HP P Class 450/500/550/600/650/700/750 HP Visualize x- and p-Class (733,800, 8
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- HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 1
HP VISUALIZE Personal Workstation User's Guide P- Class (A6034) and X-Class (A1280) Workstations Printed in USA June 2000 Manufacturing Part Number: A1280-90002 Edition E0600 © Copyright 2000 Hewlett-Packard Company - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 2
Microsoft Corporation.Windows NT® is a registered trademark of Microsoft Corporation. Netscape® is a trademark of Netscape Communications Corporation. PentiumTM is a trademark of Intel Corporation. HP Printing Division: Hewlett-Packard Company 3404 E. Harmony Road Fort Collins, CO 80528-9599 USA 2 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 3
P-Class Product Description 22 X- and P-Class Workstation Physical Characteristics 24 Your Personal Workstation's Hardware Control Panel 25 HP MaxiLife Keyboard 31 Setting Up Your HP Multimedia Keyboard 34 The Euro Symbol 37 HP Support Services 37 Using Your HP Mouse 38 Starting and Stopping - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 4
Accessory 45 Connecting Internal SCSI Accessories 48 Additional Information and Help 51 Recycling an Old HP Personal Workstation 52 2. Opening Your Personal Workstation and Installing Accessories Supported HP Field Replaceable Units (FRUs 55 Removing and Replacing the Left-Side and Front Panels - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 5
Voltage Regulator Module 129 Installing a Voltage Regulator Module 131 Installing Drivers and Utilities 134 3. Troubleshooting Your Personal Workstation Solving Problems 136 HP Summary Screen 136 HP Diagnostics 136 If Your Personal Workstation Does Not Start Properly 137 Display is Blank and - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 6
to Diagnose Problems 153 Pre-Boot Checks 154 POST Phase 155 Operating System Boot Phase 155 Run-Time Errors 156 Main Menu 157 HP Hardware Diagnostics Utility 162 Recovering Your Personal Workstation's Operating System 164 4. Hewlett-Packard Support and Information Services Introduction 166 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 7
185 Limitation of Warranty 186 Limitation of Liability and Remedies 186 Obtaining On-Site Warranty Service 187 Customer Responsibilities 188 Obtaining Parts Warranty Service 188 HP Telephone Support Services 188 HP Software Product License Agreement and Software Product Limited Warranty 189 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 8
Contents 8 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 9
26 Figure 1-3. Audio Connectors 28 Figure 1-4. HP's Multimedia Keyboard 34 Figure 1-5. Connecting HP's Multimedia Keyboard 34 Figure 1-6. Connecting the Microphone and Headset to the Keyboard .36 Figure 1-7. HP Three-Button Mouse 38 Figure 1-8. Adaptec SCSI Card 44 Figure - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 10
Sections Hinge Slots 66 Figure 2-14. Connecting the Top Section to the Personal Workstation. 67 Figure 2-15. Closing the Top Section 67 Figure 2-16. Inside View of the Left-Side Panel 68 Figure Chassis. . 81 Figure 2-32. Attaching the Guide Rail to the CD Drive 82 Figure 2-33. Properly Installed - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 11
Disk Drive Power Cable 93 Figure 2-51. Remove the Floppy Disk Drive from Its Shelf 94 Figure 2-52. Hard Disk Drive and Guide Rails 96 Figure 2-53. Attaching the Guide Rails to the Hard Disk Drive . . . . . .96 Figure 2-54. Install the Hard Disk Drive into Its Shelf 97 Figure 2-55. Connect the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 12
108 Figure 2-72. I/O Card Slots and their Capabilities 109 Figure 2-73. Card Guides for the Full-Size I/O Cards 110 Figure 2-74. HP Visualize fx AGP Connector that is Not Supported . 111 Figure 2-75. Removing the T-15 Torx Screw and Bulkhead 112 Figure 2-76. Installing the I/O Card 113 Figure - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 13
Figures Figure 2-78. Removing the I/O Card's T-15 Torx Screw 115 Figure 2-79. Removing the I/O Card 116 Figure 2-80. Replacing the Bulkhead Blank 116 Figure 2-81. Processor Connectors and Terminator 118 Figure 2-82. - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 14
Figures 14 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 15
Run-Time Error Messages 156 Table 3-6. System Info. Messages 159 Table 3-7. Example of Boot Steps Message 159 Table 3-8. Test Component Messages 160 Table 4-1. HP Information Services 166 Table 4-2. CompuServe On-line Service Numbers 168 Table 4-3. Lifeline Telephone Support Numbers 175 15 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 16
Tables 16 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 17
Preface This owner's guide describes how to use your HP VISUALIZE P-Class (A6034) or X-Class (A1280) Personal Workstation. It is intended for the Personal Workstation user who wants to: • Set up the Workstation for the first time. • Configure the Workstation. • Troubleshoot problems on the Workstation - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 18
Workstation before switching it on. To avoid electric shocks, do not open the power supply. There are no user-serviceable parts inside. This HP VISUALIZE Personal Workstation is a class 1 laser product. Do not attempt to make any adjustment to the laser units. Important Ergonomic Information It is - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 19
any problems or questions with our hardware, software, or documentation, please contact either your HP Response Center or your local HP representative. If you have access to a web browser, you can get the latest software and hardware patches at the following URL: http://www.hp.com/visualize/support - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 20
Documentation Conventions Unless otherwise noted in the text, this guide uses the following symbolic conventions. user-supplied values Italic words or characters in syntax and command descriptions represent values that you must supply. Italics are - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 21
Using Your Personal Workstation 1 Using Your Personal Workstation Chapter 1 21 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 22
Pro slot) LAN Audio Intel Pentium III with 256 KB cache memory and 133 MHz FSB Upgradeable to 4 GBytes (SDRAM) - X-Class Upgradeable to 2 GBytes (SDRAM) - P-Class HP VISUALIZE fx graphics cards (with/without Texture Module), ELSA GLoria II graphics card and ELSA Synergy II graphics card Ethernet - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 23
Using Your Personal Workstation X- and P-Class Product Description Table 1-1 X- and P-Class Features Feature: Rear connectors Disk mm) • MIC IN jack (3.5 mm) • Headset jack (3.5 mm) Seven mass storage shelves supporting: • Two front-access, 3.5-inch bays • Three front-access, 5.25 in. bays • Two - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 24
Product Description X- and P-Class Workstation Physical Characteristics X- and P-Class Characteristics Characteristics: Description: Weight (excl. keyboard and display) Dimensions Footprint Storage temperature Storage humidity Operating temperature Operating humidity 15.93 kilograms (35.11 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 25
to obtain support. Press one of the LCD control buttons to display the menu. Use vw to scroll through the menu items and ↵ to select the item required. For more information on using the LCD, refer to the section "Using HP MaxiLife to Diagnose Problems" in the chapter "Troubleshooting Your Personal - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 26
Using Your Personal Workstation System Rear Panel Connectors NOTE Figure 1-2 System Rear Panel Connectors This section describes the following connectors on the system unit's rear panel: • USB connectors • Serial connectors • PS/2 keyboard and mouse connectors • Audio connectors (including headset - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 27
