HP PageWide Enterprise Color 765 User Guide

HP PageWide Enterprise Color 765 Manual

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  • HP PageWide Enterprise Color 765 | User Guide - Page 1
    HP PageWide Enterprise Color 765, HP PageWide Color 755 User Guide
  • HP PageWide Enterprise Color 765 | User Guide - Page 2
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP PageWide Enterprise Color 765 | User Guide - Page 3
    Control-panel view ...5 How to use the touchscreen control panel 7 Printer specifications ...8 Technical specifications ...8 Supported operating systems ...9 Mobile printing solutions ...11 Printer dimensions ...12 Power consumption, electrical specifications, and acoustic emissions 13 Operating
  • HP PageWide Enterprise Color 765 | User Guide - Page 4
    Manually service fluid container ...47 Introduction ...47 Remove and replace the service fluid container 47 4 Print ...51 Print tasks (Windows) ...52 How to print (Windows) ...52 Automatically print on both sides (Windows 52 Manually both sides (OS X) ...56 Manually print on both sides (OS X)
  • HP PageWide Enterprise Color 765 | User Guide - Page 5
    tab ...73 Troubleshooting tab ...73 Security tab ...74 HP Web Services tab ...74 Networking tab ...74 Other Links list ...76 Configure IP network settings ...77 Printer sharing disclaimer ...77 View or change network settings ...77 Rename the printer on a network ...77 Manually configure IPv4 TCP
  • HP PageWide Enterprise Color 765 | User Guide - Page 6
    settings ...82 Introduction ...82 Set the sleep timer and configure the printer to use 1 watt or less of power 82 HP Web Jetadmin ...83 Software and firmware updates ...84 6 Solve problems ...85 Customer support ...86 Control panel help system ...87 Restore factory settings ...88 Introduction
  • HP PageWide Enterprise Color 765 | User Guide - Page 7
    grayscale and black settings ...120 Adjust color settings (Windows) ...120 Check paper and the printing environment 121 Step one: Use paper that meets HP specifications 121 Step two: Check the environment 121 Visually inspect the cartridge ...122 Clean the printer ...123 Print and interpret the
  • HP PageWide Enterprise Color 765 | User Guide - Page 8
    viii ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 9
    the time of publication. For current information, see www.hp.com/ support/pwcolor765 or www.hp.com/support/colorpw755. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join
  • HP PageWide Enterprise Color 765 | User Guide - Page 10
    Caution icons CAUTION: Sharp edge in close proximity. CAUTION: Keep body parts away from moving parts. CAUTION: Hot surface. CAUTION: Electrical shock. 2 Chapter 1 Printer overview ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 11
    view and interface ports ● Control-panel view Printer front view 2 3 4 5 6 7 1 11 10 9 8 1 Left door 2 Easy-access USB printing port 3 Control panel with color touchscreen display (tilts up for easier viewing) 4 On/Off button 5 Serial number and product number label 6 Output
  • HP PageWide Enterprise Color 765 | User Guide - Page 12
    slot 4 Multipurpose tray (Tray 1) 5 Tray 1 extension 6 Hardware integration pocket (HIP) for connecting accessories and third-party devices The printer includes the following interface ports. 1 4 2 3 1 Host USB port for connecting external USB devices (this port might be covered) NOTE
  • HP PageWide Enterprise Color 765 | User Guide - Page 13
    accessory equipped models only). ● Ethernet: View or change Ethernet connection settings. 4 Help button ● HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint). Select the Help button to open the embedded help system. 5 Current time 6 Applications
  • HP PageWide Enterprise Color 765 | User Guide - Page 14
    7 Home-screen page indicator 8 Home button Indicates the number of pages on the Home screen or in an application. The current page is highlighted. Swipe the screen sideways to scroll between pages. Select the Home button to return to the Home screen. 6 Chapter 1 Printer overview ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 15
    How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. Action Touch Description Example Touch an item on the screen to select menus, briefly touch the screen to stop the scrolling. Scroll through the Settings app. ENWW Printer views 7
  • HP PageWide Enterprise Color 765 | User Guide - Page 16
    they are subject to change. For current information, see www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755. ● Technical specifications ● Supported operating systems ● Mobile printing solutions ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions
  • HP PageWide Enterprise Color 765 | User Guide - Page 17
    drivers for OS X, and to the software installer. Windows: Download HP Easy Start from 123.hp.com/PageWide to install the HP print driver. Or go to the printersupport website for this printer: www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755 to download the print driver or the software
  • HP PageWide Enterprise Color 765 | User Guide - Page 18
