HP Officejet Pro 8630 User Guide

HP Officejet Pro 8630 Manual

HP Officejet Pro 8630 manual content summary:

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    HP Officejet Pro 8610 e-All-in-One/HP Officejet Pro 8620 e-All-in-One/HP Officejet Pro 8630 e-All-in-One User Guide
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    set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Acknowledgements Microsoft, Windows, Windows XP
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    . 1. Read and understand all instructions in the documentation that comes with the printer. 2. Observe all warnings and instructions marked on the product. 3. Unplug , see Solve a problem on page 121. 8. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
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    panel display icons 9 Change printer settings ...10 HP Digital Solutions ...12 What are HP Digital Solutions 12 HP Digital Filing 12 HP Digital Fax 12 Requirements ...12 Set up HP Digital Solutions 14 Set up HP Digital Filing 14 Set up Scan to Network Folder 14 Set up Scan to Email 15 Set up
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    ...53 Copy ...54 Scan ...56 Scan an original ...56 Scan to a computer 56 Scan to a memory device 57 Scan using Webscan ...57 Scanning documents as editable text 58 5 Fax ...61 Send a fax ...62 Send a standard fax ...62 Send a standard fax from the computer 63 Send a fax manually from a phone 63
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    Error Correction Mode 66 Receive a fax ...67 Receive a fax manually faxes using HP Digital Fax 71 HP Digital Fax requirements 72 Activate HP Digital Fax 72 Modify HP Digital Fax services ...81 Fax over Internet Protocol ...82 Fax reports ...83 Print fax confirmation reports 83 Print fax error
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    off HP ePrint 92 Print apps ...92 Use print apps 92 Manage print apps 92 Turn off print apps 92 Remove Web Services ...93 7 Work with ink cartridges ...95 Information on ink cartridges and the printhead 96 Check the estimated ink levels ...97 Printing with black or color ink only ...98 Replace
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    support period 123 Get help from the printer control panel 124 Understand printer reports ...125 Printer status report ...125 Network configuration page 126 Solve printer problems ...129 The printer shuts down unexpectedly 129 Printhead alignment fails 129 Paper-feed problems ...129 The printer
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    can receive faxes 148 Solve HP ePrint and HP Printables problems 149 Solve network problems ...150 General network troubleshooting 150 Unable to connect the printer wirelessly 150 Step 1: Make sure the Wireless (802.11) light is turned on 150 Step 2: Make sure the computer is connected to the
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    176 Environmental product stewardship program 177 Paper use ...177 Plastics ...177 Material safety data sheets 177 Recycling program ...178 HP inkjet supplies recycling program 178 Disposal of waste equipment by users 178 Power consumption ...178 Chemical substances ...178 Battery disposal
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    computer dial-up modem and voice mail 201 Serial-type fax setup ...203 Test fax setup ...204 Appendix C Errors (Windows) ...205 Fax memory full ...207 Unable to communicate with printer 208 Low on ink ...209 Printhead Problem ...210 Ink Cartridge Problem ...211 Replace the ink cartridge ...212
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    cartridge failure ...225 Printer supply upgrade ...226 Printer supply upgrade successful 227 Printer supply upgrade problem ...228 Non-HP ink cartridges installed ...229 Using Genuine HP Cartridges has its Rewards 230 Counterfeit Cartridge Advisory ...231 Used, Refilled or Counterfeit Cartridge
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    xiv ENWW
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    1 How do I? ● Get started on page 3 ● Print on page 41 ● Copy and scan on page 53 ● Fax on page 61 ● Web Services on page 87 ● Work with ink cartridges on page 95 ● Solve a problem on page 121 ENWW 1
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    2 Chapter 1 How do I? ENWW
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    2 Get started This guide provides details about how to use the printer and how to resolve problems. ● Accessibility ● HP EcoSolutions (HP and the Environment) ● Understand the printer parts ● Use the printer control panel ● HP Digital Solutions ● Near field communication (NFC) ● Paper basics ● Load
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    , buttons, paper trays, and paper-width guides can be operated by users with limited strength and reach. Support For more details about the accessibility of this printer and HP's commitment to product accessibility, visit HP's website at www.hp.com/accessibility. (OS X) For accessibility information
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    features on or off from the printer software or Embedded web server (EWS). To open the printer software, see Open the HP printer software (Windows) on page 37 turn the printer off, the print carriage might not return to the correct position, causing problems with the ink cartridges and print
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    web content with HP Smart Print. For more information, visit www.hp.com/go/smartprint. ● Change the print mode to a draft setting. The draft setting uses less ink. ● Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges. 6 Chapter 2 Get started
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    Understand the printer parts This section contains the following topics: ● Front view ● Printing supplies area ● Back view Front view 1 Document feeder paper-width guides 2 Document feeder tray 3 Scanner glass 4 Control panel display 5 Output tray 6 Output tray extender 7 Main input
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    door 2 Ink cartridges 3 Printhead 4 Printhead latch NOTE: Printing supplies should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn off the printer when a cartridge is missing. Back view
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    exists and also provides easy access to the network status screen. Displays wireless status and menu options. For more information, see Set up the printer for wireless communication on page 106. NOTE: (Ethernet) and (Wireless) do not display at the same time. Showing the Ethernet icon or the
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    to display the Web Services Settings where you can view the printer's email address and make ePrint settings. For more information, see HP ePrint on page ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges
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    settings or print reports, use the options available on the Setup Menu screen. 1. From the printer control panel display, touch and slide your finger across the screen and then touch Setup. 2. Touch and scroll through the screens. 3. Touch the screen items
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    HP Digital Filing, you can simply walk up to the printer, select the options on the printer control panel, and either scan documents directly to computer money on paper and ink, as well as helping reduce paper consumption and waste. Requirements Before you set up the HP Digital Solutions, make sure
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    printer is connected using a USB cable, you scan documents to a computer or attach scans to an email message using the HP software. For more information, see Scan used to log onto the network. NOTE: HP Digital Filing does not support Active Directory. For Scan to Email, Fax to Email ● A valid
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    software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 37. 2. Go to the Scan section under Print, Scan & Fax, and then double-click Scan to Network Folder Wizard. 3. Follow the on-screen instructions. 14 Chapter 2 Get started
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    server on page 118. To set up Scan to Network Folder from the printer software (OS X) 1. Open HP Utility. For more information, see HP Utility (OS X) on page 117. 2. Click Scan to Network Folder under the Scan Settings section, and then follow the on-screen instructions. NOTE: You can customize the
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    of the Scan to Email Wizard. When you click Finish, the EWS is displayed in your computer's default web printer software (OS X) 1. Open HP Utility. For more information, see HP Utility (OS X) on page 117. 2. Click Scan to Email under the Scan Settings section. 3. Follow the on-screen instructions
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    37. 2. Go to the Fax section under the Print, Scan & Fax, and then double-click Digital Fax Setup. 3. Follow the on-screen instructions. NOTE: After you set up HP Digital Fax, you can use the printer's embedded web server (EWS) to edit HP Digital Fax settings. To open the EWS automatically, make
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    Solutions To use the HP Digital Solutions available with the printer, follow the appropriate instructions. Use HP Scan to Network Folder 1. Load your original print-side down on the right-front corner of the scanner glass or print-side up in the ADF.
