HP PageWide Enterprise Color MFP 785 User Guide
HP PageWide Enterprise Color MFP 785 Manual
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- HP PageWide Enterprise Color MFP 785 | User Guide - Page 1
HP PageWide Enterprise Color MFP 780 HP PageWide Enterprise Color Flow MFP 785 HP PageWide Color MFP 774 HP PageWide Color MFP 779 User Guide - HP PageWide Enterprise Color MFP 785 | User Guide - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP PageWide Enterprise Color MFP 785 | User Guide - Page 3
Printer back view and interface ports-774dn, 774dns, 779dn, 779dns, 780dn, 780dns,785f models ...5 Printer back view and interface ports-785zs, 785z+ models 6 Control-panel view ...7 How to use the touchscreen control panel 10 Printer specifications ...11 Technical specifications ...11 Supported - HP PageWide Enterprise Color MFP 785 | User Guide - Page 4
Mode by using the printer control-panel menus 44 Manually feed labels ...47 Label orientation ...48 Configure inner finisher stapling (774dns service fluid container ...60 Introduction ...60 Remove and replace the service fluid container 60 Replace the staple cartridge in the inner finisher (774dns - HP PageWide Enterprise Color MFP 785 | User Guide - Page 5
to print (macOS) ...74 Automatically print on both sides (macOS 74 Manually print on both sides (macOS) ...74 Print multiple pages per sheet ( printer for Job Accounting purposes 80 Mobile printing ...81 Introduction ...81 Wi-Fi Direct and NFC Connect and Print ...81 HP ePrint via email ...82 HP - HP PageWide Enterprise Color MFP 785 | User Guide - Page 6
...107 Introduction ...107 Before you begin ...107 Step one: Access the HP Embedded Web Server 107 Step two: Set up Scan to Network Folder 108 Method one: Use the Scan to Network Folder Wizard 108 Method two: Use Scan to Network Folder Setup 109 Step one: Begin the configuration 109 Step two - HP PageWide Enterprise Color MFP 785 | User Guide - Page 7
136 Scan to job storage on the printer ...136 Print from job storage on the printer ...138 HP JetAdvantage business solutions ...139 Additional scan tasks tab ...154 Fax tab ...155 Troubleshooting tab ...155 Security tab ...156 HP Web Services tab ...156 Networking tab ...156 Other Links list ... - HP PageWide Enterprise Color MFP 785 | User Guide - Page 8
...174 Set the sleep timer and configure the printer to use 2 watts or less of power 174 Set the sleep schedule ...174 HP Web Jetadmin ...175 Software and firmware updates ...175 9 Solve problems ...177 For more information ...177 Customer support ...178 Control panel help system ...179 Restore - HP PageWide Enterprise Color MFP 785 | User Guide - Page 9
.C1.Az 206 Clear paper jams in the duplexer - 15.D1.yz; 15.D2.yz; jams in the inner finisher (774dns, 779dns, 780dns, and 785zs model only) 228 Update the printer firmware ...229 Change color settings (Windows) ...230 Check paper and the printing environment 231 Step one: Use paper that meets HP - HP PageWide Enterprise Color MFP 785 | User Guide - Page 10
printer ...233 Print and interpret the Print Quality Report 233 Clean the printhead ...233 Clean the rollers ...234 Try a different print driver printer 252 The printer is using incorrect link and duplex settings for the network 253 New software programs might be causing compatibility problems - HP PageWide Enterprise Color MFP 785 | User Guide - Page 11
to the wireless printer 256 The wireless printer loses communication when connected to a VPN 256 The network does not appear in the wireless networks list 256 The wireless network is not functioning ...256 Reduce interference on a wireless network 257 Solve fax problems ...258 Checklist for - HP PageWide Enterprise Color MFP 785 | User Guide - Page 12
xii ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 13
hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp.com/support/colorpw774MFP, or www.hp.com/support/colorpw779MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware - HP PageWide Enterprise Color MFP 785 | User Guide - Page 14
Caution icons CAUTION: Sharp edge in close proximity. CAUTION: Keep body parts away from moving parts. CAUTION: Hot surface. CAUTION: Electrical shock. 2 Chapter 1 Printer overview ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 15
back view and interface ports ● Control-panel view Printer front view Printer front view-774dn, 774dns, 779dn, 779dns, 780dn, 780dns,785f models 2 34 5 6 7 89 10 11 1 18 17 16 15 14 13 12 1 Left door 2 Easy-access USB printing port 3 Scanner - HP PageWide Enterprise Color MFP 785 | User Guide - Page 16
15 On/Off button 16 Tray 2 17 Front door (access to the cartridges) 18 Service fluid container Printer front view-785zs, 785z+ models 345 8 9 10 11 6 12 7 13 2 14 1 21 20 19 18 17 16 15 1 Left door 2 Easy-access USB printing port 3 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 17
18 3 x 550 paper trays 19 Tray 2 20 Inline finisher (785zs model only) 21 Service fluid container Printer back view and interface ports Printer back view and interface ports-774dn, 774dns, 779dn, 779dns, 780dn, 780dns,785f models 1 2 3 4 56 1 Stapler cover (dns model only) 2 Power - HP PageWide Enterprise Color MFP 785 | User Guide - Page 18
USB printing, use the USB port near the control panel. 2 Local area network (LAN) Ethernet (RJ-45) network port 3 Hi-Speed USB 2.0 printing port 4 Fax port (785f model only) 5 Cable lock slot Printer back view and interface ports-785zs, 785z+ models 2 1 3 1 Power connection 2 Stapler - HP PageWide Enterprise Color MFP 785 | User Guide - Page 19
USB printing, use the USB port near the control panel. 2 Local area network (LAN) Ethernet (RJ-45) network port 3 Hi-Speed USB 2.0 printing port 4 Fax port 5 Cable lock slot Control-panel view The Home screen provides access to the printer features and indicates the current status of the - HP PageWide Enterprise Color MFP 785 | User Guide - Page 20
accessory is installed). ● Ethernet: View or change Ethernet connection settings. 6 Help button ● HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint). ● Fax Number: View the printer fax number (fax models only). Select the Help button to open the - HP PageWide Enterprise Color MFP 785 | User Guide - Page 21
. Insert a USB flash drive for printing or scanning without a computer or to update the printer firmware. NOTE: An administrator must enable this port before using for print or scan features. A firmware upgrade does not require that the port be enabled. For connecting accessory and third-party - HP PageWide Enterprise Color MFP 785 | User Guide - Page 22
How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. Action Touch Description Example Touch an item on the screen to select touch the screen to stop the scrolling. Scroll through the Settings app. 10 Chapter 1 Printer overview ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 23
/support/colorpw779MFP. ● Technical specifications ● Supported operating systems ● Mobile printing solutions ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions ● Operating environment range Technical specifications Table 1-1 HP PageWide Enterprise Color MFP - HP PageWide Enterprise Color MFP 785 | User Guide - Page 24
HP PageWide Enterprise Color MFP 780 and 785 (continued) Model name 780dn 780dns Product number J7Z09A J7Z10A Connectivity 10/100/1000 Ethernet LAN connection with IPv4 and IPv6 Hi-Speed USB 2.0 Easy-access USB port for printing and scanning without a computer and upgrading the firmware - HP PageWide Enterprise Color MFP 785 | User Guide - Page 25
Table 1-1 HP PageWide Enterprise Color MFP 780 and 785 (continued) Model name 780dn 780dns Product number J7Z09A J7Z10A HP Secure High Performance Hard Disk Drive (FIPS) Optional Optional Security HP Trusted Platform Module for encrypting all data that passes through the printer Control- - HP PageWide Enterprise Color MFP 785 | User Guide - Page 26
1-1 HP PageWide Enterprise Color MFP 780 and 785 (continued) Model name 780dn 780dns Product number J7Z09A J7Z10A 200-page document feeder with dual-head scanning for single-pass duplex copying and scanning HP EveryPage Technologies including ultrasonic multi-feed detection Not supported - HP PageWide Enterprise Color MFP 785 | User Guide - Page 27
Table 1-2 HP PageWide Color MFP 774 and 779 Model name 774dn Product number 4PZ43A Paper handling Tray 1 (100-sheet capacity) Tray 2 (550-sheet capacity) 550-sheet paper tray Optional NOTE: The printer supports one optional input accessory. 550-sheet paper tray and stand Optional 3x550- - HP PageWide Enterprise Color MFP 785 | User Guide - Page 28
HP PageWide Color MFP 774 and 779 (continued) Model name 774dn Product number 4PZ43A HP Jetdirect 2900nw Print Server Accessory for wireless connectivity Optional HP Foreign Interface Harness (FIH) Optional Memory Base memory: 16 GB, expandable to 128 GB by adding DIMM memory module HP - HP PageWide Enterprise Color MFP 785 | User Guide - Page 29
Table 1-2 HP PageWide Color MFP 774 and 779 (continued) Model name 774dn Product number 4PZ43A 200-page document feeder with dual-head scanning for singlepass duplex copying and scanning Digital Send Scan to E-mail, Scan to USB Drive, and Scan to Network Folder 774dns 4PZ44A 779dn 4PZ45A - HP PageWide Enterprise Color MFP 785 | User Guide - Page 30
website. Download the driver, and then use the Microsoft Add Printer tool to install it. macOS 10.11 El Capitan, macOS 10.12 Sierra, macOS 10.13 High Sierra Download HP Easy Start from 123.hp.com/ PageWide, and then use it to install the print driver. NOTE: Supported operating systems can change - HP PageWide Enterprise Color MFP 785 | User Guide - Page 31
and to determine the best choice, go to www.hp.com/go/ MobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported. ● Wi-Fi Direct (wireless models only, with HP Jetdirect 3000w NFC Wireless accessory installed) ● Wireless Station (wireless - HP PageWide Enterprise Color MFP 785 | User Guide - Page 32
go to www.hp.com/support/ pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp.com/support/colorpw774MFP, or www.hp.com/support/colorpw779MFP. Table 1-5 Dimensions for 774dn, 774dns, 779dn, 779dns, 780dn, 780dns, 785f Printer fully closed Printer fully opened Height 774dn, 779dn, 780dn, 785f - HP PageWide Enterprise Color MFP 785 | User Guide - Page 33
kg (89 lb) Printer fully opened 1245 mm (49 in) 1175 mm (46.3 in) 775 mm (30.5 in) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp.com/support/ colorpw774MFP, or www.hp.com/support/colorpw779MFP for - HP PageWide Enterprise Color MFP 785 | User Guide - Page 34
