HP P2035 HP LaserJet P2030 Series - User Guide
HP P2035 - LaserJet B/W Laser Printer Manual
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- HP P2035 | HP LaserJet P2030 Series - User Guide - Page 1
HP LaserJet P2030 Series Printer User Guide - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 2
- HP P2035 | HP LaserJet P2030 Series - User Guide - Page 3
HP LaserJet P2030 Series Printer User Guide - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 4
is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 5
...2 HP LaserJet P2030 Series models 2 Product features ...3 Product walkaround ...4 Front view ...4 Rear view ...5 Interface ports ...6 Model and serial-number label location 7 2 Control panel 3 Software for Windows Supported operating systems for Windows 12 Supported printer drivers for - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 6
sizes 31 Custom paper sizes ...32 Supported paper and print media types 33 Tray and bin capacity ...34 Special paper or print media guidelines 35 Load trays ...36 Paper orientation for loading trays 36 Tray 1 ...37 Tray 2 ...38 Load A6-size paper 38 Manual feed ...39 Configure trays ...39 Use - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 7
authentication 60 HP fraud hotline and Web site 60 Replace supplies and parts ...62 Supply replacement guidelines 62 Redistribute toner ...62 Change the print cartridge 63 Clean the product ...65 Clean the print-cartridge area 65 Clean the paper path ...67 Clean the Tray 1 pickup roller - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 8
...87 Clear jams ...87 Internal areas ...87 Print-cartridge area and paper path 87 Input trays ...89 Tray 1 89 Tray 2 90 Output bins ...92 Solve print-quality problems ...94 Print-quality problems associated with paper 94 Print-quality problems associated with the environment 94 Print-quality - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 9
Ozone production ...123 Power consumption ...123 Toner consumption ...123 Paper use ...123 Plastics ...123 HP LaserJet print supplies 123 Return and recycling instructions 124 United States and Puerto Rico 124 Multiple returns (more than one cartridge 124 Single returns 124 Shipping 124 Non - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 10
...125 Material Safety Data Sheet (MSDS 125 For more information ...125 Declaration of conformity ...126 Declaration of conformity 126 Safety statements ...127 Laser safety ...127 Canadian DOC regulations 127 VCCI statement (Japan 127 Power cord statement (Japan 127 EMI statement (Korea) ...127 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 11
1 Product basics ● Product comparison ● Product features ● Product walkaround ENWW 1 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 12
Product comparison HP LaserJet P2030 Series models HP LaserJet P2035 printer CE461A HP LaserJet P2035n printer CE462A ● Prints up to 30 pages per minute (ppm) on Letter-size paper and Has the same features as the HP LaserJet P2035 model, with the 30 ppm on A4-size paper following differences: ● - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 13
● Parallel connection (HP LaserJet P2035 printer only) ● RJ.45 network connection (HP LaserJet P2035n printer only) ● The supplies status page contains information about toner level, page count, and approximate pages remaining. ● The product checks for an authentic HP print cartridge at installation - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 14
Product walkaround Front view 1 2 3 4 7 6 5 1 Tray 1 (pull to open) 2 Top output bin 3 Control panel 4 Print-cartridge-door release button 5 On/off switch 6 Tray 2 7 Print-cartridge door 4 Chapter 1 Product basics ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 15
Rear view 12 5 4 3 1 Jam-release door (pull the green handle to open) 2 Straight-through paper path (pull to open) 3 Interface ports 4 Power connection 5 Slot for a cable-type security lock ENWW Product walkaround 5 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 16
Interface ports Figure 1-1 HP LaserJet P2035 printer 1 2 1 Hi-speed USB 2.0 port 2 Parallel port Figure 1-2 HP LaserJet P2035n printer 1 2 1 Hi-speed USB 2.0 port 2 RJ.45 network port 6 Chapter 1 Product basics ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 17
Model and serial-number label location The label that contains the model and serial numbers is on the rear of the product. ENWW Product walkaround 7 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 18
8 Chapter 1 Product basics ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 19
a jam in the printer 2 Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the printer, the Toner light blinks. 3 Paper out light: Indicates the printer is out of paper 4 Attention light: Indicates the print cartridge door is open or - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 20
10 Chapter 2 Control panel ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 21
3 Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities for Windows ● Supported network utilities for Windows ● Software for - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 22
(32-bit and 64-bit) ● Windows 2000 ● Windows Vista (32-bit and 64-bit) Supported printer drivers for Windows The product features a host-based printer driver. The printer driver includes online Help that has instructions for common printing tasks and also describes the buttons, check boxes, and drop - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 23
and do not override changes made in the Page Setup dialog box. ● Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 24
