HP Pavilion 14z-n100 HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note
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- HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 1
HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Notebook PC Maintenance and Service Guide - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 2
trademarks of Microsoft Corporation. Product notice This guide describes features that are common to most HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 4
iv Important Notice about Customer Self-Repair Parts - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 6
vi Safety warning notice - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 7
devices ...27 Sequential part number listing ...27 4 Removal and replacement procedures preliminary requirements 36 Tools required ...36 Service considerations ...36 Plastic parts ...36 Cables and connectors ...37 Drive handling ...37 Grounding guidelines ...38 Electrostatic discharge damage - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 8
replacement procedures for Authorized Service Provider parts 50 Component HP PC Hardware Diagnostics (UEFI 94 Starting Setup Utility (BIOS) ...94 Updating the BIOS ...94 Determining the BIOS version 94 Downloading a BIOS update 95 Using HP PC Hardware Diagnostics (UEFI 95 Downloading HP PC - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 9
Exiting Setup Utility ...98 Updating the BIOS ...99 Determining the BIOS version 99 Downloading a BIOS update 99 Using Advanced System Diagnostics HP Recovery partition to recover a minimized image 107 Using HP Recovery media to recover 108 Changing the computer boot order 108 Removing the HP - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 10
x - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 11
1 Product description Category Description Product Name HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Notebook PC Processors Processors are attached to the system board. AMD™ ● AMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L) quad core, 25 W ● AMD A8-5545M (2.7 - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 12
.5 HD decode, DX11, and HDMI AMD Start Now (AMD IOIC) 1.0 AMD Start Now (AMD IOIC) 2.0 Optimus, supports Dynamic Switching ● AMD Radeon™ HD 8670M with 2048 MB of dedicated video memory (256 M x 16 DDR3 1 GHz x 4 PCs) ● AMD Radeon HD 8670M with 1024 MB of dedicated video memory (128 M x16 DDR3 1 GHz - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 13
37 in) and 7.0 mm (.28 in) thicknesses (all hard drives use the same bracket) Supports the following hard drives: ● 1 TB, 5400 rpm, 9.5 mm ● 750 GB, 5400 rpm, 9.5 mm ● 500 GB, 5400 rpm, 7.0 mm Customer-accessible Serial ATA HP 3D DriveGuard 24 GB mSATA solid-state drive with system memory up to 8 GB - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 14
for Ubuntu Linux. ● Mediatek MT7630E 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter External media HP Multi-Format Memory Card Reader slot with push-push technology, cards supporting the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 15
Serviceability Description Full-size black textured island-style, with black keyboard frame Full-size white painted island-style, with white keyboard frame Multitouch gestures enabled Supports Windows 8 Modern Trackpad Gestures Supports PS/2 interface Supports the following AC adapters: ● 65 W HP - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 16
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 17
To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: navigate to the Help and Support webpage. Follow the web page instructions to select your computer model. Select Support & Drivers, and then select - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 18
Left side Component (1) (2) Power connector AC adapter light (3) Security cable slot (4) RJ-45 (network) jack RJ-45 (network) status lights (2) (5) Vent (6) HDMI port (7) USB 3.0 ports (2) (8) Memory card reader Description Connects an AC adapter. ● White: The AC adapter is connected - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 19
DSL or cable) (purchased separately), high-speed internet service purchased from an Internet service provider, and a wireless router (purchased separately). country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 20
button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 10 Chapter - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 21
Lights Component (1) Power light (2) Caps lock light (3) Mute light (4) Wireless light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 22
Buttons and speakers Component (1) Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 23
Keys Component (1) esc key (2) fn key (3) Windows key (4) Action keys Description Reveals system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key. Returns you to the Start screen from an open app - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 24
(4) (5) Battery lock latch Battery bay Battery release latch Vents (8) Service door Description Unlocks the battery. Holds the battery. Releases the battery to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 25
provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT service door. For help finding these locations, refer to Bottom on page 14. ● Service label-Provides important information to identify your computer. When contacting support - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 26
Component (4) Model number (select models only) (5) Revision number ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 27
3 Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 15 for details. Computer major components 17 - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 28
18 Chapter 3 Illustrated parts catalog - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 29
Display assembly subcomponents on page 25. 35.56 cm (14.0 in), high definition (HD), WLED, SVA BrightView TouchSmart slim display assembly for use with HP Pavilion TouchSmart Notebooks: Aluminum with midnight black 734414-001 Flyer red 734410-001 Goji berry 736814-001 Hazel berry 736815-001 - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 30
Item (3) Component Taiwan Thailand Turkey, for use with computer models with Intel processors United Kingdom, for use with computer models with Intel processors United States Painted island-style white finish for use in: Brazil, for use with computer models with Intel processors Canada Czech - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 31
Item (4) (5) (6) (7) (8) (9) Component Spare part number Regal purple finish 734433-001 Revolutionary blue finish 734432-001 Sparkling black finish 734434-001 Power button board (includes cable) 734416-001 TouchPad button board (includes cable) 734418-001 Power connector bracket is - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 32
Item Component Spare part number Intel HM76 chipset and Core i3-3217U (1.8 GHz, 3 MB L3 Cache, 1600 MHz DDR3, 738150-501 17 W) for use with Windows Standard Intel HM76 chipset and Core i3-3217U (1.8 GHz, 3 MB L3 Cache, 1600 MHz DDR3, 738150-601 17 W) for use with Windows Professional For - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 33
Item (10) (11) (12) Component Spare part number AMD Radeon 8670M 2 GB graphics and Intel Core i3-3217U 8670M 2 GB HM76 (1.8 GHz, L3 Cache, 1600 MHz DDR3, 17 W) for use with Windows Professional 738152-601 For computer models equipped with AMD processors and UMA graphics AMD A4-5000 (1.5 GHz, 2 - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 34
4.0 combo adaptor for use with 717384-001 computer models with Intel processors, not supported on Ubuntu Mediatek MT7630E 802.11 bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 bezel, bracket, 734415-001 and screws) Service door (part of the Plastics Kit 734419-001) 24 Chapter 3 Illustrated - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 35
Display assembly subcomponents NOTE: The display assembly subcomponents are for the HP Pavilion flat display models only. HP Pavilion TouchSmart Notebooks are spared at the display assembly only. Item (1) (2) (3) (4) (5) (6) (7) Component Spare part number Display bezel (includes 2 rubber screws - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 36
AC adapter (PFC, RC, 3-wire, 4.5 mm), for use with computer models with AMD 710413-001 processors 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm), for use with computer models with AMD 710414-001 processors, select models only Power cord (3 pin, black, 1.83 m): - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 37
Kit, includes: 740706-001 Hard drive rubber bracket Hard drive connector cable Hard drive screws Optical drive: DVD+/-RW DL SuperMulti -- support Zero power ODD (includes optical drive hardware kit with optical drive bezel, bracket and connector cable). 734415-001 Sequential part number - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 38
) RTC battery HDMI to VGA adapter for use with computer models with AMD processors Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), select models only 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm) for use with computer models with AMD processors 90 - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 39
4.0 combo adaptor for use with computer models with Intel processors; not supported on Ubuntu Webcamera/microphone module (includes adhesive and screws) Display back cover HD), WLED, SVA BrightView TouchSmart slim display assembly for use with HP Pavilion TouchSmart Notebooks Optical drive, DVD±RW - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 40
) USB/audio board (includes cable) TouchPad button board (includes cable) Plastics Kit (includes service door) 35.56 cm (14 in), WLED, HD, BrightView flat display panel for use with HP Pavilion Notebooks only Screw Kit Speakers (include subwoofer, speaker cables, and rubber isolators) System board - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 41
Spare part number 734429-001 734429-501 734429-601 734430-001 734431-001 734432-001 734433-001 734434-001 734435-001 734440-001 734440-501 734441-001 734441-501 734443-001 734443-501 734444-001 734444-501 734446-001 734446-501 734447-001 734447-501 734448-001 Description System board for use with - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 42
