HP PageWide Managed P55250dw User Guide
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- HP PageWide Managed P55250dw | User Guide - Page 1
HP PageWide Managed P55250dw User Guide - HP PageWide Managed P55250dw | User Guide - Page 2
laws. The information contained in this document is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty - HP PageWide Managed P55250dw | User Guide - Page 3
and off ...5 Turn the product on ...5 Manage power ...5 Turn the product off ...6 Use Control panel shortcuts ...9 Help features ...10 Printer information ...10 Help animations ...11 Quiet 13 To connect the product to a network 14 Supported network protocols 14 Connect the product using a wired - HP PageWide Managed P55250dw | User Guide - Page 4
the printer software (Windows) ...19 Manage network settings ...19 View or change network settings ...19 Set or change the product password 20 Manually configure TCP/IP parameters from the control panel 20 Link speed and duplex settings ...20 3 Printer management and services ...22 HP Embedded - HP PageWide Managed P55250dw | User Guide - Page 5
...45 Load letterhead or preprinted forms 47 Tips for selecting and using paper ...48 5 Cartridges ...49 HP PageWide cartridges ...50 HP policy on non-HP cartridges ...50 Counterfeit HP cartridges ...50 Manage cartridges ...50 Store cartridges ...51 Print with General Office mode ...51 ENWW v - HP PageWide Managed P55250dw | User Guide - Page 6
manage colors ...60 Choose a preset color theme for a print job 60 Adjust the color options for a print job manually 60 printer 64 To delete a job stored on the printer 64 Print from a USB device ...65 Print with NFC ...65 Print with HP ePrint ...65 Print off site by sending an email with the HP - HP PageWide Managed P55250dw | User Guide - Page 7
Counterfeit or used [color] cartridge installed 83 Do not use SETUP cartridges 83 Genuine HP cartridge installed 83 Incompatible [color] ...83 Incompatible cartridges 83 Install [color] cartridge 84 Non-HP cartridges installed 84 Printer Failure ...84 Problem with Print System 84 ENWW vii - HP PageWide Managed P55250dw | User Guide - Page 8
HP cartridges 88 Use paper that meets HP specifications 88 Use the correct paper type setting in the printer driver 89 Change the paper type and size setting (Windows 89 Change network 92 New software programs might be causing compatibility problems 92 The computer or workstation might be set - HP PageWide Managed P55250dw | User Guide - Page 9
print job was not sent to the product that you wanted 96 You are using a generic printer driver when using a USB connection 96 8 Service and support ...97 Customer support ...98 HP limited warranty statement ...99 UK, Ireland, and Malta ...100 Austria, Belgium, Germany, and Luxemburg 100 Belgium - HP PageWide Managed P55250dw | User Guide - Page 10
Regulation 1275/2008 113 Paper ...113 HP PageWide printing supplies ...113 Plastics ...113 substance statement (India 116 China energy label for printer, fax, and copier 117 China SEPA Eco ...118 VCCI statement (Japan) ...119 Power cord instructions ...119 Power cord statement (Japan) ...119 EMC - HP PageWide Managed P55250dw | User Guide - Page 11
Index ...123 ENWW xi - HP PageWide Managed P55250dw | User Guide - Page 12
xii ENWW - HP PageWide Managed P55250dw | User Guide - Page 13
1 Product basics ● Product features ● Product views ● Power on and off ● Use the control panel ● Quiet Mode ENWW 1 - HP PageWide Managed P55250dw | User Guide - Page 14
HP PageWide Managed P55250dw. Duplex printing saves the environment and saves you money. Save paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver or strength. ● Online user guide that is compatible with text screen - HP PageWide Managed P55250dw | User Guide - Page 15
Product views ● Front view ● Back view ● Cartridge door view Front view Label 1 2 3 4 5 6 7 8 Description USB device connection port Control panel Tray 1 extension Tray 1 Power button Tray 2 - default paper tray Cartridge door Output bin ENWW Product views 3 - HP PageWide Managed P55250dw | User Guide - Page 16
Back view Label 1 2 3 4 5 6 Cartridge door view Description Output bin stop Ethernet connection port USB Type A and USB Type B ports Power cord connection Left door Duplexer Label 1 2 3 Description Product serial number and product number Cartridge part numbers Cartridge slots 4 Chapter 1 - HP PageWide Managed P55250dw | User Guide - Page 17
or 200-240 Vac and 50/60 Hz. 3. Press and release the power button on the front of the product. Manage power HP PageWide Managed P55250dw printers include power-management features that can help reduce power consumption and save energy. ● Sleep Mode puts the product in a reduced power-consumption - HP PageWide Managed P55250dw | User Guide - Page 18
on the front of the product to turn off your HP PageWide Managed P55250dw printer. A warning message appears on the control panel if you attempt to turn the product off when one or more cartridges are missing. NOTICE: To prevent print-quality problems, turn off the product by using the power button - HP PageWide Managed P55250dw | User Guide - Page 19