category for Hardware and Sound click Printer. 2. Right-click the driver icon, and then 2. Right-click the driver icon, and then select Printing . 2. Click HP, and then click the product name. 3. Click the option to uninstall the product, and then follow the onscreen instructions to remove the - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 25
as an empty tray or a problem with the product. The alert includes information about solving the problem. Supported network utilities for UNIX Linux Software To download the HP UNIX modelscripts, follow these steps. 1. Go to www.hp.com, and click Software & Driver Download. 2. Type the name of - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 26
16 Chapter 3 Software for Windows ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 27
4 Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver ENWW 17 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 28
systems: ● Mac OS X V10.3, V10.4, V10.5, and later NOTE: For Mac OS X V10.4 and later, PPC and Intel® Core™ Processor Macs are supported. Change printer-driver settings for Macintosh Change the settings for all print jobs Change the default settings for all until the software program is closed - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 29
printer driver. You can use the HP Printer Utility when the product uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. Open the HP Printer special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 30
presets 1. On the File menu, click Print. 2. Select the driver. 3. In the Presets box, select the printing preset that you want to use. NOTE: To use printer-driver default settings, select Standard. Resize documents or print on a custom paper size You can scale a document to fit on a different size - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 31
print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages. 1. On the File menu, click Print. 2. Select the driver. 3. Open the Layout menu. 4. Next to Pages per each page on the sheet. ENWW Use features in the Macintosh printer driver 21 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 32
into the product first. ● For all other trays, load the letterhead paper face-down with the top edge at the front of the tray. 2. On the File menu, click Print. 3. On the Finishing menu, select Manually Print on 2nd Side. 4. Click Print. Follow the instructions in the pop-up window that appears on - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 33
5 Connectivity ● USB and parallel connections ● Network configuration ENWW 23 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 34
. 2. If the installation program does not start automatically, browse the CD contents and run the SETUP.EXE file. 3. Follow the on-screen instructions. NOTE: During the installation, there is a prompt to plug in the parallel or USB cable. Figure 5-1 Parallel connection Figure 5-2 USB connection 24 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 35
list the networking services/protocols that are supported on the product. Table 5-1 Printing Service name Description port9100 (Direct Mode) Printing service Line printer daemon (LPD) Printing service Table 5-2 Network product discovery Service name SLP (Service Location Protocol) mDNS - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 36
. If neither a DHCP server nor a BOOTP server is present, this service allows the product to generate a unique IP address. Install the product on file on the CD and double-click the file. 4. Follow the installer instructions. NOTE: When the installer prompts for a network address, provide the IP - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 37
The product IP address can be set manually, or it can be configured automatically via DHCP, BootP, or AutoIP. To change the IP address manually, use the Networking tab in the embedded can cause the product to power cycle. Changes should be made only while the product is idle. ENWW Network - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 38
28 Chapter 5 Connectivity ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 39
6 Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Custom paper sizes ● Supported paper and print media types ● Tray and bin capacity ● Special paper or print media guidelines ● Load trays ● Configure trays ● Use paper output options ENWW 29 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 40
in this user guide. Paper or print media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the product, requiring repair For best results, use only HP-brand paper and print media designed for laser printers or multiuse - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 41
it adapts to various media. NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing. Table 6-1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 Letter 216 x 279 mm (8.5 x 11 inches) Legal 216 x 356 mm (8.5 x 14 inches) A4 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 42
within the minimum- and maximum-size guidelines for the product but are not listed in the supported paper sizes table. When using a supported custom size, specify the custom size in the print driver, and load the paper in a tray that supports custom sizes. 32 Chapter 6 Paper and print media ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 43
support/ ljp2030series. Paper type (printer driver) Plain Paper Light 60-74 g/m2 Midweight (96-110 g/m2) Heavy (111-130 g/m2) Extra Heavy (131-175 g/m2) Transparency Labels Letterhead Preprinted Prepunched Color Rough Bond Recycled Envelope HP Multipurpose Paper HP Office Paper HP LaserJet Paper HP - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 44
and bin capacity Tray or bin Tray 1 Paper type Paper Tray 2 Envelopes Labels Transparencies Paper Standard top bin Transparencies Paper Specifications Quantity Range: 60 g/m2 (16 lb) bond to 200 g/m2 (54 lb) bond Maximum stack height: 5 mm (0.3 inch) Equivalent to 50 sheets of 75 g/ m2 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 45
