HP PageWide Pro 552dw User Guide

HP PageWide Pro 552dw Manual

Get HP PageWide Pro 552dw PDF manuals and user guides View all HP PageWide Pro 552dw manuals
Add to My Manuals
Save this manual to your list of manuals

HP PageWide Pro 552dw manual content summary:

  • HP PageWide Pro 552dw | User Guide - Page 1
    HP PageWide Pro 552dw series User Guide
  • HP PageWide Pro 552dw | User Guide - Page 2
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP PageWide Pro 552dw | User Guide - Page 3
    14 Connect the product to a computer or a network 15 To connect the product using a USB cable 15 To connect the product to a network 16 Supported network protocols 16 Connect the product using a wired network 16 Connect the product using a wireless network (wireless models only 16 ENWW iii
  • HP PageWide Pro 552dw | User Guide - Page 4
    21 View or change network settings ...21 Set or change the product password 22 Manually configure TCP/IP parameters from the control panel 22 Link speed and duplex settings ...22 3 Printer management and services ...24 HP Embedded Web Server ...25 About the EWS ...25 About cookies ...25 Open the
  • HP PageWide Pro 552dw | User Guide - Page 5
    media ...43 Load Tray 1 ...43 Load Tray 2 ...44 Load optional Tray 3 ...45 Load optional Tray 4 ...47 Load envelopes ...47 Load letterhead or preprinted forms 49 Tips for selecting and using paper ...50 5 Cartridges ...51 HP PageWide cartridges ...52 HP policy on non-HP cartridges ...52 Counterfeit
  • HP PageWide Pro 552dw | User Guide - Page 6
    a print job 62 Adjust the color options for a print job manually 62 Match colors to your computer screen 63 Control access to color HP ePrint app 30 Print from an on-site computer or mobile device 68 Print with AirPrint (OS X) ...68 Tips for print success ...69 Cartridge tips ...69 Paper
  • HP PageWide Pro 552dw | User Guide - Page 7
    product does not pick up paper 76 The product picks up multiple sheets of paper 76 Prevent paper jams ...76 Clear jams ...77 Jam locations ...77 Clear jams in Tray 1 (multipurpose tray 77 Clear jams in Tray 2 ...78 Clear jams in optional Tray 3 79 Clear jams in optional Tray 4 80 Clear jams in
  • HP PageWide Pro 552dw | User Guide - Page 8
    HP cartridges 90 Use paper that meets HP specifications 90 Use the correct paper type setting in the printer driver 90 Change the paper type and size setting (Windows 91 Change the paper 93 New software programs might be causing compatibility problems 93 The computer or workstation might be set
  • HP PageWide Pro 552dw | User Guide - Page 9
    not sent to the product that you wanted 97 You are using a generic printer driver when using a USB connection 97 8 Service and support ...99 Customer support ...100 HP limited warranty statement ...101 UK, Ireland, and Malta ...102 Austria, Belgium, Germany, and Luxemburg 102 Belgium, France, and
  • HP PageWide Pro 552dw | User Guide - Page 10
    ...115 European Union Commission Regulation 1275/2008 115 Paper ...115 HP PageWide printing supplies ...115 Plastics ...115 Electronic hardware recycling 120 FCC statement ...120 VCCI statement (Japan) ...121 Power cord instructions ...121 Power cord statement (Japan) ...121 EMC statement (Korea)
  • HP PageWide Pro 552dw | User Guide - Page 11
    Index ...125 ENWW xi
  • HP PageWide Pro 552dw | User Guide - Page 12
    xii ENWW
  • HP PageWide Pro 552dw | User Guide - Page 13
    1 Product basics ● Product features ● Product views ● Power on and off ● Use the control panel ● Quiet Mode ENWW 1
  • HP PageWide Pro 552dw | User Guide - Page 14
    Product features PageWide Pro 552dw D3Q17A, D3Q17B, D3Q17C, D3Q17D Tray capacity (75 GSM or 20-lb Bond paper) ● Tray 1: 50 sheets ● Tray 2: 500 sheets ● Optional Tray 3: 500 sheets ● Optional Tray 4: 500 sheets ● Standard output bin: 300 sheets ● Automatic Document Feeder (ADF): 50 sheets Print ●
  • HP PageWide Pro 552dw | User Guide - Page 15
    HP PageWide Pro 552dw series. Duplex printing saves the environment and saves you money. Save paper by printing two or more pages of a document side-by-side on one sheet of paper vision, hearing, dexterity or strength. ● Online user guide that is compatible with text screen-readers. ● Cartridges
  • HP PageWide Pro 552dw | User Guide - Page 16
    Product views ● Front view ● Back view ● Cartridge door view Front view Label 1 2 3 4 5 6 7 8 Description USB device connection port Control panel Tray 1 extension Tray 1 Power button Tray 2 - default paper tray Cartridge door Output bin 4 Chapter 1 Product basics ENWW
  • HP PageWide Pro 552dw | User Guide - Page 17
    Back view Label 1 2 3 4 5 6 Cartridge door view Description Output bin stop Ethernet connection port USB Type A and USB Type B ports Power cord connection Left door Duplexer Label 1 2 3 Description Product serial number and product number Cartridge part numbers Cartridge slots ENWW Product
  • HP PageWide Pro 552dw | User Guide - Page 18
    100-240 Vac or 200-240 Vac and 50/60 Hz. 3. Press and release the power button on the front of the product. Manage power HP PageWide Pro 552dw series printers include power-management features that can help reduce power consumption and save energy. ● Sleep Mode puts the product in a reduced power
  • HP PageWide Pro 552dw | User Guide - Page 19
    on the front of the product to turn off your HP PageWide Pro 552dw series printer. A warning message appears on the control panel if you attempt to turn the product off when one or more cartridges are missing. NOTICE: To prevent print-quality problems, turn off the product by using the power button
