HP Pavilion 13-a048ca HP Pavilion x360 Convertible PC Maintenance and Service
HP Pavilion 13-a048ca Manual
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- HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 1
HP Pavilion x360 Convertible PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: June 2014 Document Part Number: 763525-001 Product notice This guide describes features that - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 4
iv Safety warning notice - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 5
21 Miscellaneous parts ...22 Sequential part number listing 23 4 Removal and replacement preliminary requirements 29 Tools required ...29 Service considerations ...29 Plastic parts ...29 Cables and connectors 29 Grounding guidelines ...30 Electrostatic discharge damage 30 Packaging and - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 6
...46 Display assembly ...47 Power connector cable ...55 System board ...56 Heat sink ...59 Memory module ...61 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 7
10 Recycling ...75 Index ...76 vii - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 8
viii - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 9
Product description Category Product Name Processor Chipset Graphics Description HP Pavilion x360 Convertible PC ● AMD® A8-6410 2.00-GHz (SC R4 Graphics on computer models equipped with an AMD A6-6310 processor; Support for DX11, HD decode, and HDMI Computer models equipped with an AMD processor - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 10
Category Description Graphics (continued) Panel Memory Internal Graphics: Intel HD Graphics 4400 Support for DX11, HD decode, and HDMI 13.3-in (1368×768), AntiGlare, high-definition (HD), light-emitting diode (LED), low-voltage differntial-signalling (LVDS), WUXGA, TouchScreen with flush glass - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 11
drive Support for M2 SATA-3 next generation form factor (NGFF) solid-state drives in the following configurations: ● 256-MB multi-level cell (MLC) ● 256-MB triple-level cell (TLC) ● 128-MB (MLC) ● 128-MB (TLC) 9.5-mm tray load, SATA, external, USB, DVD±RW DL SuperMulti Drive Webcam: HP TrueVision - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 12
cards such as Secure Digital (SD). Ports ● AC adapter HP Smart plug (4.5mm barrel) ● Audio: one combo audioout (headphone)/audio-in (microphone) jack, supports jack auto-detection ● High-definition multimedia interface (HDMI) v.1.4, supporting up to 1080p, 1920×1080 at 60 Hz ● RJ45/Ethernet - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 13
gestures enabled ● Ability to turn on and off ● Support for Microsoft® Windows® 8.1 modern TouchPad gestures ● Support for PS/2, SMBus ● Default on for 2-finger scroll and pinch Support for 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) AC - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 14
2 External component identification Display Item (1) (2) (3) (4) Component WLAN antennas (2)* Internal microphones (2) Webcam light Webcam Description Send and receive wireless signals to communicate with WLANs. Record sound. On: The webcam is in use. Records video and captures photographs. Some - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 15
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Display 7 - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 16
Buttons and speakers Item (1) Component Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 17
Keys Item (1) (2) (3) Component esc key fn key Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the b key or the esc key. Returns you to the Start screen - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 18
Lights Item (1) Component Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 19
(3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. TouchPad 11 - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 20
Left side Item (1) Component Power button (2) Vents (2) (3) USB 2.0 port Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 21
guide, from the Start screen, type support, and then select the HP Support supports both audio-out (headphone) and audio-in (microphone). Controls speaker volume. To decrease speaker volume, press the - edge of the button. To increase speaker volume, press the + edge of the button. Left side 13 - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 22
jack/status lights (6) AC adapter light (7) Power connector (8) Security cable slot Description ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Reads optional memory cards that store, manage, share, or access information. To - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 23
Bottom Item (1) Component Vents (2) (2) Speakers (2) Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 24
improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, product number, and model number The product - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 25
Computer major components Computer major components 17 - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 26
Item (1) (2) (3) (4) (5) Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page 21. TouchPad (includes cable): For use only on computer models equipped - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 27
Item (6) (7) (8) (9) (10) (11) Component Spare part number Equipped with an AMD A8-6410 2.00-GHz (SC turbo up to 2.40-GHz) processor (1600-MHz FSB, 2.00-MB L2 cache, quad core, 15 W) and the Windows 8 Standard operating system 769075-501 Equipped with an AMD A8-6410 2.00-GHz (SC turbo up to 2. - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 28
Item (12) (13) (14) (15) Component Spare part number 750-GB, 5400-rpm 752099-005 500-GB, 5400-rpm 683802-006 500-GB, 5400-rpm, Hybrid 8-GB 732000- - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 29
only on computer models in natural silver finish) and 768018-001 (for use only on computer models in vibrant red finish). Display panel 13.3-in, AG, HD, WLED, TouchScreen (includes display bezel) 768042-001 Display panel cable 768031-001 Webcam/microphone module (includes double-sided adhesive - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 30
4.5-mm) for use only on computer models equipped with an Intel processor 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) for use on all computer models HP 14-in value sleeve HP HDMI-to-VGA adapter HP synaptics active pen HP USB external DVD-RW Drive Power cord (3-pin, black, 1.00-m): For use on - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 31
number 768020-001. 2-GB memory module (PCL3, 12800, 1600-MHz) 4-GB memory module (PCL3, 12800, 1600-MHz) 8-GB memory module (PCL3, 12800, 1600-MHz) HP HDMI-to-VGA adapter Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use only on computer models equipped with - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 32
