HP P2055d HP LaserJet P2050 Series - User Guide

HP P2055d - LaserJet B/W Laser Printer Manual

HP P2055d manual content summary:

  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 1
    HP LaserJet P2050 Series Printer User Guide
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 2
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 3
    HP LaserJet P2050 Series Printer User Guide
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    Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services
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    contents 1 Product basics Product comparison ...2 HP LaserJet P2050 Series models 2 Product features setup menu ...13 Service menu ...15 Network config. menu ...16 3 Software for Windows Supported operating systems for Windows 20 Supported printer drivers for Windows 20 HP Universal Print Driver
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    4 Use the product with Macintosh Software for Macintosh ...28 Supported operating systems for Macintosh 28 Supported printer drivers for Macintosh 28 Remove software from Macintosh operating systems 28 Priority for print settings for Macintosh 28 Change printer-driver settings for Macintosh 29
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    current print job from the software program 62 Use features in the Windows printer driver 63 Open the printer driver ...63 Use printing shortcuts ...63 Set paper and quality options 64 Set document effects ...64 Set document finishing options 65 Obtain support and product-status information 66
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    (permanent resources 88 Enable memory for Windows 89 Clean the product ...90 Clean the print-cartridge area 90 Clean the paper path ...91 Clean the Tray 1 pickup roller 92 Clean the Tray 2 pickup roller 95 10 Solve problems Solve general problems ...100 Troubleshooting checklist 100 vi ENWW
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    areas 107 Print-cartridge area and paper path 107 Duplex paper path (duplex models only 109 Input trays ...112 Tray 1 112 Tray 2 113 Tray 3 115 Output bins ...116 Solve print-quality problems ...118 Print-quality problems associated with paper 118 Print-quality problems associated with the
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    the HP ToolboxFX software 132 Part numbers ...133 Paper-handling accessories 133 Print cartridges ...133 Memory ...133 Cables and interfaces ...133 Appendix B Service and support Hewlett-Packard limited warranty statement 136 Print cartridge limited warranty statement 137 End User License
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    150 Paper ...150 Material restrictions ...151 Disposal of waste equipment by users in private households in the European Union .... 151 Material Safety Data Sheet (MSDS 151 For more information ...151 Declaration of conformity ...152 Declaration of conformity 152 Safety statements ...153 Laser
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    x ENWW
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    1 Product basics ● Product comparison ● Product features ● Product walkaround ENWW 1
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    HP LaserJet P2050 Series models HP LaserJet P2055 printer CE456A HP LaserJet P2055d printer CE457A HP LaserJet P2055dn printer CE459A HP LaserJet P2055x printer CE460A ● Prints up to 35 pages per Has the same features as the minute (ppm) on Letter size HP LaserJet P2055 model paper
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    ● HP ToolboxFX software (a Web-based status and problem-solving tool) ● Windows® and Macintosh printer drivers ● Embedded Web server to access support and order supplies (for network-connected models only) ● HP PCL 5 Universal Print Driver for Windows (HP UPD PCL 5) (available for download from
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    NetWare ● Unix® ● Linux ● Citrix ● The online user guide is compatible with text screen-readers. ● The print cartridge can be installed and removed by using one hand. ● All doors and covers can be opened by using one hand. ● Paper can be loaded in Tray 1 by using one hand. 4 Chapter 1 Product
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    Product walkaround Front view 1 8 7 2 3 4 5 6 1 Tray 1 (pull to open) 2 Top output bin 3 Control panel 4 Print-cartridge-door release button 5 On/off switch 6 Optional Tray 3 (included with the HP LaserJet P2055x printer) 7 Tray 2 8 Print-cartridge door ENWW Product walkaround 5
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    Rear view 12 3 7 4 6 5 1 Jam-release door (pull the green handle to open) 2 Straight-through paper path (pull to open) 3 DIMM cover (provides access to the DIMM slot) 4 Interface ports 5 Rear duplex jam-release door (duplex models only) 6 Power connection 7 Slot
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    speed USB 2.0 connection, for connecting directly to a computer 2 RJ.45 network connection (network models only) Model and serial-number label location The label that contains the model and serial numbers is on the outside of the rear output (straight-through paper path). ENWW Product walkaround 7
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    8 Chapter 1 Product basics ENWW
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    2 Control panel ● Control-panel layout ● Use the control-panel menus ● Reports menu ● System setup menu ● Service menu ● Network config. menu ENWW 9
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    Control-panel layout Use the control panel to obtain product and job status information and to configure the product. OK Number 1 2 1 2 3 4 5 6 7 8 Button or light Control-panel display Up arrow 3 OK button 4 Down arrow 5 Back button 6 Ready light 7 Cancel button 8 Error light