the control panel is not designed for prolonged viewing. Control panel buttons Buttons and indicator lights on the control panel of HP PageWide Managed P55250dw printers appear lit when their function is available, and are darkened if their function is not available. 1 Home button. Touch to view - HP PageWide Managed P55250dw | User Guide - Page 20
icons show current product status and provide access to screens for changing product settings (see Control panel dashboard). To view the full date display. This section also displays scheduled events, like scheduled off time (see Manage power). 3 Sign in icon. The product can be set up to require - HP PageWide Managed P55250dw | User Guide - Page 21
available icons. Touch an icon to view a status screen or to change product settings. 2 A yellow or red triangle appears on an icon view the application icons that it contains. Application folders for HP PageWide Managed P55250dw printers include: ● Print ● Apps Control panel shortcuts You can - HP PageWide Managed P55250dw | User Guide - Page 22
to perform tasks or solve problems. To view these help features, touch on the printer control panel. ● Printer information ● Help animations Printer information The Printer Information page displays the following information about your HP PageWide Managed P55250dw printer: ● Model name and number - HP PageWide Managed P55250dw | User Guide - Page 23
show how to perform tasks or solve problems. To select and view an available help animation: 1. On the printer control panel, touch . 2. Touch How mode from either the control panel or the HP Embedded Web Server (EWS). NOTE: Quiet Mode slows the printer speed. If it hinders productivity, you can - HP PageWide Managed P55250dw | User Guide - Page 24
● Connect the product to a computer or a network ● Use Wi-Fi Direct to connect a computer or device to the product ● Install HP printer software for a wireless product already on the network ● Open the printer software (Windows) ● Manage network settings 12 Chapter 2 Connect the product ENWW - HP PageWide Managed P55250dw | User Guide - Page 25
. This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a printer software from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer, and follow the onscreen instructions. NOTE: If you are installing on a Mac, click About HP - HP PageWide Managed P55250dw | User Guide - Page 26
product to a network The product supports connection to either a wired or a wireless network. Supported network protocols HP PageWide Managed P55250dw products support the following network protocols. ● ● To connect the product to a wireless network manually 14 Chapter 2 Connect the product ENWW - HP PageWide Managed P55250dw | User Guide - Page 27
a WPS-enabled wireless router or access point. NOTE: The printer supports only connections using 2.4GHz. ● A computer connected to the wireless network that you intend to connect the printer to. Be sure you have installed the HP printer software on the computer. If you have a WPS router with - HP PageWide Managed P55250dw | User Guide - Page 28
press and hold on the printer for more than three seconds address. The product name is HP PageWide Managed P55250dw . 1. From a wireless HP Embedded Web Server (EWS) using the following IP address. ● 192.168.223.1 3. Find the Wireless Setup Wizard in the EWS and follow the instructions to manually - HP PageWide Managed P55250dw | User Guide - Page 29
software. - If you are using a computer, make sure you have installed the printer software from 123.hp.com/ pagewide (recommended) or from the HP software CD provided with the printer. If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first and then install - HP PageWide Managed P55250dw | User Guide - Page 30
Apple. 3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-HP PageWide XXXX (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). If Wi-Fi Direct is turned on with security, enter the password when prompted. 4. Add - HP PageWide Managed P55250dw | User Guide - Page 31
desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name. Manage network settings ● View or change network settings ● Set or change the product password ● Manually configure TCP/IP parameters from the control panel - HP PageWide Managed P55250dw | User Guide - Page 32
HP Embedded Web Server to set a password or change an existing password for a product on a network so unauthorized users cannot change Settings, and then touch IP Settings. 5. Touch Manual, and then touch IP Address. 6. Using the If you need to make changes, use the printer control panel. NOTE: ● The - HP PageWide Managed P55250dw | User Guide - Page 33
allowed on the network. 10 Mbps, full-duplex operation 10 Mbps, half-duplex operation 100 Mbps, full-duplex operation 100 Mbps, half-duplex operation ENWW Manage network settings 21 - HP PageWide Managed P55250dw | User Guide - Page 34
3 Printer management and services ● HP Embedded Web Server ● Web Services ● HP Web Jetadmin software ● Product security features ● HP Printer Assistant in the printer software (Windows) ● HP Utility (OS X) ● AirPrint™ (OS X) 22 Chapter 3 Printer management and services ENWW - HP PageWide Managed P55250dw | User Guide - Page 35
