83 Hardware - HP Officejet Pro 8000 | User Guide - Page 9
...98 Ink cartridges and printheads 98 HP media ...98 B Support and warranty Obtain electronic support ...99 Hewlett-Packard limited warranty statement 100 Ink cartridge warranty information 101 Obtain HP telephone support 102 Before you call ...102 Support process ...102 HP support by phone - HP Officejet Pro 8000 | User Guide - Page 10
product stewardship program 123 Paper use ...123 Plastics ...123 Material safety data sheets 123 Recycling program ...123 HP inkjet supplies recycling program 123 Disposal of waste equipment by users in private households in the European Union ....124 Power consumption ...125 Chemical Substances - HP Officejet Pro 8000 | User Guide - Page 11
health and access to maintenance services. For more information, see HP Toolbox (Windows). Typically installed with the device software. HP Printer Utility (Mac OS X) Contains tools to configure print settings, calibrate the device, clean the printheads, print the configuration page, and find - HP Officejet Pro 8000 | User Guide - Page 12
the print quality diagnostic page. HP Web sites Provide the latest printer software, and product and support information. www.hp.com/support www.hp.com HP telephone support Lists information to contact HP. For more information, see Obtain HP telephone support. HP Solution Center (Windows - HP Officejet Pro 8000 | User Guide - Page 13
Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the accessibility of this product and HP's commitment to product - HP Officejet Pro 8000 | User Guide - Page 14
guides 5 Ink cartridge door 6 Ink cartridges 7 Printhead latch 8 Printheads 9 Tray 2 (Tray 2 is sold as an accessory. For ordering information, see Accessories.) Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Ink cartridge lights - HP Officejet Pro 8000 | User Guide - Page 15
(continued) NOTE: The printhead lights are only visible when a printhead needs attention. 3 Network button (available with some models) Wireless button (available with some models) 4 Cancel button 5 Resume button and light 6 Power button and light Back view 1 Power input 2 Ethernet network port 3 - HP Officejet Pro 8000 | User Guide - Page 16
until the Power light turns off before unplugging the power cord or turning off a power source. If you improperly turn off the HP product, the print carriage might not return to the correct position, which might cause problems with the printheads and print quality issues. Eco-Tips HP is committed - HP Officejet Pro 8000 | User Guide - Page 17
the printer driver Install the duplexer You can print on both sides of a sheet of paper automatically. For information on using the duplexer, see Print on must be sturdy and level. 2. Turn off the device, and disconnect the power cord. 3. Set the device on top of the tray. CAUTION: Be careful - HP Officejet Pro 8000 | User Guide - Page 18
Turn on accessories in the printer driver • To turn on accessories on Windows computers • To turn on accessories on Macintosh computers To turn on accessories on Windows computers After you install the device software on Windows computers, Tray 2 must be turned on in the print driver in order for it - HP Officejet Pro 8000 | User Guide - Page 19
the following topics: • Recommended papers for printing • Tips for selecting and using print media • Understand specifications for supported media • Set minimum margins Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed - HP Officejet Pro 8000 | User Guide - Page 20
longer lasting documents. HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. Available in - HP Officejet Pro 8000 | User Guide - Page 21
2 is designed to hold only plain paper. • Do not overload the trays. For more information, see Understand specifications for supported media. HP recommends loading special media no higher than 2/3 full. • To prevent jams, poor print quality, and other printing problems, avoid the following media - HP Officejet Pro 8000 | User Guide - Page 22
device. • Remove each sheet as it prints and set it aside to dry. printer driver, and configure the trays for the correct media type. HP recommends testing any paper before buying it in large quantities. • Understand supported sizes • Understand supported media types and weights Understand supported - HP Officejet Pro 8000 | User Guide - Page 23
(127 x 203 mm; 5 x 8 inches) Index card (216 x 279 mm; 8.5 x 11 inches) Hagaki* (100 x 148 mm; 3.9 x 5.8 inches) Ofuku Hagaki (148 x 200 mm; 5.8 x 7.9 inches) * Tray 2 Duplexer Select print media 19 - HP Officejet Pro 8000 | User Guide - Page 24
is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post. Understand supported media types and weights NOTE Up to 200 g/m2 (110 lb index) Capacity Up to 250 sheets of plain paper (25 mm or 1 inch stacked) Up to 70 sheets (17 mm or 0.67 - HP Officejet Pro 8000 | User Guide - Page 25