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    to select the appropriate option. 4. Press the back button to return to the previous level. The following are the main menus. Main menus Reports System setup Service Network config. ENWW Use the control-panel menus 11
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    report Supplies status Network report Usage page PCL font list PS font list PCL 6 font list Service page Description network information when the product is connected to a network. Prints the status for the print cartridge, including the following information: ● Estimated pages remaining ● Part
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    Quiet mode Paper setup Print quality Print density Sub-menu item Def. paper size Def. paper type Tray n NOTE: n = 1, 2, or 3 Paper out action Cartridge low (1-5) the product begins reporting low toner. Select how much toner to apply to thicken edges and lines. The default setting is 3. ENWW
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    Menu item Courier font Display contrast Sub-menu item Regular Dark Medium Darker Darkest Lightest Lighter Sub-menu item Description Select a version of the Courier font. The default is Regular. Adjust the contrast of the LCD. 14 Chapter 2 Control panel ENWW
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    removes dust and excess toner from the paper path. When you select this item, the product prompts you to load plain paper in Tray 1 and then press OK reduces toner smearing and dusting. The default setting is Off. Resets all customized settings to the factory default values. ENWW Service menu 15
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    config. menu Use this menu to establish network configuration settings. Menu item CFG TCP/IP Description manually configured IPv6 address detected on the print server. ● KEEP (default): Maintain the address in an active state. ● DISABLE: Maintain the address but in an inactive state. Print an HP
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    HTTP or HTTPS. Reset current security settings to factory defaults. ● KEEP (default): Retain current security settings. ● RESET: Reset security settings to . Manually configure the HP Jetdirect print server's network link. Set the link speed and communication mode. These must match the network.
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    18 Chapter 2 Control panel ENWW
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    for Windows ● Supported printer drivers for Windows ● HP Universal Print Driver (UPD) ● Priority for print settings ● Change printer-driver settings for Windows ● Software installation types for Windows ● Remove software for Windows ● Supported utilities for Windows ● Supported network utilities for
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    for download from the Web) ● HP PCL 6 (on the product CD) ● HP postscript emulation Universal Print Driver (HP UPD PS) (available for download from the Web) ● XPS (XML Paper Specification) driver (available for download from the Web) The printer drivers include online Help that has instructions for
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    that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently
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    the Page Setup dialog box. ● Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software. ● Default printer driver settings
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    Change printer-driver settings for Windows Change the settings for all print jobs Change the default settings for all until the software program is closed print jobs Change the product configuration settings 1. On the File menu in the software program, click Print. 2. Select the driver, and then
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    (Recommended). Installs the minimum set of drivers and software. This installation type is recommended for network installations. ● Full Installation. Installs the full set of drivers and software, including status, alerting, and troubleshooting tools. This installation type is recommended for
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    product documentation ● Gaining access to troubleshooting and maintenance tools You can view HP ToolboxFX when the product is directly connected to your computer or is connected to a network. To use HP ToolboxFX, perform a recommended software installation. ENWW Supported utilities for Windows 25
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    of the embedded Web server, see Embedded Web server on page 77. Software for other operating systems OS UNIX Linux Software To download the HP UNIX modelscripts, follow these steps. 1. Go to www.hp.com, and click Software & Driver Download. 2. Type the name of the product in the product name box
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    4 Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver ENWW 27
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    supported. Supported printer drivers for Macintosh The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the
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    . 2. Click Printer Setup. These settings are saved in the Presets menu. To use the new settings, you must Driver menu. 4. Select the driver from the list, and configure the installed options. Supported No special software is installed or configured, but you must have a supported Web browser on
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    presets 1. On the File menu, click Print. 2. Select the driver. 3. In the Presets box, select the printing preset that you want to use. NOTE: To use printer-driver default settings, select Standard. Resize documents or print on a custom paper size You can scale a document to fit on a different size
