HP Pavilion Elite m9600 Getting Started
HP Pavilion Elite m9600 - Desktop PC Manual
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- HP Pavilion Elite m9600 | Getting Started - Page 1
Getting Started - HP Pavilion Elite m9600 | Getting Started - Page 2
services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. HP device to communicate with other 802.11n WLAN devices. HP supports lawful use of technology and does not endorse or encourage - HP Pavilion Elite m9600 | Getting Started - Page 3
Using Software...33 Getting More Information 35 Using the Onscreen Help and Support Center 35 Accessing Support on the Web 35 Finding Guides on the Web 35 Finding Onscreen Guides 36 Using the PC Help & Tools Folder 36 Using HP Total Care Advisor Software 37 Using the Computer with Safety and - HP Pavilion Elite m9600 | Getting Started - Page 4
Troubleshooting and Maintenance 39 Troubleshooting Computer Problems 39 Repairing Software Problems 57 Maintenance ...60 System Recovery...63 Performing the Post-Recovery Procedure 67 Index...69 iv Getting Started (features vary by model) - HP Pavilion Elite m9600 | Getting Started - Page 5
for your new location before plugging the computer into an AC power outlet. WARNING: Please read "Safety Information" in the Limited Warranty and Support Guide before installing and connecting the computer to the electrical power system. Follow the steps on the setup poster to set up the computer - HP Pavilion Elite m9600 | Getting Started - Page 6
Connecting other devices to the computer (Select models only) Connect the main hardware devices, such as the monitor, keyboard, and mouse, to the back of the computer. See your setup poster for information on connecting your mouse, keyboard, monitor, and speakers. Other peripheral devices can plug - HP Pavilion Elite m9600 | Getting Started - Page 7
Power cord and devices Icon/Label Description and function (continued) Keyboard (PS/2 connector). Universal Serial Bus (USB) 2.0 for mouse, keyboard, digital cameras, or other devices with USB connectors. Network Modem Icon/Label ETHERNET Description and function Ethernet LAN connector to - HP Pavilion Elite m9600 | Getting Started - Page 8
Display video output Icon/Label Description and function NOTE: For specific information, see the documentation that came with the display device. VGA/Monitor VGA/Monitor (blue) display output connector, to connect to a VGA monitor. You may need to use a VGA-to-DVI adapter to connect a display - HP Pavilion Elite m9600 | Getting Started - Page 9
speaker system must have its own power source, such as batteries or a separate power cord. For detailed instructions about how to connect and configure other multichannel speakers, go to the Web support page for your model; see "Accessing Support on the Web" on page 35. Setting Up Your Computer 5 - HP Pavilion Elite m9600 | Getting Started - Page 10
Connecting a stereo-speaker system To connect active speakers, such as left/right stereo speakers or a 2.1 system of two speakers and a subwoofer, to the computer: 1 Make sure the computer is turned off. Make sure the speaker system is turned off and unplugged. 2 Connect the speaker system cable to - HP Pavilion Elite m9600 | Getting Started - Page 11
(Select models only) You can connect the computer to a wireless network supporting IEEE 802.11b, 802.11g, or 802.11n (select models only) an existing wireless LAN with an Internet connection. Consult your Internet Service Provider (ISP) for further information. To verify that the integrated WLAN - HP Pavilion Elite m9600 | Getting Started - Page 12
. Before you can use telephone dial-up to connect to the Internet and send or receive e-mail and faxes, you must connect your telephone service line to the modem (A). 1 Plug a modem/telephone cable into the computer modem connector (A). Note that the modem connector on the computer may be green - HP Pavilion Elite m9600 | Getting Started - Page 13
Video input with audio Icon/Label S-Video Description and function S-video In connector to connect video input from a TV set-top box output connector. Composite Video S-Video 2 Composite Video In connector (yellow) to connect video input from a TV set-top box. Secondary S-video connector to - HP Pavilion Elite m9600 | Getting Started - Page 14
Video input with audio Icon/Label A/V In Audio 2 L A/V In Audio 2 R Description and function (continued) Secondary left audio input connector (white). NOTE: This Audio In connector is connected to the TV tuner. You must use the Audio In connector, which is connected to the motherboard and located - HP Pavilion Elite m9600 | Getting Started - Page 15
Connecting the TV signal source coaxial cable (no set-top box) To connect the computer into an existing setup for the TV signal source without a set-top box, insert (add) a splitter (B) to route the coaxial TV signal cable from the wall outlet (A) to the computer connector (C). Callouts A TV signal - HP Pavilion Elite m9600 | Getting Started - Page 16