back cover in raspberry finish Display assembly, mineral black, 35.56 cm (14.0 in), high definition (HD), WLED, SVA BrightView TouchSmart slim display assembly for use with HP Pavilion TouchSmart Notebooks Display assembly, goji berry, 35.56 cm (14.0 in), high definition (HD), WLED, SVA BrightView - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 43
Intel Core i5-4200U (1.6 GHz DC, 15 W) for use with Windows Professional Display bezel (includes 2 rubber screw covers and rubber bumpers), for the HP Pavilion flat display models only Keyboard in black finish for use in the United States (includes keyboard cable) Keyboard in black finish for use in - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 44
Spare part number 740102-171 740102-201 740102-251 740102-281 740102-291 740102-AB1 740102-AD1 740102-B31 740102-BB1 740102-BG1 740102-DB1 740102-DH1 740102-FL1 740103-001 740103-031 740103-041 740103-051 740103-071 740103-131 740103-141 740103-161 740103-171 740103-201 Description Keyboard in - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 45
Spare part number 740103-251 740103-281 740103-291 740103-AB1 740103-AD1 740103-B31 740103-BB1 740103-BG1 740103-DB1 740103-DH1 740103-FL1 740706-001 742330-001 742331-001 742581-001 742582-001 Description Keyboard in painted island-style pearl white finish for use in Russia (includes keyboard - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 46
need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 47
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE." Service considerations 37 - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 48
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 49
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 50
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 51
Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 15 for details - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 52
Battery Description 4 cell, 41 Whr, 2.8 Ah, Li-ion battery 4 cell, 48 Whr, 3.2 Ah, Li-ion battery, for use with computer models with Intel processors Spare part number 728460-001 728461-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 53
lock latch (2) to the locked position. Service door Description Service door is available with the Plastics Kit. Spare part number 734419-001 1. Using a small Phillips screwdriver, loosen the service door screw (1). 2. Lift the door (2). 3. Slide the service door (3) forward to remove. Component - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 54
BIOS version, and update the BIOS if needed. For Windows operating systems, see Updating the BIOS on page 94; for Linux Ubuntu, see Updating the BIOS on 4. Remove the battery (see Battery on page 42). 5. Remove the service door (see Service door on page 43). Remove the memory module: NOTE: Note the - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 55
2. Remove the memory module (2) by pulling it away from the slot at a 45 degree angle. Reverse this procedure to install the memory module. Component replacement procedures 45 - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 56
4.0 combo adaptor for use with computer models with Intel processors; not supported on Ubuntu Mediatek MT7630E 802.11 bgn Wi-Fi Adapter and Mediatek Remove the battery (see Battery on page 42). 5. Remove the service door (see Service door on page 43). 6. Locate the WLAN module (1). 46 Chapter - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 57
Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the WLAN module "Main" terminal. The #2 WLAN antenna cable is connected to the WLAN module "Aux" terminal. 2. Remove the Phillips M2.0×2.5 screw - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 58
Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Optical drive, SuperMulti DVD±R/RW Double-Layer Drive (includes bezel, bracket, and screws) Spare part number 734415-001 Before removing the optical drive, follow these steps: 1. Turn off the computer. - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 59
If it is necessary to replace the optical drive bracket and bezel, position the optical drive with the rear panel toward you. 1. Remove the two Phillips screws from the optical drive (1) and remove the bracket (2). 2. Use an unbent paperclip and press in gently on the paper clip (1) and release from - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 60
warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 15 for details. This chapter provides removal and replacement procedures for - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 61
the display panel for HP Pavilion Notebook. For procedures to replace the HP Pavilion Notebook display assembly subcomponents, see Display assembly on page 88 and then Display assembly subcomponents on page 91. For procedures to replace the HP Pavilion TouchSmart display assembly, see Display - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 62
b. Remove the display bezel (6). 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 63
c. Remove the four Phillips M2.0×2.5 screws (1) and carefully move the display panel (2) to the keyboard. Release the tab (1) and disconnect the display panel cable connector (2). Lift the panel (3) to remove it. Reverse this procedure to replace the panel. Component replacement procedures 53 - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 64