Operating environment range Table 1-13 Operating environment range Environment Recommended Temperature 17° to 25°C (62.6° to 77°F) Relative humidity 30% to 70% relative humidity (RH) Allowed 15° to 30°C (59° to 86°F) 10% to 80% RH 22 Chapter 1 Printer overview ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 35
, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp.com/support/ colorpw774MFP, or www.hp.com/support/colorpw779MFP for HP's all-inclusive help for - HP PageWide Enterprise Color MFP 785 | User Guide - Page 36
24 Chapter 1 Printer overview ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 37
hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp.com/support/colorpw774MFP, or www.hp.com/support/colorpw779MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware - HP PageWide Enterprise Color MFP 785 | User Guide - Page 38
Keep hands out of paper trays when closing. All trays must be closed when moving the printer. The following information describes how to load paper in Tray 1. The tray holds up to Tray 1 extension. 2. Adjust the paper-width guides to the size of the paper being used. 26 Chapter 2 Paper trays ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 39
1 paper orientation on page 27. 4. Adjust the width guides so that they touch the paper stack, but do not 2-1 Tray 1 paper orientation Paper type Image orientation Duplex mode Letterhead or preprinted Portrait 1-sided printing Paper size printer ENWW Load paper to Tray 1 (multipurpose tray) 27 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 40
Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode Paper size How to load paper A4, Letter, , 4x6, 10x15 cm, A6, Japanese Postcard (100x148 mm) Face-up Top edge leading into the printer A4, Letter, 16K (197x27 3 mm), 16K (195x270 mm), Executive, A5, 16K (184x260 mm - HP PageWide Enterprise Color MFP 785 | User Guide - Page 41
1 paper orientation (continued) Paper type Image orientation Duplex mode Paper size How to load paper Landscape 1-sided mm), B6 (JIS), 5x7 Face-up Right side of the pre-printed image leading into the printer 4x6, 10x15 cm, A6, Japanese Postcard (these are more narrow than 5 in and therefore - HP PageWide Enterprise Color MFP 785 | User Guide - Page 42
paper orientation (continued) Paper type Image orientation Duplex mode Paper size How to load paper Automatic , 5x8, Double Japan Postcard, 5x7, B6 (JIS), A6 Face-up Top edge leading into the printer Prepunched Portrait 1-sided printing 12x18, 11x17, RA3, A3, 8K (273x394 mm), 8K (270x390 mm - HP PageWide Enterprise Color MFP 785 | User Guide - Page 43
Image orientation Duplex mode Landscape 1-sided printing Paper size How to load paper A4, Letter, 16K (197x273 mm) 16K (195x270 mm), Executive, A5, 16K (184x260 mm), B5 (JIS), Arch A, Statement, 5x8, Double Japan Postcard, 5x7, B6 (JIS), A6 Face-down Holes away from the printer Automatic - HP PageWide Enterprise Color MFP 785 | User Guide - Page 44
using this mode, load paper as for automatic duplex printing. To use the feature, enable it by using the printer control-panel menus. Enable Alternative Letterhead Mode by using the printer control-panel menus 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the - HP PageWide Enterprise Color MFP 785 | User Guide - Page 45
of paper trays when closing. All trays must be closed when moving the printer. The following information describes how to load paper into Tray 2 and the the paper-length and paper-width guides by squeezing the blue adjustment latches and sliding the guides to the size of the paper being used. ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 46
paper into the tray. Check the paper to verify that the guides touch the stack, but do not bend it. For information the paper might jam. 4. Close the tray. 5. The tray configuration message displays on the printer control panel. 6. Select the OK button to accept the detected type and size, or select - HP PageWide Enterprise Color MFP 785 | User Guide - Page 47
Tray 2 and the 550-sheet trays paper orientation Table 2-2 Tray 2 and the 550-sheet trays paper orientation Paper type Image orientation Duplex mode Letterhead or preprinted Portrait 1-sided printing Paper size How to load paper 11x17, A3, 8K (273x397 mm), 8K (270x390 mm), 8K (260x368 mm), - HP PageWide Enterprise Color MFP 785 | User Guide - Page 48
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued) Paper type Image orientation Duplex mode Paper size How to load paper A4, Letter, 16K (197x273 mm) 16K (195x270 mm), Executive, A5, 16K (184x260 mm), B5 (JIS) Face-up Top - HP PageWide Enterprise Color MFP 785 | User Guide - Page 49
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued) Paper type Image orientation Duplex mode Automatic 2-sided printing or with Alternative Letterhead Mode enabled Paper size How to load paper 11x17, A3, 8K (273x397 mm), 8K (270x390 mm), 8K ( - HP PageWide Enterprise Color MFP 785 | User Guide - Page 50
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued) Paper type Image orientation Duplex mode Paper size How to load paper A4, Letter, 16K (197x273 mm) 16K (195x270 mm), Executive of the tray, with the top of the form at the rear of the printer 38 Chapter 2 Paper trays ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 51
using this mode, load paper as for automatic duplex printing. To use the feature, enable it by using the printer control-panel menus. Enable Alternative Letterhead Mode by using the printer control-panel menus 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the - HP PageWide Enterprise Color MFP 785 | User Guide - Page 52
hands out of paper trays when closing. All trays must be closed when moving the printer. The following information describes how to load paper in the high-capacity input tray, which in use. 2. Adjust the paper-size guide to the correct position for the paper. LTR A4 40 Chapter 2 Paper trays ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 53
paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE or the paper might jam. 4. Close the tray. 5. The tray configuration message displays on the printer control panel. 6. Select the OK button to accept the detected type and size, or select the - HP PageWide Enterprise Color MFP 785 | User Guide - Page 54
HCI paper orientation Table 2-3 HCI paper orientation Paper type Image orientation Letterhead or preprinted Portrait Duplex mode 1-sided printing Paper size A4, Letter How to load paper Face-down Top edge at the back of the tray Automatic 2-sided printing or - HP PageWide Enterprise Color MFP 785 | User Guide - Page 55
paper orientation (continued) Paper type Image orientation Duplex mode Automatic 2-sided printing or with Alternative . When using this mode, load paper as for automatic duplex printing. To use the feature, enable it by using the printer control-panel menus. ENWW Load the 4,000-sheet high-capacity - HP PageWide Enterprise Color MFP 785 | User Guide - Page 56
Enable Alternative Letterhead Mode by using the printer control-panel menus 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: ● Copy/Print or Print ● Manage Trays ● Alternative Letterhead Mode 3. Select On. 44 Chapter 2 Paper trays - HP PageWide Enterprise Color MFP 785 | User Guide - Page 57
HP PCL-6 V4 driver, the HP AiO Printer Remote application will download additional driver Manual feed. 7. Click the OK button to close the Document Properties dialog box. 8. In the Print dialog box, click the OK button to print the job. Envelope orientation NOTE: The printer does not support duplex - HP PageWide Enterprise Color MFP 785 | User Guide - Page 58
#9, Envelope #10, Envelope Monarch, Envelope DL, Envelope B5, Envelope C5 (wallet), Envelope C6 How to load Face-down Top edge toward the back of the printer Envelope B5, Japanese Envelope Chou #3, Envelope C5 (pocket) Face-down Bottom edge leading into the - HP PageWide Enterprise Color MFP 785 | User Guide - Page 59
have a different layout with different features than what is described below for desktop applications. For the HP PCL-6 V4 driver, the HP AiO Printer Remote application will download additional driver features when More settings is selected. 3. Click the Paper/Quality tab. 4. In the Paper size drop - HP PageWide Enterprise Color MFP 785 | User Guide - Page 60
Label orientation Tray Tray 1 How to load labels Face-down Bottom edge leading into the printer 550-sheet trays Face-down Top edge at the left side of the tray 48 Chapter 2 Paper trays ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 61
the operation mode Configure the default staple location 1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Select the Settings icon to open the edge of the paper ENWW Configure inner finisher stapling (774dns, 779dns, 780dns, and 785zs model only) 49 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 62
Vista, and Server 2008 (32-bit versions for each) HP PCL.6 drivers do not support output devices. Windows® 7 1. 2. 3. 4. 5. Make sure the printer is turned on and connected to the computer or a network. Open the Windows® Start menu, and then click Devices and Printers. Right-click the name of the - HP PageWide Enterprise Color MFP 785 | User Guide - Page 63
hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp.com/support/colorpw774MFP, or www.hp.com/support/colorpw779MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware - HP PageWide Enterprise Color MFP 785 | User Guide - Page 64
or accessories Order through service or support providers Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. To access, in a supported web browser on your computer, enter the printer IP address or host - HP PageWide Enterprise Color MFP 785 | User Guide - Page 65
HP PageWide ADF Maintenance Kit J8J95A 150,000 pages HP PageWide Service Fluid Container W1B44A 150,000 pages HP PageWide Printhead Wiper Kit W1B43A 150,000 pages HP PageWide Roller Kit W1B45A 150,000 pages HP heavier media creates higher stress on printer components) ● Print jobs smaller - HP PageWide Enterprise Color MFP 785 | User Guide - Page 66
are available for the printer. ● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty. ● Parts listed - HP PageWide Enterprise Color MFP 785 | User Guide - Page 67
144- Pin 800 MHz SODIMM Replacement memory DIMM Mandatory E5K48-67902 HP LaserJet MFP Analog Fax Accessory 500 Replacement fax board Mandatory B5L53-67901 HP Foreign Interface Harness Replacement HP Foreign Interface Harness Mandatory B5L31-67902 Two-Internal USB Ports for Solutions - HP PageWide Enterprise Color MFP 785 | User Guide - Page 68
The following information provides details about the cartridges for the printer, and it includes instructions to replace them. Cartridge information This printer indicates when the cartridge level is low, very low, or depleted. The printer uses four colors and has a different cartridge for each - HP PageWide Enterprise Color MFP 785 | User Guide - Page 69