2 Type Plain paper only Duplexer Paper Output-bin All supported media Weight 60 to 105 g/m2 (16 to 28 lb bond) 60 to 105 g/m2 (16 to 28 lb bond) Capacity Up to 250 sheets of plain paper (25 mm or 1.0 inch stacked) Not applicable Up to 150 sheets of plain paper (text printing) Set minimum - HP Officejet Pro 8000 | User Guide - Page 26
to print on both sides of the paper, the minimum top and bottom margins must match or exceed 12 mm (0.47 inch). NOTE: For Mac OS X, the minimum bottom margin for all the media (except envelope, Hagaki, and Ofuku Hagaki) is 12 mm (0.47 inch). Load media This section provides instructions for - HP Officejet Pro 8000 | User Guide - Page 27
and right sides of the media, and then gently push the paper stack to the back of the tray. NOTE: Do not load paper while the device is printing. 4. Gently reinsert the tray. 5. Pull out the extension on trays, you must have Tray 2 installed and turned on in the printer driver. Configure trays 23 - HP Officejet Pro 8000 | User Guide - Page 28
left panel. • HP Toolbox (Windows): Click the Services, tab and click Paper Handling. • HP Printer Utility (Mac OS X): Click Trays Configuration from the Printer Settings panel. 3. Change the desired tray setting, and then press OK or Apply. Change print settings You can change print settings (such - HP Officejet Pro 8000 | User Guide - Page 29
NOTE: To set print settings for all print jobs, make the changes in the printer driver. For more information about the features of the Windows printer driver, see the online help for the driver. For more information about printing from a specific application, see the documentation that came with the - HP Officejet Pro 8000 | User Guide - Page 30
device specifications. For more information, see Understand specifications for supported media. • Specify duplex options in your application or in the printer driver. • Do not print on both sides of transparencies, envelopes, photo paper, glossy media, or paper lighter than 16 lb bond (60 g/m2) or - HP Officejet Pro 8000 | User Guide - Page 31
and then click Print. Print on special and custom-sized media To print on special or custom-sized media (Windows) 1. Load the in the Print menu. 3. Verify you have selected the HP device. 4. Select the media size. To set a custom media size: a. Click Manage Custom Sizes in the Paper Size pull- - HP Officejet Pro 8000 | User Guide - Page 32
also gain access to this feature from the Printing Shortcuts tab (Windows only). Open the printer driver, select the Printing Shortcuts tab, and select the printing shortcut for this print job drop-down list. • To print a borderless document (Windows) • To print a borderless document (Mac OS X) To - HP Officejet Pro 8000 | User Guide - Page 33
dpi for color printing and 1200 input dpi. This print settings, and then click Print. 12. If you printed on photo media with a tear-off tab, remove the tab to make the document completely borderless. Print a Web page (Windows only) You can print a Web page from your Web browser on the HP Printer - HP Officejet Pro 8000 | User Guide - Page 34
Chapter 3 Mac OS X: Click the printer icon in the Dock, select the document, and then click Delete. 30 Use the device - HP Officejet Pro 8000 | User Guide - Page 35
wireless (some models only) status report • Configure the device (Windows) • Configure the device (Mac OS X) • Set up the device for wireless server, and the HP Printer Utility. Windows users can use the control panel, the embedded Web server, the printer driver, the HP Toolbox, and myPrintMileage. - HP Officejet Pro 8000 | User Guide - Page 36
(Windows) Network Toolbox HP Printer Utility (Mac OS X) to obtain the following information.... Press and hold for three seconds the Cancel button to obtain information about the status of jobs that are being process, the operating statys of the device, the status of ink cartridges and printheads - HP Officejet Pro 8000 | User Guide - Page 37
Control panel Embedded Web server Toolbox (Windows) Network Toolbox HP Printer Utility (Mac OS X) to do the following... Reset the administrator password and network settings: Press and hold the Power button, press Network button, (on some models, press the Wireless button ), two times, press the - HP Officejet Pro 8000 | User Guide - Page 38
the device. • Embedded Web server • HP Toolbox (Windows) • Use the HP Solution Center (Windows) • HP Printer Utility (Mac OS X) Embedded Web server customer-specific preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies, or you - HP Officejet Pro 8000 | User Guide - Page 39
from the printer driver (Windows), or the HP Printer Utility (Mac OS X), the device must be on a network and must have an IP address. When you open the embedded Web server, you might receive an invalid certificate message. Accept the link to enter the EWS. • Web browser: In a supported Web browser - HP Officejet Pro 8000 | User Guide - Page 40
