HP Pavilion 11-k100 Maintenance and Service Guide
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- HP Pavilion 11-k100 | Maintenance and Service Guide - Page 1
HP Pavilion x360 Convertible HP x360 310 G2 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 5
...16 Mass storage devices ...20 Display assembly subcomponents (for HP Pavilion x360 models only 21 Miscellaneous parts ...22 4 Removal and replacement procedures preliminary requirements 25 Tools required ...25 Service considerations ...25 Plastic parts ...25 Cables and connectors ...26 - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 6
only 71 Using Windows tools ...72 Restore and recovery ...72 Recovering using HP Recovery Manager 73 What you need to know before you get started 73 Using the HP Recovery partition (select models only 74 Using HP Recovery media to recover 74 Changing the computer boot order 74 Removing the - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 7
79 Changing the computer boot order 80 Removing the HP Recovery partition (select products only 80 10 Using HP PC Hardware Diagnostics (UEFI) ...81 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 82 11 Specifications ...83 Computer specifications ...83 Hard drive specifications - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 8
viii - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 9
Name Processor Chipset Graphics Panel Memory Description x360 Convertible HP Pavilion x360 Convertible √ HP x360 310 G2 Intel Pentium N3710 processor with flush glass, multitouch enable Supports low-voltage differential signaling (LVDS) (co-layout with eDP1.3) 11.6-in [29.5-cm] (1366×768 - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 10
x360 Convertible One SODIMM slot (not customer accessible) DDR3L-1600 single channel support Supports up to 8 GB maximum system memory Storage Support for 6.35-cm (2.5-in) hard drives in 7.0-mm/7.2-mm (.28-in) thickness √ Support Support HP Noise Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 11
Category Description x360 Convertible ● Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (non-vPro) Intel WiDi 5.1 support Compatible with Miracast-certified devices External media HP Multi-Format Digital Media Card Reader with push-push technology. Supports SD/ √ - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 12
StF MSNA Windows 10 Professional 64 StF MSNA EM Windows 10 Professional 64 StF MSNA Strategic Restore media SSRU Windows 10 SSRD Windows 10 Web support: Windows 8.1 64 Windows 10 Home 64 Windows 10 Professional 64 Windows 10 Enterprise 64 4 Chapter 1 Product description - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 13
Category Description Serviceability Windows 10 Enterprise 64 LTSB 1507 End user replaceable parts: AC adapter x360 Convertible x360 310 √ √ 5 - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 14
question mark icon in the notification area, at the far right of the taskbar. Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 15
(4) USB 3.0 ports (2) (5) HDMI port (6) RJ-45 (network) jack/status lights (7) AC adapter light (8) Left side Power connector Connect optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Connects an optional video or audio device, such as a - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 16
, press the - edge of the button. ● To increase speaker volume, press the + edge of the button. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. 8 Chapter 2 External component identification - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 17
Bottom Component (1) Speakers Display Description Produce sound. Bottom 9 - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 18
, and Environmental Notices that applies to your country or region. To access this document in Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the notification area, at the far right of - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 19
change your notebook to a tablet, raise the display, and then rotate the display backward until it is flush with the computer bottom (360 degrees). Display 11 - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 20
Top TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 12 - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 21
Lights Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the keys to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. Top 13 - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 22
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key, or on select models, the spacebar. Windows 8.1: - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 23
information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the removable service door, or on the back of - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 24
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. 16 Chapter 3 Illustrated parts - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 25
-001 Intel Dual Band Wireless-AC 7265NV 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter 793840-001 Heat sink (includes replacement thermal material) (8) For use in HP Pavilion x360 models with Intel Pentium and Celeron processors 819788-001 For use in HP x360 310 G2 models with Intel Pentium and - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 26
Item (11) (12) (13a) (13b) Component ● Intel Core M3-6Y30C processor and a Windows 10 operating or screws): 1-TB, 5400-rpm, 7.0-mm (HP Pavilion x360 models only) 500-GB, 5400-rpm, 7.0-mm 500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm (HP Pavilion x360 models only) Hard Drive Hardware Kit includes: Hard - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 27
