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HP Officejet Pro L7600 User Guide - Page 192

Troubleshoot installation issues, Hardware installation suggestions, Check the device

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Chapter 10 Troubleshoot installation issues If the following topics do not help, see Support and warranty for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve wireless problems Hardware installation suggestions Check the device • Make sure that all packing tape and material have been removed from outside and inside the device. • Make sure that the device is loaded with paper. • Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the control panel. • Make sure that the device can print a self-test diagnostic page. Check the hardware connections • Make sure that any cords and cables that you are using are in good working order. • Make sure that the power cord is connected securely to both the device and to a working power outlet. • Make sure that the phone cord is connected to the 1-LINE port. Check the printheads and ink cartridges • Make sure that you have removed the orange caps from the printheads. • Make sure that all of the printheads and ink cartridges are firmly installed in their correct, colorcoded slot. Press down firmly on each one to ensure proper contact. The device cannot work if they are not all installed. • Make sure that the printhead latch is closed properly. • If the display shows a printhead error message, clean the contacts on the printheads. Software installation suggestions Check the computer system • Make sure that your computer is running one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. 188 Maintain and troubleshoot

Section	Page
Contents	5
Get started	14
Find other resources for the product	14
Accessibility	15
Understand the HP All-in-One parts	16
Front view	17
Printing supplies area	18
Memory card slots	18
Back view	19
Control panel	19
Control panel buttons and lights	20
Color display	22
Two-line display	23
Connection information	23
Install the accessories	25
Install the duplexer	25
Install Tray 2	25
Turn on accessories in the print driver	26
To turn on accessories on Windows computers	27
To turn on accessories on Macintosh computers	27
Use the all-in-one	28
Use control panel menus	28
Control-panel message types	29
Status messages	29
Warning messages	29
Error messages	29
Critical error messages	29
Change device settings	29
Use the HP Solution Center (Windows)	30
Use the HP photo and imaging software	30
Text and symbols	32
Type numbers and text on the control-panel keypad	32
To enter text	32
To enter a space, pause, or symbol	32
To erase a letter, number, or symbol	32
Type text using the visual keyboard (some models only)	33
Available symbols for dialing fax numbers (some models only)	34
Load the originals	34
Load an original in the automatic document feeder (ADF)	34
Load an original on the scanner glass	35
Select print media	36
Tips for selecting and using print media	36
Understand specifications for supported media	37
Understand supported sizes	37
Understand supported media types and weights	40
Set minimum margins	41
Load media	41
Configure trays	44
Print on special and custom-sized media	45
To print on special or custom-sized media (Windows)	45
To print on special or custom-sized media (Mac OS)	45
Print borderless	46
To print a borderless document (Windows)	46
To print a borderless document (Mac OS)	47
Set up speed-dial entries (some models only)	47
Set up fax numbers as speed-dial entries or groups	47
To set up speed-dial entries	48
To set up a speed-dial group	48
Set up network folders as speed-dial entries (some models)	49
To set up speed-dial entries	49
Print and view a list of speed-dial entries	50
To print a list of speed-dial entries	50
To view a list of speed-dial entries	50
Print	51
Change print settings	51
To change settings from an application for current jobs (Windows)	51
To change default settings for all future jobs (Windows)	51
To change settings (Mac OS)	51
Print on both sides (duplexing)	52
Guidelines for printing on both sides of a page	52
To perform duplexing (Windows)	52
To perform automatic duplexing (Mac OS)	53
Cancel a print job	53
Copy	54
Make copies from the control panel	54
Change the copy settings	54
Crop an original (color display models only)	54
Cancel a copy job	55
Scan	56
Scan an original	56
Set up Direct Digital Filing (some models only)	56
Scan an original to a network folder	57
Scan an original to a program on a computer (direct connection)	58
Scan an original to a memory device	59
Use Webscan via embedded Web server	59
Scan from a TWAIN-compliant or a WIA-compliant program	59
To scan from a TWAIN-compliant program	60
To scan from a WIA-compliant program	60
Edit a scanned original	60
Edit a scanned photo or graphic	60
Edit a scanned document using optical character recognition (OCR) software	60
Change scan settings	61
Cancel a scan job	61
Work with memory devices (some models only)	62
Insert a memory card	62