USB Connectors There are two Universal Serial Bus (USB) connectors located on the rear panel of your Personal Workstation. These connectors support several USB devices. Note that you should consult the documentation that accompanies each device for specific information concerning its use. For - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 28
Figure 1-3 Using Your Personal Workstation System Rear Panel Connectors Audio Connectors Your Personal Workstation has audio input and output capability through external input and output connectors on the rear panel and through an internal speaker. The rear panel contains the Line IN, Line OUT, Mic - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 29
back of the Personal Workstation. Memory The main memory for an HP VISUALIZE Personal Workstation can vary from a minimum of 256 MBytes and a maximum of 4 GBytes for the X-Class and a 128 MByte minimum to a 2GByte maximum for the P-Class. When you install the memory, you have to use matched pairs - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 30
turn your system on, it will automatically boot-up into an NT operating system. If your system fails to boot-up, please read the chapter "Troubleshooting Your Personal Workstation" before calling your HP support person. Taking this action first could save you valuable time. 30 Chapter 1 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 31
Internet browser supplied with your system. • Lock your Personal Workstation. • Access HP TopTools and customer information. • Mute or adjust the volume of the audio Key Pressing the Menu soft key displays the soft key section of the HP enhanced keyboard on your screen. Click any of the keys on the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 32
that can, for example, be used for remote BIOS updates and security management. Before using HP TopTools for the first time, you must install it as follows: • Select Programs from the on controlling audio on your system, see the Using Sound guide preloaded on your Personal Workstation. 32 Chapter 1 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 33
This soft key accesses HP Customer Information, which includes information regarding: • Product features • Preloaded software on the system • How to configure the HP enhanced keyboard • How to configure the World-Wide Web browser • HP support information • Links to the HP Personal Workstation web site - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 34
This section provides a procedure that explains how to set up your multimedia keyboard. 1. Shut down your Personal Workstation and connect the HP multimedia keyboard to the Personal Workstation. See Figure 1-4 and Figure 1-5. The microphone and headset are not supplied with the Personal Workstation - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 35
NOTE NOTE Using Your Personal Workstation Using Your Multimedia Keyboard When you connect the keyboard jack to the rear of the Personal Workstation, the Personal Workstation's internal speaker is deactivated. You can then connect a headset or speakers to the rear of the multimedia keyboard to get - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 36
Figure 1-6 Using Your Personal Workstation Using Your Multimedia Keyboard 2. Connect the microphone and headset to the rear of the multimedia keyboard as shown in Figure 1-6. The microphone and headset are one unit in this example. These devices can be separate units. Note that speakers can be - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 37
Click on Add and select the country that corresponds with your keyboard, and click OK. 5. Click OK to exit the Control Panel. HP Support Services You can get help with solving problems with HP VISUALIZE accessories from the following HP support web site: www.hp.com/visualize/support Chapter 1 37 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 38
The mouse that is shipped with your system is an HP Three-Button Mouse. See Figure 1-7. Using your systems mouse software you can configure click on the Mouse icon and select the Buttons tab and choose the appropriate settings. HP Three-Button Mouse Three-Button Mouse PS/2 Connector 38 Chapter 1 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 39
. The keyboard power-on feature will work only if Space-bar is enabled and you have a HP keyboard. When you switch on the computer, it carries out the Power-On-Self-Test (POST) while the HP VISUALIZE Workstation's logo is displayed. If you wish to view the POST details, press Esc to - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 40
fied later.) • The current date and time. • The type of printer (for example, HP LaserJet 5L). This is shown on the front of the printer. You also need to enter can complete the Warranty Registration card that came with this manual. 4. When the initialization routine has finished, click OK and the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 41
Using Your Personal Workstation Setting Your Password Stopping Your Personal Workstation To stop the Personal Workstation, make sure that you have exited all programs and the operating system (if necessary), and then press the On/Off button on the control panel. Setting Your Password You can set - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 42
firm your choice, press Enter a second time. If you forget your password, refer to the section "If You Have Forgotten Your Password" in the chapter "Troubleshooting Your Personal Workstation." 42 Chapter 1 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 43
Using Your Personal Workstation Using Power Management Using Power Management Power management enables you to reduce your Personal Workstation's overall power consumption by slowing down the Personal Workstation's activity when it is idle. To configure power management, refer to the Power menu in the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 44
Using Your Personal Workstation Connecting SCSI Accessories Figure 1-8 Connecting SCSI Accessories Your Personal Workstation is equipped with an Ultra 160/m SCSI card. This section covers the connection of internal and external SCSI accessories. The Adaptec SCSI card is capable of connecting to - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 45
an unused SCSI address to the accessory. SCSI addresses range from 0 to 15 for wide 16-bit SCSI devices. The SCSI address 0 is reserved for the for narrow and wide SCSI devices). Refer to the manual provided with the SCSI accessory for instructions on selecting a SCSI address. You do not need - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 46
either internally or by a terminating resistor (refer to the manual provided with the SCSI accessory). See Figure 1-9. Terminating the 10. Connecting the Personal Workstation to the SCSI Accessory 4. Refer to the manual provided with the SCSI accessory to learn how to install any software that may - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 47
10 meters (approximately 32 feet) and there must be at least eight inches of cable separating each device. Contact you dealer to order shielded HP SCSI cables to connect external SCSI accessories. Low-voltage differential SCSI is very sensitive to noise, and therefore, all cables on the SCSI bus - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 48
NOTE Figure 1-11 Using Your Personal Workstation Connecting SCSI Accessories Connecting Internal SCSI Accessories There are three internal SCSI connectors located on the Adaptec SCSI card. See Figure 1-11. Your Personal Workstation comes with a LVD SCSI cable for connecting internal LVD SCSI - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 49
