HP PageWide 300 User Guide

HP PageWide 300 Manual

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  • HP PageWide 300 | User Guide - Page 1
    HP PageWide 352dw User Guide
  • HP PageWide 300 | User Guide - Page 2
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP PageWide 300 | User Guide - Page 3
    the product using a USB cable 9 To connect the product to a network 9 Supported network protocols 10 Connect the product using a wired network 10 Connect the product using connect the product to a wireless network manually 12 Use Wi-Fi Direct to connect a computer or device to the product 12
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    15 View or change network settings ...15 Set or change the product password 15 Manually configure TCP/IP parameters from the control panel 16 Link speed and duplex settings ...16 3 Printer management and services ...18 HP Embedded Web Server ...18 About the EWS ...18 About cookies ...18 Open the
  • HP PageWide 300 | User Guide - Page 5
    Supported media sizes ...29 Supported paper and print media sizes 29 Supported envelope sizes ...30 Supported card and label sizes ...30 Supported photo media sizes ...31 Supported Cartridges ...40 HP PageWide cartridges ...40 HP policy on non-HP cartridges ...40 Counterfeit HP cartridges ...40
  • HP PageWide 300 | User Guide - Page 6
    for a print job 49 Adjust the color options for a print job manually 49 Match colors to your computer screen 50 Control access to color printing 50 Print with HP ePrint ...50 Print off site by sending an email with the HP ePrint app 51 Print from an on-site computer or mobile device
  • HP PageWide 300 | User Guide - Page 7
    65 Incompatible [color] ...66 Incompatible cartridges 66 Install [color] cartridge 66 Non-HP cartridges installed 66 Printer Failure ...67 Problem with Print System 67 Problem with Printer Preparation 67 Problem with SETUP cartridges 67 Use SETUP cartridges ...67 Used [color] installed ...68
  • HP PageWide 300 | User Guide - Page 8
    the network 72 New software programs might be causing compatibility problems 72 The computer or workstation might be set up generic printer driver when using a USB connection 76 8 Service and support ...78 Customer support ...78 HP limited warranty statement ...78 UK, Ireland, and Malta
  • HP PageWide 300 | User Guide - Page 9
    the environment ...91 Ozone production ...91 Power consumption ...91 European Union Commission Regulation 1275/2008 91 Paper ...91 HP PageWide printing supplies ...91 Plastics ...92 Electronic hardware recycling ...92 Material restrictions ...92 General battery information 92 Battery disposal
  • HP PageWide 300 | User Guide - Page 10
    Power cord instructions ...98 Power cord statement (Japan) ...98 EMC statement (Korea) ...98 Visual display workplaces statement for Germany 98 European Union Regulatory Notice 98 European Union Regulatory
  • HP PageWide 300 | User Guide - Page 11
    mode Connectivity ● Standard output bin: 300 sheets ● 802.3 LAN (10/100 HP Wireless Direct support Environmental features Feature Duplex printing Print multiple pages per sheet Recycling Energy savings Environmental benefit Automatic duplex printing is available on all models of HP PageWide
  • HP PageWide 300 | User Guide - Page 12
    ● Online user guide that is compatible with text screen-readers. ● Cartridges can be installed and removed using one hand. ● All doors and covers can be opened using one
  • HP PageWide 300 | User Guide - Page 13
    Label 1 2 3 4 5 6 Cartridge door view Description Output bin stop Ethernet connection port USB Type A and USB Type B ports Power cord connection Left door Duplexer Label 1 2 3 Description Cartridge slots Product serial number and product number Cartridge part numbers Power on and off NOTICE: To
  • HP PageWide 300 | User Guide - Page 14
    3. Press and release the power button on the front of the product. Manage power HP PageWide 352dw printers include power-management features that can help reduce power consumption and save energy. ● Sleep Mode puts the product in a reduced power-consumption state
  • HP PageWide 300 | User Guide - Page 15