Connect a digital camera	63
Connect a storage device	65
View photos	66
View photos (color display models only)	66
View photos using your computer	66
Print photos from the control panel	66
Print photos using a proof sheet	66
Print panoramic photos	69
Print passport photos	70
Print video action photos	71
Save photos to your computer	72
Fax (some models only)	74
Send a fax	74
Send a basic fax	74
Send a fax manually from a phone	75
Send a fax using monitor dialing	76
Send a fax using the broadcast fax option (color display models only)	77
Receive a fax	77
Receive a fax manually	77
Set up backup fax reception	78
Reprint received faxes from memory	79
Forward faxes to another number	80
Block junk fax numbers	81
Set the junk fax mode	81
Add numbers to the junk fax list	81
Remove numbers from the junk fax list	82
View a list of blocked fax numbers	82
Change fax settings	83
Configure the fax header	83
Set the answer mode (Auto answer)	83
Set the number of rings before answering	84
Change the answer ring pattern for distinctive ring	84
Set the fax error correction mode	85
To set the fax error-correction mode	85
Set the dial type	85
To set the dial type	85
Set the redial options	85
To set the redial options	86
Set the fax speed	86
Fax over the Internet	86
Test fax setup	87
Use reports	87
Print fax confirmation reports	88
Print fax error reports	88
Print and view the fax log	89
Cancel a fax	89
Configure and manage	90
Manage the device	90
Overview of management tasks	90
Monitor the device	91
Administer the device	92
Use device management tools	94
Embedded Web server	94
To open the embedded Web server	94
Embedded Web server pages	95
Toolbox (Windows)	95
To open the Toolbox	95
Toolbox tabs	96
HP Printer Utility (Mac OS)	97
To open the HP Printer Utility	97
HP Printer Utility panels	97
Network Printer Setup Utility (Mac OS)	98
HP Web Jetadmin software	98
HP Instant Support	98
Security and privacy	99
To gain access to HP Instant Support	99
myPrintMileage	99
Understand the self-test diagnostic page	100
Understand the network configuration page	102
Channel range definitions	103
Configure network options	103
Change basic network settings	103
Use the Wireless Setup Wizard	104
View and print network settings	104
Turn the wireless radio on and off	104
Change advanced network settings	104
Set link speed	104
To View IP settings	105
To Change IP settings	105
Set up faxing for the device (some models only)	105
Set up faxing (parallel phone systems)	106
Choose the correct fax setup for your home or office	106
Select your fax setup case	108
Case A: Separate fax line (no voice calls received)	109
Case B: Set up the device with DSL	110
Case C: Set up the device with a PBX phone system or an ISDN line	111
Case D: Fax with a distinctive ring service on the same line	112
Case E: Shared voice/fax line	113
Case F: Shared voice/fax line with voice mail	114
Case G: Fax line shared with computer modem (no voice calls received)	115
Case H: Shared voice/fax line with computer modem	117
Case I: Shared voice/fax line with answering machine	121
Case J: Shared voice/fax line with computer modem and answering machine	122
Case K: Shared voice/fax line with computer dial-up modem and voice mail	126
Serial-type fax setup	128
Configure the device (Windows)	129
Direct connection	129
To install the software before connecting the device (recommended)	129
To connect the device before installing the software	130
To share the device on a locally shared network	130
Network connection	131
To install the device on a network	131
To install the device software on client computers	131
To install the printer driver using Add Printer	132
Configure the device (Mac OS)	132
To install the software for network or direct connection	132
To share the device on a locally shared network	133
Set up the device for wireless communication (some models only)	133
Understand 802.11 wireless network settings	134
To set up wireless communication using the control panel with wireless setup wizard	135
To set up wireless communication using the installer (Windows)	136
To set up wireless communication using SecureEasySetup (SES)	137
To set up the device on a wireless network (Mac OS)	137
To turn off wireless communication	138
Guidelines for reducing interference on a wireless network	138
Guidelines for ensuring wireless network security	138
To add hardware addresses to a WAP	138
Other guidelines	139
Set up the device for Bluetooth communication	139
To set up the device for Bluetooth communication via the embedded Web server	140
Connect the device with Bluetooth	140
Connecting the device with Bluetooth on Windows	140
Connect the device with Bluetooth on Mac OS	142
Set Bluetooth security for the device	142
Use a passkey to authenticate Bluetooth devices	143
To set the device to be visible or not visible to Bluetooth devices	143
Reset Bluetooth settings via the embedded Web server	144
Uninstall and reinstall the software	144
Maintain and troubleshoot	147
Supported ink cartridges	147
Replace the ink cartridges	148