a hardware device (such as an HP printer) or in firmware, rather than as but you must have a supported web browser on the computer clear them manually. IMPORTANT: change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your web browser. ENWW HP - HP PageWide Managed P55250dw | User Guide - Page 36
HP Printer Assistant. ● In OS X, use HP Utility or click System Preferences > Printers > HP PageWide Managed P55250dw > Options & Supplies > General > Show Printer the future. Features Home tab Web Services tab Network tab Tools tab Settings tab NOTE: Changing network settings in the EWS might - HP PageWide Managed P55250dw | User Guide - Page 37
Direct to print from a mobile device directly to the printer without connecting to a wireless network Set up AirPrint™ for printing from Apple-supported products View information about the printer, such as product serial number, service ID, firmware version, and total page count Set up administrator - HP PageWide Managed P55250dw | User Guide - Page 38
can also set the default values for specific features such as manual feed, tray and paper management, image registration, ColorLok, and Quiet Mode. Configure settings to prevent unauthorized use of the printer or specific printer features. For more information, see Security settings. Set the default - HP PageWide Managed P55250dw | User Guide - Page 39
cable. HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software - HP PageWide Managed P55250dw | User Guide - Page 40
the person who set up the network. 5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. Use Web Services ● HP ePrint ● Print apps HP ePrint To use HP ePrint, do the following: ● Be sure you have - HP PageWide Managed P55250dw | User Guide - Page 41
your printer control panel display. 1. On the control panel, touch the Apps application folder. 2. In the display, touch the Manage icon and follow the onscreen instructions. NOTE: You can also manage your print apps at the HP Connected website. Remove Web Services Use the following instructions to - HP PageWide Managed P55250dw | User Guide - Page 42
then touch Remove Web Services and touch Yes. To remove Web Services using the EWS 1. Open the EWS. managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot - HP PageWide Managed P55250dw | User Guide - Page 43
for Devices (WSD) Print services supported on the product. These web services can be enabled or disabled together or WS Discovery can be enabled separately. Internet Printing Protocol (IPP) is an Internet-standard protocol that allows you to print documents and manage jobs over the internet. IPP - HP PageWide Managed P55250dw | User Guide - Page 44
, or web-enabled HP printer. You can sign into HP Connected using your existing ePrintCenter account or sign up for a new HP Connected account. Print tab Use the Print tab to view or manage print utilities. This tab includes the following items. 32 Chapter 3 Printer management and services ENWW - HP PageWide Managed P55250dw | User Guide - Page 45
Use the Help tab to access resources such as online help and HP Eco Solutions. Tools tab Use the Tools tab to set and maintain the printer driver and software and to diagnose and resolve printing and connectivity problems. Estimated Levels tab Use the Estimated Levels tab to review cartridge levels - HP PageWide Managed P55250dw | User Guide - Page 46
's AirPrint for iOS 4.2 and Mac OS X v10.9 or later. Use AirPrint to print wirelessly to the printer from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later). For more information, see Print with AirPrint (OS X). 34 Chapter 3 Printer management and services ENWW - HP PageWide Managed P55250dw | User Guide - Page 47
4 Paper and print media ● Understand paper use ● Supported media sizes ● Supported paper types and tray capacity ● Configure trays ● Load media ● Tips for selecting and using paper ENWW 35 - HP PageWide Managed P55250dw | User Guide - Page 48
problems for the product, requiring repair. This repair is not covered by the HP warranty or service agreements. Use the following guidelines to obtain satisfactory results when using special paper or print media. Set the paper type and size in the printer driver for use in HP PageWide products. ● - HP PageWide Managed P55250dw | User Guide - Page 49
media sizes For best results, use the appropriate paper and media sizes: ● Supported paper and print media sizes ● Supported envelope sizes ● Supported card and label sizes ● Supported photo media sizes Supported paper and print media sizes Size Letter Oficio 8.5 x 13 Oficio 216x340 mm Legal - HP PageWide Managed P55250dw | User Guide - Page 50
9.8 inches) 114 x 162 mm (4.5 x 6.4 inches) 98.4 x 190.5 mm (3.875 x 7.5 inches) 120 x 235 mm (4.7 x 9.3 inches) 90 x 205 mm (3.5 x 8.1 inches) Tray 1 Tray 2 Supported card and label sizes Size 3x5 4x6 5x8 A6 Japanese Postcard Double Japan Postcard Rotated Labels (Letter and A4) Dimensions (76 - HP PageWide Managed P55250dw | User Guide - Page 51
200g ● HP Advanced Photo Papers Weight 60 to 175 g/m2 (16 to 47 lb) Up to 220 g/m2 (58 lb)1 Capacity1 Up to 50 sheets Up to 25 sheets Paper orientation Side to be printed on facedown, with the top edge toward the printer Side to be printed on facedown ENWW Supported paper - HP PageWide Managed P55250dw | User Guide - Page 52
