HP Pavilion 15-n100 Maintenance and Service Guide
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- HP Pavilion 15-n100 | Maintenance and Service Guide - Page 1
HP Pavilion 15 Notebook PC HP Pavilion TouchSmart 15 Notebook PC Maintenance and Service Guide - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 4
iv Important Notice about Customer Self-Repair Parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 6
vi Safety warning notice - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 7
parts ...28 Mass storage devices ...30 Sequential part number listing 31 4 Removal and replacement procedures preliminary requirements 39 Tools required ...39 Service considerations ...39 Plastic parts ...39 Cables and connectors 40 Drive handling ...40 Grounding guidelines ...41 vii - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 8
door ...47 Memory module ...47 WLAN module ...49 Optical drive ...50 6 Removal and replacement procedures for Authorized Service Provider parts 53 Component replacement procedures 53 Display panel ...54 Keyboard ...57 Top cover ...63 Hard drive ...67 Power button board 71 TouchPad button board - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 9
Diagnostics 109 9 Specifications ...110 Computer specifications ...110 15.0-inch display specifications 111 Hard drive specifications ...112 10 restoring, and recovering 113 Creating recovery media and backups 114 Creating HP Recovery media 114 Restore and recovery ...116 Using Windows Refresh - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 10
Index ...128 x - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 11
1 Product description Category Product Name Processors Chipset Description HP Pavilion 15 Notebook PC HP Pavilion TouchSmart 15 Notebook PC Processors are attached to the system board. ● Intel® Core® i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W) ● Intel Core i5-4200U 1.6 GHz processor (3.0 MB - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 12
on computer models equipped with an Intel Core i7/i5/i3 3000-series processor) Intel HD Graphics (for use with Intel Pentium and 2 GB of dedicated video memory (256Mx16 DDR3 1 GHz x 4 pcs) Support HD decode, DX11/11.1, HDMI, and Optimus. Supports Px5.5 AMD Start Now (AMD IOIC) 1.0 and AMD Start Now - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 13
BrightView (1366×768) display, 3.6-mm; typical brightness: 200 nits 15.6 in, SVA, high-definition (HD), BrightView (1366×768) (all hard drives use the same bracket) Customer-accessible Serial ATA Accelerometer protection support Supports the following hard drives: ● 1 TB, 5400 rpm, 9.5 mm ● 750 - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 14
Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter Intel Smart Connect Technology 4.1 Wireless display support (WiFi direct) HP Multi-Format Memory Card Reader slot with push-push technology, supporting the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 15
, with numeric keypad with black keyboard frame. Full-size (15.0-in.), white painted Island-style, with numeric keypad with white keyboard frame. Multitouch gestures enabled. Supports Windows 8 Modern TrackPad Gestures Support PS/2 interface 65 W HP Smart AC adapter (RC, V, EM, 3-wire) 65 W Slim - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 16
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 17
safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to a headphone jack, the computer speakers are - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 18
Left side Component (1) (2) Power connector AC adapter light (3) Security cable slot (4) RJ-45 (network) jack RJ-45 (network) status lights (2) (5) Vent (6) HDMI port (7) USB 3.0 ports (2) (8) Memory card reader Description Connects an AC adapter. ● White: The AC adapter is connected - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 19
Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones (2) Records sound. (3) Webcam light On: The webcam is in use. (4) Webcam Records video, captures still photographs, - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 20
button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 10 Chapter - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 21
Lights Component (1) Power light (2) Caps lock light (3) Mute light (4) Wireless light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 22
Buttons and speakers Component (1) Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 23
Keys Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Reveals system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 24
Bottom Component (1) (2) (3) Battery lock latch Battery bay Battery release latch Description Unlocks the battery. Holds the battery. Releases the battery from the battery bay, after the battery lock latch has been released. 14 Chapter 2 External component identification - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 25
Component (4) Vents (6) (5) Service door Description Enable airflow to cool internal components. NOTE: The computer a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 26
provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT service door. For help finding these locations, refer to Bottom on page 14. ● Service label-Provides important information to identify your computer. When contacting support - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 27
Component (4) Model number (select models only) (5) Revision number ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 28