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    . Look for on the front of the printer, near the printer control panel, and then touch your mobile device to this area to print. For more information about supported mobile devices and capabilities, visit the HP Mobile Printing web site (www.hp.com/go/mobileprinting). NOTE: This feature is available
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    Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain
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    custom T-shirts from your digital photos. Order HP paper supplies The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo
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    www.hp.com. Look for the Shop for Products and Services link . ● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the trays or ADF: ◦ is heavily textured, embossed, or does not accept ink well ◦ Paper that is too lightweight or stretches easily
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    Load paper This section provides instructions for loading paper into the printer. ● Load standard-size paper ● Load envelopes ● Load cards and photo paper Load standard-size paper To load standard paper: 1. Pull out main input tray. 2. Slide the paper-width guides out as far as possible. 3. Insert
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    4. Slide the paper-width guides in the tray until they touch the edge of the stack of paper 2) on page 30 for how to load paper. Load envelopes To load an envelope: NOTE: If your printer has a second tray (Tray 2), do not insert envelopes for printing in this slot. 1. Pull out main input tray.
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    marking in the tray. For more help, refer to the diagram engraved in the tray. NOTE: Do not load envelopes while the printer is printing. 3. Slide the paper-width guides in the tray until they touch the edge of the stack of envelopes, and then reinsert the tray. 4. Pull out the output
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    Make sure the stack of paper is inserted as far inside the printer as possible and does not exceed the lower line marking in the tray is pointing towards the front of the printer. NOTE: Do not load paper while the printer is printing. 3. Slide the paper-width guides in the tray until they touch the
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    2. Load your original print-side down near to the engaved guides along the scanner glass edge as shown in the following illustration. NOTE: If you are using the scanner glass, ensure that the automatic document feeder is empty. Otherwise, the printer will sense the document in the ADF instead of the
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    paper on page 22. NOTE: Scanning double-sided documents on A4, Letter-, or legal-size paper can only be supported by some models of the printer ADF. NOTE: Some features, feeder tray. 2. Slide the paper-width guides inward until they stop at the left and right edges of the paper. 28
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    files from the USB flash drive to your computer or scan files to the USB flash drive from the printer. CAUTION: Attempting to remove a USB flash printer does not support encrypted USB flash drives. To connect a USB flash drive ▲ Insert the USB flash drive to the USB port on the front of the printer
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    the accessories online at www.hp.com. Look for Shop for Products and Services. ● To install a printer on top of the tray. CAUTION: Be careful to keep your fingers and hands clear of the bottom of the printer. 4. Connect the power cord and turn on the printer. 5. Enable Tray 2 in the printer driver
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    supports only plain paper that are not smaller than A4 or Letter . For more information about the capcity of the input tray, see Input tray capacity on page 165. 1. Pull the tray out of the printer only with plain paper. 3. Slide the paper-width guides in the tray to adjust them for the size that
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    one type of paper in a tray. NOTE: Tray 2 supports only plain paper. To achieve this Follow these steps Have paper printer software or EWS. To access EWS and the printer software, see Embedded web server on page 118 and Open the HP printer software (Windows) on page 37. 1. Make sure the printer
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    -down list. Do the following if you do not see options on the Print dialog. ● OS X v10.6: Click the blue disclosure triangle next to the Printer selection to access the print options. ● OS X Lion and Mountain Lion: Click Show Details to access the print options. ENWW Set up and use accessories
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    Maintain the printer This section provides instructions for keeping the printer in top working condition. Perform these scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page
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    it does not pick up plain paper, you can clean the rollers and separator pad. To clean the rollers or separator pad 1. Turn off the printer by pressing the (the Power button) and unplug the power cord from the electrical socket. 2. Remove all originals from the document feeder tray. 3. Lift the
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    , follow these instructions: a. In the Web Services Settings section, click Setup, click Continue, and follow the on-screen instructions. b. If prompted, choose to allow the printer to check for and install printer updates. NOTE: If a printer update is available, the printer downloads and installs
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    on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name. ENWW Open the HP printer software (Windows) 37
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    the power light turns off before unplugging the power cord or turning off a power strip. CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing problems with the ink cartridges and print quality issues. 38 Chapter 2 Get started ENWW
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    . TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems. (Windows) If you're having trouble printing, run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will
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    40 Chapter 2 Get started ENWW
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    3 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best
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    Print documents TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For more information, see HP ePrint on page 91. To print from software (
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    2. From the File menu in your software, choose Print. 3. Make sure your printer is selected. 4. Set the print options. Do the following if you do not see dialog. ● OS X v10.6: Click the blue disclosure triangle next to the Printer selection to access the print options. ● OS X Lion and Mountain Lion:
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    a. Select the appropriate envelope size from the Paper Size pop-up menu. b. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to Plain Paper. 5. Click Print. 44 Chapter 3 Print ENWW
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    This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, and without any additional software or printer drivers. For more information, see HP ePrint on page 91. To print a photo from the computer (Windows
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    a memory card You can connect a USB flash drive (such as a keychain drive or portable hard drive) to the USB port on the front of the printer. For more information about using memory devices, see Insert a USB flash drive on page 29. CAUTION: Attempting to remove a memory device while it is being
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    Paper/Quality tab. 5. From the Media drop-down list, select a media type from the available list. ● HP Premium Plus Photo Papers ● HP Advanced Photo Papers 6. Click the Advanced button. 7. In the Printer Features area, select Yes from the Print in Max DPI drop-down list. 8. Select the appropriate
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    printing accessory (duplexer). NOTE: Two-sided printing requires an automatic two-sided printing accessory (duplexer) to be installed on the printer. NOTE: You can perform manual duplexing by first printing only the odd pages, flipping the pages over, and then printing only the even pages. To print
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    acceptable, see Solve printing problems on page 131 for more information. ● Use Original HP ink cartridges. ● Install both the black and color cartridges correctly. For more information, see Replace the ink cartridges on page 99. ● Check the estimated ink levels in the cartridges to make sure there
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    Media drop-down list does not support it. ◦ Preserve Layout: This pages are not created. ◦ HP Real Life Technologies: This feature cannot delete the default printing shortcuts. Printer settings tips (OS X) ● On the Print dialog white document using only black ink, choose the Paper Type/Quality from the
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    Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will
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    52 Chapter 3 Print ENWW
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    4 Copy and scan ● Copy ● Scan ENWW 53
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    the various settings available from the printer control panel. In the Copy menu, touch or Settings and change the desired settings. ● Number of Copies ● Paper Size ● Paper Type ● Tray Selection ● HP Copy Fix ● Two-Sided (This feature is available with HP Officejet Pro 8620/8630.) ● ID Copy ● Quality
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    ● Enhancements ● Set as New Defaults ENWW Copy 55
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    a computer. Using the HP printer software, you can also scan documents into a format that you can search, copy, paste, and even edit. NOTE: Some scan functions are only available after you have installed the HP printer software. TIP: If you have problems scanning documents, see Solve scan problems
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    the hard disk. 2. Choose the type of scan profile you want and follow the on-screen instructions. Scan to a memory device You can scan directly to a USB flash drive from the printer control panel without using a computer or the HP printer software. NOTE: To scan documents as editable text, use the