appear if the device is connected to a network. Support provides a number of support services. Order Supplies connects you to online ordering of supplies. HP Toolbox (Windows) The HP Toolbox provides maintenance information about the device. NOTE: The HP Toolbox can be installed from the Starter CD - HP Officejet Pro 8000 | User Guide - Page 41
about the device and ink cartridges. • Align Printheads: Guides you through aligning the printheads. For more information, see To align the printheads. • Clean Printheads: Guides you through cleaning the printheads. For more information, see To clean the printheads. • Calibrate color: Allows you to - HP Officejet Pro 8000 | User Guide - Page 42
the device, clean the printheads, print the configuration page, order supplies online, and find Web site support information. • Open the HP Printer Utility • HP Printer Utility panels • Use the HP Device Manager Open the HP Printer Utility To open the HP Printer Utility from the HP Device Manager - HP Officejet Pro 8000 | User Guide - Page 43
HP Printer Utility panels This section covers the following topics: • Information and Support panel • Printer Settings panel Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge - HP Officejet Pro 8000 | User Guide - Page 44
diagnostic page to view current device information, ink cartridge status, and printhead health status; to help troubleshoot problems; and to verify installation of optional accessories, such as Tray 2. If you need to call HP, it is often useful to print the self-test diagnostic page before calling - HP Officejet Pro 8000 | User Guide - Page 45
the network configuration or wireless (some models only) configuration page will also be printed. • HP Toolbox (Windows): Click the Services tab, and then click Print Self-Test Diagnostic Page. • HP Printer Utility (Mac OS X): Click Device Information from the Information and Support panel, and then - HP Officejet Pro 8000 | User Guide - Page 46
FullDplx, and 100T HalfDplx. 3. 802.11 Wireless (some models): Shows information about your wireless network connection, such as the hostname, the current Service Location Protocol (SLP) connection. SLP is used by network management applications for device management. The device supports SNMPv1 - HP Officejet Pro 8000 | User Guide - Page 47
privileges to install a printer driver on Windows® 2000, Windows® XP, or Windows Vista. When setting up the device, HP recommends that you connect the CD menu, click Install USB-connected Device, and follow the onscreen instructions. NOTE: You can also share the device with other computers using a - HP Officejet Pro 8000 | User Guide - Page 48
an automatic search for the printer driver. 2. Select the check box for specifying the driver location, and ensure that the print to the device. 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers - HP Officejet Pro 8000 | User Guide - Page 49
on a locally shared network. Install the device software on client computers After printer drivers are installed on the computer that is acting as the print server, the printing functionality can be shared. Individual Windows users who want to use the network device must install the software on - HP Officejet Pro 8000 | User Guide - Page 50
the device to a Windows XP or Windows Vista computer on a pure IPV6 network, follow these instructions to install the printer driver. NOTE: If you configuration or wireless (some models only) status report. 4. In the Windows Add Print Wizard, create a local printer, and select HP Standard TCP/ - HP Officejet Pro 8000 | User Guide - Page 51
HP Software icon. 2. Click Install Software, and follow the onscreen instructions slowed down when many users print to the device. Basic requirements must have IP addresses. (AppleTalk is not supported.) • The device that is being shared software installed, and the driver or PPD for the device - HP Officejet Pro 8000 | User Guide - Page 52
the Paper Size, and then click OK. d. In the document, click File, and then select Print. e. From the drop-down menu next to Printer, select Shared Printers, and then select your device. f. Make additional settings, if necessary, and then click Print. Set up the device for wireless communication - HP Officejet Pro 8000 | User Guide - Page 53
communication using the installer (Windows) • To set up the device for wireless communication using the installer (Mac OS X) • Connect the device using an ad hoc wireless network connection • To turn off wireless communication • Configure your firewall to work with HP devices • Change the connection - HP Officejet Pro 8000 | User Guide - Page 54
(AES). AES is defined in counter cipher-block chaining mode (CCM) and supports the Independent Basic Service Set (IBSS) to enable security between client workstations operating in ad hoc mode. To set up wireless communication using the installer (Windows) NOTE: For this method, you will need to have - HP Officejet Pro 8000 | User Guide - Page 55
