HP PageWide XL 3900 User Guide

HP PageWide XL 3900 Manual

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  • HP PageWide XL 3900 | User Guide - Page 1
    HP PageWide XL 3900 MFP User Guide
  • HP PageWide XL 3900 | User Guide - Page 2
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP PageWide XL 3900 | User Guide - Page 3
    your printer ...2 Safety precautions ...2 Main components ...7 Front panel ...8 HP Utility ...12 Embedded Web Server ...13 Turn the printer on of information ...35 2 Paper handling ...36 General information and tips ...37 Supported paper types ...38 Paper status ...40 Load paper ...40 Unload paper
  • HP PageWide XL 3900 | User Guide - Page 4
    89 Troubleshooting ...89 5 Sending a job to print ...94 Print from the driver ...95 Print from a USB flash drive ...98 Print by email (HP ePrint) Scanning and copying (MFP only) ...109 Quicksets ...110 Scanning ...110 Copying ...115 Scanner preferences ...120 Scanner troubleshooting ...120 Scanner
  • HP PageWide XL 3900 | User Guide - Page 5
    Clean the scanner's glass plate (MFP only) ...155 Replace the scanner's glass plate (MFP only) ...157 Calibrate the scanner (MFP only) ...160 Replace the folder's 168 Non-HP accessories ...169 12 When you need help ...170 Request support ...171 Customer Self-Repair ...171 Service information ...171
  • HP PageWide XL 3900 | User Guide - Page 6
    vi ENWW
  • HP PageWide XL 3900 | User Guide - Page 7
    1 Introduction ● Welcome to your printer ● Safety precautions ● Main components ● Front panel ● HP Utility ● Embedded Web Server ● Turn the printer on and off ● Internal prints ● Preparing your printer ● Accessibility ● Other sources of information ENWW 1
  • HP PageWide XL 3900 | User Guide - Page 8
    you have the MFP model. Some major ● HP PageWide XL pigment drivers by using the HP DesignJet Universal Print Driver serviceable parts inside the printer except those covered by HP's Customer Self Repair program (see http://www.hp.com/go/selfrepair/). Refer servicing of other parts to qualified service
  • HP PageWide XL 3900 | User Guide - Page 9
    Japan only) operate at hazardous voltages capable of causing death or serious personal injury. The printer uses one power cord. Unplug the power cord before servicing the printer. To avoid the risk of electric shock: ● The printer must be connected to earthed mains outlets only. ● Do not attempt to
  • HP PageWide XL 3900 | User Guide - Page 10
    supply voltage specified on the nameplate. ● Use only the power cord supplied by HP with the printer. Do not use a damaged power cord. Do not use the . ● Do not try to dismantle the cutter assembly: refer servicing to qualified service personnel. ● Do not stand on the drawers: the printer could
  • HP PageWide XL 3900 | User Guide - Page 11
    paper rolls. Ink handling HP recommends that you wear gloves manual to ensure the proper use of the printer and to prevent the printer from being damaged. Follow the instructions servicing. CAUTION: Double pole. Neutral fusing. Before starting, read and follow the operating and safety instructions
  • HP PageWide XL 3900 | User Guide - Page 12
    You are recommended to wear gloves when handling the cleaning container. This label is located on the cleaning container and by the access to the service carriage. Do not use the drawers as stairs: the printer could overbalance. This label is located on the drawers. Do not touch the starwheels: they
  • HP PageWide XL 3900 | User Guide - Page 13
    Main components The following front and rear views of the printer illustrate the main components. Front view 1. Print bar 2. Front panel 3. Ink cartridges 4. Paper access front cover 5. Drawer 6. Maintenance cartridge Rear view 1. Output module 2. Paper output 3. Power switch and plug ENWW Main
  • HP PageWide XL 3900 | User Guide - Page 14
    4. LAN connections 5. Cleaning container Front panel The front panel is a touch-sensitive screen with a graphical user interface, located on the front right of the printer. It can rotate 360 degrees horizontally, so you can use it from the front or rear of the printer. It can also be tilted to
  • HP PageWide XL 3900 | User Guide - Page 15
    at the bottom of the screen: ● The first main screen provides direct access to the important printer functions, depending on your printer model and accessories. MFP screen ● The all-app screen displays a list of all apps available in your printer, and the status of each of them. ● The widget screen
  • HP PageWide XL 3900 | User Guide - Page 16
    at the left, and a white moving light appears. Yellow light The printer can print, but there is something wrong. If the problem persists, contact your support representative. While printing, you will see a yellow instead of a white light. Red light The printer is unable to print and needs
  • HP PageWide XL 3900 | User Guide - Page 17
    or drawer ● By sending a print job ● By inserting a page into the scanner (MFP only) The printer wakes up in several seconds, more quickly than if it is completely (with the Print Spooler) and Remote Printer Management with the HP Utility and Web JetAdmin continue to be available during sleep mode.
  • HP PageWide XL 3900 | User Guide - Page 18
    sometimes referred to collectively as the HP Utility in this guide. ● Under Windows, start the HP DesignJet Utility from the icon on your taskbar or from Start > All Programs > HP > HP DesignJet Utility > HP DesignJet Utility. This launches the HP DesignJet Utility, showing the printers installed
  • HP PageWide XL 3900 | User Guide - Page 19
    , install new firmware, and troubleshoot problems. Service engineers can use it to retrieve internal information that helps to diagnose printer problems. You can access the Embedded options. If you specify a language that it cannot support, it functions in English. ENWW Embedded Web Server 13
  • HP PageWide XL 3900 | User Guide - Page 20
    To change the language, change your Web browser's language setting. For example, in Chrome, click Settings > Language (in the advanced settings view), and make sure that the language you want is at the top of the list in the dialog box; or, in Internet Explorer version 8, go to the Tools menu and
  • HP PageWide XL 3900 | User Guide - Page 21
    used per color (the accuracy of these estimates is not guaranteed) - HP-GL/2 palette shows the color or grayscale definitions in the currently selected available (PostScript printers only) - Print folder pattern ● Service information prints - Print current information - Print usage information
  • HP PageWide XL 3900 | User Guide - Page 22
    here it is possible, though not normally necessary, to change the settings manually; this can also be done remotely using the Embedded Web Server. For network (Windows) The following instructions apply if you intend to print from software applications using a printer driver. See Sending a job to
  • HP PageWide XL 3900 | User Guide - Page 23
    13). 2. Download the printer software from HP's website at http://www.hp.com/go/pagewidexlseries/support/ drivers. 3. Select Windows or Mac OS printer does not support AppleTalk. The following instructions apply if you intend to print from software applications using a printer driver. See Sending a
  • HP PageWide XL 3900 | User Guide - Page 24
    the front panel and tap . Note the mDNS service name of your printer. 2. Access the install package from HP's website: http://www.hp.com/go/pagewidexlseries/support/drivers. If prompted, select your printer from the list. 3. When the PageWide Printer window appears on your screen, click Software
  • HP PageWide XL 3900 | User Guide - Page 25
    You can check that the printer is able to connect to HP services by tapping status there. , then , and verifying the If there is any problem connecting to HP, you will be provided with a description of the problem and some possible solutions. Configure the Customer Involvement Program and other
