HP Pavilion 11-n000 Maintenance and Service Guide
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- HP Pavilion 11-n000 | Maintenance and Service Guide - Page 1
HP x360 310 G1 PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: December 2014 Document Part Number: 803404-001 Product notice This guide describes features - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 5
Changing your notebook to an entertainment stand 8 Changing your notebook to a tablet 8 Top ...9 TouchPad ...9 Lights ...10 Keys ...11 Service tag and PCID label ...12 Service tag ...12 PCID label ...13 3 Illustrated parts catalog ...14 Computer major components ...14 Mass storage devices ...17 - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 6
5 Removal and replacement procedures for Authorized Service Provider parts 27 Component replacement procedures ...27 Bottom Synchronizing a tablet and keyboard (select models only 66 7 Using HP PC Hardware Diagnostics (UEFI) ...67 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 67 8 - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 7
specifications ...75 10 Statement of memory volatility ...76 Nonvolatile memory usage ...78 Questions and answers ...80 Using HP Sure Start (select models only) ...81 11 Power cord set requirements ...82 Requirements for all countries ...82 Requirements for specific countries and regions 82 12 - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 8
viii - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 9
Graphics Panel Memory Hard drive Solid-state drives Optical drive Description HP x360 310 G1 PC Intel Pentium N3540 processor (2.16 GHz/2.66 -M SoC Internal graphics: Intel HD Graphics Support for DX11 Support for HD playback, streaming, and recording @ 720p 30fps 11.6-in [29.5-cm] (1366×768), high - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 10
sensor Taps enabled as default Multitouch gestures enabled: 2-finger scroll, pinch Support for PS/2 and SMB interface Support for Windows 8.1 Modern TouchPad Gestures Power requirements Support for the following AC adapter: ● 45-W HP Smart AC adapter (non-PFC, with 26.5 mm z-height adapter [non - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 11
Category Security Operating system Serviceability Description Supports battery fast charge 1.0 m power cord Lock slot TPM (Trusted Platform Module) Preinstalled: Windows 8.1 Professional 64 Windows 8.1 Small Screen Touch Windows 8.1 Professional Education 64 Windows 8.1 Core - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 12
SIM slot (select models only) Description ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Supports a wireless subscriber identity module (SIM). (3) Memory card reader (4) USB 2.0 port (5) USB 3.0 port Reads optional memory - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 13
Left side Component (1) (2) (3) (4) (5) (6) Description Security cable slot Power button Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. ● When the computer is - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 14
access this document: ● From the Start screen, type support, and then select the HP Support Assistant app. - or - ● From the Windows desktop NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audioin (microphone). Controls speaker volume. To - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 15
the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document: From the Start screen, type support, and then select the HP Support Assistant app. Display 7 - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 16
Your computer can function as a classic notebook, and in addition, the display can be rotated so that the computer transforms into an entertainment stand or a tablet. Changing your notebook to an entertainment stand To change your notebook to an entertainment stand, raise the display, and then - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 17
button (3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Top 9 - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 18
Lights Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the keys to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. 10 Chapter 2 External component identification - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 19
previous screen. Execute frequently used system functions. NOTE: On select models, the f5 action key turns the radiance backlight keybard feature off or on. Top 11 - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 20
about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. ● Model Model is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Warranty describes the duration (in years) of the - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 21
replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models Non-Windows 8 models Service tag and PCID label 13 - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 22
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. 14 Chapter 3 Illustrated parts - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 23
Item (1) (2) (3) (4) (5) (6) Component Spare part number Display assembly (11.6-in [29.5-cm], AG, SVA, LED TouchScreen) (includes webcam/ microphone module) 755730-001 Top cover (includes TouchPad) Silver 781865-001 Red 790943-001 TouchPad button - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 24
Item (7) (8) (9) (10) (11) (12) (13) (14) (15) Component Spare part number Intel Pentium N2840 processor and the Windows 8.1 Standard operating system on models 794722-501 with a 3 cell battery - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 25
, and screws) Solid-State Drives 256 GB solid-state drive (SSD), M.2 128 GB solid-state drive (SSD), M.2, TLC Miscellaneous parts Component AC adapter 45-W HP Smart AC adapter (non-PFC, 4.5-mm, non-slim) Power cord (3-pin, black, 1.0-m): For use in Europe For use in Israel For use in North America - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 26
Display assembly subcomponents Item (1) (2) (3) (4) Component Display enclosure Silver models Red models Display cable Webcam Display hinge covers For use in red models For use in silver models Sensor board (not illustrated) 18 Chapter 3 Illustrated parts catalog Spare part number 758845-001 - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 27
= Optional C = Service technician recommended N = Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter A 45-W HP Smart AC adapter (non-PFC, 4.5-mm, non-slim) N 2-cell, 29- Heat sink (includes replacement thermal material) N Fan N 11.6-in [29.5-cm], AG, SVA, LED TouchScreen display - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 28