Connecting the TV signal source with a set-top box and using S-video or composite video cable to the computer To use video output from the set-top box (F), add the cables to route video and audio to the computer: Do not detach any cables from the existing setup. Connect an S-video cable (or you can - HP Pavilion Elite m9600 | Getting Started - Page 17
Using an infrared receiver (IR) blaster (Select models only) If you have a cable TV or satellite TV set-top box, you can control the set-top box from the computer by using the remote control sensor cable/IR blaster (select models only) and the connector on the computer (not available on all models). - HP Pavilion Elite m9600 | Getting Started - Page 18
14 Getting Started (features vary by model) - HP Pavilion Elite m9600 | Getting Started - Page 19
to register with HP or Compaq, sign up for updates, and get online. The antivirus software may automatically open. Follow the onscreen instructions to set up this tool, which protects the computer and your privacy. 5 When you see the Windows Vista desktop, the initial setup is complete. For - HP Pavilion Elite m9600 | Getting Started - Page 20
Turning Off the Computer For best results when using Windows Vista, do not shut down the computer except when you must turn off the power for safety reasons: to make repairs, to install new hardware or cards in the computer, or to change a battery. As an alternative to shutting down the computer, - HP Pavilion Elite m9600 | Getting Started - Page 21
a reduced-power state, and the monitor is blank, as if it were turned off. (You can set the computer to retrieve e-mail, receive faxes, or download information from the Internet during Sleep mode.) NOTE: You can also simply press the Sleep button on the keyboard, if it is present. To wake - HP Pavilion Elite m9600 | Getting Started - Page 22
can connect to the Internet through the telephone modem, a local area network (LAN), or digital subscriber line (DSL). Check with your Internet Service Provider (ISP) for specific information on the connection. 1 Refer to "Setting Up Your Computer" on page 1 to make the hardware connections. You - HP Pavilion Elite m9600 | Getting Started - Page 23
Online Services and then click Get Online. d Follow the onscreen instructions to select an ISP and set up Internet service. NOTE: Online Services either the computer does not have an integrated WLAN device, or the driver for the device is not properly installed. 4 Click the Windows Vista start - HP Pavilion Elite m9600 | Getting Started - Page 24
by clicking the X in the upper-right corner. For help with audio, check the troubleshooting items in "Audio and speakers" on page 47. For more information, open the Help and Support Center or refer to the Support Web site; see "Getting More Information" on page 35. Enabling an HDMI-connected display - HP Pavilion Elite m9600 | Getting Started - Page 25
Selecting the Microphone The microphone connector on your computer is ready to use. If you have more than one microphone connected, select the microphone that you would like to use in Windows Vista. NOTE: When you have a webcam or an audio player connected to the computer, because of the audio input - HP Pavilion Elite m9600 | Getting Started - Page 26
must be entered at a Windows Vista prompt. For information on Windows Vista passwords: Click the Windows Vista start button on the taskbar, click Help and Support, and then type passwords into the Search Help box and press Enter. See "Using the Onscreen Help and - HP Pavilion Elite m9600 | Getting Started - Page 27
. Instructions for using and updating the antivirus software, and for purchasing extended update service, are provided within the program. For more information about computer viruses: Click the Windows Vista start button on the taskbar, click Help and Support, and then type viruses into the Search - HP Pavilion Elite m9600 | Getting Started - Page 28
other software may have become available after the computer was shipped. Download all available updates and install them onto the computer. Setting Up to access all files on the computer, and to install software and drivers that are compatible with Windows Vista. (Windows Vista requires at least - HP Pavilion Elite m9600 | Getting Started - Page 29
click the account user name you want to change. 4 Follow the onscreen instructions or click an action to proceed. Guidelines for Installing Software and Hardware need help, check the manufacturer documentation or customer service information. For antivirus software, uninstall the existing software - HP Pavilion Elite m9600 | Getting Started - Page 30