    is installed for this operating system as part of the software installation. Windows 8, 32-bit and 64-bit The "HP PCL 6" printer-specific print driver is Windows 8 RT support is provided through installed for this operating system as part of Microsoft IN OS Version 4, 32-bit driver. the software
  • HP PageWide Enterprise Color 765 | User Guide - Page 19
    ensure all mobile printing and ePrint capabilities are supported. ● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected) ● HP ePrint app (Available for Android and iOS) ● HP ePrint software ● Google Cloud Print ● AirPrint ● Android Printing
  • HP PageWide Enterprise Color 765 | User Guide - Page 20
    dimensions NOTE: These values are subject to change. For current information, go to www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755. Table 1-3 Dimensions for printer base model Printer fully closed Height 462 mm (18.2 in) Depth 595 mm (23.4 in) Width 600 mm (23.6 in) Weight
  • HP PageWide Enterprise Color 765 | User Guide - Page 21
    27 in) 600 mm (23.6 in) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755 for current information. Operating environment range Table 1-8 Operating environment range Environment Recommended Temperature 17° to
  • HP PageWide Enterprise Color 765 | User Guide - Page 22
    Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755 for HP's all-inclusive help for the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems
  • HP PageWide Enterprise Color 765 | User Guide - Page 23
    the time of publication. For current information, see www.hp.com/ support/pwcolor765 or www.hp.com/support/colorpw755. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join
  • HP PageWide Enterprise Color 765 | User Guide - Page 24
    Keep hands out of paper trays when closing. All trays must be closed when moving the printer. The following information describes how to load paper in Tray 1. The tray holds up to Tray 1 extension. 2. Adjust the paper-width guides to the size of the paper being used. 16 Chapter 2 Paper trays ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 25
    the paper, see Table 2-1 Tray 1 paper orientation on page 17. 4. Adjust the width guides so that they touch the paper stack, but do not bend it. Tray 1 paper orientation Table Postcard (100x148 mm) Face-down Bottom edge leading into the printer ENWW Load paper to Tray 1 (multipurpose tray) 17
  • HP PageWide Enterprise Color 765 | User Guide - Page 26
    5x8, Double Japan Postcard (148x200 mm), B6 (JIS), 5x7, 4x6, 10x15 cm, A6, Japanese Postcard (100x148 mm) Face-up Top edge leading into the printer A4, Letter, 16K (197x27 3 mm), 16K (195x270 mm), Executive, A5, 16K (184x260 mm), B5 (JIS), Arch A, Statement, 5x8, Double Japan Postcard (148x200 mm
  • HP PageWide Enterprise Color 765 | User Guide - Page 27
    mm), B5 (JIS), Statement, 5x8, Double Japan Postcard (148x200 mm), B6 (JIS), 5x7 Face-up Right side of the pre-printed image leading into the printer 4x6, 10x15 cm, A6, Japanese Postcard (these are more narrow than 5 in and therefore must be fed shortedge-feed) 1-sided printing A4, Letter, 16K
  • HP PageWide Enterprise Color 765 | User Guide - Page 28
    , A5, 16K (184x260 mm), B5 (JIS), Arch A, Statement, 5x8, Double Japan Postcard, 5x7, B6 (JIS), A6 Face-up Top edge leading into the printer Prepunched Portrait 1-sided printing 12x18, 11x17, RA3, A3, 8K (273x394 mm), 8K (270x390 mm), 8K (260x368 mm), B4 (JIS), Legal, Oficio (8.5x13), Oficio
  • HP PageWide Enterprise Color 765 | User Guide - Page 29
    , A5, 16K (184x260 mm), B5 (JIS), Arch A, Statement, 5x8, Double Japan Postcard, 5x7, B6 (JIS), A6 Face-down Holes away from the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled A4, Letter, 16K (197x273 mm) 16K (195x270 mm), Executive, A5, 16K (184x260 mm), B5
  • HP PageWide Enterprise Color 765 | User Guide - Page 30
    for automatic duplex printing. To use the feature, enable it by using the printer control-panel menus. Enable Alternative Letterhead Mode by using the printer control-panel menus 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: ● Copy/Print
  • HP PageWide Enterprise Color 765 | User Guide - Page 31
    of paper trays when closing. All trays must be closed when moving the printer. The following information describes how to load paper into Tray 2 and the the paper-length and paper-width guides by squeezing the blue adjustment latches and sliding the guides to the size of the paper being used. ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 32
    paper into the tray. Check the paper to verify that the guides touch the stack, but do not bend it. For information the paper might jam. 4. Close the tray. 5. The tray configuration message displays on the printer control panel. 6. Select the OK button to accept the detected type and size, or select
  • HP PageWide Enterprise Color 765 | User Guide - Page 33
    Tray 2 and the 550-sheet trays paper orientation Table 2-2 Tray 2 and the 550-sheet trays paper orientation Paper type Image orientation Duplex mode Letterhead or preprinted Portrait 1-sided printing Paper size How to load paper 11x17, A3, 8K (273x397 mm), 8K (270x390 mm), 8K (260x368 mm),