-DH1 740102-FL1 740103-001 740103-031 740103-041 740103-051 740103-071 740103-131 740103-141 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 65
Description Spare part number Painted island-style white finish for use in Latin America 740103-161 Painted island-style white finish for use in Saudi Arabia, for use with computer models with Intel 740103-171 processors Painted island-style white finish for use in Brazil, for use with computer - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 66
Remove the keyboard: 1. Remove the 2 Phillips M2.5×6.5 screws that secure the keyboard to the computer. 2. Rest the computer on its left side. 3. Open the computer. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 67
4. Insert a thin tool or a keyboard push tool into the left retention screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. Component replacement procedures 57 - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 68
the keyboard cable (3) from the system board. 8. Remove the keyboard (4). Reverse this procedure to install the keyboard. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 69
page 42), and then remove the following components: a. Optical drive (see Optical drive on page 48) b. Keyboard (see Keyboard on page 54) c. Service door (see Service door on page 43) d. WLAN module (see WLAN module on page 46) e. Memory module (see Memory module on page 44) Component replacement - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 70
Remove the top cover: 1. Remove the 5 Phillips M2.5×3.0 screws that secure the top cover to the base enclosure. 2. Disconnect the power button cable (1) and the TouchPad cable (2). 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 71
3. Close the display and turn the computer upside down. 4. Remove the 8 Phillips M2.5×6.5 screws from the bottom of the computer. 5. Turn the computer over and open the display. 6. Gently pull on the right upper corner (1) and lift around the edges of the top cover (2). Lift to remove the top cover - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 72
cable (see Power button board on page 66) ● Touchpad button board (includes cable and buttons), (see TouchPad button board on page 68) ● USB/audio board (instructions are included in the steps for removing the hard drive; see Hard drive on page 63) Reverse this procedure to install the top cover. 62 - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 73
on page 42), and then remove the following components: a. Optical drive (see Optical drive on page 48) b. Keyboard (see Keyboard on page 54) c. Service door (see Service door on page 43) d. WLAN module (see WLAN module on page 46) e. Memory module (see Memory module on page 44) f. Top cover (see - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 74
(2) and then lift the USB/audio board (3). The USB/ audio board spare part number is 734417-001. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 75
2. Lift up the front of the hard drive (1), and then move the hard drive (2) forward. 3. Disconnect the hard drive connector cable from the hard drive. Component replacement procedures 65 - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 76
. 4. Remove the battery (see Battery on page 42), and then remove the following components: a. Optical drive (see Optical drive on page 48) b. Service door (see Service door on page 43) c. Keyboard (see Keyboard on page 54) d. WLAN module (see WLAN module on page 46) e. Memory module (see Memory - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 77
Remove the power button board: 1. Turn the top cover upside down, with the front toward you. 2. Remove the Phillips PM2.5×2.5 screw (1) that secures the power button board to the top cover. 3. Remove the power button board (2) with cable (the cable was disconnected when removing the top cover). - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 78
the following components: a. Optical drive (see Optical drive on page 48) b. Service door (see Service door on page 43) c. WLAN module (see WLAN module on page 46) the TouchPad button board (3) carefully lifting the cable from the guides (the cable was disconnected when removing the top cover). 5. - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 79
. 4. Remove the battery (see Battery on page 42), and then remove the following components: a. Optical drive (see Optical drive on page 48) b. Service door (see Service door on page 43) c. WLAN module (see WLAN module on page 46) d. Memory module (see Memory module on page 44) e. Keyboard (see - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 80
enclosure. 3. Remove the optical drive connector cable. Reverse this procedure to install the optical drive connector cable. 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 81
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For computer models equipped with Intel processors and UMA graphics 4th generation Intel Core i5-4200U 1.6 GHz processor (3.0 MB L3 cache, 15 W) for use with FreeDOS and Ubuntu - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 82
/1.7 GHz, 4 MB L2, 1333 MHz DDR3L quad core, 19 W) for use 734446-001 with FreeDOS and Ubuntu 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 83
