HP P2015 HP LaserJet P2015 - User Guide

HP P2015 - LaserJet B/W Laser Printer Manual

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  • HP P2015 | HP LaserJet P2015 - User Guide - Page 1
    HP LaserJet P2015 Series User Guide
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 2
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 3
    HP LaserJet P2015 Series User Guide
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 4
    Copyright information © 2006 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Part number: CB366-90951 Edition 1, 09/2006 The information contained herein is subject
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    HP LaserJet P2015dn printer 3 HP LaserJet P2015x printer 3 Identify product parts ...4 2 Control panel 3 Product software Supported operating systems ...10 Printer connections ...11 USB connections ...11 Network connections ...11 Connect the printer to the network 11 Install the printer software
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    of paper (N-up printing 40 Print booklets ...41 Print watermarks ...42 Cancel a print job ...43 6 Managing and maintenance Printer information pages ...46 Demo page ...46 Configuration page ...46 Supplies Status page ...46 Network Configuration page 46 HP ToolboxFX ...47 To view HP ToolboxFX ...47
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    what appeared on screen 89 Garbled, incorrect, or incomplete text 89 Missing graphics or text, or blank pages 89 Page format is different than on another HP LaserJet printer 90 Graphics quality ...90 Printer software problems ...91 Improve print quality ...92 Light print or faded ...92 ENWW v
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    HP print cartridges ...114 HP policy on non-HP print cartridges 114 Storing print cartridges ...114 Print cartridge life expectancy 114 Saving toner ...114 DIMMs (memory or font) ...115 Install a memory DIMM 115 Test the DIMM installation 117 Remove a DIMM ...117 Appendix B Service and support
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    Household in the European Union ...137 Material safety data sheet 138 For more information ...138 Appendix E Warranty and licensing Hewlett-Packard limited warranty statement 140 Hewlett-Packard software license agreement 141 Limited warranty for print cartridge life 142 Index ...143 ENWW vii
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    viii ENWW
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    1 Product information This chapter provides information on the following topics: ● Product features ● Identify product parts ENWW 1
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    RAM ● Memory can be upgraded to 288 MB ● 3,000-page or 7,000-page print cartridge ● PCL 6, PCL 5e, and HP postscript level 3 emulation (printer automatically determines and switches to the appropriate language) ● Compatible with USB 2.0 specifications ● Supported by Windows® 98 (printer driver only
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    the features of the HP LaserJet P2015 plus an HP internal network port. HP LaserJet P2015dn printer The HP LaserJet P2015dn printer includes all of the features of the HP LaserJet P2015d plus an HP internal network port. HP LaserJet P2015x printer The HP LaserJet P2015x printer includes all of the
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    Identify product parts The following illustrations identify the components of the HP LaserJet P2015 Series printers. The HP LaserJet P2015dn model is shown. Figure 1-1 HP LaserJet P2015dn, front view 1 Output bin 2 Print-cartridge door 3 Tray 1 (50-sheet multipurpose tray) 4 Model number 5 Tray 2 (
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    3 Automatic two-sided-printing media-size selector (duplex models only) 4 HP internal network port (network-ready models only) 5 USB port 6 Rear automatic two-sided path door (duplex models only) 7 Jam-clearing levers 8 Serial number ENWW Identify product parts 5
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    6 Chapter 1 Product information ENWW
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    2 Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the printer, the Toner light blinks. 3 Paper out light: Indicates that the printer is out of paper. 4 Attention light: Indicates that the print cartridge door is open or other errors exist
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    8 Chapter 2 Control panel ENWW
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    of printer features, HP strongly recommends that you install the software that is provided with the printer. The following sections describe the software that is provided with the HP LaserJet P2015 Series printers: ● Supported operating systems ● Printer connections ● Software for Windows ● Software
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    Supported operating systems The printer comes with software for the following operating systems: ● Windows 98 (printer driver only) ● Windows Me (printer driver only) ● Windows 2000 ● Windows Server 2003 (printer driver only) For more information about upgrading from Windows 2000 Server to Windows
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    All HP LaserJet P2015 Series printers support USB connections. 1. Insert the software installation CD into the computer CD-ROM drive. 2. If the installation program does not start automatically, browse the CD contents and run the SETUP.EXE file. 3. Follow the on-screen instructions. Network
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    seconds. The Network Configuration page automatically prints with the Configuration page. NOTE To resolve network connection problems, see Network setup problem solving. Install the printer software for the network printer To use the printer on the network, install the printer software on a computer