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    one of the standard messages, or select Custom and type a new message in the box. 6. Select options for the remaining settings. Print multiple pages on one sheet of paper in Macintosh You can print more than one page on a each page on the sheet. ENWW Use features in the Macintosh printer driver 31
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    into the product first. ● For all other trays, load the letterhead paper face-down with the top edge at the front of the tray. 2. On the File menu, click Print. 3. On the Finishing menu, select Manually Print on 2nd Side. 4. Click Print. Follow the instructions in the pop-up window that appears on
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    a task from the drop-down list. c. Click Launch. 4. To go to various support Web sites for this device, do the following: a. Select Services on the Web. b. Select Internet Services, and select an option from the drop-down list. c. Click Go!. ENWW Use features in the Macintosh printer driver 33
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    34 Chapter 4 Use the product with Macintosh ENWW
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    5 Connectivity ● USB configuration ● Network configuration ENWW 35
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    USB configuration The product has a Hi-Speed USB 2.0 port. The USB cable can be a maximum of 2 meters (6 feet) long. Connect the USB cable Plug the USB cable into the product. Plug the other end of the USB cable into the computer. 1 Type B USB port 2 Type B USB connector 36 Chapter 5
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    accessed by software such as HP Standard Port Line printer daemon (LPD) LPD provides line printer spooling services for TCP/IP systems. Use LPD services on the HP Jetdirect print server. WS Print Use the Microsoft Web Services for Devices (WSD) Print services supported on the HP Jetdirect print
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    are supported. Management application that provides controlled access to HP Jetdirect and printer features. HP Easy Printer Care Software 2.0 (EPC 2.0) provides HP Web Jetadmin-type functions for small and micro businesses with up to 15 HP LaserJet products. EPC 2.0 delivers effortless laser printer
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    . 3. Insert the product CD into the computer. If the software installer does not start, navigate to the setup.exe file on the CD and double-click the file. 4. Follow the installer instructions. NOTE: When the installer prompts for a network address, provide the IP address listed on the configuration
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    the Back or Cancel button to leave the Network config. menu. NOTE: Specific automatic IP modes (such as BOOTP, DHCP, or AutoIP) leave the Network config. menu. IPv4 and IPv6 settings The IPv4 and IPv6 protocols can be configured manually. The IPv4 protocol can be set from HP ToolboxFX or
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    speed setting might prevent the product from communicating with other network devices. For most situations, the product should be left in idle. 1. On the control panel, press OK. 2. Use the arrow buttons to select Network config., and then press OK. 3. Use the arrow buttons to select CFG LINK, and
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    42 Chapter 5 Connectivity ENWW
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    6 Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Custom paper sizes ● Supported paper and print media types ● Tray and bin capacity ● Special paper or print media guidelines ● Load trays ● Configure trays ● Use paper output options ENWW 43
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    designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend the use of other brands of media because HP cannot control their quality. It is possible for paper to meet all of the guidelines in this user guide and still
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    media. NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing. Table 6-1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 Optional 500-sheet Duplexer (duplex Tray 3 models only) Letter 216 x 279 mm (8.5 x 11 inches
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    within the minimum- and maximum-size guidelines for the product but are not listed in the supported paper sizes table. When using a supported custom size, specify the custom size in the print driver, and load the paper in a tray that supports custom sizes. 46 Chapter 6 Paper and print media ENWW
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    and print media types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljp2050series. Paper type (control panel) Paper type (printer driver) Tray 1 PLAIN 75-95 G LIGHT 60-74 G MID-WEIGHT HEAVY 111-130 G EXTRA HEAVY 131-175 G TRANSPARENCY LABELS
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    and bin capacity Tray or bin Tray 1 Paper type Paper Tray 2 Envelopes Labels Transparencies Paper Optional 500-sheet Tray 3 Transparencies Paper Standard top bin Transparencies Paper Specifications Quantity Range: 60 g/m2 (16 lb) bond to 200 g/m2 (54 lb) bond Maximum stack height: 5 mm
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    the type and size in your print driver to obtain the best print results. CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper not designed for this technology could damage
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    Load trays Paper orientation for loading trays If you are using paper that requires a specific orientation, load it according to the information in the following table. Tray Tray 1 Single-sided printing Duplex printing (duplex models only) Envelope printing Face-up Face-up Front of envelope