  • HP PageWide Pro 552dw | User Guide - Page 20
    text on the control panel is not designed for prolonged viewing. Control panel buttons Buttons and indicator lights on the control panel of HP PageWide Pro 552dw series printers appear lit when their function is available, and are darkened if their function is not available. 1 Home button. Touch
  • HP PageWide Pro 552dw | User Guide - Page 21
    Control panel home screen The control panel home screen displays a dashboard, application folders, and user-defined shortcuts to screens for performing tasks. 1 Dashboard. Dashboard icons show current product status and provide access to screens for changing product settings (see Control panel
  • HP PageWide Pro 552dw | User Guide - Page 22
    the bottom of the control panel home screen. Touch a folder icon to view the application icons that it contains. Application folders for HP PageWide Pro 552dw series printers include: ● Print ● Apps Control panel shortcuts You can create a shortcut to any application or setup icon contained within
  • HP PageWide Pro 552dw | User Guide - Page 23
    show how to perform tasks or solve problems. To view these help features, touch on the printer control panel. ● Printer information ● Help animations Printer information The Printer Information page displays the following information about your HP PageWide Pro 552dw series printer: ● Model name and
  • HP PageWide Pro 552dw | User Guide - Page 24
    ● Product Service ID ● Current firmware version number ● Usage, status, and settings touch Print. Help animations The built-in help contains animations that show how to perform tasks or solve problems. To select and view an available help animation: 1. On the printer control panel, touch .
  • HP PageWide Pro 552dw | User Guide - Page 25
    Quiet Mode To minimize printer noise, use Quiet Mode. You can enable this mode from either the control panel or the HP Embedded Web Server (EWS). NOTE: Quiet Mode slows the printer speed. If it hinders productivity, you can turn the mode off. To turn Quiet Mode
  • HP PageWide Pro 552dw | User Guide - Page 26
    the product ● Connect the product to a computer or a network ● Use Wi-Fi Direct to connect a computer or device to the product ● Install HP printer software for a wireless product already on the network ● Open the printer software (Windows) ● Manage network settings 14 Chapter 2 Connect the product
  • HP PageWide Pro 552dw | User Guide - Page 27
    to a computer. This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is hp.com/pagewide (recommended) or from the HP software CD provided with the printer, and follow the onscreen instructions. NOTE: If you are installing on a Mac, click About HP
  • HP PageWide Pro 552dw | User Guide - Page 28
    the product to a network The product supports connection to either a wired or a wireless network. Supported network protocols HP PageWide Pro 552 products support the following network protocols. ● TCP/ ● To connect the product to a wireless network manually 16 Chapter 2 Connect the product ENWW
  • HP PageWide Pro 552dw | User Guide - Page 29
    support Wi-Fi Protected Setup (WPS), obtain the wireless router network settings from your system administrator, or complete the following tasks. ● Obtain the wireless network name or service connect the printer to. Be sure you have installed the HP printer software on the computer. If you have a WPS
  • HP PageWide Pro 552dw | User Guide - Page 30
    characters of the product's MAC address. The product name is HP PageWide Pro 552dw. 1. From a wireless enabled product, connect to the HP Embedded Web Server (EWS) using the following IP address. ● 192.168.223.1 3. Find the Wireless Setup Wizard in the EWS and follow the instructions to manually
  • HP PageWide Pro 552dw | User Guide - Page 31
    software from 123.hp.com/ pagewide (recommended) or from the HP software CD provided with the printer. If you have not installed the HP printer software on documentation provided with the mobile device. NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct. 3. From
  • HP PageWide Pro 552dw | User Guide - Page 32
    not support Wi-Fi, you are not able to use Wi-Fi Direct. 3. From the computer, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP PageWide XXXX
  • HP PageWide Pro 552dw | User Guide - Page 33
    software from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer. 3. Follow the onscreen instructions. 4. When or change network settings ● Set or change the product password ● Manually configure TCP/IP parameters from the control panel ● Link speed and duplex
  • HP PageWide Pro 552dw | User Guide - Page 34
    IP address into the address bar of a web browser to open the HP Embedded Web Server. 3. Click the Network tab to obtain network information. You Ethernet Settings. 4. Touch Advanced Settings, and then touch IP Settings. 5. Touch Manual, and then touch IP Address. 6. Using the numeric keypad, do the
  • HP PageWide Pro 552dw | User Guide - Page 35
    NOTE: ● The setting must match with the network product to which you are connecting (a network hub, switch, gateway, router, or computer). ● Making changes to these settings causes the product to turn off and then on. Make changes only when the product is idle. 1. Open the control panel dashboard (
  • HP PageWide Pro 552dw | User Guide - Page 36
    3 Printer management and services ● HP Embedded Web Server ● Web Services ● HP Web Jetadmin software ● Product security features ● HP Printer Assistant in the printer software (Windows) ● HP Utility (OS X) ● AirPrint™ (OS X) 24 Chapter 3 Printer management and services ENWW