  • HP PageWide Enterprise Color 765 | User Guide - Page 34
    Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued) Paper type Image orientation Duplex mode Paper size How to load paper A4, Letter, 16K (197x273 mm) 16K (195x270 mm), Executive, A5, 16K (184x260 mm), B5 (JIS) Face-up Top edge at the back of the tray Landscape 1-sided
  • HP PageWide Enterprise Color 765 | User Guide - Page 35
    Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued) Paper type Image orientation Duplex mode Automatic 2-sided printing or with Alternative Letterhead Mode enabled Paper size How to load paper 11x17, A3, 8K (273x397 mm), 8K (270x390 mm), 8K (260x368 mm), B4 (JIS), Legal,
  • HP PageWide Enterprise Color 765 | User Guide - Page 36
    (184x260 mm), B5 (JIS) Face-up Holes at the left side of the tray, with the top of the form at the rear of the printer 28 Chapter 2 Paper trays ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 37
    for automatic duplex printing. To use the feature, enable it by using the printer control-panel menus. Enable Alternative Letterhead Mode by using the printer control-panel menus 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: ● Copy/Print
  • HP PageWide Enterprise Color 765 | User Guide - Page 38
    hands out of paper trays when closing. All trays must be closed when moving the printer. The following information describes how to load paper in the high-capacity input tray, which in use. 2. Adjust the paper-size guide to the correct position for the paper. LTR A4 30 Chapter 2 Paper trays ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 39
    paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE or the paper might jam. 4. Close the tray. 5. The tray configuration message displays on the printer control panel. 6. Select the OK button to accept the detected type and size, or select the
  • HP PageWide Enterprise Color 765 | User Guide - Page 40
    HCI paper orientation Table 2-3 HCI paper orientation Paper type Image orientation Letterhead or preprinted Portrait Duplex mode 1-sided printing Paper size A4, Letter How to load paper Face-down Top edge at the back of the tray Automatic 2-sided printing or with Alternative Letterhead Mode
  • HP PageWide Enterprise Color 765 | User Guide - Page 41
    paper or to both sides. When using this mode, load paper as for automatic duplex printing. To use the feature, enable it by using the printer control-panel menus. ENWW Load the 4,000-sheet high-capacity input (HCI) tray 33
  • HP PageWide Enterprise Color 765 | User Guide - Page 42
    Enable Alternative Letterhead Mode by using the printer control-panel menus 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: ● Copy/Print or Print ● Manage Trays ● Alternative Letterhead Mode 3. Select On. 34 Chapter 2 Paper trays
  • HP PageWide Enterprise Color 765 | User Guide - Page 43
    applications. For the HP PCL-6 V4 driver, the HP AiO Printer Remote application will download Manual feed. 7. Click the OK button to close the Document Properties dialog box. 8. In the Print dialog box, click the OK button to print the job. Envelope orientation NOTE: The printer does not support
  • HP PageWide Enterprise Color 765 | User Guide - Page 44
    #9, Envelope #10, Envelope Monarch, Envelope DL, Envelope B5, Envelope C5 (wallet), Envelope C6 How to load Face-down Top edge toward the back of the printer Envelope B5, Japanese Envelope Chou #3, Envelope C5 (pocket) Face-down Bottom edge leading into the
  • HP PageWide Enterprise Color 765 | User Guide - Page 45
    print job to the printer. When using manual feed, the printer waits to print the job until it detects that the tray has been opened. Manually feed labels 1. From below for desktop applications. For the HP PCL-6 V4 driver, the HP AiO Printer Remote application will download additional driver features
  • HP PageWide Enterprise Color 765 | User Guide - Page 46
    Label orientation Tray Tray 1 How to load labels Face-down Bottom edge leading into the printer 550-sheet trays Face-down Top edge at the left side of the tray 38 Chapter 2 Paper trays ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 47
    the time of publication. For current information, see www.hp.com/ support/pwcolor765 or www.hp.com/support/colorpw755. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join
  • HP PageWide Enterprise Color 765 | User Guide - Page 48
    or accessories Order through service or support providers Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. To access, in a supported web browser on your computer, enter the printer IP address or host
  • HP PageWide Enterprise Color 765 | User Guide - Page 49
    are available for the printer. ● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty. ● Parts listed
  • HP PageWide Enterprise Color 765 | User Guide - Page 50
    -replacement Item Description options Part number Service Fluid Container Kit Replacement service fluid unit Mandatory A7W93-67081 Printhead Stand Replacement 3x500-sheet paper feeder and stand Mandatory W1B51-67001 HP Page Wide 4000-sheet HCI Paper Tray and Stand Optional high-capacity
