HP Pavilion 14-ab000 ab000 through 14 - ab099 Maintenance and Service Guide
HP Pavilion 14-ab000 Manual
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- HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 1
HP Pavilion 14 Notebook PC (Intel) (model numbers 14-ab000 through 14-ab099) Maintenance and Service Guide - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 2
Windows are U.S. registered trademarks of Microsoft Corporation. Product notice This guide describes features that are common to most models. Some features may for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 4
iv Important Notice about Customer Self-Repair Parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 6
vi Safety warning notice - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 7
) (select models only 21 Miscellaneous parts ...22 4 Removal and replacement procedures preliminary requirements 23 Tools required ...23 Service considerations ...23 Plastic parts ...23 Cables and connectors ...24 Drive handling ...24 Grounding guidelines ...25 Electrostatic discharge damage - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 8
6 Removal and replacement procedures for Authorized Service Provider parts 32 Component replacement procedures ...32 Computer feet ...33 Base enclosure ...33 Hard drive ...35 Memory module ...37 WLAN module ...38 Fan ...40 USB - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 9
Creating HP Recovery media (select models only 72 Using Windows tools ...73 Restore and recovery ...73 Recovering using HP Recovery Manager 74 What you need to know before you get started 74 Using the HP Recovery partition (select models only 75 Using HP Recovery media to recover 75 Changing - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 10
Index ...87 x - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 11
(eDP), light-emitting diode (LED), BrightView, 16:9 UltraWide Aspect Ratio, touch on panel (TOP), 200 nits Touch solution with flush glass, multitouch enabled Supports low-voltage differential signaling (LVDS) (co-layout with eDP 1.2) 16384 MB (8192 MB × 2) 12288 MB (8192 MB +4096 MB) 8192 MB (8192 - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 12
SD/SDHC/SDXC. Ports AC adapter: HP Smart pin plug (4.5mm barrel) Audio: one combo audio-out (headphone)/audio-in (microphone) jack HDMI: v. 1.4 supporting up to 1080p, 1920x1080 at 60Hz RJ-45/Ethernet (2) USB 3.0 (1 on the left side, 1 on the right side) (1) USB 2.0 (left side) Keyboard/pointing - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 13
Category Serviceability Description Windows 7 Professional End user replaceable parts: ● Optical drive ● Battery ● AC Adapter 3 - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 14
device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audioin (microphone). Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 15
(7) Security cable slot NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Attaches an optional security cable to the computer. NOTE: The security cable is designed to - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 16
Left side Component (1) Power connector (2) AC adapter/battery light (3) RJ-45 (network) jack/status lights (4) USB 2.0 port (5) Memory card reader (6) USB 3.0 port (7) Optical drive eject button (8) Optical drive Description Connects an AC adapter. ● White: The AC adapter is - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 17
Component Description NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions. Left side 7 - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 18
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, select Start > HP Support Assistant > Next > My computer > User Guides. 8 Chapter 2 External component identification - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 19
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, select Start > HP Support Assistant > Next > My computer > User - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 20
Top TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 10 - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 21
Lights Component (1) Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 22
Buttons, speakers, and fingerprint reader (select models only) Component (1) Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 23
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Displays system information when pressed in combination with the esc key. Displays the Windows Start menu. Execute frequently used system - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 24
Bottom Component (1) Vents (4) (2) Battery lock (3) Battery bay (4) Battery release latch Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 25
the bottom edge of the tablet or on the keyboard base. You may need the information when travelling internationally or when you contact support: (1): Serial number (2): Product number (3): Model number (4): Warranty period Using Windows, briefly press the fn+esc key combination to display the System - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 26
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 27
Item (3) (4) (5) (6) (7) Component Spare part number For use in Canada 806756-DB1 For use in South Korea 806756-AD1 For use in Taiwan 806756-AB1 For use in Thailand 806756-281 For use in the United States 806756-001 For use in Canada (with backlight) 806757-DB1 For use in Latin - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 28
Item (8) (9) (10) (11) Component Spare part number Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor 806834-001 (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W), an AMD R7 M360 graphics subsystem with up to 2.0-GB of discrete memory, and a non-Windows 8 - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 29
Item (12) (13) (14) (15) (16) (17) Component Spare part number RTC battery 811080-001 Fan 806747-001 Hard drive (does not include the hard drive bracket, connector cable, isolators, or screws. These components are included in the Hard Drive Hardware Kit, spare part number 806751-001): 2 TB, - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 30
Display assembly subcomponents (non-TouchScreen) (select models only) Item (1) (2) (3) (4) (5) (6) (7) Component Display bezel Webcam and microphone module Display panel (14 in, LED, HD, BrightView SVA display panel) Display hinges Display panel cable WLAN Antenna Kit (includes transceiver and - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 31
Display assembly subcomponents (TouchScreen) (select models only) Item (1) (2) (3) (4) (5) (6) (7) Component Display bezel Webcam and microphone module Display panel (14 in, LED, HD, BrightView SVA, TouchScreen display panel Display hinges Display panel cable WLAN Antenna Kit (includes transceiver - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 32