(*) Memory modules (DDR3L-1600; not illustrated) IMPORTANT: The memory modules are not customer replaceable. For use in HP Pavilion x360 models: ● 8-GB ● 4-GB For use in HP x360 310 G2 models: ● 8-GB ● 4-GB (*) RTC battery (not illustrated) For use in models with Intel CoreT, Pentium - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 28
models only) Hard Drive Hardware Kit, includes: (2a) Hard drive bracket (2b) Connector cable (3) Solid-State Drive, M.2 HP Pavilion x360 Convertible models: ● 128 GB, TLC HP x360 310 G2 models: ● 256 GB, TLC ● 128 GB, TLC ● 64 GB, MLC Solid-state Drive Hardware Kit External DVD±RW - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 29
(left and right; includes rubber cap) (4) Display hinge covers (left and right) For use in red HP Pavilion x360 models For use in silver HP Pavilion x360 models For use in green HP Pavilion x360 models Spare part number 809548-001 809549-001 809576-001 809539-001 809541-001 809540-001 809542 - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 30
models with an Intel Core processor For use in models with an Intel Pentium or Celeron processor Webcam/sensor/touch control board cable Display enclosure HP Pavilion x360 models: ● Silver models ● Red models ● Green models ● Purple models Miscellaneous parts Component AC adapter 45 - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 31
(includes 2 rear rubber feet and rubber screw cover) For use in silver HP Pavilion x360 models For use in red HP Pavilion x360 models For use in green HP Pavilion x360 models For use in purple HP Pavilion x360 models For use in silver HP x360 310 G2 models Screw Kit Tape Kit for use only in North - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 32
Component HP 11.6 Sleeve Port replicator, USB 3.0 USB 3.0. A-to-B cable, 0.5 m (for use with port replicator) Spare part number 776497-001 690650-001 690652-001 24 Chapter 3 Illustrated parts catalog - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 33
Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind parts. Apply pressure only at the points designated in the maintenance instructions. Tools required 25 - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 34
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 35
DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 36
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 37
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 38
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 39
in red HP Pavilion x360 Convertible models For use in silver HP Pavilion x360 Convertible models For use in green HP Pavilion x360 Convertible models For use in purple HP Pavilion x360 Convertible models For use in silver HP x360 310 G2 models with a 3-cell battery For use in silver HP x360 310 G2 - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 40
cover are available in the Rubber Kit, spare part numbers: Silver HP Pavilion x360 models: 809550-001 Red HP Pavilion x360 models: 809551-001 Green HP Pavilion x360 models: 809552-001 Purple HP Pavilion x360 models: 816522-001 Silver HP x360 310 G2 models: 824141-001 4. Remove the nine Phillips PM2 - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 41
6. Run a plastic, non-marking tool around the seam to disengage the top cover from the computer. Separate the top cover from the computer by separating and lifting up at the seam on the left side (1), top (2), and right side (3), far enough to access the keyboard and touchpad connectors on the - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 42
off the top cover (2). 4. Lift the touchpad off the computer (3). Reverse this procedure to install the TouchPad. 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 43
the hard drive bracket and hard drive connector cable. Description 1-TB, 5400-rpm, 7.0-mm (HP Pavilion x360 models only) 500-GB, 5400-rpm, 7.0-mm 500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm (HP Pavilion x360 models only) Hard Drive Hardware Kit (includes hard drive bracket and connector cable) Spare - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 44
Hard Drive Hardware Kit, spare part number 809537-001. Reverse this procedure to install the hard drive. 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 45
Solid-state drive (M.2) Description HP Pavilion x360 Convertible models: ● 128 GB, TLC HP x360 310 G2 models: ● 256 GB, TLC ● 128 GB, TLC ● 64 GB, MLC Spare part number 809555-001 824143-001 824142-001 833656-001 Before removing - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 46
Reverse this procedure to install the solid-state drive. 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 47
USB/audio jack board (right side) Description USB/audio jack board (includes cable) Spare part number 809545-001 The USB/audio jack board is located on the right side of the computer. Do not confuse this board with the USB/ card reader/volume board on the left side of the computer. Before removing - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 48
3. Lift the board straight up to disconnect it from the connector on the system board (3). Reverse this procedure to install the USB/audio board. 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 49
USB/card reader board (left side) Description USB/card reader board for use in models with an Intel Core processor (includes cable) USB/card reader board for use in models with an Intel Pentium or Celeron processor (includes cable) Spare part number 809544-001 819789-001 The USB/card reader/volume - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 50
3. Remove the board from the computer (3). Reverse this procedure to install the USB/card reader board. 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 51
Speakers Description Speaker Kit (includes left and right speakers and cable) Spare part number 809554-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 52
