HP PC 21-b0000a User Guide 1

HP PC 21-b0000a Manual

Get HP PC 21-b0000a PDF manuals and user guides View all HP PC 21-b0000a manuals
Add to My Manuals
Save this manual to your list of manuals

HP PC 21-b0000a manual content summary:

  • HP PC 21-b0000a | User Guide 1 - Page 1
    User Guide
  • HP PC 21-b0000a | User Guide 1 - Page 2
    for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By
  • HP PC 21-b0000a | User Guide 1 - Page 3
    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
  • HP PC 21-b0000a | User Guide 1 - Page 4
    iv Safety warning notice
  • HP PC 21-b0000a | User Guide 1 - Page 5
    Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor
  • HP PC 21-b0000a | User Guide 1 - Page 6
    vi Processor configuration setting (select products only)
  • HP PC 21-b0000a | User Guide 1 - Page 7
    programs and drivers ...23 Cleaning your computer ...24 Traveling with or shipping your computer ...25 7 Securing your computer and information ...27 Computer security features ...27 8 Troubleshooting ...28 Computer does not start ...28 vii
  • HP PC 21-b0000a | User Guide 1 - Page 8
    (wireless) ...30 Speakers and sound ...30 Internet access ...31 Software troubleshooting ...32 9 Using HP PC Hardware Diagnostics ...34 Using HP PC Hardware ...47 Contacting support ...48 14 Support information ...49 How to get help ...49 Where to get help ...49 Customer support for repairs ...
  • HP PC 21-b0000a | User Guide 1 - Page 9
    looking forward. 10. Repeat for the other side. To learn about other ways to care for your safety and comfort read the Safety & Comfort Guide, located on the web at http://www.hp.com/ergo. Advantages of flicker-free technology (select products only) Monitors with flicker-free display technology
  • HP PC 21-b0000a | User Guide 1 - Page 10
    Guide, located on the web at http://www.hp.com/ergo. The guide describes Support. 4. Select Factory Reset. Getting information Table 1-1 Getting information Tasks Instructions ● Set up your computer Setup Instructions questions ● Troubleshoot the most common See Troubleshooting on page 28
  • HP PC 21-b0000a | User Guide 1 - Page 11
    for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. ● Order parts and find additional troubleshooting help ● Upgrade or replace components of your computer
  • HP PC 21-b0000a | User Guide 1 - Page 12
    into an AC outlet. To reduce the risk of serious injury read the Safety & Comfort Guide. To access this guide, go to http://www.hp.com/ergo. 1. Place the computer so that all ventilation openings on the computer, and then follow the on-screen instructions. 4 Chapter 2 Getting to know your computer
  • HP PC 21-b0000a | User Guide 1 - Page 13
    4. To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. 5. Look in the computer box for additional printed details or updates. After you complete the initial computer setup, you might
  • HP PC 21-b0000a | User Guide 1 - Page 14
    small devices, even when the computer is off. - and - Connects a display device that has a USB Type-C connector, providing DisplayPort™ output. NOTE: Your computer might also support a Thunderbolt™ docking station. 6 Chapter 2 Getting to know your computer
  • HP PC 21-b0000a | User Guide 1 - Page 15
    Table 2-1 USB ports and descriptions (continued) Component USB Type-C SuperSpeed port and DisplayPort connector Description NOTE: Cables, adapters, or both (purchased separately) might be required. Connects a USB device, provides high-speed data transfer, and (for select products) charges small
  • HP PC 21-b0000a | User Guide 1 - Page 16
    system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or
  • HP PC 21-b0000a | User Guide 1 - Page 17
    a network cable to connect your wireless router to the modem, and test the internet service. To connect to a WLAN, follow these steps: 1. Be sure that the WLAN you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete
  • HP PC 21-b0000a | User Guide 1 - Page 18
    products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator's computer. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile
  • HP PC 21-b0000a | User Guide 1 - Page 19
    . NOTE: If the device requires verification, a pairing code is displayed. On the device that you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, see the documentation provided with the device. NOTE: If your
  • HP PC 21-b0000a | User Guide 1 - Page 20
    -in (microphone) combo jack on your computer or on a docking station. To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up HDMI audio on page 17. Before connecting speakers, lower the volume
  • HP PC 21-b0000a | User Guide 1 - Page 21
    that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Using video 13
  • HP PC 21-b0000a | User Guide 1 - Page 22
    separately. To see video or high-resolution display output on an external DisplayPort device, connect the DisplayPort device according to the following instructions: 1. Connect one end of the USB Type-C cable to the USB SuperSpeed and DisplayPort port on the computer. 2. Connect the other end