  • HP PageWide XL 3900 | User Guide - Page 26
    HP Connected screen to access the following options: ● HP Connected Connectivity menu: You can enable or disable HP Connected for this printer, or completely remove it from the HP Connected service manually. problem with the current version. Configure a scan-to-network or scan-to-FTP folder (MFP
  • HP PageWide XL 3900 | User Guide - Page 27
    Server, click the Setup tab and then Scan to network. See Embedded Web Server on page 13. Alternatively, in the HP Utility, click the Settings tab and then Scan to network. See HP Utility on page 12. 2. On the Scan to Network page, click Add network folder, and fill in the various
  • HP PageWide XL 3900 | User Guide - Page 28
    Set this network destination as a default. If you have installed HP SmartStream, the option to set it as a destination appears. that it can access the network folder. If not, see Cannot access the network folder or HP SmartStream (if installed as an accessory) on page 129. You can check at any later
  • HP PageWide XL 3900 | User Guide - Page 29
    4. In the Sharing tab, click the Advanced Sharing button. 5. Check the Share this folder box. 6. You need to ensure that the 'scanner user' has full read/write control over the shared folder. To do this, click Permissions and grant Full Control to the user (or to any suitable group that includes
  • HP PageWide XL 3900 | User Guide - Page 30
    7. If there is a Security tab in the Properties window for your folder, then you must also grant the same user Full Control over the folder in the Security tab. Only some file systems such as NTFS require this. The 'scanner user' can now access the folder and write files to it. Next, you must
  • HP PageWide XL 3900 | User Guide - Page 31
    appear in the From: field of all the email messages sent by the printer. This is not the same email address that is used by HP Connected. ● Attachment size limit: The maximum size of a file attached to an email message. When you scan to email from the front panel, you will
  • HP PageWide XL 3900 | User Guide - Page 32
    configuration. Configure the email address book (MFP only) The printer uses LDAP v3, firmware release dated January 2016 or later. The following instructions explain how to use LDAP to connect the printer performing a new search. Printers that support LDAP also support the use of a standard outgoing
  • HP PageWide XL 3900 | User Guide - Page 33
    4. Click Enable network contacts (use LDAP server). 5. Click the Add button to proceed to the LDAP configuration page. 6. In the LDAP server address box, enter the name of the LDAP server (for example, ldap.mycompany.com). If you do not know the LDAP server, contact the server administrator and
  • HP PageWide XL 3900 | User Guide - Page 34
    following ways: ● In the HP DesignJet Utility for Windows: from the Admin tab, click Printer settings > Accounting. ● In the HP Utility for Mac OS X: server (see Configure the email server on page 25). The notification service is always turned on, but all specific notifications are turned off by
  • HP PageWide XL 3900 | User Guide - Page 35
    that are used by printing and management tools such as the HP Utility, HP SmartStream, and SDK for RIPs. ● Scan remote-control Web service (MFP only): Enable or disable Web services that are used to control the server remotely. If an administrator password has been set, it must be given in order
  • HP PageWide XL 3900 | User Guide - Page 36
    to the front panel. ● Moderate Lock: In addition to the Minimum Lock, denies access to all printer settings, the job queue, information and service prints, and the printer log. ● Intermediate Lock: In addition to the Moderate Lock, denies access to the paper, ink supplies, maintenance options, and
  • HP PageWide XL 3900 | User Guide - Page 37
    Sign-in methods Currently, the only available sign-in method is Local device, referring to local accounts that have access codes between 4 and 8 digits long, stored on the printer's hard disk. Device user accounts There are four available actions: ● New: Add a new user account. ● Edit: Edit the
  • HP PageWide XL 3900 | User Guide - Page 38
    NOTE: To use some functions, you must be able to use the higher-level function: for example, Print from USB requires Print. NOTE: All users have at least guest permissions. NOTE: The Firmware Update function means, in this context, automatic firmware updates. To block firmware updates from a USB
  • HP PageWide XL 3900 | User Guide - Page 39
    TNhuemnubmebreorfoHf PprDinetesrisgnyojeuthparvienters supported (only one drivers available at http://www.hp.com/go/PageWideXL/drivers. Universal Windows driver for fleet of HP Designjet printers and Page wide XL series printers ENWW • Use this extended driver If managing a fleet of HP PageWide
  • HP PageWide XL 3900 | User Guide - Page 40
    HP DesignJet and PageWide XL printers: it facilitates installation and queue management. The driver includes HP-GL/2 and PostScript options. Universal Windows driver configuration tool The Universal Windows driver to https://support.hp.com/us-en/document/c05658213. Mac OS drivers Raster driver ● ●
  • HP PageWide XL 3900 | User Guide - Page 41
    to making its products and services accessible to people with disabilities. Other sources of information The following documents can be downloaded from http://www.hp.com/go/pagewidexlseries/support/manuals/: ● Introductory information ● User's guide ● Legal information ● Limited warranty The
  • HP PageWide XL 3900 | User Guide - Page 42
    2 Paper handling ● General information and tips ● Supported paper types ● Paper status ● Load paper ● Unload paper ● Paper options ● Store paper ● Cannot load paper ● Protect a paper type ● Paper jam 36 Chapter 2 Paper handling ENWW
  • HP PageWide XL 3900 | User Guide - Page 43
    General information and tips ● All paper widths must be between 279 mm (11 in) and 1016 mm (40 in), and the roll core must be 76 mm (3 in) in diameter. ● When handling photo paper, wear cotton gloves to avoid transferring oils onto the paper. ● Each drawer can be loaded with two paper rolls (front
  • HP PageWide XL 3900 | User Guide - Page 44
    paper types The following paper types are compatible with your printer. Supported HP papers Name Plain paper HP Universal Bond Paper, 3-in core HP Bright White Inkjet Paper, 3-in core HP Premium Bond Paper, 3-in core Coated paper Width Length Product number 16.5 in (420 mm) 18 in (457 mm
  • HP PageWide XL 3900 | User Guide - Page 45
    Heavyweight Coated Paper, 3-in core Poster paper HP Production Matte Poster Paper, 3-in core HP Production Satin Poster Paper, 3-in core HP Gloss Poster Paper, 3-in core Banner HP Matte Polypropylene, 3-in core Other supported paper types Plain papers Plain paper < 90 g/m² Plain paper
  • HP PageWide XL 3900 | User Guide - Page 46
    Poster papers ● Poster matte paper ● Poster satin paper ● Poster gloss paper ● Photo semi-gloss paper ● Blue-back paper Banner and sign ● Polypropylene ● Tyvek 135 g/m² Blueprint ● Blueprint Paper status The paper source displays the drawers in your printer, and one of the following status
  • HP PageWide XL 3900 | User Guide - Page 47
    2. Open the drawer. WARNING! Do not stand on the drawer: the printer could fall over. CAUTION: MFP only: Do not leave the roll on top of the scanner. TIP: You can load more than one roll at the same time. TIP: Load
  • HP PageWide XL 3900 | User Guide - Page 48
    5. Place the roll into the drawer between the hubs, with the paper edge as shown. Do not load the roll at an angle, like this: 6. Slide the hubs back towards the center so that they engage with the roll. 7. Ensure that the hubs are fitted tightly to the roll on both sides. 42 Chapter 2 Paper