the type and size in your print driver to obtain the best print results. CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper not designed for this technology could damage - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 46
Load trays Paper orientation for loading trays If you are using paper that requires a specific orientation, load it according to the information in the following table. Tray Tray 1 Single-sided printing Face-up Top edge leading into the product Envelope printing Front of envelope face-up Short - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 47
Tray 1 Tray 1 is accessed from the front of the printer. Media guides ensure that the media is correctly fed into the printer and that the print is not skewed (crooked on the media). When loading media, adjust the media guides to match the width of the media that you are using. ENWW Load trays 37 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 48
that you remove all of the media from the input tray and straighten the stack of new media. This reduces jams by preventing multiple sheets of media from feeding through the printer at one time. Load A6-size paper When loading A6-size paper, adjust the length by sliding forward only the center panel - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 49
then select Manual Feed (tray 1) from the Source Tray drop-down list. After you have enabled manual feed, press the Go button to print. Configure trays Use either the printer driver or the embedded Web server to configure the trays for a particular paper type and size. Printer driver Embedded Web - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 50
output options The product has two output locations: the top (standard) output bin and the straight-through paper path (rear output). Print to the top (standard) output bin The top output bin collects paper face-down, and in the correct order. The top output bin should be used for most print jobs - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 51
page on top (reverse order). Printing from Tray 1 to the rear output provides the straightest path. Opening the straight-through paper path might improve performance with the following paper types: ● Envelopes ● Labels ● Small custom-size paper ● Postcards ● Paper heavier than 120 g/m2 (32 lb) To - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 52
42 Chapter 6 Paper and print media ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 53
7 Use product features ● EconoMode ● Quiet mode ENWW 43 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 54
, even if there is toner supply remaining in the cartridge. Enable or disable EconoMode in any of these ways: ● In the embedded Web server (network model only), open the Settings tab and select the PCL Settings option. ● In the Windows printer driver, open the Paper/Quality tab and select the - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 55
screen, and then click the Device Settings tab. For instructions, see the third column of the table in Change printer-driver settings for Windows on page 14. 2. In the Quiet Mode area, select Enable. 1. Open the HP Printer Utility. See Open the HP Printer Utility on page 19. 2. Select Set Quiet Mode - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 56
46 Chapter 7 Use product features ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 57
8 Print tasks ● Cancel a print job ● Use features in the Windows printer driver ENWW 47 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 58
for example, in Windows Print Manager). See the software documentation for specific instructions about canceling a print request from the computer. If a print , and then in the category for Hardware and Sound click Printer. 2. In the list of printers, double-click the name of this product to open the - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 59
provides information about the item. Or, click Help to open the online Help. Use Quick Sets Quick Sets are available from every tab in the printer driver. How do I Use a Quick Set Create a custom Quick Set Steps to perform Select one of the Quick Sets, and then click OK to print the - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 60
Click Custom. The Custom Paper Size dialog box opens. b) Type a name for the custom size, specify the dimensions, and click OK. Select a tray from the Source is drop open the printer driver and click the Effects tab. How do I Steps to perform Scale a page to fit on a selected paper size Click - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 61
. 3. Print side one of the document using Tray 1. 4. After side one has printed, remove the remaining paper from Tray 1 and set it aside until after you finish the manual two-sided print job. 5. Gather the printed pages and straighten the stack. ENWW Use features in the Windows printer driver 51 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 62
do I Steps to perform 6. Return the stack to Tray 1 with the printed side down and the top edge degrees. Obtain support and product-status information To perform the following tasks, open the printer driver and click the Services tab. How do I Steps to perform Obtain support information for - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 63
particular number of copies, you can change the number of copies in the driver. In the Copies area, select the number of copies to print. If the Printer Features area, select the Print All Text as Black option. Use HP Resolution Enhancement technology (REt) for all print In the Printer Features - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 64