  • HP PC 21-b0000a | User Guide 1 - Page 23
    , purchased separately. To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt device according to the following instructions: 1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer. 2. Connect the other end of
  • HP PC 21-b0000a | User Guide 1 - Page 24
    Connecting video devices by using a VGA cable (select products only) NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased separately. To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to the
  • HP PC 21-b0000a | User Guide 1 - Page 25
    definition TV or monitor, connect the high-definition device according to the following instructions: 1. Connect one end of the HDMI cable to the HDMI port on changes. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to
  • HP PC 21-b0000a | User Guide 1 - Page 26
    To return the audio stream to the computer speakers: 1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Sounds. 2. On the Playback tab, select Speakers. 3. Select Set Default, and then select OK. Connecting digital display devices using a Dual
  • HP PC 21-b0000a | User Guide 1 - Page 27
    correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Connecting devices to a USB Type-C port (select products only
  • HP PC 21-b0000a | User Guide 1 - Page 28
    the taskbar search box, and then select Control Panel. Select Hardware and Sound. Under Devices and Printers, select Mouse. NOTE: Touch gestures are not supported in all apps. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, scroll, and perform the same functions
  • HP PC 21-b0000a | User Guide 1 - Page 29
    Action keys Depending on the computer model, your keyboard might support the following keys. Table 5-1 Action keys Icon Description Opens the "How to get help in Windows 10" webpage. Decreases the screen brightness incrementally as long
  • HP PC 21-b0000a | User Guide 1 - Page 30
    run more efficiently. To run Disk Cleanup: 1. Type disk in the taskbar search box, and then select Disk Cleanup. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of
  • HP PC 21-b0000a | User Guide 1 - Page 31
    taskbar search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Select My notebook, select the Updates tab, and then select Check for updates and messages. 3. Follow the on-screen instructions. Updating using Windows 10 S To update programs
  • HP PC 21-b0000a | User Guide 1 - Page 32
    Cleaning your computer Cleaning your computer regularly removes dirt, debris, and harmful bacteria. Use the following information to clean most computer surfaces. For computers with wood veneer, see Caring for wood veneer (select products only) on page 25. Using HP Easy Clean (select products only)
  • HP PC 21-b0000a | User Guide 1 - Page 33
    ● The cloth should be of dry microfiber or a chamois (static-free cloth without oil), or static-free cloth wipes. ● The cloth should be moist but not wet. Water dripping into the ventilation or other points of ingress can cause damage. ● Do not use fibrous materials, such as paper towels, which can
  • HP PC 21-b0000a | User Guide 1 - Page 34
    ● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. ● If you are shipping the computer or a drive, use suitable protective packaging and label
  • HP PC 21-b0000a | User Guide 1 - Page 35
    select Set up. 4. Select Get Started, and then follow the on-screen instructions to enroll your fingerprint or facial ID and set up a PIN. IMPORTANT: To against new viruses beyond the trial period, purchase an extended service. Unauthorized access to data and ongoing threats to the computer
  • HP PC 21-b0000a | User Guide 1 - Page 36
    troubleshooting options, go to http://www.hp.com/support, and follow the instructions to find your product. NOTE: If you have problems using it is not, try a different AC outlet. If you are still having trouble, contact support. Be sure that the operating voltage of the AC outlet is appropriate for
  • HP PC 21-b0000a | User Guide 1 - Page 37
    Table 8-1 Computer symptoms and solutions (continued) Symptom Possible solution Press and hold the power button on the computer for 10 or more seconds to turn off the computer. Then press the power button again to turn on the computer. Error message: Invalid system disk or NonSystem disk or Disk
  • HP PC 21-b0000a | User Guide 1 - Page 38
    sound is produced 1. Type control panel in the taskbar search box, and then select Control Panel. Select System and Security. 2. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 30 Chapter
  • HP PC 21-b0000a | User Guide 1 - Page 39
    in the notification area, at the far right of the taskbar. 2. Select Troubleshoot problems. No network connection 1. Type repair in the taskbar search box, and then select Identify and repair network problems. icon in the notification area 2. Follow the on-screen instructions. Internet access 31
  • HP PC 21-b0000a | User Guide 1 - Page 40
    or to revert to an earlier version of the driver if the new one does not solve your problem. 1. Type device manager in the taskbar search box, and then select Device Manager. 2. Select a driver, select Update Driver, and then follow the on-screen instructions. - or - 32 Chapter 8 Troubleshooting