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    the Windows software that is available for the HP LaserJet P2015 Series printers. Windows printer drivers A printer driver is the software that provides access to printer features and provides the means for the computer to print to the printer. Windows driver types Three Windows printer drivers are
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    , and then select Printing and then select Preferences. Properties. 3. Click the Device Settings tab. HP ToolboxFX HP ToolboxFX is software that you can use to complete the following tasks: ● Check the printer status. ● Configure the printer settings. ● View troubleshooting information. ● View
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    to install the Macintosh printer driver: 1. Insert the printer CD into the CD-ROM drive and run the installer. 2. Double-click the CD icon on the desktop 3. Double-click the Installer icon. 4. Follow the instructions on the computer screen. 5. Print a test page or a page from any software program
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    files (PPDs) PPDs, in combination with the HP postscript level 3 emulation driver, access the printer features and allow the computer to communicate with the printer. An installation program for the PPDs is provided on the HP LaserJet P2015 Series printer CD. 16 Chapter 3 Product software ENWW
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    LaserJet printer family media guide. The guidelines can be downloaded from http://www.hp.com/support/ljpaperguide/, or see Order supplies and accessories for more information about ordering the guidelines. CAUTION Using media that does not meet Hewlett-Packard's specifications might cause problems
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    tab in the printer driver, in HP ToolboxFX, or in the embedded Web server. NOTE When using the CARDSTOCK, ENVELOPE, LABEL, and ROUGH modes, the printer pauses between pages and the number of pages per minute decreases. Table 4-1 Driver print modes Mode PLAIN LIGHT HEAVY CARDSTOCK TRANSPARENCY
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    use high-quality media that is designed for laser printers. NOTE Always test a sample of the media before you purchase large quantities. HP media HP recommends a variety of media. See the HP LaserJet Printer Family Print Media Guide (http://www.hp.com/support/ljpaperguide/) for a full list. Media to
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    printer's maximum temperature. Envelopes Print envelopes from tray 1 using the straight-through paper path. See Print air may cause problems. Do not use envelopes that contain clasps, snaps, tie strings, transparent windows, holes, perforations in.). 20 Chapter 4 Supported paper and other media ENWW
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    construction is better suited for feeding through a laser printer. For optimum printer performance, do not use paper heavier than 157 g/m2 (42 lb). Paper that is too heavy might cause misfeeds, stacking problems, paper jams, poor toner fusing, poor print quality, or excessive mechanical wear. NOTE
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    require the special fuser modes that are available on some printer models in order to achieve adequate toner adhesion. NOTE Some page-to-page variation is normal when printing with laser printers. This variation cannot be observed when printing on plain paper. However, this variation is obvious when
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    This chapter provides information on the following topics: ● Load media ● Print-quality settings ● Print on special media ● Print on both sides of the page (duplex) ● Print multiple pages on a single sheet of paper (N-up printing) ● Print booklets ● Print watermarks ● Cancel a print job ENWW 23
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    envelopes, ten transparencies, or ten cards. You can use tray 1 to print the first page on media different from the remainder of the document. Media guides ensure that the media is correctly fed into the printer and that the print is not skewed (crooked on the media). When loading media, adjust the
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    tray 2. To print using manual feed, open the printer Properties or Printer Setup, and then select Manual Feed (tray 1) from the Source Tray drop-down list. See Configure the Windows printer driver or Configure the Macintosh printer driver for instructions. After you have enabled manual feed, press
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    settings affect print resolution and toner usage. Use the following procedure to change print-quality settings: 1. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver or Configure the Macintosh printer driver for instructions. 2. On
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    following sections explain how to print on a variety of media. Print on an envelope Only use envelopes that are recommended for laser printers. See Guidelines for using media for more information. 1. Open the straight-through output door. 2. Open tray 1 and adjust the media guides to the width of
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    left media guide. NOTE If the envelope has a flap on the short edge, feed that edge into the printer first. 4. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver or Configure the Macintosh printer driver for instructions. 5. On the
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    4. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver or Configure the Macintosh printer driver for instructions. 5. On the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Mac drivers), choose the correct