. 4. Remove the battery (see Battery on page 42), and then remove the following components: a. Optical drive (see Optical drive on page 48) b. Service door (see Service door on page 43) c. WLAN module (see WLAN module on page 46) d. Memory module (see Memory module on page 44) e. Keyboard (see - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 84
) Remove the system board: 1. Disconnect the following cables from the system board: ● Display panel cable (1) ● Speaker cable (2) 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 85
2. Remove the Phillips PM2.5×6.5 screw (1) that secures the power connector bracket to the base enclosure. Remove the power connector bracket (2). 3. Remove the 2 Phillips M2.5×5.0 screws (1) that secure the system board to the base enclosure. 4. Lift the right side of the system board (2) until it - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 86
. 6. Remove the hard drive connector cable: a. Turn the system board upside down, with the front toward you. 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 87
b. Disconnect the hard drive connector cable from the system board. The hard drive cable is part of the Hard Drive Hardware Kit, part number 740706-001. Reverse this procedure to install the system board. Component replacement procedures 77 - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 88
. 4. Remove the battery (see Battery on page 42), and then remove the following components: a. Optical drive (see Optical drive on page 48) b. Service door (see Service door on page 43) c. Remove the WLAN module (see WLAN module on page 46) d. Remove the Memory module (see Memory module on page 44 - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 89
3. Remove the RTC battery (2). Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the "+" sign faces up. Component replacement procedures 79 - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 90
. 4. Remove the battery (see Battery on page 42), and then remove the following components: a. Optical drive (see Optical drive on page 48) b. Service door (see Service door on page 43) c. WLAN module (see WLAN module on page 46) d. Memory module (see Memory module on page 44) e. Keyboard (see - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 91
4. Remove the fan (3) from the system board. Reverse this procedure to install the fan. Component replacement procedures 81 - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 92
. 4. Remove the battery (see Battery on page 42), and then remove the following components: a. Optical drive (see Optical drive on page 48) b. Service door (see Service door on page 43) c. WLAN module (see WLAN module on page 46) d. Memory module (see Memory module on page 44) e. Keyboard (see - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 93
with the heat sink assembly and system board spare part kits. ● Thermal paste is used on the processor (1) and the heat sink assembly section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink assembly section (4) that - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 94
with the heat sink assembly and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink assembly section (2) that services it. 84 Chapter 6 Removal and replacement procedures for Authorized - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 95
Reverse this procedure to install the heat sink assembly on computer models equipped with UMA graphics. Component replacement procedures 85 - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 96
from the clip built into the system board. Reverse this procedure to install the power connector cable. 86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 97
Speakers Description Speakers (include subwoofer, speaker cable, and rubber isolators) Spare part number 734422-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 98
spared at the subcomponent level only. 35.56 cm (14.0 in), high definition (HD), WLED, SVA BrightView TouchSmart slim display assembly for use with HP Pavilion TouchSmart Notebooks: ● Aluminum with midnight black 734414-001 ● Flyer red 734410-001 ● Goji berry 736814-001 ● Hazel berry 736815 - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 99
● Regal purple ● Revolutionary blue ● Silver 734412-001 734411-001 734413-001 Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 100
For instructions on removing the display assembly subcomponents for a HP Pavilion notebook flat display model, see Display assembly subcomponents on page 25. Reverse this procedure to install the display assembly. 90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 101
Display assembly subcomponents NOTE: These procedures are for replacing the display assembly internal components for the HP Pavilion flat display models only. Component Webcamera/microphone module (includes adhesive and screws) Display panel cable (includes webcamera/microphone module cable and - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 102
screws (2) from the display hinges. b. Remove the display hinge covers (2). c. Remove the hinges (3) from the display enclosure. 92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 103