  • HP PageWide Pro 552dw | User Guide - Page 37
    software to install or configure, but you must have a supported web browser on the computer. To gain access to on the computer until you clear them manually. IMPORTANT: The cookies that the EWS the computer. These cookies are not sent to any HP websites. You can configure your browser to accept all
  • HP PageWide Pro 552dw | User Guide - Page 38
    supported web browser, type the product IP address into the address box. (To obtain the IP address, on the control panel dashboard, touch .) ● In the printer software, open the HP HP Printer Assistant. ● In OS X, use HP Utility or click System Preferences > Printers > HP PageWide Pro Web Services tab
  • HP PageWide Pro 552dw | User Guide - Page 39
    ™ for printing from Apple-supported products View information about the printer, such as product serial number, service ID, firmware version, and Web Services tab Use the Web Services tab to configure and enable HP Web Services for this product. You must enable HP Web Services to use the HP ePrint
  • HP PageWide Pro 552dw | User Guide - Page 40
    product including power management, date and time, printing and paper settings, email alerts, factory defaults, and firewall settings. printer is connected using a USB cable. HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any
  • HP PageWide Pro 552dw | User Guide - Page 41
    can also choose paper and print quality settings on the print preview screen. Set Up Web Services Before you set up Web Services, make sure your prints an information page. Follow the instructions on the information page to finish the setup. To set up Web Services using the EWS 1. Open the EWS
  • HP PageWide Pro 552dw | User Guide - Page 42
    the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. Use Web Services ● HP ePrint ● Print apps HP ePrint To use HP ePrint, do the following: ● Be sure you have an Internet- and email-capable computer or
  • HP PageWide Pro 552dw | User Guide - Page 43
    display, touch the Manage icon and follow the onscreen instructions. NOTE: You can also manage your print apps at the HP Connected website. Remove Web Services Use the following instructions to remove Web Services. To remove Web Services using the control panel 1. Open the control panel dashboard
  • HP PageWide Pro 552dw | User Guide - Page 44
    , monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin updates are periodically made available to provide support for specific product
  • HP PageWide Pro 552dw | User Guide - Page 45
    HP software. Port 9100 can be enabled or disabled. The product supports the ability to enable or disable Microsoft Web Services Dynamic Discovery (WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services supported guide (English only). ENWW Product security features 33
  • HP PageWide Pro 552dw | User Guide - Page 46
    , or web-enabled HP printer. You can sign into HP Connected using your existing ePrintCenter account or sign up for a new HP Connected account. Print tab Use the Print tab to view or manage print utilities. This tab includes the following items. 34 Chapter 3 Printer management and services ENWW
  • HP PageWide Pro 552dw | User Guide - Page 47
    and HP Eco Solutions. Tools tab Use the Tools tab to set and maintain the printer driver and software and to diagnose and resolve printing and connectivity problems. order supplies online, and find website support information. NOTE: The features available in HP Utility vary depending on the selected
  • HP PageWide Pro 552dw | User Guide - Page 48
    AirPrint™ (OS X) Your product supports printing with Apple's AirPrint for iOS 4.2 and Mac OS X v10.9 or later. Use AirPrint to print wirelessly to the or iPod touch (third generation or later). For more information, see Print with AirPrint (OS X). 36 Chapter 3 Printer management and services ENWW
  • HP PageWide Pro 552dw | User Guide - Page 49
    4 Paper and print media ● Understand paper use ● Supported media sizes ● Supported paper types and tray capacity ● Configure trays ● Load media ● Tips for selecting and using paper ENWW 37
  • HP PageWide Pro 552dw | User Guide - Page 50
    flat. ● Use only full sheets of labels. Letterhead or ● Use only letterhead or forms approved for use in preprinted forms HP PageWide products. ● Do not use raised or metallic letterhead. Heavy paper ● Use only heavy paper that is approved for use in HP PageWide products and meets the weight
  • HP PageWide Pro 552dw | User Guide - Page 51
    card and label sizes ● Supported photo media sizes Supported paper and print media sizes Size Letter Oficio 8.5 x 13 Oficio 216x340 mm Legal A4 Executive Statement A5 A6 B5 (JIS) B6 (JIS) 16k Custom Dimensions Tray 1 Tray 2 Optional Tray 3 Optional Tray 4 Electronic duplex printing 216
  • HP PageWide Pro 552dw | User Guide - Page 52
    inches) (148 x 200 mm) (5.8 x 7.9 inches) Tray 1 Tray 2 Optional Tray 3 Optional Tray 4 Supported photo media sizes Size 4x6 10x15cm L 5x7 Photo Media (5 x ) (3.5 x 5 inches) (127 x 178 mm) (5 x 7 inches) Tray 1 Tray 2 Optional Tray 3 Optional Tray 4 40 Chapter 4 Paper and print media ENWW
  • HP PageWide Pro 552dw | User Guide - Page 53
    ● HP Advanced Photo Papers Weight 60 to 175 g/m2 (16 to 47 lb) Up to 220 g/m2 (58 lb)1 Capacity1 Up to 50 sheets Up to 25 sheets Paper orientation Side to be printed on facedown, with the top edge toward the printer Side to be printed on facedown ENWW Supported paper types and tray capacity