1. Assign an unused SCSI address to the accessory. SCSI addresses range from 0 to 15 for wide 16-bit SCSI devices. The SCSI address 0 is reserved for the fi narrow and wide SCSI devices). Refer to the manual provided with the SCSI accessory for instructions on selecting a SCSI address. 2. Connect the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 50
1. Assign an unused SCSI address to the accessory. SCSI addresses range from 0 to 15 for wide 16-bit SCSI devices and 0 to 8 for narrow 8-bit SCSI devices. narrow and wide SCSI devices). Refer to the manual provided with the SCSI accessory for instructions on selecting a SCSI address. 2. Connect the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 51
Personal Workstation • Working in comfort-guidance on ergonomics issues • Using Sound-provides guidance on audio issues • Network Administrator's Guide-provides instructions on setting up your Personal Workstation for a LAN connection • Glossary. Users of Windows NT 4.0 can access this information - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 52
an old computer back for recycling when it reaches the end of its useful life. In several countries, HP has a product take-back program. Collected equipment is sent to one of HP's recycling facilities in Europe or the United States. As many parts as possible are reused, the remainder are recycled - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 53
2 Opening Your Personal Workstation and Installing Accessories This chapter explains how to open your Personal Workstation and install accessories, such as extra memory, I/O boards and additional disk drives. 53 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 54
-duty flat-blade screwdriver with a 150mm (6 inch) shaft. The flat blade should be of the proper width to fit in the slot on a T-15 Torx screw. • A T-15 Torx screwdriver. Note that the screws these screwdrivers are used on have a recessed slot for use with a flat-bladed screwdriver. Always unplug the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 55
Supported HP Field Replaceable Units (FRUs) Supported HP Field Replaceable Units (FRUs) Table 2-1 provides you with a list of the supported hard disk drives, CD drives, memory cards, floppy disk drives and I/O cards. Table 2-1 Supported HP Disk Drive 64 MByte DIMM (P-Class only) 128 MByte DIMM 256 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 56
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Removing and Replacing the Left-Side and Front Panels This section explains how to remove your Personal Workstation's left-side panel and its front panel. This section also explains how - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 57
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels WARNING Turn the Personal Workstation off and unplug the power cord before replacing or removing the left-side panel. Figure 2-1 1. Remove the left-side panel's two thumb screws. - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 58
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Figure 2-2 2. Slide the left-side panel toward the rear of the Personal Workstation approximately 0.5 inches as shown in Figure 2-2. Sliding the Left-Side Panel to the Rear of the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 59
NOTE Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Removing the Front Panel The front panel can only be removed after you have removed the left-side panel. The front panel is divided into a top and bottom section. Removing the top - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 60
of the front panel. While holding the tabs, swing this section outward 15 degrees in the direction of the arrow. See Figure 2-4. Lifting Up on Retainer Tabs Retainer Tabs for the Front Panel Top Section View from the top 15˚ Figure 2-5 Your front panel's top section will look like the one in - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 61
Figure 2-6 Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels 3. Hold the top section of the front panel in one hand and push this section in the direction of the "Push" arrow as shown in Figure 2-5. This will release the top section's - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 62
" in this chapter. 2. Lift up on both retainer tabs of the bottom section of the front panel. While holding the tabs, swing this section outward 15 degrees in the direction of the arrow. See Figure 2-7. Lifting Up on the Bottom Section's Retainer Tabs View from the top - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 63
Figure 2-8 Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Your front panel's bottom section will look like the one in Figure 2-8 when you have completed this step. View of the Bottom Section of the Front Panel Swung Outward Front - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 64
NOTE Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Replacing the Front Panel After you have completed your accessory installation or control module repair, you will need to replace the front panel. This section explains how to - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 65
complete this step, hold the bottom section of the front panel at a 15 degree angle to the front of the Personal Workstation and pull in the Connecting the Bottom Section to the Personal Workstation View from the top 15˚ Pull Figure 2-12 3. Close the bottom section by pushing it inward - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 66
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Figure 2-13 Top Section Replacement The procedure in this section explains how to replace the top section of the front panel. 1. Locate the top section hinge slots and tabs. See - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 67
2. Place the hinge tabs of the top section into the hinge slots. To complete this step, hold the top section of the front panel at a 15 degree angle to the front of the Personal Workstation and pull in the direction of the arrow. See Figure 2-14. Connecting the Top Section to - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 68
you with the panel's nomenclature. Inside View of the Left-Side Panel Panel Hook (there are four) Lock Latch WARNING Rear Edge of Panel Panel Guide Left-Side Panel Turn the Personal Workstation off and unplug the power cord before replacing or removing the left-side panel. 68 Chapter 2 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 69
Accessories Removing and Replacing the Left-Side and Front Panels Figure 2-17 To replace the left-side panel, follow this procedure: 1. Place the panel guide over the system's inside-bottom edge, leaving a half-inch gap between the front edge of the panel and the front of the chassis. See - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 70
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Figure 2-19 2. Locate the four hook slots on the top edge of the system and align these slots with the four panel hooks on the left-side panel. Next, push the left-side panel inward ( - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 71
memory must be loaded in pairs, and you can have a minimum of 256 MBytes to a maximum of 4 GBytes of memory for the X-Class (128MBytes to 2GBytes for the P-Class). When you install the memory, you have to use matched pairs (for example, two 128 MByte DIMM cards installed sequentially according to - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 72
slots are divided into two banks. Bank A consists of slots 1A through 4A (or 1A through 2A, if it is a P-Class) and Bank B consists of slots 1B through 4B (2B for P-Class). Note that the memory must be loaded in matching pairs (banks are interleaved) for example, if you load a card in - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 73
2-22. Preparing the Memory Slot Ejector Tabs Memory Slot 1B Ejector Tab Memory Slot 1A Ejector Tab NOTE: Figure 2-22 shows memory slots for an X-Class configuration. There are only 4 slots available for the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 74