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    available even if you have not installed the HP printer software on your computer. NOTE: Webscan is turned off and needs your network. To scan using Webscan NOTE: Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load
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    pdf) from the File Type dropdown menu. 5. Click Scan and follow the on-screen instructions. To scan documents as editable text (OS X) 1. Load your Load an original in the document feeder on page 28. 2. Open HP Scan. HP Scan is located in the Applications/Hewlett-Packard folder at the top level of
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    , or has missing or combined characters, "rn" might appear as "m." ◦ The text is on a colored background. Colored backgrounds can cause images in the foreground to blend too much. ● Choose the correct type of editable text. Be sure to select a shortcut or preset that allows scanning as editable text
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    faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax you have set up the printer correctly for faxing. You can verify if the fax correct by running the fax setup test from the printer control panel. Learn more about fax setup and test
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    ● Send a fax manually from a phone ● Send a fax using monitor dialing ● Send a fax from memory ● Send a fax to multiple recipients ● Send a fax in Error Correction Mode Send a standard fax You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel
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    printer software using the installation program provided on the HP software CD provided with the printer. To send a standard fax from the computer (Windows) 1. Open the document on your computer faxing the document. Send a fax manually from a phone Sending a fax manually allows you to make a phone
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    on the phone that is connected to the printer. NOTE: Do not use the keypad on the control panel of the printer when manually sending a fax. You must use the fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is
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    received number. For more information about creating speed-dial entries, see Set up speed-dial entries on page 74. 4. Touch Black or Color. The printer scans the originals into memory and sends the fax when the receiving fax machine is available. Send a fax to multiple recipients You can send a fax
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    instruction to create a recipient group. 5. Touch the recipient group from the Select Speed Dial screen. 6. Touch Start Fax. If the printer limitations. The printer scans the fax into Error Correction Mode Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors
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    connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. NOTE: You can pick up the handset to talk or listen for fax tones. You can receive faxes manually from a phone that is: ● Directly connected to the printer (on the 2-EXT port) ● On the
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    Setup. 2. Touch Fax Setup. 3. Touch Advanced Fax Setup. 4. Touch Backup Fax Reception. 5. Touch the required setting. On On Error Only Off The default setting. When Backup fax is On, the printer stores all received faxes in memory. This enables you to reprint up to 30 of the most recently printed
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    enbabled, your printer can receive and forward the black-and-white faxes only. A received color fax is forwarded in black and white. HP recommends that turned on), the printer prints the fax. If you set up the printer to print error reports for received faxes, it also prints an error report. 6. At
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    you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not print faxes received from varies by model.) NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/ region, Junk Fax Blocker Setup
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    the caller ID list, touch Select from Caller ID History. - or To manually enter a fax number to block, touch Enter new number. 8. After entering using HP Digital Fax If the printer is connected to your computer with an Ethernet cable, wireless connection, or USB cable, you can use HP Digital Fax
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    settings from the HP printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 37. 2. In the HP printer software, click Digital Fax Setup Wizard under Print, Scan & Fax. 3. Follow the on-screen instructions. 72 Chapter 5 Fax
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    To modify settings from the HP printer software (OS X) 1. Open HP Utility. For more information, see HP Utility (OS X) on page 117. 2. Select the printer. 3. Click Digital Fax Archive in the Fax Settings section. Turn off HP Digital Fax 1. From the printer control panel display, touch and slide your
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    In addition to creating and managing speed-dial entries from the printer control panel, you can also use tools available on your computer, such as the HP software included with the printer and the printer EWS. For more information, see Printer management tools on page 115. ● Set up and change speed
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    entry, and then touch OK. 6. Type the name for the speed-dial entry, and then touch Done. To change group speed-dial entries 1. From the printer control panel display, touch and slide your finger across the screen and then touch Setup. 2. Touch Fax Setup, and then select Speed Dial Setup. 3. Select
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    1. From the printer control panel display, touch and slide your finger across the screen and 1. Load paper in the tray. For more information, see Load paper on page 23. 2. From the printer control panel, touch Setup. 3. Touch Fax Setup, and then touch Speed Dial Setup. 4. Touch Print Speed Dial List
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    incoming calls. ● Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer answers all incoming calls and faxes. ● Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call
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    ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the printer detects the specified ring pattern, you do not have a distinctive ring service, use the default ring pattern, which is All Rings. NOTE: The printer cannot receive faxes when the main
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    following: ● Touch the ring pattern assigned by your telephone company to fax calls. - Or ● Touch Ring Pattern Detection, and then follow the instructions on the printer control panel. NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature before it
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    ) service If you experience problems sending and receiving faxes, try using a lower Fax Speed. The following table provides the available fax speed settings. Fax speed setting Fast Medium Slow Fax speed v.34 (33600 baud) v.17 (14400 baud) v.29 (9600 baud) To set the fax speed 1. From the printer
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    method is called Fax over Internet Protocol (FoIP). For more information, see Fax over Internet Protocol on page 82. HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use
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    the printer. Support for traditional fax transmission over any Internet protocol telephone systems are often limited. If you experience problems Error Correction Mode on page 66. If you have questions about Internet faxing, contact your Internet faxing services support department or your local service
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    print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem sending
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    Fax Confirmation with image. Print fax error reports You can configure the printer so that it automatically prints a report when there is an error during transmission or reception. To set the printer to print fax error reports automatically 1. From the printer control panel display, touch and slide
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    transaction to occur. Details include the fax number, number of pages, and the fax status. To print the Last Fax Transaction report 1. From the printer control panel display, touch and slide your finger across the screen and then touch Setup. 2. Touch Fax Setup, and then touch Fax Reports. 3. Touch
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    86 Chapter 5 Fax ENWW
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    6 Web Services The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle-and all without using a computer. NOTE: To use these web features, the printer must be connected to the Internet (either
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    Print apps HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software
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    the terms of use. 4. If prompted, choose to allow the printer to check for and install printer updates. NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts. Repeat the instructions from step 1 to set up HP ePrint. ENWW Set up Web Services 89
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    is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. Set up Web Services using the HP printer software If you did not set up Web Services when you installed the HP software on your computer, you can still use the
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    the printer control panel display, touch (HP ePrint). b. Accept the Terms of Use, and then follow the on-screen instructions to enable Web Services. c. Print the ePrint information page, and then follow the instructions on the page to sign up for an HP ePrint account. 2. On your computer or mobile
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    www.hpconnected.com. Turn off print apps To turn off print apps, complete the following steps: 1. From the printer control panel, touch (HP ePrint), and then touch Settings. 2. Touch Apps, and then touch Off. NOTE: To remove all Web Services, see Remove Web Services on page 93. 92 Chapter 6 Web
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    Remove Web Services To remove Web Services, complete the following steps: 1. From the printer control panel display, touch (HP ePrint), and then touch Settings. 2. Touch Remove Web Services. NOTE: You can also remove Web Services from EWS. To access EWS, see Open the embedded web server on page 118.
