HP PSC 500 HP PSC 500 - (English) Customer Care Guide
HP PSC 500 - All-in-One Printer Manual
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- HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 1
WLCC.book Page 1 Wednesday, May 17, 2000 4:34 PM Customer Care Guide HP PSC 500 - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 2
WLCC.book Page 2 Wednesday, May 17, 2000 4:34 PM - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 3
WLCC.book Page 3 Wednesday, May 17, 2000 4:34 PM Customer Care Guide HP PSC 500 - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 4
Hewlett-Packard Company. Publication number: C7281-90174 Note: Regulatory information can be found in Chapter 6. Printed in U.S.A., Germany, or Singapore. Acknowledgments MS-DOS® and Windows Hewlett-Packard Company shall not be liable for incidental or consequential damages in connection service - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 5
Cartridges 3-3 Front-Panel Messages 3-4 Additional Troubleshooting Tips 3-6 Chapter 4 - Adding and Removing Software Programs Removing Software 4-1 General Information 4-1 Removing HP PSC 500 Software 4-1 Reinstalling Software 4-2 Chapter 5 - Hewlett-Packard Limited Warranty Hewlett-Packard - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 6
WLCC.book Page vi Wednesday, May 17, 2000 4:34 PM - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 7
the types of help available. The tour gives you a brief introduction to the product and its capabilities. You can run the tour from either the HP PSC 500 folder or HP PSC 500 Toolbox. You will need the CD-ROM. For more information, see the HP PSC 500 Setup Guide. - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 8
HP PSC 500 Toolbox provides general information about your HP PSC 500. It contains sections for printing, scanning, and copying procedures. The Welcome and Services tabs provide basic support and operation information. The HP PSC 500 Toolbox also includes a Troubleshooting tab. When problems occur - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 9
WLCC.book Page 3 Wednesday, May 17, 2000 4:34 PM From the HP PSC Scanning Help menu, you can access topics related to scanning. After you install your software, you can access the Read about ECP file and the View the Readme file from either the HP PSC 500 CD-ROM or the HP PSC 500 program folder - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 10
WLCC.book Page 4 Wednesday, May 17, 2000 4:34 PM - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 11
how to get support for your HP PSC 500 and the software programs included with it. If you are unable to find the answer you need in the printed documentation or online documentation, you can contact one of the HP support services listed in the following pages. Some support services are available - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 12
, May 17, 2000 4:34 PM HP Distribution Center To order current printer and scanner drivers, dial one of the following numbers: Region U.S. Argentina Asia Australia/New Zealand Brazil Chile Europe Europe South Africa Mexico Venezuela Venezuela (Caracas) Number (888) HP DISKS (473-4757) (541) 778 - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 13
prepared to describe your problem in detail. Call HP Customer Support. Be near your HP PSC 500 when you call. If after contacting HP Customer Support, you are requested to send your HP PSC 500 in for service, do the following: Turn on the HP PSC 500. Open the print-cartridge access door. Remove both - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 14
, pack the HP PSC 500 for shipment using the original packing materials. If you do not have the original packaging materials, you can request a replacement package set from HP Customer Support. Include the following items in the box: A brief description of symptoms for service personnel (samples - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 15
smudges, and so on) slows down copying and scanning performance by as much as half a minute! This is because the scanner is actually processing the smudges on the glass. Keep the glass clean. To clean the glass: Turn off the HP PSC 500, unplug the power cord, and raise the lid. Clean the glass with - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 16
paper coming out into the OUT tray, and reload new paper in the IN tray. Turn the HP PSC 500 off and then on again. Process your job again. If paper jams in the rear of the HP PSC 500, follow these steps: Turn the knob on the rear access door 1/4-turn counter clockwise to the - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 17
2000 4:34 PM The self-test page lets you know whether the HP PSC 500 is operating properly. It lists current, default front-panel settings. To clean cartridges unnecessarily. This wastes ink and shortens the life of your print cartridges. To clean the cartridges: Press Menu until "Clean Cartridges" - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 18