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 29
Item (1) (2) Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 27. Keyboard (includes keyboard cable): Textured island style black finish for - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 30
Item Component Textured island style black finish for use in France Textured island style black finish for use in Italy Textured island style black finish for use in Spain Textured island style black finish for use in Portugal Textured island style black finish for use in Turkey Textured island - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 31
Item (3) (4) (5) (6) (7) (8) (9) Component Spare part number Painted island style white finish for use in Romania 720597-271 Painted island style white finish for use in Thailand 720597-281 Painted island style white finish for use in Japan 720597-291 Painted island style white finish for - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 32
for use with Windows Standard 732086-501 Intel Core i5-4200U 1.6 GHz processor (3 MB L3 cache, 15 W) for use with Windows Professional 732086-601 Intel Core i3-4005U 1.7 GHz processor (3 MB L3 cache, 15 W) for use with FreeDOS and Ubuntu 732087-001 Intel Core i3-4005U 1.7 GHz processor (3 MB - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 33
For computer models equipped with Intel Discrete processors 4th generation Intel Core i7-4500U 1.8-GHz (2 GB DC BGA 15 W) for use with FreeDOS and Ubuntu 737986-001 Intel Core i7-4500U 1.8-GHz (2 GB DC BGA 15 W) for use with Windows Standard 737986-501 Intel Core i7-4500U 1.8-GHz (2 GB DC BGA - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 34
for use with FreeDOS and Ubuntu 734826-001 AMD A4-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, Quad 15 W) for use with Windows Standard 734826-501 AMD A4-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, Quad 15 W) for use with Windows Professional 734826-601 AMD A6-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, Quad - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 35
738124-601 W) for use with Windows Professional For computer models equipped with AMD Discrete processors AMD A4-5000 8670M 1.5 GHz (1 GB, L2, 1600MHz DDR3L Quad 15 W) for use with FreeDOS and Ubuntu 734820-001 AMD A4-5000 8670M 1.5 GHz (1 GB, L2, 1600MHz DDR3L Quad - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 36
Item (14) (15) (16) (17) (18) (19) (20) (21) (22) Component Spare part number Heat sink for use only 732065-001 Optical Drive SuperMulti DVD±R/RW Double-Layer Drive (includes bezel and bracket) 732075-001 Service door (part of the plastics kit 732079-001) 26 Chapter 3 Illustrated parts catalog - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 37
.6-in, BrightView, HD, LED, SVA display panel (screws included in the screw kit, spare part number 732082-001) 15.6-in, BrightView, HD, LED, SVA Touchscreen display panel (For Touchscreens, the screws spare part number is 732083-001) In aluminum metal finish In sparkling black - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 38
725614-001 725615-001 732064-001 737166-001 737167-001 737168-001 737169-001 Miscellaneous parts Component AC adapter: 65-W HP Smart AC adapter (RC, V, EM, 3-wire) 65 W HP Smart AC adapter (RC, V, 3-wire) 90 W PFC adapter 4.5 mm 90 W Smart AC adapter 4.5 mm Power cord (3-pin, black, 1.83-m): For - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 39
Component For use in South Korea For use in Thailand For use in the United Kingdom and Singapore For use in South Africa For use in Israel For use in India Screw Kit for non Touchscreens Screw Kit for Touchscreens HDMI to VGA Adapter Spare part number 490371-AD1 490371-201 490371-031 490371-AR1 - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 40
-001 Hard drive rubber bracket Hard drive connector cable Hard drive screws (2, not illustrated) Optical drive: DVD+/-RW DL SuperMulti -- support Zero power ODD (includes optical drive hardware 732075-001 kit with optical drive bezel, bracket and connector cable). 30 Chapter 3 Illustrated - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 41
module (PC3, 12800, 1600-MHz) RTC battery HDMI to VGA adapter Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use on all computer models 65-W HP Smart AC adapter (RC, V, EM, 3-wire) Sequential part number listing 31 - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 42
3-wire) Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter for use only on computer models equipped with an AMD processor 65 W HP Smart AC adapter (RC, V, EM, 3-wire) Intel Centrino Advanced-N 6235 WLAN module for use only on computer models in Japan Keyboard in black finish - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 43
Spare part number 720597-001 720597-031 720597-041 720597-051 720597-061 720597-071 720597-131 720597-141 720597-151 720597-171 720597-211 720597-251 720597-261 720597-271 720597-281 720597-291 720597-A41 720597-AB1 720597-AD1 720597-B31 720597-BA1 720597-BB1 720597-BG1 720597-DB1 720597-DH1 720597- - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 44
/USB port TouchPad button board (includes cable) Cover Kit (includes service door and wireless module compartment cover) 15.6-in, LED. HD, BrightView raw display panel (includes 2 rubber screw covers) Screw Kit Screw Kit for TouchSmart models Speakers (include subwoofer, speaker cables, and 4 rubber - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 45