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    94 Chapter 6 Web Services ENWW
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    documents, see Solve printing problems on page 131. This section contains the following topics: ● Information on ink cartridges and the printhead ● Check the estimated ink levels ● Printing with black or color ink only ● Replace the ink cartridges ● Order ink cartridges ● Store printing supplies
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    Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. ● The instructions in this user guide are for replacing ink cartridges, and are not intended for first time installation. ● Keep all ink cartridges in the original
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    ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www
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    ink in the printhead, the printer will offer you the use of black ink only when one or more of the color cartridges are out of ink, and the use of color ink only when the black cartridge is out of ink. ● The amount that you can print using black or color ink only is limited, so have replacement ink
  • HP Officejet Pro 8630 | User Guide - Page 115
    : HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when ink cartridges are missing. To replace the ink cartridges Use these steps to replace the ink cartridges
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    6. Repeat steps 3 through 5 for each ink cartridge you are replacing. 7. Close the print-carriage access door. 100 Chapter 7 Work with ink cartridges ENWW
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    118. ● On the printer status report (see Printer status report on page 125). ● On the label of the ink cartridge you are replacing. ● On a sticker inside the printer. Open the ink cartridge access door to locate the sticker. NOTE: The Setup ink cartridge that comes with the printer is not available
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    Store printing supplies Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal ink cartridge health, be sure to turn off the printer properly. For more information, see Turn the printer off on page 38. 102 Chapter 7 Work with ink cartridges ENWW
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    access to this information, you can render the chip inoperable. However, after you render the memory chip inoperable, the cartridge cannot be used in an HP printer. If you are concerned about providing this anonymous information, you can make this information inaccessible by turning off the memory
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    104 Chapter 7 Work with ink cartridges ENWW
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    8 Network setup Additional advanced settings are available from the printer's home page (embedded web server or EWS). For more information, see Embedded web server on page 118. ● Set up the printer for wireless communication ● Change network settings ● Change from a wireless connection to a USB or
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    problems connecting the printer, see Unable to connect the printer wirelessly on page 150. TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing Center (www.hp provided with your computer or with the . 1. From the printer control panel display,
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    Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder of your printer. 2. Click Printer Setup & Software. 3. Select Convert a USB connected printer to wireless. Follow the on-screen instructions. ENWW Set up the printer for wireless communication 107
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    change from a USB connection to a wireless network (OS X) 1. Connect the printer to your wireless network. 2. Use HP Setup Assistant in Applications/Hewlett-Packard/Device Utilities to change the software connection to wireless for this printer. Learn more about how to change from a USB to wireless
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    Run the wireless test on page 151. To access the software, see Open the HP printer software (Windows) on page 37. Set link speed You can change the speed mask, or the default gateway), you can change them manually. CAUTION: Be careful when manually assigning an IP address. If you enter an invalid
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    5. A message appears warning that changing the IP address removes the printer from the network. Touch OK to continue. 6. Automatic is selected by default. To change the settings manually, touch Manual, and then enter the appropriate information for the following settings: ● IP ● Subnet Mask ●
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    XP: From the computer desktop, click Start, select All Programs, click HP, click the folder of your printer. 2. Click Printer Setup & Software. 3. Click Connect a new printer. 4. Select the appropriate connection type when prompted and then follow the display instructions to complete the setup
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    computer Turn on HP wireless direct 1. From the printer control panel, touch (wireless direct). 2. User the slider next to HP Wireless Direct to turn wireless direct on or off. TIP: If you would like to use HP wireless direct with greater security and if the computer or mobile device supports
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    -Print-**-Officejet Pro XXXX (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). If HP wireless direct is turned on with security, enter the password when prompted. 4. Print your document. Print from a wireless-capable computer With HP
  • HP Officejet Pro 8630 | User Guide - Page 130
    Officejet Pro XXXX (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). If HP wireless direct is turned on with security, enter the password when prompted. 4. Add the printer. a. In System Preferences, select Print & Fax or Print & Scan
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    9 Printer management tools This section contains the following topics: ● Toolbox (Windows) ● HP Utility (OS X) ● Embedded web server ENWW 115
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    from the HP Software CD if the computer meets the system requirements. ● Open the Toolbox Open the Toolbox 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 37. 2. In the HP printer software, click Maintain Your Printer under Print, Scan & Fax
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    find web site support information. NOTE: The features available in HP Utility vary depending on the selected printer. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid
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    that stores customer-specific preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies a web browser ● In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP
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    3. From your wireless computer, turn wireless on, search for and connect to the wireless direct name. If you have wireless direct security on, enter the wireless direct password when prompted. 4. In a supported Web browser on your computer, type the following address: http:// 192.168.223.1. ENWW
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    120 Chapter 9 Printer management tools ENWW
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    services to obtain assistance. This section contains the following topics: ● HP support ● Get help from the printer control panel ● Understand printer reports ● Solve printer problems ● Solve printing problems ● Solve copy problems ● Solve scan problems ● Solve fax problems ● Solve HP ePrint and HP
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    and driver updates for the printer ● Valuable troubleshooting information for common problems ● Proactive printer updates, support alerts, and HP newsgrams that are available when you register the printer 3. Call HP support. For more information, see HP support by phone on page 123. Support options
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    section contains the following topics: ● Before you call ● Phone support period ● Support phone numbers ● After the phone support period Before you call Call HP support while you are in front of the computer and the printer. Be prepared to provide the following information: ● Model number ● Serial
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    You can use the printer's help topics to learn more about the printer, and some help topics include animations that guide you through procedures, such as clearing jams. To open the help topics from the printer control panel, touch " (Help) from the Home screen. 124 Chapter 10 Solve a problem ENWW
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    status report Use the printer status report to view current printer information and ink cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. If you need to call HP, it is often useful
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    ink cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful
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    about the active Ethernet network connection, such as the IP address, subnet mask, default gateway, as well as the hardware address of the printer. 3. 802.11 Wireless: Shows information about your wireless network connection, such as the host name, IP address, subnet mask, default gateway, and
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    : Enable or disable the Microsoft Web Services Dynamic Discovery (WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services supported on the printer. Disable unused print services to prevent access through those services. NOTE: For more information about WS Discovery and
