HP P2015 Service Manual - Page 166
Vertical lines, Gray background, Toner smear, media, the media guides might be dirty. Wipe
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Vertical lines The photosensitive drum inside the print cartridge has probably been scratched. Install a new HP print cartridge. Gray background Toner smear ● Make sure that tray 1 is in place. ● Decrease the print density setting through HP ToolboxFX or the embedded Web server. This decreases the amount of background shading. ● Change the media to a lighter basis weight. ● Check the printer's environment. Very dry (low humidity) conditions can increase the amount of background shading. ● Install a new HP print cartridge. ● If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry, lint-free cloth. ● Check the media type and quality. ● Try installing a new HP print cartridge. ● The fuser temperature might be too low. In your printer driver, make sure the appropriate media type is selected. 156 Chapter 7 Problem solving ENWW