  • HP PageWide Enterprise Color 765 | User Guide - Page 51
    The following information provides details about the cartridges for the printer, and it includes instructions to replace them. Cartridge information This printer indicates when the cartridge level is low, very low, or depleted. The printer uses four colors and has a different cartridge for each
  • HP PageWide Enterprise Color 765 | User Guide - Page 52
    replacement black cartridge 982A HP 982A Cyan Original PageWide Cartridge Standard-capacity replacement cyan cartridge 982A HP 982A Magenta Original PageWide Cartridge Standard-capacity replacement magenta cartridge 982A HP 982A Yellow Original PageWide Cartridge Standard-capacity replacement
  • HP PageWide Enterprise Color 765 | User Guide - Page 53
    the old cartridge, and then pull the cartridge straight out to remove it. 4. Remove the new cartridge from the packaging. 5. Do not touch the gold-colored metal contacts of the cartridge. Fingerprints on the contacts can damage the cartridge. ENWW Replace the cartridges 45
  • HP PageWide Enterprise Color 765 | User Guide - Page 54
    6. Insert the new cartridge into the printer. Make sure that the cartridge clicks firmly in place. 7. Close the cartridge door. 8. Pack the used cartridge in the box that the new cartridge came in. See the enclosed recycling guide for information about recycling. HP helps you recycle your Original
  • HP PageWide Enterprise Color 765 | User Guide - Page 55
    instructions to replace it. The printer indicates when the service fluid container is nearly full and when it is completely full. When it is completely full, printing stops until the service fluid container is replaced. To purchase a service fluid container (part number W1B44A), go to the HP
  • HP PageWide Enterprise Color 765 | User Guide - Page 56
    left side of the unit. 4. Remove the right side from the alignment track, and then remove the unit from the printer. Set the unit aside, upright, on a piece of paper to prevent spills. 5. Remove the new service fluid container from its packaging. 48 Chapter 3 Supplies, accessories, and parts ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 57
    6. Insert the right end of the service fluid container into the alignment track first. 7. Insert the left end of the service fluid container into the alignment track, and then lock the latch that holds the unit in the track. ENWW Replace the service fluid container 49
  • HP PageWide Enterprise Color 765 | User Guide - Page 58
    8. Push the service fluid container into the printer. 9. Close the left door. 50 Chapter 3 Supplies, accessories, and parts ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 59
    the time of publication. For current information, see www.hp.com/ support/pwcolor765 or www.hp.com/support/colorpw755. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join
  • HP PageWide Enterprise Color 765 | User Guide - Page 60
    the printer. ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer. For the HP PCL-6 V4 driver, the HP AiO Printer Remote does not support, print on both sides manually. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and
  • HP PageWide Enterprise Color 765 | User Guide - Page 61
    5. In the Print dialog, click Print to print the job. Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the
  • HP PageWide Enterprise Color 765 | User Guide - Page 62
    the following steps: ● Windows 10: Select Print, and then select the printer. ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer. For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Click
  • HP PageWide Enterprise Color 765 | User Guide - Page 63
    Additional print tasks Go to www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom
  • HP PageWide Enterprise Color 765 | User Guide - Page 64
    : This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu. NOTE: The name of the
  • HP PageWide Enterprise Color 765 | User Guide - Page 65
    X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Media & Quality print tasks Go to www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755. Instructions are available for performing specific print
  • HP PageWide Enterprise Color 765 | User Guide - Page 66
    ● Print the first or last pages of the document on different paper ● Print watermarks on a document 58 Chapter 4 Print ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 67
    the following steps: ● Windows 10: Select Print, and then select the printer. ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer. For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Click
  • HP PageWide Enterprise Color 765 | User Guide - Page 68
    : Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until someone requests it at the printer control panel. If the job has a personal identification number (PIN), provide the required PIN at the control panel. The print job is deleted from memory
  • HP PageWide Enterprise Color 765 | User Guide - Page 69
    password, and then select OK. 6. Select Delete Jobs on the confirmation prompt. Change the job storage limit When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and job name. If a job is not already stored under the same user and job name