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    align the ink cartridges, the alignment fails. If the alignment process fails repeatedly and the print quality is poor, you might need to clean the printhead. To clean the printhead, see Clean the printhead on page 155. If cleaning the printhead does not solve the problem, contact HP support. Go to
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    is aligned to the paper-width guides. If needed, pull out the trays from the printer and reload the paper correctly, making sure that the paper guides are aligned correctly. ● Load paper into the printer only when it is not printing. ● Remove and replace the automatic two-sided printing accessory
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    Solve printing problems TIP: (Windows) If you're having trouble printing, run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try to diagnose and fix the issue. The HP Print and Scan Doctor may not be available in all languages. The printer is not responding (
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    quality troubleshooting 1. Make sure you are using genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or
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    some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the printer, print settings, or ink cartridges. No further troubleshooting is required. 6. Print and evaluate a print quality report. Print quality problems can have
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    of the color blocks in Test Pattern 3, clean the printhead. For more information, see Clean the printhead on page 155. e. If none of the previous steps have helped, contact HP support to replace the printhead. For more information, see HP support on page 122. 134 Chapter 10 Solve a problem ENWW
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    Solve copy problems If the following topics do not help, see HP support on page 122 for information about HP support. ● Copies are for the HP software. ● The dirty scanner glass might reduce the scanned image. Clean the scanner glass or lid backing. For more information, see Maintain the printer on
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    . Check the setting and change it to enhance text or photographs, if needed. For more information, see Copy on page 54. 136 Chapter 10 Solve a problem ENWW
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    Open the HP printer software (Windows) on page 37. In the window that appears, go to the Scan section under Print, Scan & Fax, select Scan a Document or Photo. ◦ (OS X) Open HP Utility. For more information, see HP Utility (OS X) on page 117. Under Scan Settings, select Scan to Computer, and ensure
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    option, the OCR software might not have been installed. To install this software, place the printer software CD into the computer, double-click the HP Installer icon on the printer software CD. When you scan the original, make sure that you select a document type in the software that creates
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    software settings might be set to reduce the scanned image. See the HP printer software Help for more information about changing the settings. Unable to scan to network folder NOTE: HP Digital Filing does not support Active Directory. ● The computer where the network folder is located is turned
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    not been set up correctly ◦ The printer can create up to 9,999 files using the same prefix and suffix. If you have scanned many files to a folder, change specified in the HP software. For more information about the SMTP server settings, see the documentation provided by your email service provider. ●
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    not be available in all languages.) For further assistance, visit the HP online support site www.hp.com/support. ● The fax test failed ● The display always shows Phone Off Hook ● The printer is having problems sending and receiving faxes ● The printer cannot receive faxes, but can send faxes ● The
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    found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support. Go to www.hp.com/support. This website provides information and utilities that can help you correct many common
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    The "Using Correct Type of Phone Cord with Fax" test failed ● Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of between the telephone wall jack and the printer to make sure the phone cord is secure. ENWW Solve fax problems 143
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    your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. ● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is
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    time, until you identify which piece of equipment is causing the problem. ◦ If the Fax Line Condition Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this section. ● If you are using a phone splitter, this
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    error. Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the printer cannot send or receive a fax until the error information. ● If the printer shares the same phone line with a DSL service, the DSL modem might
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    provider for support. ● If you are using a phone splitter, this can cause faxing problems. (A splitter printer when you have a voice mail service, click here to go online for more information. For information on receiving faxes manually, see Receive a fax manually on page 67. ● If you have a computer
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    time, until you identify which equipment is causing the problem. ● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is set to match. For more information, see
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    Solve HP ePrint and HP Printables problems If you are having problems using Web Services, such as HP ePrint and print apps, check the following: ● Make sure the printer is connected to the Internet using an Ethernet or wireless connection. NOTE: You cannot use these web features if the printer is
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    126. TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems. (Windows) If you're having trouble printing, run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will
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    If the blue wireless light is blinking, it means the printer is not connected to a network. Use the HP printer software to connect the printer wirelessly. Step 2: Make sure the computer is connected to the wireless network Make sure your computer is connected to your wireless network. If you cannot
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    the latest information about setting up and using the printer on a wireless network, and resolving issues on wireless connection and security software. TIP: (Windows) If you're having trouble printing, run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try to
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    cannot use the embedded web server if the printer is connected to a computer with a USB cable. TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems. Embedded web server cannot be opened Check your
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    TIP: If you are using a computer running Windows, you can visit the HP online support website at www.hp.com/support. This website provides information and utilities that can help you correct many common printer problems. 154 Chapter 10 Solve a problem ENWW
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    you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. For more information, see HP support on page 122. NOTE: Cleaning uses ink, so clean the printhead only when necessary. The cleaning process takes a few
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    more information, see Load standard-size paper on page 23. 2. Open HP Utility. For more information, see HP Utility (OS X) on page 117. 3. In the Information And Support section, click Align Printhead. 4. Click Align, and then follow the on-screen instructions. 156 Chapter 10 Solve a problem ENWW
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    3. From the Device Services tab, click the icon to the left of Linefeed Calibration. 4. Follow the on-screen instructions. To calibrate the linefeed instructions. Reinstall the printhead This procedure should only be performed when a Missing or Failed Printhead message has been seen and the printer
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    the printer. 5. Make sure the latch handle is raised, and then reinsert the printhead. 6. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems
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    , clear paper jams as soon as possible. TIP: If you notice poor print quality, clean the printhead. For more information, see Clean the printhead on page 155. ● Clear paper jams inside the printer ● Clear paper jams in the automatic document feeder ● Avoid paper jams Clear paper jams inside the
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    the printer. WARNING! Do not reach into the printer when it is turned on and the carriage is stuck. When you open the ink cartridge access the printer (if you turned it off) and resend the print job. If the above solutions do not resolve the problem, click here for more online troubleshooting.