Spare part number 755737-001 755738-001 755740-001 755896-001 755896-161 755896-201 755896-291 755896-DB1 758845-001 758846-001 758847-001 758848-001 759503-001 761350-001 774996-001 774996-501 774996-601 774997-001 774997-501 774997-601 777774-001 778956-005 781865-001 784782-001 785454-251 788218- - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 29
Spare part number 793103-501 793103-601 793104-001 793104-501 793104-601 793105-001 793105-501 793105-601 794721-001 794721-501 794721-601 794722-001 794722-501 794722-601 CSR flag Description N System board equipped with an Intel Pentium N3530 processor and the Windows 8.1 Standard operating - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 30
screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep the points designated in the maintenance instructions. 22 Chapter 4 Removal and replacement procedures preliminary requirements - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 31
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE." Service considerations 23 - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 32
DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 33
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 34
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 35
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 36
the bottom cover (1). 3. Remove the two Phillips PM2.5×8.0 screws (2) that secure the bottom cover to the computer. 28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 37
4. Remove the two Phillips PM2.5×8.0 screws (1) and the seven Phillips PM2.0×7.0 screws (2) that secure the bottom cover to the computer. 5. Separate the bottom cover from the computer by lifting up at the seam near the display hinges (1), and then lift the cover up and off the computer (2) far - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 38
USB/audio board cable from the system board connector (2). Reverse this procedure to install the bottom cover. 30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 39
USB/audio board Description USB/audio board (includes cable) Spare part number 755734-001 Before removing the USB/audio board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 40
then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you up.) 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 41
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 42
board. 2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 43
Reverse this procedure to install the solid-state drive. Component replacement procedures 35 - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 44
to the computer. 3. Remove the three Phillips PM2.0×3.0 screws (3) that secure the hard drive to the computer. 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 45
4. A small part of the hard drive sits under one of the battery screw tabs (4). To remove it, slide the hard drive toward the top of the computer (5), and then lift it out of the computer (6). 5. If it is necessary to disassemble the hard drive, perform the following steps: a. Disconnect the hard - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 46
Reverse this procedure to install the hard drive. 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 47
RTC battery Description RTC battery (includes cable) Spare part number 755735-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 48
2. Detach the RTC battery (2) from the system board. (The RTC battery is secured with double-sided tape.) 3. Remove the RTC battery. Reverse this procedure to install the RTC battery. 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 49
memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software recent BIOS. 8. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: 1. Turn off the - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 50
2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 51
Power button board Description Power button board (includes cable) Spare part number 755733-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 52
3. Remove the power button board and cable (3). Reverse this procedure to install the power button board. 44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 53
Fan Description Fan Spare part number 755729-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 54
(see Bottom cover on page 28). 5. Disconnect the battery. 6. Remove the fan (see Fan on page 45). 46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 55
and the system board components each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it Component replacement procedures 47 - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 56
Reverse this procedure to install the heat sink. 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 57
: WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. 1. Disconnect the battery cable from the system board (1). 2. Remove the four Phillips PM2.0×7.0 screws (2) that secure the - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 58
, make sure the gaskets are properly installed. 3. Remove the speakers (4). Reverse this procedure to install the speakers. 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 59
TouchPad button board Description TouchPad button board (includes bracket and cable) Spare part number not spared Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 60
5. Lift the bottom of the touchpad upward (2), and then lift it off the computer (3). Reverse this procedure to install the TouchPad button board. 52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 61
Display assembly Description Display assembly (11.6-in [29.5-cm], AG, SVA, LED TouchScreen) (includes webcam/microphone module) Spare part number 755730-001 Before removing the display assembly, follow these steps: 1. Shut - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 62
the display assembly when removing the screws. Failure to support the display assembly can result in damage to the display assembly and other computer components screws (2) that secure the enclosure to the display. 54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 63
c. Pry from the side to separate the enclosure from the display (3). 2. To remove the webcam module: NOTE: The webcam is available using spare part number 758848-001. a. Lift the webcam module (1) enough to gain access to the cable. b. Disconnect the cable (2) from the module. 3. To remove the - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 64
display panel (1). b. Disconnect the display cable from the large connector on the bottom of the display panel (2). 56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 65