HP Brochure Glossy 180g ● Cardstock 176-220g ● HP Cover Matte 200g ● HP Advanced Photo Papers ● Envelope Up to 30 envelopes or labels. ● Heavy Envelope ● Labels NOTE: Trays 3 and 4 do not support or 4 if they are installed. NOTE: If you change the default tray to Tray 1, be sure to configure - HP PageWide Managed P55250dw | User Guide - Page 53
special paper for all or most print jobs on the product, change this default tray setting on the product. The following table lists possible printed on face-down, with the top edge toward the printer. For ALM orientation, see Load letterhead or preprinted forms . 1. Open Tray 1. ENWW Load media 41 - HP PageWide Managed P55250dw | User Guide - Page 54
, and then load the paper stack into Tray 1. 4. Close the paper guides against the loaded media. Load Tray 2 Tray 2 is the default (main) paper tray at the front of the product. NOTE: If you are not using - HP PageWide Managed P55250dw | User Guide - Page 55
. 3. Place the paper in the tray and make sure that it is flat at all four corners. Close the length and width paper guides against the loaded media. 4. Push down on the paper to make sure that the stack is below the paper limit tabs on the side of - HP PageWide Managed P55250dw | User Guide - Page 56
. 3. Place the paper in the tray and make sure that it is flat at all four corners. Close the length and width paper guides against the loaded media. 4. Push down on the paper to make sure that the stack is below the paper limit tabs on the front and - HP PageWide Managed P55250dw | User Guide - Page 57
Load optional Tray 4 Tray 4 is available only in a bundle with Tray 3 and a cart. Tray 3 attaches to the bottom of the product. Tray 4 attaches to the bottom of Tray 3 and sits on top of the cart. Load media into Tray 4 as you did for Tray 3. Load envelopes You can load envelopes into Tray 1 or Tray - HP PageWide Managed P55250dw | User Guide - Page 58
with the top of the envelope oriented toward the front of the printer. 4. Close the paper guides. To load envelopes into Tray 2 1. Pull the tray out of they are flat at all four corners. Close the length and width paper guides against the loaded media. 4. Push down on the envelopes to make sure - HP PageWide Managed P55250dw | User Guide - Page 59
select Letterhead, Preprinted, or Prepunched as the paper type in the Printer Properties dialog box. To enable or disable ALM from the control ). 2. On the control panel dashboard, touch . 3. Touch Tray and Paper Management, and then touch Alternative Letterhead Mode and turn it on or off. To - HP PageWide Managed P55250dw | User Guide - Page 60
the paper is loaded correctly when loading from the tray. ● Do not overload the tray. ● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the tray: - Multipart forms - Media that is damaged, curled, or wrinkled - Media with cutouts or perforations - HP PageWide Managed P55250dw | User Guide - Page 61
5 Cartridges ● HP PageWide cartridges ● Manage cartridges ● Replace cartridges ● Tips for working with cartridges ENWW 49 - HP PageWide Managed P55250dw | User Guide - Page 62
HP cartridges or cartridges with non-HP contents. ● HP's printer warranty does not cover repairs or service due to use of non-HP cartridges or cartridges with non-HP contents. NOTE: ● This printer is not designed to use continuous ink counterfeit. HP will help resolve the problem. Manage cartridges - HP PageWide Managed P55250dw | User Guide - Page 63
shut down before any print problems occur. Check the estimated cartridge levels You can check the estimated cartridge levels from the printer control panel or from the printer software. To check the control panel dashboard, touch to display the estimated cartridge levels. ENWW Manage cartridges 51 - HP PageWide Managed P55250dw | User Guide - Page 64
in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps the cartridges printing smoothly. Some residual ink is left in the cartridge after it is used. For more information, visit the - HP PageWide Managed P55250dw | User Guide - Page 65
(M), cyan (C), and black (K). NOTICE: ● To prevent print-quality problems, HP recommends replacing any missing cartridges with genuine HP cartridges as soon as possible. For more information, see Order cartridges. ● Never turn off the printer if any cartridges are missing. 1. Open the cartridge door - HP PageWide Managed P55250dw | User Guide - Page 66
4. Do not touch the metal contacts on the cartridge. Fingerprints on the contacts can cause connection errors. 5. Insert the new cartridge into its slot. 6. Close the cartridge door. 54 Chapter 5 Cartridges ENWW - HP PageWide Managed P55250dw | User Guide - Page 67
Tips for working with cartridges Use the following tips to work with cartridges: ● To prevent print-quality problems, do the following: - Always turn the printer off using the power button on the front, and wait until the power button light goes out. - Make sure that all the cartridge slots are - HP PageWide Managed P55250dw | User Guide - Page 68
6 Print ● Print from a computer ● Print from the control panel ● Print with NFC ● Print with HP ePrint ● Print with AirPrint (OS X) ● Tips for print success 56 Chapter 6 Print ENWW - HP PageWide Managed P55250dw | User Guide - Page 69