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    of the automatic document feeder, pressing down firmly until it snaps into place. If the above solutions do not resolve the problem, click here for more online troubleshooting. Avoid paper jams To help avoid paper jams, follow these guidelines. ● Remove printed papers from the output tray frequently
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    more information. NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the printer. Click here to go online for more information. 162 Chapter 10 Solve
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    A Technical information This section contains the following topics: ● Warranty information ● Specifications ● Regulatory information ● Environmental product stewardship program ENWW 163
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    section contains the following topics: ● Ink cartridge warranty information Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured
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    Specifications For more information, visit www.hp.com/support. Select your country or region. Click Product Support & Troubleshooting. Enter the name shown on the front of the printer, and then select Search. Click Product information, and then click Product specifications. ● System requirements ●
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    and weights For the list of supported paper sizes, see the HP printer software. ● Plain paper: 60 to printer model ● Method: drop-on-demand thermal officejet printer model Scan specifications ● Resolution: Up to 1200 x 1200 ppi optical For more information about scan resolution, see the HP printer
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    glass: ◦ U.S. Letter (A): 215.9 x 279.4 mm (8.5 inches x 11 inches) ◦ U.S. Legal (HP Officejet Pro 8620 and HP Officejet Pro 8630 only): 215.9 x 355.6 mm (8.5 inches x 14 inches) ◦ ISO A4: 210 x 297mm (8.27 inches x 11.7 inches) ● Maximum scan size from ADF: ◦ ADF: 216 x 356 mm (8.5 x 14 inches) Fax
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    ◦ LpAm 55 (dBA) (mono Draft print) ● Sound power ◦ LwAd 6.8 (BA) 168 Appendix A Technical information ENWW
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    Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This (HP Officejet Pro 8610 e-All-in-One, HP Officejet Pro 8620 e-Allin-One, and HP Officejet Pro 8630 e-All-in-One) or product number (A7F64A, A7F65A, or A7F66A). NOTE: The printer
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    FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord 170 Appendix A Technical information ENWW
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    Noise emission statement for Germany Visual display workplaces statement for Germany Notice to users of the U.S. telephone network: FCC requirements ENWW Regulatory information 171
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    Notice to users of the Canadian telephone network Notice to users in the European Economic Area 172 Appendix A Technical information ENWW
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    with these directives is assessed using applicable European Harmonised Standards. The full Declaration of Conformity can be found at the following website: www.hp.com/go/certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label
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    European telephone network declaration (Modem/Fax) HP products with FAX capability comply with the requirements of the R& of successful operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance. Declaration of
  • HP Officejet Pro 8630 | User Guide - Page 191
    ● Notice to users in Taiwan ● Notice to users in Mexico ● Wireless notice to users in Japan Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada ENWW Regulatory information 175
  • HP Officejet Pro 8630 | User Guide - Page 192
    Notice to users in Taiwan Notice to users in Mexico Wireless notice to users in Japan 176 Appendix A Technical information ENWW
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    quickly for efficient disassembly and repair. For more information, visit www.hp.com/ecosolutions This section contains the following topics: ● Paper use ● Plastics ● Material safety data sheets ● Recycling program ● HP inkjet supplies recycling program ● Disposal of waste equipment by users
  • HP Officejet Pro 8630 | User Guide - Page 194
    recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/ more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Power consumption Hewlett-Packard printing
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    Battery disposal in the Netherlands Battery disposal in the Taiwan California Perchlorate Material Notice Toxic and hazardous substance table (China) Restriction of hazardous substance (Ukraine) ENWW Environmental product stewardship program 179
  • HP Officejet Pro 8630 | User Guide - Page 196
    Restriction of hazardous substance (India) EPEAT China SEPA Ecolabel User Information 180 Appendix A Technical information ENWW
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    guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services through the HP software you installed with the printer. After you
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    begin setting up the printer for faxing, determine which kind of phone system your country/ region uses. The instructions for fax setup differ Set up the printer with DSL ● Case C: Set up the printer with a PBX phone system or an ISDN line ● Case D: Fax with a distinctive ring service on the same
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    at the same number you use for fax calls on the printer. 3. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow
  • HP Officejet Pro 8630 | User Guide - Page 200
    DSL PBX Distinctive Voice Computer dial- Answering ring service calls up modem machine Recommended fax setup Voice mail service Case A: Separate fax line (no voice calls received) on page 184 Case B: Set up the printer with DSL on page 185 Case C: Set up the printer with a PBX phone system
  • HP Officejet Pro 8630 | User Guide - Page 201
    tones to the sending fax machine and receives the fax. Case B: Set up the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL filter between the telephone wall jack and the
  • HP Officejet Pro 8630 | User Guide - Page 202
    DSL filter to the telephone wall jack. 4. Run a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case C: Set up the printer with a PBX phone system or an ISDN line If you are using either a PBX
  • HP Officejet Pro 8630 | User Guide - Page 203
    receive faxes with the printer. Refer to the documentation that came with your PBX phone system for instructions on how to turn problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case D: Fax with a distinctive ring service
  • HP Officejet Pro 8630 | User Guide - Page 204
    begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case E: Shared voice/fax line If you receive both voice calls and
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    the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case F: Shared voice/fax line with voice mail If you
  • HP Officejet Pro 8630 | User Guide - Page 206
    receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax line shared with computer modem (no voice calls received) If
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    dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port
  • HP Officejet Pro 8630 | User Guide - Page 208
    If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax
  • HP Officejet Pro 8630 | User Guide - Page 209
    tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case H: Shared voice/fax line with computer modem There are two different ways to set up the
  • HP Officejet Pro 8630 | User Guide - Page 210
    to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 194 Appendix B Additional
  • HP Officejet Pro 8630 | User Guide - Page 211
    . Figure B-10 Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider service need to be connected to additional DSL filters to avoid noise when making voice calls. 2. Using the phone cord supplied in the box with the printers
  • HP Officejet Pro 8630 | User Guide - Page 212
    begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case I: Shared voice/fax line with answering machine If you receive
  • HP Officejet Pro 8630 | User Guide - Page 213
    the Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case J: Shared voice/fax line with computer
  • HP Officejet Pro 8630 | User Guide - Page 214
    for your country/ region. 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into
  • HP Officejet Pro 8630 | User Guide - Page 215
    9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum number of rings problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax line with computer
  • HP Officejet Pro 8630 | User Guide - Page 216
    Answer setting on the printer to the maximum number of rings supported by the printer. NOTE: The maximum printer stops monitoring the line and your answering machine can record a voice message. If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions
  • HP Officejet Pro 8630 | User Guide - Page 217
    If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case K: Shared voice/fax line with computer dial-up modem and voice mail If you receive both voice calls and fax calls at the same phone number, use a
  • HP Officejet Pro 8630 | User Guide - Page 218
    If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the , or the printer cannot receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor
  • HP Officejet Pro 8630 | User Guide - Page 219
    printer hp.com/de/faxconfig www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp.com/uk/faxconfig www.hp.fi/faxconfig www.hp.dk/faxconfig www.hp.se/faxconfig www.hp.no/faxconfig www.hp.nl/faxconfig www.hp.be/nl/faxconfig www.hp.be/fr/faxconfig www.hp.pt/faxconfig www.hp.es/faxconfig www.hp
  • HP Officejet Pro 8630 | User Guide - Page 220
    test. If the test fails, review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed, and
  • HP Officejet Pro 8630 | User Guide - Page 221
    with printer ● Low on ink ● Printhead Problem ● Ink Cartridge Problem ● Replace the ink cartridge ● Incompatible older generation cartridge installed ● Paper Mismatch ● The cartridge cradle cannot move ● Paper Jam ● The printer is out of paper ● Printer Offline ● Printer Paused ● Document failed to
  • HP Officejet Pro 8630 | User Guide - Page 222
    black ink only? ● Use color ink only? ● Incompatible ink cartridges ● Ink sensor failure ● Ink sensor warning ● Problem with printer preparation ● Color cartridge out of ink ● Black cartridge out of ink ● Automatic document feeder cover open ● Problem with ink system 206 Appendix C Errors (Windows
  • HP Officejet Pro 8630 | User Guide - Page 223
    Fax Reception or HP Digital Fax is enabled and the printer has a problem (such as a paper jam), the printer saves incoming faxes to memory until the problem is resolved. However, the printer's memory might fill up with faxes that have not been printed yet or transferred to the computer. To solve
  • HP Officejet Pro 8630 | User Guide - Page 224
    the printer is connected to a wireless network, the wireless connection has been broken. To solve this problem, try the following solutions: ● Make sure the printer is turned For more information, see General network troubleshooting on page 150. ● If the printer is connected to a wireless network,
  • HP Officejet Pro 8630 | User Guide - Page 225
    prompted to do so. For information about replacing ink cartridges, see Replace the ink cartridges on page 99. For information about ordering ink cartridges, see Order ink cartridges on page 101. For information about recycling used ink supplies, see HP inkjet supplies recycling program on page 178
  • HP Officejet Pro 8630 | User Guide - Page 226
    try the following solutions: ● Turn the printer off and on. Turn off the printer, and then turn it on again by pressing (the Power button). If the problem persists, contact HP support for service or replacement. For more information, see HP support on page 122. 210 Appendix C Errors (Windows) ENWW
  • HP Officejet Pro 8630 | User Guide - Page 227
    Cartridge Problem The ink cartridge identified in the message is missing, damaged, or inserted into the wrong slot in the printer. To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem
  • HP Officejet Pro 8630 | User Guide - Page 228
    contact HP support for service or replacement. For more information about ink cartridge warranty, see Ink cartridge warranty information on page 164. If the problem persists after you replace the cartridge, contact HP support. For more information, see HP support on page 122. 212 Appendix C Errors
  • HP Officejet Pro 8630 | User Guide - Page 229
    . In most cases you can identify a newer version of the cartridge by looking at the exterior of the cartridge package. Find the Warranty Ends date. If it says 'v1' several spaces to the right of the date, then the cartridge is the updated newer version. Click here to go online for more information
  • HP Officejet Pro 8630 | User Guide - Page 230
    is loaded in the printer, and then print the document again. For more information, see Load paper on page 23. NOTE: If the paper loaded in the printer is the correct size, change the selected paper size in the printer driver, and then print the document again. 214 Appendix C Errors (Windows) ENWW
  • HP Officejet Pro 8630 | User Guide - Page 231
    cradle cannot move Something is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges). To clear the obstruction, press (the Power button) to turn off the printer, and then check the printer for jams. For more information, see Clear jams on page 159. ENWW
  • HP Officejet Pro 8630 | User Guide - Page 232
    Maintain the printer on page 34. ● Make sure that the trays are loaded correctly and are not too full. For more information, see Load paper on page 23. For instructions on clearing jams, as well as more information about how to avoid jams, see Clear jams on page 159. 216 Appendix C Errors (Windows
  • HP Officejet Pro 8630 | User Guide - Page 233
    The printer is out of paper The default tray is empty. Load more paper, and then touch OK. For more information, see Load paper on page 23. ENWW The printer is out of paper 217
  • HP Officejet Pro 8630 | User Guide - Page 234
    and Faxes. 2. If the printers listed in the dialog box are not being displayed in Details view, click the View menu, and then click Details. 3. If the printer is Offline, right-click the printer, and click Use Printer Online. 4. Try using the printer again. 218 Appendix C Errors (Windows) ENWW
  • HP Officejet Pro 8630 | User Guide - Page 235
    On the Start screen, click Control Panel, and then click View devices and printers. ● Windows 7, Windows Vista, or Windows XP: Click Start, and then click Devices and Printers, Printers, or Printers and Faxes. 2. If the printers listed in the dialog box are not being displayed in Details view, click
  • HP Officejet Pro 8630 | User Guide - Page 236
    Document failed to print The printer could not print the document because a problem occurred in the printing system. For information about solving printing problems, see Solve printer problems on page 129. 220 Appendix C Errors (Windows) ENWW
  • HP Officejet Pro 8630 | User Guide - Page 237
    the power cord, and then plug in the power cord again. 3. Press (the Power button) to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support on page 122. ENWW
  • HP Officejet Pro 8630 | User Guide - Page 238
    cover open Before the printer can print documents, all doors and covers must be closed. TIP: When completely closed, most doors and covers snap into place. If the problem persists after you've securely closed all doors and covers, contact HP support. For more information, see HP support on page 122
  • HP Officejet Pro 8630 | User Guide - Page 239
    ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www
  • HP Officejet Pro 8630 | User Guide - Page 240
    Ink cartridges depleted The cartridges listed in the message must be replaced to resume printing. HP recommends that you do not remove an ink cartridge until a replacement is ready to install. For more information, see Replace the ink cartridges on page 99. 224 Appendix C Errors (Windows) ENWW
  • HP Officejet Pro 8630 | User Guide - Page 241