    button on the front of the product to turn off your HP PageWide 352dw printer. A warning message appears on the control panel if you attempt to turn the product off when one or more cartridges are missing. NOTICE: To prevent print-quality problems, turn off the product by using the power button on
  • HP PageWide 300 | User Guide - Page 16
    is searching for a wireless connection. Off when the product is connected to a wired network, or by a USB cable. 4 HP ePrint button. Press for access to HP Web Services features. HP ePrint enables you to print from your computer, tablet, or smart phone by sending documents to the product's email
  • HP PageWide 300 | User Guide - Page 17
    show how to perform tasks or solve problems. To view these help features, press ● Printer information ● Help animations on the printer control panel. Printer information The Printer Status Report displays the following information about your HP PageWide 352dw printer: ENWW Use the control panel
  • HP PageWide 300 | User Guide - Page 18
    serial number ● Product Service ID ● Current firmware help contains animations that show how to perform tasks or solve problems. To select and view an available help animation: 1. On the can enable this mode from either the control panel or the HP Embedded Web Server (EWS). NOTE: Quiet Mode slows the
  • HP PageWide 300 | User Guide - Page 19
    to a computer. This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is hp.com/pagewide (recommended) or from the HP software CD provided with the printer, and follow the onscreen instructions. NOTE: If you are installing on a Mac, click About HP
  • HP PageWide 300 | User Guide - Page 20
    network protocols HP PageWide 352dw products support the following network protocols. ● TCP/IPv4 ● IPv6 ● DHCP, AutoIP ● DHCP v6 ● WPS ● To connect the product to a wireless network manually If your wireless router does not support Wi-Fi Protected Setup (WPS), obtain the wireless router network
  • HP PageWide 300 | User Guide - Page 21
    service wireless router or access point. NOTE: The printer supports only connections using 2.4GHz. ● A computer connected the printer to. Be sure you have installed the HP printer software on the computer. If you have a 5. Follow the onscreen instructions. PIN method 1. Locate the WPS PIN: ENWW Connect the
  • HP PageWide 300 | User Guide - Page 22
    two characters of the product's MAC address. The product name is HP PageWide 352dw . 1. From a wireless enabled product, connect to the HP Embedded Web Server (EWS) using the following IP address: ● 192.168.223.1 3. Find the Wireless Setup Wizard in the EWS and follow the instructions to manually
  • HP PageWide 300 | User Guide - Page 23
    not support Wi-Fi, you are not able to use Wi-Fi Direct. 3. From the computer, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP PageWide XXXX
  • HP PageWide 300 | User Guide - Page 24
    OK. b. Select Ethernet Settings, and press OK. c. Select View Ethernet Details, and press OK. 2. Install the printer software from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer. 3. Follow the onscreen instructions. 14 Chapter 2 Connect the product ENWW
  • HP PageWide 300 | User Guide - Page 25
    change network settings ● Set or change the product password ● Manually configure TCP/IP parameters from the control panel ● Link speed and the product IP address into the address bar of a web browser to open the HP Embedded Web Server. 3. Click the Network tab to obtain network information. You can
  • HP PageWide 300 | User Guide - Page 26
    ), and press OK. 2. Select Ethernet Settings, and press OK. 3. Select Advanced Settings, and press OK. 4. Select IP Settings, and press OK. 5. Select Manual (Static), and press OK. 6. Select one of the following, and press OK: ● IP Address ● Subnet Mask ● Default Gateway 7. Use the and buttons and
  • HP PageWide 300 | User Guide - Page 27
    1. On the control panel home screen, select Network (using the or button, if needed), and press OK. 2. Select Ethernet Settings, and press OK. 3. Select Advanced Settings, and press OK. 4. Select Link Speed, and press OK. 5. Select one of the following options, and press OK: Setting Automatic 10-