Letter, Envelope #10, and Japanese Envelope Chou #3 ● Paper source: Includes Printer Auto Select, Manual Feed, Tray 1, and Tray 2 ● Paper type: Includes Plain, Letterhead, Preprinted, Envelope, HP Advanced Photo Papers, HP Brochure Matte 180g, and Labels NOTE: If Alternative Letterhead Mode (ALM) is - HP PageWide Managed P55250dw | User Guide - Page 70
): Prints a job without storing it on the printer For information about the other settings, see Print : ● Print in Grayscale: Print in black ink only, or high-quality grayscale (which uses see To adjust or manage colors. This tab contains settings that you may use or change infrequently. You can - HP PageWide Managed P55250dw | User Guide - Page 71
● Brochures ● Labels To print from a computer (OS X) 1. Load the supported media in the correct tray. For more information, see Supported media sizes. 2. On the File menu in the software program, click Print. 3. Make sure your printer is selected. 4. In the Presets menu, select a printing preset if - HP PageWide Managed P55250dw | User Guide - Page 72
save it for Only this printer or All printers. To adjust or manage colors Adjust the color of print output for the product by changing the settings in the printer driver software. ● Choose a preset color theme for a print job ● Adjust the color options for a print job manually ● Match colors to your - HP PageWide Managed P55250dw | User Guide - Page 73
to limit the spread of black ink onto adjacent areas of color on the printed page. Decreasing the spread works best for jobs printed on plain paper. NOTE: Changing color settings manually can affect output. HP recommends that only color graphics experts change these settings. 6. Click OK to save - HP PageWide Managed P55250dw | User Guide - Page 74
or groups and applications. For more information, visit the HP Universal Print Driver website. Print from the control panel Print using job storage all print jobs ● To print a job stored on the printer ● To delete a job stored on the printer To enable job storage Job storage is enabled, by default. - HP PageWide Managed P55250dw | User Guide - Page 75
, click the Job Storage tab. ● For all print jobs: Right-click your printer, click Printing preferences, and then click the Job Storage tab. 4. On the Job you can print it again later ● Stored Job: Prints the job on the printer and lets other users print it at any time ● Make Job Private/Secure: - HP PageWide Managed P55250dw | User Guide - Page 76
● For all print jobs: From the Copies & Pages pop-up menu, select Job Storage. 2. Make sure your printer is selected. 3. From the Mode pop-up menu, select one of the following options: ● Quick Copy: Prints with the same PIN or password and follow the onscreen instructions. 64 Chapter 6 Print ENWW - HP PageWide Managed P55250dw | User Guide - Page 77
and HP ePrint are enabled on the printer. For more information, see HP Embedded Web Server. Print off site by sending an email with the HP ePrint app If you are on the road, you can print a document by sending an email with the HP ePrint app to your HP ePrintenabled printer. See Web Services for - HP PageWide Managed P55250dw | User Guide - Page 78
, you might be directed to the HP Mobile Printing site in another country/region or language. ● Load paper that matches the paper settings of the printer. To re-enable AirPrint AirPrint is enabled, by default. If it becomes disabled, you can use the following instructions to enable it again. 1. Open - HP PageWide Managed P55250dw | User Guide - Page 79
and the edges are not bent or torn. ● Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the guides do not bend the paper in the tray. Printer settings tips (Windows) ● To change default print settings, do one of the following: ENWW Tips for print success - HP PageWide Managed P55250dw | User Guide - Page 80
, and then click Set Preferences. For more information, see Open the HP Printer Assistant. - On the File menu in the software program, click Print. Open the Printer Properties dialog box. ● On the Color or Finishing tab of the printer driver, set the following options as needed: - Print in Grayscale - HP PageWide Managed P55250dw | User Guide - Page 81
7 Solve problems ● Problem-solving checklist ● Information pages ● Factory-set defaults ● Cleaning routines ● Jams and paper-feed issues ● Cartridge issues ● Printing issues ● Connectivity issues ● Wireless network issues ● Product software - HP PageWide Managed P55250dw | User Guide - Page 82
-solving checklist Follow these steps when trying to solve a problem with the product. ● Check that the product power is on ● Check the product. 2. If the job does not print, make sure you selected the correct printer driver. 3. Uninstall and then reinstall the product software. 70 Chapter 7 Solve - HP PageWide Managed P55250dw | User Guide - Page 83
problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change you want to print. Menu Item Printer Status Report Description Prints the cartridge status - HP PageWide Managed P55250dw | User Guide - Page 84