from the computer, noting the proper cable routing for reinstallation. Reverse this procedure to install the speakers. 44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 53
as "ESH". System boards labeled as "ISH" can be replaced with boards labeled as "ISH" or "ESH". Description System board for use in HP Pavilion x360 models equipped with: Intel Core M3-6Y30C processor and a Windows 10 operating system (ISH) Intel Core M3-6Y30C processor and a non-Windows operating - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 54
(5): USB/card reader board cable (6): Wireless antennas (may include one or two antennas) (7): Power button board cable 46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 55
2. Remove the Phillips PM2.5×3.0 screw from the WLAN module (1). CAUTION: To avoid damaging the WLAN module, do not remove the module from the system board socket until AFTER you removing the system board from the computer. 3. Remove the five Phillips PM2.5×4.0 screws (2) that secure the system - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 56
5. Lift the left side of the system board (1), and the pull the system board toward the left to remove it from the computer (2). Reverse this procedure to install the system board. 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 57
Memory module Description Memory modules for use in HP Pavilion x360 models: 8-GB 4-GB Memory modules for use in HP x360 310 G2 models: 8-GB 4-GB Spare part number 693374-005 691740-005 670034-001 641369-001 IMPORTANT: The memory modules are not customer replaceable. Before - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 58
3. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 59
Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter Intel Dual Band Wireless-AC 7265NV 802.11 ac 2x2 WiFi + BT 4.0 message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 60
sink for use in HP Pavilion x360 Convertible models with Intel Pentium and Celeron processors (includes replacement thermal material) Heat sink for use in HP x360 310 G2 models with Intel sink to the system board. 52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 61
and the system board components each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it Component replacement procedures 53 - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 62
Models with Intel Pentium or Celeron processors: Models with Intel Pentium or Celeron processors: Reverse this procedure to install the heat sink. 54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 63
Battery Description 2-cell, 32-Wh, 4.2-Ah, Li-ion battery for use in all models 3-cell, 48-Wh, 4.21-Ah, Li-ion battery for use in HP x360 310 G2 models Spare part number 796355-005 817184-005 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 64
5. Remove the battery (2). Reverse this procedure to install the battery. 56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 65
HP x360 310 G2 models) Spare part number 917360-001 918177-001 IMPORTANT: HP Pavilion x360 Convertible models spare individual display components. HP x360 assembly to the computer. CAUTION: Support the display assembly when removing the screws. Failure to support the display assembly can result - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 66
the following spare part numbers: 809574-001 for red HP Pavilion x360 Convertible models 809573-001 for silver HP Pavilion x360 Convertible models 809575-001 for green HP Pavilion x360 Convertible models 816503-001 for purple HP Pavilion x360 Convertible models a. Use a thin plastic tool to run - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 67
b. Separate the left side (1), top (2), right side (3), and bottom (4) of the display cover from the display. NOTE: Separate the cover from display just enough to gain access to the touch control cable that routes to the connector on the board on the side of the display panel. The raw display panel - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 68
: NOTE: The display hinges are available using spare part number 809539-001. a. Position the display enclosure upright. 60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 69
covers are available using spare part number 809541-001 for red HP Pavilion x360 models, 809540-001 for silver HP Pavilion x360 models, 809542-001 for green HP Pavilion x360 models, and 809828-001 for purple HP Pavilion x360 models. a. Remove the Phillips PM2.0×3.0 screw (1) that secures the hinge - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 70
, peel the transceivers from the enclosure, and then lift the cables and transceivers from the display enclosure (2). 62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 71
7. To remove the sensor board: NOTE: The sensor board is available using spare part number 809547-001 on models with an Intel Core processor or 819790-001 on models with an Intel Pentium or Celeron processor. a. Disconnect the cable from the board (1). b. Remove the tape that secures the board to - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 72
Power button board Description Power button board for use in HP Pavilion x360 models (includes cable) Power button board for use in HP x360 310 G2 models (includes cable) Spare part number 809546-001 button board. 64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 73
Power connector cable Description Power connector cable Spare part number 807522-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 74
HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting support, selecting the HP Support , follow these instructions: ● Do - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 75
and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 76
HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting Type support in the taskbar search box, and then select the HP Support - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 77
in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 78
that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Synchronizing - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 79
Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. HP Recovery Manager is a software program that allows you to create recovery media after you - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 80
Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 81
▲ From the Start screen, type support, and then select the HP Support Assistant app. - or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 82
or press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 83
the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 84
. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. 76 Chapter 9 Backing up, restoring, and recovering in Windows 10 - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 85
Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. - Be sure that the computer is connected to AC power before you begin creating the - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 86
search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 87
then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 88
is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. 80 Chapter 9 Backing up - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 89
(UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 82. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. On a tablet, press the volume down button - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 90
specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 91
11 Specifications Computer specifications Metric U.S. Dimensions Width 306 mm 12.13 in Depth 208 mm 8.47 in Height 22.5 mm 0.86 in Weight with solid-state - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 92
typical read, including setting) Single track 3 ms 1.5 ms Average (read/write) 13 ms 11/13 ms Maximum 24 ms 22 ms Logical blocks 1,953,525,168 976,773,168 Disk is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 84 Chapter 11 Specifications - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 93
referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Solid-state drive specifications 85 - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 94
Character display Total power consumption Viewing angle Metric U.S. 20.6 cm 28.9 cm 29.5 cm up to 16.8 million 200:1 (typical) 220 nits (typical) 8.11 in 11.38 in 11.6 in 0.197 × 0.197 mm HD (1366 x 768) RGB vertical stripe LED 80 × 25 3.46 W ±65° horizontal, ±50° vertical (typical) 86 Chapter - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 95
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 96
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings ( - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 97
Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 98
Hard Drive Tools. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. Legacy BIOS Steps Use the steps for older versions of BIOS. NOTE: If you already completed the steps in Current BIOS steps on - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 99
Drive Tools. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. - or - ● Clear the contents of the drive by using the following Disk Sanitizer command steps: IMPORTANT: If you clear data using - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 100
Hard Drive Tools. d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. 92 Chapter 13 Statement of memory volatility - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 101
Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on page 96. Yes Stores system RTC battery backed-up CMOS This memory is not write - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 102
specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.) Bluetooth flash 2 Mbit No 802.11 WLAN EEPROM 4 Kbit to 8 Kbit No Web camera 64 Kbit No Fingerprint - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 103
the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 2. What for the older BIOS architecture, but supports much of the legacy BIOS functionality. firmware management and recovery software. HP has provided options in Computer Setup - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 104
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. 96 Chapter 13 Statement of memory volatility - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 105
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 106
spare part number 19 buttons left TouchPad 12 power 7 right TouchPad 12 C cables, service considerations 26 caps lock light, identifying 13 chipset, product description 1 components bottom 9 display 52 hinge removing 60 hinge covers removing 61 HP PC Hardware Diagnostics (UEFI) using 81 98 Index - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 107
requirements 3 processors 1 product name 1 security 4 serviceability 5 storage 2 video 2 wireless 2 product name 1 product name and number, computer 15 R recover options 72, 78 recovery discs 72, 74, 77, 79 HP Recovery Manager 73, 78 media 74, 79 starting 74, 79 supported discs 72, 77 system 73, 78 - HP Pavilion 11-k100 | Maintenance and Service Guide - Page 108
serial number, computer 15 service considerations cables 26 connectors 26 plastic parts 25 service labels, locating 15 serviceability, product description 5 hard drive 84 solid-state drive 85 storage product description 2 supported discs, recovery 72, 77 system board removal 45 spare part numbers
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HP Pavilion x360 Convertible
HP x360 310 G2
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.