  • HP PageWide 300 | User Guide - Page 28
    services ● HP Embedded Web Server ● Web Services ● Product security features ● HP Printer Assistant in the printer software (Windows) ● HP Utility (OS X) ● AirPrint™ (OS X) HP configure, but you must have a supported web browser on the computer. To you clear them manually. IMPORTANT: The cookies
  • HP PageWide 300 | User Guide - Page 29
    EWS, do one of the following: ● In a supported web browser, type the product IP address into the the HP Printer Assistant. ● In OS X, use HP Utility or click System Preferences > Printers > HP PageWide in the future. Features Home tab Web Services tab Network tab Tools tab Settings tab NOTE
  • HP PageWide 300 | User Guide - Page 30
    ™ for printing from Apple-supported products View information about the printer, such as product serial number, service ID, firmware version, and Web Services tab Use the Web Services tab to configure and enable HP Web Services for this product. You must enable HP Web Services to use the HP ePrint
  • HP PageWide 300 | User Guide - Page 31
    . You can also set the default values for specific features such as manual feed, tray and paper management, image registration, ColorLok, and Quiet Mode , addresses, services, and other options Web Services ● What are Web Services? ● Set Up Web Services ● Use Web Services ENWW Web Services 21
  • HP PageWide 300 | User Guide - Page 32
    connected using a USB cable. HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, printer prints an information page. Follow the instructions on the information page to finish the setup. To set up Web Services using the EWS 1. Open the EWS
  • HP PageWide 300 | User Guide - Page 33
    network. 5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. Use Web Services HP ePrint To use HP ePrint, do the following: ● Be sure you have an Internet- and email-capable computer or mobile
  • HP PageWide 300 | User Guide - Page 34
    Remove Web Services Use the following instructions to remove Web Services. To remove Web Services using the control panel 1. On the control panel home screen, select Setup (using the or button, if needed), and press OK. 2. Select Web Services, and press OK. 3. Select Remove Web Services, and press
  • HP PageWide 300 | User Guide - Page 35
    for printing and it is accessed by HP software. Port 9100 can be enabled or disabled. The product supports the ability to enable or disable Microsoft Web Services Dynamic Discovery (WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services supported on the product. These web
  • HP PageWide 300 | User Guide - Page 36
    a local version of this website is not available in your country/ region, you might be directed to the HP Mobile Printing site in another country/region or language. ● See What's Printing: Click to open the print other properties of your printer 26 Chapter 3 Printer management and services ENWW
  • HP PageWide 300 | User Guide - Page 37
    HP Eco Solutions. Tools tab Use the Tools tab to set and maintain the printer driver and software and to diagnose and resolve printing and connectivity problems Open HP Utility ▲ Double-click HP Utility in the HP folder, in the Applications folder. AirPrint™ (OS X) Your product supports printing
  • HP PageWide 300 | User Guide - Page 38
    media ● Understand paper use ● Supported media sizes ● Supported paper types and tray capacity ● Configure trays ● Load media ● Tips for selecting and using paper Understand paper use HP PageWide cartridges for business are specifically developed for use with HP printheads. Unique formulations help
  • HP PageWide 300 | User Guide - Page 39
    Use only glossy or coated paper that is approved paper for use in HP PageWide products. Do not ● Do not use raised or metallic letterhead. ● Do : ● Supported paper and print media sizes ● Supported envelope sizes ● Supported card and label sizes ● Supported photo media sizes Supported paper and
  • HP PageWide 300 | User Guide - Page 40
    11.7 inches) Width: 102 to 216 mm (4 to 8.5 inches) Length: 210.06 to 356 mm (8.27 to 14 inches) Electronic duplex printing Supported envelope sizes Size Envelope #10 Envelope DL Envelope C5 Envelope B5 Envelope C6 Monarch Japanese Envelope Chou #3 Japanese Envelope Chou #4 Dimensions 105 x 241