memory slots by aligning the left and right edges of the card with the guides on the memory card slot. Then push downward until the DIMM card is card would be place in memory slot 1B. Figure 2-23 shows the eight X-Class memory slots. Installed DIMM Card Figure 2-24 Keyed DIMM Card Left edge Keys - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 75
in Figure 2-25. The memory slots are divided into two banks. Bank A consists of slots 1A through 4A (2A for P-Class) and bank B consists of slots 1B through 4B (2B for P-Class). Note that the memory must be removed in matching pairs (banks are interleaved) for example, if you remove a card from - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 76
also be removed from memory slot 1B. Lifting the DIMM Card Out of the Personal Workstation Note: The above Figure shows the eight X-Class slots. The P-Class has four slots. 5. Replace the left-side panel as explained in the section "Replacing the Left-Side Panel" in this chapter. 76 Chapter - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 77
mentioned in this section that are used on the floppy disk drives are color coded green. The blue guide rails are used on the hard disk drives, and the black guide rails are used on the CD drives. Figure 2-27 IDE and FDD Cable and Connector Information Before you install or remove - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 78
Figure 2-28 Opening Your Personal Workstation and Installing Accessories Removable Media Devices The FDD cable is used for the floppy disk drive. This cable has one connector for the device and one for the system board. See Figure 2-28. FDD Cable System Board Connector Device Connector Figure 2- - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 79
WARNING CAUTION Opening Your Personal Workstation and Installing Accessories Removable Media Devices Installing and Removing a CD Device This section explains how to install and remove your CD device. Turn the Personal Workstation off and unplug the power cord before installing or removing the CD - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 80
Opening Your Personal Workstation and Installing Accessories Removable Media Devices 2. Perform this step if you already have a CD drive installed in the top shelf of your Personal Workstation's accessory chassis, and you want to install an additional CD drive. a. Remove any blank that would prevent - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 81
Opening Your Personal Workstation and Installing Accessories Removable Media Devices b. Remove the metal blank from the accessory chassis by placing your thumb into the hole on the left-side of the metal blank and pulling outward. See Figure 2-31. Figure 2-31 Removing the Metal Blank from the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 82
on the side of the CD drive. See Figure 2-32 and Figure 2-33. The CD drive guide rails are color coded black. They are located on the chassis of the CD drive bay area. Figure 2-32 Attaching the Guide Rail to the CD Drive CD Drive Top Lower Pin Hole Figure 2-33 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 83
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Figure 2-34 4. Install the CD drive into the top shelf of the Personal Workstation's chassis as shown in Figure 2-34. Install the CD Drive into the Top Shelf Figure 2-35 5. Connect the audio, IDE and power - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 84
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Figure 2-36 Connect CD Drive IDE Cable IDE Cable Figure 2-37 Connect the CD Drive Power Cable Power Cable 6. Ensure all cables internal to the Personal Workstation are clear of any sharp edges or hot components. - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 85
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Figure 2-38 Removing a CD Drive This procedure explains how to remove your CD drive from your Personal Workstation. 1. Remove the left-side panel and the top part of the front cover as explained in the sections " - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 86
drive from the top shelf of the Personal Workstation's chassis as shown in Figure 2-41. You will need to press the black tabs on each guide rail against the CD drive and at the same time pull outward on the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 87
Opening Your Personal Workstation and Installing Accessories Removable Media Devices 4. Perform this step if you already have a CD drive installed in the top shelf of your Personal Workstation's accessory chassis, and you are removing a CD drive other than the one located in the top accessory shelf. - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 88
Opening Your Personal Workstation and Installing Accessories Removable Media Devices b. Replace the metal blank in the accessory chassis where you removed the CD drive. To do this, you need insert your thumb into the hole on the left side of the metal blank. Then insert the metal tab on the right - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 89
WARNING CAUTION Opening Your Personal Workstation and Installing Accessories Removable Media Devices Installing and Removing a Floppy Disk Drive This section explains how to install and remove your floppy disk drive. Since a floppy disk drive comes installed in your Personal Workstation, the only - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 90
CD drive bay area. Figure 2-44 Floppy Disk Drive and Guide Rails Guide Rail Guide Rail Floppy Disk Drive Front Floppy Disk Drive Top Figure 2-45 Attaching the Guide Rails to the Floppy Disk Drive Floppy Disk Drive Top Guide Rail Pin Guide Rail 90 Floppy Disk Drive Front Ejector Tab (on both - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 91
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Figure 2-46 4. Install the floppy disk drive into the fifth-internal shelf down from the top of the Personal Workstation's chassis as shown in Figure 2-46. Note that there is a metal blank that can be removed from - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 92
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Figure 2-48 Connect Floppy Disk Drive FDD Cable FDD Cable 6. Ensure all cables internal to the Personal Workstation are clear of any sharp edges or hot components. Next replace the top section of the front panel and - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 93
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Figure 2-49 Removing a Floppy Disk Drive This procedure explains how to remove your floppy disk drive from your Personal Workstation. 1. Remove the left-side panel and the top part of the front cover as explained - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 94
the floppy disk drive from the fifth-internal shelf down from the top of the Personal Workstation's chassis. To do this, press inward on the guide rail's retainer tabs and slide the floppy disk drive outward as shown in Figure 2-51. Remove the Floppy Disk Drive from Its Shelf 4. Ensure all - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 95
drives cannot be mixed. For the purpose of this discussion, the SCSI and IDE cables will be called the interface cables. The hard disk drive guide rails are color coded blue. They are located on the chassis of the CD drive bay area. Hard disk drives are susceptible to mechanical and - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 96
Hard Disk Drive Bay Area 1. Remove the left-side panel as explained in the section "Removing the Left-Side Panel" in this chapter. 2. Attach the guide rails to both sides of the hard disk drive. See Figure 2-52 and Figure 2-53. Note that the narrow blue plastic - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 97
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives Figure 2-54 3. Install the hard disk drive into the internal hard disk drive shelf. See Figure 2-54. Install the Hard Disk Drive into Its Shelf Figure 2-55 4. Connect the interface and power cables to the connectors on - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 98