  • HP PageWide XL 3900 | User Guide - Page 49
    8. Important: Close the locking levers on the left and right hubs. 9. Feed the paper into the appropriate slot: the front slot for the front roll, the rear slot for the rear roll. TIP: The rear roll may need extra roll-ups to facilitate automatic feeding. Do not stop feeding until the paper is
  • HP PageWide XL 3900 | User Guide - Page 50
    13. Select the paper type on the front panel. The front panel remembers the last paper type loaded in this position, in case that helps. 14. When you are ready, tap Finish and check. The printer checks the position, width, and length of the loaded paper. The width and length are displayed on the
  • HP PageWide XL 3900 | User Guide - Page 51
    5. Slide the hubs to the side so that you can remove the roll. 6. Remove the roll (or the core, if only the core is left). 7. Close the locking levers on the left and right hubs. 8. Close the drawer. Paper options To see the paper options, tap . The following options are available: ● Edit type: You
  • HP PageWide XL 3900 | User Guide - Page 52
    specifications. TIP: When loading rear rolls, you must feed more paper manually (about 40 cm, or 16 in) than with front rolls. Protect a paper just select the paper type explicitly when submitting the job from a printer driver or other job submission software. NOTE: If a protected paper type
  • HP PageWide XL 3900 | User Guide - Page 53
    the issue automatically. If it cannot, it stops, and you must fix the problem manually. The front panel starts the paper jam wizard to display where the jam occurs and how to fix it. Clear the paper jam as instructed on each screen of the wizard. When you have removed all the paper
  • HP PageWide XL 3900 | User Guide - Page 54
    is there already. CAUTION: Take care not to cut yourself when moving the cutter. CAUTION: Do not dismantle the cutter assembly: refer it to qualified service personnel for servicing. 48 Chapter 2 Paper handling ENWW
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    5. Remove the paper, cutting it manually if necessary. 6. Make sure there are no loose pieces of paper left in the drawer. 7. Close the front cover of the drawer. 8. Rewind the paper. ENWW Paper jam 49
  • HP PageWide XL 3900 | User Guide - Page 56
    9. Cut off the leading edge of the paper if it has been damaged. 10. Rewind again and feed the paper into the slot. 11. Use the paper-cut button to cut the leading edge again. 12. Close the drawer. 13. Wait until the printer is ready for paper. 14. The printer resumes the job and automatically
  • HP PageWide XL 3900 | User Guide - Page 57
    2. Pull out the paper. CAUTION: Be careful to pull out only the paper and not the struts of the printer. 3. Cut the paper if necessary. IMPORTANT: Use scissors for this purpose, not a single blade. 4. Make sure there are no loose pieces of paper left. 5. Close the front cover. 6. Wait until the
  • HP PageWide XL 3900 | User Guide - Page 58
    2. Open the top-stacker cover. 3. Empty the top stacker. 52 Chapter 2 Paper handling ENWW
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    4. Locate and pull the left handle to open the print-bar cover. 5. Remove any paper from the belts area. 6. Close the print-bar cover. 7. Close the top-stacker cover. ENWW Paper jam 53
  • HP PageWide XL 3900 | User Guide - Page 60
    8. Check that there is no paper in the output zone at the rear of the printer. Be careful with the pinchwheels. 9. Ensure that no pieces of paper are left in the printer. Paper jam in the top stacker 1. Locate the top-stacker cover. 54 Chapter 2 Paper handling ENWW
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    2. Open the top-stacker cover and remove the paper. 3. Close the top-stacker cover. ENWW Paper jam 55
  • HP PageWide XL 3900 | User Guide - Page 62
    4. Locate the top-stacker rear cover. 5. Open the top-stacker rear cover and remove the paper. 6. Close the top-stacker rear cover. 56 Chapter 2 Paper handling ENWW
  • HP PageWide XL 3900 | User Guide - Page 63
    7. Check that there is no paper in the output zone. Be careful with the pinchwheels. 8. Ensure that no pieces of paper are left in the printer. Paper jam in the folder input (HP F60, HP F70, and HP PageWide XL folders) 1. Lift the folder tray. 2. Remove the paper from the tray. ENWW Paper jam 57
  • HP PageWide XL 3900 | User Guide - Page 64
    3. Pull the paper to remove it from the printer. Be careful with the pinchwheels. 4. Ensure that no pieces of paper are left in the printer. 5. Close the folder tray. Paper jam in the no-fold tray (HP F60, HP F70, and HP PageWide XL folders) 58 Chapter 2 Paper handling ENWW
  • HP PageWide XL 3900 | User Guide - Page 65
    IMPORTANT: This operation must be performed by a service engineer or by someone else with appropriate training. 1. all pages of the job have been printed. Paper jam on the fan-folding path (HP F60, HP F70, and HP PageWide XL folders) 1. Try to remove the paper by pulling it from the no-fold tray.
  • HP PageWide XL 3900 | User Guide - Page 66
    from behind the folder. Open the fan-fold cover to stop the folder motor, and remove the paper. Paper jam on the cross-folding path (HP F60, HP F70, and HP PageWide XL folders) 1. Open the cross-folding cover. 60 Chapter 2 Paper handling ENWW
  • HP PageWide XL 3900 | User Guide - Page 67
    2. Remove the paper. CAUTION: Take care to avoid injury. 3. Close the cover. 4. Wait until the printer is ready for paper. 5. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed. Paper jam in the high-capacity
  • HP PageWide XL 3900 | User Guide - Page 68
    4. Remove the paper from the high-capacity stacker. 5. Remove the paper from the printer. 6. Close the output module. 7. Reconnect the high-capacity stacker. 62 Chapter 2 Paper handling ENWW
  • HP PageWide XL 3900 | User Guide - Page 69
    job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed. Paper jam in the scanner (MFP only) 1. Empty the top stacker. 2. Pull out the top stacker. 3. There is a small lever at the rear left of the scanner. Slide the lever up
  • HP PageWide XL 3900 | User Guide - Page 70
    6. Close the cover. 7. Close the top stacker. 8. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed. 64 Chapter 2 Paper handling ENWW
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    3 Ink system ● Ink cartridges ● Print bar ● Cleaning container ● Maintenance cartridge ● Safe mode ENWW 65
  • HP PageWide XL 3900 | User Guide - Page 72
    the front panel: ● OK: The cartridge is working normally. ● Reseat: The cartridge is not responding, but removing and reinserting it may solve the problem. ● Replace: The cartridge has been identified as faulty. It should be replaced by a functional cartridge. ● Low on ink: The cartridge is low on
  • HP PageWide XL 3900 | User Guide - Page 73
    Ink cartridge part numbers PageWide Printer 400 ml 1XB40A 1XB39A 1XB37A 1XB38A HP 849 400-ml Black Ink Cartridge HP 849 400-ml Cyan Ink Cartridge HP 849 400-ml Magenta Ink Cartridge HP 849 400-ml Yellow Ink Cartridge Replace ink cartridges on the fly You can replace a cartridge at any time when
  • HP PageWide XL 3900 | User Guide - Page 74
    as far as it will go. 5. Follow the instructions in the front panel. 6. When you have replaced reprinted in full. HP recommends that you replace an empty cartridge with a new HP cartridge. See Ink that are related to the cartridge, nor for any problems due to ink contamination. ● You will invalidate
  • HP PageWide XL 3900 | User Guide - Page 75
    starts. Follow the instructions displayed on the front panel. If your cartridge is not an Original HP cartridge, HP recommends that you stop in the the ink cartridge information on the front panel. Ink cartridge troubleshooting 1. Check that you have the correct type of cartridge (model number).