: Reset the administrator password and network settings: Press and hold the Network button (on some models press the Wireless button), press the Resume button three times, and release the Network or Wireless button. For more information, see Troubleshooting tips and resources. Method 2 (Windows only - HP Officejet Pro 8000 | User Guide - Page 56
and outgoing ports, but some do. Another common problem is that HP software is not trusted by your firewall to wireless connection (Windows) 1. Select Start, Programs, HP, select your device, and then select Reconfigure Network Settings. 2. Press Add a Device. 3. Follow the onscreen instructions - HP Officejet Pro 8000 | User Guide - Page 57
from a USB connection to a wireless connection (Mac OS X) 1. Click the HP Device Manager icon on the Dock or in the Hewlett Packard folder in the Applications folder. 2. From the Information and Settings list, select Network Printer Setup Utility. 3. Follow the onscreen instructions to configure the - HP Officejet Pro 8000 | User Guide - Page 58
Macintosh computer. To uninstall from a Windows computer, method 1 1. Disconnect the device from your computer. Do not connect it to your computer until after you have reinstalled the software. 2. Press the Power button to turn off the device. 3. Follow the onscreen instructions. 4. If you are asked - HP Officejet Pro 8000 | User Guide - Page 59
CD into your computer's CD-ROM drive, and then start the Setup program. 6. Follow the onscreen instructions and also see To install the software before connecting the device (recommended). To uninstall from a Windows computer, method 3 NOTE: Use this method if Uninstall is not available in the - HP Officejet Pro 8000 | User Guide - Page 60
double-click HP Printer Installer. 7. Follow the onscreen instructions and also see To install the software before connecting the device (recommended). To uninstall from a Macintosh computer, method 2 1. Open the Finder. 2. Double-click Applications. 3. Double-click Hewlett-Packard. 4. Select your - HP Officejet Pro 8000 | User Guide - Page 61
• Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • Clear jams • Errors Supported ink cartridges Ordering cartridges online is - HP Officejet Pro 8000 | User Guide - Page 62
Chapter 5 Replace the ink cartridges You can check the estimated ink levels from the HP Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. For information about using these tools, see Use device management tools. You can also print the configuration page to view this - HP Officejet Pro 8000 | User Guide - Page 63
deteriorates, follow the steps below: 1. Check the health of the printheads. For more information, see To check printhead health. 2. Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To - HP Officejet Pro 8000 | User Guide - Page 64
click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel. 60 Maintain and troubleshoot - HP Officejet Pro 8000 | User Guide - Page 65
Windows): Click the Services tab, and then click Align Printheads, and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Align from the Information and Support panel. To clean the printheads If printed characters are incomplete, or dots or lines are missing from printouts, ink - HP Officejet Pro 8000 | User Guide - Page 66
Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Clean from the Information and Support panel. To clean the printhead contacts manually After the printheads are installed, one or more of the printhead lights might be blinking. If the printhead lights - HP Officejet Pro 8000 | User Guide - Page 67
-color squares, grouped on one face of the printhead. The nozzles are on a different face of the printhead. Ink will be visible on the nozzles. Touching the nozzles can cause permanent nozzle damage. Also, ink can permanently mark clothing. 8. After cleaning, place the printhead on a sheet of paper - HP Officejet Pro 8000 | User Guide - Page 68
in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Calibrate Linefeed from the Information and Support panel. To replace the printheads NOTE - HP Officejet Pro 8000 | User Guide - Page 69
5. Lift the handle of a printhead, and use it to pull the printhead out of its slot. 6. Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging. 7. Remove the new printhead from its package, and then remove its orange - HP Officejet Pro 8000 | User Guide - Page 70
device. Troubleshooting tips and resources Use the following tips and resources to resolve printing problems: • For a paper jam, see Clear a jam in the device. • For paper-feed problems, such as the paper skew and paper pick, see Solve paper-feed problems. • Power light is on and not blinking. When - HP Officejet Pro 8000 | User Guide - Page 71