information (continued) Item Description HP 982A Black Original PageWide Cartridge Standard-capacity replacement black cartridge HP 982A Cyan Original PageWide Cartridge Standard-capacity replacement cyan cartridge HP 982A Magenta Original PageWide Cartridge Standard-capacity replacement - HP PageWide Enterprise Color MFP 785 | User Guide - Page 70
old cartridge and then pull the cartridge straight out to remove it. 4. Remove the new cartridge from the packaging. 5. Do not touch the gold-colored metal contacts of the cartridge. Fingerprints on the contacts can damage the cartridge. 6. Insert the new cartridge into the product. Make sure the - HP PageWide Enterprise Color MFP 785 | User Guide - Page 71
used cartridge in the box that the new cartridge came in. See the enclosed recycling guide for information about recycling. HP helps you recycle your Original HP cartridges- it's easy and free with the HP Planet Partners program, available in more than 50 countries/ regions around the world1). To - HP PageWide Enterprise Color MFP 785 | User Guide - Page 72
instructions to replace it. The printer indicates when the service fluid container is nearly full and when it is completely full. When it is completely full, printing stops until the service fluid container is replaced. To purchase a service fluid container (part number W1B44A), go to the HP - HP PageWide Enterprise Color MFP 785 | User Guide - Page 73
track, and then remove the left side of the unit. 4. Remove the right side from the alignment track, and then remove the unit from the printer. Set the unit aside, upright, on a piece of paper to prevent spills. 5. Remove the new service fluid container from its packaging. ENWW Replace the - HP PageWide Enterprise Color MFP 785 | User Guide - Page 74
6. Insert the right end of the service fluid container into the alignment track first. 7. Insert the left end of the service fluid container into the alignment track, and then lock the latch that holds the unit in the track. 62 Chapter 3 Supplies, accessories, and parts ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 75
8. Push the service fluid container into the printer. 9. Close the left door. ENWW Replace the service fluid container 63 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 76
Replace the staple cartridge in the inner finisher (774dns, 779dns, 780dns, 785zs models only) 1. Open the stapler door. 2. Pull the colored handle on the staple cartridge, and then pull the staple cartridge straight out. 64 Chapter 3 Supplies, accessories, and parts ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 77
3. Insert the new staple cartridge into the stapler and push on the colored handle until it snaps into place. 4. Close the stapler door. ENWW Replace the staple cartridge in the inner finisher (774dns, 779dns, 780dns, 785zs models only) 65 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 78
the jam. NOTE: Remove all paper from the finisher output bins before separating the finisher from the printer. 1. Press the finisher release button, and then slide the finisher away from the printer. NOTE: When moving the finisher, you do not need to disconnect the data cable. 2. Move the finisher - HP PageWide Enterprise Color MFP 785 | User Guide - Page 79
4. Insert the new staple cartridge by holding the green wheel with one hand while pushing the staple cartridge into the slot. 5. Close the finisher rear door. 6. Reinstall the finisher. ENWW Replace the staple cartridge in the floor standing finisher (785z+ model only) 67 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 80
68 Chapter 3 Supplies, accessories, and parts ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 81
hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp.com/support/colorpw774MFP, or www.hp.com/support/colorpw779MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware - HP PageWide Enterprise Color MFP 785 | User Guide - Page 82
to print on paper types that the duplexer does not support, print on both sides manually. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver. NOTE: The name of the button - HP PageWide Enterprise Color MFP 785 | User Guide - Page 83
5. In the Print dialog, click Print to print the job. Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the - HP PageWide Enterprise Color MFP 785 | User Guide - Page 84
steps: ● Windows 10: Select Print, and then select the printer. ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer. For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Click the Paper - HP PageWide Enterprise Color MFP 785 | User Guide - Page 85
Additional print tasks Go to www.hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp.com/support/ colorpw774MFP, or www.hp.com/support/colorpw779MFP. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or - HP PageWide Enterprise Color MFP 785 | User Guide - Page 86
feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu. NOTE: The name of the item - HP PageWide Enterprise Color MFP 785 | User Guide - Page 87
1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Media & hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp.com/support/ colorpw774MFP, or www.hp.com/support/colorpw779MFP. Instructions - HP PageWide Enterprise Color MFP 785 | User Guide - Page 88
● Print the first or last pages of the document on different paper ● Print watermarks on a document 76 Chapter 4 Print ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 89
steps: ● Windows 10: Select Print, and then select the printer. ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer. For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Click the Job - HP PageWide Enterprise Color MFP 785 | User Guide - Page 90
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name: ● Use Job Name + (1-99): Append a unique number to the end of the job name. ● Replace Existing File: Overwrite the - HP PageWide Enterprise Color MFP 785 | User Guide - Page 91
password, and then select OK. 6. Select Delete Jobs on the confirmation prompt. Change the job storage limit When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and job name. If a job is not already stored under the same user and job name - HP PageWide Enterprise Color MFP 785 | User Guide - Page 92
stores. 4. Select Done to save the setting. Information sent to printer for Job Accounting purposes Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP's Printing and Imaging devices. This information may include, but is not limited to, user - HP PageWide Enterprise Color MFP 785 | User Guide - Page 93
to determine the best choice, go to www.hp.com/go/ MobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported. ● Wi-Fi Direct and NFC Connect and Print ● HP ePrint via email ● HP ePrint software ● AirPrint ● Android embedded printing Wi-Fi - HP PageWide Enterprise Color MFP 785 | User Guide - Page 94
connected to a wired or wireless network and have Internet access. ● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected. Follow this procedure to enable HP Web Services and register with HP Connected: 1. Open the HP Embedded Web Server (EWS): a. From - HP PageWide Enterprise Color MFP 785 | User Guide - Page 95
the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint. For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or WAN) to products that support UPD PostScript®. Windows and macOS both support IPP printing to LAN or WAN - HP PageWide Enterprise Color MFP 785 | User Guide - Page 96
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/MobilePrinting. 84 Chapter 4 Print ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 97
HP Embedded Web Server (network-connected printers only) 1. From the Home screen on the printer control panel, select the Information icon, and then select the Network while navigating within the EWS for the HP printer. 3. Select the Copy/Print tab for MFP models or the Print tab for SFP models - HP PageWide Enterprise Color MFP 785 | User Guide - Page 98
into the easy-access USB port. NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the cover straight out to remove it. 2. From the Home screen on the printer control panel, select Print. 3. Select Print from USB Drive. 4. Select Choose, select the name - HP PageWide Enterprise Color MFP 785 | User Guide - Page 99
hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp.com/support/colorpw774MFP, or www.hp.com/support/colorpw779MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware - HP PageWide Enterprise Color MFP 785 | User Guide - Page 100
it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, select Copy. 3. Select settings from the Sides menu and the Color/Black menu (color printers), and then select Done. 4. If you are using a Quick Set - HP PageWide Enterprise Color MFP 785 | User Guide - Page 101
pages and move them to the left or right. NOTE: These buttons are available only in the thumbnail view. Add a page to the document. The printer prompts you to scan additional pages. Clear the changes made in the preview and start over. 7. To adjust the number of copies, touch the box - HP PageWide Enterprise Color MFP 785 | User Guide - Page 102
duplex) 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer available for all firmware versions. You might need to update the printer firmware to use this - HP PageWide Enterprise Color MFP 785 | User Guide - Page 103
or right. NOTE: These buttons are available only in the thumbnail view. Add a page to the document. The printer prompts you to scan additional pages. Clear the changes made in the preview and start over. 9. To adjust the is ready, select Copy to begin copying. ENWW Copy on both sides (duplex) 91 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 104
Additional copy tasks Go to www.hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp.com/support/ colorpw774MFP, or www.hp.com/support/colorpw779MFP. Instructions are available for performing specific copy tasks, such as the following: ● Copy or scan pages from books or other bound - HP PageWide Enterprise Color MFP 785 | User Guide - Page 105
hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp.com/support/colorpw774MFP, or www.hp.com/support/colorpw779MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware - HP PageWide Enterprise Color MFP 785 | User Guide - Page 106
for authentication, if applicable. NOTE: Consult your email service provider's documentation for information on digital sending limits for Step one: Access the HP Embedded Web Server (EWS) 1. From the Home screen on the printer control panel, touch the Information Network icon to display the IP - HP PageWide Enterprise Color MFP 785 | User Guide - Page 107