  • HP PageWide XL 3900 | User Guide - Page 76
    the printheads are automatically tested at regular intervals, and automatically serviced when necessary. This takes a little time and can identified as faulty, but removing and reinserting it may perhaps solve the problem. ● Remove: The printhead needs to be removed. ● Printhead replacement
  • HP PageWide XL 3900 | User Guide - Page 77
    that the warranty conditions have been breached (for example, expired or non-HP ink has been used). You can check the warranty status in the printer of its life. Alternatively, a test print may indicate a printhead problem before the printer detects it. CAUTION: Avoid touching pins, leads,
  • HP PageWide XL 3900 | User Guide - Page 78
    3. Locate the top-stacker cover. 4. Open the top-stacker cover. 5. Locate and pull the left handle to open the print-bar cover. 72 Chapter 3 Ink system ENWW
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    6. Open the internal cover. 7. Pull the blue handle to open the latch. 8. Pull the latch to place it on the cover. ENWW Print bar 73
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    9. Extract the printhead, using the handle. 10. Slowly remove the protective caps from the new printhead in the order shown below. 74 Chapter 3 Ink system ENWW
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    11. Insert the new printhead in the correct orientation, clipping it into place. 12. Close the latch. ENWW Print bar 75
  • HP PageWide XL 3900 | User Guide - Page 82
    13. Close the blue handle. 14. Close the internal cover. 15. Close the print-bar cover. 16. Close the top-stacker cover. 76 Chapter 3 Ink system ENWW
  • HP PageWide XL 3900 | User Guide - Page 83
    cartridge clean the printheads automatically. Avoid removing printheads unnecessarily. Printhead troubleshooting 1. Check that you have the correct type of printhead (model latched the printhead cover. 5. If you still have problems when printing, see Print quality on page 146. ENWW Print bar 77
  • HP PageWide XL 3900 | User Guide - Page 84
    switched on, otherwise the counters may not work properly. If the printer continues operating while the container is incorrectly installed or connected, HP will not be responsible for any resulting damage or cleaning expenses. You can check the cleaning container status in the front panel. Cleaning
  • HP PageWide XL 3900 | User Guide - Page 85
    . 7. Make sure that you comply with all applicable federal, state, and local regulations when disposing of ink system consumables. Cleaning container troubleshooting If the cleaning container is correctly installed but the printer does not detect it, first try taking it out and putting it back again
  • HP PageWide XL 3900 | User Guide - Page 86
    ● Almost finished ● Finished Maintenance cartridge part number The HP 841 maintenance cartridge has the part number F9J48A. Replace the printheads do not become dry. If the front panel shows an error, close the service door. 1. Remove the packaging from the new maintenance cartridge. 2. Start the
  • HP PageWide XL 3900 | User Guide - Page 87
    3. When prompted by the front panel, open the maintenance cartridge door. IMPORTANT: When removing a maintenance cartridge, remember that it contains ink. Therefore, wear gloves and hold the cartridge by the handle. 4. To remove the maintenance cartridge, grip the handle and slide it out. 5. If you
  • HP PageWide XL 3900 | User Guide - Page 88
    the percentage of cloth remaining. This information is used by the printer to estimate when the cartridge will need replacing. Maintenance cartridge troubleshooting If the printer does not detect the maintenance cartridge that you have inserted, open the door and make sure the maintenance cartridge
  • HP PageWide XL 3900 | User Guide - Page 89
    print. NOTE: This printer is not designed to use continuous ink systems. To resume printing, remove the continuous ink system and install genuine HP (or compatible) cartridges. NOTE: This printer is designed for ink cartridges to be used until they are empty. Refilling cartridges prior to depletion
  • HP PageWide XL 3900 | User Guide - Page 90
    4 Networking ● Introduction ● Control network protocols ● Front-panel menu items ● Link configuration methods ● Troubleshooting 84 Chapter 4 Networking ENWW
  • HP PageWide XL 3900 | User Guide - Page 91
    is required. The embedded Jetdirect print server supports connection to IEEE 802.3 10Base-T Ethernet, or half-duplex mode. However, you can manually configure the link using the printer's front panel HP Jetdirect Print Server Administrator's Guide for your print server model. ENWW Introduction 85
  • HP PageWide XL 3900 | User Guide - Page 92
    characters, used to identify the device. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx, where xxxxxx An address in the form 169.254.x.x is assigned automatically. Manual : Use the Manual Settings menu to configure TCP/ IPv4 parameters. This menu
  • HP PageWide XL 3900 | User Guide - Page 93
    .254.x.x is set. Legacy : The address 192.0.0.192 is set, consistent with older HP Jetdirect devices. Specify the IP address (n.n.n.n) of a Primary DNS Server. NOTE: This item appears only if Manual configuration is a higher priority than DHCP in the Config. Precedence table, configured through the
  • HP PageWide XL 3900 | User Guide - Page 94
    can be up to 255 octets. For some networks, you may need to contact your Independent Service Provider (ISP) for the proxy server address. Type the port number used by the proxy server for client support. The port number identifies the port reserved for proxy activity on your network, and can be
  • HP PageWide XL 3900 | User Guide - Page 95
    link operation with the network. When connecting to network hubs and switches that do not support auto-negotiation, the printer will configure itself for 10 Mbps or 100 Mbps half-duplex a BootP or DHCP server ● Network management tools such as HP Web Jetadmin ENWW Link configuration methods 89
  • HP PageWide XL 3900 | User Guide - Page 96
    Check that the status indicator lights (LEDs) are providing proper status. See the HP Jetdirect Print Servers Administrator's Guide for your print server model to interpret and troubleshoot other messages. Reset network parameters If you accidentally misconfigured the printer's network settings
  • HP PageWide XL 3900 | User Guide - Page 97
    itself onto the network at the proper speed and communication mode. ● OFF: You must manually configure the link speed and communication mode using the front panel. Your settings must match those random or inexplicable errors (misplaced lines, partial graphics, and so on). ENWW Troubleshooting 91
  • HP PageWide XL 3900 | User Guide - Page 98
    require further action, take the action to resolve the problems. 6. If all else fails, turn the printer off HP Utility on page 12. 2. Make sure your printer driver is available and working correctly for the HP DesignJet Utility in Windows. 3. From the front panel, tap , then Security > Web services
  • HP PageWide XL 3900 | User Guide - Page 99
    ● Make sure that there are no network link issues. See Link troubleshooting on page 90. ● Take into account that, in network deployments with network issues when using tools such as HP SmartStream or thirdparty RIPs, check that the RIP printing service and high-speed printing ports 9101 and 9102
  • HP PageWide XL 3900 | User Guide - Page 100