HP cartridges ● Number of pages printed ● Information about ordering new HP cartridges and recycling used HP cartridges Prints a page that helps solve problems screen). 2. On the control panel dashboard, touch . 3. Touch Printer Maintenance, and then touch Restore. 4. Touch Restore Factory Defaults, - HP PageWide Managed P55250dw | User Guide - Page 85
specks or smearing. This product automatically services itself, running cleaning routines that can correct most of these problems. For problems that the product cannot automatically solve, use the following routine to clean the printhead. NOTE: This routine uses ink to clean the printhead. Use the - HP PageWide Managed P55250dw | User Guide - Page 86
problems to acknowledge a prompt to feed the paper manually through Tray 1, the multipurpose tray on guides with the paper-size markings in the bottom of the tray. 6. Print from another tray. Prevent paper jams To reduce the number of paper jams, try these solutions. 1. Use only paper that meets HP - HP PageWide Managed P55250dw | User Guide - Page 87
Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use Tray 1, the multipurpose tray on the left side of the printer, and then feed sheets manually one - HP PageWide Managed P55250dw | User Guide - Page 88
the rear left of the tray. 2. Remove the jammed sheet by pulling it to the right and then out of the product. 76 Chapter 7 Solve problems ENWW - HP PageWide Managed P55250dw | User Guide - Page 89
3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in optional Tray 3 1. Open Tray 3. 2. Remove the jammed sheet by pulling it to the right and then out of the product. ENWW Jams and paper-feed issues 77 - HP PageWide Managed P55250dw | User Guide - Page 90
the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in optional Tray 4 1. Open Tray 4. 78 Chapter 7 Solve problems ENWW - HP PageWide Managed P55250dw | User Guide - Page 91
2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. Close Tray 4. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in the left door 1. Open the left door. ENWW Jams and paper-feed issues - HP PageWide Managed P55250dw | User Guide - Page 92
resume printing. 3. Open and then close the left door to clear the message. Clear jams in the duplexer 1. Open the left door. 80 Chapter 7 Solve problems ENWW - HP PageWide Managed P55250dw | User Guide - Page 93
aside, upright, on a piece of paper to prevent spills. NOTICE: When pulling out the duplexer, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes. 3. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the - HP PageWide Managed P55250dw | User Guide - Page 94
HP cartridge with a genuine HP cartridge, the printhead may still contain nonHP ink until the printhead is depleted of that ink and is supplied with ink from the newly installed, genuine HP cartridge. Until the non-HP ink to replace the cartridges until prompted to. 82 Chapter 7 Solve problems ENWW - HP PageWide Managed P55250dw | User Guide - Page 95
until prompted to. Counterfeit or used [color] cartridge installed Description The original HP ink in this cartridge has been depleted. Recommended action Click OK to continue printing or the cartridge might not be making a connection to the printer. - The cartridge is not compatible with your - HP PageWide Managed P55250dw | User Guide - Page 96
to. Problem with Print System Description The cartridge identified in the message is missing, damaged, incompatible, or inserted into the wrong slot in the printer. Recommended action Printing functionality is disabled. Visit the HP Customer Support website. 84 Chapter 7 Solve problems ENWW - HP PageWide Managed P55250dw | User Guide - Page 97
cleaning procedure from the toolbox might improve it. Problem with SETUP cartridges Description There is a problem with the SETUP cartridges and the printer cannot complete system initialization. Recommended action Visit the HP Customer Support website. Use SETUP cartridges Description The SETUP - HP PageWide Managed P55250dw | User Guide - Page 98
may be a communication problem between the product and HP software from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer. Using generic printer drivers HP Customer Support . ● If the paper type setting is not correct for the type of paper you are using, change - HP PageWide Managed P55250dw | User Guide - Page 99
Device Options menu 1. You might be trying to print a file type that the USB printing feature does not support. You can print the following types of files. ● .DOC ● .DOCX ● .JPEG ● .JPG ● .PDF ● .PNG ● .PPT ● .PPTX ● .TIFF 2. You might have too many files in a single folder on the USB storage - HP PageWide Managed P55250dw | User Guide - Page 100
print quality You can prevent most print-quality problems by following these guidelines. ● Check for genuine HP cartridges ● Use paper that meets HP specifications ● Use the correct paper type setting in the printer driver ● Use the printer driver that best meets your printing needs ● Align the - HP PageWide Managed P55250dw | User Guide - Page 101
paper type setting in the printer driver Check the paper type setting if you are having any of the following problems: ● Ink smears on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled. ● Printed pages have small unprinted areas. Change the paper type and - HP PageWide Managed P55250dw | User Guide - Page 102