    Ink cartridge failure The cartridges listed in the message are damaged or have failed. See Replace the ink cartridges on page 99. ENWW Ink cartridge failure 225
  • HP Officejet Pro 8630 | User Guide - Page 242
    Printer supply upgrade The cartridge listed in the message can only be used to upgrade one printer. Click OK to use it on this printer. If you do not wish to proceed with the supply upgrade for this printer, click Cancel Print and then remove the cartridge. 226 Appendix C Errors (Windows) ENWW
  • HP Officejet Pro 8630 | User Guide - Page 243
    Printer supply upgrade successful The supply upgrade was successful. The cartridges listed in the message can now be used in the printer. ENWW Printer supply upgrade successful 227
  • HP Officejet Pro 8630 | User Guide - Page 244
    Printer supply upgrade problem The supply upgrade was not successful. The cartridges listed in the message can still be used in this printer. Replace the Supply Upgrade cartridge. For more information, see Replace the ink cartridges on page 99. 228 Appendix C Errors (Windows) ENWW
  • HP Officejet Pro 8630 | User Guide - Page 245
    Non-HP ink cartridges installed HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased Genuine HP ink cartridges, visit HP at www.hp.com/go/
  • HP Officejet Pro 8630 | User Guide - Page 246
    Using Genuine HP Cartridges has its Rewards HP rewards loyal customers for using genuine HP supplies. Click the button below the message to view Rewards online. Reward may not be available in all regions. 230 Appendix C Errors (Windows) ENWW
  • HP Officejet Pro 8630 | User Guide - Page 247
    Counterfeit Cartridge Advisory The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge was purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit. To continue using the cartridge, click Continue. ENWW Counterfeit Cartridge
  • HP Officejet Pro 8630 | User Guide - Page 248
    ink cartridge warranty does not cover non-HP ink or cartridges. HP's printer warranty does not cover repairs or service due to use of non-HP cartridges or ink. HP does not guarantee the quality or reliability of non-HP ink. Information about ink levels will not be available. 232 Appendix C Errors
  • HP Officejet Pro 8630 | User Guide - Page 249
    and install the SETUP cartridges to complete printer setup. After printer setup is complete, the printer can use regular cartridges. if you still receive error messages and the printer cannot complete ink system initialization, contact HP support. For more information, see HP support on page 122
  • HP Officejet Pro 8630 | User Guide - Page 250
    Do not use SETUP cartridges SETUP cartridges cannot be used after the printer has been initialized. Remove and install nonSETUP cartridges. For more information, see Replace the ink cartridges on page 99. 234 Appendix C Errors (Windows) ENWW
  • HP Officejet Pro 8630 | User Guide - Page 251
    one-time startup processes. Solution: Install new cartridges or click OK to use installed cartridges. If startup cannot complete with installed cartridges, new cartridges will be needed. For information on how to install new cartridges, see Replace the ink cartridges on page 99. ENWW Not enough
  • HP Officejet Pro 8630 | User Guide - Page 252
    the ink cartridges on page 99. To temporarily print using Black ink only, click Use Black Only. The printer will replace color with grayscale. The empty cartridges will need to be replaced soon. CAUTION: Do NOT remove the empty color cartridge to print in Use Black Only mode. 236 Appendix C Errors
  • HP Officejet Pro 8630 | User Guide - Page 253
    quality will differ from those printed when using all cartridges. The black cartridge will need to be replaced soon. To print with black, replace the black ink cartridge. For information about how to install new cartridges, see Replace the ink cartridges on page 99. CAUTION: Do NOT remove the empty
  • HP Officejet Pro 8630 | User Guide - Page 254
    ink cartridges The ink cartridge is not compatible with your printer. This error can occur if you install an HP Instant Ink cartridge into a printer that has not been enrolled in the HP Instant Ink program. It can also occur if the HP Instant Ink cartridge was previously used in a different printer
  • HP Officejet Pro 8630 | User Guide - Page 255
    Ink sensor failure The ink sensor has failed and the printer can no longer print. Contact HP support. For more information, see www.hp.com/support. ENWW Ink sensor failure 239
  • HP Officejet Pro 8630 | User Guide - Page 256
    ink will be used up to recover from this condition, which will deplete much of the ink supply for all cartridges. Solution: Click OK to continue printing or replace the cartridge. For information about how to install new cartridges, see Replace the ink cartridges on page 99. 240 Appendix C Errors
  • HP Officejet Pro 8630 | User Guide - Page 257
    printer clock has failed and ink preparation may not be complete. The estimated Ink Level gauge might be inaccurate. Solution: Check the print quality of your print job. If it is not satisfactory, running the printhead cleaning procedure from the toolbox might improve it. ENWW Problem with printer
  • HP Officejet Pro 8630 | User Guide - Page 258
    black ink only, click Cancel Print and then re-send the print job. The Use black ink only? message appears before the job prints. The empty cartridges will need to be replaced soon. CAUTION: Do NOT remove the empty color cartridge to print in Use Black Only mode. 242 Appendix C Errors (Windows
  • HP Officejet Pro 8630 | User Guide - Page 259
    cartridge out of ink The black cartridge is out of ink. Solutions: Replace the black ink cartridge. For information about how to install new cartridges, see Replace the ink cartridges on page 99. CAUTION: Do NOT remove the empty black cartridge to print in Use Color Only mode. To temporarily replace
  • HP Officejet Pro 8630 | User Guide - Page 260
    Automatic document feeder cover open Close the cover of the Automatic Document Feeder to continue. 244 Appendix C Errors (Windows) ENWW
  • HP Officejet Pro 8630 | User Guide - Page 261
    cartridges that are leaking. If there are no leaks, re-install cartridges and close the printer cover. Turn the printer off then on again. If you get this message a second time, contact HP support. For more information about contacting HP support, see HP support on page 122. ENWW Problem with ink
  • HP Officejet Pro 8630 | User Guide - Page 262
    246 Appendix C Errors (Windows) ENWW
  • HP Officejet Pro 8630 | User Guide - Page 263
    systems 185 after the support period 123 align printhead 156 answer ring pattern change 78 parallel phone systems 187 answering machine set up with fax (parallel phone systems) 196 set up with fax and modem 197 automatic document feeder (ADF) clean 35 feeding problems, troubleshoot 35 automatic fax
  • HP Officejet Pro 8630 | User Guide - Page 264
    156 calibrate linefeed 157 check ink levels 97 clean printhead 155 printhead 155 reinstall the printhead 157 replace ink cartridges 99 manual faxing receive 67 send 63, 64 memory reprint faxes 68 save faxes 68 missing or incorrect information, troubleshoot 131 model number 125 modem shared with
  • HP Officejet Pro 8630 | User Guide - Page 265
    69 manually 67 rings to answer 78 troubleshoot 145, 147 recycle ink cartridges 178 redial options, setting 79 reduce fax 70 regulatory information 169, 174 regulatory model number 169 Reinstall the printhead 157 replace ink cartridges 99 reports confirmation, fax 83 error, fax 84 fax test failed 141
  • HP Officejet Pro 8630 | User Guide - Page 266
    141 port connection, failed 142 setup 204 telephone wall jack 142 text cannot be edited after scan, troubleshoot 138 missing from scan, troubleshoot 137 tone dialing 79 trays clear jams 159 load paper 23 locating 7 paper-width guides illustration 7 troubleshoot feeding 129 troubleshoot control panel
  • HP Officejet Pro 8630 | User Guide - Page 267
    up from tray 129 paper-feed problems 129 power 129 print 129 printer status report 125 printing problem 131 receive faxes 145, 147 scan 137 scan quality 139 send faxes 145, 148 skewed copies 135 skewed pages 130 troubleshooting solve network problems 150 U USB connection port, locating 7, 8 USB
  • HP Officejet Pro 8630 | User Guide - Page 268
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