current (AC) power outlet. For voltage requirements, see Electrical specifications. The device is not responding (nothing prints) If the device supports wireless communication, see also Solve wireless problems. Check the device setup For more information, see Troubleshooting tips and resources - HP Officejet Pro 8000 | User Guide - Page 72
Printer lights are blinking Check the error messages. For more information, see Control-panel lights reference. Use the following steps to try and solve the problem: • Remove and reinstall the printhead • Clean the printhead contacts manually • Replace the printhead Device takes a long time to print - HP Officejet Pro 8000 | User Guide - Page 73
ink, and the print job was cancelled. Replace the ink cartridges, and then resend the print job to the device. For more information, see Replace the ink cartridges. More than one page is being picked For more information on paper-feed problems, see Solve paper-feed problems. Solve printing problems - HP Officejet Pro 8000 | User Guide - Page 74
print • Colors do not line up properly • Text or graphics are streaked • Something on the page is missing or incorrect General print quality troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem - HP Officejet Pro 8000 | User Guide - Page 75
When the Power light is on and not flashing, reconnect the cable. Check the document file The document file may be damaged. If you can print other documents from the same application, try printing a backup copy of your document, if available. Ink is smearing Check the print settings Color documents - HP Officejet Pro 8000 | User Guide - Page 76
printer driver. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. Printout shows bleeding colors Check the ink cartridges - HP Officejet Pro 8000 | User Guide - Page 77
image may help. Clean the printhead Manually clean the printhead. For more information, see To clean the printhead contacts manually. Colors do not line up properly Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform - HP Officejet Pro 8000 | User Guide - Page 78
diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. Check the color print settings Make sure Print in Grayscale is not selected in the printer driver. Check the device - HP Officejet Pro 8000 | User Guide - Page 79
may have problems picking up the media. Media is not coming out correctly • Make sure the output tray extension is extended; otherwise, printed pages may fall to jam or pick multiple sheets at one time. Multiple pages are being picked up • Fan the media before loading. • Make sure the paper guides - HP Officejet Pro 8000 | User Guide - Page 80
paper may cause sheets to slide up within the device, causing the device to jam or pick multiple sheets at one time. • Use HP media for optimum performance and efficiency. For more information, see Select print media. Solve device management problems Configure the device (Windows) or Configure the - HP Officejet Pro 8000 | User Guide - Page 81
wireless (some models only) status report • If you are using a computer running Windows, make sure that the network ports created in the device driver match the device IP address. ◦ Print the device's network configuration page. ◦ Click Start, point to Settings, and then click Printers or Printers - HP Officejet Pro 8000 | User Guide - Page 82
router is using a hidden SSID • Make sure the wireless version of the HP device is set as the default printer driver (Windows only) • Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access point (WAP) 78 Maintain and troubleshoot - HP Officejet Pro 8000 | User Guide - Page 83
that is on and another that blinks. If your computer has indicator lights, check to see if the indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to the computer and the router. If you still do not see lights, there might be a problem with the router, the Ethernet - HP Officejet Pro 8000 | User Guide - Page 84
has been printed, check the Network Status and URL: Network Status URL • If the Network Status is Ready, the HP device is actively connected to a network. • If the Network Status is Offline, the HP device is not connected to a network. Run the Wireless Network Test (using the instructions at the - HP Officejet Pro 8000 | User Guide - Page 85
Do one of the following, depending on the printer status: a. If the HP device is Offline, right-click the device, and click Use Printer Online. b. If the HP device is Paused, right-click the device, and click Resume Printing. 4. Try using the HP device over the network. Solve wireless problems 81 - HP Officejet Pro 8000 | User Guide - Page 86
for the version of the printer driver that is connected wirelessly, and select Set as Default Printer. Make sure the HP Network Devices Support service is running (Windows only) To restart the HP Network Device Support service 1. Delete any print jobs currently in the print queue. 2. On the desktop - HP Officejet Pro 8000 | User Guide - Page 87