-001 734820-501 734820-601 734821-001 734821-501 734821-601 734824-001 Description System board Intel Core i3-4005U 1.7-GHz processor (3.0 MB L3 cache, 15 W) for use with FreeDOS and Ubuntu. (includes replacement thermal material) System board Intel Core i3-4005U 1.7-GHz processor (3.0 MB L3 cache - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 46
for use with FreeDOS and Ubuntu System board Intel Core i5-4200U 740M 2 GB (1.6-GHz DC BGA 15 W) for use with Windows Standard System board Intel Core i5-4200U 740M 2 GB (1.6-GHz DC BGA 15 W) for use with Windows Professional System board AMD A10- 4655M 8670M (2.8 GHz/2.0 GHz, 2 GB L2, 1333MHz DDR3L - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 47
.6 BV HD PRW in regal purple finish Touchscreen display 15.6 BV HD PRW in mineral black finish Touchscreen display 15.6 BV HD PRW in Goji berry finish Touchscreen display 15.6 BV HD PRW in hazel berry finish Touchscreen display 15.6 BV HD PRW in raspberry finish Top cover in mineral black finish Top - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 48
Ubuntu. System board Intel Core i7-4500U (1.8 GHz DC BGA 15W) for use with Windows Standard. System board Intel Core i7-4500U (1.8 GHz DC BGA 15 W) for use with Windows Professional System board AMD A10-5745M A76M (2.9 GHz/2.1 GHz, 4 MB L2, 1333MHz DDR3L Quad 2 5W) for use with FreeDOS and Ubuntu - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 49
need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 50
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 51
DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55 - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 52
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 53
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 54
on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. as 12 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and location - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 55
Battery Description 4 cell, 41-Wh, 2.8-Ah, Li-ion battery Spare part number 728460-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 56
2. Reset the battery lock (1) to the locked position. 46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 57
available with the plastics kit. Spare part number 732079-001 1. Using a small Phillips screwdriver, loosen the service door screws (1) and (2). 2. Lift the door (3). 3. Slide the service door (4) forward to remove. Memory module Description 4 GB memory module (PC3, 12800, 1600-MHz) 2 GB memory - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 58
4. Remove the battery (see Battery on page 45). 5. Remove the service door (see Service door on page 47). Remove the memory module: NOTE: Note the location of the memory module. If you are replacing it, install the new memory - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 59
, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off Remove the battery (see Battery on page 45). 5. Remove the service door (see Service door on page 47). Remove the WLAN module: 1. Disconnect the - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 60
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 61
Description Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive (includes bezel, bracket, and screws) Spare part number 732075-001 Before removing the optical drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 62
If it is necessary to replace the optical drive bracket and bezel, position the optical drive with the rear panel toward you. 1. Remove the two Phillips screws from the optical drive (1) and remove the bracket (2). 2. Use an unbent paperclip and press in gently on the paper clip (1) and release from - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 63
for Authorized Service Provider parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. CAUTION: Components - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 64
for HP Pavilion Notebook. For procedures to replace the HP Pavilion Notebook display assembly subcomponents, see Display assembly on page 96. Description Display bezel Display panel 15.6 in display enclosure. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 65
b. Remove the display bezel (6). c. Remove the four Phillips M2.0×2.5 screws (1) and carefully move the display panel (2) to the keyboard . Component replacement procedures 55 - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 66
d. Release the tab (1) and disconnect the connector (2). Lift the panel (3) to remove it. Reverse this procedure to replace the panel. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 67
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Textured island style black finish for use in the United States Textured island style black finish for use in United Kingdom Textured island style black finish for use in Germany Textured island style black finish for - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 68
the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 69
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45). Remove the keyboard: 1. Remove the Phillips M2.5×6.5 screw that secures the keyboard to the computer. 2. Rest the computer on its left side. 3. Open the computer. Component replacement procedures 59 - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 70
the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 71