  • HP PageWide Pro 552dw | User Guide - Page 54
    Up to 220 g/m2 (58 lb) Up to 100 sheets ● HP Brochure Glossy 180g ● Cardstock 176-220g ● HP Cover Matte 200g ● HP Advanced Photo Papers ● Envelope Up to 30 envelopes or labels. ● Heavy Envelope ● Labels NOTE: Trays 3 and 4 do not support envelope printing. 1 Capacity can vary depending on
  • HP PageWide Pro 552dw | User Guide - Page 55
    the job. Load special paper in Tray 1, and configure the tray for the paper type. From the software program print dialog, choose the paper type that matches the special paper loaded in the tray before sending the print job. Select Tray 1 as the Paper Source from the Paper/Quality tab (Windows) or
  • HP PageWide Pro 552dw | User Guide - Page 56
    2. Pull out the Tray 1 extension. 3. Open the paper guides completely, and then load the paper stack into Tray 1. 4. Close the paper guides against the loaded media. Load Tray 2 Tray 2 is the default (main) paper tray at the front of the product. NOTE: If you are not using Alternate Letterhead Mode
  • HP PageWide Pro 552dw | User Guide - Page 57
    . Close the length and width paper guides against the loaded media. 4. Push down on the paper to make sure that the stack is below the paper limit tabs on the side of the tray. 5. Put the tray into the product. Load optional Tray 3 Tray 3 is an optional accessory tray that attaches to the bottom of
  • HP PageWide Pro 552dw | User Guide - Page 58
    2. Open the paper length and width guides completely. 3. Place the paper in the tray and make sure that it is flat at all four corners. Close the length and width paper guides against the loaded media. 4. Push down on the paper to make sure that the stack is below the paper limit tabs on the front
  • HP PageWide Pro 552dw | User Guide - Page 59
    the bottom of the product. Tray 4 attaches to the bottom of Tray 3 and sits on top of the cart. Load media into Tray 4 as you did for Tray 3. Load envelopes You can load envelopes into Tray 1 or Tray 2. To load envelopes into Tray 1 1. Open Tray 1. 2. Pull out the Tray 1 extension. ENWW Load media
  • HP PageWide Pro 552dw | User Guide - Page 60
    envelopes face-up, with the top of the envelopes oriented toward the front of the tray. 3. Place the envelopes in the tray and make sure that they are flat at all four corners. Close the length and width paper guides against the loaded media. 4. Push down on the envelopes to make sure that the
  • HP PageWide Pro 552dw | User Guide - Page 61
    tab at the top of any screen downward, or touch the dashboard area on the home screen). 2. On the control panel dashboard, touch . 3. Touch Tray and Paper Management, and then touch Alternative Letterhead Mode and turn it on or off. To enable or disable ALM from the EWS 1. Type the product IP
  • HP PageWide Pro 552dw | User Guide - Page 62
    Load only one type of paper at a time into the tray. ● Make sure the paper is loaded correctly when loading from the tray. ● Do not overload the tray. ● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the tray: ◦ Multipart forms ◦ Media that is
  • HP PageWide Pro 552dw | User Guide - Page 63
    5 Cartridges ● HP PageWide cartridges ● Manage cartridges ● Replace cartridges ● Tips for working with cartridges ENWW 51
  • HP PageWide Pro 552dw | User Guide - Page 64
    HP PageWide cartridges HP policy on non-HP cartridges IMPORTANT: ● HP does not guarantee the quality or reliability of non-HP contents in HP cartridges. ● HP's cartridge warranty does not cover non-HP cartridges or cartridges with non-HP contents. ● HP's printer warranty does not cover repairs or
  • HP PageWide Pro 552dw | User Guide - Page 65
    . ● OS X: From the pop-up menu, select Copies and Pages. 4. Click the Paper/Quality tab. 5. Select General Office from the Print Quality drop-down list (Windows) or the cartridge, the product will shut down before any print problems occur. Check the estimated cartridge levels You can check
  • HP PageWide Pro 552dw | User Guide - Page 66
    for printing, and in printhead servicing, which keeps the cartridges printing smoothly HP SureSupply website. Order cartridges To order cartridges, visit the HP website . (At this time, some portions of the HP website are available in English only.) Ordering cartridges online is not supported
  • HP PageWide Pro 552dw | User Guide - Page 67
    a different cartridge for each color: yellow (Y), magenta (M), cyan (C), and black (K). NOTICE: ● To prevent print-quality problems, HP recommends replacing any missing cartridges with genuine HP cartridges as soon as possible. For more information, see Order cartridges. ● Never turn off the printer
  • HP PageWide Pro 552dw | User Guide - Page 68
    4. Do not touch the metal contacts on the cartridge. Fingerprints on the contacts can cause connection errors. 5. Insert the new cartridge into its slot. 6. Close the cartridge door. 56 Chapter 5 Cartridges ENWW
  • HP PageWide Pro 552dw | User Guide - Page 69
    Tips for working with cartridges Use the following tips to work with cartridges: ● To prevent print-quality problems, do the following: ◦ Always turn the printer off using the power button on the front, and wait until the power button light goes out. ◦ Make
  • HP PageWide Pro 552dw | User Guide - Page 70
    6 Print ● Print from a computer ● Print from the control panel ● Print with NFC ● Print with HP ePrint ● Print with AirPrint (OS X) ● Tips for print success 58 Chapter 6 Print ENWW
  • HP PageWide Pro 552dw | User Guide - Page 71