  • HP PageWide Enterprise Color 765 | User Guide - Page 70
    stores. 4. Select Done to save the setting. Information sent to printer for Job Accounting purposes Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP's Printing and Imaging devices. This information may include, but is not limited to, user
  • HP PageWide Enterprise Color 765 | User Guide - Page 71
    Wi-Fi Direct Print and NFC (Near Field Communication) printing for printers with a supported HP Jetdirect 3000w NFC/Wireless Accessory. This accessory is available as an option for HP printers that include a hardware-integration pocket (HIP). Wi-Fi Direct Print and NFC connect and print enable
  • HP PageWide Enterprise Color 765 | User Guide - Page 72
    or wireless network and have Internet access. ● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected. Follow this procedure to enable HP Web Services and register with HP Connected: 1. Open the HP Embedded Web Server (EWS): a. From the Home screen
  • HP PageWide Enterprise Color 765 | User Guide - Page 73
    in the bottom left of the driver screen). Select HP ePrint. For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or WAN) to products that support UPD PostScript®. Windows and OS X both support IPP printing to LAN or WAN network-connected products
  • HP PageWide Enterprise Color 765 | User Guide - Page 74
    NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/MobilePrinting. 66 Chapter 4 Print ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 75
    printer accepts standard USB flash drives in the USB port near the control panel. It supports printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a There is a problem for the HP printer. 3. Select the Copy/Print tab for MFP models or
  • HP PageWide Enterprise Color 765 | User Guide - Page 76
    into the easy-access USB port. NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the cover straight out to remove it. 2. From the Home screen on the printer control panel, select Print. 3. Select Print from USB Drive. 4. Select Choose, select the name
  • HP PageWide Enterprise Color 765 | User Guide - Page 77
    the time of publication. For current information, see www.hp.com/ support/pwcolor765 or www.hp.com/support/colorpw755. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join
  • HP PageWide Enterprise Color 765 | User Guide - Page 78
    is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the HP Embedded Web Server. When the printer is connected to the network, the HP Embedded Web Server is automatically available. NOTE: The
  • HP PageWide Enterprise Color 765 | User Guide - Page 79
    Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web pages that help solve problems. These pages also show additional services available for the printer. Shows a summary of the
  • HP PageWide Enterprise Color 765 | User Guide - Page 80
    and assign an asset number to it. Enter the name of the primary contact who will receive information about the printer. Set the language in which to display the HP Embedded Web Server information. Set the date and time or synchronize with a network time server. Set or edit sleep settings that
  • HP PageWide Enterprise Color 765 | User Guide - Page 81
    from a variety of reports and tests to help solve problems with the printer. Link to HP cloud-based online help to assist in troubleshooting printing issues. Export printer information to a file that can be useful for detailed problem analysis. NOTE: This item is available only if an administrator
  • HP PageWide Enterprise Color 765 | User Guide - Page 82
    to configure and enable HP Web Services for this printer. It is necessary to enable HP Web Services to use the HP ePrint feature. Table 5-6 HP Embedded Web Server HP Web Services tab Menu Description Web Services Setup Web Proxy HP JetAdvantage Connect this printer to HP Connected on the web
  • HP PageWide Enterprise Color 765 | User Guide - Page 83
    Settings Configure general printing protocols and services supported by the print server. The available supported printers. Select Language Change the language displayed by the HP Embedded Web Server. This page displays if the web pages support multiple languages. Optionally, select supported
  • HP PageWide Enterprise Color 765 | User Guide - Page 84
    the support site for the printer to search for help on various topics. Shop for Supplies Connect to the HP SureSupply website for information on purchasing original HP supplies, such as cartridges and paper. HP Instant Support Connect to the HP website to find solutions to printer problems. 76
  • HP PageWide Enterprise Color 765 | User Guide - Page 85
    change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Manually configure IPv6 TCP/IP parameters from the control panel ● Link speed and duplex settings Printer sharing disclaimer HP does not support peer-to-peer networking, as
  • HP PageWide Enterprise Color 765 | User Guide - Page 86