the display panel cable from the clips (1) and routing channel built into the display enclosure. b. Carefully release the cable from the channel guides (2), and remove the display panel cable (3). 4. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 104
Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 105
support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions downloaded file from your hard drive. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 106
need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 107
Exit > Exit Saving Changes, and then press enter. Your change takes effect immediately. Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 108
Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 109
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 110
repeats the start-up test and checks for intermittent problems that the start-up test does not detect. If the battery fails the test, contact support to report the issue and purchase a test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 111
specifications Metric U.S. Dimensions: Width 34.70 cm 13.67 in Depth ≤ 23.90 cm ≤ 9.42 in Height ≤ 2.30 cm ≤ .91 in Weight: For TouchSmart computer models with Intel processors 2.10 kg 4.61 lbs For computer models with flat display panels and Intel processors 2.03 kg 4.48 lbs For - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 112
Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 35.56 cm (14.0 in), display specifications Dimensions Width - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 113
capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. DVD±RW SuperMulti Double-Layer Combination Drive specifications Applicable disc Read Write Random access time DVD CD Cache - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 114
24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode 3,600 KB/sec 2,400 KB/sec 10,800 KB/sec 5,400 KB/sec 10,800 KB/sec 5,400 KB/sec 2,700 KB/sec 6,750 KB/sec Multiword DMA Mode 104 Chapter 9 Specifications - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 115
and create backups of personal information. For more information and steps, see Windows Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 116
and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on-screen instructions. ● If you - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 117
, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 118
or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 119
Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and follow the on-screen instructions to continue. Restore and recovery 109 - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 120
drivers, and updates not installed at the factory must be manually reinstalled. Personal files must be restored from a backup. NOTE: HP recommends that of the window, and then click Back Up Now. 4. Follow the on-screen instructions. Creating a restore image on a USB device NOTE: Be sure AC power is - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 121
arrow keys, select Recovery, and then press enter. 6. Follow the on-screen instructions. NOTE: If you are unable to boot (start up) your computer with files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 122
and password into the account sign-in boxes and follow the on-screen instructions to complete the sign-in process. To restore backup files: 1. up to cloud storage services provided by various companies. For a small fee, they will keep your backup for you. A cloud service is recommended since it - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 123
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 124
Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 125
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 126
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 127
Index A AC adapter identifying 8 light 8 support 5 AC adapter, spare part numbers 26, 28, 29 action downloading an update for Windows computer models 95 updating for Ubuntu Linux computer models 99 updating for Windows computer models 94 Bluetooth label 16 boot order changing HP Recovery Manager - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 128
HP PC Hardware Diagnostics (UEFI) downloading for Windows computer models 96 using on Windows computer models 95 HP Recovery Manager correcting boot problems Windows 13 L labels Bluetooth 16 regulatory 16 serial number 15 service 15 wireless certification 16 WLAN 16 latch, battery release 14 lights - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 129
5 ports 4 power requirements 5 processors 1 product name 1 security 5 serviceability 5 video 4 wireless 4 product name 1 product name and number, computer models 108 supported discs for Windows 8 computer models 106 USB flash drive for Windows 8 computer models 108 using HP Recovery media for - HP Pavilion 14z-n100 | HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Note - Page 130
hard drive 103 optical drive 103 SuperMulti DVD+/-RW DoubleLayer Drive spare part number 27 SuperMulti DVD±R/RW DoubleLayer Drive spare part number 24, 48 supported discs recovery for Windows 8 computer models 106 system board removal 71 spare part numbers 21, 23, 30, 31, 32, 33, 71, 72 system
HP Pavilion 14 Notebook PC
HP Pavilion TouchSmart 14 Notebook
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Maintenance and Service Guide