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    from the front of the printer. The printer prints from tray 1 before attempting to print from other trays. Media guides ensure that the media is correctly fed into the printer and that the print is not skewed (crooked on the media). When loading media, adjust the media guides to match the width of
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    that you remove all of the media from the input tray and straighten the stack of new media. This reduces jams by preventing multiple sheets of media from feeding through the printer at one time. Load A6-size paper When loading A6-size paper, adjust the length by sliding forward only the center panel
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    envelope, and so on. Load envelopes in Tray 1 and load letterhead into Tray 2. To print using manual feed, open the printer Properties or Printer Setup, and then select Manual Feed (tray 1) from the Source Tray drop-down list. After you have enabled manual feed, press the OK button to print. ENWW
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    , and then press OK. 3. Press the down arrow to select Paper setup, and then press OK. 4. Press the down arrow to select the desired tray, and then press OK. 5. Press the down arrow to select Paper type or Paper size, and then press OK. 6. Press the down arrow to select the size or type. 7. Press
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    top output bin should be used for most print jobs, including transparencies. To use the top output bin, be sure that the rear output (straightthrough paper path) is closed. To avoid jams, do not open or close the rear output while the product is printing. ENWW Use
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    page on top (reverse order). Printing from Tray 1 to the rear output provides the straightest path. Opening the straight-through paper path might improve performance with the following paper types: ● Envelopes ● Labels ● Small custom-size paper ● Postcards ● Paper heavier than 120 g/m2 (32 lb) To
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    7 Use product features ● EconoMode ● Quiet mode ENWW 57
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    is toner supply remaining in the cartridge. Enable or disable EconoMode in any of these ways: ● In the embedded Web server (network models only), open the Settings tab and select the Configure Device option. Navigate to the Print Quality submenu. ● In the Windows PCL printer driver, open the Paper
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    product prints at a slower speed. Follow these steps to enable quiet mode. 1. On the control panel, press OK. 2. Press the down arrow to select System setup, and then press OK. 3. Press the down arrow to select Quiet mode, and then press OK. 4. Press the down arrow to select On, and then
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    60 Chapter 7 Use product features ENWW
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    8 Print tasks ● Cancel a print job ● Use features in the Windows printer driver ENWW 61
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    the software program. For instructions about how to stop a print request from a computer on a network, see the online Help for the specific network software. NOTE and then in the category for Hardware and Sound click Printer. 2. In the list of printers, double-click the name of this product to open
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    in the Windows printer driver NOTE: The following information is for the HP PCL 6 printer driver. Open the printer driver How do I Open the printer driver Get help for any printing option Steps to perform On the File menu in the software program, click Print. Select the printer, and then click
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    tray from the Paper source drop-down list. Select a type from the Paper type drop-down list. a) In the Special pages area, click Covers or Print pages on different paper open the printer driver and click the Effects tab. How do I Steps to perform Scale a page to fit on a selected paper size Click
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    face-up with the top edge feeding into the product first. ◦ For all other trays, load the letterhead paper facedown with the top edge at the front of the tray. 3. In the printer driver, click Print on both sides. If you will bind the document along the top edge, click Flip pages up. 4. Click the
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    print the page image upside down, click Rotate by 180 degrees. Obtain support and product-status information To perform the following tasks, open the printer driver and click the Services tab. How do I Steps to perform Obtain support information for the product and order supplies In the Internet
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    software program that you are using does not provide a way to print a particular number of copies, you can change the number of copies in the driver. Open the Paper the Printer Features section. b) In the Alternative Letterhead Mode drop-down list, select On. c) At the product, load the paper the
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    68 Chapter 8 Print tasks ENWW
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    9 Manage and maintain the product ● Print the information pages ● Use the HP ToolboxFX software ● Manage a network product ● Lock the product ● Manage supplies ● Replace supplies and parts ● Install memory ● Clean the product ENWW 69
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    cartridge-usage information, the serial number, a page count, and ordering information, when available. Prints a list of all product network settings. Prints a page that shows a count of all paper the PCL6 fonts that are installed. Prints the service report. Print the information pages 1. Press OK.