    is in the Device Name field. You can change this name to uniquely identify this printer. NOTE: Completing the other fields on this page is optional. 4. Click the Apply button to save the changes. Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel Settings menus
  • HP PageWide Enterprise Color 765 | User Guide - Page 87
    hub, switch, gateway, router, or computer). NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when the printer is idle. 1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the
  • HP PageWide Enterprise Color 765 | User Guide - Page 88
    an administrator password ● IP Security ● Lock the formatter ● Encryption support: HP High Performance Secure Hard Disks Security statements The printer supports security standards and recommended protocols that help you keep the printer secure, protect critical information on your network, and
  • HP PageWide Enterprise Color 765 | User Guide - Page 89
    prevents someone from removing valuable components from it. Encryption support: HP High Performance Secure Hard Disks The hard disk provides line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE
  • HP PageWide Enterprise Color 765 | User Guide - Page 90
    in sleep mode, enter times for both the Sleep after Inactivity and Auto Off after sleep settings. 1. From the Home screen on the printer control panel, select Settings. 2. Open the following menus: ● General ● Energy Settings ● Sleep Settings 3. Select Sleep after Inactivity to specify the number of
  • HP PageWide Enterprise Color 765 | User Guide - Page 91
    HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go
  • HP PageWide Enterprise Color 765 | User Guide - Page 92
    updates features that are available in the printer firmware. To take advantage of the most current features, update the printer firmware. Download the most recent firmware update file from the web: Go to www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755. Click Software and Drivers. 84
  • HP PageWide Enterprise Color 765 | User Guide - Page 93
    the time of publication. For current information, see www.hp.com/ support/pwcolor765 or www.hp.com/support/colorpw755. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join
  • HP PageWide Enterprise Color 765 | User Guide - Page 94
    HP service or maintenance agreements Register the printer Country/region phone numbers are on the flyer that was in the box with the printer or at support.hp.com. www.hp.com/support/pwcolor765 or www.hp.com/support/ colorpw755 www.hp.com/go/carepack www.register.hp.com 86 Chapter 6 Solve problems
  • HP PageWide Enterprise Color 765 | User Guide - Page 95
    include animations that show specific procedures, such as clearing paper jams. If the printer alerts of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem. ENWW Control panel help system 87
  • HP PageWide Enterprise Color 765 | User Guide - Page 96
    the printer control panel 1. From the Home screen on the printer control HP Embedded Web Server (networkconnected printers only) 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer host name exactly as it displays on the printer control panel. Press the Enter key on the
  • HP PageWide Enterprise Color 765 | User Guide - Page 97
    printer to fail. If this happens, insert a new cartridge (either genuine HP or compatible) to continue printing. Change the "Very Low" settings You can change the way the printer Cartridge or Color Cartridges 3. Select one of the following options: ● Select the Stop option to set the printer to stop
  • HP PageWide Enterprise Color 765 | User Guide - Page 98
    service or support provider. To access, in a supported web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply website, which provides options for purchasing Original HP supplies. 90 Chapter 6 Solve problems
  • HP PageWide Enterprise Color 765 | User Guide - Page 99
    The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. ● The printer does not pick up paper ● The printer picks up multiple sheets of paper
  • HP PageWide Enterprise Color 765 | User Guide - Page 100
    tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 6-1 Size
  • HP PageWide Enterprise Color 765 | User Guide - Page 101
    a table before returning it to the tray. Figure 6-3 Technique for flexing the paper stack 1 2 6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. 7. The rollers above the tray might be contaminated. Clean the rollers with
  • HP PageWide Enterprise Color 765 | User Guide - Page 102
    stack 1 2 2. Use only paper that meets HP specifications for this printer. 3. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in unopened packages . If necessary, use paper from a different package. 94 Chapter 6 Solve problems ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 103
    , and then return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks. These tabs
  • HP PageWide Enterprise Color 765 | User Guide - Page 104
    tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 6-8 Size
  • HP PageWide Enterprise Color 765 | User Guide - Page 105
    Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer. ● Paper jam locations ● Auto-navigation for clearing paper jams ● Experiencing frequent or recurring paper jams? ● Clear paper jams in Tray 1 ● Clear paper jams in Tray 2 ●