Miscellaneous parts Component HP Smart AC Adapter: 65-W PFC RC V EM 3-wire HP Smart AC adapter (for use only in India) 65-W PFC RC V 3-wire HP Smart AC adapter (for use in all countries and regions except India) 45-W PFC RC V 3-wire HP Smart AC adapter (for use in all countries and regions except - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 33
the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips PMP0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 34
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 35
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 36
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 37
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 38
is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. then follow the on-screen instructions. There are as many as 20 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 39
Battery Description 4-cell, 41-Whr, 2.8-Ah, Li-ion battery Spare part number 800049-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 40
Optical drive Description DVD±RW Double-Layer SuperMulti in natural silver finish DVD±RW Double-Layer SuperMulti in sunset red finish DVD±RW Double-Layer SuperMulti in cobalt blue finish DVD±RW Double-Layer SuperMulti in peachy pink finish DVD±RW Double-Layer SuperMulti in violet purple finish DVD± - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 41
3. To remove the optical drive bracket, remove the one Phillips PM2×3.87 screw (1) that secures the bracket to the drive (2). Reverse this procedure to install the optical drive. Component replacement procedures 31 - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 42
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 55 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 43
Computer feet The computer feet are adhesive-backed rubber pads. There are 3 rubber feet that attach to the base enclosure in the locations illustrated below. The feet (1) that cover two screws are round. The foot along the front of the computer (2) is long and thin. All 3 feet are available in the - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 44
remaining twelve Phillips PM2.5×7.2 screws that secure the base enclosure to the computer. Release the base enclosure: 34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 45
1. Slide a case utility tool into a space between the base enclosure and the frame of the computer, exerting gentle pressure until the clips release (1). 2. Tilt the base enclosure up at the front of the computer (2). 3. Slide the base enclosure toward the rear of the computer (3). 4. Lift and - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 46
(1) from the hard drive. 2. Remove the hard drive brackets (2). Reverse this procedure to install the hard drive. 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 47
Memory module Description 8 GB 4 GB 2 GB Spare part number 693374-005 691740-005 691739-005 Before removing the memory, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 48
receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. 2. post (3). 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 49
4. Remove the WLAN module by pulling the module away from the slot at an angle (4). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 50
the keyboard/top cover. 3. Lift fan away from the computer (3). Reverse this procedure to install the fan. 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 51
USB Connector board NOTE: The connector board spare part kit includes the connector board cable. Description Connector board with cable (Intel Pentium) Connector board with cable (Intel Core) Spare part number 809109-001 809108-001 IMPORTANT: Make special note of each screw and screw lock size and - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 52
L2 cache, dual core, 6 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system 806833-601 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 53
Description Spare part number Equipped with an Pentium N3700 1.60-GHz (SC Turbo up to 2.40-GHz) processor (1600-MHz FSB, 2.00-MB L2 cache, dual core, 6 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system 806833-501 Equipped with an Pentium N3700 1.60-GHz (SC - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 54
upside-down, from left to right (2). 12. Disconnect the USB connector board cable from the ZIF connector (1). 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 55
13. Remove the system board (2). Reverse this procedure to install the system board. Component replacement procedures 45 - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 56
components, it may be necessary to move the heat sink from side to side to detach it. 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 57
board spare part kits. Thermal material is used in the following locations: ● Thermal material is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink. Component replacement procedures 47 - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 58
components, it may be necessary to move the heat sink from side to side to detach it. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 59
board spare part kits. Thermal material is used in the following locations: ● Thermal material is used on the processor (1) and the heat sink section (2) that services it. ● A thermal pad is also used on the graphics subsystem component (3) and the heat sink section (4) that - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 60
bracket to the keyboard/top cover. 2. Rotate the TouchPad bracket upward (2). 3. Remove the bracket (3) from the sockets (4). 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 61
Remove the TouchPad: 1. Release the TouchPad by tilting upward at the front (1). 2. Pull the TouchPad away from the computer at an angle (2). Reverse this procedure to install the TouchPad. Removing the display IMPORTANT: Make special note of each screw and screw lock size and location during - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 62
that secure the display assembly to the computer. CAUTION: Support the display assembly when removing the screws. Failure to support the display assembly can result in damage to the display the display assembly. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 63
Speakers Description Speakers Spare part number 806755-001 Before removing the speakers, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 64
(2). 3. Lift the power connector from the base enclosure (3). Reverse this procedure to install the power connector cable. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 65
Power button board NOTE: The power button board spare part kit includes the power connector cable. Description Power button board Spare part number 806749-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the power - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 66