    Includes Letter, Envelope #10, and Japanese Envelope Chou #3 ● Paper source: Includes Printer Auto Select, Manual Feed, Tray 1, and Tray 2 ● Paper type: Includes Plain, Letterhead, Preprinted, Envelope, HP Advanced Photo Papers, HP Brochure Matte 180g, and Labels NOTE: If Alternative Letterhead Mode
  • HP PageWide Pro 552dw | User Guide - Page 72
    left, right, or neither side ● Pages per sheet: Print more than one page per sheet, with the option to print borders around each page special media, such as envelopes or photo paper, from the product. To print from a computer (OS X) These instructions apply to printing on various media including
  • HP PageWide Pro 552dw | User Guide - Page 73
    (OS X) 1. Load the supported media in the correct tray. For more information, see Supported media sizes. 2. On the File menu in the software program, click Print. 3. Make sure your printer is selected. 4. In the Presets menu, select a printing preset if needed. 5. On the Paper/Quality tab, click the
  • HP PageWide Pro 552dw | User Guide - Page 74
    by changing the settings in the printer driver software. ● Choose a preset color theme for a print job ● Adjust the color options for a print job manually ● Match colors to your computer screen ● Control access to color printing Choose a preset color theme for a print job 1. On the File menu in the
  • HP PageWide Pro 552dw | User Guide - Page 75
    ink onto adjacent areas of color on the printed page. Decreasing the spread works best for jobs printed on plain paper. NOTE: Changing color settings manually can affect output. HP recommends that only color graphics experts change these settings. 6. Click OK to save your adjustments and close the
  • HP PageWide Pro 552dw | User Guide - Page 76
    suite of color access control tools allows you to enable or disable color by individual users or groups and applications. For more information, visit the HP Universal Print Driver website. Print from the control panel Print using job storage You can create and store jobs on the product, which you or
  • HP PageWide Pro 552dw | User Guide - Page 77
    Apply job storage to one or all print jobs (Windows) 1. Do one of the following. ● For one print job: On the File menu in the software program, click Print. ● For all print jobs: Click Start, and do one of the following, depending on your operating system. ◦ Windows 10: Click Settings, click Devices
  • HP PageWide Pro 552dw | User Guide - Page 78
    protected with a PIN or password, touch All jobs without a PIN or password or All jobs with the same PIN or password and follow the onscreen instructions. 66 Chapter 6 Print ENWW
  • HP PageWide Pro 552dw | User Guide - Page 79
    on the road, you can print a document by sending an email with the HP ePrint app to your HP ePrintenabled printer. See Web Services for more information. NOTE: Obtain your HP ePrint email address while in the office. For instructions, see To find the HP ePrint email address. ENWW Print with NFC 67
  • HP PageWide Pro 552dw | User Guide - Page 80
    using Apple's AirPrint is supported for iPad (iOS 4.2), HP Mobile Printing site in another country/region or language. ● Load paper that matches the paper settings of the printer. To re-enable AirPrint AirPrint is enabled, by default. If it becomes disabled, you can use the following instructions
  • HP PageWide Pro 552dw | User Guide - Page 81
    lays flat and the edges are not bent or torn. ● Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the guides do not bend the paper in the tray. Printer settings tips (Windows) ● To change default print settings, do one of the following: ENWW Tips for print
  • HP PageWide Pro 552dw | User Guide - Page 82
    then click Set Preferences. For more information, see Open the HP Printer Assistant. ◦ On the File menu in the software program booklet. It places two pages on each side of a sheet that can then be folded into a booklet in half size of the paper. Select a binding method from the drop-down list, and
  • HP PageWide Pro 552dw | User Guide - Page 83
    7 Solve problems ● Problem-solving checklist ● Information pages ● Factory-set defaults ● Cleaning routines ● Jams and paper-feed issues ● Cartridge issues ● Printing issues ● Connectivity issues ● Wireless network issues ● Product software issues (Windows) ● Product software issues (OS X) ENWW 71
  • HP PageWide Pro 552dw | User Guide - Page 84
    checklist Follow these steps when trying to solve a problem with the product. ● Check that the product power not print, make sure paper is loaded in the tray, and check the control panel to see if paper is jammed inside the product. NOTE: Make sure the paper in the tray meets specifications for this
  • HP PageWide Pro 552dw | User Guide - Page 85
    ● The use of special paper (such as heavy paper and custom-size paper) ● Product processing and download problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported
  • HP PageWide Pro 552dw | User Guide - Page 86
    used HP cartridges Prints a page that helps solve problems with print quality Shows the current configuration settings and diagnostic results for the local network, gateway, DNS, proxy, and test server. This report is useful for resolving problems accessing the web. Shows a count of all paper sizes
  • HP PageWide Pro 552dw | User Guide - Page 87
    paper, ink, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as specks or smearing. This product automatically services on the control panel. If necessary, load paper in the requested tray. A page feeds through the product slowly.