  • HP PageWide 300 | User Guide - Page 41
    to 14 inches) Supported paper types and HP Cover Matte 200g Weight 60 to 175 g/m2 (16 to 47 lb) Up to 220 g/m2 (58 lb)1 Capacity1 Up to 50 sheets Up to 25 sheets Paper orientation Side to be printed on facedown, with the top edge toward the printer Side to be printed on facedown ENWW Supported
  • HP PageWide 300 | User Guide - Page 42
    Glossy 180g ● Cardstock 176-220g ● HP Cover Matte 200g ● HP Advanced Photo Papers Up to 220 g/m2 (58 lb) Up to 100 sheets ● Envelope ● Heavy Envelope ● Labels Up to 30 envelopes or labels. NOTE: Tray 3 does not support envelope printing. 1 Capacity can vary depending on paper weight and
  • HP PageWide 300 | User Guide - Page 43
    The following table lists possible ways you can use the tray settings to meet your printing needs. Paper use Configure the product Print Load Tray 1 and one other tray with the same paper, and have the product pick paper from one tray if the other one is empty. Load paper in Tray 1, and
  • HP PageWide 300 | User Guide - Page 44
    , and then load the paper stack into Tray 1. 4. Close the paper guides against the loaded media. Load Tray 2 Tray 2 is the default (main) paper tray at the forms . 1. Pull the tray out of the product. 2. Open the paper length and width guides completely. 34 Chapter 4 Paper and print media ENWW
  • HP PageWide 300 | User Guide - Page 45
    3. Place the paper in the tray and make sure that it is flat at all four corners. Close the length and width paper guides against the loaded media. 4. Push down on the paper to make sure that the stack is below the paper limit tabs on the side of
  • HP PageWide 300 | User Guide - Page 46
    . 3. Place the paper in the tray and make sure that it is flat at all four corners. Close the length and width paper guides against the loaded media. 4. Push down on the paper to make sure that the stack is below the paper limit tabs on the front and
  • HP PageWide 300 | User Guide - Page 47
    the Tray 1 extension. 3. Place envelopes in Tray 1 face-down, with the top of the envelope oriented toward the front of the printer. 4. Close the paper guides. To load envelopes into Tray 2 1. Pull the tray out of the product. ENWW Load media 37
  • HP PageWide 300 | User Guide - Page 48
    the tray. 3. Place the envelopes in the tray and make sure that they are flat at all four corners. Close the length and width paper guides against the loaded media. 4. Push down on the envelopes to make sure that the envelopes are below the paper limit tabs on the side of
  • HP PageWide 300 | User Guide - Page 49
    the paper is loaded correctly when loading from the tray. ● Do not overload the tray. ● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the tray: - Multipart forms - Media that is damaged, curled, or wrinkled - Media with cutouts or perforations
  • HP PageWide 300 | User Guide - Page 50
    working with cartridges HP PageWide cartridges HP policy on non-HP cartridges IMPORTANT: ● HP does not guarantee the quality or reliability of non-HP contents in HP cartridges. ● HP's cartridge warranty does not cover non-HP cartridges or cartridges with non-HP contents. ● HP's printer warranty does
  • HP PageWide 300 | User Guide - Page 51
    using the Continue setting allows printing beyond Cartridge Very Low without replacing the cartridge, the product will shut down before any print problems occur. Check the estimated cartridge levels You can check the estimated cartridge levels from the printer control panel or from the printer
  • HP PageWide 300 | User Guide - Page 52
    cartridges for printing, and printhead servicing, which keeps the cartridges printing HP SureSupply website. Order cartridges To order cartridges, visit the HP website . (At this time, some portions of the HP website are available in English only.) Ordering cartridges online is not supported
  • HP PageWide 300 | User Guide - Page 53