peripheral devices include printers, scanners, video Windows Vista. Windows Easy Transfer software guides you to copy files and settings Windows Easy Transfer. 4 Follow the onscreen instructions in the Windows Easy Transfer Wizard to transfer Help and Support, and then type moving files into the - HP Pavilion Elite m9600 | Getting Started - Page 31
Special Features of Your Computer Using the Memory Card Reader (Select models only) Your computer may come with a multi-format memory card reader (optional, select models only). Digital cameras and other digital imaging devices use memory cards, or media, to store digital picture files. The memory - HP Pavilion Elite m9600 | Getting Started - Page 32
must insert media correctly. Note the direction of the notched corner on the media. For more information, open the Help and Support Center or refer to the Support Web site; see "Getting More Information" on page 35. Also: CompactFlash and Microdrive media are keyed and cannot be inserted incorrectly - HP Pavilion Elite m9600 | Getting Started - Page 33
Using a Vertical CD/DVD Drive (Select models only) Your computer may have an optical disc drive that is installed in a vertical position. Press the Eject button on or near the drive door (A) to eject the CD/DVD tray. Place a standard-sized disc in the tray with the label facing out, and then press - HP Pavilion Elite m9600 | Getting Started - Page 34
Technology (Select models only) The following section provides instructions for making a disc label by using LightScribe (select models only), identified by the LightScribe logo Labeling software that supports LightScribe A writable LightScribe disc (sold separately) Making a LightScribe label - HP Pavilion Elite m9600 | Getting Started - Page 35
8 Click the arrow button at the bottom of the window to continue. 9 Under Step 3: Edit Layout: a Select a layout style by clicking Select under Layout Style. Select the style you want, and then click OK. b Select a background image by clicking Select under Background Image. Highlight the image you - HP Pavilion Elite m9600 | Getting Started - Page 36
manual backups between scheduled automatic backups: 1 Connect an external storage device to your computer, or place a blank CD or DVD in the CD/DVD drive. 2 Press the HP Easy Backup button. Follow the onscreen instructions with docking station, or a small printer. 2 Open the cable-routing cover. - HP Pavilion Elite m9600 | Getting Started - Page 37
CD. You may need to install the update from this CD before using the DVD Writer/CD Writer drive. To do this, follow the installation instructions that came with the CD. To open any of these programs, click the Windows Vista start button on the taskbar, click All Programs, select the - HP Pavilion Elite m9600 | Getting Started - Page 38
(select models only) Quickly organize the Web links you want available on your desktop. Comparison-shop using the convenient shopping search engine. Get HP software and driver updates. Get important messages from HP. Access PC Health and Security and PC Help tools. Microsoft Windows Movie Maker - HP Pavilion Elite m9600 | Getting Started - Page 39
Web site address listed in the Limited Warranty and Support Guide, or use the following steps: 1 Go to http://www.hp.com/support in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Enter the model number of your computer, and then click Search . Click - HP Pavilion Elite m9600 | Getting Started - Page 40
guide titles listed in the folder, your computer has no onscreen guides. Using the PC Help & Tools Folder The PC Help & Tools folder contains special utilities for computer owners, such as support some computer peripheral hardware, such as printers, monitors, speakers, and network adapters. Run a - HP Pavilion Elite m9600 | Getting Started - Page 41
HP Total Care Advisor is a desktop tool you use to monitor and access system health information about key areas of your computer. HP support information for your computer. Products Showcase provides a listing of products and services Guides, and then click Safety & Comfort Guide. Or Type http://www.hp - HP Pavilion Elite m9600 | Getting Started - Page 42
38 Getting Started (features vary by model) - HP Pavilion Elite m9600 | Getting Started - Page 43
Help and Support Center or access the Support Web site. (See "Getting More Information" on page 35). Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. Troubleshooting Computer Problems These - HP Pavilion Elite m9600 | Getting Started - Page 44
and Support Guide to contact Support. Test the wall outlet by connecting a different electrical device to it. Incompatible memory (RAM) may have been installed. Reinstall the old memory to return your computer to its original state. For instructions, refer to the Upgrading and Servicing Guide. Use - HP Pavilion Elite m9600 | Getting Started - Page 45