    From HP SmartStream: See the HP SmartStream documentation at http://www.hp.com/go/ smartstreampagewidexl/manuals/. ● From a printer driver: Print different companies. See your RIP vendor's documentation. ● MFP only: Copy a file. See Scanning and copying (MFP only) on page 109. ● Print a file that
  • HP PageWide XL 3900 | User Guide - Page 101
    , we recommend installation using the install package that you can download from HP's website http://www.hp.com/go/ pagewidexlseries/support/drivers, so that all of the printer software is installed. Check and change main driver settings There are a relatively large number of print settings that you
  • HP PageWide XL 3900 | User Guide - Page 102
    TIP: In general you are recommended to use the default settings unless you know that they do not meet your requirements. The printer will apply its own policies regarding roll and paper to choose the most suitable for your job. TIP: Windows only: If you intend to reuse a particular group of settings
  • HP PageWide XL 3900 | User Guide - Page 103
    The printer drivers support any accessories such as a stacker or folder connected to your printer. The printer's default output is also the driver's default output. However, from the driver you can change the output destination and other options such as the folding style, collation, and first or
  • HP PageWide XL 3900 | User Guide - Page 104
    one or more TIFF, JPEG, HP-GL/2, RTL, PDF, or PostScript files into the printer's USB port. NOTE: To print PDF or PostScript file, you must have indicated with . 3. Select a file to be printed. Multipage documents are supported only in PDF files; in this case, you can also select a page to print.
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    by default, but can be enabled from the front panel by tapping , then Connectivity > HP Connected > HP ePrint connectivity. You can also configure HP ePrint from the front panel's HP Connected screen. When enabled, the HP ePrint icon is added to the front panel as shown below: ENWW Print by
  • HP PageWide XL 3900 | User Guide - Page 106
    without needing any printer driver. There are a few limitations that you should bear in mind: ● The attached files to be printed must be in PDF, JPEG, or TIFF print-quality modes are for 1-pass printing (in contrast to HP DesignJet printers), several parameters such as print speed, color strategy,
  • HP PageWide XL 3900 | User Guide - Page 107
    ENWW Select print quality 101
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    6 Queue management ● Job queue introduction ● Job queue actions ● Job queue options ● Default printing preferences ● Job deletion ● Job queue in the Embedded Web Server 102 Chapter 6 Queue management ENWW
  • HP PageWide XL 3900 | User Guide - Page 109
    , rendered, printed, already printed, and so on. The scan queue (MFP only) includes jobs that are being scanned and jobs that have been scanned job is paused. NOTE: Sometimes, while printing, you may see a Self-servicing status, which means that the printer is performing some task such as paper
  • HP PageWide XL 3900 | User Guide - Page 110
    On hold The job will not be printed until you take some action. You should respond in one of the following ways: ● On hold: Private job: Enter the PIN required to print the job. The job will be deleted from the queue after printing. ● Oh hold: Personal job: The job is not automatically printed: you
  • HP PageWide XL 3900 | User Guide - Page 111
    Print now If you want to upgrade a job in the queue to be printed immediately, interrupting the currently printing job, select the desired job and tap the Print now button. NOTE: To enable this action, tap now. in the home screen, then Job management and activate Enable print See job details Tap
  • HP PageWide XL 3900 | User Guide - Page 112
    job is not available for some reason: output disconnected, detached, full, not empty for a job that requires it to be empty, size/type/length not supported by that output, or folder is offline. 106 Chapter 6 Queue management ENWW
  • HP PageWide XL 3900 | User Guide - Page 113
    printed jobs, and whether to delete jobs on hold after a specified time. MFP only: You can also select whether or not to have a scan queue. can be modified for each job by driver, HP SmartStream, quickset, and so on. But the mirror option is not available in HP SmartStream or quickset; so, if it
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    To delete a job manually, select the job and tap Delete in the footer. To delete all jobs, tap Delete all jobs in the ... menu; the whole job queue will
  • HP PageWide XL 3900 | User Guide - Page 115
    7 Scanning and copying (MFP only) ● Quicksets ● Scanning ● Copying ● Scanner preferences ● Scanner troubleshooting ● Scanner diagnostic plot ENWW 109
  • HP PageWide XL 3900 | User Guide - Page 116
    inexpert users. Factory quicksets The printer comes with some factory quicksets already defined, designed to support typical user requirements. Quicksets can be used for scan, copy, and print jobs. User always shown first. Scanning 1. Tap . 110 Chapter 7 Scanning and copying (MFP only) ENWW
  • HP PageWide XL 3900 | User Guide - Page 117
    2. Select the scan destination. ● Scan to USB flash drive ● Scan to network folder (if a network folder has been added) ● Scan to HP SmartStream folder (if installed) ● Scan to email (if an email server has been configured) 3. Select an appropriate quickset for your scan job. Any quickset can
  • HP PageWide XL 3900 | User Guide - Page 118
    result will be a single file containing all the scanned pages. When scanning a multipage document, insert the next page when prompted. 112 Chapter 7 Scanning and copying (MFP only) ENWW
  • HP PageWide XL 3900 | User Guide - Page 119
    ● Single-page: The result will be a single-page file for each scanned page. When scanning a single page, the document is automatically saved. If you insert another page, a new document is created. NOTE: By tapping you can show or hide the toolbar, show or hide the background removal setting, and
  • HP PageWide XL 3900 | User Guide - Page 120
    allows you to fine-tune the result of the smart background removal when it is on, or to set a manual level of background removal when smart removal is off, for any type of original. You can define these values be used to change dark grays to black. 114 Chapter 7 Scanning and copying (MFP only) ENWW
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    For example, if you are copying a brochure with a mixture of text and pictures, the text is ● Format allows you to set the file format to Single-page PDF, Multi-page PDF, JPG, Single-page TIFF, or Multi-page TIFF. NOTE: PDF file output is available only with the appropriate license. ● Compression
  • HP PageWide XL 3900 | User Guide - Page 122
    pages of the copy job is not available. - The input length is always automatic: you cannot set a manual value. - If you want to print an urgent job interrupting the job currently being printed, select Allow copy . 5. Tap Copy to continue. 116 Chapter 7 Scanning and copying (MFP only) ENWW
  • HP PageWide XL 3900 | User Guide - Page 123
    6. Insert the original, facing upwards. 7. In the next screen you can see a preview of each copied page and browse the thumbnails. NOTE: By tapping you can show or hide the toolbar, show or hide the background removal setting, and change the copy settings for the following pages. Change the