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    media with the top forward and the side to be printed on facing up. 3. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver or Configure the Macintosh printer driver for instructions. 4. On the Paper/Quality tab or the Paper tab (the
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    1 with the narrow side forward and the side to be printed on facing up. 4. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver or Configure the Macintosh printer driver for instructions. 5. On the Paper/Quality tab or the Paper tab
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    sections provide instructions for the different operating systems. Windows 1. Close the straight-through output door. 2. From the Windows desktop, click Start, Settings, and then Printers (or Printers and Faxes for some Windows versions). 3. Right-click on the HP LaserJet P2015 Series printer and
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    , select Not Installed from the Duplex Unit (for 2-Sided Printing) drop-down list. 6. Click OK. 7. Open the Print dialog in the software program from which you are printing. In most programs this is done by clicking File and then Print. 8. Select the HP LaserJet P2015 Series printer. 9. Click
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    , remove the remaining paper from tray 1 and set it aside until after you finish the manual two-sided print job. 16. Gather the printed pages, and straighten the stack. invent 17. Return the stack to tray 1 with the printed side down and the top edge toward the printer. 18. Press the Go button to
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    -through output door. 2. If Manual Duplex does not appear as a printer option, perform the following steps: a. Verify that HP Manual Duplex&Booklet (Classic) was selected when the software driver was installed with the Custom Install option. b. Do a File-Print, select Plug-In Preferences, and
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    5. Click OK. 6. Print side one of the document from tray 1. 7. Gather the printed pages, and straighten the stack. 8. Return the stack to tray 1 with the printed side facing down and the top edge toward the printer. 9. Press the Go button to print side two. 36 Chapter 5 Print tasks ENWW
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    -through output door. 2. If Manual Duplex does not appear as a printer option, perform the following steps: a. Verify that HP Manual Duplex&Booklet (Classic) was selected when the software driver was installed with the Custom Install option. b. Do a File-Print, select Plug-In Preferences, and
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 48
    is available for the HP LaserJet P2015d, HP LaserJet P2015dn, and HP LaserJet P2015x printers. Automatic two-sided printing is supported for the following media sizes: ● A4 ● Letter ● Legal The following sections provide instructions for the different operating systems. Windows 1. Close the straight
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    d. Click Apply Changes. e. Close the menu. ENWW Print on both sides of the page (duplex) 39
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    sheet of paper (N-up printing) Use N-Up printing to place multiple document pages on a single printed page. 1. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver or Configure the Macintosh printer driver for instructions. 2. On the
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    Macintosh OS X versions . 1. Load paper in tray 1. 2. Close the straight-through output door. 3. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver for instructions. 4. On the Finishing tab (the Paper Type/Quality tab for some Mac
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    Draft or Confidential printed diagonally across the first page or all of the pages of a document. 1. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver or Configure the Macintosh printer driver for instructions. 2. On the Effects
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    you to cancel the print job. ● Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler, delete the job there. To go to the Printer screen in Windows 98, Me, 2000, or XP, click Start, Settings, and Printers. Double-click the HP LaserJet P2015 icon to open
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    44 Chapter 5 Print tasks ENWW
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    6 Managing and maintenance This chapter provides information on the following topics: ● Printer information pages ● HP ToolboxFX ● Embedded Web server ● Replace the print cartridge ● Redistribute toner ● Clean the printer ● Clean the pickup roller (tray 1) ● Clean the pickup roller (tray 2) ●
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    : ● The estimated percentage of toner remaining in the print cartridge ● The number of pages and print jobs that have been processed ● Ordering and recycling information Network Configuration page NOTE The Network Configuration page is only available on printers with an HP internal network port. The
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    troubleshooting information. ● View online documentation. You can view HP ToolboxFX when the printer is directly connected to your computer or when it is connected to the network. You must perform a typical software installation to install HP ToolboxFX. NOTE HP ToolboxFX is not supported for Windows
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    cartridge and the number of pages that have been printed with the current print cartridge. This page also has links to order supplies and to find recycling information. ● Device Configuration. View a detailed description of the current printer configuration, including the amount of memory installed