is loaded with paper. • Make sure that no lights are on or blinking except the Power light, which should be on. If a light other than the Power light is on or blinking, there is an error. For more information, see Control-panel lights reference. • Make sure that the device can print a configuration - HP Officejet Pro 8000 | User Guide - Page 88
the printheads and ink cartridges • Make sure that all of the printheads and ink cartridges are firmly download the device driver from the HP Web site (www.hp.com/support). NOTE: After correcting any problems, run the installation program again. Solve network problems General network troubleshooting - HP Officejet Pro 8000 | User Guide - Page 89
the Wireless button ), two times, press the press the Cancel button three times, and release the Power button. For more information, see Troubleshooting tips and resources. 2. Press the Network button to print the network configuration pag,e and verify that the network settings have been reset. By - HP Officejet Pro 8000 | User Guide - Page 90
in the device • Tips for avoiding jams Clear a jam in the device To clear a jam 1. Remove all media from the output tray. CAUTION: Trying to clear a paper jam from the front of the device can damage the print mechanism. Always access and clear paper jams through the duplexer. 2. Check the duplexer - HP Officejet Pro 8000 | User Guide - Page 91
(Windows) and how to fix the errors. • Printhead(s) Missing - The following printhead appears to be missing, not detected, or incorrectly installed • Incompatible Printhead - The following printhead is not intended for use in this printer • Printhead problem - The following printhead has a problem - HP Officejet Pro 8000 | User Guide - Page 92
damaged • Cartridge Problem - The following cartridge must be replaced • Paper Mismatch - Paper detected does not match paper size or type selected • The cartridge cradle cannot move. Please turn device power off. Check device for paper jam or other obstruction • Paper Jam - There is a paper jam (or - HP Officejet Pro 8000 | User Guide - Page 93
Problem - The following cartridge must be replaced Use the following to correct the error: • Replace the ink cartridges • HP inkjet supplies recycling program Paper Mismatch - Paper detected does not match paper size or type selected Use the following to correct the error: • Load media • Print - HP Officejet Pro 8000 | User Guide - Page 94
the following to correct the error: • Replace the ink cartridges • HP inkjet supplies recycling program Printer Offline - Your printer is currently offline Use the following to correct the error: To check if the printer is paused or offline (Windows) 1. Depending upon your operating system, do one - HP Officejet Pro 8000 | User Guide - Page 95
General printer error If you are going to move or transport the product after receiving this message, make sure you keep it upright and do not tip it on its side to avoid ink leakage. There was a problem with the product. Write down the error code provided in the message, and then contact HP support - HP Officejet Pro 8000 | User Guide - Page 96
-panel lights 1 Ink cartridge lights 2 Printhead lights NOTE: The printhead lights are only visible when a printhead needs attention. 3 Network button (available with some models) Wireless button (available with some models) 4 Cancel button 5 Resume button and light 6 Power button and light 92 - HP Officejet Pro 8000 | User Guide - Page 97
ready. No action is required. The Power light blinks. The Power light and the Resume light blink. The device is turning on or off, or is processing a print job. No action is required. The device is pausing for the ink to dry. Wait for the ink to dry. Print media is jammed in the device. Remove all - HP Officejet Pro 8000 | User Guide - Page 98
of paper. Load paper, and press the Resume button. A cover is not closed completely. Make sure all covers are completely closed. The Power light and the Resume light blink, and one or more of the ink cartridge lights are on. The Power light is on, and one or more of the printhead lights blink. One - HP Officejet Pro 8000 | User Guide - Page 99
the indicated printhead. The Power light is on, and one or more of the ink cartridge lights blink. One or more of the ink cartridges are missing, damaged, or not properly installed. • Install the indicated ink cartridge, and then try to print. Remove and reinsert the ink cartridge a few times - HP Officejet Pro 8000 | User Guide - Page 100
, and then plug the power cord back in, and try printing. The Power light, Resume light, and one or more ink cartridge lights blink. Non-HP ink has been detected in one or more of the cartridges. CAUTION: Product failure or damage attributable to the use of non-HP ink is not covered under warranty - HP Officejet Pro 8000 | User Guide - Page 101