54 Chapter 8 Print tasks ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 65
9 Manage and maintain the product ● Print the information pages ● Manage a network product ● Lock the product ● Manage supplies ● Replace supplies and parts ● Clean the product ENWW 55 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 66
page by selecting it from the Print Information Pages drop-down list on the Services tab in Printer Preferences. The Supplies Status page provides the following information: ● The estimated number of pages remaining on the print cartridge ● The number of pages and print jobs that have been processed - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 67
order new ones ● View and change the size and type of paper loaded in each tray ● View and change the product default configuration settings ● View type the IP address or hostname of the product in the address field of a supported Web browser. TIP: After you open the URL, bookmark it so that you can - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 68
. ● Order Supplies. Click this link to connect to the Sure Supply Web site and order genuine HP supplies from HP or a reseller of your choice. ● Product Support. Click this link to connect to the support site for the product. You can search for help regarding general topics. Secure the embedded Web - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 69
Lock the product The product has a slot that you can use to attach a cable-type security lock. ENWW Lock the product 59 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 70
by a non-HP print cartridge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Change the print cartridge on page 63. To recycle the used cartridge, follow the instructions included with the new cartridge. Print-cartridge authentication The device - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 71
not be a genuine HP print cartridge if you notice the following: ● You are experiencing a high number of problems with the print cartridge. ● The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the packaging differs from HP packaging). ENWW Manage - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 72
a flat, sturdy surface. NOTE: Hewlett-Packard recommends the use of HP supplies in this product. Use of non-HP supplies can cause problems requiring service that is not covered by the HP warranty or service agreements. Redistribute toner When toner is low, faded or light areas appear on the printed - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 73
a replacement. You can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. 1. Push the button to open the print-cartridge door, and then remove the print cartridge. 2. Remove the new print cartridge from the bag. Place the used print - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 74
, and then close the print-cartridge door. 6. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. For additional help, go to www.hp.com/support/ljp2030series. 64 Chapter 9 Manage and - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 75
can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams. To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path. Clean the print-cartridge area You do not - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 76
3. Replace the print cartridge, and close the print-cartridge door. 4. Reconnect the power cord, and turn the product on. 66 Chapter 9 Manage and maintain the product ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 77
, and then click the Device Settings tab. For instructions, see the third column of the table in Change printer-driver settings for Windows on page 14. 2. In the Cleaning Page area, click Start. 1. Open the HP Printer Utility. See Open the HP Printer Utility on page 19. 2. Select the Cleaning Page - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 78
roller If the product is having trouble picking up paper from Tray 1, follow these instructions. 1. Turn the product off, disconnect the power cord, and wait for the product to cool. 2. Push the button to open the print-cartridge door, and then remove the print cartridge. CAUTION: Do not touch the - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 79
4. Press the two black retaining tabs outward until the pickup roller is released from its seat. 5. Remove the pickup roller from the product. 6. Dab a lint-free cloth in water, and scrub the roller. NOTE: Do not touch the surface of the roller with bare fingers. 7. Using a dry, lint-free cloth, - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 80
then press the pickup roller into the pickup roller seat until the retaining tabs click. 10. Close the pickup roller cover. 11. Reinstall the print cartridge, and close the print-cartridge door. 70 Chapter 9 Manage and maintain the product ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 81
12. Reconnect the power cord, and turn the product on. ENWW Clean the product 71 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 82
2 pickup roller If the product is having trouble picking up paper from Tray 2, follow these instructions. 1. Turn the product off, disconnect the power cord and wait for the product to cool. 2. Remove Tray 2. 3. Inside the empty tray slot, locate the pickup roller on the top side, near the front - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 83
roller with bare fingers. 5. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt. 6. Allow the pickup roller to dry completely. 7. Replace Tray 2. ENWW Clean the product 73 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 84
8. Reconnect the power cord, and turn the product on. 74 Chapter 9 Manage and maintain the product ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 85