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    of toner in HP print cartridges, non-HP print cartridge in use, empty input trays, and error messages. Alerts only appear when the printer is printing from the computer on which you set up the alerts. NOTE You must click Apply to save your changes. Set up e-mail alerts Use HP ToolboxFX to configure
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    . ● Service. Gain access to various procedures required to maintain the printer. Device information The information that you type in these fields appears on the Configuration page. See Configuration page. NOTE You must click Apply to save your changes. 50 Chapter 6 Managing and maintenance ENWW
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    that allows the printer to use less toner per page. Selecting this option may extend the life of the print cartridge and reduce your cost per page. However, it will also reduce print quality. The printed image is lighter, but it is adequate for printing drafts or proofs. HP does not recommend
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    to configure miscellaneous print settings. NOTE You must click Apply to save your changes. Service During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print-quality problems such as toner specks or smearing. HP ToolboxFX
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    3 emulation error page automatically prints when HP postscript level 3 emulation errors occur. NOTE You must click Apply to save your changes. Network settings The network administrator can use the HP ToolboxFX Network Settings folder to control the networkrelated settings for the printer when it
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    the embedded Web server To open the embedded Web server, type the IP address or hostname of the printer in the address field of a supported Web browser. To find the IP address, print a Configuration page at the printer by pressing and holding the Go button for 5 seconds. 54 Chapter 6 Managing and
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    the printer Configuration page. ● Supplies Status. This page shows the status of HP supplies and provides supplies part numbers. To order new supplies, click Order Supplies in the upper-right part of the window. ● Event log. This page shows a list of all printer events and errors. ● Print Info Pages
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    Links Links are located in the upper-right part of the Status pages. You must have Internet access in order Web site and order genuine HP supplies from HP or a reseller of your choice. ● Product Support. Connects to the support site for the HP LaserJet P2015 Series printer. You can search for help
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    Replace the print cartridge 1. Press the print-cartridge-door button, and then remove the print cartridge from the printer. For recycling information, see the inside of the print-cartridge box. CAUTION To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. 2.
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    evenly inside the cartridge. 6. Insert the print cartridge in the printer and close the print-cartridge door. CAUTION If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric. 58 Chapter 6 Managing and maintenance ENWW
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    and wash the clothing in cold water. Hot water sets toner into the fabric. 3. Reinsert the print cartridge into the printer, and close the print cartridge door. If the print is still light, install a new print cartridge. See Replace the print cartridge for instructions. ENWW Redistribute toner 59
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    can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams. To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path. Clean the print-cartridge area You do not
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    cloth, wipe any residue from the media-path area and the print-cartridge cavity. 3. Replace the print cartridge, and close the print-cartridge door. 4. Plug the power cord back into the printer. Clean the printer media path If you are experiencing toner specks or dots on the printouts, clean the
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    the Ready light is on. 2. Load the transparency in tray 1. 3. Print a cleaning page using one of the following methods: ● Open HP ToolboxFX. See HP ToolboxFX for instructions. Click the Troubleshooting tab, and then click Print Quality Tools. Select the cleaning page. ● On the printer control panel
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    If you want to clean the pickup roller for tray 1, follow these instructions: 1. Unplug the power cord from the printer, and allow the printer to cool. 2. Press the print-cartridge-door button to open the print-cartridge door. 3. Remove the pickup-roller cover. ENWW Clean the pickup roller (tray
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    4. Press the two black retaining tabs outward until the pickup roller is released from its seat. 5. Remove the pickup roller from the printer. 6. Dab a lint-free cloth in water, and scrub the roller. 7. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt. 64 Chapter 6
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    9. Line up the black retaining tabs in the printer with the grooves in the pickup roller, and then press the pickup roller into the pickup-roller seat until the retaining tabs click. 10. Replace the pickup-roller cover. 11. Close the print-cartridge door. ENWW Clean the pickup roller (tray 1) 65
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    tray 2) If you want to clean the pickup roller for tray 2, follow these instructions: 1. Unplug the power cord from the printer, and allow the printer to cool. 2. Press the print-cartridge-door button, and then remove the print cartridge from the printer. 3. Remove tray 2. 66 Chapter 6 Managing and
