HP Pavilion 14-ab000 ab000 through 14 - ab099 Maintenance and Service Guide 1
HP Pavilion 14-ab000 Manual
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- HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 1
HP Pavilion 14 Notebook PC (AMD) (model numbers 14-ab000 through 14-ab099) Maintenance and Service Guide - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 2
Windows are U.S. registered trademarks of Microsoft Corporation. Product notice This guide describes features that are common to most models. Some features may not HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 4
iv Important Notice about Customer Self-Repair Parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 6
vi Safety warning notice - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 7
(TouchScreen select models only 23 Miscellaneous parts ...24 4 Removal and replacement procedures preliminary requirements 25 Tools required ...25 Service considerations ...25 Plastic parts ...25 Cables and connectors ...26 Drive handling ...26 Grounding guidelines ...27 Electrostatic discharge - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 8
6 Removal and replacement procedures for Authorized Service Provider parts 32 Component replacement procedures ...32 DVD±RW Double-Layer SuperMulti Drive 32 Computer feet ...34 Bottom cover ...34 Hard drive ...37 Memory module ... - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 9
10 Using Setup Utility (BIOS) and System Diagnostics - Ubuntu 79 Starting Setup Utility ...79 Using Setup Utility ...79 Changing the language of Setup Utility 79 Navigating and selecting in Setup Utility 79 Displaying system information ...80 Restoring factory default settings in Setup Utility - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 10
Creating the restore DVDs ...94 Creating a restore image on a USB device 94 Performing recovery using the restore media 95 Backing up your information ...95 15 Power cord set requirements ...97 Requirements for all countries ...97 Requirements for specific countries and regions 97 16 Recycling - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 11
(eDP), light-emitting diode (LED), BrightView, 16:9 UltraWide Aspect Ratio, touch on panel (TOP), 200 nits Touch solution with flush glass, multitouch enabled Supports low-voltage differential signaling (LVDS) (co-layout with eDP 1.2) 16384 MB (8192 MB × 2) 12288 MB (8192 MB +4096 MB) 8192 MB (8192 - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 12
5mm 500 GB (5400) 7mm 1 TB (5400) + 8 GB NAND Hybrid HDD 9.5mm Optical drive DVD±RW Double-Layer SuperMulti drive Support for Zero-Power ODD Support for M-disc Support for external 9.5 mm tray load, SATA, DVD±RW DL SuperMulti drive Audio and video Integrated HP TrueVision camera: HD (1280x720 by - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 13
Category Security Operating system Serviceability Description ● 4-cell battery, 41-Whr, Li-ion battery Security cable slot Trusted platform module (TPM) 2.0 support Preinstalled: ● Windows 10 ● Windows 8.1 ● Ubuntu ● FreeDOS 2.0 (not applicable on computer models equipped with a TouchScreen display - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 14
a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audioin (microphone). WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 15
Vents (2) (7) Security cable slot 2. Select My PC, select the Specifications tab, and then select User Guides. Windows 8: ▲ From the Start screen, type support, and then select the HP Support Assistant app. - or - From the Windows desktop, click the question mark icon in the notification area - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 16
your computer model, reads an optical disc or reads and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 17
Display NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 18
My PC, select the Specifications tab, and then select User Guides. Windows 8: ▲ Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. Component (1) Internal display switch (2) Internal microphones (2) (3) Webcam light (4) Webcam 8 Chapter - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 19
in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides. Windows 8: ▲ Select the HP Support Assistant app on the Start screen, select My computer, and - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 20
Top TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 10 - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 21
Lights Component (1) Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 22
Buttons, speakers, and fingerprint reader (select models only) Component (1) Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 23
Keys Component (1) (2) (3) (4) esc key fn key Windows key Action keys Description Displays system information when pressed in combination with the fn key. Displays system information when pressed in combination with the esc key. Displays the Windows Start menu. Execute frequently used system - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 24
Bottom Component (1) Vents (4) (2) Battery lock (3) Battery bay (4) Battery release latch Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 25
edge of the tablet or on the keyboard base. You may need the information when travelling internationally or when you contact support: (1): Model name (2): Serial number (3): Product number (4): Warranty period (5): Model number Using Windows, briefly press the fn+esc key combination to display - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 26
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 27
Item Component Spare part number (1) Display assembly: For display assembly spare part information for non-TouchScreen models, see Display assembly (non- TouchScreen) (select models only) on page 61. For TouchScreen models, see Display assembly (TouchScreen) (select models only) on page 66 - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 28