6. Gently slide your finger along the top edge of the keyboard to release the keyboard clips (1). Lift the rear edge of the keyboard (2), and then swing the keyboard up and forward until it rests upside down on the palm rest. 7. Release the ZIF connector (1) by lifting the connector tab to which the - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 72
Reverse this procedure to install the keyboard. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 73
the battery (see Battery on page 45), and then remove the following components: a. Optical drive (see Optical drive on page 50). b. Remove the service door (see Service door on page 47). c. Remove the WLAN module (see WLAN module on page 49). d. Remove the memory module (see Memory module on page - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 74
to the base enclosure. 2. Disconnect the power button cable (1), the TouchPad cable (2), and the optical drive cable (3). 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 75
bottom of the computer. 5. Remove the additional three Phillips M2.0×1.5 screws from the optical drive bay (1) and the three Phillips M2.5×6.5 screws from under the service door (2). 6. Turn the computer over and open the display. Component replacement procedures 65 - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 76
). ● USB/audio board, (see Hard drive on page 67). Reverse this procedure to install the top cover. 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 77
. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Optical drive (see Optical drive on page 50). b. Service door (see Service door on page 47). c. WLAN module (see WLAN module on page 49). d. Memory module (see Memory module on page 47). e. Keyboard (see - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 78
Remove the hard drive: 1. Disconnect the USB/audio cable (1) by flipping open the ZIF connector and lifting the cable. Remove the USB/audio cable Phillips M 2.5×3.0 screw (2) and then lift the USB/audio board (3). 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 79
2. Lift the front of the hard drive (1) and slide the hard drive (2) forward . Component replacement procedures 69 - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 80
the bracket and separate the front edges of the hard drive rubber bracket from the hard drive 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 81
. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Optical drive (see Optical drive on page 50). b. Service door (see Service door on page 47). c. WLAN module (see WLAN module on page 49). d. Memory module (see Memory module on page 47). e. Keyboard (see - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 82
the top cover when removing the top cover). Reverse this procedure to install the power button board. 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 83
the following components: a. Optical drive (see Optical drive on page 50). b. Service door (see Service door on page 47). c. WLAN module (see WLAN module on page 49). the TouchPad button board (3) carefully lifting the cable from the guides (the cable attached to the top cover was disconnected when - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 84
6. Remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board. 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 85
. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Optical drive (see Optical drive on page 50). b. Service door (see Service door on page 47). c. WLAN module (see WLAN module on page 49). d. Memory module (see Memory module on page 47). e. Keyboard (see - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 86
3. Remove the optical drive connector cable. Reverse this procedure to install the optical drive connector cable. 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 87
thermal material. Description Spare part number For computer models equipped with Intel UMA processors. 4th generation Intel Core i5-4200U 1.6-GHz processor (3.0 MB L3 cache, 15 W) for use with FreeDOS and Ubuntu. 732086-001 Intel Core i5-4200U 1.6-GHz processor (3.0 MB L3 cache - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 88
-601 737985-001 737985-501 737985-601 737983-001 737983-501 737983-601 734826-001 734826-501 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 89
) for use with Windows Professional. 737140-601 AMD E1-2500 (1.4 GHz, 1 MB L2, 1600MHz DDR3L, Dual 15 W) for use with FreeDOS and Ubuntu. 737141-001 AMD E1-2500 (1.4 GHz, 1 MB L2, 1600MHz DDR3L, Dual 15 W) for use with Windows Standard. 737141-501 AMD E1-2500 (1.4 GHz, 1 MB L2, 1600MHz DDR3L - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 90
. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Optical drive (see Optical drive on page 50). b. Service door (see Service door on page 47). c. WLAN module (see WLAN module on page 49). d. Memory module (see Memory module on page 47). e. Keyboard (see - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 91
● Fan (see Heat sink assembly on page 89) ● Heat sink assembly (see Heat sink assembly on page 89) Remove the system board: 1. Disconnect the following cables from the system board: (1) Display panel cable (2) Speaker cable (3) Optical drive connector cable (4) Power connector cable Component - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 92
the base enclosure. 4. Lift the right side of the system board (2) until it rests at an angle. 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 93
5. Carefully remove from the power connector (3). Remove the system board by sliding it up and to the right at an angle and pull the system board (4) carefully to the right. 6. Remove the hard drive connector cable: a. Turn the system board upside down, with the front toward you. Component - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 94