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    4. Open the automatic two-sided path door on the front of the printer (HP LaserJet P2015d, HP LaserJet P2015dn, and HP LaserJet P2015x printers only). 5. Place the printer on the work surface with the front of the printer facing up. 6. Pull the white tabs outward, and rotate the tabs up. ENWW
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    7. Slide the right tab to the right, and leave the tab in this position throughout the procedure. 8. Slide the pickup roller assembly to the right, and remove the left end cap. 68 Chapter 6 Managing and maintenance ENWW
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    9. Remove the pickup roller. 10. Dab a lint-free cloth in water, and scrub the roller. 11. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt. 12. Allow the pickup roller to dry completely. ENWW Clean the pickup roller (tray 2) 69
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    engage and the shaft clicks into place. 16. Push the right tab to the left, and rotate the tab downward into position. 17. Place the printer on the work surface with the top of the
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    18. Close the automatic two-sided path door. 19. Reinstall the print cartridge, and close the print-cartridge door. 20. Plug the printer in to turn it back on. ENWW Clean the pickup roller (tray 2) 71
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    must install a new print cartridge, even if there is toner supply remaining in the cartridge. 1. To use EconoMode, open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver or Configure the Macintosh printer driver for instructions. 2. On
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    following topics: ● Finding the solution ● Status-light patterns ● Common Macintosh problems ● HP postscript level 3 emulation errors ● Media problem solving ● Printed page is different than what appeared on screen ● Printer software problems ● Improve print quality ● Clearing jams ● Network setup
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    ? ● Is the print cartridge properly installed? See Replace the print cartridge. ● Is paper properly loaded in the input tray? See Load media. Yes If you answered yes to the questions above, go to Step 2: Is the Ready light on? No If the printer will not turn on, Contact HP support. Step 2: Is
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    Printer software problems. If you are using a Macintosh computer, see Common Macintosh problems. If you are using an HP postscript level 3 emulation driver, see HP postscript level 3 emulation errors. If you are unable to resolve the problem, Contact HP support. Step 6: Does the printed page
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    buttons has no effect. Reconfiguration Initialization During the printer start up, you can request special initialization sequences that reconfigure the printer. When one of the sequences is requested, such as cold reset, the lights cycle as in the Initialization/Startup state. Job Cancel
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    Control-panel light messages (continued) Light status State of the printer Action Ready The printer is ready with no job activity. To print a Configuration page, press and hold the Go button for 5 seconds. To print a Demo page, press and release the Go button. Processing Data The printer is
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    (continued) Light status State of the printer Action Manual Feed or Continuable Error This state can be reached in the following circumstances: ● Manual feed ● General continuable error ● Memory configuration error ● Personality/Job related error To recover from the error and print whatever
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    7-2 Control-panel light messages (continued) Light status State of the printer Fatal Error Action ● Turn off the printer, wait 10 seconds, and turn on the printer. ● If you are unable to resolve the problem, Contact HP support. Accessory Error To display additional error information, press
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    , and Attention lights act independently of the Toner Low state. Order a new print cartridge and have it ready. See Order supplies and accessories. Toner Missing The print cartridge has been removed from the printer. Reinsert the print cartridge in the printer. 80 Chapter 7 Problem solving ENWW
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    Table 7-2 Control-panel light messages (continued) Light status State of the printer Jam Action Clear the jam. See Clearing jams. ENWW Status-light patterns 81
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    supported. Load acceptable paper or other media. See Supported paper and other media. Press the Go button to override the condition. Table 7-3 Accessory error indicators Accessory error Attention light DIMM slot incompatible error Off Ready light Off Go light On 82 Chapter 7 Problem solving
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    when using Mac OS X. Table 7-4 Problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The printer software might not have been installed or was installed incorrectly. The PostScript Printer Description (PPD) file is corrupt. Make
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    host name on the configuration page matches the printer name, IP address, or Rendezvous or Bonjour host name in the Print Center or Printer Setup Utility. You are unable to print from a third-party USB card. Cause This error occurs when the software for USB printers is not installed. Solution When
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    Table 7-4 Problems with Mac OS X (continued) When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution ● Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the