Item (3) (4) (5) (6) (7) Component Spare part number TouchPad (includes cables) 811580-001 Speakers 806755-001 Power button board (includes cable) 806749-001 WLAN module: Broadcom BCM43142 802.11 b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter 792608-005 Intel 3165NGWG 1 ac 1×1 + Bluetooth - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 29
Item Component Spare part number Equipped with an AMD A4-6210 1.80-GHz processor (1600-MHz FSB, 2.00-MB L2 cache, quad core, 15 W), a graphics subsystem with UMA memory, and a non-Windows operating system 806762-001 (8) Power connector cable 806746-001 (9) Memory modules (2, PC3, 12800, - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 30
Item (17) Component 4-cell, 48-WHr, 2.8-AH, Li-ion Base enclosure: In blizzard white finish In cobalt blue finish In natural silver finish In pretty pink finish In "TKB" finish In sunset red finish In violet purple finish Bottom corner cover (not illustrated) Spare part number 800050-001 806737- - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 31
Display assembly subcomponents (non-TouchScreen models only) Item Component (1) Display bezel (2) Webcam/microphone module (3) Display panel (14 in, LED, HD, BrightView SVA display panel) (4) Display hinges (5) Display panel cable (6) WLAN Antenna Kit (includes transceiver and cable) - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 32
Item Component In cobalt blue finish In natural silver finish In pretty pink finish In sunset red finish In "TKB" finish In violet purple finish Spare part number 806734-001 806732-001 806735-001 806733-001 810974-001 806736-001 22 Chapter 3 Illustrated parts catalog - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 33
Display assembly subcomponents (TouchScreen select models only) Item Component (1) Display bezel (2) Webcam/microphone module (3) Display panel (14 in, LED, HD, BrightView SVA, TouchScreen display panel) (4) Display panel cable (5) Display hinges (6) WLAN Antenna Kit (includes - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 34
Item Component In cobalt blue finish In natural silver finish In pretty pink finish In sunset red finish In "TKB" finish In violet purple finish Miscellaneous parts Component HP Smart AC Adapter: 65-W PFC RC V EM 3-wire HP Smart AC adapter (for use only in India) 45-W PFC RC V 3-wire HP Smart AC - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 35
need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 36
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 37
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 38
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 39
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 40
model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Locating system information on page on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. 30 - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 41
Battery Description 4-cell, 41-Whr, 2.8-Ah, Li-ion battery 4-cell, 48-Whr, 2.8-Ah, Li-ion battery Spare part number 800049-001 800050-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 42
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 55 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 43
1. Remove one Phillips PM2.5×7.2 screw (1) that secures the optical drive to the computer. 2. Slide the optical drive out of the computer (2). 3. To remove the optical drive bracket, remove one Phillips PM2×3.87 screw (1) that secures the bracket to the drive (2). Reverse this procedure to install - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 44
). Remove the bottom corner covers: 1. Remove the two Phillips PM2.5×7.2 screws (1) that secure the bottom corner covers. 34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 45
2. Lift the corner covers away from the computer (2). The bottom corner covers are available using spare part number 806753-001. Remove the bottom screw covers and screws: 1. Remove the two screw covers (1). 2. Remove the two Phillips PM2.5×7.2 screws (2) that secure the bottom cover to the computer - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 46
(3). 4. Lift and remove the bottom cover from the computer (4). Reverse this procedure to install the bottom cover. 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 47
Hard drive Description 2 TB, 5400 rpm, 9.5mm 1 TB, 5400 rpm, 9.5mm 750 GB, 5400 rpm, 9.5mm 500 GB, 5400 rpm, 7mm/9.5mm 1 TB, 5400 rpm + 8 GB NAND Hybrid HDD, 9.5mm Hard Drive Hardware Kit (not illustrated, includes the hard drive bracket, connector cable, isolators, and screws) Spare part number - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 48
(1) from the hard drive. 2. Remove the hard drive brackets (2). Reverse this procedure to install the hard drive. 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 49
Memory module Description 8 GB 4 GB 2 GB Spare part number 693374-005 691740-005 691739-005 Before removing the memory, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 50
receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. the system board. 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 51
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 52
the keyboard/top cover. 3. Lift fan away from the computer (3). Reverse this procedure to install the fan. 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 53
USB Connector board NOTE: The connector board spare part kit includes the connector board cable. Description Connector board with cable Spare part number 806750-001 Before removing the connector board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 54
system board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 55
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 31), and then remove the following components: a. Optical drive (see DVD±RW Double-Layer SuperMulti Drive - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 56
