HP P2015 Service Manual - Page 170

Clear jams Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error in the software and the printer control-panel lights. The following are some of the causes of media jams: ● The input trays are loaded improperly or too full. NOTE When you add new media, always remove all of the media from the input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, reducing media jams. ● The media does not meet HP specifications. ● The printer might need to be cleaned to remove paper dust and other particles from the paper path. There might be loose toner in the printer after a media jam. This toner clears up after a few sheets print. CAUTION Media jams might result in loose toner on the page. If you get any toner on your clothes, wash them in cold water. Hot water will permanently set the toner into the fabric. Print-cartridge area To clear a jam in the print-cartridge area, perform the following steps: CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. Press the print-cartridge-door button, and then remove the print cartridge from the printer. CAUTION To prevent damage to the print cartridge, minimize its exposure to direct light. CAUTION After removing the print cartridge, handle it only on the ends. 160 Chapter 7 Problem solving ENWW