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    to print your job at 600 dots per inch, reduce the complexity of the page, or install more memory. VM Error Font Error Select unlimited downloadable fonts from printer driver. Range Check Font Error Select unlimited downloadable fonts from printer driver. 86 Chapter 7 Problem solving ENWW
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    not pull media from the The printer might be in manual-feed media input tray. mode. Verify that the printer is not in manual feed mode and print your job again. The pickup roller might be dirty or damaged. Contact HP Customer Care. See How to contact HP or the support flyer that came in the box
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    Problem Cause Solution automatic two-sided printing media-size selector. 88 Chapter 7 Problem solving ENWW
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    incorrect, or incomplete text ● The wrong printer driver might have been selected when the software was installed. Make sure that the HP LaserJet P2015 printer driver is selected in the printer Properties. ● If a specific file prints garbled text, there might be a problem with that specific file. If
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    the same printer driver (printer software) and printer Properties settings regardless of which HP LaserJet printer you use to print them. ● Change the resolution, paper size, font settings, and other settings. See Configure the Windows printer driver or Configure the Macintosh printer driver for
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 101
    Printer software problems Problem Solution A printer driver for the HP LaserJet P2015 printer is not visible ● in the Printer folder Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP LaserJet P2015, and click Uninstall. Turn the printer off. Install
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 102
    defects. NOTE If these steps do not correct the problem, contact an HP-authorized dealer or service representative. Light print or faded ● The print cartridge is nearing end of life. ● The media might not meet Hewlett-Packard's media specifications (for example, the media is too moist or too rough
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 103
    Wipe the media guides with a dry, lint-free cloth. See Clean the printer for more information. ● Check the media type and quality. ● Try installing a new HP print cartridge. See Replace the print cartridge for instructions. ● The fuser temperature might be too low. In your printer driver, make sure
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 104
    at the same spot on the page, install a new HP print cartridge. See Replace the print cartridge for instructions. ● The internal parts might have toner on them. See Clean the printer for more information. If the defects occur on the back of the page, the problem will probably correct itself after
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 105
    Page skew Curl or wave Wrinkles or creases ● Make sure that the media is loaded correctly and the media guides are not printer driver, make sure the appropriate media type is selected. If the problem persists, select a media type that uses a lower fuser temperature, such as transparencies or light
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 106
    of toner scatter is normal for laser printing.) Try a different media type. See Supported paper and other media for more information. ● Turn over the stack of media in the tray. ● Use media designed for laser printers. See Supported paper and other media for more information. 96 Chapter 7 Problem
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 107
    paper path. See Clean the printer for instructions. There might be loose toner in the printer after a media jam. This toner clears up after a few sheets print. CAUTION Media jams might result in loose toner on the page. If you get any toner on your clothes, wash them in cold water. Hot water will
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 108
    2. Open the straight-through output door. 3. Pull down the green pressure-release levers. 4. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer. 98 Chapter 7 Problem solving ENWW
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 109
    5. Replace the print cartridge, and close the print-cartridge door. Input trays To clear a jam in the input trays, perform the following steps: CAUTION Do not use sharp objects, such as tweezers or needlenose
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 110
    remove the print cartridge from the printer. 4. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer. 5. Insert the print cartridge in the printer and close the print-cartridge door. 100 Chapter 7 Problem solving
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 111
    6. Open tray 2. 7. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer. ENWW Clearing jams 101
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 112
    If no media is visible, open the print-cartridge door, remove the print cartridge, and pull down the upper media guide. Carefully pull the media up and out of the printer. 9. Close tray 2. Output bin the middle), and carefully pull it free from the printer. 102 Chapter 7 Problem solving ENWW
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 113
    Straight-through output path To clear a jam in the straight-through output path, perform the following steps: CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. Open the straight-through
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 114
    visible (this includes the middle), and carefully pull it free from the printer. NOTE If you cannot grasp the media with your hands, perform the two-sided printing path To clear a jam in the automatic two-sided printing path, perform the following steps: 104 Chapter 7 Problem solving ENWW