upside-down, from left to right (2). 12. Disconnect the USB connector board cable from the ZIF connector (1). 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 57
13. Remove the system board (2). Reverse this procedure to install the system board. Component replacement procedures 47 - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 58
the heat sink plate. Failing to remove the screws in this order could damage the computer's processor. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 59
board spare part kits. Thermal material is used in the following locations: ● Thermal material is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink. Component replacement procedures 49 - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 60
plates. Failing to remove the screws in this order could damage the computer's processor or video components. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 61
board spare part kits. Thermal material is used in the following locations: ● Thermal material is used on the processor (1) and the heat sink section (2) that services it. ● A thermal pad is also used on the graphics subsystem component (3) and the heat sink section (4) that - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 62
Reverse this procedure to install the heat sink. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 63
TouchPad NOTE: The TouchPad spare part kit includes the cable. Description TouchPad board with cable Spare part number 811580-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the TouchPad, follow these steps: 1. Shut - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 64
(1). 2. Pull the TouchPad away from the computer at an angle (2). Reverse this procedure to install the TouchPad. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 65
display: 1. Remove the five Phillips PM2.5×5.6 screws (1) that secure the display assembly to the computer. CAUTION: Support the display assembly when removing the screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 2. Rotate - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 66
3. Lift the bottom cover away from the display assembly (3). Reverse this procedure to install the display assembly. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 67
Speakers Description Speakers Spare part number 806755-001 Before removing the speakers, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 68
(2). 3. Lift the power connector from the bottom cover (3). Reverse this procedure to install the power connector cable. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 69
Power button board NOTE: The power button board spare part kit includes the power connector cable. Description Power button board Spare part number 806749-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the power - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 70
4. Lift the power button board up at an angle and remove from the bottom cover (4). Reverse this procedure to install the power button board. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 71
Display assembly (non-TouchScreen) (select models only) Description Display enclosure in blizzard white finish Display enclosure in cobalt blue finish Display enclosure in natural silver finish Display enclosure in pretty pink finish Display enclosure in sunset red finish Display enclosure in "TKB" - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 72
display panel: 1. Remove the four Phillips PM1.9×2.85 screws (1) that secure the display to the display enclosure. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 73
2. Lift the display panel away from the display enclosure at an angle (2). Remove the display panel: 1. Remove adhesive covering display panel connector (1). 2. Disconnect display panel cable (2). 3. Lift the display panel away from the display enclosure (3). Remove the display panel cable: 1. - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 74
hinges to the display enclosure. 4. Remove the hinges from display enclosure (4). Remove the WLAN module antenna cable: 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 75
1. Release the WLAN transceivers (1). CAUTION: The transceivers are attached to the display enclosure with adhesive. To avoid damaging the components, use only gentle pressure when removing them from the enclosure. 2. Release the antenna cable from the routing clips on the right side of the - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 76
the top of the bezel near the webcam. Doing so could damage the webcam and other components. 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 77
2. Lift the panel away from the display enclosure (2). Remove the TouchScreen from the display panel: 1. Remove the four Phillips PM1.9×2.9 screws (1) that secure the display to the display enclosure. 2. Lift the panel up from the display enclosure (2). Remove the webcam and microphone module: 1. - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 78
the display enclosure. 3. Remove the two Phillips PM2.4×4.7 screws (3) that secure the hinges to the display enclosure. 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 79
4. Remove the hinges from display enclosure (4). Remove the display panel cable: 1. Disconnect display panel cable from webcam (1). 2. Remove cable from routing clips on display enclosure (2). 3. Remove tape cover display panel cable connector (3). 4. Disconnect the display panel cable from the - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 80
(2). 3. Remove antenna cable and transceiver from enclosure (3). Reverse this procedure to reassemble and install the display panel. 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 81
of Setup Utility (BIOS) may be available on the HP website. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Starting Setup Utility (BIOS) 71 - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 82