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives Figure 2-56 Connect Hard Disk Drive Power Cable Power Cable 5. Ensure all cables internal to your Personal Workstation are clear of any sharp edges or hot components. Next replace the left-side panel of the Personal - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 99
disk drive kit. Installing the Hard Disk Drive in its Mounting Bracket Figure 2-58 Slotted Mounting Screws (there are two on the other side) 3. Attach guide rails to both sides of the hard disk drive mounting bracket. See Figure 2-58. Note that the black plastic - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 100
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives Figure 2-59 4. Install the hard disk drive into the third-internal shelf down from the top of the CD drive bay area. See Figure 2-59. Install the Hard Disk Drive into Its CD Drive Shelf Hard Disk Drive Hard Disk Drive - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 101
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives Figure 2-60 5. Connect the interface and power cables to the connectors on the back of the hard disk drive. See the Figure 2-60 and Figure 2-61. Connect the Hard Disk Drive Interface Cable Interface Cable Figure 2-61 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 102
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives 6. Ensure all cables internal to the Personal Workstation are clear of any sharp edges or hot components. Next replace the left-side panel of the Personal Workstation as explained in the section "Replacing the Left-Side - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 103
WARNING Opening Your Personal Workstation and Installing Accessories Hard Disk Drives Removing a Hard Disk Drive This procedure explains how to remove your hard disk drive from your Personal Workstation. Since it is possible to have a hard disk drive installed in the CD drive bay, this section also - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 104
Power Cable Power Cable Figure 2-64 3. Remove the hard disk drive from the internal hard disk drive shelf. To do this, press inward on the guide rail's retainer tabs and slide the hard disk drive outward as shown in Figure 2-64. Remove the Hard Disk Drive from Its Shelf 4. Ensure all - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 105
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives Figure 2-65 Removing a Hard Disk Drive from the CD Drive Bay 1. Remove the left-side panel and top front panel as explained in the sections "Removing the Left-Side Panel" and "Top Section Removal" in this chapter. 2. - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 106
, remove the four mounting screws from the hard disk drive mounting bracket. See Figure 2-68. Removing the Hard Disk Drive Guide Rails and Mounting Screws Mounting Bracket Guide Rail Slotted Mounting Screws (there are two on the other side) 5. Remove the hard disk drive from the mounting bracket - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 107
Mounting Screw Figure 2-70 Hard Disk Drive Metal Blank 6. Replace the two guide rails on the hard disk drive mounting bracket. Note that the guide rail pins fit into the appropriate pin holes on the mounting bracket, and the guide rail lever needs to be located toward the front of the mounting - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 108
disk drive mounting bracket in the third shelf down from the top of the CD drive's bay area. To do this, align the guide rails with the bay area guide and slide the mounting bracket into the bay area until it snaps in place. See Figure 2-71. Install the Hard Disk Drive - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 109
installation of accessory cards. The exception is the AGP Pro card slot. This slot is not keyed so that it can maintain the capability of supporting 3.3 volt AGP Pro cards. Chapter 2 109 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 110
the Full-Size I/O Cards I/O Area Card Guides NOTE: The above Figure shows the eight X-Class memory slots. The P-Class has four slots. This section does not refer to the installation of a specific I/O card. For information on your I/O card, refer to the manual that was shipped with your card. 110 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 111
graphics interface. This new AGP Pro connector provides more power for our high performance HP VISUALIZE fx4+ and HP VISUALIZE fx6+ graphics cards, however, you need to note the following CAUTION your system board. See Figure 2-74. HP VISUALIZE fx AGP Connector that is Not Supported Chapter 2 111 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 112
your I/O card, follow this procedure: 1. Remove the left-side panel as explained in the section "Removing the Left-Side Panel" in this chapter. 2. Remove the T-15 Torx screw from the bulkhead as shown in Figure 2-75. Removing the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 113
its connector on the system board. The contact fingers of the I/O card should fit snugly in the connector. See Figure 2-76. Installing the I/O Card Airflow Guide I/O Card Chapter 2 113 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 114
screw into the slot at the top of the I/O card's bulkhead. See Figure 2-77. Completing the I/O Card Installation T-15 Torx Screw 6. Ensure all cables internal to the Personal Workstation are clear of any sharp edges or hot components. Next replace the left-side panel - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 115
your I/O card, follow this procedure: 1. Remove the left-side panel as explained in the section "Removing the Left-Side Panel" in this chapter. 2. Unscrew the T-15 Torx screw from the I/O card's bulkhead as shown in Figure 2-78. Removing the I/O Card - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 116
are wearing the static-grounding strap that was shipped with your I/O card. 5. Replace the bulkhead blank as shown in Figure 2-80. Replacing the Bulkhead Blank T-15 Torx Screw Bulkhead 116 Chapter 2 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 117
Opening Your Personal Workstation and Installing Accessories Installing and Removing Accessory Boards 6. Ensure all cables internal to the Personal Workstation are clear of any sharp edges or hot components. Next replace the left-side panel of the Personal Workstation as explained in the section " - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 118
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor CAUTION Installing and Removing a Processor There are two processor slots on your system board. This section will discuss the installation and removal of the processor from processor slot B. See Figure - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 119
WARNING Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor Removing the Processor The procedure in this section explains how to remove a processor from your Personal Workstations system board. Note that this section assumes you have a need for removing - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 120
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor Figure 2-82 3. Disconnect the power cable for the processor's fan from the system board. See Figure 2-82. Disconnect the Power Cable for the Processor's Fan Power Cable 120 Chapter 2 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 121
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor Figure 2-83 4. Remove the fan mount from the processor connectors. To do this you will have to pull outward on the retainer tabs located at the ends of each processor connector. This will release the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 122
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor Figure 2-84 5. Remove the processor from its connector on the system board. To do this, pull outward on the right connector's retainer tab (relative to the top of the Personal Workstation) and lift - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 123