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 115
    CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. Open the straight-through output door. 2. Pull down the green pressure-release levers. 3. Remove tray 2. ENWW Clearing jams 105
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 116
    printing path door on the front of the printer. 5. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer. 6. Close the automatic two-sided printing path door by firmly pushing it up. 106 Chapter 7 Problem solving
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 117
    7. Reinsert tray 2. 8. Open the automatic two-sided printing path door on the back of the printer. 9. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer. ENWW Clearing jams 107
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 118
    10. Close the automatic two-sided printing path door. 108 Chapter 7 Problem solving ENWW
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 119
    state and the reset is complete. ● Two minutes after the printer reaches the Ready state, print another Network Configuration page, and check to see if a valid IP address is assigned to the printer. ● If the IP address is still zeros, Contact HP support. ENWW Network setup problem solving 109
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 120
    110 Chapter 7 Problem solving ENWW
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 121
    A Accessory/Consumable addendum This appendix provides information on the following topics: ● Order supplies and accessories ● 10/100 networking print servers ● HP print cartridges ● DIMMs (memory or font) ENWW 111
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 122
    the HP LaserJet P2015 Series printer. Q7553A (3,000-page cartridge) Q7553X (7,000-page cartridge) A guide to using paper and other print media with HP LaserJet printers. 5963-7863 NOTE This document can be downloaded from http://www.hp.com/ support/ ljpaperguide/. Replacement parts Accessories
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 123
    /100 networking print servers Table A-2 HP LaserJet P2015 Series printer Item and description Order number HP Jetdirect 175x fast-Ethernet external print server (value line, USB port) J6035C Must be Version C or later. HP Jetdirect en3700 fast Ethernet print server J7942A HP Jetdirect en2400
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 124
    their quality. Service or repair that is required as a result of using non-HP print cartridges will not be covered under the printer warranty. NOTE The warranty does not apply to defects resulting from software, interfacing, or parts not supplied by Hewlett-Packard. Storing print cartridges Do not
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 125
    only) to the HP LaserJet P2015 Series printer, you can print more complex print jobs. To install a DIMM, follow the instructions below: CAUTION Handling a DIMM (memory) without wearing a grounded, antistatic device might damage the DIMM. Touch any metal part of the printer or other grounded metal
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 126
    4. With the gold contacts facing upward, insert the DIMM in the DIMM seat and press the DIMM body in until the metal retaining pins click. 116 Appendix A Accessory/Consumable addendum ENWW
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 127
    and then use the power switch to turn on the printer. Test the DIMM installation To test the DIMM installation, print a configuration page, and check the Total Memory specified on the page. See Printer information pages for more information. If all lights on the control panel are blinking, the DIMM
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 128
    2. Open the DIMM door. 3. Unlock the DIMM retaining pins by pressing them outward. 118 Appendix A Accessory/Consumable addendum ENWW
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 129
    4. Grasp the DIMM on the bottom edge, and then remove the DIMM from the printer. NOTE Store the DIMM in an antistatic bag. 5. Close the DIMM door. 6. Reconnect all printer cables and cords, and then use the power switch to turn on the printer. ENWW DIMMs (memory or font) 119
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 130
    120 Appendix A Accessory/Consumable addendum ENWW
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 131
    B Service and support This appendix provides information on the following topics: ● Hardware service ● Extended warranty ● Guidelines for repacking the printer ● How to contact HP ENWW 121
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 132
    the warranty period, Hewlett-Packard offers the following support options: ● Hewlett-Packard repair services: Hewlett-Packard will arrange to pick up the unit, repair it, and return it to you within 5 to 10 business days, depending on your location. ● Hewlett-Packard authorized service provider: You
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 133
    you have already disposed of the printer's packing material, contact a local mailing service for information on repacking the printer. ● Hewlett-Packard recommends that you insure the equipment for shipment. How to contact HP If you need to contact HP for service or support, use one of the following
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 134
    124 Appendix B Service and support ENWW
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 135
    C Printer specifications This appendix provides information on the following topics: ● Environmental specifications ● Acoustic emissions ● Electrical specifications ● Physical specifications ● Printer capacities and ratings ● Memory specifications ● Port availability ENWW 125
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 136