  • HP PC 21-b0000a | User Guide 1 - Page 41
    on-screen instructions. Microsoft System Restore If you have a problem that might be caused by software that you have installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually troubleshooting 33
  • HP PC 21-b0000a | User Guide 1 - Page 42
    Support Assistant: a. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. b. Select Troubleshooting on-screen instructions. ● Instructions for calling support are displayed. Follow those instructions. Downloading
  • HP PC 21-b0000a | User Guide 1 - Page 43
    name or number, follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, select your type of product, and downloaded, double- click the .exe file, and then follow the on-screen instructions. Using HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, you
  • HP PC 21-b0000a | User Guide 1 - Page 44
    scan the Failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the Failure ID code. NOTE: To start diagnostics on
  • HP PC 21-b0000a | User Guide 1 - Page 45
    only) to a USB flash drive: 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your
  • HP PC 21-b0000a | User Guide 1 - Page 46
    ● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. ● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a
  • HP PC 21-b0000a | User Guide 1 - Page 47
    use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that matches the type of computer that you have. Backing up information and creating recovery
  • HP PC 21-b0000a | User Guide 1 - Page 48
    only) on page 39. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the
  • HP PC 21-b0000a | User Guide 1 - Page 49
    device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Restoring and recovery 41
  • HP PC 21-b0000a | User Guide 1 - Page 50
    11 Specifications Operating specifications NOTE: To determine the exact electrical ratings of your computer, see the computer ratings label, located on the outside of the computer. Table 11-1 Operating specifications Factor Metric U.S. Operating temperature Storage temperature Operating
  • HP PC 21-b0000a | User Guide 1 - Page 51
    IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
  • HP PC 21-b0000a | User Guide 1 - Page 52
    Policy establishes seven key objectives to guide HP actions. All HP managers and employees are expected to support these objectives and their implementation in improves assistive technology relevant to HP products and services. ● Support and contribute to industry standards and guidelines for
  • HP PC 21-b0000a | User Guide 1 - Page 53
    , HP joined to participate with other organizations to advance the field of accessibility. This commitment supports HP's accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use. IAAP will make the profession strong by globally
  • HP PC 21-b0000a | User Guide 1 - Page 54
    for public procurement of ICT products. The standard specifies the functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement. Web Content Accessibility Guidelines
  • HP PC 21-b0000a | User Guide 1 - Page 55
    Program ● ILO Global Business and Disability network ● EnableMart ● European Disability Forum ● Job Accommodation Network ● Microsoft Enable HP links Our contact webform HP comfort and safety guide HP public sector sales Useful accessibility resources and links 47
  • HP PC 21-b0000a | User Guide 1 - Page 56
    (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. ● Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: - Call (888) 259-5707 Monday through Friday, 6 a.m. to
  • HP PC 21-b0000a | User Guide 1 - Page 57
    Assistant app. - or - Select the question mark icon in the taskbar. HP Support Assistant provides useful troubleshooting and diagnostics information and includes: - Online chat with an HP technician - Support telephone numbers - HP service center locations ● For help online, go to http://www.hp.com
  • HP PC 21-b0000a | User Guide 1 - Page 58
    in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you intend to upgrade any of your hardware, do it only after you set up your new computer. For instructions on setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to
  • HP PC 21-b0000a | User Guide 1 - Page 59
    computer 24 cleaning your computer 24, 25 computer security features 27 troubleshooting 28 connecting to a network 8 connecting to a wireless network port connecting 17 headphones, connecting 12 headsets, connecting 13 help and support 2, 49 high-definition devices, connecting 17, 18, 19 hot keys
  • HP PC 21-b0000a | User Guide 1 - Page 60
    port and DisplayPort connecting USB Type-C 14 support 49 system restore point, creating 39 T Thunderbolt port with HP Sleep and Charge, identifying USB Type-C 6 Thunderbolt, connecting USB Type- C 15 transfer data 19 traveling with the computer 25 troubleshooting computer does not start 28 display
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
User Guide