Spare part number 752099-005 755530-001 755530-011 755530-021 755530-031 755530-061 755530-081 755530-111 755530-201 755530-AA1 755530-AB1 755530-AD1 755530-AR1 755530-BB1 755530-D01 755530-D61 761230-005 762990-005 767763-001 767764-001 767820-001 Description 750-GB, 5400-rpm, SATA, 7.0-mm hard - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 33
Spare part number 767820-501 767822-001 767822-501 767823-001 767823-031 767823-041 767823-051 767823-061 767823-071 767823-131 767823-141 767823-151 767823-161 767823-171 767823-211 767823-251 767823-261 767823-271 767823-A41 Description System board equipped with an Intel Core i5-4210U 1.70-GHz ( - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 34
Spare part number 767823-B31 767823-BA1 767823-BB1 767823-BG1 767823-DB1 767823-DH1 767823-FL1 768009-001 768011-001 768012-001 768015-001 768016-001 768018-001 768019-001 768020-001 768021-001 768022-001 768024-001 768029-001 768030-001 768031-001 768033-001 768036-001 768037-001 768038-001 - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 35
784139-001 Description Webcam/microphone module (includes double-sided adhesive) Screw Kit 13.3-in, AG, HD, WLED, TouchScreen display panel (includes display bezel) Kit (for use only on computer models equipped with an Intel processor) HP 14-in value sleeve 256-GB, SATA-3, multi-level cell, solid- - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 36
Spare part number 785448-001 785449-001 785450-001 785451-001 Description Bottom cover in vibrant red finish for use only on computer models equipped with an Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter in Europe, the Middle East, and Africa Bottom cover in natural - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 37
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 38
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 39
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 40
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 41
Authorized Service Provider only components. Components described in this chapter should only be accessed by an authorized service provider. on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 42
Keyboard/top cover For use in country or region Spare part number For use in country or region Spare part number For use on all computer models: For use in Canada 767823-DB1 For use in the Netherlands 767823-B31 For use in the Czech Republic and Slovakia 767823-FL1 For use in Russia 767823 - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 43
the three screw covers (2). The computer rear feet and the screw covers are included in the Rubber Kit, spare part number 768044-001. 5. Remove the 13 Phillips PM2.4×5.7 screws that secure the keyboard/top cover to the bottom cover. 6. Turn the computer right side up, with the front toward you - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 44
7. Open the computer. CAUTION: Do not completely separate the keyboard/top cover from the bottom cover in the next step. There are 2 ribbon cables connecting the keyboard/top cover to the system board that can be damaged if too much separation is achieved. 8. Lift the front edge (1) of the keyboard/ - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 45
TouchPad NOTE: The TouchPad spare part kit includes the TouchPad cable. Description For use only on computer models equipped with an AMD processor For use only on computer models equipped with an Intel processor Spare part number 774393-001 783028-001 Before removing the TouchPad, follow these - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 46
3. Remove the TouchPad and cable (3) by releasing them from the top surface of the keyboard/ top cover. 4. Remove the TouchPad. Reverse this procedure to install the TouchPad. Battery Description Battery, 3-cell, 43-WHr, 2.83-AHr, Li-ion (includes cable) Spare part number 761230-005 Before - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 47
3. Detach the audio/USB board cable (3) from the battery. (The audio/USB board cable is attached to the battery with double-sided adhesive.) 4. Remove the two PM2.4×5.7 screws (4) that secure the battery to the bottom cover. 5. Lift the right side of the battery (5) until it rests at an angle. 6. - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 48
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34). 5. Disconnect the battery cable from the system board (see Battery on page 38). - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 49
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 50
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34). 5. Disconnect the battery cable from the system board (see Battery on page 38). - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 51
Reverse this procedure to install the WLAN module. Audio/USB board Description Audio/USB board (includes audio jack, cable, and USB port) Spare part number 768011-001 Before removing the audio/USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 52
6. Remove the audio/USB board (6) by sliding it up and to the right at an angle. Reverse this procedure to install the audio/USB board. Fan Description Fan (includes cable) Spare part number 768021-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 53
Remove the fan: 1. Disconnect the fan cable (1) from the system board. 2. Remove the two Phillips PM2.4×5.7 screws (2) that secure the fan to the bottom cover. 3. Remove the fan (3). Reverse this procedure to install the fan. Speakers Description Speakers (include left and right speakers and cables - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 54
Remove the speakers: 1. Remove the two Phillips PM2.4×3.7 screws (1) that secure the speakers to the bottom cover. 2. Release the speakers cables from the retention clips (2) built into the bottom cover. 3. Remove the speakers (3). Reverse this procedure to install the speakers. Power button board - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 55
Remove the power button board: 1. Release the ZIF connector (1) to which the power button board cable is attached, and then disconnect the power button board cable from the system board. 2. Remove the Phillips PM2.4×3.7 screw (2) that secures the power button board to the bottom cover. 3. Remove the - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 56
Remove the display assembly: 1. Release the ZIF connector (1) to which the display panel cable is attached, and then disconnect the display panel cable from the system board. 2. Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled "1" - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 57