    a different cartridge for each color: yellow (Y), magenta (M), cyan (C), and black (K). NOTICE: ● To prevent print-quality problems, HP recommends replacing any missing cartridges with genuine HP cartridges as soon as possible. For more information, see Order cartridges. ● Never turn off the printer
  • HP PageWide 300 | User Guide - Page 54
    into its slot. 6. Close the cartridge door. Tips for working with cartridges Use the following tips to work with cartridges: ● To prevent print-quality problems, do the following: - Always turn the printer off using the power button on the front, and wait until the power button light goes out. 44
  • HP PageWide 300 | User Guide - Page 55
    - Make sure that all the cartridge slots are filled. ● If you remove a cartridge from the printer for any reason, try to replace it again as soon as possible. ● Do not open or unpackage cartridges until you are ready to install them. ● Insert the cartridges into the correct slots. Match the color
  • HP PageWide 300 | User Guide - Page 56
    To print from a computer (Windows) These instructions apply to printing on various media including the following: ● Plain paper ● Letterhead or preprinted forms ● Envelopes ● Photos ● Brochures ● Labels To print from a computer (Windows) 1. Load the supported media in the correct tray. For more
  • HP PageWide 300 | User Guide - Page 57
    dialog box. NOTE: After printing, remove any special media, such as envelopes or photo paper, from the product. To print from a computer (OS X) These instructions apply to printing on various media including the following: ● Plain paper ● Envelopes ● Brochures ENWW Print from a computer 47
  • HP PageWide 300 | User Guide - Page 58
    ● Letterhead or preprinted forms ● Photos ● Labels To print from a computer (OS X) 1. Load the supported media in the correct tray. For more information, see Supported media sizes. 2. On the File menu in the software program, click Print. 3. Make sure your printer is selected. 4. In the Presets
  • HP PageWide 300 | User Guide - Page 59
    preset color theme for a print job ● Adjust the color options for a print job manually ● Match colors to your computer screen ● Control access to color printing Choose a preset pop-up menu, select Color. Then, deselect HP EasyColor. 4. Continue to the Advanced tab or pane. ENWW Print from a
  • HP PageWide 300 | User Guide - Page 60
    jobs printed on plain paper. NOTE: Changing color settings manually can affect output. HP recommends that only color graphics experts change these settings. 6. Operating environment (humidity, for example) Control access to color printing HP's suite of color access control tools allows you to enable
  • HP PageWide 300 | User Guide - Page 61
    HP ePrint app to your HP ePrintenabled printer. See Web Services for more information. NOTE: Obtain your HP ePrint email address while in the office. For instructions, see HP Print with AirPrint (OS X) Printing using Apple's AirPrint is supported for iPad (iOS 4.2), iPhone (3GS or later), iPod touch
  • HP PageWide 300 | User Guide - Page 62
    HP cannot guarantee the quality or reliability of non-HP cartridges. Product service or repairs required as a result of using a non-HP loading tips For more information, see Supported media sizes. ● Ensure the paper guides in the input tray to fit snugly against all paper. Make sure the guides do
  • HP PageWide 300 | User Guide - Page 63
    , and then click Set Preferences. For more information, see Open the HP Printer Assistant. - On the File menu in the software program, click select Copies & Pages, and then select Color. c. Deselect HP EasyColor, and then select Print Color as Gray. d. Select Black Ink Only. ENWW Tips for print
  • HP PageWide 300 | User Guide - Page 64
    Printing issues ● Connectivity issues ● Wireless network issues ● Product software issues (Windows) ● Product software issues (OS X) Problem-solving checklist Follow these steps when trying to solve a problem with the product. ● Check that the product power is on ● Check the control panel for error
  • HP PageWide 300 | User Guide - Page 65
    the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using the Setup
  • HP PageWide 300 | User Guide - Page 66