WARNING Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor Installing a Processor The procedure in this section explains how to install a processor on your Personal Workstations system board. This section also assumes that you are replacing your current - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 124
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor Figure 2-85 4. Install the processor in its connector on the system board. To do this, pull outward on the right connector's retainer tab (relative to the top of the Personal Workstation) and push - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 125
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor Figure 2-86 5. Place the four retainer hooks, located on the processor fan mount, into their retainer tabs on the processor connectors. You will have to pull outward on the retainer tabs and push firmly - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 126
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor Figure 2-87 6. Complete the installation of the processor fan mount. See Figure 2-87. Installing the Processor Fan Mount Figure 2-88 7. Connect the power cable for the processor's fan to the system - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 127
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor 8. Ensure all cables internal to the Personal Workstation are clear of any sharp edges or hot components. Next replace the left-side panel of the Personal Workstation as explained in the section " - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 128
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Voltage Regulator Module (VRM) CAUTION Installing and Removing a Voltage Regulator Module (VRM) There are two Voltage Regulator Module (VRM) slots on your system board. This section will discuss the installation - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 129
WARNING Opening Your Personal Workstation and Installing Accessories Installing and Removing a Voltage Regulator Module (VRM) Removing a Voltage Regulator Module The procedure in this section explains how to remove a Voltage Regulator Module (VRM) from your Personal Workstations system board. Note - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 130
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Voltage Regulator Module (VRM) Figure 2-90 3. Push downward on the VRM connector's ejector tabs. See Figure 2-90. Note that the arrow points to the top inside of the Personal Workstation. Ejector Tabs in the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 131
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Voltage Regulator Module (VRM) Figure 2-91 4. Remove the VRM from its connector on the system board. See Figure 2-91. Note that the arrow points to the top inside of the Personal Workstation. Removing the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 132
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Voltage Regulator Module (VRM) Figure 2-92 To install a VRM, follow this procedure: 1. Remove the left-side panel as explained in the section "Removing the Left-Side Panel" in this chapter. 2. Put on the static- - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 133
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Voltage Regulator Module (VRM) Figure 2-93 5. Install the VRM into its connector on the system board. See Figure 2-93 and Figure 2-94. Note that the arrow points to the top inside of the Personal Workstation. - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 134
VISUALIZE Personal Workstation go to the following web site: http://www.hp.com/visualize/support Drivers can also be found in the HP Tool and Support CD-ROM that is shipped with your system. This CD-ROM has detailed instructions on how to install the operating system, diagnostic utilities and each - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 135
3 Troubleshooting Your Personal Workstation This chapter deals with problems you may encounter when using your Personal Workstation. 135 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 136
your Personal Workstation. If you are unable to solve your problem after following the advice in this chapter, refer to the chapter "Hewlett-Packard Support and Information Services." HP Summary Screen The HP Summary Screen provides information about your Personal Workstation's current configuration - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 137
Troubleshooting Your Personal Workstation If Your Personal Workstation Does Not An error message and smiley-face icon appears on the LCD screen (refer to the section "Using HP MaxiLife to Diagnose Problems"). Display is Blank and There Are No Error Messages If your display is blank and there are no - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 138
Troubleshooting Your Personal Installing Accessories." Check that the processor speed Call your local HP Support Representative. switches have been set correctly. Reset the Personal ." Verify that any switches and Refer to the manuals that came with each board. jumpers on the accessory boards are properly - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 139
Troubleshooting connected. Call your local HP Support Representative. Call your local HP Support Representative. Call your local HP Support Representative. 5. Replace the at a time to determine which one is causing the problem. If you are Unable to Change any Values in Setup Ensure that you - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 140
the Personal Workstation's Configuration Memory Troubleshooting Your Personal Workstation If Your Personal Workstation and continue. • Press F2 to run Setup and correct a system configuration error. HP recommends that you correct the error before proceeding, even if the Personal Workstation appears to - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 141
Troubleshooting Your Personal Workstation If Your Personal Workstation Does Not Start Properly c. Turn on the Personal Workstation. This will erase the CMOS memory. d. Wait until the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 142
CAUTION Troubleshooting Your Personal Workstation If You Cannot Turn Off Your in which case a "power-off" would risk a loss of information/data (refer to the Power Menu in the HP Setup program). If you press the On/Off button for four seconds, the system will be automatically turned off. Note - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 143
the refresh settings to ensure they are not too high. Other Display Problems If the display image is not aligned with the screen, use the display's controls to center the image (refer to the display manual for instructions). If the screens generated by the applications do not appear to be correct - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 144
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Hardware Problem If Your Keyboard Does Not Work Ensure that the keyboard is correctly connected. The keyboard LEDs should blink once during POST. If Your Mouse Does - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 145
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Hardware Problem If Your Local Printer Does Not Work application program's "print" menu has been correctly set up. (Refer to the manual supplied with the application software.) • Check that the Personal Workstation's port is - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 146
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Hardware Problem If the Hard Disk Activity Light Does Not Work If the Floppy Disk Drive Does Not Work • Check that you are using a formatted diskette and - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 147
WARNING Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Hardware Problem If the CD-ROM Drive Has a Problem Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 148