type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS system administrator. 1. Using the EWS top navigation tabs, click Networking. NOTE: For configuring the network settings for use with Office 365, see "Step five: - HP PageWide Enterprise Color MFP 785 | User Guide - Page 108
4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the Method one: Basic configuration using the Email Setup Wizard This option opens the Email Setup Wizard in the HP Embedded Web Server (EWS) for basic configuration. 1. Using the EWS top navigation tabs, click Scan - HP PageWide Enterprise Color MFP 785 | User Guide - Page 109
for outgoing email server NOTE: This option finds outgoing SMTP servers inside your firewall only. a. Select Search the network for outgoing email servers, and then click Next. b. Select the appropriate server from the Configure Email Server (SMTP) list, and then click Next. c. Select the - HP PageWide Enterprise Color MFP 785 | User Guide - Page 110
are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and SSL settings from the service provider's website or other unchecked, users will not be able to edit those fields at the printer control panel when sending an email. Option From (Required) Description Select - HP PageWide Enterprise Color MFP 785 | User Guide - Page 111
custom message. To use this message for all emails sent from the printer, clear the User editable check box for Message. 6. In the set the default scanning preferences, and then click Next. Option File Type Color/Black Quality and File Size Resolution Description Select the default file type that - HP PageWide Enterprise Color MFP 785 | User Guide - Page 112
box. If this check box is not selected, the feature is unavailable at the printer control panel. 3. In the Outgoing Email Servers (SMTP) area, complete the steps the address of the SMTP server, select Search network for outgoing email server, and then click Next. Select the server, and then click - HP PageWide Enterprise Color MFP 785 | User Guide - Page 113
problems can be prevented by entering a number in Split emails if larger than (MB). NOTE: In most cases, the default port number does not need to be changed. However, when using the Enable SMTP SSL Protocol option, port 587 must be used. NOTE: If you are using Google™ Gmail for email service printer - HP PageWide Enterprise Color MFP 785 | User Guide - Page 114
address book or whether users are allowed to enter in an email address manually. CAUTION: If Users must select from address book is selected, and Default From address and Default Display Name for all emails sent from this printer (unless a user is signed in), do not select the User editable check - HP PageWide Enterprise Color MFP 785 | User Guide - Page 115
to remove faint images from the background or to remove a light background color. Select a value to adjust the darkness of the file. Select a value this setting editable at the printer control panel. Set the default file name suffix used for files saved to a network folder. Duplicate filename suffix - HP PageWide Enterprise Color MFP 785 | User Guide - Page 116
, and they take more time to send. Color/Black Specify whether copies are to be printed in color, black and gray, or black only. Suppress be accessed on the main Home screen or within the Quick Sets application at the printer. 1. In the Email Setup area of the left navigation pane, click Quick - HP PageWide Enterprise Color MFP 785 | User Guide - Page 117
server to send or receive emails. Complete the following to enable the printer to send an email with an Office 365 Outlook account from the . 3. In the TCP/IP Settings area, click the Network Identification tab. 4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that - HP PageWide Enterprise Color MFP 785 | User Guide - Page 118
this check box is not available, the feature is unavailable at the printer control panel. 9. In the Outgoing Email Servers (SMTP) area, click Add . NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB). These problems can be prevented by entering - HP PageWide Enterprise Color MFP 785 | User Guide - Page 119
this context refers to the computer where the shared folder resides. Step one: Access the HP Embedded Web Server 1. From the Home screen on the printer control panel, touch the Information icon, and then touch the Network icon to display the IP address or host name. 2. Open a web browser, and in the - HP PageWide Enterprise Color MFP 785 | User Guide - Page 120
Step two: Set up Scan to Network Folder Method one: Use the Scan to Network Folder Wizard This option opens the setup wizard that is in the HP Embedded Web Server (EWS) for the printer. The setup wizard includes the options for basic configuration. 1. Using the EWS top navigation tabs, click Scan/ - HP PageWide Enterprise Color MFP 785 | User Guide - Page 121
the Summary dialog, and then click Finish. Method two: Use Scan to Network Folder Setup This option enables advanced configuration of the Save to Network Folder feature using the HP Embedded Web Server (EWS) for the printer. Step one: Begin the configuration 1. Click the Scan/Digital Send tab. 2. On - HP PageWide Enterprise Color MFP 785 | User Guide - Page 122
include Scan to Network Folder metadata. Complete all of the settings in the Quick Set Setup to fully configure the Scan to Network Folder feature. Use the Folder Settings dialog to configure the types of folders the printer sends scanned documents to. There are two types of destination folders - HP PageWide Enterprise Color MFP 785 | User Guide - Page 123
FTP folder, complete the following steps: 1. If it is not already selected, select Save to shared folders or FTP folders. 2. Click Add.... The Add Network Folder Path dialog opens. 3. On the Add Network Folder Path dialog, select one of the following options: ● Option one: Save to a standard shared - HP PageWide Enterprise Color MFP 785 | User Guide - Page 124
c04431534). 1. If it is not already selected, select Save to a standard shared network folder. 2. In the UNC Folder Path field, type a folder path. The change. However, the connection with an IP address might be faster because the printer does not need to use DNS to find the destination server. 3. To - HP PageWide Enterprise Color MFP 785 | User Guide - Page 125
to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a new IP address. On a typical home router, firewall, a proxy server must be specified under the network settings These settings are located in the EWS Networking tab, under the Advanced options. 1. Select Save - HP PageWide Enterprise Color MFP 785 | User Guide - Page 126
will be required to sign in at the printer control panel using Windows credentials or LDAP authentication knows where this home folder is located on the network. 3. To add a user name subfolder at the only to folders with read and write access supports folder verification and job notification. 1. If - HP PageWide Enterprise Color MFP 785 | User Guide - Page 127
: Allow sending to folders with write access only does not support folder verification or job notification. NOTE: If this option is selected, the printer cannot increment the scan filename. It sends the same filename prior to job start, and then click Next. ENWW Set up Scan to Network Folder 115 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 128
to remove faint images from the background or to remove a light background color. Select a value to adjust the darkness of the file. Select a value setting editable at the printer control panel. File Name Suffix Set the default file name suffix used for files saved to a network folder. File Name - HP PageWide Enterprise Color MFP 785 | User Guide - Page 129
they take more time to send. Specify whether copies are to be printed in color, black and gray, or black only. If the Suppress blank pages option is 1. In the left-navigation pane, click Scan to Network Folder. 2. On the Scan to Network Folder page, review the selected settings, and then click - HP PageWide Enterprise Color MFP 785 | User Guide - Page 130
drive. The feature is not available until it has been configured through the HP Embedded Web Server (EWS). Step one: Access the HP Embedded Web Server 1. From the Home screen on the printer control panel, touch the Information Network icon to display the IP address or host name. icon, and then - HP PageWide Enterprise Color MFP 785 | User Guide - Page 131
to USB and Hard drive Step three: Configure the Quick Sets (optional) NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick Sets application. 1. In the Scan to USB Drive area of the left navigation pane, click Quick Sets. 2. Select one - HP PageWide Enterprise Color MFP 785 | User Guide - Page 132
on the page: Portrait or Landscape. Background Cleanup Select a value to remove faint images from the background or to remove a light background color. Darkness Select a value to adjust the darkness of the file. Contrast Select a value to adjust the contrast of the file. Sharpness Select - HP PageWide Enterprise Color MFP 785 | User Guide - Page 133
Select the User editable check box to make this setting editable at the printer control panel. File Name Suffix Set the default file name suffix for images, and they take more time to send. Color/Black Specify whether the file to be saved is color, black and gray, or black only. Suppress blank - HP PageWide Enterprise Color MFP 785 | User Guide - Page 134
to a network folder, USB flash drive, or email message, and then manually upload the files to the SharePoint site. Scan to SharePoint® supports all scanning ® in the HP Embedded Web Server (EWS). NOTE: The Scan to SharePoint® feature is only available on workflow-equipped printers. Before you - HP PageWide Enterprise Color MFP 785 | User Guide - Page 135
Scan/Digital Send. 2. In the left navigation pane, click Scan to SharePoint®. NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick Sets application. 3. Select the Enable Scan to SharePoint® check box, and then click Add.... 4. Enter a Quick Set Name - HP PageWide Enterprise Color MFP 785 | User Guide - Page 136
Settings drop-down menu, the logged-in user must have permissions to write to the specified SharePoint site. NOTE: For security purposes, the printer does not display credentials entered in the Quick Set Wizard. f. Click OK to complete the SharePoint path setup and navigate back to the SharePoint - HP PageWide Enterprise Color MFP 785 | User Guide - Page 137
remove faint images from the background or to remove a light background color. Darkness Select a value to adjust the darkness of the file. the User editable check box to make this setting editable at the printer control panel. File Name Suffix Set the default file name suffix used - HP PageWide Enterprise Color MFP 785 | User Guide - Page 138