HP USB Network Print Adapter Q6275A HP Wireless Printing Upgrade Kit HP Wireless G Print Server Q6236A, Q6259A Q6301A, Q6302A Optional second tray for up to 250 pages of plain paper External print server External print server (USB 2.0) Wireless or wired external print server USB 2.0 printer - HP Officejet Pro 8000 | User Guide - Page 102
covers the following topics: • Ink cartridges and printheads • HP media Ink cartridges and printheads Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ordering by telephone, locating a local store and printing a shopping list. In - HP Officejet Pro 8000 | User Guide - Page 103
not solve your problem, try using one of the following support services to obtain assistance. This section contains the following topics: • Obtain electronic support • Hewlett-Packard limited warranty statement • Ink cartridge warranty information • Obtain HP telephone support • Prepare the device - HP Officejet Pro 8000 | User Guide - Page 104
Appendix B Hewlett-Packard limited warranty statement 100 HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is depleted or the "end of - HP Officejet Pro 8000 | User Guide - Page 105
The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink - HP Officejet Pro 8000 | User Guide - Page 106
• HP Quick Exchange Service (Japan) • HP Korea customer support Before you call Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Software programs from other companies might be included with the HP device. If you experience problems - HP Officejet Pro 8000 | User Guide - Page 107
troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP device 3. Call HP support. Support options and availability vary by device, country/region, and language. HP support by phone The phone support - HP Officejet Pro 8000 | User Guide - Page 108
most current list of telephone support numbers, see www.hp.com/support. www.hp.com/support $IULFD (QJOLVKVSHDNLQJ $IULTXH IUDQFRSKRQH $UJHQWLQD %XHQRV$LUHV $UJHQWLQD $XVWUDOLD $XVWUDOLD RXWRIZDUUDQW ˜VWHUUHLFK SP %HOJL - HP Officejet Pro 8000 | User Guide - Page 109
may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP device at additional costs. Go - HP Officejet Pro 8000 | User Guide - Page 110
Appendix B HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see Pack the device. HP Korea customer support 106 Support and warranty - HP Officejet Pro 8000 | User Guide - Page 111
for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the following items before returning your device: • The ink cartridges and printheads • The power cord, USB cable, and any - HP Officejet Pro 8000 | User Guide - Page 112
the print carriage to stop moving, and then unplug the power cord from the printer. NOTE: If the printer cannot be powered on, use a pen to remove the printhead cover. 3. Lift the printhead latch. 4. Lift the handle of a printhead, and use it to pull the printhead out of its slot. 108 Support and - HP Officejet Pro 8000 | User Guide - Page 113
the HP customer support call agent instructs you to. 6. Close the top cover. NOTE: If you have opened the printhead cover, use your thumb to press the catch, and reinsert the printhead cover. 7. After the printer is idle and the print carriage has returned to its parked position, press the Power - HP Officejet Pro 8000 | User Guide - Page 114
shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful). • A copy of the sales slip or other proof of purchase to establish the warranty coverage period. • Your - HP Officejet Pro 8000 | User Guide - Page 115
media-handling specifications, see Understand specifications for supported media. • Physical specifications • Product inches) to the height of the device. Device weight (does not include printing supplies) Device with duplexer: 7.2 kg (17.2 lb) With Tray 2: Adds 2.6 kg (5.7 lb) Device - HP Officejet Pro 8000 | User Guide - Page 116
Print method Ink cartridges Printheads Supply yields Device languages Font support Duty cycle Capacity • USB 2.0-compliant high speed • Fast Ethernet 10/100Base-TX for wired network connection (some models only) • Wireless 802.11b/g (some models only) Drop-on-demand thermal inkjet printing Four ink - HP Officejet Pro 8000 | User Guide - Page 117
, 512 MB RAM, 225 MB free hard disk space, Microsoft Internet Explorer 6.0 • Microsoft® Windows x64 Service Pack 1: AMD Athlon 64 or AMD Opteron processor, Intel Xeon or Pentium processor with Intel EM64T support, 512MB RAM, 160 MB free hard disk space, Microsoft Internet Explorer 6.0 • Microsoft - HP Officejet Pro 8000 | User Guide - Page 118
are not supported) • A Print resolution Black Up to 1200 dpi with pigmented black ink Color HP enhanced photo quality (up to 4800 by 1200 dpi Optimized on HP Premium Plus photo papers ° F) Electrical specifications Power supply Universal power adapter (external) Power requirements Input voltage: 100 - HP Officejet Pro 8000 | User Guide - Page 119
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) Sound pressure (bystander position) LpAd 54 (dBA) Sound power LwAd 6.7 (BA) Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) 115 - HP Officejet Pro 8000 | User Guide - Page 120