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Hardware Problem No Sound from the CD-ROM Drive If you are having problems with sound when playing a CD: • Check that the volume control (if present) on the CD-ROM or CD-RW drive front panel is not set - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 149
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Hardware Problem The CD-ROM Drive Does not Open If you have difficulty removing a CD-ROM disk from the CD-ROM drive (during a power failure for example), you can use the manual eject button. To eject a CD-ROM disk using the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 150
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Software Problem If Your Personal Workstation Has a Software Problem switch block to ON (DOWN). For more information, call your local HP Support Representative. 3. Replace the Personal Workstation's cover and switch on the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 151
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Software Problem 7. Switch on the Personal Workstation and allow it to start-up. 8. Press F2 when prompted to but some software won't run, refer to the operating system and/or application software manuals. Chapter 3 151 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 152
the Diagnostics tab when the Intel ProSet window appears and follow the instructions. If Your Personal Workstation Has an Audio Problem If you encounter problems with the audio on your Personal Workstation, refer to the Using Sound guide preloaded onto your Personal Workstation. To get to your Using - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 153
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems Using HP MaxiLife to Diagnose Problems Your HP LCD can help you to diagnose problems with your Personal Workstation, even when you are unable to get your system and monitor working properly. The LCD is part of the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 154
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems Pre-Boot Checks When you press your Personal Workstation's on/off button, HP Check that DIMMs installed are compatible. Check with your local HP Service Representative. Check for system video card. Check that the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 155
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems POST Phase When the POST (Power-On Self Test) sequence is initiated, any displayed. Table 3-4 Operating System Boot Phase Message Message Description of what to do HP VISUALIZE No errors occurred. Chapter 3 155 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 156
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems Run-Time Errors During normal usage of the Personal Workstation the processor checks some vital system parameters. If an error occurs, a message is automatically displayed - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 157
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems Table 3-5 Run-Time Error do will be given. Main Menu HP MaxiLife can also be configured to: • Display the configuration details of your Personal Workstation required to obtain support (see the section "System Info - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 158
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems 2. Press the Services LCD control button. The following menu is displayed. System info Boot steps Next Go Diags Exit Next Go 3. Use vw to scroll down through the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 159
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems To view these details, use the vw button to the next time your Personal Workstation is powered on if it is selected. For support purposes, POST steps are shown as POST codes and displayed on the LCD as follows: - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 160
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems Diags If your Personal Workstation is powered off when Diags is selected, the LCD displays a second menu. To view the test results for each system - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 161
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems If an error is detected, an error screen appears indicating the problem. To continue viewing the test results of the other system components, press the vw control button. For example, if there is a problem with a power - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 162
latest version of this utility to diagnose hardware-related problems. If you do not, HP-dedicated Support Agents may request that you do so before offering support. The latest version of this utility can be obtained from HP Electronic Information Services, available 24 hours per day, 7 days per week - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 163
Troubleshooting Your Personal Workstation HP F2 to continue and follow the instructions on-screen to carry out the and advanced users only. Support Ticket To produce a complete record of your create a Support Ticket. This can then be sent, via email or fax, to your local or HP-dedicated Support Agent. - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 164
Troubleshooting Your Personal Workstation Recovering Your Personal Workstation's Operating System Recovering Your Personal Workstation's Operating System If for some reason you should need to recover your HP diagnostics (HP DiagTools) 4. Exit Enter a choice: 1 4. Follow the instructions that appear on - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 165
4 Hewlett-Packard Support and Information Services 165 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 166
you many years of trouble-free service. To ensure that your desktop system maintains its reliability and to keep you up-to-date with the latest developments, HP and a worldwide network of trained and authorized resellers provide a comprehensive range of service and support options which are listed - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 167
not common for, the HP Personal Workstation. Authorized HP Resellers can also offer consulting services tailored to your specific needs regarding product development or custom installations. Similar support services are offered by third parties or the HP Customer Support organization in your country - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 168
Support and Information Services Hewlett-Packard Information Services Hewlett-Packard Information Services Hewlett-Packard Electronic Information Services are available 24 hours a day, 7 days a week, ensuring that the most up-to-date information is always available. HP Forum on CompuServe The HP - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 169
of drivers, BIOS and software utilities. The Access Guide Directory guides you through the information and services available. World-Wide Web URL For product information: For service and support information: http://www.hp.com/visualize/support http://www.hp.com/visualize/support Chapter 4 169 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 170
Hewlett-Packard Support and Information Services Ordering Drivers and BIOS on Diskette Ordering Drivers and BIOS on Diskette You can order diskettes from HP, with the latest versions of drivers, BIOS and software utilities. The diskettes will be delivered by mail. Information for ordering diskettes - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 171
Hewlett-Packard Support and Information Services Ordering Drivers and BIOS on Diskette To identify a specific BIOS, driver or utility for your Personal Workstation, please follow the steps listed below prior to placing your order. • Contact your authorized HP reseller for assistance in selecting the - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 172