  • HP PageWide Enterprise Color 765 | User Guide - Page 106
    instructions on the control panel. When you complete a step, the printer displays instructions guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the printer. 7. If you are printing on heavy, embossed, or perforated paper, use the manual
  • HP PageWide Enterprise Color 765 | User Guide - Page 107
    Clear paper jams in Tray 1 The following information describes how to clear a paper jam in Tray 1. When a jam occurs, the control panel displays an error message and an animation that assist in clearing the jam. 1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper
  • HP PageWide Enterprise Color 765 | User Guide - Page 108
    4. Pull any jammed paper straight out. 5. If no jammed paper is visible, pull the service fluid container out. 6. Pull any jammed paper straight out. 100 Chapter 6 Solve problems ENWW
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    7. Push the service fluid container into the printer. 8. Close the left door. 9. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel. ENWW Clear paper jams 101
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    an error message and an animation that assist in clearing the jam. 1. Open the tray. 2. Remove the jammed paper from the feed rollers inside the printer. First pull the paper to the left, and then pull it forward to remove it. 1 2 3. Open the right door. 102 Chapter 6 Solve
  • HP PageWide Enterprise Color 765 | User Guide - Page 111
    4. Remove any jammed paper. 5. If no jammed paper is visible, remove the duplexer. 6. Pull any jammed paper straight out. 7. Reinstall the duplexer. ENWW Clear paper jams 103
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    Close the right door. 9. Close the tray. 10. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel. Clear paper jams in -top 1x550-sheet tray. Only the table-top tray is shown here. 104 Chapter 6 Solve problems ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 113
    1. Open the tray. 2. Remove the jammed paper from the feed rollers inside the printer. First pull the paper to the left, and then pull it forward to remove it. 3. Open the right door and the lower-right door. 1 2 ENWW Clear paper jams 105
  • HP PageWide Enterprise Color 765 | User Guide - Page 114
    4. Gently pull out any jammed paper. 5. If no jammed paper is visible, remove the duplexer. 6. Pull any jammed paper straight out. 7. Reinstall the duplexer. 106 Chapter 6 Solve problems ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 115
    8. Close the lower-right door and the right door, and then close the tray. 9. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel. ENWW Clear paper jams 107
  • HP PageWide Enterprise Color 765 | User Guide - Page 116
    visible in the output bin, grasp the leading edge and remove it. 2. Open the left door. 3. Pull any jammed paper straight out. 108 Chapter 6 Solve problems ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 117
    4. Close the left door. 5. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel. Clear paper jams in the duplexer Use the following procedure to check
  • HP PageWide Enterprise Color 765 | User Guide - Page 118
    visible, remove the duplexer. 4. Pull any jammed paper straight out. 5. Reinstall the duplexer. 6. Close the right door. 7. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel. 110 Chapter 6 Solve
  • HP PageWide Enterprise Color 765 | User Guide - Page 119
    message and an animation that assist in clearing the jam. 1. Open one of the trays. 2. Remove the jammed paper from the feed rollers inside the printer. First pull the paper to the left, and then pull it forward to remove it. 3. Open the right door and the lower-right door. ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 120
    4. Gently pull out any jammed paper. 5. If no jammed paper is visible, remove the duplexer. 6. Pull any jammed paper straight out. 7. Reinstall the duplexer. 112 Chapter 6 Solve problems ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 121
    8. Close the right door and the lower-right door, and then close the tray. 9. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel. Clear paper jams in the 4,000-sheet high-capacity input (HCI) tray
  • HP PageWide Enterprise Color 765 | User Guide - Page 122
    3. Close the left tray and open the right high-capacity input tray. 4. Remove the jammed paper from the feed rollers inside the printer. First pull the paper to the left, and then pull it forward to remove it. 5. Open the right door and the lower right door. 114 Chapter 6 Solve problems ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 123
    6. Remove any damaged sheets. 7. If no jammed paper is visible, remove the duplexer. 8. Pull any jammed paper straight out. 9. Reinstall the duplexer. ENWW Clear paper jams 115
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    10. In the lower right door area, use the green handle to pull out the HCI jam cassette. 11. Remove any jammed paper from the jam cassette area. 12. Use the green handle to open the top of the HCI jam cassette, and remove any jammed paper. 116 Chapter 6 Solve problems ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 125