● Solve general problems ● Restore factory settings ● Status-light patterns ● Status-alert messages ● Jams ● Solve print-quality problems ● Solve performance problems ● Solve connectivity problems ● Solve common Windows problems ● Solve common Macintosh problems ● Solve Linux problems ENWW 75 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 86
. a. If the page does not print correctly, the problem is with the product hardware. Contact HP Customer Care. b. If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the printer driver, or with the program. 7. Select one of the - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 87
printer driver for this product. 9. Print a short document from a different program that has worked in the past. If this solution works, then the problem minute (ppm) ● The use of special paper (such as transparencies, heavy paper, and custom-size paper) ● Product processing and download time ● The - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 88
sequences that reconfigure the printer. When one of the sequences is requested, such as cold reset, the lights cycle as in the Initialization/Startup state. Job Cancel After the cancellation process has been completed, the printer returns to the Ready state. 78 Chapter 10 Solve problems ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 89
panel light messages (continued) Light status State of the printer Action Ready The printer is ready with no job activity. To print a on and no other jobs are printing. Processing Data The printer is processing or receiving data. To cancel the current job, press the Cancel button. - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 90
. If the recovery is successful, the printer goes to the Processing Data state and completes the job. If the recovery is unsuccessful, the printer returns to the Continuable Error state. Attention The print-cartridge door is open. Close the print-cartridge door. 80 Chapter 10 Solve problems ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 91
, wait 10 seconds, and turn on the printer. ● If you are unable to resolve the problem, contact HP. See Customer support on page 117. Toner Low The Go, Ready, and Attention lights act independently of the Toner Low state. Order a new print cartridge and have it ready. See Supplies and accessories - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 92
Table 10-2 Control-panel light messages (continued) Light status State of the printer Toner Missing The print cartridge has been removed from the printer. Action Reinsert the print cartridge in the printer. Jam Clear the jam. See Clear jams on page 87. 82 Chapter 10 Solve problems ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 93
10-2 Control-panel light messages (continued) Light status State of the printer Paper Out Action Load paper or other media. Paper Mount The loaded paper or other media is not supported. Load acceptable paper or other media. See Paper and print media on page 29. Press the Go button to override - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 94
If the message persists, contact HP support. See Customer support on page 117. Install black cartridge The cartridge is either not installed or contact HP support. See Customer support on page 117. Load paper The tray is empty. Load print media into the tray. 84 Chapter 10 Solve problems ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 95
feed Non-HP black cartridge Not Connected Order black cartridge Page too complex Printer mispick Printing Description Recommended action The product is set for manual feed mode. Load the correct paper into the tray, and then press the Go button to clear the message. A new, non-HP supply has - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 96
jams Many jams are caused by using paper that does not meet HP specifications. For complete paper specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This guide is available at www.hp.com/support/ljpaperguide. The product is jammed.1 Cause Solution - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 97
trays 3 Output bins Clear jams When clearing jams, be careful not to tear jammed paper. If a small piece of paper cartridge area and paper path 1. Push the button to open the print-cartridge door, and then remove the print cartridge. CAUTION: To prevent damage, do not expose the print cartridge - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 98
jammed paper is visible, grasp it with both hands and slowly pull it out of the product. 3. Replace the print-cartridge, and close the print-cartridge door. 4. If no paper was jammed inside the print-cartridge door, open the jam-release door at the back of the product. 88 Chapter 10 Solve problems - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 99
slowly pull it out of the product. 6. Close the jam-release door. Input trays Tray 1 1. Push the button to open the print-cartridge door, and then remove the print cartridge. CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. ENWW Jams 89 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 100
2. Lift the Tray 1 roller cover, grasp the jammed paper, and slowly pull it out of the product. 3. Replace the print-cartridge, and close the print-cartridge door. Tray 2 1. Open the tray. 90 Chapter 10 Solve problems ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 101
and slowly pull it out of the product. 3. Close the tray. 4. If no jammed paper is visible in the tray area, open the print-cartridge door, remove the print cartridge, and pull down the upper media guide. With both hands, grasp the jammed paper and slowly pull it out of the product. ENWW Jams 91 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 102