Table 6-4 File settings for Scan to SharePoint (continued) Feature Description Color/Black Specify whether copies are to be printed in color, black and gray, or black only Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored. Create Multiple Files - HP PageWide Enterprise Color MFP 785 | User Guide - Page 139
the HP Embedded Web Server to enable the feature and set it up. Scan to email 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer - HP PageWide Enterprise Color MFP 785 | User Guide - Page 140
pages and move them to the left or right. NOTE: These buttons are available only in the thumbnail view. Add a page to the document. The printer prompts you to scan additional pages. Clear the changes made in the preview and start over. 9. When the document is ready, select Send to email - HP PageWide Enterprise Color MFP 785 | User Guide - Page 141
NOTE: The printer might prompt you to add the email address to the contact list. ENWW Scan to email 129 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 142
glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, select Scan, and then select Scan to Network Folder. 3. Specify a folder destination. Folder options must first be configured by the - HP PageWide Enterprise Color MFP 785 | User Guide - Page 143
pages and move them to the left or right. NOTE: These buttons are available only in the thumbnail view. Add a page to the document. The printer prompts you to scan additional pages. Clear the changes made in the preview and start over. 7. When the document is ready, select Send to save - HP PageWide Enterprise Color MFP 785 | User Guide - Page 144
Before you can scan to a USB drive, your printer administrator or IT department must use the HP Embedded Web Server to enable the feature and set it guides to fit the size of the document. 2. Insert the USB drive into the USB port near the printer control panel. 3. From the Home screen on the printer - HP PageWide Enterprise Color MFP 785 | User Guide - Page 145
pages and move them to the left or right. NOTE: These buttons are available only in the thumbnail view. Add a page to the document. The printer prompts you to scan additional pages. Clear the changes made in the preview and start over. 8. When the document is ready, select Save to save - HP PageWide Enterprise Color MFP 785 | User Guide - Page 146
-equipped printer, you can scan a document and send it to a Microsoft® SharePoint site. This feature eliminates the need to scan the documents to a network folder, USB flash drive, or email message, and then manually upload the files to the SharePoint site. Scan to SharePoint® supports all scanning - HP PageWide Enterprise Color MFP 785 | User Guide - Page 147
pages and move them to the left or right. NOTE: These buttons are available only in the thumbnail view. Add a page to the document. The printer prompts you to scan additional pages. Clear the changes made in the preview and start over. 7. When the document is ready, select Send to save - HP PageWide Enterprise Color MFP 785 | User Guide - Page 148
printer, your printer administrator or IT department must use the HP Embedded Web Server to enable the feature and configure the settings. Scan to job storage on the printer and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, select Scan - HP PageWide Enterprise Color MFP 785 | User Guide - Page 149
pages and move them to the left or right. NOTE: These buttons are available only in the thumbnail view. Add a page to the document. The printer prompts you to scan additional pages. Clear the changes made in the preview and start over. 9. When the document is ready, select Save to save - HP PageWide Enterprise Color MFP 785 | User Guide - Page 150
Use this procedure to print a scanned document that is in a job storage folder on the printer. 1. From the Home screen on the printer control panel, select Print, and then select Print from Job Storage. 2. Under Stored Jobs to Print, select Choose, select the folder in which the document - HP PageWide Enterprise Color MFP 785 | User Guide - Page 151
-use, and both network and cloud-based. HP JetAdvantage solutions are designed to help businesses of all types, including healthcare, financial services, manufacturing, and public sector, manage a fleet of printers and scanners. HP JetAdvantage Solutions include: ● HP JetAdvantage Security solutions - HP PageWide Enterprise Color MFP 785 | User Guide - Page 152
Additional scan tasks Go to www.hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp.com/support/ colorpw774MFP, or www.hp.com/support/colorpw779MFP. Instructions are available for performing specific scan tasks, such as the following: ● Copy or scan pages from books or other bound - HP PageWide Enterprise Color MFP 785 | User Guide - Page 153
hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp.com/support/colorpw774MFP, or www.hp.com/support/colorpw779MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware - HP PageWide Enterprise Color MFP 785 | User Guide - Page 154
printer to a phone line (for analog fax) or to an Internet or network fax service. Set up fax by using the printer control panel 1. From the Home screen on the printer time. To use analog fax when LAN fax is enabled, use the HP Embedded Web Server to disable LAN fax. 3. Select the location from the - HP PageWide Enterprise Color MFP 785 | User Guide - Page 155
configured using the control panel override any settings made in the HP Embedded Web Server. ● Fax dialing settings ● General fax send settings ● Fax receive settings Fax dialing settings 1. From the Home screen on the printer control panel, select Settings. 2. Open the following menus: ● Fax ● Fax - HP PageWide Enterprise Color MFP 785 | User Guide - Page 156
a fax. General fax send settings 1. From the Home screen on the printer control panel, select Settings. 2. Open the following menus: ● Fax ● Fax is enabled by default. You should turn it off only if you are having trouble sending or receiving a fax and if you are willing to accept the errors in - HP PageWide Enterprise Color MFP 785 | User Guide - Page 157
Description The Receive Mode setting determines how the fax accessory receives fax jobs. Select one of the following options: ● Automatic ● TAM ● Fax/Tel ● Manual The Rings to Answer setting determines the number of times the phone rings before the call is answered by the fax accessory. NOTE: The - HP PageWide Enterprise Color MFP 785 | User Guide - Page 158
and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, select Fax . You might be prompted to type a user name and password. 3. Specify the recipients by using one of these methods: Enter recipients manually - HP PageWide Enterprise Color MFP 785 | User Guide - Page 159
pages and move them to the left or right. NOTE: These buttons are available only in the thumbnail view. Add a page to the document. The printer prompts you to scan additional pages. Clear the changes made in the preview and start over. 7. When the document is ready, select Send to send - HP PageWide Enterprise Color MFP 785 | User Guide - Page 160
Additional fax tasks Go to www.hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp.com/support/ colorpw774MFP, or www.hp.com/support/colorpw779MFP. Instructions are available for performing specific fax tasks, such as the following: ● Create and manage fax speed dial lists ● - HP PageWide Enterprise Color MFP 785 | User Guide - Page 161
IP network settings ● Printer security features ● Energy-conservation settings ● HP Web Jetadmin ● Software and firmware updates The following information is correct at the time of publication. For video assistance, see www.hp.com/videos/PageWide. For current information, see www.hp.com/support - HP PageWide Enterprise Color MFP 785 | User Guide - Page 162
Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the HP Embedded Web Server. When the printer is connected to the network, the HP Embedded Web Server is - HP PageWide Enterprise Color MFP 785 | User Guide - Page 163
errors. Use the HP Instant Support link (in the page footer on all HP Embedded Web Server pages) to connect to a set of dynamic web pages that help solve problems. These pages also show additional services available for the printer. ENWW Advanced configuration with the HP Embedded Web Server (EWS - HP PageWide Enterprise Color MFP 785 | User Guide - Page 164
it. Enter the name of the primary contact who will receive information about the printer. Set the language in which to display the HP Embedded Web Server information. Set the date and time or synchronize with a network time server. Set or edit sleep settings for business and non-business hours and - HP PageWide Enterprise Color MFP 785 | User Guide - Page 165
extend or modify the functionality of the printer. Firmware Upgrade Download and install printer firmware upgrade files. Quota and Statistics Services Provides connection information about third-party job-statistics services. Copy/Print tab Table 8-3 HP Embedded Web Server Copy/Print tab Menu - HP PageWide Enterprise Color MFP 785 | User Guide - Page 166
rather than adding them one at a time. ● Export contacts from the printer into a .CSV file on the computer to use as a data backup, or import the records onto another HP printer. Preferences Email and Scan to Network Folder Quick Setup Wizards Digital Sending Software Setup ● Edit email addresses - HP PageWide Enterprise Color MFP 785 | User Guide - Page 167
. Link to HP cloud-based online help to assist in troubleshooting printing issues. Export printer information to a file that can be useful for detailed problem analysis. NOTE: This item is available only if an administrator password is set from the Security tab. Firmware Upgrade Reset Factory - HP PageWide Enterprise Color MFP 785 | User Guide - Page 168
a proxy server if there are issues enabling HP Web Services or connecting the printer to the Internet. Access solutions that extend the capabilities of the printer. Networking tab Use the Networking tab to configure and secure network settings for the printer when it is connected to an IPbased - HP PageWide Enterprise Color MFP 785 | User Guide - Page 169
and services supported by the print server. The available options depend on the print server model, but can include firmware update, LPD queues, USB settings, support information, and refresh rate. AirPrint Enable, set up, or disable network printing from Apple supported printers. Select - HP PageWide Enterprise Color MFP 785 | User Guide - Page 170