power cord • Toxic and hazardous substance table • Regulatory information for wireless products used in accordance with the instructions, may cause harmful interference to information, contact: Manager of Corporate Product Regulations Hewlett-Packard Company 3000 Hanover Street Palo Alto, Ca 94304 - HP Officejet Pro 8000 | User Guide - Page 121
Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Toxic and hazardous substance table Toxic and hazardous substance table 117 - HP Officejet Pro 8000 | User Guide - Page 122
radio frequency radiation Caution The radiated output power of this device is far below the This product and any attached external antenna, if supported, shall be placed in such a manner to of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 and RSS GEN - HP Officejet Pro 8000 | User Guide - Page 123
Notice to users in Taiwan Regulatory information for wireless products 119 - HP Officejet Pro 8000 | User Guide - Page 124
product is valid only if powered with the correct CE-marked AC adapter provided by HP. If this product has HP Officejet Pro 8000 Printer) or SNPRC-0702-02 (HP Officejet Pro 8000 Wireless Printer). This regulatory number should not be confused with the marketing name (HP Officejet Pro 8000 Printer - HP Officejet Pro 8000 | User Guide - Page 125
Model Number:1) Product Options: Hewlett-Packard Company DoC#: SNPRC-0702-01-A 60, Alexandra Terrace, # 07-01 The Comtech, Singapore 118502 HP Officejet Pro 8000 Printer Series SNPRC-0702-01 C9101A / Automatic 2-Sided Printing Device CB090A / 250-sheet Paper Tray conforms to the following - HP Officejet Pro 8000 | User Guide - Page 126
Product Options: Radio Module Number: Hewlett-Packard Company DoC#: SNPRC-0702-02-A 60, Alexandra Terrace, # 07-01 The Comtech, Singapore 118502 HP Officejet Pro 8000 Printer Series SNPRC-0702-02 C9101A / Automatic 2-Sided Printing Device CB090A / 250-sheet Paper Tray RSVLD-0608 conforms to the - HP Officejet Pro 8000 | User Guide - Page 127
Hewlett-Packard hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges - HP Officejet Pro 8000 | User Guide - Page 128
more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union - HP Officejet Pro 8000 | User Guide - Page 129
Power consumption Power usage drops significantly while in Sleep mode, which saves natural Data Sheet or Specifications Sheet. Qualified products are also listed at www.hp.com/go/energystar. Chemical Substances HP is committed to providing our customers with information about the chemical substances - HP Officejet Pro 8000 | User Guide - Page 130
Appendix D Third-party licenses Third-party licenses Expat Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software - HP Officejet Pro 8000 | User Guide - Page 131
being used are not cryptographic related :-). 4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER - HP Officejet Pro 8000 | User Guide - Page 132
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - HP Officejet Pro 8000 | User Guide - Page 133
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - HP Officejet Pro 8000 | User Guide - Page 134
Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed to (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) - HP Officejet Pro 8000 | User Guide - Page 135
17 sizes supported 19 tray supported 20 cartridges. See ink cartridges colors bleeding 72 do not line up 73 printing incorrectly 72 specifications 114 troubleshooting 72 connections changing Ethernet to wireless 53 changing USB to wireless (Mac OS X) 53 changing USB to wireless (Windows) 52 features - HP Officejet Pro 8000 | User Guide - Page 136
ink cartridges 58 software (Mac OS X) 47 software (Windows) 43 software installation suggestions 84 tray 2 13 troubleshooting issues 83 Windows network software 44 IP address checking for device 76 static setting 67 J jams clearing 86 paper to avoid 17 preventing 87 L language, printer 112 lights - HP Officejet Pro 8000 | User Guide - Page 137
114 power supply 114 troubleshooting 67 print cartridges. See ink cartridges print driver version 102 printer driver accessories settings 14 settings 24 version 102 warranty 100 printheads aligning 61 cleaning 61 cleaning contacts manually 62 diagnostic page, print- quality 59 health check 59 lights - HP Officejet Pro 8000 | User Guide - Page 138
20 clearing jams 86 feeding troubleshooting 75 installation tray 2 13 loading paper 22 locating 10 locking 23 paper guides illustration 10 paper types and weights supported 20 paper-sizes supported 18 setting default 23 turning on in printer driver 14 troubleshooting colors 72 colors do not - HP Officejet Pro 8000 | User Guide - Page 139
- HP Officejet Pro 8000 | User Guide - Page 140
© 2009 Hewlett-Packard Development Company, L.P. www.hp.com/support Podręcznik użytkownika
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A809
User Guide
OFFICEJET PRO
8000