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    full software installation to use HP ToolboxFX. View HP ToolboxFX Open HP ToolboxFX in one of these ways: ● In the Windows system tray or on your desktop, double-click the HP ToolboxFX icon. ● On the Windows Start menu, click Programs (or All Programs in Windows XP), click HP, click HP LaserJet
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    indicates product conditions such as a jam or an empty tray. After you correct a problem, click Refresh status to update the product status. ● Supplies status. View details such as the estimated percent of toner remaining in the print cartridge and the number of pages that have been printed with
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    from your product using various types of paper and print media. ● How do I? Link to the user-guide index. ● User Guide. View information about the product usage, warranty, specifications, and support. The User Guide is available in both HTML and PDF format. ENWW Use the HP ToolboxFX software 73
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    such as letterhead, prepunched, or glossy paper. ● System Setup. Change the system settings, such as jam recovery and auto-continue. Change the Cartridge low threshold setting, which sets the toner level that causes a low toner alert. ● Troubleshooting. Gain access to various procedures required to
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    the print job. ● Select Override from the Paper out time drop-down list to send the print job to another paper tray. The Paper out time field specifies how long the product allows the product to use less toner per page. Selecting this option might extend the ENWW Use the HP ToolboxFX software 75
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    might require that you close HP ToolboxFX and reopen it. ● HP Instant Support. Connects to the HP Instant Support Web site. ● Support and Troubleshooting. Connects to the support site for the product where you can search for help with a specific problem. ● Product Registration. Connects to the
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    the remaining life on all supplies and order new ones ● View and change the size and type of paper loaded in each tray ● View and change the product default configuration settings ● View and change network configuration You do not need to install any software on the computer. Use one of these
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    troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP devices. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download
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    Lock the product The product has a slot that you can use to attach a cable-type security lock. ENWW Lock the product 79
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    on non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured. NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Change
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    not be a genuine HP print cartridge if you notice the following: ● You are experiencing a high number of problems with the print cartridge. ● The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the packaging differs from HP packaging). ENWW Manage
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    be located on a flat, sturdy surface. NOTE: Hewlett-Packard recommends the use of HP supplies in this product. Use of non-HP supplies can cause problems requiring service that is not covered by the HP warranty or service agreements. Redistribute toner When toner is low, faded or light areas appear
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    redistributing the toner no longer yields acceptable print quality. 1. Push the button to open the print-cartridge door, and then remove the print cartridge. 2. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. ENWW Replace supplies and parts 83
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    , and then close the print-cartridge door. 6. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. For additional help, go to www.hp.com/support/ljp2050series. 84 Chapter 9 Manage and
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    Install memory NOTE: Single inline memory modules (SIMMs) used in previous HP LaserJet products are not compatible with the product. Install product memory This product has one DIMM slot. CAUTION: Static electricity can damage DIMMs. When handling DIMMs,
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    3. Open the DIMM-access door on the left side of the product. 4. Remove the DIMM from the antistatic package. CAUTION: To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before
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    6. Hold the DIMM at a 45-degree angle, and then push the upper contacts of the DIMM firmly into the slot. Make sure that the locks on each side of the DIMM snap into place. CAUTION: Pressing the DIMM straight down will damage the contact pins. NOTE: To remove a DIMM, first release the locks. ENWW
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    the "Installed Personalities and Options" section on the configuration page. This area should list the new product language. Save resources (permanent resources) Utilities or jobs that you download to the product sometimes include resources (for example, fonts, macros, or patterns). Resources that
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 101
    the product is printing. NOTE: Overusing permanent resources or downloading them while the product is printing might affect product performance or Printers. -or- Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer. 2. Right-click the driver
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 102
    can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams. To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path. Clean the print-cartridge area You do not
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 103
    can cause print-quality problems such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these problems. 1. Open HP ToolboxFX. See View HP ToolboxFX on page 71. 2. Click the Device Settings folder, and then click the Troubleshooting page. 3. In the area
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 104
    If the product is having trouble picking up paper from Tray 1, follow these instructions. 1. Turn the product off, disconnect the power cord, and wait for the product to cool. Celcius 100 90 80 70 60 50 40 30 20 10 0 -10 °C 2. Push the button to open the print-cartridge door, and then remove the