    the product. Over time, this buildup can cause print-quality problems such as specks or smearing. This product automatically services itself, running cleaning routines that can correct most of these problems. For problems that the product cannot automatically solve, use the following routine to
  • HP PageWide 300 | User Guide - Page 67
    -feed issues Try these steps to solve paper-handling problems. ● The product does not pick up paper ● the paper guides in the tray are adjusted correctly for the size of paper. Align the guides with the acknowledge a prompt to feed the paper manually through Tray 1, the multipurpose tray on the left
  • HP PageWide 300 | User Guide - Page 68
    correctly for the size of paper. Align the guides with the paper-size markings in the bottom of the tray. ● Print from another tray. Prevent paper jams To reduce the number of paper jams, try these solutions: ● Use only paper that meets HP specifications for this product. Lightweight, short-grain
  • HP PageWide 300 | User Guide - Page 69
    2 3 Optional Tray 3 and left jam-access door 4 Tray 1 5 Left door Some marks or smearing might occur on printed pages after a jam. This problem typically resolves itself after a few sheets have been printed. Clear jams in Tray 1 (multipurpose tray) ▲ If the jammed sheet is visible and easily
  • HP PageWide 300 | User Guide - Page 70
    2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in optional Tray 3 1. Open Tray 3. 60 Chapter 7 Solve problems ENWW
  • HP PageWide 300 | User Guide - Page 71
    2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. If the jam cannot be cleared at the tray, try clearing the jam from the Tray 3 left door. ENWW Jams and paper-feed issues 61
  • HP PageWide 300 | User Guide - Page 72
    to remove fragments. 3. Close the left door. Clear jams in the output bin 1. Look for jammed paper in the output bin area. 62 Chapter 7 Solve problems ENWW
  • HP PageWide 300 | User Guide - Page 73
    2. Remove any visible media. NOTE: If the sheet tears, remove all fragments before you resume printing. 3. Open and then close the left door to clear the message. Clear jams in the duplexer 1. Open the left door. 2. Remove the duplexer by pulling it out with both hands. Set the duplexer aside,
  • HP PageWide 300 | User Guide - Page 74
    or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. If you are using a refilled or remanufactured cartridge and are not satisfied with the print quality, replace the cartridge with a genuine HP cartridge. 64 Chapter 7 Solve problems ENWW
  • HP PageWide 300 | User Guide - Page 75
    printhead may still contain nonHP residuals until the printhead is depleted and receives supplies from the newly installed, genuine HP cartridge. Until the non-HP residuals are gone, print quality will be affected. Interpret control panel messages for cartridges Cartridge Depleted Description The
  • HP PageWide 300 | User Guide - Page 76
    is intended for use in a different HP product model. The product will NOT function or replace the indicated color cartridge. Non-HP cartridges installed Description No action necessary, this is a notification only. However, HP cannot recommend the use of non-HP supplies, either new or remanufactured
  • HP PageWide 300 | User Guide - Page 77
    incompatible, or inserted into the wrong slot in the printer. Recommended action Printing functionality is disabled. Visit the HP Customer Support website. Problem with Printer Preparation Description The printer clock has failed and cartridge preparation may not be complete. The estimated Cartridge
  • HP PageWide 300 | User Guide - Page 78
    the control panel. If the test page prints, there may be a communication problem between the product and the computer you are trying to print from. ● it is working correctly. ● Install the HP software from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer. Using
  • HP PageWide 300 | User Guide - Page 79
    this product. For a list of specifications, visit HP Customer Support . ● If the paper type setting is not problems by following these guidelines. ● Check for genuine HP cartridges ● Use paper that meets HP Use paper that is designed for use in PageWide printers. ● Use paper that is not too rough.
