HP Officejet Pro 8100 Getting Started Guide - Page 13

English Solve setup problems Problems using HP ePrint If you are having problems using ePrint, check the following: • Make sure the printer is connected to the Internet using an Ethernet or wireless connection. Note: You cannot use these web features if the printer is connected using a USB cable. • Make sure you are sending documents that meet the HP ePrint requirements. For more information, see "HP ePrint guidelines" on page 7. • If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are entering are valid: • Make sure the latest product updates have been installed on the printer. For more information, see "Update the printer" on page 7. • Check the settings being used by the Web browser you are using (such as Internet Explorer, Firefox, or Safari). Note: If a mandatory update is required for the printer, HP ePrint will be turned off and will not be available until the update has been installed. After the update has been installed, set up HP ePrint again. For more information, see "Set up HP ePrint" on page 6. • Make sure HP ePrint is enabled on the printer. For more information, see "Set up HP ePrint" on page 6. • Make sure that the printer's email address is the only address listed in the "To" line of the email message. If other email addresses are listed in the "To" line, the attachments you are sending might not print. • If your proxy server requires a username and password, make sure the information has been entered correctly. • Check with the IT administrator or person who set up your firewall. If the proxy settings used by your firewall have changed, you must update these settings in either the printer's control panel or ePrintCenter. If these settings are not updated, you will not be able to use HP ePrint. For more information, see "Set up HP ePrint" on page 6. Tip: For additional help setting up and using HP ePrint, visit www.eprintcenter.com. 13