, or for postscript flash font support. ● This driver is available for download at HP Universal Print Driver . ● Recommended for printing in all Windows environments. ● Provides the overall best speed, print quality, and printer feature support for users in managed environments. ● Developed to align - HP PageWide Managed P55250dw | User Guide - Page 103
are active. 4. If the problem continues, try a different cable hp.com/pagewide (recommended) or from the HP software CD provided with the printer, you can view or change the product IP address using the following steps: a. Open the HP Printer Assistant. For more information, see Open the HP Printer - HP PageWide Managed P55250dw | User Guide - Page 104
change these settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct printer driver turned on. ● The service set identifier (SSID) or support columns - HP PageWide Managed P55250dw | User Guide - Page 105
4. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for your printer port for USB. ● If you installed the printer software from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer, you can view or change - HP PageWide Managed P55250dw | User Guide - Page 106
your computer connects to, print the Network Configuration Page. For instructions, see Information pages. Product software issues (Windows) Problem Solution A printer driver for the ● product is not visible in the Printer folder Reinstall the product software. NOTE: Close any applications - HP PageWide Managed P55250dw | User Guide - Page 107
Problem as Add Printer Wizard in Windows): 1. Click Start. 2. Click Settings. 3. Click Printers. 4. Right-click the product driver icon, and HP. 4. Click your product. 5. Click Update IP Address to open a utility that reports the known ("previous") IP address for the product and allows you to change - HP PageWide Managed P55250dw | User Guide - Page 108
be using a generic printer driver instead of the driver for this product. 1. Delete the generic printer driver. 2. Reinstall the software printers are installed, make sure that you have selected the correct printer in the Format For pop-up menu in the Print dialog box. 96 Chapter 7 Solve problems - HP PageWide Managed P55250dw | User Guide - Page 109
8 Service and support ● Customer support ● HP limited warranty statement ENWW 97 - HP PageWide Managed P55250dw | User Guide - Page 110
need help from an HP technical support representative to solve a problem, contact HP Customer Support. Download software utilities, drivers, and electronic documentation HP Customer Support Get 24-hour Internet product support and troubleshooting and download drivers and software, and electronic - HP PageWide Managed P55250dw | User Guide - Page 111
statement HP PRODUCT HP PageWide Managed P55250dw DURATION OF LIMITED WARRANTY 1 year HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives - HP PageWide Managed P55250dw | User Guide - Page 112
-judicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under two-year legal guarantee. Austria, Belgium, ab. Die Rechte des Kunden sind in keiner Weise durch die 100 Chapter 8 Service and support ENWW - HP PageWide Managed P55250dw | User Guide - Page 113
de choisir d'exercer leurs droits au titre de la garantie limitée HP, ou auprès du vendeur au titre des garanties légales applicables . Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a été mise à sa charge par - HP PageWide Managed P55250dw | User Guide - Page 114
los beneficios bajo dicha garantía legal. A este respecto, la Garantía limitada de HP no limita o afecta en modo alguno los derechos legales del consumidor (www.hp.com/go/eu-legal). Para más información, consulte el siguiente enlace: Garantía legal del 102 Chapter 8 Service and support ENWW - HP PageWide Managed P55250dw | User Guide - Page 115
). Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti. Norway HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale selskap innestår for garantien - HP PageWide Managed P55250dw | User Guide - Page 116
.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). A fogyasztóknak jogában áll, hogy megválasszák, hogy a jótállással kapcsolatos igényüket a HP korlátozott 104 Chapter 8 Service and support ENWW - HP PageWide Managed P55250dw | User Guide - Page 117
áte kliknutím na následující odkaz: Zákonná záruka spotřebitele (www.hp.com/go/eu-legal) případně můžete navštívit webové stránky Evropsk prípadných nárokov však môže závisieť od rôznych faktorov. Služby Obmedzenej záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné práva zákazníka, ktorý - HP PageWide Managed P55250dw | User Guide - Page 118
webpagina: Wettelijke garantie van de consument (www.hp.com/go/eulegal) of u kan de website van het Europees Consumenten Centrum bezoeken (http://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumenten hebben 106 Chapter 8 Service and support ENWW - HP PageWide Managed P55250dw | User Guide - Page 119
. Međutim, razni faktori mogu utjecati na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na koji način ne utječe niti ne ograničava zakonska informacije potražite na ovoj adresi: Zakonsko jamstvo za potrošače (www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto Europskih potro - HP PageWide Managed P55250dw | User Guide - Page 120