b. Disconnect the hard drive connector cable from the system board. The hard drive cable is part of the Hard Drive Hardware Kit, part number 732071-001. Reverse this procedure to install the system board. 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 95
. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Optical drive (see Optical drive on page 50). b. Service door (see Service door on page 47). c. WLAN module (see WLAN module on page 49). d. Memory module (see Memory module on page 47). e. Keyboard (see - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 96
2. Remove the RTC battery (2). Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the "+" sign faces up. 86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 97
. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Optical drive (see Optical drive on page 50). b. Service door (see Service door on page 47). c. WLAN module (see WLAN module on page 49). d. Memory module (see Memory module on page 47). e. Keyboard (see - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 98
4. Remove the fan (3) from the system board. Reverse this procedure to install the fan. 88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 99
. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Optical drive (see Optical drive on page 50). b. Service door (see Service door on page 47). c. WLAN module (see WLAN module on page 49). d. Memory module (see Memory module on page 47). e. Keyboard (see - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 100
fan/heat sink assembly to the system board. 4. Remove the heat sink assembly (3) from the system board. 90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 101
5. Thoroughly clean the thermal connections (1) and (3) on the system board and the heat sink (2) and (4) before replacing a heat sink onto a system board. Continue to step 8. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with a - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 102
equipped with a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it. 8. Reverse this procedure to install the fan/heat sink assembly. Replace the thermal material that ships with the replacement heat sink. 92 - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 103
. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Optical drive (see Optical drive on page 50). b. Service door (see Service door on page 47). c. WLAN module (see WLAN module on page 49). d. Memory module (see Memory module on page 47). e. Keyboard (see - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 104
2. Release the power connector from the clip built into the system board. Reverse this procedure to install the power connector cable. 94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 105
. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Optical drive (see Optical drive on page 50). b. Service door (see Service door on page 47). c. WLAN module (see WLAN module on page 49). d. Memory module (see Memory module on page 47). e. Keyboard (see - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 106
speaker. Display assembly Description Spare part number Display bezel (includes 2 rubber screws) 725617-001 15.6-in, BrightView, HD, LED, SVA display panel (screws included in the screw kit, spare 737171-001 96 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 107
from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Optical drive (see Optical drive on page 50). b. Service door (see Service door on page 47). Component replacement procedures 97 - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 108
sides (4), and the top edge (5) of the display bezel until the bezel disengages from the display enclosure. 98 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 109
c. Remove the display bezel (6). The display bezel is available using spare part number 725617-001. CAUTION: Be sure the work surface is clear of all tools, screws, and computer components before turning the display panel upside down on the work surface. 4. If it is necessary to replace the display - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 110
Phillips M2.5×4.0 screws (1) and (2) that secure the hinges to the display enclosure. b. Remove the display hinge covers (2). 100 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 111
the display panel cable from the clips (1) and routing channel built into the display enclosure. b. Carefully release the cable from the channel guides (2) and remove the display panel cable (3). 8. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 112
in the Antenna Kit, spare part number 732063-001. Reverse this procedure to install the display assembly. 102 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 113
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 114
or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 115
or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. Using System Diagnostics 105 - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 116
8 Ubuntu Linux - Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 117
Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in a list or - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 118
. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Access the page on the HP website that provides software for your computer. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 119