display (4). 5. Complete the separation of the bezel from the display enclosure at the bottom of the display (5). 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 67
6. Lift the bezel away from the display enclosure (6). Remove the webcam and microphone module: 1. Disconnect the webcam cable (1). 2. Lift the webcam away from the display enclosure (2). CAUTION: The webcam is attached to the display enclosure with adhesive. Use gentle pressure while removing the - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 68
display panel cable: 1. Disconnect display panel cable from webcam (1). 2. Remove cable from routing clips on display enclosure (2). 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 69
3. Remove cable from display enclosure (3). Remove the display panel hinges: 1. Remove the two Phillips PM1.9×3.5 screws (1) that secure the hinges to the display enclosure. 2. Remove the two Phillips PM2.5×3.22 broad head screws (2) that secure the hinges to the display enclosure. 3. Remove the two - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 70
3. Remove antenna cable from enclosure (3). Reverse this procedure to reassemble and install the display panel. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 71
Display assembly (TouchScreen) (select models only) Description Display enclosure in blizzard white finish Display enclosure in cobalt blue finish Display enclosure in natural silver finish Display enclosure in peachy pink finish Display enclosure in sunset red finish Display enclosure in violet - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 72
the panel up from the display enclosure (2). Remove the webcam and microphone module: 1. Disconnect the webcam cable (1). 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 73
2. Lift the webcam away from the display enclosure (2). CAUTION: The webcam is attached to the display enclosure with adhesive. Use gentle pressure while removing the webcam to avoid breaking the component. Release the TouchScreen interface board: 1. Disconnect the TouchScreen interface board cable - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 74
the enclosure. 2. Release the antenna cable from the routing clips on the right side of the enclosure (2). 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 75
3. Remove antenna cable and transceiver from enclosure (3). Reverse this procedure to reassemble and install the display panel. Component replacement procedures 65 - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 76
information regarding installing and troubleshooting the file. Determining the the Start screen by typing support, selecting the HP Support Assistant app, selecting My computer Exit Discarding Changes, and then follow the on-screen instructions. To check for later BIOS versions, see Downloading a - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 77
, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 78
for a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. In system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 68 Chapter - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 79
packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 80
. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 81
HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. In - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 82
with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. HP Recovery Manager is a software program that allows you to create recovery media (using either a flash drive or a set - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 83
with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. ● Be sure that the computer is connected to AC power before you begin creating the recovery media. ● The creation - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 84
screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. 74 Chapter 9 Backing up, restoring, and - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 85
while the computer boots, or press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 86
then press f9 for boot options. 3. Select the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 87
10 Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 88
For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System System Protection tab. 4. Click Create, and follow the on-screen instructions. To restore, see Restoring to a previous system restore point on - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 89
> System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control running utilities, or changing Windows settings. See Help and Support for more information. To restore, see Restoring specific files using - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 90
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from changing Windows settings. See Help and Support for more information. Recovering the original - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 91
the computer boot order on page 81. 3. Press f9 at system bootup. 4. Select the optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 92
1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. 82 Chapter 10 Backing up, restoring, and recovering in Windows 7 - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 93
11 Specifications Computer specifications Dimensions Width Depth Height (front to back) Weight Input power Operating voltage and current Metric U.S. 34.54 cm 24.25 cm 2.26 cm 1.96 or 2.10 kg (depending on configuration) 13.60 in 9.55 in .89 in 4.32 or 4.63 lb (depending on configuration) 19.5 - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 94
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 95
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 96
13 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 97
removal 46, 48 spare part number 46, 48 HP PC Hardware Diagnostics (UEFI) downloading 68, 71 using 71 HP Recovery Manager 80 correcting boot problems 75 starting 75 HP Recovery media creating 72 recovery 75 L labels, serial number 15 latch, battery release 14 lights AC adapter/battery 6 caps lock - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 98
HP Recovery Manager 74, 80 media 75 starting 75 supported discs 73 system 74 USB flash drive 75 using HP serviceability, product description 3 slots memory card reader 6 security cable 5 speakers identifying 12 removal 53 spare part number 53 specifications, computer 83 supported discs 77 supported - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide - Page 99
WLAN module removal 38 spare part number 38 Index 89
HP Pavilion 14 Notebook PC (Intel) (model
numbers 14–ab000 through 14–ab099)
Maintenance and Service Guide