  • HP PageWide 300 | User Guide - Page 80
    installed when installing the product from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer. ● support for most users. ● Recommended for printing with Adobe® software programs or with other highly graphicsintensive software programs. 70 Chapter 7 Solve problems
  • HP PageWide 300 | User Guide - Page 81
    download at HP Universal Print Driver . NOTE: Download additional printer drivers from the HP Customer Support website. Align instructions. For more information, see Information pages. Connectivity issues ● Solve USB direct-connect problems ● Solve network problems Solve USB direct-connect problems
  • HP PageWide 300 | User Guide - Page 82
    activity light and the green link-status light are active. 4. If the problem continues, try a different cable or port on the network router, switch, IP address. If you installed the product from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer, you can view
  • HP PageWide 300 | User Guide - Page 83
    Also make sure the wireless radio in the product is turned on. ● The service set identifier (SSID) is correct. Print a configuration page to determine the SSID. access point and the product. Make sure poles, walls, or support columns containing metal or concrete do not separate the product and
  • HP PageWide 300 | User Guide - Page 84
    Configuration Page, and press OK to print the report. 4. Compare the service set identifier (SSID) on the configuration report to the SSID in the . ● If you installed the printer software from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer, you can view
  • HP PageWide 300 | User Guide - Page 85
    Start , click Run, and then type cmd. b. Type ping followed by the service set identifier (SSID) for your network. c. If the window displays round-trip times Network Configuration Page. For instructions, see Information pages. Product software issues (Windows) Problem Solution A printer driver
  • HP PageWide 300 | User Guide - Page 86
    and Windows 7, installed using the fully featured installer: 1. Click Start. 2. Click All Programs. 3. Click HP. 4. Click your product. 5. Click Update IP Address to open a utility that reports the known ("previous driver instead of the driver for this product. 76 Chapter 7 Solve problems ENWW
  • HP PageWide 300 | User Guide - Page 87
    1. Delete the generic printer driver. 2. Reinstall the software from the product CD. Do not connect the USB cable until the software installation program prompts you. 3. If multiple printers are installed, make sure that you have selected the correct printer in the Format For pop-up menu in the
  • HP PageWide 300 | User Guide - Page 88
    your product or at HP Customer Support . Have the product name, serial number, date of purchase, and problem description ready. Order additional HP service or maintenance agreements www.hp.com/go/carepack HP limited warranty statement HP PRODUCT HP PageWide 352dw DURATION OF LIMITED WARRANTY
  • HP PageWide 300 | User Guide - Page 89
    HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT,
  • HP PageWide 300 | User Guide - Page 90
    ab. Die Rechte des Kunden sind in keiner Weise durch die beschränkte HP Herstellergarantie eingeschränkt bzw. betroffen. Weitere Hinweise finden Sie auf der folgenden Website: Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können 80 Chapter 8 Service and support ENWW
  • HP PageWide 300 | User Guide - Page 91
    de choisir d'exercer leurs droits au titre de la garantie limitée HP, ou auprès du vendeur au titre des garanties légales applicables . Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a été mise à sa charge par
  • HP PageWide 300 | User Guide - Page 92
    .europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Los clientes tienen derecho a elegir si reclaman un servicio acogiéndose a la Garantía limitada de HP o al vendedor de conformidad con la garantía legal de dos años. 82 Chapter 8 Service and support ENWW
  • HP PageWide 300 | User Guide - Page 93
    ). Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti. Norway HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale selskap innestår for garantien
  • HP PageWide 300 | User Guide - Page 94
    HP, se uplatňuji jako doplňek k jakýmkoli právním nárokům na dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní smlouvou. Váš nárok na uznání těchto práv však může záviset na mnohých faktorech. Omezená záruka HP žádným způsobem neomezuje ani 84 Chapter 8 Service and support
  • HP PageWide 300 | User Guide - Page 95
    padných nárokov však môže závisieť od rôznych faktorov. Služby Obmedzenej záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné práva zákazníka, informácie nájdete na nasledujúcom prepojení: Zákonná záruka spotrebiteľa (www.hp.com/go/eu-legal), prípadne môžete navštíviť webovú lokalitu eur
  • HP PageWide 300 | User Guide - Page 96