  • HP PageWide Pro 552dw | User Guide - Page 88
    paper-handling problems. The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guides in the tray
  • HP PageWide Pro 552dw | User Guide - Page 89
    Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use Tray 1, the multipurpose tray on the left side of the printer, and then feed sheets manually one
  • HP PageWide Pro 552dw | User Guide - Page 90
    sure that all of the fragments are removed before you resume printing. Clear jams in Tray 2 1. Open Tray 2 by pulling it out and releasing the latch at the rear left of the tray. 2. Remove the jammed sheet by pulling it to the right and then out of the product. 78 Chapter 7 Solve problems ENWW
  • HP PageWide Pro 552dw | User Guide - Page 91
    3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in optional Tray 3 1. Open Tray 3. 2. Remove the jammed sheet by pulling it to the right and then out of the product. ENWW Jams and paper-feed issues 79
  • HP PageWide Pro 552dw | User Guide - Page 92
    If the jam cannot be cleared at the tray, try clearing the jam from the Tray 3 left door. 4. Close Tray 3. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in optional Tray 4 1. Open Tray 4. 80 Chapter 7 Solve problems ENWW
  • HP PageWide Pro 552dw | User Guide - Page 93
    2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. Close Tray 4. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in the left door 1. Open the left door. ENWW Jams and paper-feed issues 81
  • HP PageWide Pro 552dw | User Guide - Page 94
    sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments. 3. Close the left door. Clear jams in the output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears,
  • HP PageWide Pro 552dw | User Guide - Page 95
    with both hands. Set the duplexer aside, upright, on a piece of paper to prevent spills. NOTICE: When pulling out the duplexer, avoid making direct to try to feed the sheet through the print zone. You may need to gently pull on the sheet if it does not feed. Remove the sheet. 4. Lift the green tab
  • HP PageWide Pro 552dw | User Guide - Page 96
    depleted of that ink and is supplied with ink from the newly installed, genuine HP cartridge. Until the non-HP ink is depleted, print quality will be affected. Interpret control panel messages for cartridges do not need to replace the cartridges until prompted to. 84 Chapter 7 Solve problems ENWW
  • HP PageWide Pro 552dw | User Guide - Page 97
    installed. Recommended action No action necessary. Incompatible [color] Description You have installed a cartridge that is intended for use in a different HP product model. The product will NOT function with this print cartridge installed. Recommended action Install the correct cartridge for this
  • HP PageWide Pro 552dw | User Guide - Page 98
    indicated color cartridge. Non-HP cartridges installed Description No action . However, HP cannot recommend the use of non-HP supplies, either the cartridge with a genuine HP cartridge. Printer Failure Description the cartridges until prompted to. Problem with Print System Description The cartridge
  • HP PageWide Pro 552dw | User Guide - Page 99
    cleaning procedure from the toolbox might improve it. Problem with SETUP cartridges Description There is a problem with the SETUP cartridges and the printer cannot complete system initialization. Recommended action Visit the HP Customer Support website. Use SETUP cartridges Description The SETUP
  • HP PageWide Pro 552dw | User Guide - Page 100
    prints, there may be a communication problem between the product and the computer you HP software from 123.hp.com/pagewide (recommended) or from the HP HP Customer Support . ● If the paper type setting is not correct for the type of paper you are using, change the setting to the correct paper
  • HP PageWide Pro 552dw | User Guide - Page 101
    the files using ASCII characters. Improve print quality You can prevent most print-quality problems by following these guidelines. ● Check for genuine HP cartridges ● Use paper that meets HP specifications ● Use the correct paper type setting in the printer driver ● Use the printer driver that best
  • HP PageWide Pro 552dw | User Guide - Page 102
    that is designed for use in PageWide printers. ● Use paper that is not too rough. Using smoother paper generally results in better print quality. NOTE: Based on HP internal testing using a range of plain papers, HP highly recommends using papers with the ColorLok® logo for this product. For details
  • HP PageWide Pro 552dw | User Guide - Page 103
    button. 3. Click the Paper/Quality tab. 4. From the Paper Type drop-down list, 123.hp.com/pagewide (recommended) or from the HP software support for most users. ● Recommended for printing with Adobe® software programs or with other highly graphicsintensive software programs. ● Provides support
  • HP PageWide Pro 552dw | User Guide - Page 104
    then touch Align Printhead. Print a print-quality report Run a Print Quality report and follow the instructions. For more information, see Information pages. Connectivity issues Solve USB direct-connect problems If you have connected the product directly to a computer, check the USB cable. ● Verify