installation procedures vary. Follow any instructions that are displayed on the screen test repeats the start-up test and checks for intermittent problems that the start-up test does not detect. ● . If the battery fails the test, contact support to report the issue and purchase a replacement - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 120
to back) Weight Input power Operating voltage and current Metric U.S. 38.56 cm 25.8 cm 2.47 cm 2.33 or 2.56 kg (depending on configuration) 15.18 in 10.15 in .97 in 5.14 lb or 5.67 (depending on configuration) 19.5 V dc @ 3.33 A - 65 W 19 V dc @ 4.62 A - 90 W 19.5 V dc @ 2.31 - 45 W (select - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 121
15.0-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format 14.06 in 0.197 × 0.197 mm 1366×768) RGB vertical stripe LED 80 × 25 2.0 W ±65° horizontal, ±50° vertical (typical) 15.0-inch display specifications 111 - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 122
°F) *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. 112 Chapter 9 Specifications - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 123
restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information recovery media and backups ● Restoring and recovering your system NOTE: This guide describes an overview of backing up, restoring and recovering options. For more - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 124
software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more information see Windows Help and Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 125
from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/ HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and follow the on-screen instructions - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 126
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on-screen instructions if you did not manually create a restore point, - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 127
For more information, see Removing the HP Recovery partition on page 121. Restore and recovery 117 - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 128
. See Windows Help and Support for more information. From the Start screen, type h, and then select Help and Support. To start Refresh: 1. the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and follow the on-screen instructions. 118 Chapter 10 Windows 8 - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 129
-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 130
or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 131
have recovery options; see Creating HP Recovery media on page 114. Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and follow the on-screen instructions to continue. Restore and - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 132
and updates not installed at the factory must be manually reinstalled. Personal files must be restored from a backup. NOTE: HP recommends that you create the image restore in the Back Up Now. 4. Follow the on-screen instructions. 122 Chapter 11 Ubuntu Linux Backing up, restoring, and recovering - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 133
on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results. of the window, and then click Backup Now. 4. Follow the on-screen instructions. Performing recovery using the restore DVD NOTE: The following procedure uses the - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 134
maintain a current backup. You can manually back up your information to an restored, and then click Forward. 5. Follow the instructions on the screen. 6. Click Restore to start restoring services provided by various companies. For a small fee, they will keep your backup for you. A cloud service - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 135
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 136
be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 137
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 138
models 103 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive removal 51 spare part number 51 Bluetooth label 17 boot order changing HP Recovery Manager for Windows 8 computer models 120 bottom 17 buttons left TouchPad 10 power 12 right TouchPad 10 C caps lock light, identifying 11 chipset - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 139
70 hard drive, identifying 15 HDMI 29 HDMI adapter spare HP Recovery Manager correcting boot problems for Windows 8 computer models 120 for Windows 8 computer models 119 starting for Windows 8 computer models 120 HP 17 regulatory 17 serial number 16 service 16 wireless certification 17 WLAN 17 - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 140
5 ports 4 power requirements 5 processors 1 product name 1 security 5 serviceability 5 video 4 wireless 4 product name 1 product name and number, computer models 120 supported discs for Windows 8 computer models 115 USB flash drive for Windows 8 computer models 120 using HP Recovery media for - HP Pavilion 15-n100 | Maintenance and Service Guide - Page 141
hard drive 112 SuperMulti DVD±R/RW DoubleLayer Drive spare part number 26 supported discs recovery for Windows 8 computer models 115 system board removal 77 spare computer 17 U USB 3.0 ports identifying 8 V vents, identifying 15 video, product description 4 W webcam light, identifying 9 webcamera/
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HP Pavilion 15 Notebook PC
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Maintenance and Service Guide