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 105
    4. Press the two black retaining tabs outward until the pickup roller is released from its seat. 5. Remove the pickup roller from the product. 6. Dab a lint-free cloth in water, and scrub the roller. NOTE: Do not touch the surface of the roller with bare fingers. 7. Using a dry, lint-free cloth,
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 106
    then press the pickup roller into the pickup roller seat until the retaining tabs click. 10. Close the pickup roller cover. 11. Reinstall the print cartridge, and close the print-cartridge door. 94 Chapter 9 Manage and maintain the product ENWW
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 107
    the power cord, and turn the product on. Clean the Tray 2 pickup roller If the product is having trouble picking up paper from Tray 2, follow these instructions. 1. Turn the product off, disconnect the power cord and wait for the product to cool. 2. Remove Tray 2. Celcius 100 90 80 70 60 50 40 30
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 108
    3. Inside the empty tray slot, locate the pickup roller on the top side, near the front of the product. 4. Dab a lint , lint-free cloth, wipe the pickup roller to remove loosened dirt. 6. Allow the pickup roller to dry completely. 7. Replace Tray 2. 96 Chapter 9 Manage and maintain the product ENWW
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 109
    8. Reconnect the power cord, and turn the product on. ENWW Clean the product 97
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 110
    98 Chapter 9 Manage and maintain the product ENWW
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 111
    10 Solve problems ● Solve general problems ● Restore factory settings ● Interpret control-panel messages ● Jams ● Solve print-quality problems ● Solve performance problems ● Solve connectivity problems ● Solve common Windows problems ● Solve common Macintosh problems ● Solve Linux problems ENWW 99
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 112
    you are using meets specifications. 5. Print a configuration page. See Print the information pages on page 70. If the product is connected to a network, an HP Jetdirect page also prints. a. If the pages do not print, check that at least one tray contains paper. b. If the page jams in the product
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 113
    paper (such as transparencies, heavy paper, and custom-size paper) ● Product processing and download time ● The complexity and size of graphics ● The speed of the computer you are using ● The USB connection ● The printer I/O configuration ● The amount of memory installed in the product ● The network
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 114
    tray x Load Press [OK] Description Recommended action The e-label for the print cartridge cannot be read or is missing. Reinstall the print cartridge. Turn the product off and then on. If the problem is not solved, replace the cartridge , contact HP support. See Customer support on page
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 115
    the message persists, contact HP support. See Customer support on page 141. The product has experienced an error with the fuser. Turn the product If the message persists, contact HP support. See Customer support on page 141. The product has experienced a problem with Turn the product power off
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 116
    [OK] Door open Genuine HP supply installed Install black cartridge Load paper Load tray # Press [OK] for available media Load tray 1 plain Cleaning mode [OK] to start Load tray 1 Press [OK] for available media Manual duplex Load tray x Press [OK] Manual feed
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 117
    purchased an HP supply, go to www.hp.com/go/anticounterfeit. Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty. Order a new print cartridge. You can continue printing with the current print cartridge until redistributing the toner no longer
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 118
    jams Many jams are caused by using paper that does not meet HP specifications. For complete paper specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This guide is available at www.hp.com/support/ljpaperguide. The product is jammed.1 Cause Solution
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 119
    trays 3 Output bins Clear jams When clearing jams, be careful not to tear jammed paper. If a small piece of paper cartridge area and paper path 1. Push the button to open the print-cartridge door, and then remove the print cartridge. CAUTION: To prevent damage, do not expose the print cartridge
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 120
    jammed paper is visible, grasp it with both hands and slowly pull it out of the product. 3. Replace the print-cartridge, and close the print-cartridge door. 4. If no paper was jammed inside the print-cartridge door, open the jam-release door at the back of the product. 108 Chapter 10 Solve problems
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 121
    5. If jammed paper is visible, grasp it with both hands and slowly pull it out of the product. 6. Close the jam-release door. Duplex paper path (duplex models only) 1. At the front of the product, remove Tray 2. ENWW Jams 109
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 122
    to release the duplex paper-path door on the front of the product. 3. Check for jammed paper at the front of the product. With both hands, grasp the jammed paper and slowly pull it out of the product. 4. Push up on the duplex paper-path door to close it. 110 Chapter 10 Solve problems ENWW
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 123
    5. Replace Tray 2. 6. Open the duplex jam-release door on the back of the product. 7. Check for jammed paper at the back of the product. With both hands, grasp the jammed paper and slowly pull it out of the product. ENWW Jams 111
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 124
    the print-cartridge door, and then remove the print cartridge. CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. 2. Lift the Tray 1 roller cover, grasp the jammed paper, and slowly pull it out of the product. 112 Chapter 10 Solve problems ENWW
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 125
    3. Replace the print-cartridge, and close the print-cartridge door. Tray 2 1. Open the tray. 2. With both hands, grasp the jammed paper and slowly pull it out of the product. ENWW Jams 113