: If any of the pins are bent, replace the monitor connector cable. If no pins are bent, reconnect the monitor connector cable to the computer. Troubleshooting and Maintenance 41 - HP Pavilion Elite m9600 | Getting Started - Page 46
Realtek HDMI Output. The Realtek Digital Output Properties window opens. 6 Click the Supported Formats tab. 7 Place a check in the 48.0 KHz check box, and setting in Windows Vista: 1 Right-click an empty area on the desktop, and then click Personalize. 2 Click Display Settings. 3 Adjust Resolution - HP Pavilion Elite m9600 | Getting Started - Page 47
the keyboard. 6 After the shutdown is complete, unplug and reconnect the mouse connector to the back of your computer, and then turn on your computer. Troubleshooting and Maintenance 43 - HP Pavilion Elite m9600 | Getting Started - Page 48
less reflective surface under the mouse. For detailed cleaning instructions, go to: http://www.hp.com/support Select your country/region and language, search on your does not work or is not detected. A Check for these problems: Ensure you are using the wireless keyboard or wireless mouse within - HP Pavilion Elite m9600 | Getting Started - Page 49
the Connect button (A) on the receiver (which is also the LED light), and hold it for 5 to 10 seconds until the A light starts to flash. Troubleshooting and Maintenance 45 - HP Pavilion Elite m9600 | Getting Started - Page 50
Wireless keyboard and mouse (continued) Symptom Possible solution Wireless keyboard or mouse does not work or is not detected. (continued) 3 Check that the mouse is on (B), and push and hold the Connect button (C) on the underside of the mouse for 5 to 10 seconds until the LED (A) on the - HP Pavilion Elite m9600 | Getting Started - Page 51
Sleep button (select models only), or press the Esc key on the keyboard. Unplug headphones if they are connected to your computer (or speaker system). Troubleshooting and Maintenance 47 - HP Pavilion Elite m9600 | Getting Started - Page 52
Audio and speakers (continued) Symptom Volume is very low or unsatisfactory. Possible solution Make sure you connected the speakers to the Audio Out (lime green) connector on the back of the computer. (Additional audio connectors are used for multiple-channel speakers.) Detached non-powered - HP Pavilion Elite m9600 | Getting Started - Page 53
service line; doing so may damage the NIC. For more information about connecting to the Internet, open the Help and Support Center; see "Using the Onscreen Help and Support open the wizard. 4 Follow the onscreen instructions. If your system has an external antenna, Troubleshooting and Maintenance 49 - HP Pavilion Elite m9600 | Getting Started - Page 54
outdated. For detailed information about restoring and updating drivers, see "Updating drivers" on page 57. I cannot remove a CD or DVD. Turn on your computer, and press the Eject button nearest the drive to open the tray. If you suspect a problem with the Eject button itself: 1 Click the Windows - HP Pavilion Elite m9600 | Getting Started - Page 55
. Click the Windows Vista start button, and then click Computer. Right-click the hard disk drive, and then click Properties to view the available space. Troubleshooting and Maintenance 51 - HP Pavilion Elite m9600 | Getting Started - Page 56
editor, and then resave the file in a supported format. Codec error messages appear when I try is configured to automatically download codecs. If the correct codec is Driver Software. 5 Select Search automatically for updated driver software. 6 Follow the instructions to update the driver - HP Pavilion Elite m9600 | Getting Started - Page 57
device, or download and install the driver from the device manufacturer Web site. You may need an updated driver for Windows Vista. Contact the device vendor directly for an update. For HP peripheral devices, visit the HP Web site. For details, refer to the Limited Warranty and Support Guide. Ensure - HP Pavilion Elite m9600 | Getting Started - Page 58
one of the devices or uninstall an old device driver: 1 Click the Windows Vista start button, right- 3 Click the plus sign (+) next to the problem device and check for an exclamation point in a click the Troubleshoot button, and follow the onscreen instructions in the device troubleshooter wizard. - HP Pavilion Elite m9600 | Getting Started - Page 59
For the correct distance, refer to the device instructions. Remove and then reinstall the device: 1 Click and then click Next. 5 Follow the onscreen wizard instructions. The device may have too many connections. Either discoverability, refer to the device instructions. Ensure other devices that use - HP Pavilion Elite m9600 | Getting Started - Page 60
Remote control Symptom Remote sensor is not receiving a signal from the remote control (select models only). Possible solution Be sure to point the remote control at the sensor. Be sure the remote control has fresh batteries. For an external sensor with a USB connector, try enabling the IR - HP Pavilion Elite m9600 | Getting Started - Page 61
