HP Pavilion 23-a300 Troubleshooting and Maintenance Guide
HP Pavilion 23-a300 Manual
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- HP Pavilion 23-a300 | Troubleshooting and Maintenance Guide - Page 1
Troubleshooting and Maintenance Guide - HP Pavilion 23-a300 | Troubleshooting and Maintenance Guide - Page 2
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP .com for details. HP supports lawful use of technology one partition on the hard disk drive at a time. One - HP Pavilion 23-a300 | Troubleshooting and Maintenance Guide - Page 3
monitor) ...3 Keyboard and mouse (with cable) ...3 Keyboard and mouse (wireless) ...4 Speakers and sound ...5 Internet access ...5 Software troubleshooting ...6 3 System recovery ...8 Choosing a system recovery method 8 System recovery options ...8 Recovery media ...10 4 Maintenance ...12 Schedules - HP Pavilion 23-a300 | Troubleshooting and Maintenance Guide - Page 4
iv - HP Pavilion 23-a300 | Troubleshooting and Maintenance Guide - Page 5
integrity of your system and its data from unauthorized access. Review these features to ensure proper use. Computer security features Computer against new viruses beyond the trial period, purchase an extended update service. Unauthorized access to data and ongoing threats to the computer Firewall - HP Pavilion 23-a300 | Troubleshooting and Maintenance Guide - Page 6
or for additional troubleshooting options, see the Quick Setup Guide that accompanies your computer, or visit http://www.hp.com/go/contactHP on the back of the computer should be on; if it is not, contact Support. If the display (monitor) is blank, the monitor might not be properly connected. - HP Pavilion 23-a300 | Troubleshooting and Maintenance Guide - Page 7
Adjust the monitor resolution setting in Windows: too large or too small, or the images are fuzzy. 1. Right-click an empty area of the desktop, and then click Screen resolution. 2. Select the resolution from the drop-down menu. 3. Click Apply, and then click Keep changes. NOTE: In addition to - HP Pavilion 23-a300 | Troubleshooting and Maintenance Guide - Page 8
setup or for re-synchronization. ● Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate it. ● Replace the batteries in the keyboard until the LED on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting - HP Pavilion 23-a300 | Troubleshooting and Maintenance Guide - Page 9
select Troubleshoot common computer problems, and then select Troubleshoot audio playback do not plug a network cable into a telephone service line; doing so might damage the network adapter. open the wizard, and then follow the on-screen instructions. If your system has an external antenna, try to - HP Pavilion 23-a300 | Troubleshooting and Maintenance Guide - Page 10
troubleshooting Symptom To repair software problems new one does not solve your problem: 1. HP DVD Writer 640b). 4. Select the Driver tab. 5. To update a driver, select Update Driver, and then follow the on-screen instructions instructions. If you have a problem that restore points manually: 1. Close - HP Pavilion 23-a300 | Troubleshooting and Maintenance Guide - Page 11
Or check to be sure that the program is in the list of programs you can reinstall from the HP Recovery Manager. NOTE: Some features might not be available on systems that are shipped without a version . 4. Select the program you want to remove, and then select Uninstall. Software troubleshooting 7 - HP Pavilion 23-a300 | Troubleshooting and Maintenance Guide - Page 12
- see Microsoft System Restore under Software troubleshooting on page 6. Some features might not Choosing a system recovery method You must choose one of the following methods to perform a system discs purchased from HP Support. To purchase recovery discs, visit http://www.hp.com/go/contactHP - HP Pavilion 23-a300 | Troubleshooting and Maintenance Guide - Page 13
4. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to continue. 5. Select Windows Recovery Environment. 6. Follow the on-screen instructions. NOTE: If your system does not detect a recovery partition, it prompts you to insert - HP Pavilion 23-a300 | Troubleshooting and Maintenance Guide - Page 14
computer. If you are using a recovery DVD, the computer automatically runs HP Recovery Manager from the disc. Skip to step 7. 6. If you are . 9. Follow the on-screen instructions. Recovery media Recovery media can be created on either blank DVD discs or a USB flash drive (one or the other, but not - HP Pavilion 23-a300 | Troubleshooting and Maintenance Guide - Page 15
on the computer. 3. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to continue. 4. flash drive and deletes all on files on it. 6. Follow the on-screen instructions. Be sure to label the USB flash drive and store it in a secure - HP Pavilion 23-a300 | Troubleshooting and Maintenance Guide - Page 16
your system once a month for visible signs of dust and debris, and clean it about once every three months. Visit http://www.hp.com/ go/contactHP for additional cleaning instructions. Cleaning the computer and monitor Follow these steps to clean the computer and monitor: 12 Chapter 4 Maintenance - HP Pavilion 23-a300 | Troubleshooting and Maintenance Guide - Page 17
1. Unplug the power to the computer and the monitor. 2. To clean the monitor screen, use a clean, dry cloth. Do not use water on the monitor screen. For more thorough cleaning, use a clean cloth and antistatic screen cleaner. 3. Use a clean, dry cloth to dust the computer case and the monitor case. - HP Pavilion 23-a300 | Troubleshooting and Maintenance Guide - Page 18
3. Spray a small amount of mild glass cleaner on a soft cloth to clean the touch screen. 4. Wipe the surface and left and right side of the touch screen to remove any dirt, fingerprints, or other debris that could hinder the touch recognition of the screen. 14 Chapter 4 Maintenance - HP Pavilion 23-a300 | Troubleshooting and Maintenance Guide - Page 19
Troubleshooting and Maintenance Guide