the black ink cartridge immediately. Cannot connect to PC. See Customer Care Guide. Try the following: First, make sure your computer is turned on. If it is, check the cable connection between your computer and the HP PSC 500. Be sure to use only the IEEE-1284 parallel printer cable that came - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 19
the correct cartridge or insert Scanner system failure. The scanner bulb is becoming too dim to work properly, or the unit needs servicing. Turn the power off and then on again. If the message continues and the light does not come on, your HP PSC 500 needs to be serviced. See "HP Customer Support - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 20
. Make sure your HP PSC 500 is selected as the current or default printer. On the Windows taskbar, click Start, point to Settings, and then choose Printers. Right-click the HP PSC 500 icon, and choose Set as Default. I hear a loud noise, and the message "Cartridge carriage blocked" appears on the - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 21
Control Panel. Use the Add/Remove Programs feature to remove the HP PSC 500 product software (printing and scanning software) and other third-party software programs. To do this: On the Windows taskbar, click Start, point to Settings, and then choose Control Panel. In Control Panel, double-click - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 22
the Windows Add/Remove Programs feature, or follow the vendor's specific removal instructions. Refer to the previous section for specific instructions on properly removing the HP PSC 500 software. To reinstall the HP PSC 500 software, see "Step 5 - Install the HP PSC 500 Software" in the HP PSC 500 - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 23
of the limited warranty of your HP PSC 500. A copy of the warranty statement can be found online at www.All-In-One.support.com/PSC 500 Extended warranties and service option upgrades may be obtained through your local HP authorized dealer or HP service centers. In the U.S. and Canada, extended - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 24
WLCC.book Page 2 Wednesday, May 17, 2000 4:34 PM - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 25
without notice. Hewlett-Packard Software Solution Minimum Processor Windows 95/98 Windows NT 4.0 Pentium-90 Pentium-133 RAM Windows 95/98 16 MB Windows NT 4.0 with Service Pack 3 or later 32 MB Disk Space Needed for Installation 50MB Additional Disk Space Needed for Scanned Images Monitor - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 26
Weight 16-24 lb. 110 lb. Index, up to 0.3 mm 20-24 lb. 20 lb. N/A Input Tray* 100 30 Output Tray* 50 black 20 color 10 15 10 20 20 or less 25 25 or less * Maximum capacity - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 27
Labels Custom Sizes 8.5 in. x 11 in. 8.5 in. x 14 in. 210 x 297 mm U.S. #10 (4.12 on using the AC adapter that came with your unit (HP part number 0950-2880). printer supplies by calling HP Direct (800) 538-8787 for the name of your local authorized HP dealer. To order replaceable parts, call HP - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 28
, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, which the receiver is connected consult the dealer or an experienced radio/TV technician for help Product Regulations Manager, Hewlett-Packard Company, San Diego 619 - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 29
product Product Name: Model Number(s): Product Options: HP PSC 500 C7281A TBD conforms to the following Product Specifications: EMC: FCC CFR 47, Part 15 - Class B San Diego, California Date Jim Ruder, R&D MGR. US Contact Information: Hewlett-Packard, 16399 W. Bernardo Dr. San Diego CA. 92127 - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 30
WLCC.book Page 6 Wednesday, May 17, 2000 4:34 PM VCCI-2 (Japan) - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 31
services 2-1 telephone numbers 2-4, 2-5 T technical specifications 6-1 telephone numbers 2-4, 2-5 test, printing self-test page 3-3 tips 3-6 troubleshooting front-panel messages 3-4 paper jam 3-2 print self-test page 3-3 tips 3-6 U upgrades, warranty 5-1 W warranty 5-1 HP PSC 500 Customer Care Guide - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 32
WLCC.book Page 2 Wednesday, May 17, 2000 4:34 PM I-2 Index - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 33
WLCC.book Page 5 Wednesday, May 17, 2000 4:34 PM - HP PSC 500 | HP PSC 500 - (English) Customer Care Guide - Page 34
4:34 PM Visit us on the World Wide Web http://www.hp.com/go/all-inone • Updated Drivers • User Forums • Product Information • Frequently Asked Questions • Productivity Tools Printed on recycled paper. Copyright© 2000 Hewlett-Packard Co. Printed in the U.S.A., Germany, or Singapore. *C7281-90174
Customer
Care Guide
HP PSC 500
WLCC.book
Page 1
Wednesday, May 17, 2000
4:34 PM