, and close the print-cartridge door. Output bins CAUTION: To avoid damaging the product, do not attempt to clear a jam in the top output bin by pulling the paper straight out. 1. At the back of the product, open the jam-release door. 2. With both hands, grasp the jammed paper and slowly pull it - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 103
3. Close the jam-release door. ENWW Jams 93 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 104
that you selected, so the toner is not fusing to the paper. For complete paper specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This guide is available at www.hp.com/support/ljpaperguide. Print-quality problems associated with the environment If the - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 105
print density You can resolve some print-quality problems by adjusting the print density to make the overall printing lighter or darker. Windows Macintosh 1. Open the printer-driver Properties screen, and then click the Device Settings tab. For instructions, see the third column of the table in - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 106
steps do not correct the problem, contact an HP-authorized dealer or service representative. Light print or faded ● The print cartridge is nearing end of life. ● Redistribute the toner to extend the life. ● The media might not meet Hewlett-Packard's media specifications (for example, the media is - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 107
. ● Install a new HP print cartridge. ● If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry, lint-free cloth. ● Check the media type and quality. ● The fuser temperature might be too low. In your printer driver, make sure the - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 108
same spot on the page, install a new HP print cartridge. ● The internal parts might have toner on them. If the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages. ● In your printer driver, make sure the appropriate media type is selected - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 109
scattered around the characters, the media might be resisting the toner. (A small amount of toner scatter is normal for laser printing.) Try a different media type. ● Turn over the stack of media in the tray. ● Use media that is designed for laser printers. ENWW Solve print-quality problems 99 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 110
Proper fusing may require a slower print speed to ensure the best print quality. The product might not be pulling paper Make sure paper is loaded in the tray correctly. correctly. The paper is jamming in the product. The USB cable might be defective or incorrectly connected. Clear the jam. See - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 111
they are compatible and that they are installed correctly with the correct printer drivers. 6. Are other users able to print? The problem may be workstation-specific. Check the workstation network drivers, printer drivers, and redirection (capture in Novell NetWare). 7. If other users are able to - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 112
use the embedded Web server to check the status of other protocols. See Embedded Web server on page 57. 9. Does the product appear in HP Web Jetadmin or other management application? ● Verify network settings on the Network configuration page. ● Confirm the network settings for the product using the - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 113
Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. You can usually do this from a software program. Delete all temp files - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 114
cable. The printer driver does not Printers/PPDs/Contents/Resources/ .lproj, where "" represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. 104 Chapter 10 Solve problems - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 115
printer driver PostScript (EPS) file does not print with the correct fonts. Cause This problem occurs with some programs. Solution ● Try downloading the fonts that are you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 116
driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software problem-solving ● Check that your Macintosh supports . Solve Linux problems For information about Linux problem solving, go to the HP Linux support Web site: www.hp.com/go/ linuxprinting. 106 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 117
A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 107 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 118
. To order supplies worldwide, go to www.hp.com/ghp/buyonline.html. To order accessories, go to www.hp.com/support/ljp2030series. Order through service or support providers To order a part or accessory, contact an HP-authorized service or support provider. 108 Appendix A Supplies and accessories - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 119
the accessories might change during the life of the product. Print cartridges Item HP LaserJet print cartridge Description Standard-capacity cartridge Part number CE505A Cables and interfaces Item HP Jetdirect external print server accessories USB cable Parallel cables Description Part number - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 120
110 Appendix A Supplies and accessories ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 121
B Service and support ● Hewlett-Packard limited warranty statement ● Print cartridge limited warranty statement ● End User License Agreement ● Customer self-repair warranty service ● Customer support ● HP maintenance agreements ENWW 111 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 122
Hewlett-Packard limited warranty statement HP PRODUCT HP LaserJet P2035, P2035n DURATION OF LIMITED WARRANTY One year from date of purchase HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 123
environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 124
HP Software or disable any licensing or control feature of the HP Software. If this Software is provided by HP for Use with an imaging or printing product (for example, if the Software is a printer driver, firmware, or add-on), the HP the transferred 114 Appendix B Service and support ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 125
you provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support services related to the Software or the HP Product. All such information will be subject to HP's privacy policy. HP will not use such information in a form that personally identifies you - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 126
however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product. required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 127
, drivers, and electronic information www.hp.com/go/ljp2030series_software Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order additional HP service or maintenance agreements www.hp.com/go/carepack ENWW Customer support 117 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 128
of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 129
C Specifications ● Physical specifications ● Power consumption and acoustic emissions ● Operating environment ENWW 119 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 130
Physical specifications Table C-1 Product dimensions and weights Product model Height HP LaserJet P2030 Series printer 256 mm (10.1 in) Depth 368 mm (14.5 in) Width 360 mm (14.2 in) Weight 9.9 kg (21.8 lb) Table C-2 Product dimensions with all doors and trays fully opened Product model - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 131
D Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements ENWW 121 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 132
equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However TV technician. NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 133
product, see the Product Data Sheet or Specifications Sheet. Qualified products are also listed at: www.hp.com/go/energystar Toner consumption EconoMode uses less toner, which might extend the life of the print cartridge. Paper use This product's manual duplex feature (two-sided printing) and N-up - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 134
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP LaserJet print cartridge in its original box - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 135
recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Material Safety Data substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 136
HP LaserJet P2030 Series Regulatory Model Number2): Product Options: BOISB-0801-00 ALL Print Cartridges: CE505A conforms to the following Product Specifications: Safety: IEC 60950-1:2001 / EN60950-1: 2001 +A11 IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser and Service Office - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 137
as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance laser beam cannot escape during any phase of normal user operation. WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user guide - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 138
statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet P2035, P2035n, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 139
Substances Table (China) ENWW Safety statements 129 - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 140
130 Appendix D Regulatory information ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 141
HP 60 non-HP 60, 85 order message 85 part numbers 109 recycling 123 replace message 85 replacement intervals 60 replacing 63 storage 60 warranty 113 cartridges, print Macintosh status 22 cleaning paper path 67 pickup roller (Tray 1) 68 pickup roller (Tray 2) 72 print-cartridge area 65 printer - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 142
104 HP Printer Utility 19 problems, problem- solving 104 resize documents 20 software 19 support 117 supported operating systems 18 USB card, problem- solving 105 Macintosh driver settings custom-size paper 20 Services tab 22 watermarks 21 maintenance agreements 118 managing network 26 manual-feed - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 143
part numbers print cartridges 109 pausing a print request 48 PCL drivers 12 physical specifications 120 pickup roller Tray 1 68 Tray 2 72 portrait orientation setting, Windows 51 ports problem-solving Macintosh 105 supported 3, 6 postcards output bin, selecting 41 PostScript Printer Description (PPD - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 144
98 wave 98 wrinkles 99 See also problem-solving; troubleshooting special media guidelines 35 special paper guidelines 35 specifications electrical and acoustic 120 features 3 operating environment 120 physical 120 Spool32 errors 103 status Macintosh services tab 22 status-light patterns 78 stopping - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 145
(Tray 1) 68 paper pickup (Tray 2) 72 USB cables 100 See also solving; problem- solving two-sided printing Windows 51 U uninstalling Windows software 14 UNIX software 15 USB cable, part number 109 USB connection 24 USB port problem-solving Macintosh 105 supported 3 troubleshooting 100 W warranty - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 146
136 Index ENWW - HP P2035 | HP LaserJet P2030 Series - User Guide - Page 147
- HP P2035 | HP LaserJet P2030 Series - User Guide - Page 148
© 2008 Hewlett-Packard Development Company, L.P. www.hp.com *CE461-90902* *CE461-90902* CE461-90902
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HP LaserJet P2030 Series Printer
User Guide