  • HP PageWide XL 3900 | User Guide - Page 124
    the resolution to 200, 300, or 600 dpi. ● Color options allows you to choose Black and white, Grayscale, or Color. 118 Chapter 7 Scanning and copying (MFP only) ENWW
  • HP PageWide XL 3900 | User Guide - Page 125
    of the smart background removal when it is on, or to set a manual level of background removal when smart removal is off, for any type of be used to change dark grays to black. For example, if you are copying a brochure with a mixture of text and pictures, the text is often digitized to a color that
  • HP PageWide XL 3900 | User Guide - Page 126
    PDF/A allows you to enable the PDF/A format for archiving. ● Enhanced colors allows you to capture enhanced colors when the Original paper type is White paper. Scanner troubleshooting page 131. Do not use any printed version of this guide to test the scanner, as the resolution of the MFP only) ENWW
  • HP PageWide XL 3900 | User Guide - Page 127
    (scratched or broken), call your support representative. 4. If the streaks MFP only) on page 155. NOTE: The problem of vertical streaks cannot always be solved, due to the technological limitations of CIS technology. HP their focus plane, at the price of a very limited depth of troubleshooting 121
  • HP PageWide XL 3900 | User Guide - Page 128
    if copying). It may also help to flatten the original manually as much as possible before scanning it again. NOTE: The problem of wrinkles cannot always be solved, due to the technological limitations of CIS technology. HP offers HD Scanners with CCD technology for higher quality requirements. If
  • HP PageWide XL 3900 | User Guide - Page 129
    kind of error usually appears. If the error appears outside these areas, call your support representative and report "line discontinuities within a CIS module". Small color differences between adjacent a serious scanner malfunction, as in the following example. ENWW Scanner troubleshooting 123
  • HP PageWide XL 3900 | User Guide - Page 130
    original 90 degrees before scanning it again. 2. If the problem persists, clean and calibrate the scanner as indicated in Maintenance on of the bars for neutral and vivid colors, call your support representative and report "small color differences between adjacent CIS modules copying (MFP only) ENWW
  • HP PageWide XL 3900 | User Guide - Page 131
    starting the job. 5. If you scanned to a PDF file, try opening the PDF file in Adobe Acrobat and saving it as a PDF/A file. For more information, see http://www. this effect, call your support representative and report "color fringing problem after calibration". ENWW Scanner troubleshooting 125
  • HP PageWide XL 3900 | User Guide - Page 132
    the original 90 degrees before scanning it again. 3. If the problem persists, analyze pattern 4 of the diagnostic plot. If you see the problem shown on the right, call your support representative and report a "vibration problem". Incorrect paper advance, skew during scanning, or horizontal wrinkles
  • HP PageWide XL 3900 | User Guide - Page 133
    problem persists, try to calibrate the scanner as indicated in Calibrate the scanner (MFP only) on page 160. If this operation fails, call your support If the problem persists, call your support representative and report a "vertical black band 20 cm wide". Scanner damages some originals HP is aware
  • HP PageWide XL 3900 | User Guide - Page 134
    indicated in Calibrate the scanner (MFP only) on page 160, and repeat your scan. Turn the original 90 degrees if possible before rescanning. 2. If the problem persists, analyze pattern 3, modules A through E, of the diagnostic plot. Call your support representative and report an "object replication
  • HP PageWide XL 3900 | User Guide - Page 135
    papers are not supported. Nevertheless, the In order to correct for this unavoidable problem, the scanner has a built-in Cannot access the network folder or HP SmartStream (if installed as an accessory) scan-to-network or scan-to-FTP folder (MFP only) on page 20), but the printer troubleshooting 129
  • HP PageWide XL 3900 | User Guide - Page 136
    may help you to locate and solve the problem. 1. Use the front panel to check the the scanning process. For JPEG and PDF scan jobs, you can also change your USB flash drive interface compatibility. Your system supports a Hi-Speed USB interface. Your USB flash Scanning and copying (MFP only) ENWW
  • HP PageWide XL 3900 | User Guide - Page 137
    To improve thin lines with low contrast at low resolution You can improve print quality at 200 or 300 dpi by using the following settings. Scan ● Background removal: 2 ● Black enhancement: 6 Copy ● Background removal: 2 ● Black enhancement: 6 ● Contrast: 0 Scanner diagnostic plot Prepare the
  • HP PageWide XL 3900 | User Guide - Page 138
    If you see any problems, you should follow the recommended the scan option, so that the generated file can be analyzed more easily by a remote support engineer if necessary. If you decide to scan the plot, first adjust your computer's monitor 132 Chapter 7 Scanning and copying (MFP only) ENWW
  • HP PageWide XL 3900 | User Guide - Page 139
    Monitor calibration The monitor on which the plot is going to be evaluated should ideally be calibrated. As this is not always feasible, we propose here to follow an easy procedure for adjusting the brightness and contrast of the monitor in order to see the patterns correctly. Adjust the brightness
  • HP PageWide XL 3900 | User Guide - Page 140
    8 Collection and finishing If you choose no specific job destination, prints are sent to the default output destination, which can be changed from the front panel. From the home screen, tap , then Output destination. ● Top stacker ● HP folders 134 Chapter 8 Collection and finishing ENWW
  • HP PageWide XL 3900 | User Guide - Page 141
    size. When stacking Natural Tracing Paper, use the supports attached to the top stacker (not recommended for destination > Top stacker. ● Printer driver: Go to the printer properties, select the Layout/Output output destination to Top stacker. ● HP SmartStream: Set the destination to Top
  • HP PageWide XL 3900 | User Guide - Page 142
    : To avoid problems due to the characteristics of some papers, in some cases you may need to collect printed jobs to continue printing. HP folders HP F60, HP F70, and HP PageWide Folders The HP folders fold printed sheets of paper, managing the printed sheet from end to end. They support roll sizes
  • HP PageWide XL 3900 | User Guide - Page 143
    the folder as the output destination and select the folding style. ● Printer driver: Go to the printer properties, select the Layout/Output tab, and to the front panel and tap , then Output destination > Printing from driver; from there you can assign one folding style to each predefine. Then,
  • HP PageWide XL 3900 | User Guide - Page 144
    orientation: Select this in the Layout/Output tab. There are some paper types that are not supported by the folder. You will see a warning if you try to send such a paper type to the folder. ● HP SmartStream: Set the destination to Folder, in the job preparation pane or in the settings pane
  • HP PageWide XL 3900 | User Guide - Page 145
    status ● Starting: The folder is initializing and not yet ready. ● Ready: The folder is ready to receive jobs, waiting for jobs, or receiving jobs. ENWW HP folders 139
  • HP PageWide XL 3900 | User Guide - Page 146