Maintain the printheads	149
To check printhead health	149
To print the print quality diagnostic page	149
To align the printheads	150
To calibrate the linefeed	151
To clean the printheads	151
To clean the printhead contacts manually	151
To replace the printheads	154
Store printing supplies	156
Store ink cartridges	156
Store printheads	156
Clean the device	156
Clean the scanner glass	157
Clean the automatic document feeder (ADF)	157
Clean the exterior	161
Troubleshooting tips and resources	161
Solve printing problems	162
The device shuts down unexpectedly	162
Error message appears on control-panel display	162
The device is not responding (nothing prints)	162
Device does not accept printhead	163
Device takes a long time to print	164
Blank or partial page printed	164
Something on the page is missing or incorrect	165
Placement of the text or graphics is wrong	165
The device prints half a page, then ejects the paper	166
Poor print quality and unexpected printouts	166
Poor quality printouts	166
Meaningless characters print	167
Ink is smearing	167
Ink is not filling the text or graphics completely	168
Output is faded or dull colored	168
Colors are printing as black and white	168
Wrong colors are printing	168
Printout shows bleeding colors	169
Colors do not line up properly	169
Lines or dots are missing from text or graphics	169
Solve paper-feed problems	169
Optional Tray 2 cannot be inserted	169
Another paper-feed problem is occurring	169
Solve copy problems	171
No copy came out	171
Copies are blank	171
Wrong original was copied	171
Documents are missing or faded	172
Size is reduced	172
Copy quality is poor	172
Copy defects are apparent	172
Error messages appear	173
The device prints half a page, then ejects the paper	173
Solve scan problems	173
Scanner did nothing	174
Scan takes too long	174
Part of the document did not scan or text is missing	174
Text cannot be edited	175
Error messages appear	175
Scanned image quality is poor	175
Scan defects are apparent	177
Unable to scan to network folder (Direct Digital Filing)	177
Solve fax problems	178
The fax test failed	178
Solve photo (memory card) problems	189
The device cannot read the memory card	190
The device cannot read photos on the memory card	190
Some photos on the memory card will not print, causing the print job to cancel	190
The device prints half a page, then ejects the paper	191
Solve device management problems	191
Embedded Web server cannot be opened	191
Troubleshoot installation issues	192
Hardware installation suggestions	192
Software installation suggestions	192
Solve alignment page problems	193
Solve software installation problems	193
Solve network problems	194
Solve wireless problems	195
Clear jams	196
Clear a jam in the device	197
Clear jams in the ADF	199
Tips for avoiding jams	201
HP supplies and accessories	202
Order printing supplies online	202
Accessories	202
Supplies	202
Ink cartridges	202
Printheads	203
HP media	203
Support and warranty	204
Obtain electronic support	204
Obtain HP telephone support	204
Before you call	204
Telephone support numbers	205
Hewlett-Packard limited warranty statement	207
Prepare the device for shipment	208
Remove the ink cartridges and printheads before shipment	208
Remove the control-panel faceplate	209
Pack the device	210
Device specifications	212
Physical specifications	212
Product features and capacities	212
Processor and memory specifications	213
System requirements	213
Network protocol specifications	214
Embedded Web server specifications	214
Print specifications	214
Print resolution	214
Copy specifications	215
Fax specifications	215
Scan specifications	216
Direct Digital Filing specifications	216
Environmental specifications	216
Electrical specifications	216
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)	216
Supported devices	217
Memory card specifications	217
Regulatory information	218
FCC statement	218
Shielded cables	218
Exposure to radio frequency radiation (wireless products only)	219
Notice to users of the U.S. telephone network	220
Notice to users of the Canadian telephone network	221
Notice to users in the European Economic Area	222
Other regulatory information	222
EMI statement (Korea)	222
VCCI statement (Japan)	223
Regulatory model number	223
Power cord statement	223
LED classification	223
Regulatory information for wireless products	223
Notice to users in Canada/Note à l'attention des utilisateurs Canadien	224
Notice to users in Brazil/Notificação de Normas de Uso de Dispositivos Sem Fio do Brasil	224
Notice to users in the European Union (English)	225
Notice to users in France	226
Notice to users in Germany	227
Notice to users in Italy	228
Notice to users in Spain	229
Declaration of conformity	230
Environmental sustainability program	232
Reduction and elimination	232
Power consumption	232
Battery information	232
Material safety data sheets	233
Recycling	233
Product packaging	233
Plastics	233
Disposal of waste equipment by users in private households in the European Union	233
HP products and supplies	233