    13. Close the jam cassette, and then reinstall it into the printer. 14. Close the right door and the lower right door, and then close the right tray. 15. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel. ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 126
    settings ● Check grayscale and black settings ● Adjust color settings (Windows) ● Check paper and the printing environment ● Visually inspect the cartridge ● Clean the printer ● Try a different print driver Check the cartridge status Print quality problems can occur when using a cartridge that is
  • HP PageWide Enterprise Color 765 | User Guide - Page 127
    the genuine HP part numbers. Update the printer firmware Try updating the printer firmware. For more information, go to www.hp.com/support and select the from a different software program. If the page prints correctly, the problem is with the software program from which you were printing. Check
  • HP PageWide Enterprise Color 765 | User Guide - Page 128
    program, select the Print option. 2. Select the printer, and then click the Properties or Preferences button. 3. On the Advanced tab or the Color tab, clear the HP EasyColor check box. 4. On the Color tab, select a color theme from the Color Themes drop-down list. 120 Chapter 6 Solve problems ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 129
    using paper that does not meet HP specifications. Problems could include curled paper, light or faded printing, ink specks or smears, and misshapen characters. Follow these guidelines when selecting paper: ● Always use a paper type and weight that this printer supports. ● Use paper that is of good
  • HP PageWide Enterprise Color 765 | User Guide - Page 130
    colored metal contacts on the edge of the cartridge. Fingerprints on the metal contacts can cause print-quality problems. 1. Remove the cartridge from the printer original HP cartridge. NOTE: If you replace a non-HP cartridge with an original HP cartridge, the printhead will still contain non-HP ink
  • HP PageWide Enterprise Color 765 | User Guide - Page 131
    or A4 paper. 2. From the Home screen on the printer control panel, select Support Tools. 3. Open the following menus: ● Troubleshooting ● Print Quality Pages ● Print Quality Report 4. Select Print to print the page. 5. Examine the bands of color on the report. Each bar has three distinct shades, but
  • HP PageWide Enterprise Color 765 | User Guide - Page 132
    the printer produces a Print Quality Report. If streaks appear in any of the color bars on the report, continue with the next level of cleaning. If the problem is from the HP website: www.hp.com/support/pwcolor765 or www.hp.com/ support/colorpw755. HP PCL.6 driver HP PCL 6 driver HP PCL-6 driver
  • HP PageWide Enterprise Color 765 | User Guide - Page 133
    HP UPD PCL 6 ● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs ● Provides support for printing from postscript emulation needs, or for postscript flash font support speed, print quality, and printer feature support for most users ●
  • HP PageWide Enterprise Color 765 | User Guide - Page 134
    update the printer firmware. For instructions on how to update the printer firmware, go to http://support.hp.com, search for your printer, and . 4. If the problem continues, try a different cable or port on the hub. The computer is unable to communicate with the printer 1. Test network communication
  • HP PageWide Enterprise Color 765 | User Guide - Page 135
    . The printer is using incorrect link and duplex settings for the network HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that
  • HP PageWide Enterprise Color 765 | User Guide - Page 136
    128 Chapter 6 Solve problems ENWW
  • HP PageWide Enterprise Color 765 | User Guide - Page 137
    Bonjour identifying 70 browser requirements HP embedded Web Server 70 C color options changing, Windows 120 color theme changing, Windows 120 control panel help 87 locating 3 locating features 5 customer support online 86 D default gateway, setting 78 deleting stored jobs 61 dimensions, printer
  • HP PageWide Enterprise Color 765 | User Guide - Page 138
    Web Server changing network settings 77 changing printer name 77 general configuration 72 HP Web Services 74 information pages 71 network settings 74 opening 77 other links list 76 print settings 73 security settings 74 troubleshooting tools 73 HP Embedded Web Server (EWS) features 70 network
  • HP PageWide Enterprise Color 765 | User Guide - Page 139
    feed problems 91 wired network 126 troubleshooting tools HP Embedded Web Server 73 two-sided printing settings (Windows) 52 U USB port enabling 67 locating 4 USB storage accessories printing from 67 W Web browser requirements HP Embedded Web Server 70 Web sites customer support 86 HP Web Jetadmin
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    Wi-Fi Direct Print 63 132 Index ENWW
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HP PageWide Enterprise Color 765,
HP PageWide Color 755
User Guide