    ● Full: The cross-fold or no-fold tray has reached its full capacity. The printer finishes the current page, then stops printing. ● Error. In these cases, all jobs are put on hold for output. - Paper jam - Cover open - Folder not attached - Communication error (the cable is connected but there is no
  • HP PageWide XL 3900 | User Guide - Page 147
    B 210 × 297 mm TAB* 210 mm width, 297 mm height, with tabs ● DIN C 210 × 297 mm (compact fold) 210 mm width, 297 mm height ENWW HP folders 141
  • HP PageWide XL 3900 | User Guide - Page 148
    ● DIN B 210 × 305 mm* 210 mm width, 305 mm height AFNOR (HP F60, HP F70, and HP PageWide XL folders only) For AFNOR style, use DIN format rolls. Jobs should be submitted as A0 portrait, A1 landscape, or A3 landscape. ● AFNOR (297 × 210 mm)
  • HP PageWide XL 3900 | User Guide - Page 149
    to compensate automatically if the sheet width is exceeded. If the compensation is not successful, try choosing the DIN B 210 × 305 mm folding style. ENWW HP folders 143
  • HP PageWide XL 3900 | User Guide - Page 150
    for purchase. For more information, contact your support representative. Tab applicator (HP F60, HP F70, and HP PageWide XL folders only) ● When available, a folding style with tab application can be selected from HP SmartStream, the printer driver, USB flash drive, or Copy. ● During installation
  • HP PageWide XL 3900 | User Guide - Page 151
    5. Go to the job queue and release it. Troubleshooting ● Jams: If a paper jam is detected, the be calibrated. Contact your support representative. ● Communication problems: If the printer does should be white). If the problem persists, contact your support representative. How to improve productivity
  • HP PageWide XL 3900 | User Guide - Page 152
    9 Print quality ● General printing advice ● Optimize print quality app ● Print diagnostic plot ● Advanced options ● Enhanced printhead recovery ● Page length accuracy ● Manual printhead alignment 146 Chapter 9 Print quality ENWW
  • HP PageWide XL 3900 | User Guide - Page 153
    problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble print-quality problems, you can follow a more hands-on print-quality troubleshooting procedure, by
  • HP PageWide XL 3900 | User Guide - Page 154
    paper loaded into the printer. The print is divided into three parts. The top part is about print-bar and color calibration problems, the center is about alignment problems, and the bottom part is an illustration of the printhead positions that can be used as a reference. Check and recover print bar
  • HP PageWide XL 3900 | User Guide - Page 155
    Calibrate print bar Color variation in the bands in the top part of the plot indicates a possible problem in the color calibration. The central part of the plot indicates whether the print bar is correctly calibrated. The vertical lines indicate the boundaries of
  • HP PageWide XL 3900 | User Guide - Page 156
    (1016 mm) wide, for best results and least waste. NOTE: You are highly recommended to use HP Production Matte Polypropylene, 40 in (1016mm) wide, to calibrate the print bar. If you don't have to run specific custom calibrations to solve particular kinds of problems. 150 Chapter 9 Print quality ENWW
  • HP PageWide XL 3900 | User Guide - Page 157
    you to allow some time and paper for the correction. If you select Adjust manually, you must enter the value of the length error. For example, you may value after Adjust manually. If the above procedures do not solve your problem, call your support representative. ENWW Enhanced printhead recovery
  • HP PageWide XL 3900 | User Guide - Page 158
    type. TIP: In some cases, Calibrate print bar by itself may be enough to correct defects. If not, try manual printhead alignment. TIP: However, if the results after manual printhead alignment are not satisfactory, you can use Calibrate print bar to restore automatic alignment. 152 Chapter 9 Print
  • HP PageWide XL 3900 | User Guide - Page 159
    of the printer ● Move or store the printer ● Move or store the folder ● Clean the scanner's glass plate (MFP only) ● Replace the scanner's glass plate (MFP only) ● Calibrate the scanner (MFP only) ● Replace the folder's tab reel ● Update the firmware ● Secure File Erase ● Disk Wipe ENWW 153
  • HP PageWide XL 3900 | User Guide - Page 160
    status of the printer in various ways: ● If you start the HP Utility and select your printer, you see a page of information describing the severity of each alert. You can tap an alert to get help in solving the problem. ● From a distance, you can get a quick idea of the printer status by looking
  • HP PageWide XL 3900 | User Guide - Page 161
    and can result in ink leaks and printer errors. In this case, HP recommends that you wait at least 3 hours before turning on the printer or adjust its height and reconnect the cable. Clean the scanner's glass plate (MFP only) You are recommended to clean the scanner's glass plate periodically,
  • HP PageWide XL 3900 | User Guide - Page 162
    2. There is a small lever at the rear left of the scanner. Slide the lever up and open the scanner cover. WARNING! Do not lift the scanner while the scanner cover is open. Your fingers or hand may be trapped or crushed. 3. Gently wipe the glass plate and the surrounding area with a lint-free cloth
  • HP PageWide XL 3900 | User Guide - Page 163
    on the printer using the Power key. Replace the scanner's glass plate (MFP only) Over time, the condition of the glass plate can deteriorate. Small scratches on the surface of the glass can reduce image quality. Contact your support representative (see When you need help on page 170) to order a new
  • HP PageWide XL 3900 | User Guide - Page 164
    2. There is a small lever at the rear left of the scanner. Slide the lever up and open the scanner cover. WARNING! Do not lift the scanner while the scanner cover is open. Your fingers or hand may be trapped or crushed. 3. Unscrew 4 screws from the upper part if you intend to replace any of the
  • HP PageWide XL 3900 | User Guide - Page 165
    back the plastic tabs you removed earlier. 8. Put back and screw in the black metal piece you removed earlier. ENWW Replace the scanner's glass plate (MFP only) 159
  • HP PageWide XL 3900 | User Guide - Page 166
    explained in this guide. If you perform calibration successfully and still have concerns about the image quality, see Scanner troubleshooting on page 120 plate (MFP only) on page 155. 2. Go to the front panel and tap , then Scanner preferences > Calibrate scanner. 3. Follow the instructions in the
  • HP PageWide XL 3900 | User Guide - Page 167
    on). When the system has restarted, repeat the calibration. 6. If you cannot perform the calibration successfully in three consecutive attempts, call your support representative and report the error code that appears in the front panel. Replace the folder's tab reel Example video of a folder with
  • HP PageWide XL 3900 | User Guide - Page 168
    Illustration for folder with part number L3M58A Illustration for folder with part number L3M58B 3. Rotate the tab protector to remove it. Illustration for folder with part number L3M58A Illustration for folder with part number L3M58B 4. Remove the empty tabs. Illustration for folder with part
  • HP PageWide XL 3900 | User Guide - Page 169
    Illustration for folder with part number L3M58A Illustration for folder with part number L3M58B 6. Put back the tab protector. Illustration for folder with part number L3M58A Illustration for folder with part number L3M58B 7. Pull the upper lever. Illustration for folder with part number L3M58A