the support site for the printer to search for help on various topics. Shop for Supplies Connect to the HP SureSupply website for information on purchasing original HP supplies, such as cartridges and paper. HP Instant Support Connect to the HP website to find solutions to printer problems. 158 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 171
selection of a quick set or requiring an image preview before starting a job. Step one: Access the HP Embedded Web Server (EWS) 1. From the Home screen on the printer control panel, select the Information Network icon to display the IP address or host name. icon, and then select the 2. Open a web - HP PageWide Enterprise Color MFP 785 | User Guide - Page 172
Next. The following Quick Set types are available for selection, depending on your printer: TIP: A Quick Set Type only needs to be determined when a quick E-mail ● Fax ● Scan to Network Folder ● Scan to USB Drive ● Copy (MFPs only) ● Scan to SharePoint® (workflow printers only) 5. Enter a title for - HP PageWide Enterprise Color MFP 785 | User Guide - Page 173
7. Select a Quick Set Start Option to determine what occurs after selecting a Quick Set on the printer control panel, and then click Next. 8. Select settings and complete tasks in Quick Sets Setup wizard. Click Next to proceed to the next page of - HP PageWide Enterprise Color MFP 785 | User Guide - Page 174
listed in the Default From: field is used. If User's address (sign-in required) is selected, the user is required to sign in to the printer with their email address when using the Quick Set. This field can be set to be user-editable. Default From: The Default From: field is - HP PageWide Enterprise Color MFP 785 | User Guide - Page 175
's public key certificate to verify the recipient. certificate to verify the recipient Table 8-13 Scan settings - Scan to Email, Fax, Scan to Network Folder, Scan to SharePoint®, and Scan to USB Drive Quick Sets Option Description Original Size Specify the size for the original document. ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 176
to remove faint images from the background or to remove a light background color. Darkness Select a value to adjust the darkness of the file. Contrast editable at the printer control panel. File Name Suffix Set the default file name suffix used for files saved to a network folder. Duplicate - HP PageWide Enterprise Color MFP 785 | User Guide - Page 177
editable check box to make this setting editable at the printer control panel. High Compression (smaller file) Select this color, black and gray, or black only. Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored. Meta Data File Format ( Scan to Network - HP PageWide Enterprise Color MFP 785 | User Guide - Page 178
the printer will determine whether to print in color or black and white. ● Color: Prints documents in color (for printers that support color Reduce/Enlarge option: ● Automatic: The printer automatically scales the image to fit the paper size in the tray. ● Manual: To reduce the image, type a - HP PageWide Enterprise Color MFP 785 | User Guide - Page 179
difference between the lightest and darkest color on the page ● Background Cleanup: Adjust if you are having trouble copying a faint image ● Sharpness the front side and back side of a job. Collate For printers that support print-job finishing, each set of copied pages are assembled in the same - HP PageWide Enterprise Color MFP 785 | User Guide - Page 180
168 Chapter 8 Manage the printer ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 181
control panel ● Manually configure IPv6 TCP/IP parameters from the control panel ● Link speed and duplex settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft - HP PageWide Enterprise Color MFP 785 | User Guide - Page 182
the control panel Use the control-panel Settings menus to manually set an IPv6 address. 1. From the Home screen on the printer control panel, select Settings. 2. To enable manual configuration, open the following menus: ● Networking ● Ethernet ● TCP/IP ● IPV6 Settings 3. Select Enable, select On - HP PageWide Enterprise Color MFP 785 | User Guide - Page 183
changes to the link speed and duplex settings might prevent the printer from communicating with other network devices. To make changes, use the printer control panel. NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway, router, or computer - HP PageWide Enterprise Color MFP 785 | User Guide - Page 184
IP Security ● Lock the formatter ● Encryption support: HP High Performance Secure Hard Disks Security statements The printer supports security standards and recommended protocols that help you keep the printer secure, protect critical information on your network, and simplify the way you monitor and - HP PageWide Enterprise Color MFP 785 | User Guide - Page 185
host-to-host authentication, data integrity, and encryption of network communications. For printers that are connected to the network and have an HP Jetdirect print server, you can configure IPsec by using the Networking tab in the HP Embedded Web Server. Lock the formatter The formatter has - HP PageWide Enterprise Color MFP 785 | User Guide - Page 186
and Auto Off after sleep settings. 1. From the Home screen on the printer control panel, select Settings. 2. Open the following menus: ● General ● Set the sleep schedule Use the Sleep Schedule feature to configure the printer to automatically wake or go into Sleep mode at specific times on specific days - HP PageWide Enterprise Color MFP 785 | User Guide - Page 187
features, update the printer firmware. Download the most recent firmware update file from the web: Go to www.hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp.com/support/ colorpw774MFP, or www.hp.com/support/colorpw779MFP. Click Software and Drivers. ENWW HP Web Jetadmin 175 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 188
176 Chapter 8 Manage the printer ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 189
wired network problems ● Solve wireless network problems ● Solve fax problems The following information is correct at the time of publication. For video assistance, see www.hp.com/videos/PageWide. For current information, see www.hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp - HP PageWide Enterprise Color MFP 785 | User Guide - Page 190
problem description ready Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register the printer Country/region phone numbers are on the flyer that was in the box with the printer or at support.hp.com. www.hp.com/support - HP PageWide Enterprise Color MFP 785 | User Guide - Page 191
include animations that show specific procedures, such as clearing paper jams. If the printer alerts of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem. ENWW Control panel help system 179 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 192
. Method two: Restore factory settings from the HP Embedded Web Server (networkconnected printers only) 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer control panel, touch the Information icon, and then touch the Network icon to display the IP address or host - HP PageWide Enterprise Color MFP 785 | User Guide - Page 193
printer to fail. If this happens, insert a new cartridge (either genuine HP or compatible) to continue printing. Change the "Very Low" settings You can change the way the printer Cartridge or Color Cartridges 3. Select one of the following options: ● Select the Stop option to set the printer to stop - HP PageWide Enterprise Color MFP 785 | User Guide - Page 194
service or support provider. To access, in a supported web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply web site, which provides options for purchasing Original HP supplies. 182 Chapter 9 Solve problems - HP PageWide Enterprise Color MFP 785 | User Guide - Page 195
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. ● The printer does not pick up paper ● The printer picks up multiple sheets of paper - HP PageWide Enterprise Color MFP 785 | User Guide - Page 196
tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 9-1 Size - HP PageWide Enterprise Color MFP 785 | User Guide - Page 197
a table before returning it to the tray. Figure 9-3 Technique for flexing the paper stack 1 2 6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. 7. The rollers above the tray might be contaminated. Clean the rollers with - HP PageWide Enterprise Color MFP 785 | User Guide - Page 198
stack 1 2 2. Use only paper that meets HP specifications for this printer. 3. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in unopened packages . If necessary, use paper from a different package. 186 Chapter 9 Solve problems ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 199
, and then return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks. These tabs - HP PageWide Enterprise Color MFP 785 | User Guide - Page 200
tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 9-8 Size - HP PageWide Enterprise Color MFP 785 | User Guide - Page 201
picks up multiple sheets of paper NOTE: This information applies to MFP printers only. ● The original might have something on it, such as more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there - HP PageWide Enterprise Color MFP 785 | User Guide - Page 202
information includes instructions for clearing paper jams from the printer. ● Paper .E1.yz; 15.C1.Az ● Clear paper jams in the duplexer - 15.D1.yz; 15.D2.yz; 15.C1.5z; 15 ● Clear paper jams in the inner finisher (774dns, 779dns, 780dns, and 785zs model only) - 15.51.yz; problems ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 203
Paper jam locations 2 1 3 4 5 7 6 1 Tray 1 and left door 2 Document feeder 3 Output bin or inner finisher (774dns, 779dns, 780dns, and 785zs model only) 4 Right door (duplexer) 5 Lower right door 6 4,000-sheet HCI feeder 7 550-sheet trays ENWW Clear paper jams 191 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 204
instructions on the control panel. When you complete a step, the printer displays instructions guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the printer. 7. If you are printing on heavy, embossed, or perforated paper, use the manual - HP PageWide Enterprise Color MFP 785 | User Guide - Page 205
Clear paper jams in the document feeder - 31.13.yz When a jam occurs, the control panel displays an error message and an animation that assists in clearing the jam. Paper jams in the document feeder produce a 31.13.yz error code. Follow these steps to clear the paper jam: 1. Lift the latch to - HP PageWide Enterprise Color MFP 785 | User Guide - Page 206
there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are than originals that are printed on plain paper. 194 Chapter 9 Solve problems ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 207