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 126
    in the tray area, open the print-cartridge door, remove the print cartridge, and pull down the upper media guide. With both hands, grasp the jammed paper and slowly pull it out of the product. 5. Replace the print-cartridge, and close the print-cartridge door. 114 Chapter 10 Solve problems ENWW
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 127
    Tray 3 1. Remove Tray 2 and Tray 3. 2. With both hands, grasp the jammed paper and slowly pull it out of the product. 3. Replace the trays. ENWW Jams 115
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 128
    4. If no jammed paper is visible in the tray area, open the print-cartridge door, remove the print cartridge, and pull down the upper media guide. With both hands, grasp the jammed paper and slowly pull it out of the product. 5. Replace the print-cartridge, and close the print-cartridge door. Output
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 129
    2. With both hands, grasp the jammed paper and slowly pull it out of the product. 3. Close the jam-release door. ENWW Jams 117
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 130
    that you selected, so the toner is not fusing to the paper. For complete paper specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This guide is available at www.hp.com/support/ljpaperguide. Print-quality problems associated with the environment If the
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 131
    steps do not correct the problem, contact an HP-authorized dealer or service representative. Light print or faded ● The print cartridge is nearing end of life. ● Redistribute the toner to extend the life. ● The media might not meet Hewlett-Packard's media specifications (for example, the media is
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 132
    setting. ● Install a new HP print cartridge. ● If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry, lint-free cloth. ● Check the media type and quality. ● The fuser temperature might be too low. In your printer driver, make sure
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 133
    at the same spot on the page, install a new HP print cartridge. ● The internal parts might have toner on them. If the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages. ● In your printer driver, make sure the appropriate media type is
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 134
    rotating the media 180° in the input tray. ● Open the straight-through output door and try printing straight through. ● The fuser temperature might be too high. In your printer driver, make sure the appropriate media type is selected. If the problem persists, select a media type that uses a lower
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 135
    Proper fusing may require a slower print speed to ensure the best print quality. The product might not be pulling paper Make sure paper is loaded in the tray correctly. correctly. The paper is jamming in the product. The USB cable might be defective or incorrectly connected. Clear the jam. See
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 136
    . 5. Have any software applications been added to the network? Make sure they are compatible and that they are installed correctly with the correct printer drivers. 6. Are other users able to print? The problem may be workstation-specific. Check the workstation network drivers, printer drivers, and
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 137
    for proper network operating system setup. 8. Is your protocol enabled? Check the status of your protocol on the Configuration page. You can also use the embedded Web server to check the status of other protocols. See Embedded Web server on page 77. 9. Does the product appear in HP Web Jetadmin
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 138
    Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. You can usually do this from a software program. Delete all temp files
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 139
    Solve common Macintosh problems NOTE: Setup for USB and IP printing is performed through the Desktop Printer Utility. The product will not appear in the Chooser. The printer driver is not listed in Print Center. Cause The product software might not have been installed or was installed incorrectly.
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 140
    the software. See the getting started guide for instructions. Delete the PPD file from the following hard drive folder: Library/Printers/PPDs/ not print with the correct fonts. Cause Solution This problem occurs with some programs. ● Try downloading the fonts that are contained in the EPS file
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 141
    driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software problem-solving ● Check that your Macintosh supports Linux problems For information about Linux problem solving, go to the HP Linux support Web site: www.hp.com/go/ linuxprinting. ENWW
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 142
    130 Chapter 10 Solve problems ENWW
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 143
    A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 131
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 144
    service or support providers To order a part or accessory, contact an HP-authorized service or support provider. Order directly through the HP ToolboxFX software HP ToolboxFX software is a product management tool designed to make product configuration, monitoring, supplies ordering, troubleshooting
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 145
    the product. Paper-handling accessories Item Description Part number Optional 500-sheet tray and feeder unit Optional tray to increase paper capacity. CE464A Print cartridges Item HP LaserJet print cartridge Description Standard-capacity cartridge High-capacity cartridge Part number CE505A
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 146
    134 Appendix A Supplies and accessories ENWW
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 147
    B Service and support ● Hewlett-Packard limited warranty statement ● Print cartridge limited warranty statement ● End User License Agreement ● Customer self-repair warranty service ● Customer support ● HP maintenance agreements ENWW 135
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 148
    price upon prompt return of the product. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 149
    environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 150