  • HP PageWide Pro 552dw | User Guide - Page 105
    the IP address. If you installed the product from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer, you can view or for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and
  • HP PageWide Pro 552dw | User Guide - Page 106
    make sure the wireless radio in the product is turned on. ● The service set identifier (SSID) is correct. Print a configuration page to determine the SSID point and the product. Make sure poles, walls, or support columns containing metal or concrete do not separate the product and problems ENWW
  • HP PageWide Pro 552dw | User Guide - Page 107
    then touch Network Configuration Page to print the report. 4. Compare the service set identifier (SSID) on the configuration report to the SSID in the . ● If you installed the printer software from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer, you can view
  • HP PageWide Pro 552dw | User Guide - Page 108
    Run, and then type cmd. b. Type ping followed by the service set identifier (SSID) for your network. c. If the window For instructions, see Information pages. Product software issues (Windows) Problem application that has an icon in the system tray, rightclick the icon, and select Close or
  • HP PageWide Pro 552dw | User Guide - Page 109
    Problem Solution 3. Click Printers. 4. Right-click the product driver icon, and then select Windows 7, installed using the fully featured installer: 1. Click Start. 2. Click All Programs. 3. Click HP. 4. Click your product. 5. Click Update IP Address to open a utility that reports the known ("
  • HP PageWide Pro 552dw | User Guide - Page 110
    installed, make sure that you have selected the correct printer in the Format For pop-up menu in the Print dialog box. 98 Chapter 7 Solve problems ENWW
  • HP PageWide Pro 552dw | User Guide - Page 111
    8 Service and support ● Customer support ● HP limited warranty statement ENWW 99
  • HP PageWide Pro 552dw | User Guide - Page 112
    from an HP technical support representative to solve a problem, contact HP Customer Support. Register your product www.register.hp.com Download software utilities, drivers, and electronic documentation HP Customer Support Get 24-hour Internet product support and troubleshooting and download
  • HP PageWide Pro 552dw | User Guide - Page 113
    HP limited warranty statement HP PRODUCT HP PageWide Pro 552dw DURATION OF LIMITED WARRANTY 1 year HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP
  • HP PageWide Pro 552dw | User Guide - Page 114
    -judicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under two-year legal guarantee. Austria, Belgium, ab. Die Rechte des Kunden sind in keiner Weise durch die 102 Chapter 8 Service and support ENWW
  • HP PageWide Pro 552dw | User Guide - Page 115
    de choisir d'exercer leurs droits au titre de la garantie limitée HP, ou auprès du vendeur au titre des garanties légales applicables . Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a été mise à sa charge par
  • HP PageWide Pro 552dw | User Guide - Page 116
    los beneficios bajo dicha garantía legal. A este respecto, la Garantía limitada de HP no limita o afecta en modo alguno los derechos legales del consumidor (www.hp.com/go/eu-legal). Para más información, consulte el siguiente enlace: Garantía legal del 104 Chapter 8 Service and support ENWW
  • HP PageWide Pro 552dw | User Guide - Page 117
    ). Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti. Norway HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale selskap innestår for garantien
  • HP PageWide Pro 552dw | User Guide - Page 118
    .europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). A fogyasztóknak jogában áll, hogy megválasszák, hogy a jótállással kapcsolatos igényüket a HP korlátozott 106 Chapter 8 Service and support ENWW
  • HP PageWide Pro 552dw | User Guide - Page 119
    áte kliknutím na následující odkaz: Zákonná záruka spotřebitele (www.hp.com/go/eu-legal) případně můžete navštívit webové stránky Evropsk prípadných nárokov však môže závisieť od rôznych faktorov. Služby Obmedzenej záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné práva zákazníka, ktorý
  • HP PageWide Pro 552dw | User Guide - Page 120
    webpagina: Wettelijke garantie van de consument (www.hp.com/go/eulegal) of u kan de website van het Europees Consumenten Centrum bezoeken (http://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumenten hebben 108 Chapter 8 Service and support ENWW
  • HP PageWide Pro 552dw | User Guide - Page 121
    . Međutim, razni faktori mogu utjecati na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na koji način ne utječe niti ne ograničava zakonska informacije potražite na ovoj adresi: Zakonsko jamstvo za potrošače (www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto Europskih potro
  • HP PageWide Pro 552dw | User Guide - Page 122