c. Remove the cable from the tape (3) and clips (4) that secure it to the display enclosure , and then lift the display cable from the display enclosure (5). 5. To remove the sensor board: NOTE: The sensor board is available using spare part number 788218-001. a. Disconnect the cable from the board - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 66
(6) from the computer. 6. Remove the power connector cable. Reverse this procedure to install the power connector cable. 58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 67
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System board for use in models equipped with: Intel Pentium N3540 processor and the Windows 8.1 Professional operating system on models with a 3 cell battery 794721-601 Intel - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 68
): Hard drive cable 2. Remove the four Phillips PM2.0×3.0 screws (1) that secure the system board to the computer. 60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 69
3. Remove the system board (2) from the computer. Reverse this procedure to install the system board. Component replacement procedures 61 - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 70
). Remove the keyboard: 1. Remove the 16 Phillips PM2.0×3.0 screws that secure the keyboard to the top cover. 62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 71
2. Remove the keyboard from the top cover. Top covers are available using spare part number 790943-001 for red models and 781865-001 for silver models. Reverse this procedure to install the keyboard. Component replacement procedures 63 - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 72
HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting Start screen by typing support, selecting the HP Support Assistant app, and - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 73
and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 74
Synchronizing a tablet and keyboard (select models only) When you attach a tablet to the keyboard and restart the computer, the BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized. If so, BIOS will start the synchronization. If the synchronization is - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 75
Setup Utility. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI 2: Support and Drivers pages-Provide downloads for a specific product for earlier and later versions 1. Go to http://www.hp.com. 2. Point to Support, - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 76
product name, and then click Go. - or - Click Find Now to let HP automatically detect your product. 4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. - or - Click Download, and then select Run. 68 Chapter 7 Using - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 77
Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. HP Recovery Manager is a software program that allows you to create recovery media after you - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 78
Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 79
▲ From the Start screen, type support, and then select the HP Support Assistant app. - or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 80
creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 81
change the computer boot order. See Changing the computer boot order on page 73. 3. Follow the on-screen instructions. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 82
9 Specifications Computer specifications Metric U.S. Dimensions Width 308 mm 12.13 in Depth 215.1 mm 8.47 in Height 21.9 mm 0.86 in Weight 1.4 kg 3.08 lbs Input power Operating voltage and current 19.5 V dc @ 3.33 A - 65 W Temperature Operating 5°C to 35°C 41°F to 95°F - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 83
, including setting) Single track 1.1 ms 1.5 ms 1.5 ms Average (read/write) 11 ms 11/13 ms 11/13 ms Maximum 18 ms 22 ms 22 ms Logical blocks 1,285,971 976,773 is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 75 - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 84
Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 85
Drive Tools. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. - or - ● Clear the contents of the drive by using the following Disk Sanitizer command steps: IMPORTANT: If you clear data using - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 86
Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on page 81. Yes Stores system RTC battery backed-up CMOS This memory is not write - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 87
specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.) Bluetooth flash 2 Mbit No 802.11 WLAN EEPROM 4 Kbit to 8 Kbit No Web camera 64 Kbit No Fingerprint - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 88
the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 2. What for the older BIOS architecture, but supports much of the legacy BIOS functionality. firmware management and recovery software. HP has provided options in Computer Setup - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 89
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Using HP Sure Start (select models only) 81 - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 90
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage China Accredited agency EANSW OVE CEBC CSA DEMKO FIMKO UTE VDE IMQ METI KEMA NEMKO COC Applicable note number 1 1 1 2 1 1 1 1 1 3 1 1 5 82 Chapter 11 Power cord set requirements - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 91
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings ( - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 92
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 93
power 5 right TouchPad 9 C cables, service considerations 23 caps lock light, identifying 10 guidelines 26 esc key, identifying 11 Ethernet, product description 2 external media HP PC Hardware Diagnostics (UEFI) downloading 67 HP Recovery Manager correcting boot problems 73 starting 72 Index 85 - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 94
2 operating system 3 optical drive 1 ports 2 power requirements 2 processors 1 product name 1 security 3 serviceability 3 video 2 wireless 2 product name 1 R recover options 70 recovery discs 70, 72 HP Recovery Manager 71 media 72 starting 72 supported discs 70 system 71 USB flash drive 72 using - HP Pavilion 11-n000 | Maintenance and Service Guide - Page 95
57 service considerations cables 23 connectors 23 plastic parts 22 service tag 12 serviceability, product 20, 50 specifications computer 74 hard drive 75 supported discs, recovery 70 system board removal 59 spare point 69, 70 Windows key, identifying 11 Windows tools using 70 wireless, product
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HP x360 310 G1 PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.