Clear paper jams in Tray 1 - 15.A1.yz; 15.D1.51; 15.D1.81; 15.D2.A1; 15.D2.D1 View a video demonstration When a jam occurs, the control panel displays an error message and an animation that assists in clearing the jam. Paper jams in Tray 1 can produce any of the following error codes: ● 15.A1.yz ● - HP PageWide Enterprise Color MFP 785 | User Guide - Page 208
3. Open the left door. 4. Pull any jammed paper straight out. 5. If no jammed paper is visible, pull the service fluid container out. 196 Chapter 9 Solve problems ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 209
6. Pull any jammed paper straight out. 7. Push the service fluid container into the printer. 8. Close the left door. 9. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel. ENWW Clear paper jams 197 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 210
● 15.D2.A2 ● 15.D2.D2 Follow these steps to clear the paper jam: 1. Open the right door. 2. Remove any jammed paper. 198 Chapter 9 Solve problems ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 211
3. If no jammed paper is visible, remove the duplexer. 4. Pull any jammed paper straight out. 5. Reinstall the duplexer. 6. Open the tray. ENWW Clear paper jams 199 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 212
1 2 8. Close the tray. 9. Close the right door. 10. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel. Clear paper jams in Tray 3 - 15 any of the following error codes: 200 Chapter 9 Solve problems ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 213
shown here. 1. Open the right door and the lower-right door. 2. Gently pull out any jammed paper. 3. If no jammed paper is visible, remove the duplexer. ENWW Clear paper jams 201 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 214
4. Pull any jammed paper straight out. 5. Reinstall the duplexer. 6. Open the tray. 202 Chapter 9 Solve problems ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 215
to remove it. 8. Close the lower-right door and the right door, and then close the tray. 1 2 9. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel. Clear paper jams in the heated pressure roller (HPR) - 13.xx.xx - HP PageWide Enterprise Color MFP 785 | User Guide - Page 216
1. Open the left door. 2. Remove any jammed paper. 3. Remove the HPR. WARNING! The HPR might be hot. HP recommends waiting at least five minutes after turning the printer power off before removing the HPR. 204 Chapter 9 Solve problems ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 217
4. Remove any jammed paper. 5. Reinstall the HPR. 6. Close the left door. 7. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel. ENWW Clear paper jams 205 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 218
paper is visible in the output bin, grasp the leading edge and remove it. 2. Open the left door. 3. Remove any jammed paper. 206 Chapter 9 Solve problems ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 219
4. Close the left door. 5. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel. ENWW Clear paper jams 207 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 220
a video demonstration When a jam occurs, the control panel displays an error message and an animation that assists in clearing the jam. Paper jams in the duplexer can produce any of the following error codes: ● 15.D1.yz ● 15.D2.yz ● 15.C1.5z ● 15.C1.8z ● 15.C1.9z Follow these - HP PageWide Enterprise Color MFP 785 | User Guide - Page 221
3. If no jammed paper is visible, remove the duplexer. 4. Pull any jammed paper straight out. 5. Reinstall the duplexer. 6. Close the right door. 7. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel. ENWW Clear - HP PageWide Enterprise Color MFP 785 | User Guide - Page 222
.48.yz Follow these steps to clear the paper jam: 1. Open one of the trays. 2. Remove the jammed paper from the feed rollers inside the printer. First pull the paper to the left, and then pull it forward to remove it. 210 Chapter 9 Solve - HP PageWide Enterprise Color MFP 785 | User Guide - Page 223
3. Open the right door and the lower-right door. 4. Gently pull out any jammed paper. 5. If no jammed paper is visible, remove the duplexer. ENWW Clear paper jams 211 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 224
paper straight out. 7. Reinstall the duplexer. 8. Close the right door and the lower-right door, and then close the tray. 9. If there are remaining pages still in the printer, instructions on how to clear the remaining pages error codes: ● 15.A7.yz ● 15.A8.yz 212 Chapter 9 Solve problems ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 225
● 15.37.yz ● 15.38.yz ● 15.48.yz Follow these steps to clear the paper jam: 1. Open the right door and the lower right door. 2. Remove any damaged sheets. 3. If no jammed paper is visible, remove the duplexer. ENWW Clear paper jams 213 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 226
4. Pull any jammed paper straight out. 5. Reinstall the duplexer. 6. In the lower right door area, use the green handle to pull out the HCI jam cassette. 214 Chapter 9 Solve problems ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 227
7. Remove any jammed paper from the jam cassette area. 8. Use the green handle to open the top of the HCI jam cassette, and remove any jammed paper. 9. Close the jam cassette, and then reinstall it into the printer. ENWW Clear paper jams 215 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 228
10. Open the left high-capacity input tray. 11. Remove the jammed paper from the feed rollers inside the printer. First pull the paper to the left, and then pull it forward to remove it. 12. Close the left tray and open the right high-capacity input tray. 216 Chapter 9 Solve problems ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 229
, and then close the right tray. 15. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel. Clear paper jams in the inner finisher (774dns, 779dns, 780dns, and 785zs model only) 15.51.yz; 15.62.yz; 15.63.yz - HP PageWide Enterprise Color MFP 785 | User Guide - Page 230
visible inside the jam-access door, pull it straight out to remove it. 3. Close the left door. 4. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel. 218 Chapter 9 Solve - HP PageWide Enterprise Color MFP 785 | User Guide - Page 231
Clear staple jams (774dns, 779dns, 780dns, and 785zs model only) - 15.63.yz When a jam occurs, the . Follow these steps to clear the paper jam: 1. Open the stapler door. 2. Pull the colored handle on the staple cartridge, and then pull the staple cartridge straight out. ENWW Clear paper jams 219 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 232
3. Lift up on the small lever at the back of the staple cartridge to separate the staple cartridge from the holder, and then remove any jammed staples. 4. Close the lever at the back of the staple cartridge. Be sure that it snaps into place. 220 Chapter 9 Solve problems ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 233
5. Insert the staple cartridge into the stapler and push on the colored handle until it snaps into place. 6. Close the stapler door. Clear paper jams in the floor NOTE: Remove all paper from the finisher output bins before separating the finisher from the printer. ENWW Clear paper jams 221 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 234
1. Press the finisher release button, and then slide the finisher away from the printer. NOTE: When moving the finisher, you do not need to disconnect the data cable. 2. Move the rear door. 3. Rotate the green knobs, and then remove any jammed paper. 1 2 222 Chapter 9 Solve problems ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 235
4. Close the finisher rear door. 5. Reinstall the finisher. Clear paper jams in the floor standing finisher front door (785z+ model only) The following information describes how to clear a paper jam in the floor standing finisher front door. When a jam occurs, the control panel displays an error - HP PageWide Enterprise Color MFP 785 | User Guide - Page 236
the jam. NOTE: Remove all paper from the finisher output bins before separating the finisher from the printer. 1. Press the finisher release button, and then slide the finisher away from the printer. NOTE: When moving the finisher, you do not need to disconnect the data cable. 224 Chapter 9 Solve - HP PageWide Enterprise Color MFP 785 | User Guide - Page 237
2. Move the finisher to a position where the finisher rear door is accessible, and then open the finisher rear door. 3. Turn the green wheel to bring the staple cartridge carriage toward you until it reaches its closest position, push down on the staple cartridge tab, and then slide the cartridge - HP PageWide Enterprise Color MFP 785 | User Guide - Page 238
5. Close the lever at the back of the staple cartridge. Be sure that it snaps into place. 6. Insert the staple cartridge by holding the green wheel with one hand while pushing the staple cartridge into the slot. 226 Chapter 9 Solve problems ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 239
7. Close the finisher rear door. 8. Reinstall the finisher. ENWW Clear paper jams 227 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 240
Check the cartridge status ● Update the printer firmware ● Change the print quality setting ● color settings (Windows) ● Check paper and the printing environment ● Visually inspect the cartridge ● Clean the printer ● Try a different print driver Check the cartridge status Print quality problems - HP PageWide Enterprise Color MFP 785 | User Guide - Page 241
HP part numbers. Update the printer firmware Try updating the printer firmware. For more information, go to www.hp.com/support and select the option to Get software and drivers problem is with the software program from which you were printing. Check paper and quality settings Check the print driver - HP PageWide Enterprise Color MFP 785 | User Guide - Page 242
program, select the Print option. 2. Select the printer, and then click the Properties or Preferences button. 3. On the Advanced tab or the Color tab, clear the HP EasyColor check box. 4. On the Color tab, select a color theme from the Color Themes drop-down list. 230 Chapter 9 Solve problems ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 243
using paper that does not meet HP specifications. Problems could include curled paper, light or faded printing, ink specks or smears, and misshapen characters. Follow these guidelines when selecting paper: ● Always use a paper type and weight that this printer supports. ● Use paper that is of good - HP PageWide Enterprise Color MFP 785 | User Guide - Page 244