solution Ensure the memory card is one of the supported types: CompactFlash (I, II, and Microdrive), Memory printer, hard disk drive, mouse, or keyboard. Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem - HP Pavilion Elite m9600 | Getting Started - Page 62
HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. Or To revert to an earlier version of a driver, click Rollback Driver, and then follow the onscreen instructions points manually. If you experience a problem that you - HP Pavilion Elite m9600 | Getting Started - Page 63
the program you want to install, click Next, and follow the onscreen instructions. 5 When you have finished reinstalling, restart the computer. NOTE: Do not skip this last step. You must restart the computer after recovering software programs or hardware drivers. Troubleshooting and Maintenance 59 - HP Pavilion Elite m9600 | Getting Started - Page 64
ensure trouble-free operation of your computer, and to ease the recovery of important information on your computer if problems arise in operating system bugs and improve performance. Also, be sure to check for driver updates for your hardware and new versions of your favorite programs. Sometimes a - HP Pavilion Elite m9600 | Getting Started - Page 65
disc recording software, you may need to manually enable this feature (refer to the software is working properly. If you encounter problems with your computer later, you can in the Help and Support Center. See "Using the Onscreen Help and Support Center" on page 35 Troubleshooting and Maintenance 61 - HP Pavilion Elite m9600 | Getting Started - Page 66
Cleaning the computer and monitor 1 Unplug the computer from its power source. 2 Unplug the monitor from its power source. 3 Use a clean, dry cloth to dust the computer case and the monitor. 4 Use a clean cloth dampened with warm water to wipe the computer case and the monitor case clean. Do not use - HP Pavilion Elite m9600 | Getting Started - Page 67
deleting all data files you have created. System recovery reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory . It is normal that some of your discs may be rejected. Troubleshooting and Maintenance 63 - HP Pavilion Elite m9600 | Getting Started - Page 68
Help & Tools, and then click Recovery Disc Creation. 3 Follow the onscreen instructions. Label each disc as you make it (for example, Recovery 1, Recovery purchased from HP Support. To purchase recovery discs, go to http://www.hp.com/support and visit the Software & Driver downloads page for your - HP Pavilion Elite m9600 | Getting Started - Page 69
. 10 Complete the registration process, and wait until you see the desktop. 11 Turn off the computer, reconnect all peripheral devices, and turn computer. 8 Complete the registration process, and wait until you see the desktop. 9 Turn off the computer, reconnect all peripheral devices, and turn - HP Pavilion Elite m9600 | Getting Started - Page 70
Starting system recovery from recovery discs This section contains the procedure for performing a system recovery from the recovery discs you created as described in "Creating recovery discs" on page 63. NOTE: System recovery deletes all data and programs you created or installed after purchase. - HP Pavilion Elite m9600 | Getting Started - Page 71
click HP Update. b Follow the onscreen instruction to download driver and software updates. 8 If you performed a backup before the system recovery, copy the backup data files from the backup media to your hard disk drive. 9 Ensure your system is running up-to-date security software. Troubleshooting - HP Pavilion Elite m9600 | Getting Started - Page 72
68 Getting Started (features vary by model) - HP Pavilion Elite m9600 | Getting Started - Page 73
left and right connectors 10 B backup 61 buttons Eject, for the CD/DVD drive 29 HP Easy Backup 32 Off, See turning off computer 16 C card reader, memory 27 carpal digital camera connecting 26 digital picture 27 documentation, onscreen 36 drivers, update 57 E eject a CD/DVD disc 29 Ethernet connection - HP Pavilion Elite m9600 | Getting Started - Page 74
connecting 6 connector type 4 Support Web site 35 surge protector 1 S-video In connector 9 System recovery 57, 63 system recovery discs, making 61, 63 System Restore 58 System Restore, Microsoft 58 T television 8 transferring information to your new computer 26 troubleshooting tables 39 turning off - HP Pavilion Elite m9600 | Getting Started - Page 75
U update drivers 57 system 23 Windows Vista 23 user accounts, creating 25 V video cables for TV 8 volume, adjusting in Windows Vista 20 W WEP 20 Windows Movie Maker, - HP Pavilion Elite m9600 | Getting Started - Page 76
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Getting Started