HP Pavilion 21-a200 Troubleshooting & Maintenance Guide

HP Pavilion 21-a200 Manual

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  • HP Pavilion 21-a200 | Troubleshooting & Maintenance Guide - Page 1
    Troubleshooting and Maintenance Guide
  • HP Pavilion 21-a200 | Troubleshooting & Maintenance Guide - Page 2
    services are set forth in the express statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP countries. HP supports lawful use in the product specifications, in the one partition on the hard disk drive at a time. One
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    cable 4 Keyboard and mouse (wireless 6 Speakers and sound ...6 Internet access ...7 Software troubleshooting ...8 3 System recovery ...10 Choosing a system recovery method 10 System Recovery options Cleaning the keyboard and mouse 16 Cleaning the touch screen (select models only 16 ENWW iii
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    iv ENWW
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    integrity of your system and its data from unauthorized access. Review these features to ensure proper use. Computer security features Computer against new viruses beyond the trial period, purchase an extended update service. Unauthorized access to data and ongoing threats to the computer Firewall
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    , or using your computer and possible solutions. For more information or for additional troubleshooting options, see the Quick Setup Guide that accompanies your computer, or visit http://www.hp.com/support and search for your computer model. Computer does not start Symptom Possible solution Error
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    Symptom Possible solution Computer seems to be locked up and is not responding. Use the Windows Task Manager to close any programs not responding, or restart the computer: 1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Click Start Task Manager. 3. Select the program that is
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    heat on page 15. (Your computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is not lit. Reconnect the power plug to the back of the of your computer, and then restart your computer. 4 Chapter 2 Troubleshooting ENWW
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    Symptom Mouse (with cable) does not work or is not detected. Cursor does not move using the arrow keys on the number keypad. Cursor does not respond to mouse movement. Possible solution Unplug and reconnect the mouse cable to your computer. If the mouse is still not detected, turn off the computer,
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    that the receiver did not time out instead, move the mouse and check for response on the screen. A Off Connect On B 3. After the mouse connection is established, continue by using the steps sound. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW
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    , click Action Center, and then click Troubleshooting. 2. Under Network and Internet, click do not plug a network cable into a telephone service line; doing so might damage the network adapter. open the wizard, and then follow the on-screen instructions. If your system has an external antenna, try
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    specific item (for example, HP DVD Writer 640b). 5. Click the Driver tab. 6. To update a driver, click Update Driver, and then follow the on-screen instructions. Or, to revert to an earlier version of a driver, click Rollback Driver, and then follow the on-screen instructions. If you have a problem
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    , and then click Next at the Welcome screen. 3. Choose the program you want to install, click Next, and follow the on-screen instructions. 4. When you have finished reinstalling, restart 4. Select the program you want to remove, and then click Uninstall. ENWW Software troubleshooting 9
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    see Microsoft System Restore under Software troubleshooting on page 8. Some features might not Choosing a system recovery method You must choose one of the following methods to perform a System Recovery purchased from HP Support. To purchase recovery discs, visit http://www.hp.com/support. System
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    when prompted. 7. When the computer restarts, you see the Recovery Manager welcome screen again. Under I need help immediately, select System Recovery. If you are 9. Complete the registration process, and wait until you see the desktop. 10. Turn off the computer, reconnect all peripheral devices,
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    the registration process, and wait until you see the desktop. 9. Turn off the computer, reconnect all peripheral devices media Recovery media can be created on either blank DVD discs or a USB flash drive (one or the other, but not both). Create recovery media from the recovery image stored on your
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    typically 1-3 DVD discs). The Recovery Disc Creator program will tell you the specific number of blank discs needed to make the set. ● You may choose media using blank DVD(s), and then click Next. 4. Follow the on-screen instructions. Label each disc as you make it (for example, Recovery 1, Recovery
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    Next. NOTE: Recovery Media Creation formats the flash drive and deletes all on files on it. 6. Follow the on-screen instructions. Be sure to label the USB flash drive and store it in a secure place. NOTE: Do not use media cards for creating recovery media. The
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    ensure that it works at peak performance. Schedules and tasks Follow these instructions at the recommended intervals for proper maintenance. Weekly Software cleanup Use it about once every three months. Visit www.hp.com/support for additional cleaning instructions. ENWW Schedules and tasks 15
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    alcohol. 4. After the roller ball and rollers are completely dry, replace the ball and ball-cover ring. Cleaning the touch screen (select models only) CAUTION: Do not spray or place the cleaner directly on the screen; spray the cleaner into the cloth, and then wipe the sides and surface of the touch
  • HP Pavilion 21-a200 | Troubleshooting & Maintenance Guide - Page 21
    Down. 2. Disconnect the power cord from the wall. 3. Spray a small amount of mild glass cleaner on a soft cloth to clean the touch screen. 4. Wipe the surface and left and right side of the touch screen to remove any dirt, fingerprints, or other debris that could hinder the touch recognition of the
  • HP Pavilion 21-a200 | Troubleshooting & Maintenance Guide - Page 22
    BTNVDIBTQPTTJCMF5IF XXXIQDPNHPSFDZDMFUPpOEPVUJG)1   QBDLBHJOHUIBUDBNFXJUIZPVSDPNQVUFSJTBMTP DBOIFMQZPVEJTQPTFPGZPVSPMEDPNQVUFSXJUI EFTJHOFEGPSNBYJNVNSFDZDMBCJMJUZ NJOJNVNJNQBDUPOUIFQMBOFU Don't use a screen saver. We design to be more energy efficient
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Troubleshooting and Maintenance
Guide