in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 83
other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 84
75. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test. NOTE: If you need to stop a diagnostic test on computers or tablets with - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 85
for a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. In the system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Downloading HP - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 86
information regarding installing and troubleshooting the file. Determining the the Start screen by typing support, selecting the HP Support Assistant app, selecting My computer Exit Discarding Changes, and then follow the on-screen instructions. To check for later BIOS versions, see Downloading a - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 87
, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 88
HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. In - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 89
Exit > Exit Saving Changes, and then press enter. Your change takes effect immediately. Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 90
diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions. 80 Chapter 10 Using Setup Utility (BIOS) and System Diagnostics - Ubuntu - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 91
HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 92
11 Specifications Computer specifications Dimensions Width Depth Height (front to back) Weight Input power Operating voltage and current Metric U.S. 34.54 cm 24.25 cm 2.5 cm 1.96 or 2.10 kg (depending on configuration) 13.60 in 9.55 in .98 in 4.33 or 4.63 lb (depending on configuration) 19.5 - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 93
recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. IMPORTANT: If you will be - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 94
with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. You can use Windows tools to create system restore points and create backups of personal information, see Using Windows - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 95
then select the Get started app. ● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover the Windows partition to original factory - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 96
the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the onscreen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 97
or restart the tablet, and then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 98
drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager The Remove Recovery Partition option is only available on products that support this function. Follow these steps to remove the HP Recovery partition - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 99
with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. HP Recovery Manager is a software program that allows you to create recovery media (using either a flash drive or a set - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 100
with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. ● Be sure that the computer is connected to AC power before you begin creating the recovery media. ● The creation - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 101
screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● On select models, if you want to reset your computer using a - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 102
while the computer boots, or press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 103
then press f9 for boot options. 3. Select the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 104
Software, drivers, and updates not installed at the factory must be manually reinstalled. Personal files must be restored from a backup. NOTE: HP side of the window, and then click Back Up Now. 4. Follow the on-screen instructions. Creating a restore image on a USB device NOTE: Be sure AC power is - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 105
arrow keys, select Recovery, and then press enter. 6. Follow the on-screen instructions. NOTE: If you are unable to boot (start up) your computer with files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 106
and password into the account sign-in boxes and follow the on-screen instructions to complete the sign-in process. To restore backup files: 1. up to cloud storage services provided by various companies. For a small fee, they will keep your backup for you. A cloud service is recommended since it - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 107
15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 108
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 109
16 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 110
heat sink removal 48, 50 spare part number 48, 50 HP PC Hardware Diagnostics (UEFI), downloading 78 HP Recovery Manager correcting boot problems 92 starting 92 HP Recovery media creating 89 recovery 92 HP Recovery partition recovery 92 removing 93 I internal display switch, identifying 7, 8 internal - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 111
2 ports 2 power requirements 2 processors 1 product name 1 security 3 serviceability 3 video 2 wireless 2 product name 1 product name and number, computer 90 recovery discs 90, 92 HP Recovery Manager 91 media 92 starting 92 supported discs 90 system 91 USB flash drive 92 using HP Recovery media 90 - HP Pavilion 14-ab000 | ab000 through 14 - ab099 Maintenance and Service Guide 1 - Page 112
V vents, identifying 5, 14 video, product description 2 W warranty period 15 webcam light, identifying 7, 8 webcam, identifying 7, 8 Windows key, identifying 13 Windows tools, using 90 Windows, system restore point 89, 90 wireless, product description 2 WLAN antennas, identifying 7, 9 WLAN module
HP Pavilion 14 Notebook PC (AMD) (model
numbers 14–ab000 through 14–ab099)
Maintenance and Service Guide