    käydä Euroopan kuluttajakeskuksen sivustolla (http://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Kuluttajilla on oikeus vaatia virheen korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä. 86 Chapter 8 Service and support ENWW
  • HP PageWide 300 | User Guide - Page 97
    līgumam, tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo un neietekmē patērētāju likumīgās tiesības. šāku informāciju, izmantojiet šo saiti: Patērētāju likumīgā garantija (www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju tiesību aizsardzī
  • HP PageWide 300 | User Guide - Page 98
    , mille puhul teie jaoks need õigused ei pruugi kehtida. HP piiratud garantii ei piira ega mõjuta mingil moel tarbija seadusjä HP piiratud garantiid või seadusega ette nähtud müüjapoolset kaheaastast garantiid. Russia HP HP http://www.hp.com/support HP 88 Chapter 8 Service and support
  • HP PageWide 300 | User Guide - Page 99
    supported print resolutions, visit the printer support website at HP Customer Support . Physical specifications Product HP PageWide the HP limited warranty and service agreements. Acoustic emission specifications Operation Print LwAd-mono (B) 6.9 LwAd-color (B) 6.8 NOTE: HP recommends that
  • HP PageWide 300 | User Guide - Page 100
    program ● Protecting the environment ● Ozone production ● Power consumption ● European Union Commission Regulation 1275/2008 ● Paper ● HP PageWide printing supplies ● Plastics ● Electronic hardware recycling ● Material restrictions - General battery information - Battery disposal in Taiwan
  • HP PageWide 300 | User Guide - Page 101
    outlined in the product's Print Media Guide. This product is suitable for the use of recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002. HP PageWide printing supplies Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve resources
  • HP PageWide 300 | User Guide - Page 102
    contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by HP for this product include the following. HP PageWide 352dw Type Weight Location User-removable Lithium Manganese Dioxide 3.0 g On main board No Battery disposal in Taiwan California
  • HP PageWide 300 | User Guide - Page 103
    and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil Chemical substances HP is committed to providing our customers with information about the chemical substances in our
  • HP PageWide 300 | User Guide - Page 104
    of the Presence Condition of the Restricted Substances Marking www.support.hp.com To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. 單元 Unit 鉛 Lead (Pb) 汞 Mercury (Hg) 鎘 Cadmium (Cd
  • HP PageWide 300 | User Guide - Page 105
    單元 Unit 鉛 Lead (Pb) 汞 Mercury (Hg) 鎘 Cadmium (Cd) 六價鉻 Hexavalent chromium (Cr+6) 多溴聯苯 Polybrominat ed biphenyls (PBB) Polybrominat ed diphenyl ethers (PBDE) Note 3: The "−" indicates that the restricted substance corresponds to the exemption. Toxic and hazardous substance table (
  • HP PageWide 300 | User Guide - Page 106
    Restriction of hazardous substance statement (India) China energy label for printer, fax, and copier China SEPA Eco Label user information Regulatory information ● Regulatory notices ● VCCI statement (Japan) 96 Appendix A Technical information ENWW
  • HP PageWide 300 | User Guide - Page 107
    name or product numbers. Product model number PageWide 352dw Regulatory Model Number ● VCVRA-1501-01 and used in accordance with the instructions, may cause harmful interference to made to this device that are not expressly approved by HP may void the user's authority to operate the equipment.
  • HP PageWide 300 | User Guide - Page 108
    VCCI statement (Japan) Power cord instructions Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The product uses either 100-
  • HP PageWide 300 | User Guide - Page 109
    name or its Regulatory Model Number (RMN), which may be found on the regulatory label.) The point of contact for regulatory matters is: HP GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, GERMANY Wireless models only EMF ● This product meets international guidelines (ICNIRP) for
  • HP PageWide 300 | User Guide - Page 110
    Canadian statements Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so
  • HP PageWide 300 | User Guide - Page 111
    40 G gateway, setting default 16 General Office setting 41 H HP Customer Care 78 HP fraud website 40 HP Utility (OS X) opening 27 I input tray loading 33, 36 preprinted forms 38 input tray 39 M Mac problems, troubleshooting 76 Macintosh support 78 maintenance check cartridge levels 41 managing
  • HP PageWide 300 | User Guide - Page 112
    non-HP 40 recycling 43, 91 support online 78 T TCP/IP manually configuring IPv4 parameters 16 technical support online 78 Tray 1 jams, clearing 59 Tray 2 jams, clearing 59 Tray 3 jams, clearing 60 trays default paper size 32 jams, clearing 59, 60 troubleshooting checklist 54 jams 58 Mac problems 76
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HP PageWide 352dw
User Guide