    Ready (Sleep): Inaudible NOTE Values are based on preliminary data. See http://www.hp.com/support/ljP2015 for current information. NOTE Configuration tested: HP LaserJet P2015 base base unit, 26 ppm, standard tray, A4 paper, and simplex continuous print. 126 Appendix C Printer specifications ENWW
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 137
    amps at 115 volts ● 2.9 amps at 230 volts Table C-4 HP LaserJet P2015dn printer Power requirements (110) Power requirements (220) Power consumption Rated current 110-127v (+/-10%), 50/60 Hz (+/-2) 220v-240v (+/-10%), 50/60 Hz (+/-2 Hz) ● During printing (27 ppm): 325 watts (average) ● During Ready
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 138
    NOTE Values are based on preliminary data. See http://www.hp.com/support/ljP2015 for current information. NOTE The power reported is the highest value measured for monochrome printing using all standard voltages. NOTE The default time from Ready mode to Sleep mode and the recovery time from Sleep
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 139
    Dimensions Weight (3,000-page cartridge installed) ● Width: 350 mm (16.8 inches) ● Depth: 361 mm (14.2 inches) ● Height: 256 mm (10.0 inches) HP LaserJet P2015 printer: 10.7 kg (23.6 lb) NOTE Values are based on preliminary data. See http://www.hp.com/support/ljP2015 for current information
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 140
    down) output bin capacity Minimum paper size Maximum paper size Media weight Base memory Upgrade memory expansion Print resolution Duty cycle PCL Postscript emulation HP LaserJet P2015 printer: ● 27 ppm (letter), 26 ppm (A4) ● First page out in as few as 8.5 seconds 250 sheets of regular weight 75
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 141
    D Regulatory information ENWW 131
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 142
    Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions the printer that
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 143
    product Product Name 4): Regulatory Model 3): Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA HP LaserJet P2015 Series BOISB-0602-00 Product Options: Including: Q5931A - Optional 250-Sheet Input Tray ALL Toner Cartridges: Q7553A / Q7553X conforms to the following
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 144
    since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 145
    for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet P2015, HP LaserJet P2015d, HP LaserJet P2015n, HP LaserJet P2015x, HP LaserJet P2015dn -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 146
    less toner, which might extend the life of the print cartridge. Paper use This product's manual/optional automatic duplex feature and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources. Plastics Plastic parts over
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 147
    pre-addressed labels are included within the instruction guide in most HP LaserJet print cartridge boxes. Labels and bulk boxes are also available through the Web site: http://www.hp.com/recycle. Use the label to return empty, original HP LaserJet print cartridges only. Please do not use this label
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 148
    recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Material safety data sheet chemical substances (e.g., toner) can be obtained by contacting the HP Web site at: http://www.hp.com/go/msds or http://www.hp.com/hpinfo/
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 149
    E Warranty and licensing ENWW 139
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 150
    Hewlett-Packard limited warranty statement HP PRODUCT HP LaserJet P2015 Series printers DURATION OF LIMITED WARRANTY One year from date of purchase HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 151
    TERMS. HP SOFTWARE LICENSE TERMS The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with Hewlett-Packard. License Grant. Hewlett-Packard grants you a license to use one copy of the Software. "Use" means storing, loading, installing
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 152
    specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and the print samples) or contact HP customer support. At HP's option, HP will either replace
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 153
    HP LaserJet P2015 printer 2 HP LaserJet P2015d printer 2 HP LaserJet P2015dn printer 3 HP LaserJet P2015n printer 3 HP LaserJet P2015x printer 3 Configuration page 46 connecting to the network 11 conserving toner 114 contacting HP 123 control panel HP ToolboxFX settings 52 status-light
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 154
    , print cartridge 114 light patterns 76 loading media optional tray 3 24 tray 1 24 tray 2 24 M Macintosh driver, accessing 15 driver, installing 15 driver, problem solving 83 PPDs 16 problems, solving 83 software 15 USB card, troubleshooting 84 manual two-sided printing 32 manual-feed printing 25
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 155
    parts 112 S saving toner 114 serial number 5 service and support contacting HP 123 hardware 122 HP ToolboxFX settings 52 settings HP ToolboxFX 50 print quality 26 Settings tab (embedded Web server) 55 skewed pages 87 software accessing Windows driver 13 HP ToolboxFX 14, 47 Macintosh 15 printer
  • HP P2015 | HP LaserJet P2015 - User Guide - Page 156
    -sided printing automatic 38 manual 32 types, media HP ToolboxFX settings 51 U USB port location 5 troubleshooting Macintosh 84 W warranty extended 122 license 141 print cartridge 142 product 140 watermarks, printing 42 Web server, embedded 54 Windows driver, accessing 13 driver, installing 13 146
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  • HP P2015 | HP LaserJet P2015 - User Guide - Page 158
    © 2006 Hewlett-Packard Development Company, L.P. www.hp.com *CB366-90951* *CB366-90951* CB366-90951
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HP LaserJet P2015 Series
User Guide