colored metal contacts on the edge of the cartridge. Fingerprints on the metal contacts can cause print-quality problems. 1. Remove the cartridge from the printer original HP cartridge. NOTE: If you replace a non-HP cartridge with an original HP cartridge, the printhead will still contain non-HP ink - HP PageWide Enterprise Color MFP 785 | User Guide - Page 245
or A4 paper. 2. From the Home screen on the printer control panel, select Support Tools. 3. Open the following menus: ● Troubleshooting ● Print Quality Pages ● Print Quality Report 4. Select Print to print the page. 5. Examine the bands of color on the report. Each bar has three distinct shades, but - HP PageWide Enterprise Color MFP 785 | User Guide - Page 246
any of the following drivers from the HP website: www.hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp.com/support/colorpw774MFP, or www.hp.com/support/ colorpw779MFP. HP PCL.6 driver HP PCL 6 driver HP PCL-6 V4 driver This product-specific print driver is for Windows XP - HP PageWide Enterprise Color MFP 785 | User Guide - Page 247
driver HP UPD PCL 6 ● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs ● Provides support for printing from postscript emulation needs, or for postscript flash font support , print quality, and printer feature support for most users ● - HP PageWide Enterprise Color MFP 785 | User Guide - Page 248
using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve 1. Press the power button to turn the printer off, and then disconnect the power cable from the electrical outlet. 236 Chapter 9 Solve - HP PageWide Enterprise Color MFP 785 | User Guide - Page 249
: When using the document feeder, make sure to adjust the guides in the input tray so they are against the original document. 1. From the Home screen on the printer control panel, swipe until the Support Tools menu displays. Touch the Support Tools icon to open the menu. 2. Open the following menus - HP PageWide Enterprise Color MFP 785 | User Guide - Page 250
on colored paper, use this feature to lighten the background without affecting the darkness of the image. ● Automatic Tone: Available for Flow printers only. The printer are temporary. After you have finished the job, the printer returns to the default settings. 238 Chapter 9 Solve problems ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 251
. 3. Select one of the predefined options. 4. Select Copy to start the copy job. NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings. Edge-to-edge copying Use this feature to avoid shadows that can appear along the edges of copies when the - HP PageWide Enterprise Color MFP 785 | User Guide - Page 252
using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve 1. Press the power button to turn the printer off, and then disconnect the power cable from the electrical outlet. 240 Chapter 9 Solve - HP PageWide Enterprise Color MFP 785 | User Guide - Page 253
printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. NOTE: If you are having trouble then press the power button to turn the printer on. Check the resolution settings NOTE: the printer control panel, select Scan. 2. Select - HP PageWide Enterprise Color MFP 785 | User Guide - Page 254
colors in scanned images. ● Contrast: Increase or decrease the difference between the lightest and the darkest color on the page. ● Background Cleanup: Remove faint colors printer control panel, select Scan. 2. Select one of the following Scan features: ● Scan to E-mail ● Scan to Network printer - HP PageWide Enterprise Color MFP 785 | User Guide - Page 255
file. For the highest quality, select the highest setting. 1. From the Home screen on the printer control panel, select Scan. 2. Select one of the following Scan features: ● Scan to Email ● Scan to Network Folder ● Scan to USB Drive ● Scan to SharePoint® 3. Select Options, and then select File Type - HP PageWide Enterprise Color MFP 785 | User Guide - Page 256
1. Lift the latch to release the document-feeder cover. 2. Open the document-feeder cover. 244 Chapter 9 Solve problems ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 257
water. 4. Close the document-feeder cover. NOTE: Verify that the latch on the top of the document-feeder cover is completely closed. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary. NOTE: New rollers have a rough surface - HP PageWide Enterprise Color MFP 785 | User Guide - Page 258
using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve 1. Press the power button to turn the printer off, and then disconnect the power cable from the electrical outlet. 246 Chapter 9 Solve - HP PageWide Enterprise Color MFP 785 | User Guide - Page 259
, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be - HP PageWide Enterprise Color MFP 785 | User Guide - Page 260
colored paper, use this feature to lighten the background without affecting the darkness of the image. ● Automatic Tone: Available for Flow printers only. The printer the printer control the job, the printer returns to the Home screen on the printer control panel, select printer the printer control - HP PageWide Enterprise Color MFP 785 | User Guide - Page 261
and the incoming fax is larger than the default page size, the printer attempts to scale the image to fit the page. If this setting disabled, larger images split across multiple pages. 1. From the Home screen on the printer control panel, select Settings. 2. Open the following menus: ● Fax ● Fax - HP PageWide Enterprise Color MFP 785 | User Guide - Page 262
warm water. 4. Close the document-feeder cover. NOTE: Verify that the latch on the top of the document-feeder cover is completely closed. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary. 250 Chapter 9 Solve - HP PageWide Enterprise Color MFP 785 | User Guide - Page 263
fax to a different fax machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status. changes: ● Make sure the original document is on white (not colored) paper. ● Increase the fax resolution, quality level, or contrast settings - HP PageWide Enterprise Color MFP 785 | User Guide - Page 264
the printer ● The printer cannot be found during driver installation ● A periodic failure to print NOTE: If you have been experiencing intermittent loss of network connectivity, first update the printer firmware. For instructions on how to update the printer firmware, go to http://support.hp.com - HP PageWide Enterprise Color MFP 785 | User Guide - Page 265
. The printer is using incorrect link and duplex settings for the network HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that - HP PageWide Enterprise Color MFP 785 | User Guide - Page 266
intermittent loss of network connectivity, first update the printer firmware. For instructions on how to update the printer firmware, go to http://support.hp.com, search for your printer, and then search on "update the firmware." Wireless connectivity checklist ● For printers that do not - HP PageWide Enterprise Color MFP 785 | User Guide - Page 267
has multiple wireless signals and you need the printer to support dual band networks on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server accessory. ● For macOS, verify that the wireless router supports Bonjour. The printer does not print after the wireless configuration completes - HP PageWide Enterprise Color MFP 785 | User Guide - Page 268
Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer. c. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the printer. 256 Chapter 9 Solve problems ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 269
The following tips can reduce interference in a wireless network: ● Keep the wireless devices away from large metal objects, such as filing cabinets the wireless router in a central location in line of sight with the wireless printers on the network. ENWW Solve wireless network problems 257 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 270
the phone jack is connected to the fax port rather than to the network port. The ports are similar. ● Is the phone wall jack printer directly to the phone jack on the wall to determine whether the problem is with the surge-protection device. Are you using a phone company voice-messaging service - HP PageWide Enterprise Color MFP 785 | User Guide - Page 271
not print, there might be a problem with the analog fax accessory. If operational; however, the HP Digital Sending utility has either disabled the printer fax feature or has printer control panel. Non-Operational / Enabled/Disabled1 The printer has detected a firmware failure. Upgrade the firmware - HP PageWide Enterprise Color MFP 785 | User Guide - Page 272
problems. The fax failed to send JBIG is enabled, and the receiving fax machine does not have JBIG capability. Turn off the JBIG setting. An Out of Memory status message displays on the printer control panel The printer the Fax settings in HP Web Jetadmin Fax settings in HP Web Jetadmin are located - HP PageWide Enterprise Color MFP 785 | User Guide - Page 273
The volume setting needs to be adjusted. Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu. ENWW Solve fax problems 261 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 274
262 Chapter 9 Solve problems ENWW - HP PageWide Enterprise Color MFP 785 | User Guide - Page 275
paper-feeding problems 189 document feeder rollers cleaning 243, 249 double-sided printing Mac 74 Windows 71 drivers, supported 17 duplex printing Mac 74 duplex printing (double-sided) settings (Windows) 70 Windows 71 duplexer clearing jams 203, 208 duplexing manually (Mac) 74 manually (Windows) 71 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 276
169 changing printer name 169 copy settings 153 digital send settings 154 fax settings 155 general configuration 152 HP Web Services 156 information pages 151 network settings 156 opening 169 other links list 158 print settings 153 scan settings 154 security settings 156 troubleshooting tools 155 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 277
81 Netscape Navigator, versions supported HP embedded Web Server 150 network printer name, changing 169 settings, changing 169 settings, viewing 169 network duplex settings, changing 171 Network Folder, scan to 130 network link speed settings, changing 171 network settings HP Embedded Web Server 156 - HP PageWide Enterprise Color MFP 785 | User Guide - Page 278
5, 7 USB storage accessories printing from 85 W Web browser requirements HP Embedded Web Server 150 Web sites customer support 178 HP Web Jetadmin, downloading 175 weight, printer 20 Wi-Fi Direct Print 19, 81 wireless network troubleshooting 254 wireless network interference 257 266 Index ENWW
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HP PageWide Enterprise Color MFP 780
HP PageWide Enterprise Color Flow MFP 785
HP PageWide Color MFP 774
HP PageWide Color MFP 779
User Guide