6. Remove the display assembly (3). 7. If it is necessary to replace the display panel or any of the display assembly internal components: a. Remove the display bezel screw covers (1). The screw covers are included in the Rubber Kits, spare part numbers 768019-001 (for use only on computer models in - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 58
b. Remove the two Phillips PM1.9×3.0 screws (2) that secure the display panel to the display assembly. 8. Release the top edge of the display panel (1) by pulling it away from the back cover. 9. Release the display panel cable (2) from the left display hinge. 50 Chapter 5 Removal and replacement - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 59
10. Release the display TouchScreen cable (3) from the right display hinge. 11. Remove the display panel. The display panel is available using spare part number 768042-001. 12. If it is necessary to replace the webcam/microphone module: CAUTION: Before turning the display panel upside down, make - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 60
(2) from the webcam/ microphone module. d. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 768040-001. 13. If it is necessary to replace the display panel cable: CAUTION: Before turning the display panel upside down, make sure the work surface - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 61
e. Remove the display panel cable (4). The display panel cable is available using spare part number 768031-001. 14. If it is necessary to replace the display hinges: a. Remove the Phillips PM1.9×2.7 screws (1) that secure the display hinges to the display back cover. b. Remove the three Phillips PM2 - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 62
15. If it is necessary to replace the display hinge covers: a. Remove the Phillips PM1.9×5.5 screw (1) that secures the display hinge cover to the display hinge. b. Remove the display hinge cover (2). The display hinge covers are available using spare part numbers 768038-001 (in natural silver - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 63
d. Release the WLAN antenna cables from the retention clips (4) and channels built into the top edge and right side of the display back cover. e. Remove the WLAN antenna cables and transceivers. The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 768033-001. - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 64
Remove the power connector cable: 1. Disconnect the power connector cable (1) from the system board. 2. Release the power connector (2) from the retention clips built into the bottom cover. 3. Remove the power connector cable. Reverse this procedure to install the power connector cable. System - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 65
Before removing the system board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 66
4. Remove the six Phillips PM2.4×5.7 screws (4) that secure the system board to the bottom cover. 5. Flex the left side of the bottom cover (1) until the heat sink has clearance for release. 6. Lift the left side of the heat sink (2) and system board until it rests at an angle. 7. Remove the heat - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 67
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material and 4 captive screws, secured by C-clips. Description For use only on computer models equipped with an AMD processor For use only on computer models equipped with an Intel processor Spare part number 769236-001 - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 68
sink and the system board each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink. 60 Chapter 5 Removal and replacement procedures - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 69
Memory module Description 8-GB (PCL3, 12800, 1600-MHz) 4-GB (PCL3, 12800, 1600-MHz) 2-GB (PCL3, 12800, 1600-MHz) Spare part number 693374-005 691740-005 691739-005 Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 70
3. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. 62 Chapter 5 Removal and replacement procedures - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 71
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 72
any device, cable, or cord. 1. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 73
If you need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 74
7 Specifications Metric U.S. Tablet dimensions Width 33.32 cm 13.11 in Depth 22.44 cm 8.84 in Height (front to rear) 0.69 to 2.14 cm 0.27 to 0.84 in Weight (equipped with hard drive) 1. - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 75
the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the drive is corrupted or has been replaced. HP Recovery media you create will provide the following software that was installed at the factory. See Creating HP Recovery media on page 68. 2. Use the - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 76
Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 77
and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. ● If you want - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 78
booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 79
- or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 80
partition, create HP Recovery media; see Creating HP Recovery media on page 68. Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. 72 - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 81
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 82
Country/region Accredited agency Applicable note number France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 83
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 84
, 24, 38 bottom components 15 bottom cover, spare part numbers 20, 26, 27, 28 buttons components 8 power 8, 12 TouchPad 11 volume 13 Windows 7 C cables, service considerations 29 caps lock light 10 chipset, product description 1 components bottom 15 buttons 8 display 6 keys 9 left side 12 lights 10 - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 85
, product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack/status lights 14 P packaging guidelines 31 pen, spare part number 22, 27 plastic parts, service considerations 29 ports HDMI 14 product description 4 USB 2.0 12 USB 3.0 - HP Pavilion 13-a048ca | HP Pavilion x360 Convertible PC Maintenance and Service - Page 86
TouchPad zone 11 transporting guidelines 31 U USB 2.0 port 12 USB 3.0 port 14 V vents 12, 15 video, product description 3 volume button 13 W webcam light 6 webcam, location 6 webcam/microphone module removal 51 spare part number 21, 27, 52 Windows button 7 Windows key 9 wireless antenna location 6
HP Pavilion x360 Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.