/solving_consumer_disputes/non-judicial_redress/ ecc-net/index_en.htm). Tarbijal on õigus valida, kas ta soovib kasutada HP piiratud garantiid või seadusega ette nähtud müüjapoolset kaheaastast garantiid. Russia HP HP http://www.hp.com/support HP 108 Chapter 8 Service and support ENWW - HP PageWide Managed P55250dw | User Guide - Page 121
A Technical information ● Product specifications ● Environmental product stewardship program ● Regulatory information ENWW 109 - HP PageWide Managed P55250dw | User Guide - Page 122
emission specifications ● Environmental specifications Print specifications For a list of supported print resolutions, visit the printer support website at HP Customer Support . Physical specifications Product HP PageWide Managed P55250dw Product dimensions (width x depth x height) 530 x 407 x 468 - HP PageWide Managed P55250dw | User Guide - Page 123
ft) IMPORTANT: Use caution when moving the product after you install the cartridges. Tilting the product at an angle greater than 3 degrees can result in ink leakage. NOTE: Values are subject to change. ENWW Product specifications 111 - HP PageWide Managed P55250dw | User Guide - Page 124
● European Union Commission Regulation 1275/2008 ● Paper ● HP PageWide printing supplies ● Plastics ● Electronic hardware recycling ● Material Restriction of hazardous substance statement (India) ● China energy label for printer, fax, and copier ● China SEPA Eco Label user information 112 - HP PageWide Managed P55250dw | User Guide - Page 125
outlined in the product's Print Media Guide. This product is suitable for the use of recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002. HP PageWide printing supplies Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve resources - HP PageWide Managed P55250dw | User Guide - Page 126
-of-life. The batteries contained in or supplied by HP for this product include the following. HP PageWide Managed P55250dw Type Weight Location User-removable Lithium Manganese Dioxide 3.0 g the life of the product. Any attempt to service or replace this battery should be performed by a qualified - HP PageWide Managed P55250dw | User Guide - Page 127
electronics equipment. For more information on EPEAT go to www.epeat.net. For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/ epeat_printers.pdf. Disposal of waste equipment by users This symbol means do not dispose of your product with - HP PageWide Managed P55250dw | User Guide - Page 128
Toxic and hazardous substance table (China) Restriction on hazardous substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur Restriction on hazardous substances statement (Ukraine) 3 2008 № 1057 Restriction of hazardous substance statement (India) 116 Appendix A Technical - HP PageWide Managed P55250dw | User Guide - Page 129
China energy label for printer, fax, and copier China SEPA Eco Label user information ENWW Environmental product stewardship program 117 - HP PageWide Managed P55250dw | User Guide - Page 130
. Product model number PageWide Managed P55250dw PageWide Managed P55250dw Regulatory Model Number VCVRA and used in accordance with the instructions, may cause harmful interference to radio . NOTE: Any changes or modifications made to this device that are not expressly approved by HP may void the - HP PageWide Managed P55250dw | User Guide - Page 131
interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. VCCI statement (Japan) Power cord instructions Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The - HP PageWide Managed P55250dw | User Guide - Page 132
with these directives is assessed using applicable European Harmonised Standards. The full Declaration of Conformity can be found at the following website: www.hp.com/go/certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label - HP PageWide Managed P55250dw | User Guide - Page 133
Additional statements for wireless products ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Canadian statements ● Japan statement ● Notice to users in Korea ● Taiwan statement ● Mexico statement Exposure to radio frequency radiation Notice to users in Brazil Canadian - HP PageWide Managed P55250dw | User Guide - Page 134
Japan statement Notice to users in Korea Taiwan statement Mexico statement Aviso para los usuarios de México La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe - HP PageWide Managed P55250dw | User Guide - Page 135
, end-of-life 114 duplex settings, changing 20 B batteries included 114 bin, output Office setting 51 H HP Customer Care 98 HP fraud website 50 HP Utility (OS X) opening 33 HP Web Jetadmin 30 I input problems, troubleshooting 96 Macintosh support 98 maintenance check cartridge levels 51 managing - HP PageWide Managed P55250dw | User Guide - Page 136
clearing 79 paper pickup problems solving 74 paper type changing 89 Plug and Print USB Drive printing 65 power consumption 110 print cartridges recycling 53, 113 print quality improving 88, 89 printer driver configuring wireless network 19 printer drivers choosing 89 printer software (OS X) opening
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HP PageWide Managed P55250dw
User Guide