    product (for example, if the Software is a printer driver, firmware, or add-on), the HP Software may only be used with such product ("HP Product"). Additional restrictions on Use may appear in the User Documentation. You may not separate component parts of the HP Software for Use. You do not have
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 151
    of the Software, including any restrictions on nuclear, chemical, or biological weapons proliferation. 11. RESERVATION OF RIGHTS. HP and its suppliers reserve all rights not expressly granted to you in this EULA. (c) 2007 Hewlett-Packard Development Company, L.P. Rev. 11/06 ENWW End User License
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 152
    documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. 140 Appendix B Service and support ENWW
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 153
    Internet support www.hp.com/support/ljp2050series Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and electronic information www.hp.com/go/ljp2050series_software Order additional HP service or maintenance agreements www.hp.com
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 154
    of paper or other print media that did not print correctly. 5. In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment. 142 Appendix B Service and support ENWW
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 155
    HP-supplied internal components. The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. The customer must purchase HP Support within the stated factory warranty. For more information, contact the HP Customer Care Service and Support group. ENWW HP maintenance
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 156
    144 Appendix B Service and support ENWW
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 157
    C Specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Operating environment ENWW 145
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 158
    specifications Table C-1 Product dimensions and weights Product model Height HP LaserJet P2050 Series 268 mm (10.6 in) HP LaserJet P2050 Series d model 268 mm (10.6 in) HP LaserJet P2050 Series dn model 268 mm (10.6 in) HP LaserJet (product and print cartridge) Relative humidity 7.5°
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 159
    D Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements ENWW 147
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 160
    a Class B digital device, pursuant to Part 15 of the FCC rules. These limits installed and used in accordance with the instructions, it may cause harmful interference to changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 161
    and instructions are included in every new HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately. HP is committed to providing inventive, high-quality products and services that
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 162
    The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP LaserJet print cartridge in its original box
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 163
    This HP product does not contain a battery. Disposal of waste equipment by users in your local city office, your household waste disposal service or the shop where you purchased the product. example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 164
    's Address: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet P2050 Series Regulatory Model Number2): BOISB-0801-00 Product Options: Including CE464A - Optional 500-sheet input tray ALL Print Cartridges: CE505A
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 165
    as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance laser beam cannot escape during any phase of normal user operation. WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user guide
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 166
    for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet P2055, P2055d, P2055dn, P2055x , laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 167
    Substances Table (China) ENWW Safety statements 155
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 168
    156 Appendix D Regulatory information ENWW
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 169
    viewing with HP ToolboxFX 72 storage 80 supplies status page 12 warranty 137 cartridges, print Macintosh status 33 cleaning pickup roller (Tray 1) 92 pickup roller (Tray 2) 95 print-cartridge area 90 printer 90 clearing jams duplex paper path 109 locations 107 paper path 107 print-cartridge area 107
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 170
    73 Device Settings tab 74 E-mail alerts tab 73 Help tab 73 Network Settings tab 76 Status tab 72 System Setup tab 76 HP Universal Print Driver 21 HP Web Jetadmin 26, 78 HP-UX software 26 humidity problem-solving 118 specifications 146 I Illegal Operation errors 126 image quality archive setting 15
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 171
    , problem-solving 127 problems, problem- solving 127 removing software 28 resize documents 30 support 141 supported operating systems 28 USB card, problem- solving 128 Macintosh driver settings custom-size paper 30 Services tab 33 watermarks 31 maintenance agreements 142 managing network 39 manual
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 172
    jams. See jams paper path paper jams 107 part numbers memory 133 print cartridges 133 trays 133 pausing a print request 62 PCL drivers universal 21 PCL font list 12 PCL settings, HP ToolboxFX 75 permanent resources 88 physical specifications 146 pickup roller Tray 1 92 Tray 2 95 portrait orientation
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 173
    143 System Setup menu 13 System Setup tab, HP ToolboxFX 76 T TCP/IP protocols supported 37 settings 16 technical support Linux 129 online 102 repacking product 142 temperature specifications 146 toner loose toner 120 low 119 redistributing 82 scatter outline 122 smear 120 specks 119 toner cartridges
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 174
    part numbers 133 settings 13, 75 troubleshooting blank pages 123 checklist 100 direct-connect problems 124 network problems 100 pages not printing 123 pages printing slowly 123 paper jams 100, 107, 112, 113, 116 paper pickup (Tray 1) 92 paper pickup (Tray 2) 95 USB cables 123 Troubleshooting tab HP
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 175
  • HP P2055d | HP LaserJet P2050 Series - User Guide - Page 176
    © 2009 Hewlett-Packard Development Company, L.P. www.hp.com *CE457-90902* *CE457-90902* CE457-90902
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HP LaserJet P2050 Series Printer
User Guide