year after purchase, and a parts dispatch only during the second and third years after purchase. This warranty coverage will apply from the nearest HP or HP-authorized service outlet. HP telephone support for your Personal Workstation is available during the first year of your hardware warranty. This - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 173
Hewlett-Packard Support and Information Services Hewlett-Packard Telephone Support Hewlett-Packard Telephone Support HP North Assistance from the HP North American Customer Support Center is American available Monday to Friday, 7:00 am to 6:00 pm Mountain time. Customer Support Center The - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 174
Hewlett-Packard Support and Information Services Hewlett-Packard Telephone Support Country Spain Portugal Language Spanish Portuguese Local Number 902 321 123 01 441 7199 Please have the following information ready when you call so that your enquiry can be dealt with quickly: • Your HP Personal - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 175
have been put in contact with a support technician. If your problem is found to be covered by the HP Hardware Warranty, no charge will be support center (+44 171 512 5202). Free access to HP information services is not affected by this service. You are encouraged to access HP Information Services - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 176
Support Option HP Support Assistant Electronic services Covers Period Response Fee covered time When available Purchase from Parts and labor for HP products: first year onsite parts & labor; second and third year parts only. Parts and labor for HP products. CD-ROM containing: Product Manuals - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 177
for Personal Workstation setup, configuration, start-up and hardware diagnosis. HP Network Phone-in support Advanced remote technical support for multivendor networked environments. Service Contracts Technical Support. Period covered First year. Response Fee time Business No hours. charge - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 178
Hewlett-Packard Support and Information Services Hewlett-Packard Marketing Headquarters Hewlett-Packard Marketing Headquarters Should you wish to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find a convenient HP office, you - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 179
A Regulatory Information and Warranty 179 - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 180
Guide 22 and EN 45014 Manufacturer: Hewlett-Packard Company 3404 East Harmony Rd. Fort Collins, CO 80528 USA Declares that the: Product Name: HP 4 kV Power Lines U.S. FCC Part 15, Class A Japan VCCI Class A Australia/New Zealand AS/NZS 2046.1/2: Hewlett-Packard Sales and Service Office or - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 181
accordance with the instruction manual, may cause supported peripheral devices and HP shielded cables, such as those you receive with your system. Changes or modifications not expressly approved by Hewlett-Packard could void the user's authority to operate the equipment. Notice for Canada This Class - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 182
ühren. Noise Declaration for Germany Lärmangabe nach Maschinenlärmverordnung - 3 GSGV (Deutschland) LpA < 70 db am Arbeitsplatz normaler Betrieb nach EN27779: 11.92. Notice for Japan (Class A) 182 Appendix A - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 183
also take your old PC back for recycling when it reaches the end of its useful life. HP has a product take-back program in several countries. The collected equipment is sent to one of HP's recycling facilities in Europe or the USA. As many parts as possible are reused. The remainder is - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 184
HP Year 2000 Warranty This HP Year 2000 Warranty is in addition to the HP Standard Commercial Warranties contained in Exhibit E16, HP Terms and Conditions of Sale and Service. HP warrants that each HP the Product documentation provided by HP (including any instructions for installing patches or - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 185
by the original end-user purchaser. The three year warranty includes on-site service during the first year of use (free parts and labor), and parts service provided by an HP Service Center or a participating Authorized HP Personal Computer Dealer Repair Center, during the second and third years of - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 186
Regulatory Information and Warranty HP Hardware Warranty country of purchase for service. Response time for on-site service, and parts delivery turn-around time for parts service, are subject to changes from standard conditions based upon non-local parts availability. Limitation of Warranty The - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 187
not apply to you. Obtaining On-Site Warranty Service To obtain on-site warranty service, the customer must contact an HP Sales and Service Office (in the US, call the HP Customer Support Center at (970) 635-1000) or a participating Authorized HP Personal Computer Dealer Repair Center. The customer - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 188
proof of purchase. The customer shall return some defective parts upon HP demand. In that case, HP will prepay shipping charges for parts returned to the HP parts service center. HP Telephone Support Services HP Free telephone support for your Personal Workstation is available during the first year - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 189
Regulatory Information and Warranty HP Hardware Warranty America and Europe only). HP does NOT provide telephone support for Personal Workstations configured as network servers. We recommend HP NetServers for your network server requirements. (Rev. 17/03/98) HP Software Product License Agreement and - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 190
Regulatory Information and Warranty HP Hardware Warranty The following License Terms govern the CD-ROM: (i) The product recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP computer with which the product recovery CD-ROM was originally provided - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 191
HP Hardware Warranty so within thirty (30) days of such notice. UPDATES AND UPGRADES. Customer agrees that the software does not include updates and upgrades which may be available from Hewlett-Packard under a separate support programming instructions when all files are properly installed. HP does - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 192
so the above limitation or exclusion may not apply to you. Obtaining Warranty Service. Warranty service may be obtained from the nearest HP sales office or other location indicated in the owner's manual or service booklet. Consumer transactions in Australia and the United Kingdom: The disclaimers and - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 193
, 169 CompuServe, 168 HP MaxiLife, 153 HP Summary Screen, 136 HP Support Services, 37 I I/O card Capabilities, 109 Installing, 112 Removing, 115 Slots, 109 I/O cards, 55 IDE cable, 77 If, 144 Information services, 168 Initializing your software, 40 K Keyboard Troubleshooting, 144 Keyboard configuring - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 194
, 175 Support Services, HP, 37 Supported HP accessories, 55 T Telephone support Out of warranty, 175 Under warranty, 173 Terminator card, 124 Troubleshooting audio, 152 Audio interface, 152 CD-ROM, 147 CD-RW, 147 Flexible disk drive, 146 Hard disk drive, 146 Keyboard, 144 Mouse, 144 Network problems - HP P Class 450/500/550/600/650/700/750 | HP Visualize x- and p-Class (733,800, 8 - Page 195
Index W Warranty information, 184 World Wide Web Access to HP, 169 Y Year 2000 warranty, 184 Index 195
HP V
ISUALIZE
Personal Workstation
User’s Guide
P- Class (A6034) and X-Class (A1280) Workstations
Printed in USA
June 2000
Manufacturing Part Number: A1280-90002
Edition E0600
© Copyright 2000
Hewlett-Packard Company