  • HP PageWide XL 3900 | User Guide - Page 170
    Illustration for folder with part number L3M58A Open the two parts as shown to pass the tab reel Illustration for folder with part number L3M58B Pass the tab between the wheels 9. Pass the tab reel by the path shown in the image. Illustration for folder with part number L3M58A Illustration for
  • HP PageWide XL 3900 | User Guide - Page 171
    the firmware The printer's various functions are controlled by firmware that resides in the printer. From time to time firmware updates will be available from HP. These updates increase the printer's functionality, enhance its features, and may correct minor problems. ENWW Update the firmware 165
  • HP PageWide XL 3900 | User Guide - Page 172
    under Mac OS X, click Firmware Update. ● Using HP Web Jetadmin, with which you can make manual firmware updates or request automatic updates. ● Using a USB flash drive: Download the firmware file from http://www.hp.com/go/pagewidexlseries/ support/firmware/ (according to your printer model) into the
  • HP PageWide XL 3900 | User Guide - Page 173
    is one of the facilities provided by Web JetAdmin, which is HP's free Web-based print management software: see http://www.hp.com/go/webjetadmin. If you have difficulty in using Secure File Erase from Web JetAdmin, contact your support representative: see When you need help on page 170. The Secure
  • HP PageWide XL 3900 | User Guide - Page 174
    11 Accessories How to order Contact your support representative (see When you need help on page of accessories ● HP SmartStream software ● HP SmartTracker software ● HP DesignJet SD Pro 44-in Scanner (G6H50B) ● HP DesignJet HD Pro 42-in Scanner (G6H51B) ● HP PageWide XL PostScript/PDF Upgrade Kit (
  • HP PageWide XL 3900 | User Guide - Page 175
    accessory. NOTE: Before installing the non-HP accessory, make sure it is connected to the printer (with cable and hooks) and switched on. Configure The following settings are available: ● Minimum gap between sheets. Range from 100 to 3000 milliseconds. ● Maximum supported speed. Range from 2 to 15
  • HP PageWide XL 3900 | User Guide - Page 176
    12 When you need help ● Request support ● Customer Self-Repair ● Service information 170 Chapter 12 When you need help ENWW
  • HP PageWide XL 3900 | User Guide - Page 177
    . If this is not the case, contact HP Support on the Web: http://www.hp.com/go/pagewidexlseries/ support/. Before calling your support representative, prepare for the call as follows: ● Review the troubleshooting suggestions in this guide. ● Review your software documentation, if relevant. ● Check
  • HP PageWide XL 3900 | User Guide - Page 178
    13 Retrieving printer usage information ● Get printer usage and accounting information ● Get usage information ● Get detailed job accounting information 172 Chapter 13 Retrieving printer usage information ENWW
  • HP PageWide XL 3900 | User Guide - Page 179
    a third party application through a Software Development Kit provided by HP. Get usage information Click on the front panel to display into categories. NOTE: Depending on the contract you have with your support representative, print categories or paper types information may not be available or
  • HP PageWide XL 3900 | User Guide - Page 180
    - High density image: Over 50% of pixel coverage printed on standard paper - Premium quality image: Any content type printed on premium paper ● Scan usage: The copy and scan usage in m², and the total amount. ● Ink usage: The ink consumed by each cartridge in ml, and the total amount of ink consumed
  • HP PageWide XL 3900 | User Guide - Page 181
    ● Paper usage: Amount of paper used and the total at the top, divided into paper categories or families. Usage can be seen at each level. When you tap the Print usage report button, a message is displayed: The usage report was sent to the job queue and will be printed soon. All the values can be
  • HP PageWide XL 3900 | User Guide - Page 182
    3. Open your Web browser and connect to the printer's Embedded Web Server. 4. Click the Setup tab. 5. Under the Configuration heading in the left-hand column, click Date & Time. 6. Ensure that the printer's date and time have been set correctly. 7. In the Setup tab, under the Configuration heading
  • HP PageWide XL 3900 | User Guide - Page 183
    14 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Environmental specifications ● Acoustic specifications ● Speed specifications (Lines/Fast mode) ENWW 177
  • HP PageWide XL 3900 | User Guide - Page 184
    Functional specifications HP ink supplies Printheads Ink cartridges Eight CMYK printheads, each containing 25344 nozzles spaced at 1200 nozzles per inch Cartridges containing 400 ml of ink: black,
  • HP PageWide XL 3900 | User Guide - Page 185
    Graphic languages supported Printer Languages PostScript PostScript, PDF, TIFF, JPEG Non-PostScript HP-GL/2, PCL 3 mm (49.84 in) 1303 mm (51.30 in) Memory specifications Memory specifications (MFP) Physical DRAM Hard disk 8 GB 500 GB Power specifications Printer power specifications Input
  • HP PageWide XL 3900 | User Guide - Page 186
    Ready acoustic pressure Ready acoustic power Sleep acoustic pressure Sleep acoustic power HP PageWide XL 3900 ≤ 55 dB(A) ≤ 7.3 B(A) ≤ 35 dB(A) ≤ 5.2 B(A) ≤ 16 dB(A) ≤ 3.4 B(A) Speed specifications (Lines/Fast mode) HP PageWide XL 3900: 6 D/A1 pages/min 180 Chapter 14 Printer specifications ENWW
  • HP PageWide XL 3900 | User Guide - Page 187
    because when the printer starts it can diagnose the issue better and may be able to fix it automatically. If the problem persists after restarting, you should contact your support representative and be ready to give the numerical code from the error message. If the error message contains some other
  • HP PageWide XL 3900 | User Guide - Page 188
    of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous. Color accuracy The ability to print colors that match the original
  • HP PageWide XL 3900 | User Guide - Page 189
    HP RTL HP Raster Transfer Language: a language defined by HP to describe raster (bitmap) graphics. HP-GL/2 HP Graphics Language 2: a language defined by HP paper passes while it is being printed on. Printer driver Software that converts a print job in a generalized format into data suitable for
  • HP PageWide XL 3900 | User Guide - Page 190
    protocols on which the Internet is based. USB Universal Serial Bus: a standard serial bus designed to connect devices to computers. Your printer supports Hi-Speed USB (sometimes called USB 2.0). USB device port A square USB socket found on USB devices, though which a computer can control the
  • HP PageWide XL 3900 | User Guide - Page 191
    11 disk wipe 167 DNS settings 87 driver preferences 34 drivers 33 E email address book configure 26 email 167 firewall status 88 firmware update 165 manual setup 20 folders 136 front panel 8 accessibility H hard disk specification 179 help 170 HP ePrint 99 HP Utility access 12 cannot access 92 I
  • HP PageWide XL 3900 | User Guide - Page 192
    130 low-contrast thin lines 131 optimize 120 replace glass plate 157 slow scan 130 troubleshooting 120 scanning 110 secure file erase 167 security 28 network settings 88 service information 171 sleep mode 11 specifications acoustic 180 environmental 180 functional 178 graphic languages 179
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HP PageWide XL 3900 MFP
User Guide