    /solving_consumer_disputes/non-judicial_redress/ ecc-net/index_en.htm). Tarbijal on õigus valida, kas ta soovib kasutada HP piiratud garantiid või seadusega ette nähtud müüjapoolset kaheaastast garantiid. Russia HP HP http://www.hp.com/support HP 110 Chapter 8 Service and support ENWW
  • HP PageWide Pro 552dw | User Guide - Page 123
    A Technical information ● Product specifications ● Environmental product stewardship program ● Regulatory information ENWW 111
  • HP PageWide Pro 552dw | User Guide - Page 124
    specifications ● Environmental specifications Print specifications For a list of supported print resolutions, visit the printer support website at HP Customer Support . Physical specifications Product Product dimensions (width x depth x height) HP PageWide Pro 552dw series 530 x 407 x 468 mm (20
  • HP PageWide Pro 552dw | User Guide - Page 125
    Altitude Tilt Operating Transporting 0 to 3048 m (0 to 10,000 ft) IMPORTANT: Use caution when moving the product after you install the cartridges. Tilting the product at an angle greater than 3 degrees can result in ink leakage. NOTE: Values are subject to change. ENWW Product specifications
  • HP PageWide Pro 552dw | User Guide - Page 126
    stewardship program ● Protecting the environment ● Ozone production ● Power consumption ● European Union Commission Regulation 1275/2008 ● Paper ● HP PageWide printing supplies ● Plastics ● Electronic hardware recycling ● Material restrictions - General battery information - Battery disposal in
  • HP PageWide Pro 552dw | User Guide - Page 127
    outlined in the product's Print Media Guide. This product is suitable for the use of recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002. HP PageWide printing supplies Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve resources
  • HP PageWide Pro 552dw | User Guide - Page 128
    at end-of-life. The batteries contained in or supplied by HP for this product include the following. HP PageWide Pro 552dw series Type Weight Location User-removable Lithium Manganese Dioxide 3.0 life of the product. Any attempt to service or replace this battery should be performed by a qualified
  • HP PageWide Pro 552dw | User Guide - Page 129
    that helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/ epeat_printers.pdf. Disposal of waste equipment by users This symbol means do not dispose
  • HP PageWide Pro 552dw | User Guide - Page 130
    Toxic and hazardous substance table (China) Restriction on hazardous substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur Restriction on hazardous substances statement (Ukraine) 3 2008 № 1057 Restriction of hazardous substance statement (India) 118 Appendix A Technical
  • HP PageWide Pro 552dw | User Guide - Page 131
    China energy label for printer, fax, and copier China SEPA Eco Label user information ENWW Environmental product stewardship program 119
  • HP PageWide Pro 552dw | User Guide - Page 132
    model number Regulatory Model Number PageWide Pro 552dw PageWide Pro 552dw VCVRA-1503-00 VCVRA- and used in accordance with the instructions, may cause harmful interference to made to this device that are not expressly approved by HP may void the user's authority to operate the equipment.
  • HP PageWide Pro 552dw | User Guide - Page 133
    further information, contact: Manager of Corporate Product Regulations, HP Inc., 1501 Page Mill Road, Palo Alto, CA including interference that may cause undesired operation. VCCI statement (Japan) Power cord instructions Make sure your power source is adequate for the product voltage rating. The
  • HP PageWide Pro 552dw | User Guide - Page 134
    with these directives is assessed using applicable European Harmonised Standards. The full Declaration of Conformity can be found at the following website: www.hp.com/go/certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label
  • HP PageWide Pro 552dw | User Guide - Page 135
    Additional statements for wireless products ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Canadian statements ● Japan statement ● Notice to users in Korea ● Taiwan statement ● Mexico statement Exposure to radio frequency radiation Notice to users in Brazil Canadian
  • HP PageWide Pro 552dw | User Guide - Page 136
    Japan statement Notice to users in Korea Taiwan statement Mexico statement Aviso para los usuarios de México La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe
  • HP PageWide Pro 552dw | User Guide - Page 137
    121 Jetadmin, HP Web 32 K Korean EMC statement 121 L left door jams, clearing 81 link speed settings 22 loading envelopes input tray 47, 48 loading letterheadloading preprinted forms input tray 49 loading paper input tray 43 M Mac problems, troubleshooting 97 Macintosh support 100 maintenance check
  • HP PageWide Pro 552dw | User Guide - Page 138
    /IP manually configuring IPv4 parameters 22 technical support online 100 touch screen, clean 75 Tray 1 jams, clearing 77 Tray 2 jams, clearing 78 Tray 3 jams, clearing 79 Tray 4 jams, clearing 80 trays default paper size 42 jams, clearing 78, 79, 80 troubleshooting checklist 72 jams 76 Mac problems
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
HP PageWide Pro 552dw series
User Guide